Five9

OverviewSuggest Edit

Five9 is a company providing cloud-based call center software for sales, marketing, and support. It offers a cloud platform that delivers a suite of applications, which enables contact center-related customer service, sales, and marketing functions. The platform acts as a hub for omnichannel engagement between clients and their customers allowing them to manage the end-to-end customer experience in a single unified architecture.

TypePublic
Founded2001
HQSan Ramon, CA, USMap
Websitefive9.com
Overall CultureA+More
View Jobs (199)

Recent NewsAll News

Latest Updates

Employees (est.) (Dec 2020)1,549(+29%)
Job Openings199
Revenue (FY, 2020)$434.9 M(+33%)
Share Price (Jul 2021)$193.2(+3%)
Cybersecurity ratingBMore

Key People/Management at Five9

Rowan Trollope

Rowan Trollope

Chief Executive Officer, Director
Dan Burkland

Dan Burkland

President
Mike Burkland

Mike Burkland

Chairman
Barry Zwarenstein

Barry Zwarenstein

Chief Financial Officer
Jonathan Rosenberg

Jonathan Rosenberg

Chief Technology Officer
Kimberly Lytikainen

Kimberly Lytikainen

General Counsel and Chief Compliance Officer
Show more

Five9 Office Locations

Five9 has offices in San Ramon, East Hartford, San Francisco, Melbourne and in 9 other locations
San Ramon, CA, US (HQ)
3001 Bishop Dr Ste. 350
East Hartford, CT, US
165 Burnside Ave
San Francisco, CA, US
560 Mission Street, Suite 2170
Melbourne, AU
Level 5/530 Collins St
Toronto, CA
Exchange Tower, 1800-130 King St W
Mandaluyong, PH
Rockwell Business Center Sheridan, 15th Floor, South Tower, Sheridan Street
Show all (13)

Five9 Financials and Metrics

Five9 Revenue

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Five9's revenue was reported to be $434.91 m in FY, 2020 which is a 32.6% increase from the previous period.
USD

Revenue (Q1, 2021)

137.9m

Gross profit (Q1, 2021)

78.1m

Gross profit margin (Q1, 2021), %

56.6%

Net income (Q1, 2021)

(12.3m)

EBITDA (Q1, 2021)

22.2m

EBIT (Q1, 2021)

(11.1m)

Market capitalization (22-Jul-2021)

13.0b

Closing stock price (22-Jul-2021)

193.2

Cash (31-Mar-2021)

176.3m

EV

13.6b
Five9's current market capitalization is $13 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

257.7m328.0m434.9m

Revenue growth, %

29%27%33%

Cost of goods sold

104.0m134.5m180.3m

Gross profit

153.6m193.5m254.6m
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Revenue

74.5m77.4m83.8m95.1m99.8m112.1m137.9m

Cost of goods sold

30.9m31.2m34.5m40.0m42.5m46.6m59.8m

Gross profit

43.7m46.2m49.3m55.1m57.3m65.6m78.1m

Gross profit Margin, %

59%60%59%58%57%58%57%
show all
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Cash

58.1m68.9m81.9m78.0m220.4m

Accounts Receivable

13.9m19.0m24.8m37.7m48.7m

Prepaid Expenses

3.0m4.8m8.0m10.7m16.1m

Current Assets

75.0m92.8m334.0m381.3m689.1m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Cash

56.5m57.1m63.4m80.7m166.2m79.6m93.5m110.5m120.6m155.9m233.2m301.8m176.3m

Accounts Receivable

15.5m16.3m17.2m18.5m20.2m23.9m25.8m28.2m31.4m40.0m39.6m42.5m52.0m

Prepaid Expenses

5.1m7.1m4.8m7.2m8.4m8.0m9.7m12.0m11.1m13.4m17.5m15.9m19.7m

Current Assets

77.0m80.5m85.4m113.9m311.0m320.1m344.6m358.6m375.5m394.0m759.2m857.3m738.4m
show all
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(11.9m)(9.0m)(221.0k)(4.6m)(42.1m)

Depreciation and Amortization

8.4m8.3m10.3m14.4m25.1m

Accounts Payable

811.0k813.0k2.4m2.5m6.2m

Cash From Operating Activities

6.8m11.1m38.6m51.2m67.3m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Net Income

(5.3m)(9.3m)(8.3m)(607.0k)(2.6m)(4.0m)(1.9m)(3.8m)(5.4m)(7.4m)(23.5m)(34.9m)(12.3m)

