Genesys is the global omnichannel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations. In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint. Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.
Company Growth (employees)
Type
Private
HQ
Daly City, US
Founded
1990
Size (employees)
4,017 (est)+5%
Genesys was founded in 1990 and is headquartered in Daly City, US

Key People/Management at Genesys

Paul Segre

Paul Segre

Chief Executive Officer
Larry Katz

Larry Katz

CFO
Slava Zhakov

Slava Zhakov

CTO
Tom Eggemeier

Tom Eggemeier

President
Jon Fisher

Jon Fisher

Vice President - Enterprise Sales

Genesys Office Locations

Genesys has an office in Daly City
Daly City, US (HQ)
2001 Junipero Serra Blvd.

Genesys Financials and Metrics

Summary Metrics

Founding Date

1990

Total Funding

$900 m

Latest funding size

$900 m

Time since last funding

over 1 year

Investors

Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m

Genesys Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Interactive IntelligenceDecember 01, 2016$1.4 b

Genesys's Web-traffic and Trends

Genesys Online and Social Media Presence

Genesys News and Updates

4 Ways to Make the Case for Customer Experience

If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users? The post 4 Ways to Make the Case for Customer Experience appeared first on GovLoop.

Cancer Gene Therapy Market Predicted to Witness Highest Revenues from North America

Some of the key driving forces for cancer gene therapy market in emerging countries are increasing R&D investment, large pool of patients and rising government funding. Posted via Industry Today. Follow us on Twitter @IndustryToday

Connecting Customer Experience to Employee Engagement

This blog is an excerpt from GovLoop's recent research brief "Connecting Customer Experience to Employee Engagement." The post Connecting Customer Experience to Employee Engagement appeared first on GovLoop.

Leveraging Cloud Technology to Provide a Better Customer Experience

This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.” The post Leveraging Cloud Technology to Provide a Better Customer Experience appeared first on GovLoop.

Synergy Debuts Scripting and Process Optimisation Solutions at CX17 Customer Experience Event

Workflow engine provider demoes integration with the Genesys Customer Experience Platform Posted via Industry Today. Follow us on Twitter @IndustryToday

Empower’s Genesys 8K™ Modular Smart Home Energy Platform

A newly launched unified solar and energy storage system targets the residential market. According to its press release, Empower's Genesys 8K™ Modular Smart Home Energy Platform streamlines "the deployment of residential solar and energy storage systems without compromise of performance or cost." Em…

Genesys Company Life and Culture

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