Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses improve customer interactions, while simultaneously reducing costs. Unlike other call center solutions, it requires no phones, hardware, coding or downloads — all that is needed is a computer and an Internet connection. Companies can be up-and-running in minutes and have access to robust call center functionality (i.e., IVR, skills-based routing, call conferencing, call transfers) in an intuitive web-based interface. Talkdesk also integrates with Salesforce, Zendesk, Desk.com, Zoho, Shopify, Infusionsoft, Olark and other CRM systems to enrich the real-time customer information provided to agents so they can improve customer interactions. With real-time and historical reporting, call monitoring and call recording the Company offers, agents and managers can make data-driven decisions based on comprehensive information to help optimize the customer experience.
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Type
Private
HQ
San Francisco, US
Founded
2011
Size (employees)
318 (est)
Talkdesk was founded in 2011 and is headquartered in San Francisco, US
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Key People/Management at Talkdesk

Tiago Paiva

Tiago Paiva

CEO
Raoul Felix

Raoul Felix

Chief Technology Officer
Gadi Shamia

Gadi Shamia

Chief Operating Officer
Marco Costa

Marco Costa

General Manager, EMEA
Michael Reed

Michael Reed

Sr. Vice President, Engineering
Peter Ekman

Peter Ekman

Vice President, People
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Talkdesk Office Locations

Talkdesk has an office in San Francisco
San Francisco, US (HQ)
535 Mission Street, 12th Floor
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Talkdesk Financials and Metrics

Summary Metrics

Founding Date

2011

Total Funding

$24.5 m

Latest funding size

$6 m

Time since last funding

3 years ago

Investors

Talkdesk's latest funding round in October 2015 was reported to be $6 m. In total, Talkdesk has raised $24.5 m

Talkdesk Operating Metrics

Talkdesk's Customers was reported to be 2 k in Jun, 2015.
Jun, 2015Feb, 2018

Customers

2 k

Data Centers

6

Locations

3
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Talkdesk News and Updates

Talkdesk brings its quick-thinking help desk AI to sales conversations

Sales calls can reveal a lot of valuable information about a company’s customers, especially when examined in aggregate. San Francisco-based Talkdesk Inc. today launched a new cloud service intended to help sales teams access that insight more easily. Talkdesk for Sales incorporates artificial intel…
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