Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Company Growth (employees)
San Ramon, US
Size (employees)
780 (est)+13%
Five9 was founded in 2001 and is headquartered in San Ramon, US

Key People at Five9

Mike Burkland

Mike Burkland

President & CEO & Board of Directors
Jim Gomez

Jim Gomez

Vice President
Dan Burkland

Dan Burkland

SVP, Enterprise Sales & Business Development

Five9 Office Locations

Five9 has an office in San Ramon
San Ramon, US (HQ)
400 4000 Executive Pkwy

Five9 Data and Metrics

Five9 Financial Metrics

Five9's revenue was reported to be $44.2 m in FY, 2016 which is a 66% decrease from the previous period.

Revenue (FY, 2016)

44.2 m

Revenue growth (FY, 2015 - FY, 2016), %


Gross profit (FY, 2016)

28.4 m

Gross profit margin (FY, 2016), %


Net income (FY, 2016)

(11.9 m)

EBIT (FY, 2016)

1.2 m

Market capitalization (27-Jun-2017)

1.2 b

Closing share price (27-Jun-2017)


Cash (31-Dec-2016)

58.1 m


1.1 b
Five9's current market capitalization is $1.2 b.
USDFY, 2014FY, 2015FY, 2016


103.1 m128.9 m44.2 m

Revenue growth, %


Cost of goods sold

54.7 m59.5 m15.8 m

Gross profit

48.4 m69.4 m28.4 m

Gross profit Margin, %


Sales and marketing expense

37.4 m42 m14.5 m

R&D expense

22.1 m22.7 m6.2 m

General and administrative expense

24.4 m25.8 m6.5 m

Operating expense total

84 m90.5 m27.2 m


(35.5 m)(21.2 m)1.2 m

EBIT margin, %


Interest expense

(4.2 m)(4.7 m)(869 k)

Pre tax profit

(37.7 m)(25.8 m)395 k

Income tax expense

85 k61 k(14 k)

Net Income

(37.8 m)(25.8 m)(11.9 m)
USDFY, 2014FY, 2015FY, 2016


58.3 m58.5 m58.1 m

Accounts Receivable

8.3 m10.6 m13.9 m


2 m2.2 m3 m

Current Assets

88.6 m71.2 m75 m


12.6 m13.2 m14.7 m


11.8 m11.8 m11.8 m

Total Assets

116.9 m99.2 m105.2 m

Accounts Payable

4.2 m2.6 m3.4 m

Total Debt

6.3 m14.4 m1.5 m

Current Liabilities

32.4 m48.5 m34.1 m

Additional Paid-in Capital

170.3 m180.6 m196.6 m

Retained Earnings

(128.6 m)(154.4 m)(166.3 m)

Total Equity

26.3 m30.3 m

Debt to Equity Ratio

0.5 x0 x

Debt to Assets Ratio

0.1 x0.1 x0 x

Financial Leverage

3.8 x3.5 x
USDFY, 2014FY, 2015FY, 2016

Net Income

(37.8 m)(25.8 m)(11.9 m)

Depreciation and Amortization

6.5 m7.4 m8.4 m

Accounts Receivable

(1.4 m)(2.4 m)(3.4 m)


(216 k)(224 k)(859 k)

Accounts Payable

300 k(1.6 m)811 k

Cash From Operating Activities

40.5 m195 k6.8 m

Purchases of PP&E

(1 m)(1.1 m)(1.1 m)

Cash From Investing Activities

(21 m)19.7 m(2.4 m)

Cash From Financing Activities

85.9 m(6.6 m)(4.8 m)

Interest Paid

3.9 m4.3 m4.2 m

Income Taxes Paid

46 k186 k115 k
Y, 2016


944.9 x


167.2 x

Financial Leverage

3.5 x

Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2016
Q1, 2014Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017

Retention Rate


Interactions per Year

3 b3 b3 b

Enterprise Customers

2 k2 k2 k

Trademarks (US)


Patents (US)


Patents Pending (US)


Copyright Certificate


Patents Pending (foreign)


Trademarks Pending


Patents (foreign)


Trademarks Foreign


    Five9 Market Value History

    Five9 Median Salaries

    Source: 33 public H-1B filings from Five9

    Five9 Online and Social Media Presence

    Five9 Company Life and Culture

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