OverviewSuggest Edit

Five9 is a company providing cloud-based call center software for sales, marketing, and support. It offers a cloud platform that delivers a suite of applications, which enables contact center-related customer service, sales, and marketing functions. The platform acts as a hub for omnichannel engagement between clients and their customers allowing them to manage the end-to-end customer experience in a single unified architecture.

TypePublic
Founded2001
HQSan Ramon, CA, US
Websitefive9.com
Overall CultureA-

Latest Updates

Employees (est.) (Dec 2019)1,210(+24%)
Job Openings203
Revenue (FY, 2020)$434.9 M(+33%)
Share Price (May 2021)$170.1(-6%)
Cybersecurity ratingAMore

Key People/Management at Five9

Rowan Trollope

Rowan Trollope

Chief Executive Officer, Director
Dan Burkland

Dan Burkland

President
Barry Zwarenstein

Barry Zwarenstein

Chief Financial Officer
Jonathan Rosenberg

Jonathan Rosenberg

Chief Technology Officer
Kimberly Lytikainen

Kimberly Lytikainen

General Counsel and Chief Compliance Officer
Kimberly Alexy

Kimberly Alexy

Director
Show more

Five9 Office Locations

Five9 has offices in San Ramon, San Francisco, Haymarket, Toronto and in 7 other locations
San Ramon, CA, US (HQ)
4000 Executive Pkwy #400
San Francisco, CA, US
560 Mission Street, Suite 2170
Haymarket, AU
Level 45/680 George St
Toronto, CA
Exchange Tower, 1800-130 King St W
Mandaluyong, PH
Rockwell Business Center Sheridan
Nizhny Novgorod, RU
Nartova 6
Show all (11)

Five9 Financials and Metrics

Five9 Revenue

Embed Graph
View revenue for all periods
Five9's revenue was reported to be $434.91 m in FY, 2020
USD

Revenue (Q1, 2021)

137.9m

Gross profit (Q1, 2021)

78.1m

Gross profit margin (Q1, 2021), %

56.6%

Net income (Q1, 2021)

(12.3m)

EBIT (Q1, 2021)

(11.1m)

Market capitalization (7-May-2021)

11.4b

Closing stock price (7-May-2021)

170.1

Cash (31-Mar-2021)

176.3m

EV

12.0b
Five9's current market capitalization is $11.4 b.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

162.1m200.2m257.7m328.0m434.9m

Revenue growth, %

26%24%29%27%

Cost of goods sold

66.9m83.1m104.0m134.5m180.3m

Gross profit

95.2m117.1m153.6m193.5m254.6m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Revenue

47.0m47.7m50.1m58.9m61.1m65.3m74.5m77.4m83.8m95.1m99.8m112.1m137.9m

Cost of goods sold

20.0m20.3m20.5m24.7m24.8m26.2m30.9m31.2m34.5m40.0m42.5m46.6m59.8m

Gross profit

27.0m27.5m29.6m34.2m36.3m39.1m43.7m46.2m49.3m55.1m57.3m65.6m78.1m

Gross profit Margin, %

58%58%59%58%59%60%59%60%59%58%57%58%57%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Cash

58.1m68.9m81.9m78.0m220.4m

Accounts Receivable

13.9m19.0m24.8m37.7m48.7m

Prepaid Expenses

3.0m4.8m8.0m10.7m16.1m

Current Assets

75.0m92.8m334.0m381.3m689.1m
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(11.9m)(9.0m)(221.0k)(4.6m)(42.1m)

Depreciation and Amortization

8.4m8.3m10.3m14.4m25.1m

Accounts Payable

811.0k813.0k2.4m2.5m6.2m

Cash From Operating Activities

6.8m11.1m38.6m51.2m67.3m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Net Income

(5.3m)(9.3m)(8.3m)(607.0k)(2.6m)(4.0m)(1.9m)(3.8m)(5.4m)(7.4m)(23.5m)(34.9m)(12.3m)

