OverviewSuggest Edit

Zendesk is a company developing a customer support ticketing system and service software. It offers a family of products, including Support, an integrated customer support tool; Guide, a knowledge base and self-service; Chat, a live chat and messaging product; Talk, a call center software suite; Sell, a sales CRM; and other products bundled into Zendesk Suite and Zendesk Sunshine platform. The company serves financial services, government, healthcare, manufacturing, media, retail, telecommunications, and software industries.

TypePublic
Founded2007
HQSan Francisco, CA, US
Websitezendesk.com
Employee Ratings4.4
Overall CultureB+

Latest Updates

Employees (est.) (Sept 2020)3,980(+4%)
Job Openings678
Revenue (FY, 2020)$1 B(+27%)
Share Price (Apr 2021)$139.8(+6%)
Cybersecurity ratingDMore

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder & Director
Morten Primdahl

Morten Primdahl

Founder
Alex Aghassipour

Alex Aghassipour

Founder
Elena Gomez

Elena Gomez

Chief Financial Officer
Adrian McDermott

Adrian McDermott

President of Products
Toke Nygaard

Toke Nygaard

Chief Creative Officer
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Zendesk Office Locations

Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 14 other locations
San Francisco, CA, US (HQ)
1019 Market St, San Francisco
Madison, WI, US
25 W Main St
Melbourne, AU
3/395 Collins St
São Paulo, BR
9 de Julho, 5229 - Jardim Paulista
Montreal, CA
5333 Casgrain Ave #1201
København, DK
Snaregade 12
Show all (19)

Zendesk Financials and Metrics

Zendesk Revenue

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Zendesk's revenue was reported to be $1.03 b in FY, 2020
USD

Revenue (FY, 2020)

1.0b

Gross profit (FY, 2020)

778.3m

Gross profit margin (FY, 2020), %

75.6%

Net income (FY, 2020)

(218.2m)

EBIT (FY, 2020)

(155.9m)

Market capitalization (1-Apr-2021)

16.5b

Closing stock price (1-Apr-2021)

139.8

Cash (31-Dec-2020)

405.4m

EV

17.2b
Zendesk's current market capitalization is $16.5 b.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

127.0m208.8m312.0m430.5m598.7m816.4m1.0b

Revenue growth, %

76%64%49%38%39%

Cost of goods sold

46.0m67.2m93.9m127.4m181.3m234.3m251.3m

Gross profit

81.0m141.6m218.1m303.1m417.5m582.1m778.3m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(67.4m)(84.1m)(103.8m)(110.6m)(131.1m)(169.7m)(218.2m)

Depreciation and Amortization

11.5m19.7m27.5m31.9m36.5m38.6m42.2m

Accounts Payable

947.0k2.0m(3.5m)1.8m7.5m22.1m(20.8m)

Cash From Operating Activities

2.1m5.3m24.5m42.1m78.6m89.3m26.4m
USDFY, 2014

Financial Leverage

1.8 x
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Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Paid Customers

45.74 k48.76 k52.5 k57 k60.7 k64.3 k69.1 k75.6 k81.5 k87.4 k94.3 k101.8 k107.4 k113.9 k118.9 k125.5 k130.3 k133.7 k136.6 k145.6 k149 k153.7 k

Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%119%120%119%118%119%118%117%116%

Patents (US)

12223245

Patents Pending (US)

3561014
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Zendesk Acquisitions / Subsidiaries

Company NameDateDeal Size
SmoochMay 22, 2019
Base CRMSeptember 10, 2018
FutureSimpleSeptember 10, 2018
Outbound.ioMay 04, 2017
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014
Kabushiki Kaisha Zendesk
We Are Cloud SAS
Zendesk ApS
Zendesk Brasil Software Corporativo LTDA
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Zendesk Revenue Breakdown

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Zendesk revenue breakdown by geographic segment: 11.4% from APAC, 29.2% from EMEA, 51.8% from United States and 7.6% from Other

Human Capital Metrics

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Zendesk Cybersecurity Score

Cybersecurity ratingPremium dataset

D

65/100

SecurityScorecard logo

Zendesk Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Zendesk Online and Social Media Presence

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Zendesk Company Culture

  • Overall Culture

    B+

    77/100

  • CEO Rating

    A+

    84/100

  • Compensation

    B

    77/100

  • Diversity

    B

    76/100

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Zendesk Blogs

Mass email marketing is not dead: tips for winning

Let’s start with a brief reminder on what mass email marketing is and what it aims to achieve. What is mass email marketing? Also known as bulk email marketing, mass email marketing is a promotion technique where advertisers send out a single email to a large audience in hopes to convert prospects i…

What is CX and how has it changed in 2021?

Customer experience (CX) has always been integral to a company’s success, but its significance has grown considerably in the midst of the COVID-19 outbreak. According to the Zendesk Customer Experience Trends Report 2021, half of all customers say that CX is more important to them now than it was a …

How Ameelio serves a chronically under-served population using Zendesk

How much does it cost to talk to a loved one who is incarcerated in America? Depending on the state you’re in, you might have to pay up to $25 for a 15-minute phone call. It’s not surprising that a third of families with incarcerated loved ones go into debt simply trying to stay in […]

How “The Great Compression” can lead to better retail CX

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the re…

Customer self-service: A guide to helping your customers help themselves

The best support ticket is the one that’s never created. Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without h…

Working remotely: Pros, cons, and secrets to success

When the COVID-19 pandemic hit, most companies and workers weren’t ready for remote work life. But in the midst of the global health emergency, we were all forced to adapt to this new normal. Now, about a year into living in a pandemic-struck world, many of us have settled into new routines. A recen…
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Zendesk Frequently Asked Questions

  • When was Zendesk founded?

    Zendesk was founded in 2007.

  • Who are Zendesk key executives?

    Zendesk's key executives are Mikkel Svane, Morten Primdahl and Alex Aghassipour.

  • How many employees does Zendesk have?

    Zendesk has 3,980 employees.

  • What is Zendesk revenue?

    Latest Zendesk annual revenue is $1 b.

  • What is Zendesk revenue per employee?

    Latest Zendesk revenue per employee is $258.7 k.

  • Who are Zendesk competitors?

    Competitors of Zendesk include Nemetschek, Salesforce and ServiceNow.

  • Where is Zendesk headquarters?

    Zendesk headquarters is located at 1019 Market St, San Francisco, San Francisco.

  • Where are Zendesk offices?

    Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 14 other locations.

  • How many offices does Zendesk have?

    Zendesk has 19 offices.