Zendesk is a software development company providing software-as-a-service suite for organizations, that offers helpdesk ticketing, issue tracking and customer service support. The Company provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. Zendesk’s family of products helps organizations understand their customers, improve communication and offer support where and when it’s needed most.

TypePublic
HQSan Francisco, US
Founded2007
Size (employees)2,230 (est)+37%
Websitezendesk.com
Zendesk was founded in 2007 and is headquartered in San Francisco, US
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Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder
Morten Primdahl

Morten Primdahl

Founder
Alex Aghassipour

Alex Aghassipour

Chief Product Officer, Founder
Elena Gomez

Elena Gomez

CFO
Tom Keiser

Tom Keiser

COO
Adrian McDermott

Adrian McDermott

President of Products
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Zendesk Office Locations

Zendesk has offices in Bela Vista, Amsterdam, Boston, Portland and in 24 other locations
San Francisco, US (HQ)
1019 Market St
Madison, US
1 S Pinckney St
Melbourne, AU
3 395 Collins St
Bela Vista, BR
9 de Julho, 5229 - Jardim Paulista
København, DK
12 Snaregade
Montpellier, FR
266 Place Ernest Granier
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Zendesk Financials and Metrics

Zendesk Revenue

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Zendesk's revenue was reported to be $430.49 m in FY, 2017 which is a 38% increase from the previous period.
USD

Revenue (Q2, 2018)

271.7m

Gross profit (Q2, 2018)

188.5m

Gross profit margin (Q2, 2018), %

69.4%

Net income (Q2, 2018)

(63.7m)

EBIT (Q2, 2018)

(67.2m)

Market capitalization (11-Oct-2018)

6.3b

Closing stock price (11-Oct-2018)

59.2

Cash (30-Jun-2018)

492.8m
Zendesk's current market capitalization is $6.3 b.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Revenue

127.0m208.8m312.0m430.5m

Revenue growth, %

76%64%49%38%

Cost of goods sold

46.0m67.2m93.9m127.4m

Gross profit

81.0m141.6m218.1m303.1m
Quarterly
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Revenue

29.5m33.9m42.2m48.2m55.7m68.5m74.2m80.7m93.0m101.3m112.8m129.8m271.7m

Cost of goods sold

11.7m11.7m14.3m16.2m17.0m21.5m22.9m23.9m28.1m30.7m33.7m39.1m83.2m

Gross profit

17.8m22.2m27.9m32.1m38.6m46.9m51.3m56.9m64.9m70.6m79.1m90.7m188.5m

Gross profit Margin, %

60%66%66%66%69%69%69%70%70%70%70%70%69%
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Cash

80.3m216.2m93.7m109.4m

Accounts Receivable

11.5m26.2m37.3m57.1m

Prepaid Expenses

5.0m11.4m17.6m24.2m

Current Assets

139.0m283.2m279.8m328.2m
Quarterly
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Cash

120.1m80.4m264.2m255.7m255.4m217.8m118.0m77.6m109.3m102.8m92.6m609.2m492.8m

Accounts Receivable

9.7m12.9m12.0m14.6m24.1m24.1m28.7m37.6m39.1m41.3m51.5m52.7m

Prepaid Expenses

5.8m5.3m6.0m8.7m9.9m12.0m19.6m19.4m18.0m21.1m24.3m29.4m

Current Assets

144.9m128.4m327.1m309.7m314.7m290.4m272.5m268.4m304.8m302.7m302.3m837.1m804.2m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(67.4m)(84.1m)(103.8m)(110.6m)

Depreciation and Amortization

11.5m19.7m27.5m31.9m

Accounts Payable

947.0k2.0m(3.5m)1.8m

Cash From Operating Activities

2.1m5.3m24.5m42.1m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Net Income

(19.2m)(40.6m)(59.6m)(27.2m)(53.4m)(79.2m)(27.0m)(56.3m)(84.0m)(29.3m)(63.7m)

Depreciation and Amortization

4.2m8.8m13.7m6.5m13.1m20.0m7.9m16.1m24.3m9.9m18.7m

Accounts Payable

(1.0m)(1.1m)(1.9m)(1.9m)(579.0k)(2.2m)2.0m3.8m7.2m1.1m10.3m

Cash From Operating Activities

(5.2m)(4.8m)(5.0m)4.6m4.6m4.0m7.1m17.2m24.7m16.2m39.9m
USDY, 2018

Financial Leverage

2.9 x
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Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018

Paid Customers

45.74 k48.76 k52.50 k57 k60.70 k64.30 k69.10 k75.60 k81.50 k87.40 k94.30 k101.80 k107.40 k113.90 k118.90 k125.50 k

Net Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%119%120%

Patents (US)

1 2 2 2

Patents Pending (US)

3 5 6 10
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Zendesk Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
FutureSimpleSeptember 10, 2018
Outbound.ioMay 04, 2017
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014
Kabushiki Kaisha Zendesk
We Are Cloud SAS
Zendesk ApS
Zendesk Brasil Software Corporativo LTDA
Zendesk GmbH
Zendesk, Incorporated
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Zendesk Revenue Breakdown

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Zendesk revenue breakdown by geographic segment: 28.6% from EMEA, 53.3% from United States and 18.1% from Other

Human Capital Metrics

Zendesk's employees are reported to be approximately 39% female and 61% male.
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Zendesk Online and Social Media Presence

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Zendesk Company Life and Culture

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