Genesys, (also known as Genesys Telecommunications Laboratories), is a company that sells customer experience and call center technology to mid-sized and large businesses. The Company's customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels, and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is also known for its Workforce Optimization suite, an integrated workforce management system.

Type
Private
HQ
Daly City, US
Founded
1990
Size (employees)
5,673 (est)
Genesys was founded in 1990 and is headquartered in Daly City, US
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Key People/Management at Genesys

Paul Segre

Paul Segre

CEO
Tom Eggemeier

Tom Eggemeier

President
Larry Katz

Larry Katz

CFO
Peter Graf

Peter Graf

Chief Product Officer
Slava Zhakov

Slava Zhakov

Chief Technology Officer
Tracy Cote

Tracy Cote

Chief People Officer
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Genesys Office Locations

Genesys has offices in Seoul, Shinjuku, Hong Kong, Chaoyang Qu and in 48 other locations
Daly City, US (HQ)
2001 Junipero Serra Blvd.
Burlington, US
77 S Bedford St
Chantilly, US
14399 Penrose Pl
Denver, US
720 5445 DTC Pkwy
Detroit, US
50 McDougall St
Durham, US
300 4307 Emperor Blvd
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Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Total Funding

$900 m

Latest funding size

$900 m

Time since last funding

2 years ago

Investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
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Genesys Financials

Genesys's revenue was reported to be $900 m in Y, 2015 which is a 5.9% increase from the previous period.
USD

Revenue (Y, 2015)

900 m

Revenue growth (Y, 2014 - Y, 2015), %

5.9%
USDY, 2014Y, 2015E

Revenue

850 m900 m

Revenue growth, %

6%
USDY, 2015

Revenue/Employee

334.3 k
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Genesys Operating Metrics

Genesys's Customers was reported to be 10 k in Feb, 2018.
Feb, 2015Feb, 2018

Customers

4.50 k10 k

Countries

80 100

Daily Customer Interactions

100 m

Interactions per Year

25 b
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Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Silver Lining Solutions (29)February 27, 2017
Interactive Intelligence December 01, 2016$1.40 b
SpeechStorm December 20, 2015
OVM Solutions January 20, 2014
Ventriloquist January 20, 2014
Voran Technologia December 02, 2013
Echopass Corporation October 08, 2013
SoundBite Communications May 20, 2013$100 m
Angel.com February 26, 2013$110 m
UTOPY January 29, 2013
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Genesys Online and Social Media Presence

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Genesys News and Updates

InGenius Wins the Genesys AppFoundry Emerging Partner of the Year Award

OTTAWA, Ontario, June 21, 2018 /PRNewswire/ -- InGenius®, a computer telephony integration innovator, was awarded the AppFoundry Emerging Partner of the Year Award by Genesys®, the global leader in omnichannel customer experience and contact center solutions. The award celebrates a top...

Global Speech Analytics Market Size 2018: Benefits, Solutions, Technology Growth, Trends, Key Vendors and Forecast to 2023

The study of “Global Speech Analytics Market” provides the market size information, in-depth analysis along with competitive insights and segmentation by Deployment (On-premise, On-demand), End-user Industry, Size of Organization and Region. Posted via Industry Today. Follow us on Twitter @IndustryT…

HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution

ATLANTA, June 13, 2018 /PRNewswire/ -- HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Organizations using the Genesys PureEngage™,...

How to Use Artificial Intelligence to Improve Citizen Experiences

At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots. While agencies are at varying levels of adoption, they lea…

Contact Center Software Market Promising Growth Opportunities over 2017 to 2025

Persistence Market Research has announced the addition of the “Contact Center Software Market: Global Industry Analysis and Opportunity Assessment, 2017-2025"report to their offering Posted via Industry Today. Follow us on Twitter @IndustryToday

Can AI and Chatbots Really Revolutionize the Citizen Experience?

With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens. The post Can AI and Chatbots Really Revolut…
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