OverviewSuggest Edit
Genesys (also known as Genesys Telecommunications Laboratories) is a company developing omnichannel customer experience and contact center solutions. It offers Genesys Cloud, a SaaS contact center platform that delivers customer self-service, digital channels, voice services, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, analytics, and integration capabilities.
| Type | Private | |
| Founded | 1990 | |
| HQ | Daly City, CA, US | Map |
| Website | genesys.com | |
| Employee Ratings | More |
Recent NewsAll News
- Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab
- Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic
- Montreal’s nGUVU acquired by customer experience software company Genesys
- Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver Personalized Customer Experiences and Improve Productivity
Key People/Management at Genesys
Anthony Bates
Chief Executive Officer
Lucy Norris
Chief Customer Success Officer
Jim Rene
Chief Legal Officer
Peter Graf
Chief Strategy Officer
Eva Majercsik
Chief People Officer
Joyce Kim
Chief Marketing Officer
Genesys Office Locations
Genesys has offices in Daly City, Burlington, Durham, Indianapolis and in 50 other locations
Daly City, CA, US (HQ)
2001 Junipero Serra Blvd
Burlington, MA, US
77 S Bedford St 5th Floor
Durham, NC, US
4307 Emperor Blvd #300Durham
Indianapolis, IN, US
5501 W 79th St
Indianapolis, IN, US
7601 Interactive Way
Indianapolis, IN, US
7635 Interactive Way
Genesys Financials and Metrics
Summary Metrics
Founding Date | 1990 |
Genesys total Funding | $900 m |
Genesys latest funding size | $900 m |
Time since last funding | 5 years ago |
Genesys investors | Permira, Hellman & Friedman, TCV |
Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
Genesys Revenue
Genesys's revenue was reported to be $1.40 b in Y, 2017
| USD | |
|---|---|
Revenue (Y, 2017) | 1.4b |
Genesys Operating Metrics
Genesys's Customers was reported to be 11 k in Aug, 2019. Genesys's New Customers was reported to be 500 in Y, 2017.
Genesys Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Altocloud | February 27, 2018 | |
| Silver Lining Solutions | February 27, 2017 | |
| Interactive Intelligence | December 01, 2016 | $1.40 b |
| SpeechStorm | December 20, 2015 | |
| CanaPlus Consulting Pte Ltd | September 03, 2014 | |
| Solariat, Inc. | March 18, 2014 | |
| OVM Solutions | January 20, 2014 | |
| Ventriloquist | January 20, 2014 | |
| Voran Technologia | December 02, 2013 | |
| Echopass Corporation | October 08, 2013 |
Genesys Cybersecurity Score
Genesys Online and Social Media Presence
34.29k Twitter followers
Genesys has 34.29k Twitter Followers. The number of followers has decreased 0.8% month over month and increased 8.1% quarter over quarter
Genesys's Trends
Twitter Engagement Stats for @genesys
27.2k
Tweets
1.3k
Following
34.3k
Followers
64
Tweets last 30 days
3
Avg. likes per Tweet
87.5%
Tweets with engagement
Genesys News and Updates
September 24, 2020
Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab
DUBLIN, Sept. 24, 2020 /PRNewswire/ -- The "Europe Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Europe...
April 02, 2020
Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic
SAN FRANCISCO, April 2, 2020 /PRNewswire/ -- As the world adapts to the COVID-19 pandemic, organizations of all sizes are struggling to manage increased demand while working to keep employees safe. To help navigate these challenges, Genesys®, the global leader in cloud customer experience...
March 04, 2020
Montreal’s nGUVU acquired by customer experience software company Genesys
nGUVU, a Montreal-based tech startup that offers an employee engagement platform for contact centers, has been acquired by Genesys, a United States-based software company...
February 26, 2020
Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver Personalized Customer Experiences and Improve Productivity
With an extensive portfolio guiding the cloud migration process, Genesys enables contact centers to achieve greater productivity and customer engagement SÃO PAULO, Feb. 26, 2020 /PRNewswire/ -- Based on its recent analysis of the Latin American & Caribbean contact center solutions market,...
September 27, 2019
Learn How to Make Customer Experience Personal from Genesys CEO Tony Bates and Customer Experience Expert Jeanne Bliss
SAN FRANCISCO, Sept. 27, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a free, on-demand webinar available now to explore how the cloud, artificial intelligence (AI) and automation can help...
August 26, 2019
Former Seagate And MACOM Exec Pranab Sinha Named CIO Of Genesys
Pranab Sinha has been named CIO of Genesys, a global leader in omnichannel customer experience and contact center solutions delivered in the cloud and on-premises. Prior to this role, he was the CIO of MACOM Technology Solutions Holdings, Inc.
Genesys Frequently Asked Questions
When was Genesys founded?
Genesys was founded in 1990.
Who are Genesys key executives?
Genesys's key executives are Anthony Bates, Lucy Norris and Jim Rene.
How many employees does Genesys have?
Genesys has 6,176 employees.
What is Genesys revenue?
Latest Genesys annual revenue is $1.4 b.
What is Genesys revenue per employee?
Latest Genesys revenue per employee is $226.7 k.
Who are Genesys competitors?
Competitors of Genesys include Aspect Software, IMImobile and Avaya.
Where is Genesys headquarters?
Genesys headquarters is located at 2001 Junipero Serra Blvd, Daly City.
Where are Genesys offices?
Genesys has offices in Daly City, Burlington, Durham, Indianapolis and in 50 other locations.
How many offices does Genesys have?
Genesys has 57 offices.
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