Zendesk

OverviewSuggest Edit

Zendesk is a company developing a customer support ticketing system and service software. It offers a family of products, including Support, an integrated customer support tool; Guide, a knowledge base and self-service; Chat, a live chat and messaging product; Talk, a call center software suite; Sell, a sales CRM; and other products bundled into Zendesk Suite and Zendesk Sunshine platform. The company serves financial services, government, healthcare, manufacturing, media, retail, telecommunications, and software industries.
TypePublic
Founded2007
HQSan Francisco, CA, US
Websitezendesk.com
Employee Ratings4.3
Overall CultureA

Latest Updates

Employees (est.) (Dec 2021)5,860(+8%)
Job Openings102
Revenue (FY, 2021)$1.3 B(+31%)
Share Price (Aug 2022)$75.4
Cybersecurity ratingAMore
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Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder & Director
Morten Primdahl

Morten Primdahl

Founder Emeritus
Alex Aghassipour

Alex Aghassipour

Founder Emeritus
Colleen Berube

Colleen Berube

Chief Information Officer, Senior Vice President of Operations
Shanti Ariker

Shanti Ariker

General Counsel, Corporate Secretary & Chief Privacy Officer
Alex Constantinople

Alex Constantinople

Chief Marketing Officer
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Zendesk Office Locations

Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 15 other locations
San Francisco, CA, US (HQ)
989 Market St, San Francisco
Madison, WI, US
25 W Main St
Melbourne, AU
3/395 Collins St
São Paulo, BR
9 de Julho, 5229 - Jardim Paulista
Montréal, CA
5333 Av. Casgrain level 12
København, DK
Snaregade 12
Show all (19)

Zendesk Financials and Metrics

Zendesk Revenue

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View revenue for all periods
Zendesk's revenue was reported to be $1.34 b in FY, 2021
USD

Revenue (Q1, 2022)

388.3m

Gross profit (Q1, 2022)

312.6m

Gross profit margin (Q1, 2022), %

80.5%

Net income (Q1, 2022)

(66.9m)

EBIT (Q1, 2022)

(60.6m)

Market capitalization (1-Aug-2022)

9.3b

Closing stock price (1-Aug-2022)

75.4

Cash (31-Mar-2022)

496.0m

EV

10.2b
Zendesk's current market capitalization is $9.3 b.
Annual
USDFY, 2019FY, 2020FY, 2021

Revenue

816.4m1.0b1.3b

Revenue growth, %

36%26%

Cost of goods sold

234.3m251.3m274.9m

Gross profit

582.1m778.3m1.1b
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Revenue

237.5m246.7m261.9m298.0m318.2m347.0m388.3m

Cost of goods sold

59.7m61.5m62.8m60.9m66.7m70.2m75.7m

Gross profit

177.8m185.1m199.1m237.2m251.5m276.7m312.6m

Gross profit Margin, %

75%75%76%80%79%80%81%
Annual
USDFY, 2019FY, 2020FY, 2021

Cash

196.6m405.4m476.1m

Accounts Receivable

127.8m199.2m273.9m

Prepaid Expenses

45.8m53.8m56.8m

Current Assets

692.8m1.3b1.4b
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Cash

199.1m700.5m383.3m378.4m422.8m532.5m496.0m

Accounts Receivable

101.0m143.0m151.2m178.2m205.8m187.5m224.1m

Prepaid Expenses

45.8m50.2m50.0m50.6m49.1m61.8m73.5m

Current Assets

653.1m1.2b1.2b1.2b1.3b1.3b1.5b
Annual
USDFY, 2019FY, 2020FY, 2021

Net Income

(169.7m)(218.2m)(223.6m)

Depreciation and Amortization

38.6m42.2m37.6m

Accounts Payable

22.1m(20.8m)32.7m

Cash From Operating Activities

89.3m26.4m169.8m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Net Income

(42.8m)(107.4m)(148.1m)(49.0m)(107.4m)(161.8m)(66.9m)

Depreciation and Amortization

11.2m22.0m32.6m9.5m18.6m28.0m10.3m

Accounts Payable

(10.3m)(23.0m)(26.2m)5.8m5.4m18.3m(17.8m)

