Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. The Company helps organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create customer experiences, increase agent productivity and deliver tangible business results.

TypePublic
HQSan Ramon, US
Founded2001
Size (employees)919 (est)+2%
Websitefive9.com
Five9 was founded in 2001 and is headquartered in San Ramon, US
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Key People/Management at Five9

Rowan Trollope

Rowan Trollope

CEO
Barry Zwarenstein

Barry Zwarenstein

CFO
Ryan Kam

Ryan Kam

Chief Marketing Officer
Scott Welch

Scott Welch

Executive Vice President, Cloud Operations
Dan Burkland

Dan Burkland

President
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Five9 Office Locations

Five9 has an office in San Ramon
San Ramon, US (HQ)
400 4000 Executive Pkwy
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Five9 Financials and Metrics

Five9 Revenue

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Five9's revenue was reported to be $200.23 m in FY, 2017 which is a 23.5% increase from the previous period.
USD

Revenue (Q3, 2018)

65.3m

Gross profit (Q3, 2018)

39.1m

Gross profit margin (Q3, 2018), %

59.9%

Net income (Q3, 2018)

(1.3m)

EBIT (Q3, 2018)

979.0k

Market capitalization (22-Jan-2019)

2.7b

Closing stock price (22-Jan-2019)

46.6

Cash (30-Sep-2018)

79.6m
Five9's current market capitalization is $2.7 b.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Revenue

103.1m128.9m162.1m200.2m

Revenue growth, %

25%26%24%

Cost of goods sold

54.7m59.5m66.9m83.1m

Gross profit

48.4m69.4m95.2m117.1m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Revenue

38.0m38.9m41.0m47.0m47.7m50.1m58.9m61.1m65.3m

Cost of goods sold

16.6m16.8m17.8m20.0m20.3m20.5m24.7m24.8m26.2m

Gross profit

21.4m22.1m23.2m27.0m27.5m29.6m34.2m36.3m39.1m

Gross profit Margin, %

56%57%57%58%58%59%58%59%60%
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Cash

58.3m58.5m58.1m68.9m

Accounts Receivable

8.3m10.6m13.9m19.0m

Prepaid Expenses

2.0m2.2m3.0m4.8m

Current Assets

88.6m71.2m75.0m92.8m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Cash

57.8m57.6m57.3m56.5m57.1m63.4m80.7m166.2m79.6m

Accounts Receivable

12.5m10.8m12.9m15.5m16.3m17.2m18.5m20.2m23.9m

Prepaid Expenses

3.9m3.4m4.1m5.1m7.1m4.8m7.2m

Current Assets

74.2m71.8m74.3m77.0m80.5m85.4m113.9m311.0m320.1m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(37.8m)(25.8m)(11.9m)(9.0m)

Depreciation and Amortization

6.5m7.4m8.4m8.3m

Accounts Payable

300.0k(1.6m)811.0k813.0k

Cash From Operating Activities

(24.3m)(12.9m)6.8m11.1m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Net Income

(4.9m)(8.4m)(12.3m)(5.3m)(9.3m)(8.3m)(607.0k)(2.6m)(4.0m)

Depreciation and Amortization

2.1m4.2m6.3m2.1m4.4m6.2m2.3m4.8m7.4m

Accounts Payable

825.0k357.0k1.0m(95.0k)1.2m1.4m1.2m1.5m307.0k

Cash From Operating Activities

52.0k2.3m4.0m159.0k243.0k8.2m8.0m13.7m23.2m
USDY, 2018

Financial Leverage

2.9 x
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Five9 Operating Metrics

Five9's Enterprise Customers was reported to be 2 k in FY, 2016.
FY, 2014FY, 2015FY, 2016

Enterprise Customers

2 k2 k2 k

Interactions per Year

3 b3 b3 b

Patents (Foreign)

4 4

Trademarks (US)

25 9 9
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Five9 Online and Social Media Presence

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Five9 News and Updates

Contact Center Outsourcing 2018 Global Market Key Players – Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis, Infinit-O – Analysis and Forecast to 2025

WiseGuyRerports.com Presents “Global Contact Center Outsourcing Market Size, Status and Forecast 2018-2025” New Document to its Studies Database Posted via Industry Today. Follow us on Twitter @IndustryToday

Global Cloud-Based Contact Center Infrastructure Product and Market Report 2018 Featuring 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio

DUBLIN, Dec 5, 2018 /PRNewswire/ -- The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 - 2019 edition of the Cloud-Based Contact Center Product and Market Report features 10 leading and ...

Call Center Outsourcing in UK Market 2018 Analysis By Key Players – Five9, InContact, Desk.com, Nextiva, RingCentral, ChaseData

WiseGuyReports.Com Publish a New Market Research Report On –“ Call Center Outsourcing in UK Market 2018 Global Analysis By Key Players – Five9, InContact, Desk.com, Nextiva, RingCentral, ChaseData”. Posted via Industry Today. Follow us on Twitter @IndustryToday

Call Center Outsourcings Market 2018 Global Analysis By Key Players – Five9, InContact, Desk.com, Nextiva, RingCentral, ChaseData

WiseGuyReports.Com Publish a New Market Research Report On –“ Call Center Outsourcings Market 2018 Global Analysis By Key Players – Five9, InContact, Desk.com, Nextiva, RingCentral, ChaseData”. Posted via Industry Today. Follow us on Twitter @IndustryToday

Cloud PBX Market 2018 Global Analysis By Key Players – Microsoft Corporation, RingCentral Inc, Vonage America Inc, ShoreTel, Five9 Inc, Nextiva Inc

WiseGuyReports.Com Publish a New Market Research Report On –“ Cloud PBX Market 2018 Global Analysis By Key Players – Microsoft Corporation, RingCentral Inc, Vonage America Inc, ShoreTel, Five9 Inc, Nextiva Inc”. Posted via Industry Today. Follow us on Twitter @IndustryToday

Contact Center Software - Worldwide Market Outlook to 2025 featuring Alcatel Lucent, Avaya, Cisco Systems, Five9, SAP, and many more

DUBLIN, Nov. 15, 2018 /PRNewswire/ -- The "Contact Center Software Market Size, Share & Trends Analysis Report By Service, By Deployment, By Solution (IVR, Customer Collaboration), By End Use, By Enterprise Size, And Segment Forecasts, 2018 - 2025" report has been added to...
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Five9 Company Life and Culture

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Five9 Frequently Asked Questions

  • When was Five9 founded?

    Five9 was founded in 2001.

  • Who are Five9 key executives?

    Five9's key executives are Rowan Trollope, Barry Zwarenstein and Ryan Kam.

  • How many employees does Five9 have?

    Five9 has 919 employees.

  • What is Five9 revenue?

    Latest Five9 annual revenue is $200.2 m.

  • What is Five9 revenue per employee?

    Latest Five9 revenue per employee is $217.9 k.

  • Who are Five9 competitors?

    Competitors of Five9 include HPC Solutions, Monet Software and B2X Care Solutions.

  • Where is Five9 headquarters?

    Five9 headquarters is located at 400 4000 Executive Pkwy, San Ramon.

  • Where are Five9 offices?

    Five9 has an office in San Ramon.

  • How many offices does Five9 have?

    Five9 has 1 office.