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Genesys Cloud Services

Total Funding

$900 M

Revenue

$2 B

Y, 2023

Genesys Cloud Services Summary

Company Summary

Overview
Genesys Cloud Services is a company that provides cloud customer experience and contact center solutions. It offers Genesys Cloud, a platform that enables agent experiences across phone, email, chat, text, and social channels; Pointillist, a customer journey management software that allows users to transform data from customer interactions; and Exceed.ai, an AI virtual assistant software that automates conversations, schedule meetings, and revenue. The company also provides cloud architecture, data analytics, workforce engagement, automation, and other solutions. Genesys Cloud Services caters to the retail, financial, government, and healthcare sectors.
Type
Private
Status
Active
Founded
1990
HQ
Menlo Park, CA, US | view all locations
Website
https://www.genesys.com
Cybersecurity rating
Sectors

Key People

  • Tony Bates
  • Jim Rene
  • Peter Graf

    Peter Graf, Chief Strategy and Operations Officer

  • Brian Swartz

    Brian Swartz, Chief Financial Officer

Operating MetricsView all

Countries

100

Jun, 2023

Customers

11K

Aug, 2019

Interactions per Year

25B

Aug, 2019

LocationsView all

56 locations detected

  • Menlo Park, CA HQ

    United States

    1302 El Camino Real, Suite 300

  • Boston, MA

    United States

    One Seaport Square 77 Sleeper Street

  • Cottonwood Heights, UT

    United States

    6975 Union Park Avenue, Suite 600

  • Durham, NC

    United States

    4307 Emperor Blvd Suite 300

  • Indianapolis, IN

    United States

    7601 Interactive Way

  • Indianapolis, IN

    United States

    7635 Interactive Way

and 50 others

Genesys Cloud Services Financials

Summary Financials

Revenue (Y, 2023)
$2.0B

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