Zendesk was founded in 2007 and is headquartered in San Francisco, US

Founder & CEO

Chief Product Officer

SVP Product Development

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 23 other locations

San Francisco, US (HQ)

1019 Market St

Bela Vista, BR

1079 Av. Paulista

Madison, US

1 S Pinckney St

Dublin, IE

1 Grand Parade

Taguig, PH

5th Ave

København, DK

12 Snaregade

Zendesk's revenue was reported to be $93 m in Q1, 2017

USD

## Revenue (Q1, 2017) | 93 m |

## Gross profit (Q1, 2017) | 64.9 m |

## Gross profit margin (Q1, 2017), % | 70% |

## Net income (Q1, 2017) | (27 m) |

## EBIT (Q1, 2017) | (27.2 m) |

## Market capitalization (25-Jul-2017) | 2.9 b |

## Cash (31-Mar-2017) | 109.3 m |

Zendesk's current market capitalization is $2.9 b.

- Source: Company Filings

USD | FY, 2012^{} | FY, 2013^{} | FY, 2014^{} | FY, 2015^{} | FY, 2016^{} |
---|---|---|---|---|---|

## Revenue | 38.2 m | 72 m | 127 m | 208.8 m | 312 m |

## Revenue growth, % | 88% | 76% | 64% | 49% | |

## Cost of goods sold | 46 m | 67.2 m | 93.9 m | ||

## Gross profit | 81 m | 141.6 m | 218.1 m | ||

## Gross profit Margin, % | 64% | 68% | 70% | ||

## Sales and marketing expense | 77.9 m | 114.1 m | 167 m | ||

## R&D expense | 36.4 m | 62.6 m | 91.1 m | ||

## General and administrative expense | 32.9 m | 47.9 m | 64.4 m | ||

## Operating expense total | 147.1 m | 224.6 m | 322.4 m | ||

## EBIT | (66.1 m) | (83 m) | (104.3 m) | ||

## EBIT margin, % | (52%) | (40%) | (33%) | ||

## Income tax expense | 121 k | 221 k | (263 k) | 338 k | 993 k |

## Net Income | (67.4 m) | (84.1 m) | (103.8 m) |

USD | Q2, 2014^{} | Q3, 2014^{} | Q1, 2015^{} | Q2, 2015^{} | Q3, 2015^{} | Q1, 2016^{} | Q2, 2016^{} | Q3, 2016^{} | Q1, 2017^{} |
---|---|---|---|---|---|---|---|---|---|

