Genesys, (also known as Genesys Telecommunications Laboratories), is a company that sells customer experience and call center technology to mid-sized and large businesses. The Company's customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels, and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is also known for its Workforce Optimization suite, an integrated workforce management system.

Employee Rating

3.9More
TypePrivate
HQDaly City, US
Founded1990
Size (employees)5,756 (est)
Websitegenesys.com
Genesys was founded in 1990 and is headquartered in Daly City, US
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Key People/Management at Genesys

Paul Segre

Paul Segre

CEO
Tom Eggemeier

Tom Eggemeier

President
Larry Katz

Larry Katz

CFO
Peter Graf

Peter Graf

Chief Product Officer
Slava Zhakov

Slava Zhakov

Chief Technology Officer
Tracy Cote

Tracy Cote

Chief People Officer
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Genesys Office Locations

Genesys has offices in Daly City, Shinjuku, , Hong Kong and in 49 other locations
Daly City, (HQ)
2001 Junipero Serra Blvd.
Burlington,
77 S Bedford St
Chantilly,
14399 Penrose Pl
Denver,
720 5445 DTC Pkwy
Detroit,
50 McDougall St
Durham,
300 4307 Emperor Blvd
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Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Genesys total Funding

$900 m

Genesys latest funding size

$900 m

Time since last funding

2 years ago

Genesys investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
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Genesys Revenue

Genesys's revenue was reported to be $1.40 b in Y, 2017
USDY, 2014Y, 2015EY, 2017

Revenue

850.0m900.0m1.4b

Revenue growth, %

6%
USDY, 2017

Revenue/Employee

355.2k
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Genesys Operating Metrics

Genesys's Customers was reported to be 11 k in Jun, 2018. Genesys's New Customers was reported to be 500 in Y, 2017.
Feb, 2015Aug, 2016Y, 2017Feb, 2018Jun, 2018

Customers

4.50 k4.70 k10 k11 k

New Customers

500

Countries

80 120 100

Interactions per Year

25 b25 b
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Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Silver Lining SolutionsFebruary 27, 2017
Interactive IntelligenceDecember 01, 2016$1.40 b
SpeechStormDecember 20, 2015
CanaPlus Consulting Pte LtdSeptember 03, 2014
Solariat, Inc.March 18, 2014
OVM SolutionsJanuary 20, 2014
VentriloquistJanuary 20, 2014
Voran TechnologiaDecember 02, 2013
Echopass CorporationOctober 08, 2013
SoundBite CommunicationsMay 20, 2013$100 m
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Genesys Online and Social Media Presence

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Genesys News and Updates

Global Cloud-Based Contact Center Infrastructure Product and Market Report 2018 Featuring 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio

DUBLIN, Dec 5, 2018 /PRNewswire/ -- The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 - 2019 edition of the Cloud-Based Contact Center Product and Market Report features 10 leading and ...

New Research Report on Global Workforce Management Software Market 2018-2025: Top Key Players (Aspect, Workforce Software, Clicksoftware, Calabrio, ATOSS, Genesys among others), Market Size, Growth Overview, Worldwide Segmentation, Mega Trends

The research report of Global Workforce Management Software Market examines the current and futuristic development estimate of the market. This report offers a complete detail about the market which is extremely thrusting in the present market situation. Posted via Industry Today. Follow us on Twit…

Global Personalized Gene Therapy Treatments for Cancer Market 2018 Analysis By Companies like Amgen, Inc., SynerGene Therapeutics, Inc., Cold Genesys, Inc., Takara Bio, Inc., OncoSec Medical, Inc., Sevion Therapeutics, Inc., Burzynski Clinic

Summary This report includes market status and forecast of global and major regions, with introduction of vendors, regions, product types and end industries; and this report counts product types and end industries in global and major regions. Posted via Industry Today. Follow us on Twitter @Industry…

Customer Engagement Software Global Market 2018-2025: Salesforce.com, Oracle, SAP, IBM, Avaya, Genesys

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Software Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2025” Posted via Industry Today. Follow us on Twitter @IndustryToday
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Genesys Company Life and Culture

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Genesys Frequently Asked Questions

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Who are Genesys key executives?

    Genesys's key executives are Paul Segre, Tom Eggemeier and Larry Katz.

  • How many employees does Genesys have?

    Genesys has 5,756 employees.

  • What is Genesys revenue?

    Latest Genesys annual revenue is $1.4 b.

  • What is Genesys revenue per employee?

    Latest Genesys revenue per employee is $243.2 k.

  • Who are Genesys competitors?

    Competitors of Genesys include Nuance, Serenova and Aspect Software.

  • Where is Genesys headquarters?

    Genesys headquarters is located at 2001 Junipero Serra Blvd., Daly City.

  • Where are Genesys offices?

    Genesys has offices in Daly City, Shinjuku, , Hong Kong and in 49 other locations.

  • How many offices does Genesys have?

    Genesys has 57 offices.