OverviewSuggest Edit

Zendesk is a company developing a customer support ticketing system and service software. It offers a family of products, including Support, an integrated customer support tool; Guide, a knowledge base and self-service; Chat, a live chat and messaging product; Talk, a call center software suite; Sell, a sales CRM; and other products bundled into Zendesk Suite and Zendesk Sunshine platform. The company serves financial services, government, healthcare, manufacturing, media, retail, telecommunications, and software industries.

TypePublic
Founded2007
HQSan Francisco, US
Websitezendesk.com
Employee Ratings4.4
Overall CultureB+

Latest Updates

Employees (est.) (Sept 2020)3,980(+4%)
Job Openings354
Revenue (FY, 2019)$816.4 M(+37%)
Share Price (Nov 2020)$125.9 (+3%)
Cybersecurity ratingCMore

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder & Director
Morten Primdahl

Morten Primdahl

Founder
Alex Aghassipour

Alex Aghassipour

Chief Product Officer, Founder
Elena Gomez

Elena Gomez

Chief Financial Officer
Adrian McDermott

Adrian McDermott

President of Products
John Geschke

John Geschke

Chief Legal Officer and Chief of Staff
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Zendesk Office Locations

Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 15 other locations
San Francisco, US (HQ)
1019 Market St, San Francisco
Madison, US
25 W Main St
Melbourne, AU
3/395 Collins St
São Paulo, BR
9 de Julho, 5229 - Jardim Paulista
Montreal, CA
5333 Casgrain Ave #1201
København, DK
Snaregade 12
Show all (19)

Zendesk Financials and Metrics

Zendesk Revenue

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Zendesk's revenue was reported to be $816.42 m in FY, 2019
USD

Revenue (Q3, 2020)

261.9m

Gross profit (Q3, 2020)

199.1m

Gross profit margin (Q3, 2020), %

76%

Net income (Q3, 2020)

(40.7m)

EBIT (Q3, 2020)

(28.3m)

Market capitalization (17-Nov-2020)

14.7b

Closing stock price (17-Nov-2020)

125.9

Cash (30-Sept-2020)

383.3m

EV

15.5b
Zendesk's current market capitalization is $14.7 b.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Revenue

127.0m208.8m312.0m430.5m598.7m816.4m

Revenue growth, %

76%64%49%38%39%

Cost of goods sold

46.0m67.2m93.9m127.4m181.3m234.3m

Gross profit

81.0m141.6m218.1m303.1m417.5m582.1m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(67.4m)(84.1m)(103.8m)(110.6m)(131.1m)(169.7m)

Depreciation and Amortization

11.5m19.7m27.5m31.9m36.5m38.6m

Accounts Payable

947.0k2.0m(3.5m)1.8m7.5m22.1m

Cash From Operating Activities

2.1m5.3m24.5m42.1m78.6m89.3m
USDFY, 2014

Financial Leverage

1.8 x
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Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Paid Customers

45.74 k48.76 k52.50 k57 k60.70 k64.30 k69.10 k75.60 k81.50 k87.40 k94.30 k101.80 k107.40 k113.90 k118.90 k125.50 k130.30 k133.70 k136.60 k145.60 k149 k153.70 k

Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%119%120%119%118%119%118%117%116%

Patents (US)

1 2 2 2 3 2 4 5

Patents Pending (US)

3 5 6 10 14
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Zendesk Acquisitions / Subsidiaries

Company NameDateDeal Size
SmoochMay 22, 2019
Base CRMSeptember 10, 2018
FutureSimpleSeptember 10, 2018
Outbound.ioMay 04, 2017
BIME AnalyticsOctober 13, 2015$45 m
ZopimApril 10, 2014
Kabushiki Kaisha Zendesk
We Are Cloud SAS
Zendesk ApS
Zendesk Brasil Software Corporativo LTDA
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Zendesk Revenue Breakdown

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Zendesk revenue breakdown by geographic segment: 11.4% from APAC, 29.2% from EMEA, 51.8% from United States and 7.6% from Other

Human Capital Metrics

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Zendesk Cybersecurity Score

Cybersecurity ratingPremium dataset

C

77/100

SecurityScorecard logo

Zendesk Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Zendesk Online and Social Media Presence

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Zendesk Company Culture

  • Overall Culture

    B+

    76/100

  • CEO Rating

    A+

    84/100

  • Compensation

    B

    76/100

  • Diversity

    B+

    76/100

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Zendesk Blogs

How community nonprofits shift focus to solve for food insecurity

Zendesk has long partnered with community nonprofits in each of the cities housing our corporate offices. Yet like so many things that have changed as a result of COVID-19, our work with community partners is evolving—and so is their work. Though our physical offices house only skeleton crews, we’ve…

Inspiring customer loyalty by giving thanks

Last summer, my family and I went on vacation in the Canadian Rockies. After several months of being pent up at home in Toronto, we were beyond thrilled to be out in the fresh, open air of an entirely new landscape. During our journey, we splurged on two nights at a very expensive hotel. It […]

How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints due to the current pandemic. These are just some of the factors that are contributing to an increasingly challenging work environment for customer support professionals …

11 support tools every customer service team should have

Customers want answers — and they want them fast. That’s what we learned from our Customer Experience Trends Report 2020. Consumers told us that they consider quickly resolving an issue to be the most important aspect of a good customer service experience. What’s considered quick? Over half of the c…

Give thanks for a round of new apps this November

Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo injixo (Support) (Chat) improves your workforce management by using your Zendesk data within injixo WFM. In two quick and easy steps, you are able to import historical data to be utilized b…

How companies thrive after switching from Salesforce to Zendesk

Companies that switch from Salesforce to Zendesk gain innovation, agility, and the ability to deliver superior, modern customer experiences — all while achieving a lower cost of ownership. Explore this eBook to learn how companies of all types, large and small, have flourished after making the switc…
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Zendesk Frequently Asked Questions

  • When was Zendesk founded?

    Zendesk was founded in 2007.

  • Who are Zendesk key executives?

    Zendesk's key executives are Mikkel Svane, Morten Primdahl and Alex Aghassipour.

  • How many employees does Zendesk have?

    Zendesk has 3,980 employees.

  • What is Zendesk revenue?

    Latest Zendesk annual revenue is $816.4 m.

  • What is Zendesk revenue per employee?

    Latest Zendesk revenue per employee is $205.1 k.

  • Who are Zendesk competitors?

    Competitors of Zendesk include Nemetschek, Salesforce and ServiceNow.

  • Where is Zendesk headquarters?

    Zendesk headquarters is located at 1019 Market St, San Francisco, San Francisco.

  • Where are Zendesk offices?

    Zendesk has offices in San Francisco, Madison, Melbourne, São Paulo and in 15 other locations.

  • How many offices does Zendesk have?

    Zendesk has 19 offices.