Zendesk is a software development company providing software-as-a-service suite for organizations, that offers helpdesk ticketing, issue tracking and customer service support. The Company provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. Zendesk’s family of products helps organizations understand their customers, improve communication and offer support where and when it’s needed most.

Company Growth (employees)
San Francisco, US
Size (employees)
1,630 (est)
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

Founder & CEO
Alexander Aghassipour

Alexander Aghassipour

Chief Product Officer
Adrian McDermott

Adrian McDermott

SVP Product Development

Zendesk Office Locations

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 26 other locations
San Francisco, US (HQ)
1019 Market St
Bela Vista, BR
1079 Av. Paulista
Madison, US
1 S Pinckney St
Dublin, IE
1 Grand Parade
Taguig, PH
5th Ave
København, DK
12 Snaregade
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Zendesk Financials and Metrics

Zendesk Financials

Zendesk's revenue was reported to be $312 m in FY, 2016

Revenue (Q2, 2017)

101.3 m

Gross profit (Q2, 2017)

70.6 m

Gross profit margin (Q2, 2017), %


Net income (Q2, 2017)

(29.3 m)

EBIT (Q2, 2017)

(30.5 m)

Market capitalization (13-Nov-2017)

3.5 b

Cash (30-Jun-2017)

102.8 m
Zendesk's current market capitalization is $3.5 b.
USDFY, 2012FY, 2013FY, 2014FY, 2015FY, 2016


38.2 m72 m127 m208.8 m312 m

Revenue growth, %


Cost of goods sold

46 m67.2 m93.9 m

Gross profit

81 m141.6 m218.1 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


29.5 m33.9 m42.2 m48.2 m55.7 m68.5 m74.2 m80.7 m93 m101.3 m

Cost of goods sold

11.7 m11.7 m14.3 m16.2 m17 m21.5 m22.9 m23.9 m28.1 m30.7 m

Gross profit

17.8 m22.2 m27.9 m32.1 m38.6 m46.9 m51.3 m56.9 m64.9 m70.6 m

Gross profit Margin, %

USDY, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016


14.2 m48.7 m53.7 m80.3 m216.2 m93.7 m


5 m11.4 m17.6 m

Current Assets

139 m283.2 m279.8 m


41.9 m56.5 m62.7 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


120.1 m80.4 m264.2 m255.7 m255.4 m217.8 m118 m77.6 m109.3 m102.8 m

Current Assets

144.9 m128.4 m327.1 m309.7 m314.7 m290.4 m272.5 m268.4 m304.8 m302.7 m


38.2 m40.9 m43.4 m45.6 m52.7 m55.5 m55.7 m57.5 m60.8 m61.8 m


16 m15.2 m13.3 m13 m11.9 m56.7 m55.9 m54.8 m52.7 m68.8 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(67.4 m)(84.1 m)(103.8 m)

Depreciation and Amortization

11.5 m19.7 m27.5 m

Accounts Receivable

(3.8 m)(15 m)(11.8 m)


(1.4 m)(5.5 m)(6.3 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Net Income

(21.7 m)(17.9 m)(19.2 m)(40.7 m)(59.6 m)(27.2 m)(53.4 m)(79.3 m)(27 m)(56.3 m)

Depreciation and Amortization

8.8 m13.7 m6.5 m13.1 m20 m7.9 m16.1 m

Accounts Receivable

(3.4 m)(13.1 m)1.9 m(2.4 m)(11.8 m)(2.3 m)(4.6 m)

Accounts Payable

6.8 m5.5 m3.8 m(1.1 m)(1.9 m)(1.9 m)(579 k)(2.2 m)2 m3.8 m
Y, 2017

Financial Leverage

1.7 x
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Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017

Paid Customers

45.74 k48.76 k52.5 k57 k60.7 k64.3 k69.1 k75.6 k81.5 k87.4 k94.3 k101.8 k

Net Expansion Rate




Patents (US)

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Zendesk Market Value History

Zendesk Revenue Breakdown

Source: github.com

Zendesk Median Salaries

Source: 74 public H-1B filings from Zendesk
Show all human capital metrics

Zendesk's Web-traffic and Trends

Zendesk Online and Social Media Presence

Zendesk Company Life and Culture

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