NICE inContact Competitors and Similar CompaniesClear all

NICE inContact's competitors and similar companies include Odigo, Enghouse Interactive, Talkdesk, Five9, Avaya and Genesys.

	NICE inContact NICE inContact is a company developing cloud contact center software.	Odigo Odigo is a provider of cloud-based contact center solutions.	Enghouse Interactive Enghouse Interactive is a company that provides contact center software solutions (CCaaS).	Talkdesk Talkdesk is a company that develops a cloud contact center platform.	Five9 Five9 is a company that develops cloud contact center software.	Avaya Avaya Holdings is a company that specializes in digital communications products, solutions, and services.	Genesys Genesys Cloud Services is a company that provides cloud customer experience and contact center solutions.
Founding Date	Founding Date 1997	Founding Date 1986	Founding Date 1984	Founding Date 2011	Founding Date 2001	Founding Date 2000	Founding Date 1990
Type	Type Subsidiary	Type Private	Type Subsidiary	Type Private	Type Public	Type Private	Type Private
Tags	Tags Technology artificial intelligence automation cloud customer experience enterprise software platform workforce management	Tags Technology artificial intelligence automation cloud services(SaaS)crm customer experience	Tags Technology application software cloud customer experience it consulting project management	Tags Technology artificial intelligence cloud connectivity customer experience enterprise software platform	Tags Technology cloud enterprise software platform sales automation workforce management	Tags Technology application software cloud cloud platforms(PaaS)it services messaging video conference wireless	Tags Technology artificial intelligence automation cloud crm customer experience enterprise software platform
Locations	Locations Sandy, US HQ North Sydney, AU Taguig, PH London, GB	Locations Boulogne-Billancourt, FR HQ Brussel, BE Amsterdam, NL Madrid, ES London, GB	Locations Markham, CA HQ Melbourne, AU Sydney, AU Temse, BE Ballerup, DK Nantes, FR Paris, FR see more	Locations Palo Alto, US HQ Docklands, AU Paris, FR Porto, PT Singapore, SG London, GB	Locations San Ramon, US HQ Melbourne, AU São Paulo, BR Toronto, CA Munich, DE Amsterdam, NL Mandaluyong, PH see more	Locations Morristown, US HQ Buenos Aires, AR Canberra, AU Melbourne, AU North Ryde, AU North Ryde, AU Wien, AT see more	Locations Menlo Park, US HQ Buenos Aires, AR Brisbane, AU Canberra, AU Melbourne, AU Sydney, AU Zaventem, BE see more
Employees	Employees 1,360	Employees 6711% decrease	Employees 660	Employees 1,2781% increase	Employees 2,38011% increase	Employees 6,33811% decrease	Employees 8,103
Valuation ($)	Valuation ($) N/A	Valuation ($) N/A	Valuation ($) N/A	Valuation ($) 10.5 b	Valuation ($) 2.2 b	Valuation ($) N/A	Valuation ($) N/A
Financial
Revenue (est.)	Revenue (est.) N/A	Revenue (est.) €160.7m (FY, 2021)	Revenue (est.) N/A	Revenue (est.) N/A	Revenue (est.) $910.5m (FY, 2023)	Revenue (est.) $2.5b (FY, 2022)	Revenue (est.) $2b (Y, 2023)
Cost of goods	Cost of goods N/A	Cost of goods €139.2m (FY, 2021)	Cost of goods N/A	Cost of goods N/A	Cost of goods $432.7m (FY, 2023)	Cost of goods $1.3b (FY, 2022)	Cost of goods N/A
Gross profit	Gross profit N/A	Gross profit €21.5m (FY, 2021)	Gross profit N/A	Gross profit N/A	Gross profit $477.8m (FY, 2023)	Gross profit $1.2b (FY, 2022)	Gross profit N/A
Net income	Net income N/A	Net income (€4.4m) (FY, 2021)	Net income N/A	Net income N/A	Net income ($81.8m) (FY, 2023)	Net income ($2.1b) (FY, 2022)	Net income N/A
Operating ⚠
Countries	Countries N/A	Countries 100 (Mar, 2023)	Countries N/A	Countries N/A	Countries N/A	Countries N/A	Countries 100 (Jun, 2023)
Interactions per Year	Interactions per Year N/A	Interactions per Year 3 b (Mar, 2023)	Interactions per Year N/A	Interactions per Year N/A	Interactions per Year N/A	Interactions per Year N/A	Interactions per Year 25 b (Aug, 2019)
Products	Products 26 (Mar, 2021)	Products 8 (Mar, 2023)	Products N/A	Products N/A	Products N/A	Products N/A	Products 4 (Jun, 2023)
Trademarks (US)	Trademarks (US) N/A	Trademarks (US) N/A	Trademarks (US) N/A	Trademarks (US) 4 (Jan, 2024)	Trademarks (US) 3 (FY, 2022)	Trademarks (US) N/A	Trademarks (US) N/A
Funding
Latest funding round	Latest funding round N/A	Latest funding round N/A	Latest funding round N/A	Latest funding round $ 230m (over 3 years ago)	Latest funding round N/A	Latest funding round $ 100m (about 22 years ago)	Latest funding round $ 900m (over 8 years ago)
Total funding raised	Total funding raised $ 35.3m	Total funding raised N/A	Total funding raised N/A	Total funding raised $ 497.5m	Total funding raised $ 84.1m	Total funding raised $ 100m	Total funding raised $ 900m