Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. The system also leverages Web 2.0 ideas on the backend, such as tag-based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Company Growth (employees)
Type
Public
HQ
San Francisco, US
Founded
2007
Size (employees)
1,630 (est)+29%
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People at Zendesk

Mikkel Svane

Mikkel Svane

Founder & CEO
Alexander Aghassipour

Alexander Aghassipour

Chief Product Officer
Adrian McDermott

Adrian McDermott

SVP Product Development

Zendesk Office Locations

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 23 other locations
San Francisco, US (HQ)
1019 Market St
Bela Vista, BR
1079 Av. Paulista
Madison, US
1 S Pinckney St
Dublin, IE
1 Grand Parade
Taguig, PH
5th Ave
København, DK
12 Snaregade
Show all (25)

Zendesk Data and Metrics

Zendesk Financial Metrics

Zendesk's revenue was reported to be $93 m in Q1, 2017
USD

Revenue (Q1, 2017)

93 m

Gross profit (Q1, 2017)

64.9 m

Gross profit margin (Q1, 2017), %

70%

Net income (Q1, 2017)

(27 m)

EBIT (Q1, 2017)

(27.2 m)

Market capitalization (25-Jul-2017)

2.9 b

Cash (31-Mar-2017)

109.3 m
Zendesk's current market capitalization is $2.9 b.
USDFY, 2012FY, 2013FY, 2014FY, 2015FY, 2016

Revenue

38.2 m72 m127 m208.8 m312 m

Revenue growth, %

88%76%64%49%

Cost of goods sold

46 m67.2 m93.9 m

Gross profit

81 m141.6 m218.1 m

Gross profit Margin, %

64%68%70%

Sales and marketing expense

77.9 m114.1 m167 m

R&D expense

36.4 m62.6 m91.1 m

General and administrative expense

32.9 m47.9 m64.4 m

Operating expense total

147.1 m224.6 m322.4 m

EBIT

(66.1 m)(83 m)(104.3 m)

EBIT margin, %

(52%)(40%)(33%)

Income tax expense

121 k221 k(263 k)338 k993 k

Net Income

(67.4 m)(84.1 m)(103.8 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

29.5 m33.9 m42.2 m48.2 m55.7 m68.5 m74.2 m80.7 m93 m

Cost of goods sold

11.7 m11.7 m14.3 m16.2 m17 m21.5 m22.9 m23.9 m28.1 m

Gross profit

17.8 m22.2 m27.9 m32.1 m38.6 m46.9 m51.3 m56.9 m64.9 m

Gross profit Margin, %

60%66%66%66%69%69%69%70%70%

Sales and marketing expense

20.3 m21.5 m23.4 m27.2 m29.1 m36.2 m39.4 m43.9 m47.3 m

R&D expense

10.5 m9.6 m13.3 m14.2 m16 m21.6 m22.1 m23 m26.5 m

General and administrative expense

8.3 m8.9 m10.1 m11.5 m12.3 m15.9 m16.1 m16.2 m18.3 m

Operating expense total

39.2 m40 m46.8 m53 m57.4 m73.6 m77.6 m83.1 m92.1 m

EBIT

(21.4 m)(17.8 m)(18.8 m)(20.9 m)(18.8 m)(26.7 m)(26.3 m)(26.2 m)(27.2 m)

EBIT margin, %

(72%)(53%)(45%)(43%)(34%)(39%)(35%)(32%)(29%)

Pre tax profit

(21.8 m)(18.2 m)(19.1 m)(26.8 m)(26.2 m)(25.5 m)(27 m)

Income tax expense

(85 k)(236 k)93 k199 k262 k414 k92 k294 k38 k

Net Income

(21.7 m)(17.9 m)(19.2 m)(21.5 m)(18.9 m)(27.2 m)(26.3 m)(25.8 m)(27 m)
USDY, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016

Cash

14.2 m48.7 m53.7 m80.3 m216.2 m93.7 m

Inventories

5 m11.4 m17.6 m

Current Assets

139 m283.2 m279.8 m

PP&E

41.9 m56.5 m62.7 m

Goodwill

14.2 m57.1 m53.3 m

Total Assets

205.8 m422.7 m475.3 m

Accounts Payable

4.8 m9.3 m4.6 m

Current Liabilities

78.1 m117.4 m167.2 m

Total Liabilities

175.9 m

Additional Paid-in Capital

246 m511.2 m624 m

Retained Earnings

(131.9 m)(215.9 m)(319.7 m)

Total Equity

293.3 m299.4 m

Financial Leverage

1.4 x1.6 x
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

120.1 m80.4 m264.2 m255.7 m255.4 m217.8 m118 m77.6 m109.3 m

Current Assets

144.9 m128.4 m327.1 m309.7 m314.7 m290.4 m272.5 m268.4 m304.8 m

PP&E

38.2 m40.9 m43.4 m45.6 m52.7 m55.5 m55.7 m57.5 m60.8 m

Goodwill

16 m15.2 m13.3 m13 m11.9 m56.7 m55.9 m54.8 m52.7 m

Total Assets

203.3 m204 m393.1 m393.4 m404.3 m425.7 m439.9 m456.4 m491 m

Accounts Payable

6.8 m5.5 m3.8 m4.1 m4.4 m6.5 m6.5 m5.5 m5.9 m

Current Liabilities

67.9 m73.9 m82 m85.9 m101 m123.9 m134.7 m146.4 m176.1 m

Common Stock

880 k887 k917 k937 k953 k991 k

Additional Paid-in Capital

217.8 m229 m450 m469.9 m485.4 m531.4 m563.6 m595.1 m655.8 m

Retained Earnings

(96.5 m)(114.4 m)(151 m)(172.5 m)(191.4 m)(243.1 m)(269.3 m)(295.2 m)(346.9 m)

Total Equity

296.8 m292.6 m289.9 m292.7 m298.5 m305.4 m

Financial Leverage

1.3 x1.4 x1.5 x1.5 x1.5 x1.6 x
USDFY, 2014FY, 2015FY, 2016

Net Income

(67.4 m)(84.1 m)(103.8 m)

Depreciation and Amortization

11.5 m19.7 m27.5 m

Accounts Receivable

(3.8 m)(15 m)(11.8 m)

Inventories

(1.4 m)(5.5 m)(6.3 m)

Accounts Payable

947 k2 m(3.5 m)

Cash From Operating Activities

2.1 m5.3 m24.5 m

Purchases of PP&E

(21.7 m)(23 m)(20.6 m)

Cash From Investing Activities

(71.3 m)(72.7 m)(182.4 m)

Cash From Financing Activities

95.8 m203.1 m35.6 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(21.7 m)(17.9 m)(19.2 m)(21.5 m)(18.9 m)(27.2 m)(26.3 m)(25.8 m)(27 m)

Accounts Payable

6.8 m5.5 m3.8 m4.1 m4.4 m6.5 m6.5 m5.5 m5.9 m
USDY, 2017

Revenue/Employee

57.1 k

Financial Leverage

1.6 x

Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017

Paid Customers

45.74 k48.76 k52.5 k57 k60.7 k64.3 k69.1 k75.6 k81.5 k87.4 k94.3 k101.8 k

Net Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%

Countries

150150150

Patents (US)

122

Patents Pending (US)

356

Patents Pending (foreign)

441

Zendesk Market Value History

Zendesk Revenue Breakdown

Zendesk Job Categories

Zendesk Median Salaries

Source: 74 public H-1B filings from Zendesk

Zendesk Online and Social Media Presence

Zendesk Company Life and Culture

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