Genesys is the global omnichannel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations. In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint. Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.
Company Growth (employees)
Type
Private
HQ
Daly City, US
Founded
1990
Size (employees)
3,861 (est)+9%
Genesys was founded in 1990 and is headquartered in Daly City, US

Genesys Office Locations

Genesys has an office in Daly City
Daly City, US (HQ)
2001 Junipero Serra Blvd.

Genesys Data and Metrics

Summary Metrics

Founding Date

1990

Total Funding

$900 m

Latest funding size

$900 m

Time since last funding

about 1 year

Investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m

Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Interactive IntelligenceDecember 01, 2016$1.4 b

Traffic Overview of Genesys

Genesys Online and Social Media Presence

Genesys News and Updates

Genesys buys Interactive Intelligence for $1.4B: Is it just consolidation?

GUEST: Yesterday, contact center company Genesys agreed to buy Interactive Intelligence for about $1.4 billion as it looks to build scale in the face of fierce competition in the contact center and workforce optimization (WFO) markets. The $60.50 per share offer is at a 36 percent premium to Interac…

Exclusive: Genesys in bid to buy Avaya's call center business - sources

(Reuters) - Genesys Telecommunications Laboratories Inc, a U.S. provider of call center software, is in talks to acquire the contact center business that its peer Avaya Inc [AVXX.UL] is hoping to sell for more than $4 billion, according to people familiar with the matter.

Contact Center Tech Specialist Genesys Adds Minority Investor

Minority investor Hellman & Friedman gives Genesys more access to capital for acquisitions.

Genesys Company Life and Culture

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