NICE inContact

NICE inContact (formerly known as inContact) is a company developing cloud contact center software. It offers CXone, a customer experience platform delivering omnichannel routing, customer analytics, workforce engagement, automation, and artificial intelligence capabilities. The company also provides CXsuccess contact center services, the DEVone developer community, and CXexchange applications marketplace.

TypeSubsidiary
Parent CompanyNICE
HQSandy, UT, US
Founded1997
Websiteniceincontact.com
Cybersecurity ratingBMore
NICE inContact was founded in 1997 and is headquartered in Sandy, UT, US

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Key People/Management at NICE inContact

Paul Jarman

Paul Jarman

CEO
Jeff Canter

Jeff Canter

Chief Operating Officer
Nathan Boden

Nathan Boden

Chief Technology Officer
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NICE inContact Office Locations

NICE inContact has offices in Sandy, Philadelphia, North Sydney, Taguig and in 1 other location
Sandy, UT, US (HQ)
75 W Towne Ridge Pkwy
Philadelphia, PA, US
PO Box 7247
North Sydney, AU
2 Elizabeth Plaza
Taguig, PH
7th Ave, corner 25th St
London, GB
2nd floor, 160 Queen Victoria St
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NICE inContact Financials and Metrics

Summary Metrics

Founding Date

1997

Total Funding

$35.3 m
In total, NICE inContact had raised $35.3 m. NICE inContact is a subsidiary of NICE

NICE inContact Revenue

NICE inContact's revenue was reported to be $221.99 m in FY, 2015 which is a 29.2% increase from the previous period.
USDFY, 2014FY, 2015

Revenue

171.8m222.0m

Revenue growth, %

32%29%

Sales and marketing expense

51.2m66.4m

General and administrative expense

29.4m35.2m
USDFY, 2014FY, 2015

Cash

32.4m29.1m

Accounts Receivable

28.1m37.2m

Current Assets

67.6m150.7m

PP&E

35.1m42.6m
USDFY, 2014FY, 2015

Net Income

(10.6m)(22.8m)

Depreciation and Amortization

7.7m10.4m

Accounts Payable

1.2m581.0k

Cash From Operating Activities

5.2m4.9m
USDFY, 2014

Debt/Equity

0.2 x

Debt/Assets

0.1 x

Financial Leverage

1.6 x
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NICE inContact Operating Metrics

FY, 2013FY, 2014FY, 2015Feb, 2019Feb, 2021Mar, 2021

Agents

114 k155 k275 k500 k

Countries

100100150

Enterprise Customers

25 k

Patents (US)

121317
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NICE inContact Acquisitions / Subsidiaries

Company NameDateDeal Size
AC2 SolutionsFebruary 19, 2016
UptivityMay 07, 2014$46 m
Sierra360April 01, 2013

NICE inContact Revenue Breakdown

Embed Graph

NICE inContact revenue breakdown by business segment: 64.7% from Software and 35.3% from Network Connectivity

NICE inContact Cybersecurity Score

Cybersecurity ratingPremium dataset

B

80/100

SecurityScorecard logo

NICE inContact Online and Social Media Presence

Embed Graph

NICE inContact News and Updates

Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report

For the second consecutive year, CXone achieves the highest overall vendor and product satisfaction ratings.read more

NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Report

Salt Lake City, October 30, 2019 – NICE inContact (Nasdaq: NICE) today announced that it received the highest product scores across four of five use cases in the Gartner Critical Capabilities for Contact Center as a Service1 report, including the highest scores in both geographic use cases, Western …

NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference

Salt Lake City, September 11, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced its 2019 DEVone Partner Award winners, who were recognized at the third annual NICE inContact DEVone Partner Conference which was attended by more than 350 partners and NICE inContact employees. Near…

Global Cloud-Based Contact Center Infrastructure Product and Market Report 2018 Featuring 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio

DUBLIN, Dec 5, 2018 /PRNewswire/ -- The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 - 2019 edition of the Cloud-Based Contact Center Product and Market Report features 10 leading and ...

NICE inContact CXone Wins 2018 Stratus Award for Cloud Computing in Enterprise Software as a Service

CXone helps global organizations win in today’s customer experience economy by powering exceptional experiences for customers and employees.read more
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NICE inContact Blogs

CX excellence award winners stand out in CXone community of winning customers

Learn more about how CXone’s smart technology, strong partners and deep expertise can be the winning combination for transforming your organization’s contact center and CX.

How our complex company’s contact center responds to every unique customer journey

Siemens’ customers include businesses from across the spectrum of industry sectors. They range from billion-dollar companies to startups and even students. These customers come to us when they need the company’s expert solutions and deep problem-solving capabilities to improve or enhance or even rei…

Your guide to NLP and NLU in the contact center

Artificial intelligence is transforming business models and the way many of us live our lives. Businesses use AI for everything from identifying fraudulent insurance claims to improving customer service to predicting the best schedule for preventive maintenance of factory machines. And if you use a …

Working in perfect harmony: AI and the contact center

To learn about all 10 reasons for using AI in the contact center, be sure to check out the replay of the 10 Ways AI Can Improve the Contact Center Experience webinar, which is available now OnDemand. In that webinar, Laura Bassett and I talk about 10 outcomes of using AI in the contact center. You’l…

5 ways to drive sustainable, well-rounded agent performance through gamification

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks. Whether you’re just embarking on your gamification journey, or trying to take your program to the next level, this eBook will help you build a sustainable gamification program that motivates all your emplo…

Caller ID authentication: Robocalls, spoofing, and what STIR/SHAKEN has to do with it

Read more about CXone Personal Connection, the proactive engagement solution that is part of the CXone platform, which ensures your outbound calls are ready for STIR/SHAKEN, generates more revenue, improves the customer, and agent experience, and increases customer connections.
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NICE inContact Frequently Asked Questions

  • When was NICE inContact founded?

    NICE inContact was founded in 1997.

  • Who are NICE inContact key executives?

    NICE inContact's key executives are Paul Jarman, Jeff Canter and Nathan Boden.

  • How many employees does NICE inContact have?

    NICE inContact has 1,968 employees.

  • What is NICE inContact revenue?

    Latest NICE inContact annual revenue is $222 m.

  • What is NICE inContact revenue per employee?

    Latest NICE inContact revenue per employee is $112.8 k.

  • Who are NICE inContact competitors?

    Competitors of NICE inContact include Odigo, Enghouse Interactive and Talkdesk.

  • Where is NICE inContact headquarters?

    NICE inContact headquarters is located at 75 W Towne Ridge Pkwy, Sandy.

  • Where are NICE inContact offices?

    NICE inContact has offices in Sandy, Philadelphia, North Sydney, Taguig and in 1 other location.

  • How many offices does NICE inContact have?

    NICE inContact has 5 offices.