Zendesk is a software development company providing software-as-a-service suite for organizations, that offers helpdesk ticketing, issue tracking and customer service support. The Company provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. Zendesk’s family of products helps organizations understand their customers, improve communication and offer support where and when it’s needed most.

Company Growth (employees)
Type
Public
HQ
San Francisco, US
Founded
2007
Size (employees)
1,630 (est)
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder
Morten Primdahl

Morten Primdahl

Founder
Elena Gomez

Elena Gomez

Chief Financial Officer
Tom Keiser

Tom Keiser

Chief Operating Officer
Toke Nygaard

Toke Nygaard

Chief Creative Officer
John Geschke

John Geschke

Chief Legal Officer & SVP, Administration
Alex Aghassipour

Alex Aghassipour

Chief Product Officer, Founder
Adrian McDermott

Adrian McDermott

President of Products

Zendesk Office Locations

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 24 other locations
San Francisco, US (HQ)
1019 Market St
København, DK
12 Snaregade
Berlin, DE
73 Rheinsberger Str.
Chiyoda-ku, JP
1 Chome-15-2 Uchikanda
Manila, PH
5th Ave, Taguig
Taguig, PH
5th Ave
Show all (28)

Zendesk Financials and Metrics

Zendesk Financials

Zendesk's revenue was reported to be $312 m in FY, 2016
USD

Revenue (Q3, 2017)

112.8 m

Gross profit (Q3, 2017)

79.1 m

Gross profit margin (Q3, 2017), %

70%

Net income (Q3, 2017)

(27.7 m)

EBIT (Q3, 2017)

(28.4 m)

Market capitalization (23-Feb-2018)

4.2 b

Cash (30-Sep-2017)

92.6 m
Zendesk's current market capitalization is $4.2 b.
USDFY, 2014FY, 2015FY, 2016

Revenue

127 m208.8 m312 m

Revenue growth, %

76%64%49%

Cost of goods sold

46 m67.2 m93.9 m

Gross profit

81 m141.6 m218.1 m
USDFY, 2014FY, 2015FY, 2016

Cash

80.3 m216.2 m93.7 m

Accounts Receivable

11.5 m26.2 m37.3 m

Prepaid Expenses

5 m11.4 m17.6 m

Current Assets

139 m283.2 m279.8 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Cash

120.1 m80.4 m264.2 m255.7 m255.4 m217.8 m118 m77.6 m109.3 m102.8 m92.6 m

Accounts Receivable

9.7 m12.9 m12 m14.6 m24.1 m24.1 m28.7 m37.6 m39.1 m51.5 m

Prepaid Expenses

5.8 m5.3 m6 m8.7 m9.9 m12 m19.6 m19.4 m18 m24.3 m

Current Assets

144.9 m128.4 m327.1 m309.7 m314.7 m290.4 m272.5 m268.4 m304.8 m302.7 m302.3 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(67.4 m)(84.1 m)(103.8 m)

Depreciation and Amortization

11.5 m19.7 m27.5 m

Accounts Receivable

(3.8 m)(15 m)(11.8 m)

Accounts Payable

947 k2 m(3.5 m)
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(19.2 m)(40.7 m)(59.6 m)(27.2 m)(53.4 m)(79.3 m)(27 m)(56.3 m)(84 m)

Depreciation and Amortization

4.2 m8.8 m13.7 m6.5 m13.1 m20 m7.9 m16.1 m24.3 m

Accounts Receivable

(635 k)(3.4 m)(13.1 m)1.9 m(2.4 m)(11.8 m)(2.3 m)(4.6 m)(15 m)

Accounts Payable

(1 m)(1.1 m)(1.9 m)(1.9 m)(579 k)(2.2 m)2 m3.8 m7.2 m
USDY, 2017

Revenue/Employee

69.2 k

Financial Leverage

1.7 x
Show all financial metrics

Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017

Paid Customers

45.74 k48.76 k52.5 k57 k60.7 k64.3 k69.1 k75.6 k81.5 k87.4 k94.3 k101.8 k107.4 k113.9 k

Net Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%

Patents (US)

122

Patents Pending (US)

356
Show all operating metrics

Zendesk Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Zendesk UK Ltd
Zendesk Neighbor Foundation
Zendesk Pty Ltd
Zendesk Brasil Software Corporativo LTDA
Zendesk ApS
We Are Cloud SAS
Zendesk GmbH
Zendesk Technologies Private Limited
Zendesk International Ltd
Kabushiki Kaisha Zendesk
Zendesk, Incorporated
Zendesk Singapore PTE. LTD
Outbound.ioMay 04, 2017
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014

Zendesk Market Value History

Zendesk Revenue Breakdown

Source: github.com

Zendesk Median Salaries

Source: 74 public H-1B filings from Zendesk
Show all human capital metrics

Zendesk's Web-traffic and Trends

Zendesk Online and Social Media Presence

Zendesk Company Life and Culture

You may also be interested in