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Genesys

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    • Mobile & TelecommunicationsTechnologycustomer experienceenterprise software

    Genesys, (also known as Genesys Telecommunications Laboratories), is a company that sells customer experience and call center technology to mid-sized and large businesses. The Company's customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels, and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is also known for its Workforce Optimization suite, an integrated workforce management system.

    Revenue(Y, 2017)
    $1.4 B
    Total Funding
    $900 M
    TypePrivate
    HQDaly City, US
    Founded1990
    Size (employees)5,741 (est)
    Websitegenesys.com
    Genesys was founded in 1990 and is headquartered in Daly City, US
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    Key People/Management at Genesys

    Paul Segre

    Paul Segre

    CEO
    Tom Eggemeier

    Tom Eggemeier

    President
    Larry Katz

    Larry Katz

    CFO
    Peter Graf

    Peter Graf

    Chief Product Officer
    Slava Zhakov

    Slava Zhakov

    Chief Technology Officer
    Tracy Cote

    Tracy Cote

    Chief People Officer
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    Genesys Office Locations

    Genesys has offices in Seoul, Shinjuku, Hong Kong, Chaoyang Qu and in 48 other locations
    Daly City, US (HQ)
    2001 Junipero Serra Blvd.
    Burlington, US
    77 S Bedford St
    Chantilly, US
    14399 Penrose Pl
    Denver, US
    720 5445 DTC Pkwy
    Detroit, US
    50 McDougall St
    Durham, US
    300 4307 Emperor Blvd
    Show all (56)
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    Genesys Financials and Metrics

    Summary Metrics

    Founding Date

    		1990

    Genesys total Funding

    		$900 m

    Genesys latest funding size

    		$900 m

    Time since last funding

    		2 years ago

    Genesys investors

    		Hellman & Friedman, TCV
    Genesys's latest funding round in July 2016 was reported to be $900 m. In total, Genesys has raised $900 m
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    Genesys Revenue

    Genesys's revenue was reported to be $1.40 b in Y, 2017
    USD

    Revenue (Y, 2017)

    		1.4 b
    USDY, 2014Y, 2015EY, 2017

    Revenue

    		850 m900 m1.4 b

    Revenue growth, %

    		6%
    show all
    USDY, 2017

    Revenue/Employee

    		355.2 k
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    Genesys Operating Metrics

    Genesys's Customers was reported to be 11 k in Jun, 2018. Genesys's New Customers was reported to be 500 in Y, 2017.
    Feb, 2015Aug, 2016Y, 2017Feb, 2018Jun, 2018

    Customers

    		4.50 k4.70 k10 k11 k

    New Customers

    		500

    Countries

    		80 120 100

    Interactions per Year

    		25 b25 b
    Show all operating metrics

    Genesys Acquisitions / Subsidiaries

    Acquired CompanyDateDeal Size
    Silver Lining Solutions (29)February 27, 2017
    Interactive Intelligence December 01, 2016$1.40 b
    SpeechStorm December 20, 2015
    CanaPlus Consulting Pte Ltd September 03, 2014
    Solariat, Inc. March 18, 2014
    OVM Solutions January 20, 2014
    Ventriloquist January 20, 2014
    Voran Technologia December 02, 2013
    Echopass Corporation October 08, 2013
    SoundBite Communications May 20, 2013$100 m
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    Competitors

    Five9
    Technology - Public
    Ringcentral
    Mobile & Telecommunications - Public
    NICE inContact
    Technology - Subsidiary
    LiveOps
    Technology - Subsidiary
    Aspect Software
    Technology - Private
    Serenova
    Technology - Private
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    Genesys Online and Social Media Presence

    Embed Graph
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    Genesys News and Updates

    September 18, 2018

    Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

    SAN FRANCISCO, Sept. 18, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is ranked within the top five vendors by revenue in the recent Gartner1 report: "Market Share Analysis: Customer Experience and...
    September 18, 2018

    Contact Centers Speech Market 2018: Global Analysis by Key Players – Cisco Systems, Verint Systems, Genesys, Oracle, SAP SE

    Wiseguyreports.Com Publish New Market Research Report On -“Contact Centers Speech Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2025” Posted via Industry Today. Follow us on Twitter @IndustryToday
    September 10, 2018

    Genesys Spine releases AIS-C Stand-Alone System

    AUSTIN, Texas, Sept. 10, 2018 /PRNewswire/ -- Genesys Spine is pleased to announce the FDA clearance of our latest product line, the AIS-C Stand-Alone System. The AIS-C Stand-Alone system is a first of its kind, non-screw based, zero-profile, direct-anterior stand-alone interbody system...
    September 07, 2018

    Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

    Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday
    September 06, 2018

    Genesys International Corporation allots 5000 equity shares

    Under ESOP
    August 16, 2018

    Genesys International Corporation standalone net profit declines 57.41% in the June 2018 quarter

    Sales decline 20.82% to Rs 22.32 crore
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    Genesys Company Life and Culture

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