Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Company Growth (employees)
San Francisco, US
Size (employees)
1,630 (est)+29%
Zendesk was founded in 2007 and is headquartered in San Francisco, US

Key People at Zendesk

Mikkel Svane

Mikkel Svane

Founder & CEO
Alexander Aghassipour

Alexander Aghassipour

Chief Product Officer
Adrian McDermott

Adrian McDermott

SVP Product Development

Zendesk Office Locations

Zendesk has offices in San Francisco, Melbourne, Greater London, Montpellier and in 20 other locations
San Francisco, US (HQ)
1019 Market St
Bela Vista, BR
1079 Av. Paulista
Madison, US
1 S Pinckney St
Dublin, IE
1 Grand Parade
Taguig, PH
5th Ave
København, DK
12 Snaregade
Berlin, DE
73 Rheinsberger Str.
Montpellier, FR
266 Place Ernest Granier
Greater London, GB
30 Eastbourne Terrace
Melbourne, AU
3 395 Collins St

Zendesk Data and Metrics

Zendesk Financial Metrics

Zendesk's revenue was reported to be $312 m in FY, 2016 which is a 49% increase from the previous period.
Numbers are in $, USD

Revenue (FY, 2016)

312 m

Revenue growth (FY, 2015 - FY, 2016), %


Gross profit (FY, 2016)

218.1 m

Gross profit margin (FY, 2016), %


Net income (FY, 2016)

(103.8 m)

EBIT (FY, 2016)

(104.3 m)

Market capitalization (26-May-2017)

2.7 b

Closing share price (26-May-2017)


Cash (31-Dec-2016)

93.7 m
Zendesk's current market capitalization is $2.7 b.
Numbers are in $, USDFY, 2012FY, 2013FY, 2014FY, 2015FY, 2016


38.2 m72 m127 m208.8 m312 m

Revenue growth, %


Cost of goods sold

46 m67.2 m93.9 m

Gross profit

81 m141.6 m218.1 m

Gross profit Margin, %


Sales and marketing expense

77.9 m114.1 m167 m

R&D expense

36.4 m62.6 m91.1 m

General and administrative expense

32.9 m47.9 m64.4 m

Operating expense total

147.1 m224.6 m322.4 m


(66.1 m)(83 m)(104.3 m)

EBIT margin, %


Income tax expense

121 k221 k(263 k)338 k993 k

Net Income

(67.4 m)(84.1 m)(103.8 m)
Numbers are in $, USDY, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016


14.2 m48.7 m53.7 m80.3 m216.2 m93.7 m


5 m11.4 m17.6 m

Current Assets

139 m283.2 m279.8 m


41.9 m56.5 m62.7 m


14.2 m57.1 m53.3 m

Total Assets

205.8 m422.7 m475.3 m

Accounts Payable

4.8 m9.3 m4.6 m

Current Liabilities

78.1 m117.4 m167.2 m

Additional Paid-in Capital

246 m511.2 m624 m

Retained Earnings

(131.9 m)(215.9 m)(319.7 m)

Total Equity

293.3 m299.4 m

Financial Leverage

1.4 x1.6 x
Numbers are in $, USDFY, 2014FY, 2015FY, 2016

Net Income

(67.4 m)(84.1 m)(103.8 m)

Depreciation and Amortization

11.5 m19.7 m27.5 m

Accounts Receivable

(3.8 m)(15 m)(11.8 m)


(1.4 m)(5.5 m)(6.3 m)

Accounts Payable

947 k2 m(3.5 m)

Cash From Operating Activities

2.1 m5.3 m24.5 m

Purchases of PP&E

(21.7 m)(23 m)(20.6 m)

Cash From Investing Activities

(71.3 m)(72.7 m)(182.4 m)

Cash From Financing Activities

95.8 m203.1 m35.6 m
Y, 2016

Financial Leverage

1.6 x

Zendesk Operating Metrics

Zendesk's Customers was reported to be 94.3 k in FY, 2016
FY, 2015FY, 2016


69.1 k94.3 k



Zendesk Market Value History

Zendesk Revenue Breakdown

Zendesk Job Categories

Zendesk Median Salaries

Source: 74 public H-1B filings from Zendesk

Zendesk Online and Social Media Presence

Zendesk Company Life and Culture

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