Five9

OverviewSuggest Edit

Five9 is a company providing cloud-based call center software for sales, marketing and support. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables contact center-related customer service, sales, and marketing functions; and acts as a hub for omnichannel engagement between the clients and their customers, which enables them to manage the end-to-end customer experience in a single unified architecture.

TypePublic
Founded2001
HQSan Ramon, USMap
Websitefive9.com
View Jobs (95)

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Latest Updates

Employees (est.) (Dec 2018)983(+5%)
Job Openings95
Revenue (FY, 2018)$257.7 M(+29%)
Share Price (Nov 2019)$65.4 (+4%)

Key People/Management at Five9

Rowan Trollope

Rowan Trollope

CEO
Barry Zwarenstein

Barry Zwarenstein

CFO
Dan Burkland

Dan Burkland

President
Jonathan Rosenberg

Jonathan Rosenberg

CTO
Ryan Kam

Ryan Kam

Chief Marketing Officer
David Pickering

David Pickering

EVP Engineering
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Five9 Office Locations

Five9 has offices in San Ramon, Mandaluyong, Nizhny Novgorod and London
San Ramon, US (HQ)
4000 Executive Pkwy #400
Mandaluyong, PH
Worldwide Corporate Center Shaw Boulevard
Nizhny Novgorod, RU
Nartova 6
London, GB
HOUSE OF FRASER, 68 King William St
Show all (4)

Five9 Financials and Metrics

Five9 Revenue

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Five9's revenue was reported to be $257.66 m in FY, 2018 which is a 28.7% increase from the previous period.
USD

Revenue (Q3, 2019)

83.8m

Gross profit (Q3, 2019)

49.3m

Gross profit margin (Q3, 2019), %

58.8%

Net income (Q3, 2019)

(1.6m)

EBIT (Q3, 2019)

472.0k

Market capitalization (15-Nov-2019)

4.0b

Closing stock price (15-Nov-2019)

65.4

Cash (30-Sep-2019)

120.6m

EV

4.1b
Five9's current market capitalization is $4 b.
Annual
USDFY, 2016FY, 2017FY, 2018

Revenue

162.1m200.2m257.7m

Revenue growth, %

26%24%29%

Cost of goods sold

66.9m83.1m104.0m

Gross profit

95.2m117.1m153.6m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q2, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Revenue

24.3m24.7m25.9m30.3m30.3m32.3m38.9m47.0m47.7m50.1m58.9m61.1m65.3m74.5m77.4m83.8m

Cost of goods sold

13.1m13.5m13.5m14.8m14.3m14.8m16.8m20.0m20.3m20.5m24.7m24.8m26.2m30.9m31.2m34.5m

Gross profit

11.1m11.2m12.4m15.5m16.0m17.5m22.1m27.0m27.5m29.6m34.2m36.3m39.1m43.7m46.2m49.3m

Gross profit Margin, %

46%45%48%51%53%54%57%58%58%59%58%59%60%59%60%59%
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Annual
USDFY, 2016FY, 2017FY, 2018

Cash

58.1m68.9m81.9m

Accounts Receivable

13.9m19.0m24.8m

Prepaid Expenses

3.0m4.8m8.0m

Current Assets

75.0m92.8m334.0m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q2, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Cash

29.2m61.6m53.5m50.6m65.3m59.5m57.6m56.5m57.1m63.4m80.7m166.2m79.6m93.5m110.5m120.6m

Accounts Receivable

6.7m7.1m7.7m8.7m8.3m9.3m10.8m15.5m16.3m17.2m18.5m20.2m23.9m25.8m28.2m31.4m

Prepaid Expenses

2.6m2.8m2.7m3.2m4.2m2.9m3.4m5.1m7.1m4.8m7.2m8.4m8.0m9.7m12.0m11.1m

Current Assets

38.5m101.4m93.9m82.5m77.8m71.7m71.8m77.0m80.5m85.4m113.9m311.0m320.1m344.6m358.6m375.5m
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Annual
USDFY, 2016FY, 2017FY, 2018

Net Income

(11.9m)(9.0m)(221.0k)

