Genesys is the global omnichannel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations. In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint. Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.
Company Growth (employees)
Daly City, US
Size (employees)
3,551 (est)-1%
Genesys was founded in 1990 and is headquartered in Daly City, US

Genesys Office Locations

Genesys has an office in Daly City
Daly City, US (HQ)
2001 Junipero Serra Blvd.

Genesys Data and Metrics

Summary Metrics

Founding Date


Total Funding

$900 m

Latest funding size

$900 m

Time since last funding

about 1 year


Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m

Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Interactive IntelligenceDecember 01, 2016$1.4 b

Genesys Online and Social Media Presence

Genesys News and Updates

Genesys Company Life and Culture

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