OverviewSuggest Edit

Genesys (also known as Genesys Telecommunications Laboratories) is a company developing omnichannel customer experience and contact center solutions. It offers Genesys Cloud, a SaaS contact center platform that delivers customer self-service, digital channels, voice services, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, analytics, and integration capabilities.
TypePrivate
Founded1990
HQDaly City, CA, US
Websitegenesys.com
Employee Ratings4.1

Latest Updates

Employees (est.) (Jan 2021)6,176
Revenue (Y, 2017)$1.4 B(+56%)
Cybersecurity ratingCMore

Key People/Management at Genesys

Anthony Bates

Anthony Bates

Chief Executive Officer
Lucy Norris

Lucy Norris

Chief Customer Success Officer
Jim Rene

Jim Rene

Chief Legal Officer
Peter Graf

Peter Graf

Chief Strategy Officer
Eva Majercsik

Eva Majercsik

Chief People Officer
Joyce Kim

Joyce Kim

Chief Marketing Officer
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Genesys Office Locations

Genesys has offices in Daly City, Burlington, Durham, Indianapolis and in 50 other locations
Daly City, CA, US (HQ)
2001 Junipero Serra Blvd
Burlington, MA, US
77 S Bedford St 5th Floor
Durham, NC, US
4307 Emperor Blvd #300Durham
Indianapolis, IN, US
5501 W 79th St
Indianapolis, IN, US
7601 Interactive Way
Indianapolis, IN, US
7635 Interactive Way
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Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Genesys total Funding

$900 m

Genesys latest funding size

$900 m

Time since last funding

5 years ago

Genesys investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
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Genesys Revenue

Genesys's revenue was reported to be $1.40 b in Y, 2017
USDY, 2014Y, 2015EY, 2017

Revenue

850.0m900.0m1.4b

Revenue growth, %

6%
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Genesys Operating Metrics

Genesys's Customers was reported to be 11 k in Aug, 2019. Genesys's New Customers was reported to be 500 in Y, 2017.
Feb, 2015Aug, 2016Y, 2017Feb, 2018Jun, 2018Feb, 2019Aug, 2019

Customers

4.50 k4.70 k10 k11 k11 k11 k

New Customers

500

Countries

80 120 100 100 100

Interactions per Year

25 b25 b25 b25 b
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Genesys Acquisitions / Subsidiaries

Company NameDateDeal Size
AltocloudFebruary 27, 2018
Silver Lining SolutionsFebruary 27, 2017
Interactive IntelligenceDecember 01, 2016$1.40 b
SpeechStormDecember 20, 2015
CanaPlus Consulting Pte LtdSeptember 03, 2014
Solariat, Inc.March 18, 2014
OVM SolutionsJanuary 20, 2014
VentriloquistJanuary 20, 2014
Voran TechnologiaDecember 02, 2013
Echopass CorporationOctober 08, 2013
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Genesys Cybersecurity Score

Cybersecurity ratingPremium dataset

C

76/100

SecurityScorecard logo

Genesys Online and Social Media Presence

Embed Graph

Genesys News and Updates

Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab

DUBLIN, Sept. 24, 2020 /PRNewswire/ -- The "Europe Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Europe...

Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic

SAN FRANCISCO, April 2, 2020 /PRNewswire/ -- As the world adapts to the COVID-19 pandemic, organizations of all sizes are struggling to manage increased demand while working to keep employees safe. To help navigate these challenges, Genesys®, the global leader in cloud customer experience...

Montreal’s nGUVU acquired by customer experience software company Genesys

nGUVU, a Montreal-based tech startup that offers an employee engagement platform for contact centers, has been acquired by Genesys, a United States-based software company...

Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver Personalized Customer Experiences and Improve Productivity

With an extensive portfolio guiding the cloud migration process, Genesys enables contact centers to achieve greater productivity and customer engagement SÃO PAULO, Feb. 26, 2020 /PRNewswire/ -- Based on its recent analysis of the Latin American & Caribbean contact center solutions market,...

Learn How to Make Customer Experience Personal from Genesys CEO Tony Bates and Customer Experience Expert Jeanne Bliss

SAN FRANCISCO, Sept. 27, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a free, on-demand webinar available now to explore how the cloud, artificial intelligence (AI) and automation can help...

Former Seagate And MACOM Exec Pranab Sinha Named CIO Of Genesys

Pranab Sinha has been named CIO of Genesys, a global leader in omnichannel customer experience and contact center solutions delivered in the cloud and on-premises. Prior to this role, he was the CIO of MACOM Technology Solutions Holdings, Inc.
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Genesys Frequently Asked Questions

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Who are Genesys key executives?

    Genesys's key executives are Anthony Bates, Lucy Norris and Jim Rene.

  • How many employees does Genesys have?

    Genesys has 6,176 employees.

  • What is Genesys revenue?

    Latest Genesys annual revenue is $1.4 b.

  • What is Genesys revenue per employee?

    Latest Genesys revenue per employee is $226.7 k.

  • Who are Genesys competitors?

    Competitors of Genesys include Aspect Software, IMImobile and Avaya.

  • Where is Genesys headquarters?

    Genesys headquarters is located at 2001 Junipero Serra Blvd, Daly City.

  • Where are Genesys offices?

    Genesys has offices in Daly City, Burlington, Durham, Indianapolis and in 50 other locations.

  • How many offices does Genesys have?

    Genesys has 57 offices.