Talkdesk

Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.
Type
Private
HQ
San Francisco, US
Founded
2011
Employees
201 (est)
Talkdesk was founded in 2011 and is headquartered in San Francisco, US

Talkdesk Locations

San Francisco, US

Talkdesk Metrics

Talkdesk Summary

Founding Date

2011

Total Funding

$24.5 M

Latest funding size

$6 M

Time since last funding

about 1 year

Investors

Talkdesk's latest funding round of $6 M was in October 2015. In total, Talkdesk has raised $24.5 M.

Talkdesk Online Presence

Talkdesk Company Life

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