OverviewSuggest Edit

Five9 is a company providing cloud-based call center software for sales, marketing, and support. It offers a cloud platform that delivers a suite of applications, which enables contact center-related customer service, sales, and marketing functions. The platform acts as a hub for omnichannel engagement between clients and their customers allowing them to manage the end-to-end customer experience in a single unified architecture.

TypePublic
Founded2001
HQSan Ramon, US
Websitefive9.com

Latest Updates

Employees (est.) (Dec 2019)1,210(+24%)
Job Openings81
Revenue (FY, 2019)$328 M(+28%)
Share Price (Sept 2020)$126.3 (+4%)
Cybersecurity ratingBMore

Key People/Management at Five9

Rowan Trollope

Rowan Trollope

Chief Executive Officer, Director
Dan Burkland

Dan Burkland

President
Barry Zwarenstein

Barry Zwarenstein

Chief Financial Officer
Ryan Kam

Ryan Kam

Chief Marketing Officer
Jonathan Rosenberg

Jonathan Rosenberg

Chief Technology Officer
Kimberly Lytikainen

Kimberly Lytikainen

General Counsel and Chief Compliance Officer
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Five9 Office Locations

Five9 has offices in San Ramon, San Francisco, Sydney, Toronto and in 7 other locations
San Ramon, US (HQ)
4000 Executive Pkwy #400
San Francisco, US
560 Mission St, San Francisco
Sydney, AU
level 32/1 Market St
Toronto, CA
Exchange Tower, 1800-130 King St W
Amsterdam, NL
Gustav Mahlerplein 2
Mandaluyong, PH
Sheridan
Show all (11)

Five9 Financials and Metrics

Five9 Revenue

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View revenue for all periods
Five9's revenue was reported to be $328.01 m in FY, 2019 which is a 27.3% increase from the previous period.
USD

Revenue (Q2, 2020)

99.8m

Gross profit (Q2, 2020)

57.3m

Gross profit margin (Q2, 2020), %

57.5%

Net income (Q2, 2020)

(16.1m)

EBIT (Q2, 2020)

(8.2m)

Market capitalization (21-Sept-2020)

8.1b

Closing stock price (21-Sept-2020)

126.3

Cash (30-Jun-2020)

233.2m

EV

8.5b
Five9's current market capitalization is $8.1 b.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Revenue

162.1m200.2m257.7m328.0m

Revenue growth, %

26%24%29%27%

Cost of goods sold

66.9m83.1m104.0m134.5m

Gross profit

95.2m117.1m153.6m193.5m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020

Revenue

47.0m47.7m50.1m58.9m61.1m65.3m74.5m77.4m83.8m95.1m99.8m

Cost of goods sold

20.0m20.3m20.5m24.7m24.8m26.2m30.9m31.2m34.5m40.0m42.5m

Gross profit

27.0m27.5m29.6m34.2m36.3m39.1m43.7m46.2m49.3m55.1m57.3m

Gross profit Margin, %

58%58%59%58%59%60%59%60%59%58%57%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Cash

58.1m68.9m81.9m78.0m

Accounts Receivable

13.9m19.0m24.8m37.7m

Prepaid Expenses

3.0m4.8m8.0m10.7m

Current Assets

75.0m92.8m334.0m381.3m
Quarterly
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(11.9m)(9.0m)(221.0k)(4.6m)

Depreciation and Amortization

8.4m8.3m10.3m14.4m

Accounts Payable

811.0k813.0k2.4m2.5m

Cash From Operating Activities

6.8m11.1m38.6m51.2m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020

Net Income

(5.3m)(9.3m)(8.3m)(607.0k)(2.6m)(4.0m)(1.9m)(3.8m)(5.4m)(7.4m)(23.5m)

Depreciation and Amortization

2.1m4.4m6.2m2.3m4.8m7.4m3.2m6.6m10.1m5.0m11.2m

Accounts Payable

(95.0k)1.2m1.4m1.2m1.5m307.0k552.0k159.0k100.0k(1.1m)2.6m

Cash From Operating Activities

159.0k243.0k8.2m8.0m13.7m23.2m11.2m18.0m35.7m10.4m25.2m
USDFY, 2016

Revenue/Employee

207.8k

Debt/Equity

1.5 x

Debt/Assets

0.4 x

Financial Leverage

3.5 x
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Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2019.
FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019

Enterprise Customers

2 k2 k2 k2 k2 k

Retention Rate

96%98%100%100%100%99%98%100%98%98%99%101%103%107%107%107%105%

Interactions per Year

3 b3 b3 b

Patents (US)

9 10 10 10 10
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Five9 Acquisitions / Subsidiaries

Company NameDateDeal Size
Virtual ObserveFebruary 19, 2020
SoCoCareOctober 23, 2013
Five9 Acquisition LLC
Five9 Inc. Ireland Limited
Five9, Inc. UK Limited
Five9 India Private Limited
Five9 Philippines Inc.
Five9.ru

Five9 Cybersecurity Score

Cybersecurity ratingPremium dataset

B

88/100

SecurityScorecard logo

Five9 Revenue Breakdown

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Five9 revenue breakdown by geographic segment: 8.1% from International and 91.9% from United States

Five9 Online and Social Media Presence

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Five9 News and Updates

Call center software firm Five9 tops earnings forecasts as cloud trends accelerate

Call center software company Five9 Inc. topped expectations for its second-quarter results today as it reaped the benefits of the coronavirus pandemic that has forced more people to work from home. The company reported a profit before certain costs such as stock compensation of 21 cents per share o…

Five9 buys workforce optimization provider Virtual Observer

Cloud-based call center software company Five9 Inc. said today it’s acquiring workforce optimization provider Virtual Observer for an undisclosed fee. The announcement came as the company reported fourth-quarter financial results that beat Wall Street’s expectations. Virtual Observer was formerly k…

Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center

Vendors are selected for Innovation Awards based on the core innovation of their product or service.read more

Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9

After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit

Five9 Is Helping Drive The $24 Billion Contact Center Market To The Cloud

Five9's cloud-based software helps call center agents provide a better customer service experience.

Cloud contact center firm Five9 beats earnings forecasts again

Cloud-based call center software company Five9 Inc. today posted a 15th consecutive quarter of positive cash flow after smashing earnings forecasts in its third-quarter financial results. The company reported a profit before certain costs such as stock compensation of 20 cents per diluted share on …
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Five9 Frequently Asked Questions

  • When was Five9 founded?

    Five9 was founded in 2001.

  • Who are Five9 key executives?

    Five9's key executives are Rowan Trollope, Dan Burkland and Barry Zwarenstein.

  • How many employees does Five9 have?

    Five9 has 1,210 employees.

  • What is Five9 revenue?

    Latest Five9 annual revenue is $328 m.

  • What is Five9 revenue per employee?

    Latest Five9 revenue per employee is $271.1 k.

  • Who are Five9 competitors?

    Competitors of Five9 include Enghouse Systems, Noble Systems and Fuze.

  • Where is Five9 headquarters?

    Five9 headquarters is located at 4000 Executive Pkwy #400, San Ramon.

  • Where are Five9 offices?

    Five9 has offices in San Ramon, San Francisco, Sydney, Toronto and in 7 other locations.

  • How many offices does Five9 have?

    Five9 has 11 offices.