Depreciation and Amortization

2.1m4.4m6.2m2.3m4.8m7.4m3.2m6.6m10.1m5.0m11.2m17.8m8.8m

Accounts Payable

(95.0k)1.2m1.4m1.2m1.5m307.0k552.0k159.0k100.0k(1.1m)2.6m2.7m351.0k

Cash From Operating Activities

159.0k243.0k8.2m8.0m13.7m23.2m11.2m18.0m35.7m10.4m25.2m48.0m13.8m
USDFY, 2016

Revenue/Employee

207.8k

Debt/Equity

1.5 x

Debt/Assets

0.4 x

Financial Leverage

3.5 x
Show all financial metrics

Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2019.
FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019

Enterprise Customers

2 k2 k2 k2 k2 k

Retention Rate

96%98%100%100%100%99%98%100%98%98%99%101%103%107%107%107%105%

Interactions per Year

3 b3 b3 b

Patents (US)

910101010
Show all operating metrics

Five9 Acquisitions / Subsidiaries

Company NameDateDeal Size
Virtual ObserverFebruary 19, 2020
SoCoCareOctober 23, 2013
Five9 Acquisition LLC
Five9 Inc. Ireland Limited
Five9, Inc. UK Limited
Five9 India Private Limited
Five9 Philippines Inc.
Five9.ru

Five9 Revenue Breakdown

Embed Graph

Five9 revenue breakdown by geographic segment: 8.1% from International and 91.9% from United States

Five9 Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

SecurityScorecard logo

Five9 Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Five9 Online and Social Media Presence

Embed Graph

Five9 Company Culture

  • Overall Culture

    A-

    84/100

  • CEO Rating

    A+

    88/100

  • Compensation

    A+

    92/100

Learn more on Comparably

Five9 News and Updates

Nuance Expands Access to Enterprise-Grade Biometrics with Five9 Contact Center as a Service Integration

BURLINGTON, Mass., May 6, 2021 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nuance® Gatekeeper, the company's fully scalable biometric security solution designed for the cloud, is now available on the Five9 App Marketplace, seamlessly integrating with Five9's...

Five9 shares jump on strong growth, higher forecast

Cloud contact center provider Five9 Inc. continues to roll, comfortably beating Wall Street expectations on revenue and earnings in its first fiscal quarter and raising guidance for year. Revenue rose 45% from the first quarter of 2020, to $137.9 million. Net income of $16.1 million, or 23 cents pe…

Capital Market Laboratories (CMLviz) Interviews Five9 (FIVN) CEO – Automation of call centers is a very large market

LOS ANGELES, March 22, 2021 (GLOBE NEWSWIRE) -- In an interview with Capital Market Laboratories (CMLviz), Chief Executive Officer of Five9 Rowan Trollope had a clear message:

Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy.read more

Five9 Announces Inaugural Partners Sales Summit Taking Global Partnerships to New Heights

The Five9 Partner Sales Summit and Kick Off will support the Company’s focus on partner success by helping align partners around a common goal, enable them on the Five9 differentiated value proposition, and ultimately help Five9 and its partners deliver business value for their joint customers.read …

Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software

Empirix chosen by CEHE to validate the efficacy of their migration to cloud-native contact center solution Five9
Show more

Five9 Frequently Asked Questions

  • When was Five9 founded?

    Five9 was founded in 2001.

  • Who are Five9 key executives?

    Five9's key executives are Rowan Trollope, Dan Burkland and Barry Zwarenstein.

  • How many employees does Five9 have?

    Five9 has 1,210 employees.

  • What is Five9 revenue?

    Latest Five9 annual revenue is $434.9 m.

  • What is Five9 revenue per employee?

    Latest Five9 revenue per employee is $359.4 k.

  • Who are Five9 competitors?

    Competitors of Five9 include NICE inContact, NICE and Synchronoss Technologies.

  • Where is Five9 headquarters?

    Five9 headquarters is located at 4000 Executive Pkwy #400, San Ramon.

  • Where are Five9 offices?

    Five9 has offices in San Ramon, San Francisco, Haymarket, Toronto and in 7 other locations.

  • How many offices does Five9 have?

    Five9 has 11 offices.