Zendesk is a software development company providing software-as-a-service suite for organizations, that offers helpdesk ticketing, issue tracking and customer service support. The Company provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. Zendesk’s family of products helps organizations understand their customers, improve communication and offer support where and when it’s needed most.

Type
Public
HQ
San Francisco, US
Founded
2007
Size (employees)
1,630 (est)
Zendesk was founded in 2007 and is headquartered in San Francisco, US
Report incorrect company information

Key People/Management at Zendesk

Mikkel Svane

Mikkel Svane

CEO, Founder
Morten Primdahl

Morten Primdahl

Founder
Elena Gomez

Elena Gomez

Chief Financial Officer
Tom Keiser

Tom Keiser

Chief Operating Officer
Adrian McDermott

Adrian McDermott

President of Products
Norman Gennaro

Norman Gennaro

Senior Vice President, Worldwide Sales
Show more

Zendesk Office Locations

Zendesk has offices in Bela Vista, Amsterdam, Boston, Portland and in 24 other locations
San Francisco, US (HQ)
1019 Market St
Madison, US
1 S Pinckney St
Melbourne, AU
3 395 Collins St
Bela Vista, BR
9 de Julho, 5229 - Jardim Paulista
København, DK
12 Snaregade
Montpellier, FR
266 Place Ernest Granier
Show all (28)
Report incorrect company information

Zendesk Financials and Metrics

Zendesk Financials

Zendesk's revenue was reported to be $312 m in FY, 2016 which is a 49.4% increase from the previous period.
USD

Revenue (Q3, 2017)

112.8 m

Gross profit (Q3, 2017)

79.1 m

Gross profit margin (Q3, 2017), %

70.1%

Net income (Q3, 2017)

(27.7 m)

EBIT (Q3, 2017)

(28.4 m)

Market capitalization (25-Apr-2018)

4.7 b

Cash (30-Sep-2017)

92.6 m
Zendesk's current market capitalization is $4.7 b.
Annual
USDFY, 2014FY, 2015FY, 2016

Revenue

127 m208.8 m312 m

Revenue growth, %

76%64%49%

Cost of goods sold

46 m67.2 m93.9 m

Gross profit

81 m141.6 m218.1 m
Quarterly
Annual
USDFY, 2014FY, 2015FY, 2016

Cash

80.3 m216.2 m93.7 m

Accounts Receivable

11.5 m26.2 m37.3 m

Prepaid Expenses

5 m11.4 m17.6 m

Current Assets

139 m283.2 m279.8 m
Quarterly
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Cash

120.1 m80.4 m264.2 m255.7 m255.4 m217.8 m118 m77.6 m109.3 m102.8 m92.6 m

Accounts Receivable

9.7 m12.9 m12 m14.6 m24.1 m24.1 m28.7 m37.6 m39.1 m51.5 m

Prepaid Expenses

5.8 m5.3 m6 m8.7 m9.9 m12 m19.6 m19.4 m18 m24.3 m

Current Assets

144.9 m128.4 m327.1 m309.7 m314.7 m290.4 m272.5 m268.4 m304.8 m302.7 m302.3 m
Annual
USDFY, 2014FY, 2015FY, 2016

Net Income

(67.4 m)(84.1 m)(103.8 m)

Depreciation and Amortization

11.5 m19.7 m27.5 m

Accounts Payable

947 k2 m(3.5 m)

Cash From Operating Activities

2.1 m5.3 m24.5 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(19.2 m)(40.7 m)(59.6 m)(27.2 m)(53.4 m)(79.3 m)(27 m)(56.3 m)(84 m)

Depreciation and Amortization

4.2 m8.8 m13.7 m6.5 m13.1 m20 m7.9 m16.1 m24.3 m

Accounts Payable

(1 m)(1.1 m)(1.9 m)(1.9 m)(579 k)(2.2 m)2 m3.8 m7.2 m

Cash From Operating Activities

(5.2 m)(4.8 m)(5 m)4.6 m4.6 m4 m7.1 m17.2 m24.7 m
USDY, 2017

Revenue/Employee

69.2 k

Financial Leverage

1.7 x
Show all financial metrics

Zendesk Operating Metrics

Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017

Paid Customers

45.74 k48.76 k52.50 k57 k60.70 k64.30 k69.10 k75.60 k81.50 k87.40 k94.30 k101.80 k107.40 k113.90 k118.90 k

Net Expansion Rate

122%123%120%120%122%125%123%122%118%114%115%115%116%118%119%

Patents (US)

1 2 2 2

Patents Pending (US)

3 5 6 10
Show all operating metrics

Zendesk Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Zendesk UK Ltd
Zendesk Neighbor Foundation
Zendesk Pty Ltd
Zendesk Brasil Software Corporativo LTDA
Zendesk ApS
We Are Cloud SAS
Zendesk GmbH
Zendesk Technologies Private Limited
Zendesk International Ltd
Kabushiki Kaisha Zendesk
Show more
Report incorrect company information