NICE inContact

NICE inContact (formerly known as inContact) is a company developing cloud contact center software. It offers CXone, a customer experience platform delivering omnichannel routing, customer analytics, workforce engagement, automation, and artificial intelligence capabilities. The company also provides CXsuccess contact center services, the DEVone developer community, and CXexchange applications marketplace.

TypeSubsidiary
Parent CompanyNICE
HQSandy, UT, US
Founded1997
Websiteniceincontact.com
Cybersecurity ratingBMore
NICE inContact was founded in 1997 and is headquartered in Sandy, UT, US

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Key People/Management at NICE inContact

Paul Jarman

Paul Jarman

CEO
Jeff Canter

Jeff Canter

Chief Operating Officer
Nathan Boden

Nathan Boden

Chief Technology Officer
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NICE inContact Office Locations

NICE inContact has offices in Sandy, Philadelphia, North Sydney, Taguig and in 1 other location
Sandy, UT, US (HQ)
75 W Towne Ridge Pkwy
Philadelphia, PA, US
PO Box 7247
North Sydney, AU
2 Elizabeth Plaza
Taguig, PH
7th Ave, corner 25th St
London, GB
2nd floor, 160 Queen Victoria St
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NICE inContact Financials and Metrics

Summary Metrics

Founding Date

1997

Total Funding

$35.3 m
In total, NICE inContact had raised $35.3 m. NICE inContact is a subsidiary of NICE

NICE inContact Revenue

NICE inContact's revenue was reported to be $221.99 m in FY, 2015 which is a 29.2% increase from the previous period.
USDFY, 2014FY, 2015

Revenue

171.8m222.0m

Revenue growth, %

32%29%

Sales and marketing expense

51.2m66.4m

General and administrative expense

29.4m35.2m
USDFY, 2014FY, 2015

Cash

32.4m29.1m

Accounts Receivable

28.1m37.2m

Current Assets

67.6m150.7m

PP&E

35.1m42.6m
USDFY, 2014FY, 2015

Net Income

(10.6m)(22.8m)

Depreciation and Amortization

7.7m10.4m

Accounts Payable

1.2m581.0k

Cash From Operating Activities

5.2m4.9m
USDFY, 2014

Debt/Equity

0.2 x

Debt/Assets

0.1 x

Financial Leverage

1.6 x
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NICE inContact Operating Metrics

FY, 2013FY, 2014FY, 2015Feb, 2019Feb, 2021Mar, 2021

Agents

114 k155 k275 k500 k

Countries

100100150

Enterprise Customers

25 k

Patents (US)

121317
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NICE inContact Acquisitions / Subsidiaries

Company NameDateDeal Size
AC2 SolutionsFebruary 19, 2016
UptivityMay 07, 2014$46 m
Sierra360April 01, 2013

NICE inContact Revenue Breakdown

Embed Graph

NICE inContact revenue breakdown by business segment: 64.7% from Software and 35.3% from Network Connectivity

NICE inContact Cybersecurity Score

Cybersecurity ratingPremium dataset

B

87/100

SecurityScorecard logo

NICE inContact Online and Social Media Presence

Embed Graph

NICE inContact News and Updates

Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report

For the second consecutive year, CXone achieves the highest overall vendor and product satisfaction ratings.read more

NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Report

Salt Lake City, October 30, 2019 – NICE inContact (Nasdaq: NICE) today announced that it received the highest product scores across four of five use cases in the Gartner Critical Capabilities for Contact Center as a Service1 report, including the highest scores in both geographic use cases, Western …

NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference

Salt Lake City, September 11, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced its 2019 DEVone Partner Award winners, who were recognized at the third annual NICE inContact DEVone Partner Conference which was attended by more than 350 partners and NICE inContact employees. Near…

Global Cloud-Based Contact Center Infrastructure Product and Market Report 2018 Featuring 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio

DUBLIN, Dec 5, 2018 /PRNewswire/ -- The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 - 2019 edition of the Cloud-Based Contact Center Product and Market Report features 10 leading and ...

NICE inContact CXone Wins 2018 Stratus Award for Cloud Computing in Enterprise Software as a Service

CXone helps global organizations win in today’s customer experience economy by powering exceptional experiences for customers and employees.read more
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NICE inContact Blogs

What Customers Really Think of Chatbots

Ready for a statement that will make you think? Gartner predicts that 85% of customer interactions will be managed without humans in 2021. This might be a scary notion for agents who are sensitive to job security but rest assured that human agent jobs aren’t going away. Why? The Contact Center is st…

5 Can’t Miss AI Use Cases for Your Contact Center

Artificial intelligence (AI) is the latest buzzword in the business world. Organizations are looking to AI to do everything from automating help desk responses to speeding up the development of life-saving drugs. It's true that artificial intelligence has the potential to transform business processe…

The digital customer experience is changing. Is your brand on board?

In the business world, customer experience has long been the focus of many efforts. From marketing to lead generation, business operation, and even customer retention, brands know all too well that the customer is the one part of the equation that can make or break their business at the drop of a ha…

What movies get right about today’s biggest CX trends

Before “Star Wars” release in 1977, snooty high society cast Sci-Fi aside as a separate genre from “serious” works of fiction. It was a label delineating pulp from artistic merit. Sci-fi was B-movies—not blockbusters. That is until a galaxy far, far away came to the big screens.

2degrees Employee - and Customer-centric Culture Built on Shared Purpose, Fun

There’s a direct link between employee satisfaction and customer satisfaction. Happy employees equal happy customers. Unhappy employees lead to unhappy customers. It’s not quite as simple as that, but as a generalization it’s not too far off. Employees are the driving factor behind customer satisfac…

Experts Series: Complete Guide to Implementing Contact Center AI

The industry is abuzz with talk of AI (artificial intelligence). Advocates claim that contact center AI can do wonders to improve CSAT and lower operating costs. But how credible are these claims? It pays to carefully consider the specifics as to when, why, and how you plan to utilize AI in your con…
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NICE inContact Frequently Asked Questions

  • When was NICE inContact founded?

    NICE inContact was founded in 1997.

  • Who are NICE inContact key executives?

    NICE inContact's key executives are Paul Jarman, Jeff Canter and Nathan Boden.

  • How many employees does NICE inContact have?

    NICE inContact has 1,925 employees.

  • What is NICE inContact revenue?

    Latest NICE inContact annual revenue is $222 m.

  • What is NICE inContact revenue per employee?

    Latest NICE inContact revenue per employee is $115.3 k.

  • Who are NICE inContact competitors?

    Competitors of NICE inContact include Enghouse Interactive, Talkdesk and Five9.

  • Where is NICE inContact headquarters?

    NICE inContact headquarters is located at 75 W Towne Ridge Pkwy, Sandy.

  • Where are NICE inContact offices?

    NICE inContact has offices in Sandy, Philadelphia, North Sydney, Taguig and in 1 other location.

  • How many offices does NICE inContact have?

    NICE inContact has 5 offices.