Genesys, (also known as Genesys Telecommunications Laboratories), is a company that sells customer experience and call center technology to mid-sized and large businesses. The Company's customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels, and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is also known for its Workforce Optimization suite, an integrated workforce management system.

TypePrivate
HQDaly City, US
Founded1990
Size (employees)5,741 (est)
Websitegenesys.com
Genesys was founded in 1990 and is headquartered in Daly City, US
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Key People/Management at Genesys

Paul Segre

Paul Segre

CEO
Tom Eggemeier

Tom Eggemeier

President
Larry Katz

Larry Katz

CFO
Peter Graf

Peter Graf

Chief Product Officer
Slava Zhakov

Slava Zhakov

Chief Technology Officer
Tracy Cote

Tracy Cote

Chief People Officer
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Genesys Office Locations

Genesys has offices in Seoul, Shinjuku, Hong Kong, Chaoyang Qu and in 48 other locations
Daly City, US (HQ)
2001 Junipero Serra Blvd.
Burlington, US
77 S Bedford St
Chantilly, US
14399 Penrose Pl
Denver, US
720 5445 DTC Pkwy
Detroit, US
50 McDougall St
Durham, US
300 4307 Emperor Blvd
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Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Genesys total Funding

$900 m

Genesys latest funding size

$900 m

Time since last funding

2 years ago

Genesys investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
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Genesys Revenue

Genesys's revenue was reported to be $1.40 b in Y, 2017
USD

Revenue (Y, 2017)

1.4 b
USDY, 2014Y, 2015EY, 2017

Revenue

850 m900 m1.4 b

Revenue growth, %

6%
USDY, 2017

Revenue/Employee

355.2 k
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Genesys Operating Metrics

Genesys's Customers was reported to be 11 k in Jun, 2018. Genesys's New Customers was reported to be 500 in Y, 2017.
Feb, 2015Aug, 2016Y, 2017Feb, 2018Jun, 2018

Customers

4.50 k4.70 k10 k11 k

New Customers

500

Countries

80 120 100

Interactions per Year

25 b25 b
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Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Silver Lining Solutions (29)February 27, 2017
Interactive Intelligence December 01, 2016$1.40 b
SpeechStorm December 20, 2015
CanaPlus Consulting Pte Ltd September 03, 2014
Solariat, Inc. March 18, 2014
OVM Solutions January 20, 2014
Ventriloquist January 20, 2014
Voran Technologia December 02, 2013
Echopass Corporation October 08, 2013
SoundBite Communications May 20, 2013$100 m
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Genesys Online and Social Media Presence

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Genesys News and Updates

Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

SAN FRANCISCO, Sept. 18, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is ranked within the top five vendors by revenue in the recent Gartner1 report: "Market Share Analysis: Customer Experience and...

Contact Centers Speech Market 2018: Global Analysis by Key Players – Cisco Systems, Verint Systems, Genesys, Oracle, SAP SE

Wiseguyreports.Com Publish New Market Research Report On -“Contact Centers Speech Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2025” Posted via Industry Today. Follow us on Twitter @IndustryToday

Genesys Spine releases AIS-C Stand-Alone System

AUSTIN, Texas, Sept. 10, 2018 /PRNewswire/ -- Genesys Spine is pleased to announce the FDA clearance of our latest product line, the AIS-C Stand-Alone System. The AIS-C Stand-Alone system is a first of its kind, non-screw based, zero-profile, direct-anterior stand-alone interbody system...

Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday
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Genesys Company Life and Culture

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