Genesys was founded in 1990 and is headquartered in Daly City, US
Report incorrect company information
Key People/Management at Genesys
Paul Segre
CEO
Tom Eggemeier
President
Larry Katz
CFO
Peter Graf
Chief Product Officer
Slava Zhakov
Chief Technology Officer
Tracy Cote
Chief People Officer
Report incorrect company information
Genesys Office Locations
Genesys has offices in Seoul, Shinjuku, Hong Kong, Chaoyang Qu and in 48 other locations
Daly City, US (HQ)
2001 Junipero Serra Blvd.
Burlington, US
77 S Bedford St
Chantilly, US
14399 Penrose Pl
Denver, US
720 5445 DTC Pkwy
Detroit, US
50 McDougall St
Durham, US
300 4307 Emperor Blvd
Report incorrect company information
Genesys Financials and Metrics
Summary Metrics
Founding Date | 1990 |
Total Funding | $900 m |
Latest funding size | $900 m |
Time since last funding | 2 years ago |
Investors | Hellman & Friedman, TCV |
Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
Genesys Financials
Genesys's revenue was reported to be $900 m in Y, 2015 which is a 5.9% increase from the previous period.
| USD | |
|---|---|
Revenue (Y, 2015) | 900 m |
Revenue growth (Y, 2014 - Y, 2015), % | 5.9% |
| USD | Y, 2015 |
|---|---|
Revenue/Employee | 334.3 k |
Genesys Acquisitions / Subsidiaries
| Acquired Company | Date | Deal Size |
|---|---|---|
| Silver Lining Solutions (29) | February 27, 2017 | |
| Interactive Intelligence | December 01, 2016 | $1.40 b |
| SpeechStorm | December 20, 2015 | |
| OVM Solutions | January 20, 2014 | |
| Ventriloquist | January 20, 2014 | |
| Voran Technologia | December 02, 2013 | |
| Echopass Corporation | October 08, 2013 | |
| SoundBite Communications | May 20, 2013 | $100 m |
| Angel.com | February 26, 2013 | $110 m |
| UTOPY | January 29, 2013 |
Report incorrect company information
Genesys Online and Social Media Presence
Report incorrect company information
Genesys News and Updates
June 21, 2018
InGenius Wins the Genesys AppFoundry Emerging Partner of the Year Award
OTTAWA, Ontario, June 21, 2018 /PRNewswire/ -- InGenius®, a computer telephony integration innovator, was awarded the AppFoundry Emerging Partner of the Year Award by Genesys®, the global leader in omnichannel customer experience and contact center solutions. The award celebrates a top...
June 13, 2018
Global Speech Analytics Market Size 2018: Benefits, Solutions, Technology Growth, Trends, Key Vendors and Forecast to 2023
The study of “Global Speech Analytics Market” provides the market size information, in-depth analysis along with competitive insights and segmentation by Deployment (On-premise, On-demand), End-user Industry, Size of Organization and Region. Posted via Industry Today. Follow us on Twitter @IndustryT…
June 13, 2018
HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution
ATLANTA, June 13, 2018 /PRNewswire/ -- HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Organizations using the Genesys PureEngage™,...
April 11, 2018
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots. While agencies are at varying levels of adoption, they lea…
April 10, 2018
Contact Center Software Market Promising Growth Opportunities over 2017 to 2025
Persistence Market Research has announced the addition of the “Contact Center Software Market: Global Industry Analysis and Opportunity Assessment, 2017-2025"report to their offering Posted via Industry Today. Follow us on Twitter @IndustryToday
March 16, 2018
Can AI and Chatbots Really Revolutionize the Citizen Experience?
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
The post Can AI and Chatbots Really Revolut…
Report incorrect company information