OverviewSuggest Edit

Talkdesk is a company developing a cloud contact center platform. It provides customer engagement, workforce engagement, enterprise collaboration, analytics, AI, knowledgebase, integrations, and other capabilities. The company serves retail, e-commerce, financial services, healthcare, travel, hospitality, and other industries.
TypePrivate
Founded2011
HQSan Francisco, CA, US
Websitetalkdesk.com
Employee Ratings3.7
Overall CultureF

Latest Updates

Employees (est.) (Jun 2021)1,665(+5%)
Job Openings204
Cybersecurity ratingBMore

Key People/Management at Talkdesk

Tiago Paiva

Tiago Paiva

Chief Executive Officer and Founder
Raoul Felix

Raoul Felix

Chief Technology Officer
Chad Gaydos

Chad Gaydos

Chief Operating Officer
Marco Costa

Marco Costa

General Manager, EMEA
Kathie Johnson

Kathie Johnson

Chief Marketing Officer
Charanya Kannan

Charanya Kannan

Chief Product Officer
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Talkdesk Office Locations

Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations
San Francisco, CA, US (HQ)
535 Mission St 12th floor, San Francisco
Lehi, UT, US
2600 Ashton Blvd
San Francisco, CA, US
388 Market St St 1300, San Francisco
Coimbra, PT
R. Pedro Nunes
Lisboa, PT
Torre 3 15 andar, R. Tierno Galvan
Porto, PT
R. de Anselmo Braancamp 119
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Talkdesk Financials and Metrics

Summary Metrics

Founding Date

2011

Talkdesk total Funding

$267.5 m

Talkdesk latest funding size

$143 m

Time since last funding

a year ago

Talkdesk investors

Talkdesk's latest funding round in July 2020 was reported to be $143 m. In total, Talkdesk has raised $267.5 m. Talkdesk's latest valuation is reported to be $3 b.
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Talkdesk Revenue

Market valuation

3.0b
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Talkdesk Operating Metrics

Talkdesk's Customers was reported to be 1.8 k in Sep, 2019. Talkdesk's Users was reported to be 30 k in Sep, 2019.
Jun, 2015Feb, 2018Jun, 2018Sep, 2019

Customers

2 k1.4 k1.8 k

Data Centers

689

Locations

3

Users

30 k30 k
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Talkdesk Cybersecurity Score

Cybersecurity ratingPremium dataset

B

80/100

SecurityScorecard logo

Talkdesk Online and Social Media Presence

Embed Graph

Talkdesk Company Culture

  • Overall Culture

    F

    44/100

  • CEO Rating

    F

    10/100

  • Compensation

    D

    55/100

Learn more on Comparably

Talkdesk News and Updates

Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab

DUBLIN, Sept. 24, 2020 /PRNewswire/ -- The "Europe Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Europe...

Cloud contact center Talkdesk raises $143 million at a $3 billion valuation

Cloud-based contact center platform Talkdesk has raised $143 million in a series C round of funding, taking the company's valuation to more than $3 billion.

Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing

Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing

RapportBoost, CX Accelerator and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels

Talkdesk nabs $100M at more than $1B valuation for its smart call centers

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors and DFJ.

Talkdesk raises $100M for its intelligent contact center software suite

Talkdesk Inc. said it raised a $100 million series B funding round, calling it the largest round ever raised by a private company in the contact center industry. The funding, which was led by Viking Global Investors LP with participation from existing investor DFJ Growth Management LLC, boosts the …
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Talkdesk Blogs

Earth Month customer spotlight: Aspiration

How Aspiration is disrupting the financial industry and building a better world for us all. Fifty-one years ago, on April 22, 1970, the first Earth Day took place, with over 20 million Americans demonstrating in cities across the country.    Former Senator Gaylord Nelson (Wisconsin) created Earth D…

2 steps to overcome data silos and supercharge outbound engagement

Learn how to take advantage of Talkdesk for Salesforce to accelerate the sales cycle and succeed at scale. Outbound campaigns are a great way to proactively reach and engage with your prospects and customers. But when your representatives have to navigate through several systems, it can be difficul…

Relieve administrative responsibilities and focus on CX and business success

Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. By partnering with leading customer experience consultancies to outsource administrative …

Happy National Pet Day (and Month!) from Talkdesk

Meet our customers who help pets and help us raise funds for the Petco Foundation   In 2020, our pets were there for us. This year, let’s celebrate the love and support they give us! In the United States, we celebrate National Pets Day on April 11, and the United Kingdom celebrates pets all month l…

Travel: The ultimate reset, refuel, and restart

Travel and hospitality contact centers must prepare for the global pent-up demand headed their way.   Travel. Remember those days? For many around the world, the once distant idea of a getaway—whether a plane ride away to a cabin in the mountains or an escape to a bed and breakfast a few miles down…

What customers expect from the retail contact center of the future

Retail customers and CX professionals talked, we listened; here’s what they said.   The line has officially blurred between digital and in-store experiences for consumers.   With that comes big pressure on retailers to deliver a better customer experience (CX), with more than half (58%) of retail c…
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Talkdesk Frequently Asked Questions

  • When was Talkdesk founded?

    Talkdesk was founded in 2011.

  • Who are Talkdesk key executives?

    Talkdesk's key executives are Tiago Paiva, Raoul Felix and Chad Gaydos.

  • How many employees does Talkdesk have?

    Talkdesk has 1,665 employees.

  • Who are Talkdesk competitors?

    Competitors of Talkdesk include Odigo, Enghouse Interactive and NICE inContact.

  • Where is Talkdesk headquarters?

    Talkdesk headquarters is located at 535 Mission St 12th floor, San Francisco, San Francisco.

  • Where are Talkdesk offices?

    Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations.

  • How many offices does Talkdesk have?

    Talkdesk has 7 offices.