OverviewSuggest Edit

Genesys (also known as Genesys Telecommunications Laboratories) is a company developing omnichannel customer experience and contact center solutions. It offers Genesys Cloud, a SaaS contact center platform that delivers customer self-service, digital channels, voice services, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, analytics, and integration capabilities.
TypePrivate
Founded1990
HQDaly City, CA, US
Websitegenesys.com
Employee Ratings4.2
Overall CultureB+

Latest Updates

Employees (est.) (Jul 2021)6,687(+2%)
Revenue (Y, 2017)$1.4 B(+56%)
Cybersecurity ratingCMore

Key People/Management at Genesys

Anthony Bates

Anthony Bates

Chairman & Chief Executive Officer
Lucy Norris

Lucy Norris

Executive Vice President, Chief Customer Success Officer
Jim Rene

Jim Rene

Chief Legal Officer
Peter Graf

Peter Graf

Chief Strategy Officer
Eva Majercsik

Eva Majercsik

Chief People Officer
Joyce Kim

Joyce Kim

Chief Marketing Officer
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Genesys Office Locations

Genesys has offices in Daly City, Burlington, Durham, Indianapolis and in 51 other locations
Daly City, CA, US (HQ)
2001 Junipero Serra Blvd
Burlington, MA, US
77 S Bedford St 5th Floor
Durham, NC, US
4307 Emperor Blvd #300Durham
Indianapolis, IN, US
5501 W 79th St
Indianapolis, IN, US
7601 Interactive Way
Indianapolis, IN, US
7635 Interactive Way
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Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Genesys total Funding

$900 m

Genesys latest funding size

$900 m

Time since last funding

5 years ago

Genesys investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
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Genesys Revenue

Genesys's revenue was reported to be $1.4 b in Y, 2017
USDY, 2014Y, 2015EY, 2017

Revenue

850.0m900.0m1.4b

Revenue growth, %

6%
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Genesys Operating Metrics

Genesys's Customers was reported to be 11 k in Aug, 2019. Genesys's New Customers was reported to be 500 in Y, 2017.
Feb, 2015Aug, 2016Y, 2017Feb, 2018Jun, 2018Feb, 2019Aug, 2019

Customers

4.5 k4.7 k10 k11 k11 k11 k

New Customers

500

Countries

80120100100100

Interactions per Year

25 b25 b25 b25 b
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Genesys Acquisitions / Subsidiaries

Company NameDateDeal Size
AltocloudFebruary 27, 2018
Silver Lining SolutionsFebruary 27, 2017
Interactive IntelligenceDecember 01, 2016$1.4 b
SpeechStormDecember 20, 2015
CanaPlus Consulting Pte LtdSeptember 03, 2014
Solariat, Inc.March 18, 2014
OVM SolutionsJanuary 20, 2014
VentriloquistJanuary 20, 2014
Voran TechnologiaDecember 02, 2013
Echopass CorporationOctober 08, 2013
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Genesys Cybersecurity Score

Cybersecurity ratingPremium dataset

C

78/100

SecurityScorecard logo

Genesys Online and Social Media Presence

Embed Graph

Genesys Company Culture

  • Overall Culture

    B+

    74/100

  • CEO Rating

    A

    76/100

  • Compensation

    B

    76/100

  • Diversity

    B

    72/100

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Genesys News and Updates

Ethereum GeneSys Foundation Has Completed A 'Hard Fork' Of Ethereum to Reclaim Staked ETH 2.0 Coins, And Incentivize The PoW Mining Community On The Blockchain Network

DUBAI, UAE and TORONTO, April 20, 2021 /PRNewswire/ -- On April 15, 2021, Ethereum GeneSys successfully executed a mining fork of Ethereum. This fork, which took place in Toronto, is an effort to save the global Ethereum mining community from the Blockchain network's proposed 'Quick...

H2O Innovation Strengthens its Health & Safety Program and Earns ISO Certifications for Genesys

QUEBEC CITY, March 02, 2021 (GLOBE NEWSWIRE) -- (TSXV: HEO) – H2O Innovation Inc. (“H2O Innovation” or the “Corporation”) is pleased to announce that one of its specialty chemicals business lines, Genesys, has obtained two new ISO certifications, demonstrating its continued commitment to respectin…

Verizon expands its customer experience and contact center portfolio with Genesys Cloud

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings.

Jeffrey Artis Named Chief Executive Officer of Genesys Works

HOUSTON, Feb. 4, 2021 /PRNewswire/ -- Today, Genesys Works, a national workforce development program that connects high school students from underserved communities to paid internships with major companies, announced Jeffrey Artis as its new CEO. His appointment represents a series of...

Genesys and Limitless Launch New Digital Experience for Consumers

SAN FRANCISCO, Feb. 2, 2021 /PRNewswire/ -- Genesys, a global leader in cloud customer experience and contact center solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies are leading a new era of digital customer...

Genesys Industries, Inc. Corporate Update

CALGARY, ALBERTA, Feb. 01, 2021 (GLOBE NEWSWIRE) -- via NewMediaWire – Genesys Industries, Inc. (OTC Pink: GEIN) (the “Company”) is pleased to announce that it is moving out of the precision CNC manufacturing and fabrication business and moving into the health-tech wearable performance business. T…
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Genesys Frequently Asked Questions

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Who are Genesys key executives?

    Genesys's key executives are Anthony Bates, Lucy Norris and Jim Rene.

  • How many employees does Genesys have?

    Genesys has 6,687 employees.

  • What is Genesys revenue?

    Latest Genesys annual revenue is $1.4 b.

  • What is Genesys revenue per employee?

    Latest Genesys revenue per employee is $209.4 k.

  • Who are Genesys competitors?

    Competitors of Genesys include Enghouse Interactive, NICE inContact and Aspect Software.

  • Where is Genesys headquarters?

    Genesys headquarters is located at 2001 Junipero Serra Blvd, Daly City.

  • Where are Genesys offices?

    Genesys has offices in Daly City, Burlington, Durham, Indianapolis and in 51 other locations.

  • How many offices does Genesys have?

    Genesys has 59 offices.