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Genesys

Genesys

Revenue

$1.4 B

Y, 2017

Total Funding

$900 M

Genesys Summary

Company summary

Overview
Genesys Cloud Services is a company developing omnichannel customer experience and contact center solutions. It offers Genesys Cloud, a software as a service (SaaS) contact center platform that delivers customer self-service, digital channels, voice services, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, analytics, and integration capabilities. The company caters to finance, technology, telecommunications, retail, manufacturing, and other industries.
Type
Private
Founded
1990
HQ
Daly City, CA, US | view all locations
Website
https://www.genesys.com/
Cybersecurity rating
Sectors

Key people

  • Anthony Bates

    Anthony Bates, Chairman & Chief Executive Officer

  • Slava Zhakov

    Slava Zhakov, Chief Technology Officer

  • Jim Rene
  • Peter Graf

    Peter Graf, Chief Strategy Officer

Operating MetricsView all

Customers

11K

Aug, 2019

Countries

100

Dec, 2021

Daily Customer Interactions

100M

Feb, 2015

LocationsView all

51 locations detected

  • Daly City, CA HQ

    United States

    2001 Junipero Serra Blvd

  • Cottonwood Heights, UT

    United States

    6975 Union Park Ave #600

  • Durham, NC

    United States

    4307 Emperor Blvd #300

  • Indianapolis, IN

    United States

    7601 Interactive Way

  • Indianapolis, IN

    United States

    7635 Interactive Way

  • Buenos Aires, CABA

    Argentina

    El Salvador 5218

and 45 others

Genesys Financials

Summary financials

Revenue (Y, 2017)
$1.4B

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