Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses improve customer interactions, while simultaneously reducing costs. Unlike other call center solutions, Talkdesk requires no phones, hardware, coding or downloads - all that is needed is a computer and an Internet connection. Companies can be up-and-running in minutes and have access to robust call center functionality (i.e., IVR, skills-based routing, call conferencing, call transfers) in an intuitive web-based interface. Talkdesk also integrates with Salesforce, Zendesk, Desk.com, Zoho, Shopify, Infusionsoft, Olark and other CRM systems to enrich the real-time customer information provided to agents so they can improve customer interactions. Finally, with real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information to help optimize the customer experience.
Company Growth (employees)
Talkdesk was founded in 2011 and is headquartered in San Francisco, US
Talkdesk Office Locations
Talkdesk has an office in San Francisco
San Francisco, US (HQ)
535 Mission Street, 12th Floor
Talkdesk Data and Metrics
Summary Metrics
Founding Date | 2011 |
Total Funding | $24.5 m |
Latest funding size | $6 m |
Time since last funding | over 1 year |
Investors | 500 Startups, Storm Ventures, Draper Fisher Jurvetson (DFJ), Salesforce Ventures |
Talkdesk's latest funding round in October 2015 was reported to be $6 m. In total, Talkdesk has raised $24.5 m
