OverviewSuggest Edit
Five9 is a company providing cloud-based call center software for sales, marketing, and support. It offers a cloud platform that delivers a suite of applications, which enables contact center-related customer service, sales, and marketing functions. The platform acts as a hub for omnichannel engagement between clients and their customers allowing them to manage the end-to-end customer experience in a single unified architecture.
| Type | Public | |
| Founded | 2001 | |
| HQ | San Ramon, US | Map |
| Website | five9.com |
Recent NewsAll News
- Call center software firm Five9 tops earnings forecasts as cloud trends accelerate
- Five9 buys workforce optimization provider Virtual Observer
- Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center
- Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9
Key People/Management at Five9
Rowan Trollope
Chief Executive Officer, Director
Dan Burkland
President
Barry Zwarenstein
Chief Financial Officer
Ryan Kam
Chief Marketing Officer
Jonathan Rosenberg
Chief Technology Officer
Kimberly Lytikainen
General Counsel and Chief Compliance Officer
Five9 Office Locations
Five9 has offices in San Ramon, San Francisco, Sydney, Toronto and in 7 other locations
San Ramon, US (HQ)
4000 Executive Pkwy #400
San Francisco, US
560 Mission St, San Francisco
Sydney, AU
level 32/1 Market St
Toronto, CA
Exchange Tower, 1800-130 King St W
Amsterdam, NL
Gustav Mahlerplein 2
Mandaluyong, PH
Sheridan
Five9 Financials and Metrics
Five9 Revenue
Five9's revenue was reported to be $328.01 m in FY, 2019 which is a 27.3% increase from the previous period.
| USD | |
|---|---|
Revenue (Q2, 2020) | 99.8m |
Gross profit (Q2, 2020) | 57.3m |
Gross profit margin (Q2, 2020), % | 57.5% |
Net income (Q2, 2020) | (16.1m) |
EBIT (Q2, 2020) | (8.2m) |
Market capitalization (21-Sept-2020) | 8.1b |
Closing stock price (21-Sept-2020) | 126.3 |
Cash (30-Jun-2020) | 233.2m |
EV | 8.5b |
Five9's current market capitalization is $8.1 b.
Annual
Quarterly
| USD | Q1, 2017 | Q2, 2017 | Q3, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | Q1, 2020 | Q2, 2020 |
|---|---|---|---|---|---|---|---|---|---|---|---|
Revenue | 47.0m | 47.7m | 50.1m | 58.9m | 61.1m | 65.3m | 74.5m | 77.4m | 83.8m | 95.1m | 99.8m |
Cost of goods sold | 20.0m | 20.3m | 20.5m | 24.7m | 24.8m | 26.2m | 30.9m | 31.2m | 34.5m | 40.0m | 42.5m |
Gross profit | 27.0m | 27.5m | 29.6m | 34.2m | 36.3m | 39.1m | 43.7m | 46.2m | 49.3m | 55.1m | 57.3m |
Gross profit Margin, % | 58% | 58% | 59% | 58% | 59% | 60% | 59% | 60% | 59% | 58% | 57% |
Annual
Quarterly
| USD | Q1, 2017 | Q2, 2017 | Q3, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | Q1, 2020 | Q2, 2020 |
|---|---|---|---|---|---|---|---|---|---|---|---|
Cash | 56.5m | 57.1m | 63.4m | 80.7m | 166.2m | 79.6m | 93.5m | 110.5m | 120.6m | 155.9m | 233.2m |
Accounts Receivable | 15.5m | 16.3m | 17.2m | 18.5m | 20.2m | 23.9m | 25.8m | 28.2m | 31.4m | 40.0m | 39.6m |
Prepaid Expenses | 5.1m | 7.1m | 4.8m | 7.2m | 8.4m | 8.0m | 9.7m | 12.0m | 11.1m | 13.4m | 17.5m |
Current Assets | 77.0m | 80.5m | 85.4m | 113.9m | 311.0m | 320.1m | 344.6m | 358.6m | 375.5m | 394.0m | 759.2m |
Annual
Quarterly
| USD | Q1, 2017 | Q2, 2017 | Q3, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | Q1, 2020 | Q2, 2020 |
|---|---|---|---|---|---|---|---|---|---|---|---|
Net Income | (5.3m) | (9.3m) | (8.3m) | (607.0k) | (2.6m) | (4.0m) | (1.9m) | (3.8m) | (5.4m) | (7.4m) | (23.5m) |
Depreciation and Amortization | 2.1m | 4.4m | 6.2m | 2.3m | 4.8m | 7.4m | 3.2m | 6.6m | 10.1m | 5.0m | 11.2m |
Accounts Payable | (95.0k) | 1.2m | 1.4m | 1.2m | 1.5m | 307.0k | 552.0k | 159.0k | 100.0k | (1.1m) | 2.6m |
Cash From Operating Activities | 159.0k | 243.0k | 8.2m | 8.0m | 13.7m | 23.2m | 11.2m | 18.0m | 35.7m | 10.4m | 25.2m |
| USD | FY, 2016 |
|---|---|
Revenue/Employee | 207.8k |
Debt/Equity | 1.5 x |
Debt/Assets | 0.4 x |
Financial Leverage | 3.5 x |
Five9 Operating Metrics
Five9's Enterprise Customers was reported to be 2 k in FY, 2019.
