Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought. The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Company Growth (employees)
Type
Public
HQ
San Francisco, US
Founded
2007
Size (employees)
1,630 (est)+29%
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People at Zendesk

Mikkel Svane

Mikkel Svane

Founder & CEO
Alexander Aghassipour

Alexander Aghassipour

Chief Product Officer
Adrian McDermott

Adrian McDermott

SVP Product Development

Zendesk Office Locations

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 18 other locations
San Francisco, US (HQ)
1019 Market St
Bela Vista, BR
1079 Av. Paulista
Madison, US
1 S Pinckney St
Dublin, IE
1 Grand Parade
Taguig, PH
5th Ave
København, DK
12 Snaregade
Berlin, DE
73 Rheinsberger Str.
Montpellier, FR
266 Place Ernest Granier
Greater London, GB
30 Eastbourne Terrace
Melbourne, AU
3 395 Collins St

Zendesk Metrics

Zendesk Financial Metrics

Revenue (2016)

$312 m

Revenue growth (2015-16), %

49%

Market capitalization (21-Mar-2017)

$2.7 b

Closing share price (21-Mar-2017)

$27.8

Cash (31-Dec-2015)

$216.2 m
Zendesk's current market capitalization is $2.7 b.
Zendesk's revenue was reported to be $312 m in FY, 2016 which is a 49.4% increase from the previous period.
FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016

Revenue

$38.2 m$72 m$127 m$208.8 m$312 m

Revenue growth, %

88%76%64%49%
Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015

Cash

$14.2 m$48.7 m$53.7 m$80.3 m$216.2 m

Zendesk Operating Metrics

Zendesk's Customers was reported to be 94.3 k in FY, 2016
FY, 2015FY, 2016

Customers

69.1 k94.3 k

Countries

150

Zendesk Market Value History

Zendesk Revenue Breakdown

Zendesk Job Categories

Zendesk Median Salaries

Source: 74 public H-1B filings from Zendesk

Zendesk Online Presence

Zendesk News

Zendesk Company Life

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