## Revenue | 29.5 m | 33.9 m | 42.2 m | 48.2 m | 55.7 m | 68.5 m | 74.2 m | 80.7 m | 93 m |

## Cost of goods sold | 11.7 m | 11.7 m | 14.3 m | 16.2 m | 17 m | 21.5 m | 22.9 m | 23.9 m | 28.1 m |

## Gross profit | 17.8 m | 22.2 m | 27.9 m | 32.1 m | 38.6 m | 46.9 m | 51.3 m | 56.9 m | 64.9 m |

## Gross profit Margin, % | 60% | 66% | 66% | 66% | 69% | 69% | 69% | 70% | 70% |

## Sales and marketing expense | 20.3 m | 21.5 m | 23.4 m | 27.2 m | 29.1 m | 36.2 m | 39.4 m | 43.9 m | 47.3 m |

## R&D expense | 10.5 m | 9.6 m | 13.3 m | 14.2 m | 16 m | 21.6 m | 22.1 m | 23 m | 26.5 m |

## General and administrative expense | 8.3 m | 8.9 m | 10.1 m | 11.5 m | 12.3 m | 15.9 m | 16.1 m | 16.2 m | 18.3 m |

## Operating expense total | 39.2 m | 40 m | 46.8 m | 53 m | 57.4 m | 73.6 m | 77.6 m | 83.1 m | 92.1 m |

## EBIT | (21.4 m) | (17.8 m) | (18.8 m) | (20.9 m) | (18.8 m) | (26.7 m) | (26.3 m) | (26.2 m) | (27.2 m) |

## EBIT margin, % | (72%) | (53%) | (45%) | (43%) | (34%) | (39%) | (35%) | (32%) | (29%) |

## Pre tax profit | (21.8 m) | (18.2 m) | (19.1 m) | (26.8 m) | (26.2 m) | (25.5 m) | (27 m) | ||

## Income tax expense | (85 k) | (236 k) | 93 k | 199 k | 262 k | 414 k | 92 k | 294 k | 38 k |

## Net Income | (21.7 m) | (17.9 m) | (19.2 m) | (21.5 m) | (18.9 m) | (27.2 m) | (26.3 m) | (25.8 m) | (27 m) |

- Source: Company Filings

USD | Y, 2011^{} | Y, 2012^{} | Y, 2013^{} | FY, 2014^{} | FY, 2015^{} | FY, 2016^{} |
---|---|---|---|---|---|---|

## Cash | 14.2 m | 48.7 m | 53.7 m | 80.3 m | 216.2 m | 93.7 m |

## Inventories | 5 m | 11.4 m | 17.6 m | |||

## Current Assets | 139 m | 283.2 m | 279.8 m | |||

## PP&E | 41.9 m | 56.5 m | 62.7 m | |||

## Goodwill | 14.2 m | 57.1 m | 53.3 m | |||

## Total Assets | 205.8 m | 422.7 m | 475.3 m | |||

## Accounts Payable | 4.8 m | 9.3 m | 4.6 m | |||

## Current Liabilities | 78.1 m | 117.4 m | 167.2 m | |||

## Total Liabilities | 175.9 m | |||||

## Additional Paid-in Capital | 246 m | 511.2 m | 624 m | |||

## Retained Earnings | (131.9 m) | (215.9 m) | (319.7 m) | |||

## Total Equity | 293.3 m | 299.4 m | ||||

## Financial Leverage | 1.4 x | 1.6 x |

USD | Q2, 2014^{} | Q3, 2014^{} | Q1, 2015^{} | Q2, 2015^{} | Q3, 2015^{} | Q1, 2016^{} | Q2, 2016^{} | Q3, 2016^{} | Q1, 2017^{} |
---|---|---|---|---|---|---|---|---|---|

## Cash | 120.1 m | 80.4 m | 264.2 m | 255.7 m | 255.4 m | 217.8 m | 118 m | 77.6 m | 109.3 m |

## Current Assets | 144.9 m | 128.4 m | 327.1 m | 309.7 m | 314.7 m | 290.4 m | 272.5 m | 268.4 m | 304.8 m |

## PP&E | 38.2 m | 40.9 m | 43.4 m | 45.6 m | 52.7 m | 55.5 m | 55.7 m | 57.5 m | 60.8 m |

## Goodwill | 16 m | 15.2 m | 13.3 m | 13 m | 11.9 m | 56.7 m | 55.9 m | 54.8 m | 52.7 m |

## Total Assets | 203.3 m | 204 m | 393.1 m | 393.4 m | 404.3 m | 425.7 m | 439.9 m | 456.4 m | 491 m |

## Accounts Payable | 6.8 m | 5.5 m | 3.8 m | 4.1 m | 4.4 m | 6.5 m | 6.5 m | 5.5 m | 5.9 m |

## Current Liabilities | 67.9 m | 73.9 m | 82 m | 85.9 m | 101 m | 123.9 m | 134.7 m | 146.4 m | 176.1 m |

## Common Stock | 880 k | 887 k | 917 k | 937 k | 953 k | 991 k | |||

## Additional Paid-in Capital | 217.8 m | 229 m | 450 m | 469.9 m | 485.4 m | 531.4 m | 563.6 m | 595.1 m | 655.8 m |

## Retained Earnings | (96.5 m) | (114.4 m) | (151 m) | (172.5 m) | (191.4 m) | (243.1 m) | (269.3 m) | (295.2 m) | (346.9 m) |

## Total Equity | 296.8 m | 292.6 m | 289.9 m | 292.7 m | 298.5 m | 305.4 m | |||

## Financial Leverage | 1.3 x | 1.4 x | 1.5 x | 1.5 x | 1.5 x | 1.6 x |

USD | FY, 2014^{} | FY, 2015^{} | FY, 2016^{} |
---|---|---|---|

## Net Income | (67.4 m) | (84.1 m) | (103.8 m) |

## Depreciation and Amortization | 11.5 m | 19.7 m | 27.5 m |

## Accounts Receivable | (3.8 m) | (15 m) | (11.8 m) |

## Inventories | (1.4 m) | (5.5 m) | (6.3 m) |

## Accounts Payable | 947 k | 2 m | (3.5 m) |

## Cash From Operating Activities | 2.1 m | 5.3 m | 24.5 m |

## Purchases of PP&E | (21.7 m) | (23 m) | (20.6 m) |

## Cash From Investing Activities | (71.3 m) | (72.7 m) | (182.4 m) |

## Cash From Financing Activities | 95.8 m | 203.1 m | 35.6 m |

USD | Q2, 2014^{} | Q3, 2014^{} | Q1, 2015^{} | Q2, 2015^{} | Q3, 2015^{} | Q1, 2016^{} | Q2, 2016^{} | Q3, 2016^{} | Q1, 2017^{} |
---|---|---|---|---|---|---|---|---|---|

## Net Income | (21.7 m) | (17.9 m) | (19.2 m) | (21.5 m) | (18.9 m) | (27.2 m) | (26.3 m) | (25.8 m) | (27 m) |

## Accounts Payable | 6.8 m | 5.5 m | 3.8 m | 4.1 m | 4.4 m | 6.5 m | 6.5 m | 5.5 m | 5.9 m |

USD | Y, 2017 |
---|---|

## Revenue/Employee | 57.1 k |

## Financial Leverage | 1.6 x |

Source: 74 public H-1B filings from Zendesk