| FY, 2015 | Q1, 2016 | Q2, 2016 | Q3, 2016 | FY, 2016 | Q1, 2017 | Q2, 2017 | Q3, 2017 | FY, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | FY, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | FY, 2019 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Enterprise Customers | 2 k | 2 k | 2 k | 2 k | 2 k | ||||||||||||
Retention Rate | 96% | 98% | 100% | 100% | 100% | 99% | 98% | 100% | 98% | 98% | 99% | 101% | 103% | 107% | 107% | 107% | 105% |
Interactions per Year | 3 b | 3 b | 3 b | ||||||||||||||
Patents (US) | 9 | 10 | 10 | 10 | 10 |
Five9 Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Virtual Observe | February 19, 2020 | |
| SoCoCare | October 23, 2013 | |
| Five9 Acquisition LLC | ||
| Five9 Inc. Ireland Limited | ||
| Five9, Inc. UK Limited | ||
| Five9 India Private Limited | ||
| Five9 Philippines Inc. | ||
| Five9.ru |
Five9 Cybersecurity Score
Five9 Revenue Breakdown
Five9 revenue breakdown by geographic segment: 8.1% from International and 91.9% from United States
Five9 Online and Social Media Presence
Five9's Trends
Five9 News and Updates
August 03, 2020
Call center software firm Five9 tops earnings forecasts as cloud trends accelerate
Call center software company Five9 Inc. topped expectations for its second-quarter results today as it reaped the benefits of the coronavirus pandemic that has forced more people to work from home. The company reported a profit before certain costs such as stock compensation of 21 cents per share o…
February 20, 2020
Five9 buys workforce optimization provider Virtual Observer
Cloud-based call center software company Five9 Inc. said today it’s acquiring workforce optimization provider Virtual Observer for an undisclosed fee. The announcement came as the company reported fourth-quarter financial results that beat Wall Street’s expectations. Virtual Observer was formerly k…
December 11, 2019
Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center
Vendors are selected for Innovation Awards based on the core innovation of their product or service.read more
November 12, 2019
Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9
After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit
November 11, 2019
Five9 Is Helping Drive The $24 Billion Contact Center Market To The Cloud
Five9's cloud-based software helps call center agents provide a better customer service experience.
November 06, 2019
Cloud contact center firm Five9 beats earnings forecasts again
Cloud-based call center software company Five9 Inc. today posted a 15th consecutive quarter of positive cash flow after smashing earnings forecasts in its third-quarter financial results. The company reported a profit before certain costs such as stock compensation of 20 cents per diluted share on …
Five9 Frequently Asked Questions
When was Five9 founded?
Five9 was founded in 2001.
Who are Five9 key executives?
Five9's key executives are Rowan Trollope, Dan Burkland and Barry Zwarenstein.
How many employees does Five9 have?
Five9 has 1,210 employees.
What is Five9 revenue?
Latest Five9 annual revenue is $328 m.
What is Five9 revenue per employee?
Latest Five9 revenue per employee is $271.1 k.
Who are Five9 competitors?
Competitors of Five9 include Enghouse Systems, Noble Systems and Fuze.
Where is Five9 headquarters?
Five9 headquarters is located at 4000 Executive Pkwy #400, San Ramon.
Where are Five9 offices?
Five9 has offices in San Ramon, San Francisco, Sydney, Toronto and in 7 other locations.
How many offices does Five9 have?
Five9 has 11 offices.
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