Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. The Company helps organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create customer experiences, increase agent productivity and deliver tangible business results.

Company Growth (employees)
San Ramon, US
Size (employees)
780 (est)
Five9 was founded in 2001 and is headquartered in San Ramon, US

Key People/Management at Five9

Mike Burkland

Mike Burkland

President & Chief Executive Officer
Dan Burkland

Dan Burkland

Executive Vice President, Global Sales and Services

Five9 Office Locations

Five9 has an office in San Ramon
San Ramon, US (HQ)
400 4000 Executive Pkwy

Five9 Financials and Metrics

Five9 Financials

Five9's revenue was reported to be $44.2 m in FY, 2016

Revenue (Q2, 2017)

47.7 m

Gross profit (Q2, 2017)

27.5 m

Gross profit margin (Q2, 2017), %


Net income (Q2, 2017)

(4 m)

EBIT (Q2, 2017)

(3.2 m)

Market capitalization (13-Dec-2017)

1.4 b

Cash (30-Jun-2017)

57.1 m


1.3 b
Five9's current market capitalization is $1.4 b.
USDFY, 2014FY, 2015FY, 2016


103.1 m128.9 m44.2 m

Revenue growth, %


Cost of goods sold

54.7 m59.5 m15.8 m

Gross profit

48.4 m69.4 m28.4 m
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


38 m38.9 m41 m47 m47.7 m

Cost of goods sold

16.6 m16.8 m17.8 m20 m20.3 m

Gross profit

21.4 m22.1 m23.2 m27 m27.5 m

Gross profit Margin, %

USDFY, 2014FY, 2015FY, 2016


58.3 m58.5 m58.1 m

Accounts Receivable

8.3 m10.6 m13.9 m


2 m2.2 m3 m

Current Assets

88.6 m71.2 m75 m
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


57.8 m57.6 m57.3 m56.5 m57.1 m

Accounts Receivable

12.5 m10.8 m12.9 m15.5 m16.3 m

Current Assets

74.2 m71.8 m74.3 m77 m80.5 m


12.8 m13.2 m13.7 m15.8 m15.7 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(37.8 m)(25.8 m)(11.9 m)

Depreciation and Amortization

6.5 m7.4 m8.4 m

Accounts Receivable

(1.4 m)(2.4 m)(3.4 m)


(216 k)(224 k)(859 k)
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(4.9 m)(3.5 m)(3.9 m)(5.3 m)

Accounts Receivable

12.5 m10.8 m12.9 m15.5 m

Accounts Payable

3.4 m3 m3.6 m3.4 m
Y, 2017


-421.1 x

Financial Leverage

3.5 x
Show all financial metrics

Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2016
Q1, 2014Q2, 2014Q3, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017

Retention Rate


Interactions per Year

3 b3 b3 b

Enterprise Customers

2 k2 k2 k

Trademarks (US)

Show all operating metrics

Five9 Market Value History

Five9 Median Salaries

Source: 33 public H-1B filings from Five9

Five9's Web-traffic and Trends

Five9 Online and Social Media Presence

Five9 News and Updates

Cloud Based Contact Center Market 2017 Global Trend, Segmentation and Opportunities Forecast To 2022

Cloud Based Contact Center Market is expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022 Posted via Industry Today. Follow us on Twitter @IndustryToday

Call Center Software Global Market 2017: Key Players – Five9, inContact,, Nextiva, RingCentral, ChaseData

Wiseguyreports.Com adds “Call Center Software Market –Market Demand, Growth, Opportunities, Analysis of Top Key Players and Forecast to 2022” To Its Research Database. Posted via Industry Today. Follow us on Twitter @IndustryToday

Five9 Company Life and Culture

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