Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought. The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Company growth
Type
Public
HQ
San Francisco, US
Founded
2007
Size (employees)
1,268 (est)+58%
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People at Zendesk

Mikkel Svane

Mikkel Svane

Founder & CEO
Alexander Aghassipour

Alexander Aghassipour

Chief Product Officer
Adrian McDermott

Adrian McDermott

SVP Product Development
Maxime Prades

Maxime Prades

Director of Product Management

Zendesk Office Locations

Zendesk has offices in San Francisco, Manila, , Copenhagen and in 14 other locations
San Francisco, US
Copenhagen, DK
Paris, FR
New York, US
Bela Vista, BR
Singapore, SG
Madison, US
Manila, PH
Taguig, PH
København, DK
Berlin, DE
Chiyoda-ku, JP
Montpellier, FR
Greater London, GB
Melbourne, AU
Dublin, IE

Zendesk Metrics

Zendesk Summary

Market capitalization

$2.67 B

Closing share price

$27.3
Zendesk's current market capitalization is $2.67 B.

Zendesk Financials

Zendesk's revenue is $209 M in FY, 2015 which is 64.32% increase from the previous period.
FY, 2015FY, 2014FY, 2013FY, 2012

Revenue

$209 M$127 M$72 M$38.2 M

Revenue growth, %

64.3%76.3%88.5%

Zendesk Market Value History

Zendesk Online Presence

Zendesk News

Zendesk Company Life

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