Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses. The Company's customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels, and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is also known for its Workforce Optimization suite, an integrated workforce management system.

Company Growth (employees)
Type
Private
HQ
Daly City, US
Founded
1990
Size (employees)
5,578 (est)
Genesys was founded in 1990 and is headquartered in Daly City, US

Key People/Management at Genesys

Paul Segre

Paul Segre

Chief Executive Officer
Larry Katz

Larry Katz

Chief Financial Officer
Tom Eggemeier

Tom Eggemeier

President
Slava Zhakov

Slava Zhakov

Chief Technology Officer
Merijn Booij

Merijn Booij

Chief Marketing Officer
Peter Graf

Peter Graf

Chief Product Officer
Olivier Jouve

Olivier Jouve

Executive Vice President
Scott Cravotta

Scott Cravotta

Senior Vice President, Professional Services - PureEngage
Friedbert Schuh

Friedbert Schuh

Senior Vice President, Europe, Middle East, Africa
Richard Brown

Richard Brown

Senior Vice President, North America
Jim René

Jim René

Chief Legal Officer
Tracy Coté

Tracy Coté

Chief People Officer
Jeff Haslem

Jeff Haslem

Chief Information Officer
David Sudbey

David Sudbey

Chief Customer Officer
Steve Rust

Steve Rust

Senior Vice President Corporate Development
Mark Turner

Mark Turner

Executive Vice President of Global Sales & Field Operations
Keith Budge

Keith Budge

Senior Vice President, Asia Pacific
Lucy Norris

Lucy Norris

Executive Vice President, Leader of Customer Success

Genesys Office Locations

Genesys has offices in Daly City, Denver, Jacksonville, Indianapolis and in 48 other locations
Daly City, US (HQ)
2001 Junipero Serra Blvd.
Indianapolis, US
400 7635 Interactive Way
Montréal, CA
999 Boulevard de Maisonneuve O
Issy-les-Moulineaux, FR
65 Rue Camille Desmoulins
München, DE
20 Joseph-Wild-Straße
Ciudad de México, MX
235 Monte Líbano
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Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Total Funding

$900 m

Latest funding size

$900 m

Time since last funding

over 1 year

Investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m

Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Interactive IntelligenceDecember 01, 2016$1.4 b

Genesys's Web-traffic and Trends

Genesys Online and Social Media Presence

Genesys News and Updates

Making a Business Case for Customer Experience in Government

Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change. The post Making a Business Case for Custom…

How Government Can Overcome CX Challenges

Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change. The post How Government Can Overcome CX Ch…

4 Ways to Make the Case for Customer Experience

If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users? The post 4 Ways to Make the Case for Customer Experience appeared first on GovLoop.

Cancer Gene Therapy Market Predicted to Witness Highest Revenues from North America

Some of the key driving forces for cancer gene therapy market in emerging countries are increasing R&D investment, large pool of patients and rising government funding. Posted via Industry Today. Follow us on Twitter @IndustryToday

Connecting Customer Experience to Employee Engagement

This blog is an excerpt from GovLoop's recent research brief "Connecting Customer Experience to Employee Engagement." The post Connecting Customer Experience to Employee Engagement appeared first on GovLoop.

Leveraging Cloud Technology to Provide a Better Customer Experience

This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.” The post Leveraging Cloud Technology to Provide a Better Customer Experience appeared first on GovLoop.
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Genesys Company Life and Culture

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