OverviewSuggest Edit

Zendesk is a company developing a customer support ticketing system and service software. It offers a family of products, including Support, an integrated customer support tool; Guide, a knowledge base and self-service; Chat, a live chat and messaging product; Talk, a call center software suite; Sell, a sales CRM; and other products bundled into Zendesk Suite and Zendesk Sunshine platform. The company serves financial services, government, healthcare, manufacturing, media, retail, telecommunications, and software industries.

TypePublic
Founded2007
HQSan Francisco, CA, US
Websitezendesk.com
Employee Ratings4.4
Overall CultureA

Latest Updates

Employees (est.) (Sept 2020)3,980(+4%)
Job Openings772
Revenue (FY, 2020)$1 B(+27%)
Share Price (Jul 2021)$130.5(-13%)
Cybersecurity ratingCMore

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder & Director
Morten Primdahl

Morten Primdahl

Founder
Alex Aghassipour

Alex Aghassipour

Founder
Marc Cabi

Marc Cabi

Deputy Chief Financial Officer and Senior Vice President of Finance and Strategy
Toke Nygaard

Toke Nygaard

Chief Creative Officer
John Geschke

John Geschke

Chief of Staff
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Zendesk Office Locations

Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 15 other locations
San Francisco, CA, US (HQ)
989 Market St, San Francisco
Madison, WI, US
25 W Main St
Melbourne, AU
3/395 Collins St
São Paulo, BR
9 de Julho, 5229 - Jardim Paulista
Montreal, CA
5333 Casgrain Ave #1201
København, DK
Snaregade 12
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Zendesk Financials and Metrics

Zendesk Revenue

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View revenue for all periods
Zendesk's revenue was reported to be $1.03 b in FY, 2020
USD

Revenue (Q1, 2021)

298.0m

Gross profit (Q1, 2021)

237.2m

Gross profit margin (Q1, 2021), %

79.6%

Net income (Q1, 2021)

(49.0m)

EBIT (Q1, 2021)

(37.3m)

Market capitalization (30-Jul-2021)

15.5b

Closing stock price (30-Jul-2021)

130.5

Cash (31-Mar-2021)

378.4m

EV

16.3b
Zendesk's current market capitalization is $15.5 b.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

127.0m208.8m312.0m430.5m598.7m816.4m1.0b

Revenue growth, %

76%64%49%38%39%

Cost of goods sold

46.0m67.2m93.9m127.4m181.3m234.3m251.3m

Gross profit

81.0m141.6m218.1m303.1m417.5m582.1m778.3m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(67.4m)(84.1m)(103.8m)(110.6m)(131.1m)(169.7m)(218.2m)

Depreciation and Amortization

11.5m19.7m27.5m31.9m36.5m38.6m42.2m

Accounts Payable

947.0k2.0m(3.5m)1.8m7.5m22.1m(20.8m)

Cash From Operating Activities

2.1m5.3m24.5m42.1m78.6m89.3m26.4m
USDFY, 2014

Financial Leverage

1.8 x
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Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Paid Customers

45.74 k48.76 k52.5 k57 k60.7 k64.3 k69.1 k75.6 k81.5 k87.4 k94.3 k101.8 k107.4 k113.9 k118.9 k125.5 k130.3 k133.7 k136.6 k145.6 k149 k153.7 k

Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%119%120%119%118%119%118%117%116%

Patents (US)

12223245

Patents Pending (US)

3561014
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Zendesk Acquisitions / Subsidiaries

Company NameDateDeal Size
SmoochMay 22, 2019
Base CRMSeptember 10, 2018
FutureSimpleSeptember 10, 2018
Outbound.ioMay 04, 2017
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014
Kabushiki Kaisha Zendesk
We Are Cloud SAS
Zendesk ApS
Zendesk Brasil Software Corporativo LTDA
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Zendesk Revenue Breakdown

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Zendesk revenue breakdown by geographic segment: 11.4% from APAC, 29.2% from EMEA, 51.8% from United States and 7.6% from Other

Human Capital Metrics

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Zendesk Cybersecurity Score

Cybersecurity ratingPremium dataset

C

71/100

SecurityScorecard logo

Zendesk Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Zendesk Online and Social Media Presence

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Zendesk Company Culture

  • Overall Culture

    A

    77/100

  • CEO Rating

    A+

    83/100

  • Compensation

    B+

    78/100

  • Diversity

    B

    75/100

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Zendesk Blogs

Integrations to keep your summer going

Here are the newest integrations from Zendesk to help your team provide great experiences. BaseLinker BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. This is a free BaseLinker add-on that shows the customer’s orders related to a given email address…

What retailers are missing in the digital transformation

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. From embrac…

Contact management 101: A guide for sales and support teams

You’re at a party nibbling on cheese when someone who looks vaguely familiar strikes up a conversation. You’re doing a good enough job faking your way through it, until your partner joins and asks for an introduction … and you don’t know the person’s name. Sales and support conversations aren’t so d…

Here’s how companies actually got faster at solving customer issues last year

When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. In recent Zendesk research, 73 percent of customers say their number one priority is a fast resolution, while […]

Why you should use historical data to automate inquiries

In fact, according to Gartner, by 2022 70% of all customer interactions will involve emerging tools like chatbots, machine learning, and mobile messaging, up from 15% from 2018. Customer service automation has proven to reduce agent frustration and turnover, increase customer satisfaction and improv…

How CX leaders across industries can flex their agility

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. But last year, businesses of all types were forced to restructure business plans and adapt to a changed world nearly …
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Zendesk Frequently Asked Questions

  • When was Zendesk founded?

    Zendesk was founded in 2007.

  • Who are Zendesk key executives?

    Zendesk's key executives are Mikkel Svane, Morten Primdahl and Alex Aghassipour.

  • How many employees does Zendesk have?

    Zendesk has 3,980 employees.

  • What is Zendesk revenue?

    Latest Zendesk annual revenue is $1 b.

  • What is Zendesk revenue per employee?

    Latest Zendesk revenue per employee is $258.7 k.

  • Who are Zendesk competitors?

    Competitors of Zendesk include EverCommerce, Odigo and Nemetschek.

  • Where is Zendesk headquarters?

    Zendesk headquarters is located at 989 Market St, San Francisco, San Francisco.

  • Where are Zendesk offices?

    Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 15 other locations.

  • How many offices does Zendesk have?

    Zendesk has 19 offices.