Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Company Growth (employees)
San Ramon, US
Size (employees)
780 (est)+13%
Five9 was founded in 2001 and is headquartered in San Ramon, US

Key People at Five9

Mike Burkland

Mike Burkland

President & CEO & Board of Directors
Jim Gomez

Jim Gomez

Vice President
Dan Burkland

Dan Burkland

SVP, Enterprise Sales & Business Development

Five9 Office Locations

Five9 has an office in San Ramon
San Ramon, US (HQ)
400 4000 Executive Pkwy

Five9 Metrics

Five9 Financial Metrics

Revenue (2016)

$44.2 m

Revenue growth (2015-16), %


Gross profit

$28.4 m

Gross profit margin (2016), %


Net income (2016)

($11.9 m)

Market capitalization (28-Apr-2017)

$974.2 m

Closing share price (28-Apr-2017)


Cash (31-Dec-2016)

$58.1 m
Five9's current market capitalization is $974.2 m.
Five9's revenue was reported to be $44.2 m in FY, 2016 which is a 66% decrease from the previous period.
FY, 2014FY, 2015FY, 2016


$103.1 m$128.9 m$44.2 m

Revenue growth, %


Cost of goods sold

$54.7 m$59.5 m$15.8 m

Gross profit

$48.4 m$69.4 m$28.4 m

Gross profit Margin, %


Sales and marketing expense

$37.4 m$42 m$14.5 m

R&D expense

$22.1 m$22.7 m$6.2 m

General and administrative expense

$24.4 m$25.8 m$6.5 m

Operating expense total

$84 m$90.5 m$27.2 m


($35.5 m)($21.2 m)$1.2 m

EBIT margin, %


Interest expense

($4.2 m)($4.7 m)($869 k)

Pre tax profit

($37.7 m)($25.8 m)$395 k

Income tax expense

$85 k$61 k($14 k)

Net Income

($37.8 m)($25.8 m)($11.9 m)
FY, 2014FY, 2015FY, 2016


$58.3 m$58.5 m$58.1 m

Accounts Receivable

$7.3 m

Current Assets

$88.6 m$71.2 m$75 m


$12.6 m$13.2 m$14.7 m


$11.8 m$11.8 m$11.8 m

Total Assets

$116.9 m$99.2 m$105.2 m

Accounts Payable

$14.3 m

Total Debt

$6.3 m$14.4 m$1.5 m

Current Liabilities

$32.4 m$48.5 m$34.1 m

Additional Paid-in Capital

$170.3 m$180.6 m$196.6 m

Retained Earnings

($128.6 m)($154.4 m)($166.3 m)

Total Equity

$26.3 m$30.3 m

Debt to Equity Ratio

0.5 x0 x

Debt to Assets Ratio

0.1 x0.1 x0 x

Financial Leverage

3.8 x3.5 x
FY, 2014FY, 2015FY, 2016

Net Income

($37.8 m)($25.8 m)($11.9 m)

Depreciation and Amortization

$6.5 m$7.4 m$8.4 m

Accounts Receivable

$419 k


$9.5 m

Accounts Payable

$1.3 m

Cash From Operating Activities

$40.5 m$195 k$6.8 m

Purchases of PP&E

($1 m)($1.1 m)($1.1 m)

Cash From Investing Activities

($21 m)$19.7 m($2.4 m)

Cash From Financing Activities

$85.9 m($6.6 m)($4.8 m)

Interest Paid

$3.9 m$4.3 m$4.2 m

Income Taxes Paid

$46 k$186 k$115 k

Five9 Market Value History

Five9 Median Salaries

Source: 33 public H-1B filings from Five9

Five9 Online Presence

Five9 Company Life

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