OverviewSuggest Edit
Talkdesk is a company developing a cloud contact center platform. It provides customer engagement, workforce engagement, enterprise collaboration, analytics, AI, knowledgebase, integrations, and other capabilities. The company serves retail, e-commerce, financial services, healthcare, travel, hospitality, and other industries.
| Type | Private | |
| Founded | 2011 | |
| HQ | San Francisco, CA, US | Map |
| Website | talkdesk.com | |
| Employee Ratings | More | |
| Overall Culture | B | More |
Recent NewsAll News
- ScreenMeet Joins Talkdesk AppConnect Marketplace
- Talkdesk reaches $10B+ valuation after new $230M funding round
- Call center automation platform Talkdesk picks up $230M
- Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab
Key People/Management at Talkdesk
Tiago Paiva
Chief Executive Officer and Founder
Raoul Felix
Chief Technology Officer
Laura Butler
Chief Human Resources Officer
Kathie Johnson
Chief Marketing Officer
Shauna Geraghty
Senior Vice President, Head of People and Operations
Jon Heaps
Vice President, Channels
Talkdesk Office Locations
Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations
San Francisco, CA, US (HQ)
201 Mission St, San Francisco
Lehi, UT, US
2600 Ashton Blvd
San Francisco, CA, US
332 Market St #1300, San Francisco
Coimbra, PT
R. Pedro Nunes
Lisboa, PT
Torre 3 15 andar, R. Tierno Galvan
Porto, PT
R. de Anselmo Braancamp 119
Talkdesk Financials and Metrics
Summary Metrics
Founding Date | 2011 |
Talkdesk total Funding | $497.5 m |
Talkdesk latest funding size | $230 m |
Time since last funding | 5 months ago |
Talkdesk investors | 500 Startups, Storm Ventures, Threshold, Viking Global Investors, Lead Edge Capital, Top Tier Capital Partners, Salesforce Ventures, Franklin Templeton Investments, Alex Khein, CJ Reim, Franklin Templeton, Amity Ventures, Skip Capital, Alpha Square Group, Patrick Yang, TI Platform Management, Willoughby Capital, Whale Rock Capital Management |
Talkdesk's latest funding round in August 2021 was reported to be $230 m. In total, Talkdesk has raised $497.5 m. Talkdesk's latest valuation is reported to be $3 b.
Talkdesk Revenue
Market valuation | 3.0b |
- Source: VentureBeat - July 2020
Talkdesk Cybersecurity Score
Talkdesk Online and Social Media Presence
7.13k Twitter followers
Talkdesk has 7.13k Twitter Followers. The number of followers has increased 0.6% month over month and increased 1.4% quarter over quarter
Talkdesk's Trends
Twitter Engagement Stats for @Talkdesk
16.9k
Tweets
688
Following
7.1k
Followers
77
Tweets last 30 days
1.2
Avg. likes per Tweet
83.1%
Tweets with engagement
Talkdesk Company Culture
Overall Culture
B
71/100
CEO Rating
B
72/100
Compensation
B
72/100
Diversity
C
66/100
Talkdesk News and Updates
January 06, 2022
ScreenMeet Joins Talkdesk AppConnect Marketplace
San Francisco, Jan. 06, 2022 (GLOBE NEWSWIRE) -- ScreenMeet today announced the launch of ScreenMeet Live on Talkdesk® AppConnect™, enabling businesses to seamlessly combine ScreenMeet Live video and screen sharing with their existing Talkdesk CX Cloud solution.
August 12, 2021
Talkdesk reaches $10B+ valuation after new $230M funding round
Talkdesk Inc., a startup whose software helps companies run their contact centers more efficiently, today disclosed that it has closed a $230 million funding round valuing it at more than $10 billion. The new valuation is more than three times what Talkdesk was worth after its previous capital rais…
August 12, 2021
Call center automation platform Talkdesk picks up $230M
Talkdesk, a call center automation platform provider, has raised $230 million at a $10 billion post-money valuation.
September 24, 2020
Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab
DUBLIN, Sept. 24, 2020 /PRNewswire/ -- The "Europe Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Europe...
July 23, 2020
Cloud contact center Talkdesk raises $143 million at a $3 billion valuation
Cloud-based contact center platform Talkdesk has raised $143 million in a series C round of funding, taking the company's valuation to more than $3 billion.
July 23, 2020
Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing
Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing
Talkdesk Blogs
January 21, 2022
12 Years of Test Engineering — Then & Now
12 Years of Test Engineering — Then & NowPhoto by Fotis Fotopoulos on UnsplashFrom Student to InternTwelve years ago, I was choosing my Master’s degree internship in Computer Science.I had zero practical work experience in IT outside of academia — and I expected my career would involve some form…
December 17, 2021
Better Customer eXperience by Design — Growing a Culture of Innovation
Figure 1 — Talkdesk and Talkdeskers. Image by TalkdeskMost startups grow around evolving ideas at a fast pace and aiming to be the first to cross the finish line. Not Talkdesk. Talkdesk is 10 years old, but since day one, its objective was to make our customers’ lives easier. Talkdesk didn’t start t…
April 22, 2021
Earth Month customer spotlight: Aspiration
How Aspiration is disrupting the financial industry and building a better world for us all.
Fifty-one years ago, on April 22, 1970, the first Earth Day took place, with over 20 million Americans demonstrating in cities across the country.
Former Senator Gaylord Nelson (Wisconsin) created Earth D…
April 16, 2021
2 steps to overcome data silos and supercharge outbound engagement
Learn how to take advantage of Talkdesk for Salesforce to accelerate the sales cycle and succeed at scale.
Outbound campaigns are a great way to proactively reach and engage with your prospects and customers. But when your representatives have to navigate through several systems, it can be difficul…
April 13, 2021
Relieve administrative responsibilities and focus on CX and business success
Talkdesk offers advanced administrative services to help customers optimize their contact center.
We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. By partnering with leading customer experience consultancies to outsource administrative …
April 08, 2021
Happy National Pet Day (and Month!) from Talkdesk
Meet our customers who help pets and help us raise funds for the Petco Foundation
In 2020, our pets were there for us. This year, let’s celebrate the love and support they give us! In the United States, we celebrate National Pets Day on April 11, and the United Kingdom celebrates pets all month l…
Talkdesk Frequently Asked Questions
When was Talkdesk founded?
Talkdesk was founded in 2011.
Who are Talkdesk key executives?
Talkdesk's key executives are Tiago Paiva, Raoul Felix and Laura Butler.
How many employees does Talkdesk have?
Talkdesk has 2,005 employees.
Who are Talkdesk competitors?
Competitors of Talkdesk include NICE inContact, Noble Systems and 3CLogic.
Where is Talkdesk headquarters?
Talkdesk headquarters is located at 201 Mission St, San Francisco, San Francisco.
Where are Talkdesk offices?
Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations.
How many offices does Talkdesk have?
Talkdesk has 7 offices.
Learn about Craft real-time company insights
Receive alerts for 300+ data fields across thousands of companies