Zendesk is a software development company providing software-as-a-service suite for organizations, that offers helpdesk ticketing, issue tracking and customer service support. The Company provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. Zendesk’s family of products helps organizations understand their customers, improve communication and offer support where and when it’s needed most.

Company Growth (employees)
Type
Public
HQ
San Francisco, US
Founded
2007
Size (employees)
1,630 (est)
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People at Zendesk

Mikkel Svane

Mikkel Svane

Founder & CEO
Alexander Aghassipour

Alexander Aghassipour

Chief Product Officer
Adrian McDermott

Adrian McDermott

SVP Product Development

Zendesk Office Locations

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 26 other locations
San Francisco, US (HQ)
1019 Market St
Bela Vista, BR
1079 Av. Paulista
Madison, US
1 S Pinckney St
Dublin, IE
1 Grand Parade
Taguig, PH
5th Ave
København, DK
12 Snaregade
Show all (28)

Zendesk Data and Metrics

Zendesk Financial Metrics

Zendesk's revenue was reported to be $93 m in Q1, 2017
USD

Revenue (Q1, 2017)

93 m

Gross profit (Q1, 2017)

64.9 m

Gross profit margin (Q1, 2017), %

70%

Net income (Q1, 2017)

(27 m)

EBIT (Q1, 2017)

(27.2 m)

Market capitalization (15-Sep-2017)

2.9 b

Cash (31-Mar-2017)

109.3 m
Zendesk's current market capitalization is $2.9 b.
USDFY, 2012FY, 2013FY, 2014FY, 2015FY, 2016

Revenue

38.2 m72 m127 m208.8 m312 m

Revenue growth, %

88%76%64%49%

Cost of goods sold

46 m67.2 m93.9 m

Gross profit

81 m141.6 m218.1 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

29.5 m33.9 m42.2 m48.2 m55.7 m68.5 m74.2 m80.7 m93 m

Cost of goods sold

11.7 m11.7 m14.3 m16.2 m17 m21.5 m22.9 m23.9 m28.1 m

Gross profit

17.8 m22.2 m27.9 m32.1 m38.6 m46.9 m51.3 m56.9 m64.9 m

Gross profit Margin, %

60%66%66%66%69%69%69%70%70%
USDY, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016

Cash

14.2 m48.7 m53.7 m80.3 m216.2 m93.7 m

Inventories

5 m11.4 m17.6 m

Current Assets

139 m283.2 m279.8 m

PP&E

41.9 m56.5 m62.7 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

120.1 m80.4 m264.2 m255.7 m255.4 m217.8 m118 m77.6 m109.3 m

Current Assets

144.9 m128.4 m327.1 m309.7 m314.7 m290.4 m272.5 m268.4 m304.8 m

PP&E

38.2 m40.9 m43.4 m45.6 m52.7 m55.5 m55.7 m57.5 m60.8 m

Goodwill

16 m15.2 m13.3 m13 m11.9 m56.7 m55.9 m54.8 m52.7 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(67.4 m)(84.1 m)(103.8 m)

Depreciation and Amortization

11.5 m19.7 m27.5 m

Accounts Receivable

(3.8 m)(15 m)(11.8 m)

Inventories

(1.4 m)(5.5 m)(6.3 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(21.7 m)(17.9 m)(19.2 m)(21.5 m)(18.9 m)(27.2 m)(26.3 m)(25.8 m)(27 m)

Accounts Payable

6.8 m5.5 m3.8 m4.1 m4.4 m6.5 m6.5 m5.5 m5.9 m
USDY, 2017

Revenue/Employee

57.1 k

Financial Leverage

1.6 x
Show all financial metrics

Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017

Paid Customers

45.74 k48.76 k52.5 k57 k60.7 k64.3 k69.1 k75.6 k81.5 k87.4 k94.3 k101.8 k

Net Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%

Countries

150150150

Patents (US)

122
Show all operating metrics

Zendesk Market Value History

Zendesk Revenue Breakdown

Source: github.com

Zendesk Job Categories

Zendesk Median Salaries

Source: 74 public H-1B filings from Zendesk
Show all human capital metrics

Traffic Overview of Zendesk

Zendesk Online and Social Media Presence

Zendesk Company Life and Culture

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