OverviewSuggest Edit
Talkdesk is a company developing a cloud contact center platform. It provides customer engagement, workforce engagement, enterprise collaboration, analytics, AI, knowledgebase, integrations, and other capabilities. The company serves retail, e-commerce, financial services, healthcare, travel, hospitality, and other industries.
| Type | Private | |
| Founded | 2011 | |
| HQ | San Francisco, CA, US | Map |
| Website | talkdesk.com | |
| Employee Ratings | More | |
| Overall Culture | F | More |
Recent NewsAll News
- Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab
- Cloud contact center Talkdesk raises $143 million at a $3 billion valuation
- Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing
- RapportBoost, CX Accelerator and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk
Key People/Management at Talkdesk
Tiago Paiva
Chief Executive Officer and Founder
Raoul Felix
Chief Technology Officer
Chad Gaydos
Chief Operating Officer
Marco Costa
General Manager, EMEA
Kathie Johnson
Chief Marketing Officer
Charanya Kannan
Chief Product Officer
Talkdesk Office Locations
Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations
San Francisco, CA, US (HQ)
535 Mission St 12th floor, San Francisco
Lehi, UT, US
2600 Ashton Blvd
San Francisco, CA, US
388 Market St St 1300, San Francisco
Coimbra, PT
R. Pedro Nunes
Lisboa, PT
Torre 3 15 andar, R. Tierno Galvan
Porto, PT
R. de Anselmo Braancamp 119
Talkdesk Financials and Metrics
Summary Metrics
Founding Date | 2011 |
Talkdesk total Funding | $267.5 m |
Talkdesk latest funding size | $143 m |
Time since last funding | a year ago |
Talkdesk investors | 500 Startups, Storm Ventures, Threshold, Viking Global Investors, Lead Edge Capital, Salesforce Ventures, Alex Khein, CJ Reim, Franklin Templeton, Skip Capital, Patrick Yang, Willoughby Capital |
Talkdesk's latest funding round in July 2020 was reported to be $143 m. In total, Talkdesk has raised $267.5 m. Talkdesk's latest valuation is reported to be $3 b.
Talkdesk Revenue
Market valuation | 3.0b |
- Source: VentureBeat - July 2020
Talkdesk Cybersecurity Score
Talkdesk Online and Social Media Presence
6.68k Twitter followers
Talkdesk has 6.68k Twitter Followers. The number of followers has decreased 0.4% month over month and increased 0.9% quarter over quarter
Talkdesk's Trends
Twitter Engagement Stats for @Talkdesk
16k
Tweets
653
Following
6.7k
Followers
135
Tweets last 30 days
0.7
Avg. likes per Tweet
92.6%
Tweets with engagement
Talkdesk Company Culture
Overall Culture
F
44/100
CEO Rating
F
10/100
Compensation
D
55/100
Talkdesk News and Updates
September 24, 2020
Europe Contact Center Transformation Market Report 2020 Featuring AT&T, Cisco, Microsoft, RingCentral, SAP, Five9, AGC Networks, Talkdesk, Genesys Telecommunications Laboratories, Aculab
DUBLIN, Sept. 24, 2020 /PRNewswire/ -- The "Europe Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Europe...
July 23, 2020
Cloud contact center Talkdesk raises $143 million at a $3 billion valuation
Cloud-based contact center platform Talkdesk has raised $143 million in a series C round of funding, taking the company's valuation to more than $3 billion.
July 23, 2020
Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing
Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing
November 26, 2018
RapportBoost, CX Accelerator and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk
Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels
October 03, 2018
Talkdesk nabs $100M at more than $1B valuation for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors and DFJ.
October 03, 2018
Talkdesk raises $100M for its intelligent contact center software suite
Talkdesk Inc. said it raised a $100 million series B funding round, calling it the largest round ever raised by a private company in the contact center industry. The funding, which was led by Viking Global Investors LP with participation from existing investor DFJ Growth Management LLC, boosts the …
Talkdesk Blogs
April 22, 2021
Earth Month customer spotlight: Aspiration
How Aspiration is disrupting the financial industry and building a better world for us all.
Fifty-one years ago, on April 22, 1970, the first Earth Day took place, with over 20 million Americans demonstrating in cities across the country.
Former Senator Gaylord Nelson (Wisconsin) created Earth D…
April 16, 2021
2 steps to overcome data silos and supercharge outbound engagement
Learn how to take advantage of Talkdesk for Salesforce to accelerate the sales cycle and succeed at scale.
Outbound campaigns are a great way to proactively reach and engage with your prospects and customers. But when your representatives have to navigate through several systems, it can be difficul…
April 13, 2021
Relieve administrative responsibilities and focus on CX and business success
Talkdesk offers advanced administrative services to help customers optimize their contact center.
We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. By partnering with leading customer experience consultancies to outsource administrative …
April 08, 2021
Happy National Pet Day (and Month!) from Talkdesk
Meet our customers who help pets and help us raise funds for the Petco Foundation
In 2020, our pets were there for us. This year, let’s celebrate the love and support they give us! In the United States, we celebrate National Pets Day on April 11, and the United Kingdom celebrates pets all month l…
April 06, 2021
Travel: The ultimate reset, refuel, and restart
Travel and hospitality contact centers must prepare for the global pent-up demand headed their way.
Travel. Remember those days? For many around the world, the once distant idea of a getaway—whether a plane ride away to a cabin in the mountains or an escape to a bed and breakfast a few miles down…
March 30, 2021
What customers expect from the retail contact center of the future
Retail customers and CX professionals talked, we listened; here’s what they said.
The line has officially blurred between digital and in-store experiences for consumers.
With that comes big pressure on retailers to deliver a better customer experience (CX), with more than half (58%) of retail c…
Talkdesk Frequently Asked Questions
When was Talkdesk founded?
Talkdesk was founded in 2011.
Who are Talkdesk key executives?
Talkdesk's key executives are Tiago Paiva, Raoul Felix and Chad Gaydos.
How many employees does Talkdesk have?
Talkdesk has 1,665 employees.
Who are Talkdesk competitors?
Competitors of Talkdesk include Odigo, Enghouse Interactive and NICE inContact.
Where is Talkdesk headquarters?
Talkdesk headquarters is located at 535 Mission St 12th floor, San Francisco, San Francisco.
Where are Talkdesk offices?
Talkdesk has offices in San Francisco, Lehi, Coimbra, Lisboa and in 2 other locations.
How many offices does Talkdesk have?
Talkdesk has 7 offices.
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