Cash From Operating Activities

(2.6m)(53.3m)(19.9m)33.6m60.5m134.3m11.2m
USDFY, 2019

EV/EBIT

-55.6 x

EV/CFO

101.5 x

Revenue/Employee

245.5k

Debt/Equity

1.3 x

Debt/Assets

0.4 x

Financial Leverage

3.3 x

P/E Ratio

(50.1)
Show all financial metrics

Zendesk Operating Metrics

FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021Q2, 2021Q3, 2021FY, 2021Q1, 2022

Paid Customers

157 k160.6 k164.2 k169.6 k173.6 k112.9 k112.3 k111.8 k111.1 k110.3 k

Expansion Rate

116%115%111%112%112%114%120%122%122%121%

Remaining Performance Obligations

$641 m$673 m$713 m$800 m$925 m$1 b$1.13 b$1.17 b$1.23 b$1.36 b

Patents (US)

5666101010101414

Zendesk Acquisitions / Subsidiaries

Company NameDateDeal Size
Cleverly, LdaAugust 26, 2021
SmoochMay 14, 2019$72 m
FutureSimpleSeptember 10, 2018$81.02 m
Zendesk SellSeptember 10, 2018
Outbound.ioApril 27, 2017$16.56 m
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014
Base spółka z ograniczoną odpowiedzialnością
FutureSimple Inc.
Kabushiki Kaisha Zendesk
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Zendesk Revenue Breakdown

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Zendesk revenue breakdown by geographic segment: 10.3% from APAC, 50.7% from United States, 29.3% from EMEA and 9.6% from Other

Human Capital Metrics

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Zendesk Cybersecurity Score

Cybersecurity ratingPremium dataset

A

93/100

SecurityScorecard logo

Zendesk Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Zendesk Online and Social Media Presence

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Zendesk Company Culture

  • Overall Culture

    A

    80/100

  • CEO Rating

    A+

    82/100

  • Compensation

    A-

    80/100

  • Diversity

    B

    77/100

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Zendesk Blogs

The ultimate guide to CX in fintech

Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service provid…

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences. The post How leading healthcare organizations are transforming patient and employee experiences appeared first on Zendesk.

How to build a customer referral program in 2022 (+ examples)

When you’re trying to find a new brunch spot, looking for another show to binge-watch on Netflix, or seeking out the perfect pair of jeans, where do you turn? Before you start researching options on your own, you’ll likely ask your friends and family for their recommendations—and trust those suggest…

The future of sales is connection

Disruption. What was once a trendy term used to describe unicorn startups and industry-changing technologies is now more closely associated with world-altering events, uncertainty, and unforeseen challenges. The past two years haven’t been easy—they’ve shown that true disruption is forced on busines…

No sweat, new integrations are in

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Klaviyo Klaviyo (Support) is a unified customer platform that gives your online brand direct ownership of your consumer data and interactions, empowering you to turn transactions with customers into prod…

Lead vs. prospect vs. sales opportunity: What’s the difference?

In marketing, the terms lead, prospect, and opportunity are typically thrown around interchangeably. But they have distinct meanings and uses that are important for anyone in sales to understand. In this article, we will explain what separates a lead, a prospect, and an opportunity; discuss best pra…
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Zendesk Frequently Asked Questions

  • When was Zendesk founded?

    Zendesk was founded in 2007.

  • Who are Zendesk key executives?

    Zendesk's key executives are Mikkel Svane, Morten Primdahl and Alex Aghassipour.

  • How many employees does Zendesk have?

    Zendesk has 5,860 employees.

  • What is Zendesk revenue?

    Latest Zendesk annual revenue is $1.3 b.

  • What is Zendesk revenue per employee?

    Latest Zendesk revenue per employee is $228.4 k.

  • Who are Zendesk competitors?

    Competitors of Zendesk include Chattigo, EverCommerce and Odigo.

  • Where is Zendesk headquarters?

    Zendesk headquarters is located at 989 Market St, San Francisco, San Francisco.

  • Where are Zendesk offices?

    Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 15 other locations.

  • How many offices does Zendesk have?

    Zendesk has 19 offices.