Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. The Company helps organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create customer experiences, increase agent productivity and deliver tangible business results.

Company Growth (employees)
Type
Public
HQ
San Ramon, US
Founded
2001
Size (employees)
780 (est)
Website
Five9.com
Five9 was founded in 2001 and is headquartered in San Ramon, US

Key People at Five9

Mike Burkland

Mike Burkland

President & Chief Executive Officer
Dan Burkland

Dan Burkland

Executive Vice President, Global Sales and Services

Five9 Office Locations

Five9 has an office in San Ramon
San Ramon, US (HQ)
400 4000 Executive Pkwy

Five9 Data and Metrics

Five9 Financial Metrics

Five9's revenue was reported to be $47 m in Q1, 2017
USD

Revenue (Q1, 2017)

47 m

Gross profit (Q1, 2017)

27 m

Gross profit margin (Q1, 2017), %

58%

Net income (Q1, 2017)

(5.3 m)

EBIT (Q1, 2017)

(4.4 m)

Market capitalization (18-Aug-2017)

1.1 b

Cash (31-Mar-2017)

56.5 m
Five9's current market capitalization is $1.1 b.
USDFY, 2014FY, 2015FY, 2016

Revenue

103.1 m128.9 m44.2 m

Revenue growth, %

25%(66%)

Cost of goods sold

54.7 m59.5 m15.8 m

Gross profit

48.4 m69.4 m28.4 m

Gross profit Margin, %

47%54%64%

Sales and marketing expense

37.4 m42 m14.5 m

R&D expense

22.1 m22.7 m6.2 m

General and administrative expense

24.4 m25.8 m6.5 m

Operating expense total

84 m90.5 m27.2 m

EBIT

(35.5 m)(21.2 m)1.2 m

EBIT margin, %

(34%)(16%)3%

Interest expense

(4.2 m)(4.7 m)(869 k)

Pre tax profit

(37.7 m)(25.8 m)395 k

Income tax expense

85 k61 k(14 k)

Net Income

(37.8 m)(25.8 m)(11.9 m)
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

38 m38.9 m41 m47 m

Cost of goods sold

16.6 m16.8 m17.8 m20 m

Gross profit

21.4 m22.1 m23.2 m27 m

Gross profit Margin, %

56%57%57%58%

Sales and marketing expense

12.7 m12.6 m12.9 m15.8 m

R&D expense

5.8 m5.8 m6 m6.8 m

General and administrative expense

6.5 m5.9 m6.1 m8.9 m

Operating expense total

25 m24.3 m25.1 m31.5 m

EBIT

(3.6 m)(2.2 m)(1.9 m)(4.4 m)

EBIT margin, %

(10%)(6%)(5%)(9%)

Interest expense

(1.2 m)(1.2 m)(961 k)(882 k)

Pre tax profit

(4.9 m)(3.4 m)(3.9 m)(5.2 m)

Income tax expense

28 k42 k(2 k)49 k

Net Income

(4.9 m)(3.5 m)(3.9 m)(5.3 m)
USDFY, 2014FY, 2015FY, 2016

Cash

58.3 m58.5 m58.1 m

Accounts Receivable

8.3 m10.6 m13.9 m

Inventories

2 m2.2 m3 m

Current Assets

88.6 m71.2 m75 m

PP&E

12.6 m13.2 m14.7 m

Goodwill

11.8 m11.8 m11.8 m

Total Assets

116.9 m99.2 m105.2 m

Accounts Payable

4.2 m2.6 m3.4 m

Total Debt

6.3 m14.4 m1.5 m

Current Liabilities

32.4 m48.5 m34.1 m

Total Liabilities

74.9 m

Additional Paid-in Capital

170.3 m180.6 m196.6 m

Retained Earnings

(128.6 m)(154.4 m)(166.3 m)

Total Equity

26.3 m30.3 m

Debt to Equity Ratio

0.5 x0 x

Debt to Assets Ratio

0.1 x0.1 x0 x

Financial Leverage

3.8 x3.5 x
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

57.8 m57.6 m57.3 m56.5 m

Accounts Receivable

12.5 m10.8 m12.9 m15.5 m

Current Assets

74.2 m71.8 m74.3 m77 m

PP&E

12.8 m13.2 m13.7 m15.8 m

Goodwill

11.8 m11.8 m11.8 m11.8 m

Total Assets

101.7 m99.5 m102.7 m108.3 m

Accounts Payable

3.4 m3 m3.6 m3.4 m

Current Liabilities

53.1 m51.6 m36.8 m38.2 m

Additional Paid-in Capital

185 m189.2 m192.4 m200.6 m

Retained Earnings

(159.3 m)(162.8 m)(166.7 m)(171.7 m)

Total Equity

25.8 m26.5 m25.8 m29 m

Financial Leverage

3.9 x3.8 x4 x3.7 x
USDFY, 2014FY, 2015FY, 2016

Net Income

(37.8 m)(25.8 m)(11.9 m)

Depreciation and Amortization

6.5 m7.4 m8.4 m

Accounts Receivable

(1.4 m)(2.4 m)(3.4 m)

Inventories

(216 k)(224 k)(859 k)

Accounts Payable

300 k(1.6 m)811 k

Cash From Operating Activities

40.5 m195 k6.8 m

Purchases of PP&E

(1 m)(1.1 m)(1.1 m)

Cash From Investing Activities

(21 m)19.7 m(2.4 m)

Cash From Financing Activities

85.9 m(6.6 m)(4.8 m)

Interest Paid

3.9 m4.3 m4.2 m

Income Taxes Paid

46 k186 k115 k
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(4.9 m)(3.5 m)(3.9 m)(5.3 m)

Accounts Receivable

12.5 m10.8 m12.9 m15.5 m

Accounts Payable

3.4 m3 m3.6 m3.4 m
USDY, 2017

Revenue/Employee

60.3 k

Financial Leverage

3.7 x

Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2016
Q1, 2014Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017

Retention Rate

100%98%97%96%95%94%95%96%98%100%100%100%99%

Interactions per Year

3 b3 b3 b

Enterprise Customers

2 k2 k2 k

Trademarks (US)

2599

Patents (US)

7910

Patents Pending (US)

652

Copyright Certificate

111

Patents Pending (foreign)

11119

Trademarks Pending

2

Patents (foreign)

44

Trademarks (foreign)

1414

    Five9 Market Value History

    Five9 Median Salaries

    Source: 33 public H-1B filings from Five9

    Traffic Overview of Five9

    Five9 Online and Social Media Presence

    Five9 Company Life and Culture

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