OverviewSuggest Edit

Talkdesk is a company developing a cloud contact center platform. It provides customer engagement, workforce engagement, enterprise collaboration, analytics, AI, knowledgebase, integrations, and other capabilities. The company serves retail, e-commerce, financial services, healthcare, travel, hospitality, and other industries.
TypePrivate
Founded2011
HQSan Francisco, CA, US
Websitetalkdesk.com
Employee Ratings3.8
Overall CultureB

Latest Updates

Employees (est.) (Dec 2021)2,005(+3%)
Job Openings290
Cybersecurity ratingCMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at Talkdesk

Tiago Paiva

Tiago Paiva

Chief Executive Officer and Founder
Raoul Felix

Raoul Felix

Chief Technology Officer
Laura Butler

Laura Butler

Chief Human Resources Officer
Kathie Johnson

Kathie Johnson

Chief Marketing Officer
Shauna Geraghty

Shauna Geraghty

Senior Vice President, Head of People and Operations
Jon Heaps

Jon Heaps

Vice President, Channels
Show more

Talkdesk Office Locations

Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations
San Francisco, CA, US (HQ)
201 Mission St, San Francisco
Lehi, UT, US
2600 Ashton Blvd
San Francisco, CA, US
332 Market St #1300, San Francisco
Coimbra, PT
R. Pedro Nunes
Lisboa, PT
Torre 3 15 andar, R. Tierno Galvan
Porto, PT
R. de Anselmo Braancamp 119
Show all (7)

Talkdesk Financials and Metrics

Summary Metrics

Founding Date

2011

Talkdesk total Funding

$497.5 m

Talkdesk latest funding size

$230 m

Time since last funding

5 months ago

Talkdesk investors

Talkdesk's latest funding round in August 2021 was reported to be $230 m. In total, Talkdesk has raised $497.5 m. Talkdesk's latest valuation is reported to be $3 b.
View all funding rounds

Talkdesk Revenue

Market valuation

3.0b
Show all financial metrics

Talkdesk Operating Metrics

Talkdesk's Customers was reported to be 1.8 k in Sep, 2019. Talkdesk's Users was reported to be 30 k in Sep, 2019.
Jun, 2015Feb, 2018Jun, 2018Sep, 2019

Customers

2 k1.4 k1.8 k

Data Centers

689

Locations

3

Users

30 k30 k
Show all operating metrics

Talkdesk Cybersecurity Score

Cybersecurity ratingPremium dataset

C

77/100

SecurityScorecard logo

Talkdesk Online and Social Media Presence

Embed Graph

Talkdesk Company Culture

  • Overall Culture

    B

    71/100

  • CEO Rating

    B

    72/100

  • Compensation

    B

    72/100

  • Diversity

    C

    66/100

Learn more on Comparably

Talkdesk News and Updates

ScreenMeet Joins Talkdesk AppConnect Marketplace

San Francisco, Jan. 06, 2022 (GLOBE NEWSWIRE) -- ScreenMeet today announced the launch of ScreenMeet Live on Talkdesk® AppConnect™, enabling businesses to seamlessly combine ScreenMeet Live video and screen sharing with their existing Talkdesk CX Cloud solution.

Talkdesk reaches $10B+ valuation after new $230M funding round

Talkdesk Inc., a startup whose software helps companies run their contact centers more efficiently, today disclosed that it has closed a $230 million funding round valuing it at more than $10 billion. The new valuation is more than three times what Talkdesk was worth after its previous capital rais…

Call center automation platform Talkdesk picks up $230M

Talkdesk, a call center automation platform provider, has raised $230 million at a $10 billion post-money valuation.

Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab

DUBLIN, Sept. 24, 2020 /PRNewswire/ -- The "Europe Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Europe...

Cloud contact center Talkdesk raises $143 million at a $3 billion valuation

Cloud-based contact center platform Talkdesk has raised $143 million in a series C round of funding, taking the company's valuation to more than $3 billion.

Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing

Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing
Show more

Talkdesk Blogs

12 Years of Test Engineering — Then & Now

12 Years of Test Engineering — Then & NowPhoto by Fotis Fotopoulos on UnsplashFrom Student to InternTwelve years ago, I was choosing my Master’s degree internship in Computer Science.I had zero practical work experience in IT outside of academia — and I expected my career would involve some form…

Better Customer eXperience by Design  — Growing a Culture of Innovation

Figure 1 — Talkdesk and Talkdeskers. Image by TalkdeskMost startups grow around evolving ideas at a fast pace and aiming to be the first to cross the finish line. Not Talkdesk. Talkdesk is 10 years old, but since day one, its objective was to make our customers’ lives easier. Talkdesk didn’t start t…

Earth Month customer spotlight: Aspiration

How Aspiration is disrupting the financial industry and building a better world for us all. Fifty-one years ago, on April 22, 1970, the first Earth Day took place, with over 20 million Americans demonstrating in cities across the country.    Former Senator Gaylord Nelson (Wisconsin) created Earth D…

2 steps to overcome data silos and supercharge outbound engagement

Learn how to take advantage of Talkdesk for Salesforce to accelerate the sales cycle and succeed at scale. Outbound campaigns are a great way to proactively reach and engage with your prospects and customers. But when your representatives have to navigate through several systems, it can be difficul…

Relieve administrative responsibilities and focus on CX and business success

Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. By partnering with leading customer experience consultancies to outsource administrative …

Happy National Pet Day (and Month!) from Talkdesk

Meet our customers who help pets and help us raise funds for the Petco Foundation   In 2020, our pets were there for us. This year, let’s celebrate the love and support they give us! In the United States, we celebrate National Pets Day on April 11, and the United Kingdom celebrates pets all month l…
Show more

Talkdesk Frequently Asked Questions

  • When was Talkdesk founded?

    Talkdesk was founded in 2011.

  • Who are Talkdesk key executives?

    Talkdesk's key executives are Tiago Paiva, Raoul Felix and Laura Butler.

  • How many employees does Talkdesk have?

    Talkdesk has 2,005 employees.

  • Who are Talkdesk competitors?

    Competitors of Talkdesk include NICE inContact, Noble Systems and 3CLogic.

  • Where is Talkdesk headquarters?

    Talkdesk headquarters is located at 201 Mission St, San Francisco, San Francisco.

  • Where are Talkdesk offices?

    Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations.

  • How many offices does Talkdesk have?

    Talkdesk has 7 offices.