OverviewSuggest Edit

Zendesk is a company developing a customer support ticketing system and service software. It offers a family of products, including Support, an integrated customer support tool; Guide, a knowledge base and self-service; Chat, a live chat and messaging product; Talk, a call center software suite; Sell, a sales CRM; and other products bundled into Zendesk Suite and Zendesk Sunshine platform. The company serves financial services, government, healthcare, manufacturing, media, retail, telecommunications, and software industries.

TypePublic
Founded2007
HQSan Francisco, US
Websitezendesk.com
Employee Ratings4.1
Culture scoreB+

Latest Updates

Employees (est.) (Dec 2019)3,570(+2%)
Job Openings41
Revenue (FY, 2019)$816.4 M(+37%)
Share Price (May 2020)$81.9 (+3%)

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder & Director
Morten Primdahl

Morten Primdahl

Founder
Alex Aghassipour

Alex Aghassipour

Chief Product Officer, Founder
Elena Gomez

Elena Gomez

Chief Financial Officer
Tom Keiser

Tom Keiser

Chief Operating Officer
Adrian McDermott

Adrian McDermott

President of Products
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Zendesk Office Locations

Zendesk has offices in San Francisco, Madison, Melbourne, Montréal and in 15 other locations
San Francisco, US (HQ)
1019 Market St, San Francisco
Madison, US
25 W Main St
Melbourne, AU
3/395 Collins St
Montréal, CA
5333 Avenue Casgrain #1201Montréal
København, DK
Snaregade 12
Montpellier, FR
266 Place Ernest Granier
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Zendesk Financials and Metrics

Zendesk Revenue

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Zendesk's revenue was reported to be $816.42 m in FY, 2019
USD

Revenue (Q1, 2020)

237.5m

Gross profit (Q1, 2020)

177.8m

Gross profit margin (Q1, 2020), %

74.9%

Net income (Q1, 2020)

(42.8m)

EBIT (Q1, 2020)

(41.3m)

Market capitalization (22-May-2020)

9.4b

Closing stock price (22-May-2020)

81.9

Cash (31-Mar-2020)

199.1m

EV

9.8b
Zendesk's current market capitalization is $9.4 b.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Revenue

127.0m208.8m312.0m430.5m598.7m816.4m

Revenue growth, %

76%64%49%38%39%

Cost of goods sold

46.0m67.2m93.9m127.4m181.3m234.3m

Gross profit

81.0m141.6m218.1m303.1m417.5m582.1m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(67.4m)(84.1m)(103.8m)(110.6m)(131.1m)(169.7m)

Depreciation and Amortization

11.5m19.7m27.5m31.9m36.5m38.6m

Accounts Payable

947.0k2.0m(3.5m)1.8m7.5m22.1m

Cash From Operating Activities

2.1m5.3m24.5m42.1m78.6m89.3m
USDY, 2020

EV/EBIT

-236.3 x

EV/CFO

-3.7 k x

Financial Leverage

3.3 x
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Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Paid Customers

45.74 k48.76 k52.50 k57 k60.70 k64.30 k69.10 k75.60 k81.50 k87.40 k94.30 k101.80 k107.40 k113.90 k118.90 k125.50 k130.30 k133.70 k136.60 k145.60 k149 k153.70 k

Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%119%120%119%118%119%118%117%116%

Patents (US)

1 2 2 2 3 2 4 5

Patents Pending (US)

3 5 6 10 14
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Zendesk Acquisitions / Subsidiaries

Company NameDateDeal Size
SmoochMay 22, 2019
Base CRMSeptember 10, 2018
FutureSimpleSeptember 10, 2018
Outbound.ioMay 04, 2017
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014
Kabushiki Kaisha Zendesk
We Are Cloud SAS
Zendesk ApS
Zendesk Brasil Software Corporativo LTDA
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Zendesk Revenue Breakdown

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Zendesk revenue breakdown by geographic segment: 11.4% from APAC, 29.2% from EMEA, 51.8% from United States and 7.6% from Other

Human Capital Metrics

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Zendesk Online and Social Media Presence

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Zendesk Company Culture

  • Overall Culture

    B+

    76/100

  • CEO Rating

    A+

    84/100

  • Compensation

    B

    76/100

  • Diversity

    B+

    76/100

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Zendesk Blogs

Call center 101: What makes a successful call center?

In today’s omnichannel world of live chat, social media, email, and more, it can be easy to overlook the critical role that phone support still plays for many customers. In fact, phone is still the most common way that customers prefer to contact customer service at a company, according to Benchmark…

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better customer experiences, differentiate your service, and make your team more efficient. With text support, your mobile customers will appreciate the easy access to information or help. In fact, 52% of US consu…

What’s a BPO call center, what does it do?

Not every company has the staff, tools, and skills required to meet their customers’ expectations of call center service. For example, 51% of consumers expect a response in under five minutes when they call a company, according to The Zendesk Customer Experience Trends Report 2020. But for a small e…

1-Stop Connections keeps ports functioning by embracing the customer experience

At any moment, there are more than 20 million containers at sea, transporting everything from raw materials like oil, steel, and wood, to consumer products like TVs, toys, and textiles. That makes operating ports complicated business, which is why companies like 1-Stop Connections, which provides Sa…

How to calculate your customer retention rate

Loyal customers are the bedrock of any booming business. After all, loyal customers are repeat customers; they’re generally the most likely to promote a business on social media; they tend to report the highest levels of customer satisfaction; they have the lowest churn rate; and they can boost a co…

6 call center training tips for building an exceptional team of agents

More often than not, shoppers’ impressions of companies are based on interactions with support agents. After all, customers rarely interact directly with businesses outside of support calls—especially if the company is online-based. Your agents need the proper training and tools to handle those call…
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Zendesk Frequently Asked Questions

  • When was Zendesk founded?

    Zendesk was founded in 2007.

  • Who are Zendesk key executives?

    Zendesk's key executives are Mikkel Svane, Morten Primdahl and Alex Aghassipour.

  • How many employees does Zendesk have?

    Zendesk has 3,570 employees.

  • What is Zendesk revenue?

    Latest Zendesk annual revenue is $816.4 m.

  • What is Zendesk revenue per employee?

    Latest Zendesk revenue per employee is $228.7 k.

  • Who are Zendesk competitors?

    Competitors of Zendesk include Five9, Freshworks and Support.com.

  • Where is Zendesk headquarters?

    Zendesk headquarters is located at 1019 Market St, San Francisco, San Francisco.

  • Where are Zendesk offices?

    Zendesk has offices in San Francisco, Madison, Melbourne, Montréal and in 15 other locations.

  • How many offices does Zendesk have?

    Zendesk has 20 offices.