Depreciation and Amortization

8.4m8.3m10.3m

Accounts Payable

811.0k813.0k2.4m

Cash From Operating Activities

6.8m11.1m38.6m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q2, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Net Income

(8.3m)(17.0m)(28.4m)(8.9m)(16.3m)(22.3m)(8.4m)(5.3m)(9.3m)(8.3m)(607.0k)(2.6m)(4.0m)(1.9m)(3.8m)(5.4m)

Depreciation and Amortization

1.6m3.3m4.9m1.8m3.7m5.5m4.2m2.1m4.4m6.2m2.3m4.8m7.4m3.2m6.6m10.1m

Accounts Payable

(221.0k)(508.0k)(1.0m)(1.6m)(1.4m)(1.3m)357.0k(95.0k)1.2m1.4m1.2m1.5m307.0k552.0k159.0k100.0k

Cash From Operating Activities

(6.2m)(14.4m)(20.8m)(5.8m)(9.7m)(12.9m)2.3m159.0k243.0k8.2m8.0m13.7m23.2m11.2m18.0m35.7m
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USDY, 2019

EV/EBIT

8.7 k x

EV/CFO

114.6 x

Financial Leverage

2.6 x
Show all financial metrics

Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2018.
FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019

Enterprise Customers

2 k2 k2 k2 k

Retention Rate

96%98%100%100%100%99%98%100%98%98%99%101%103%107%107%

Interactions per Year

3 b3 b3 b

Patents (US)

9 10 10 10
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Five9 Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
SoCoCareOctober 23, 2013
Five9 Acquisition LLC
Five9 Inc. Ireland Limited
Five9, Inc. UK Limited
Five9 India Private Limited
Five9 Philippines Inc.
Five9.ru

Five9 Revenue Breakdown

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Five9 revenue breakdown by geographic segment: 7.1% from International and 92.9% from United States

Five9 Online and Social Media Presence

Five9's Trends

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Five9 News and Updates

November 12, 2019

Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9

After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit
November 11, 2019

Five9 Is Helping Drive The $24 Billion Contact Center Market To The Cloud

Five9's cloud-based software helps call center agents provide a better customer service experience.
November 06, 2019

Cloud contact center firm Five9 beats earnings forecasts again

Cloud-based call center software company Five9 Inc. today posted a 15th consecutive quarter of positive cash flow after smashing earnings forecasts in its third-quarter financial results. The company reported a profit before certain costs such as stock compensation of 20 cents per diluted share on …
November 05, 2019

Five9 stock rallies after Q3 beat, upped guidance

Shares of Five9 Inc. rose 10% in the extended session Tuesday after the cloud software company beat adjusted third-quarter expectations and upped its guidance for the year. Five9 said it lost $1.6 million, or 3 cents a share, in the quarter, compared with a loss of $1.3 million, or 2 cents a share,…
September 19, 2019

Five9 Announces Inaugural Partner Awards at Annual CX Summit

LAS VEGAS, Nev. - September 18, 2019 — Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the recipients of the first ever Five9 Partner Awards at their annual CX Summit conference.read more
June 05, 2019

Aragon Research Positions Five9 in the Leader Section of the Globe for Intelligent Contact Centers

SAN RAMON, Calif. – June 4, 2019 – Five9, a leading provider of cloud contact center solutions, today announced it has been positioned by Aragon Research, Inc.read more
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 Five9 Frequently Asked Questions

  • When was Five9 founded?

    Five9 was founded in 2001.

  • Who are Five9 key executives?

    Five9's key executives are Rowan Trollope, Barry Zwarenstein and Dan Burkland.

  • How many employees does Five9 have?

    Five9 has 983 employees.

  • What is Five9 revenue?

    Latest Five9 annual revenue is $257.7 m.

  • What is Five9 revenue per employee?

    Latest Five9 revenue per employee is $262.1 k.

  • Who are Five9 competitors?

    Competitors of Five9 include Fuze, NICE and Genesys.

  • Where is Five9 headquarters?

    Five9 headquarters is located at 4000 Executive Pkwy #400, San Ramon.

  • Where are Five9 offices?

    Five9 has offices in San Ramon, Mandaluyong, Nizhny Novgorod and London.

  • How many offices does Five9 have?

    Five9 has 4 offices.