Depreciation and Amortization

2.1m4.4m6.2m2.3m4.8m7.4m3.2m6.6m10.1m5.0m11.2m17.8m8.8m

Accounts Payable

(95.0k)1.2m1.4m1.2m1.5m307.0k552.0k159.0k100.0k(1.1m)2.6m2.7m351.0k

Cash From Operating Activities

159.0k243.0k8.2m8.0m13.7m23.2m11.2m18.0m35.7m10.4m25.2m48.0m13.8m
show all
USDFY, 2016

Debt/Equity

1.5 x

Debt/Assets

0.4 x

Financial Leverage

3.5 x
Show all financial metrics

Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2019.
FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019

Enterprise Customers

2 k2 k2 k2 k2 k

Retention Rate

96%98%100%100%100%99%98%100%98%98%99%101%103%107%107%107%105%

Interactions per Year

3 b3 b3 b

Patents (US)

910101010
Show all operating metrics

Five9 Acquisitions / Subsidiaries

Company NameDateDeal Size
Inference SolutionsOctober 29, 2020
Virtual ObserverFebruary 19, 2020
WhenduNovember 12, 2019
SoCoCareOctober 23, 2013
Five9 Acquisition LLC
Five9 Inc. Ireland Limited
Five9, Inc. UK Limited
Five9 India Private Limited
Five9 Philippines Inc.
Five9.ru
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Five9 Revenue Breakdown

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Five9 revenue breakdown by geographic segment: 7.9% from International and 92.1% from United States

Human Capital Metrics

Source: www.sec.gov
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Five9 Cybersecurity Score

Cybersecurity ratingPremium dataset

B

86/100

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Five9 Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

Learn more about our premium products
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Five9 Online and Social Media Presence

Five9's Trends

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Five9 Company Culture

  • Overall Culture

    A+

    84/100

  • CEO Rating

    A+

    88/100

  • Compensation

    A+

    92/100

Learn more on Comparably

Five9 News and Updates

July 22, 2021

Zoom Set To Acquire Intelligent Cloud Contact Center Pioneer Five9

#1-Ranked Industry Analyst Patrick Moorhead dives deeper as this week, popular video conferencing platform Zoom announced its intentions to acquire Five9, Inc., a pioneer in cloud contact centers, in an all-stock transaction valued at $14.7 billion.
July 21, 2021

Zoom 將收購 Five9

Zoom 與 Five9 智能雲端聯絡中心的結合將讓公司重新構思與客戶互動的方式 Zoom 與 Five9 智能雲端聯絡中心的結合將讓公司重新構思與客戶互動的方式
July 21, 2021

Zoom, Five9 인수

Zoom의 강력한 커뮤니케이션 플랫폼과 Five9의 지능형 클라우드 콘택트 센터 통합으로 기업이 고객과 만나는 방식의 변화를 도모 Zoom의 강력한 커뮤니케이션 플랫폼과 Five9의 지능형 클라우드 콘택트 센터 통합으로 기업이 고객과 만나는 방식의 변화를 도모
July 21, 2021

Zoom's has bought Five9 for $14.9bn but it will need work hard to find its niche post-pandemic

As the pressure for workers to return to the office continues to grow, Zoom is looking to a future where The post Zoom's has bought Five9 for $14.9bn but it will need work hard to find its niche post-pandemic appeared first on CityAM.
July 20, 2021

Extra Crunch roundup: Seed-stage basics, SaaS marketing live chat, Zoom’s Five9 buy

A famous poem advises us not to compare ourselves with others, "for always there will be greater and lesser persons than yourself." The same holds true for startup fundraising.
July 20, 2021

Zoom to acquire cloud-based call centre platform Five9 in $14.7B deal

Five9 will become an operating unit of Zoom following the close of the deal. Its CEO Rowan Trollope will serve as the President of Zoom.
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 Five9 Frequently Asked Questions

  • When was Five9 founded?

    Five9 was founded in 2001.

  • Who are Five9 key executives?

    Five9's key executives are Rowan Trollope, Dan Burkland and Mike Burkland.

  • How many employees does Five9 have?

    Five9 has 1,549 employees.

  • What is Five9 revenue?

    Latest Five9 annual revenue is $434.9 m.

  • What is Five9 revenue per employee?

    Latest Five9 revenue per employee is $280.8 k.

  • Who are Five9 competitors?

    Competitors of Five9 include NICE inContact, NICE and Synchronoss Technologies.

  • Where is Five9 headquarters?

    Five9 headquarters is located at 3001 Bishop Dr Ste. 350, San Ramon.

  • Where are Five9 offices?

    Five9 has offices in San Ramon, East Hartford, San Francisco, Melbourne and in 9 other locations.

  • How many offices does Five9 have?

    Five9 has 13 offices.