Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses improve customer interactions, while simultaneously reducing costs. Unlike other call center solutions, Talkdesk requires no phones, hardware, coding or downloads - all that is needed is a computer and an Internet connection. Companies can be up-and-running in minutes and have access to robust call center functionality (i.e., IVR, skills-based routing, call conferencing, call transfers) in an intuitive web-based interface. Talkdesk also integrates with Salesforce, Zendesk, Desk.com, Zoho, Shopify, Infusionsoft, Olark and other CRM systems to enrich the real-time customer information provided to agents so they can improve customer interactions. Finally, with real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information to help optimize the customer experience.