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Genesys

Total Funding

$900 M

Revenue

$2 B

Y, 2023

Genesys Summary

Company Summary

Overview
Genesys Cloud Services is a company developing omnichannel customer experience and contact center solutions. It offers Genesys Cloud CX, a SaaS contact center platform that delivers customer self-service, digital channels, voice services, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, analytics, and integration capabilities, Pointillist, a customer journey management software allowing users to transform data from customer interactions into journey data pipelines that support analysis, modeling, and orchestration, as well as Exceed.ai, an AI virtual assistant, which enables to automate conversations, schedule meetings, and grow revenue. The company caters to the banking, government, retail, healthcare, and insurance industries.
Type
Private
Status
Active
Founded
1990
HQ
Menlo Park, CA, US | view all locations
Website
https://www.genesys.com/
Cybersecurity rating
Sectors

Key People

  • Anthony Bates
  • Jim Rene
  • Peter Graf

    Peter Graf, Chief Strategy and Operations Officer

  • Brian Swartz

    Brian Swartz, Chief Financial Officer

Operating MetricsView all

Countries

100

Jun, 2023

Customers

11K

Aug, 2019

Interactions per Year

25B

Aug, 2019

LocationsView all

56 locations detected

  • Menlo Park, CA HQ

    United States

    1302 El Camino Real #300

  • Boston, MA

    United States

    One Seaport Square 77 Sleeper St.

  • Cottonwood Heights, UT

    United States

    6975 Union Park Ave #600

  • Durham, NC

    United States

    4307 Emperor Blvd #300

  • Indianapolis, IN

    United States

    7601 Interactive Way

  • Indianapolis, IN

    United States

    7635 Interactive Way

and 50 others

Genesys Financials

Summary Financials

Revenue (Y, 2023)
$2.0B

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