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Enghouse Interactive

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Technologycustomer experienceknowledge managementtelecommunications

Enghouse Interactive (formerly know as Syntellect) is a company that provides customer interaction management solutions. Its suite of solutions includes an omnichannel contact center, self-service, attendant operator consoles, and workforce optimization. The company also specializes in the management of predictive outbound dialers, knowledge management, interactive voice response, and call recording solutions that support telephony environments, on-premise, and in the cloud. Enghouse Interactive caters to middle and large enterprises, telecom carriers, business process outsourcers, and contact center service providers.

Employee Rating

3.4
TypeSubsidiary
Parent CompanyEnghouse Systems
HQPhoenix, AZ, US
Founded1984
Websiteenghouseinteractive.com
Cybersecurity ratingBMore
Enghouse Interactive was founded in 1984 and is headquartered in Phoenix, AZ, US

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Key People/Management at Enghouse Interactive

Christoph Mosing

Christoph Mosing

President
Jim Jethwa

Jim Jethwa

Finance Director, EMEA
Nathan Kryger

Nathan Kryger

Senior Director of R&D
Jeremy Payne

Jeremy Payne

Group VP Marketing & Alliances
Ramona Agrawal

Ramona Agrawal

Senior Director of Engineering
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Enghouse Interactive Office Locations

Enghouse Interactive has offices in Phoenix, Melbourne, North Sydney, Mödling and in 12 other locations
Phoenix, AZ, US (HQ)
16605 N 28th Ave #101
Phoenix, AZ, US
2095 W Pinnacle Peak Rd # 110
Melbourne, AU
Level 6/606 St Kilda Rd
North Sydney, AU
Suite 703/80 Mount St
Mödling, AT
Guntramsdorfer Str. 103
Temse, BE
Hoogkamerstraat 304
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Enghouse Interactive Financials and Metrics

Summary Metrics

Founding Date

1984
Enghouse Interactive is a subsidiary of Enghouse Systems

Enghouse Interactive Operating Metrics

Mar, 2021

Agent Seats

1 m

Alliances

4

Customers

10 k

Interactions Handled Daily

1 b
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Enghouse Interactive Acquisitions / Subsidiaries

Company NameDateDeal Size
Arc SolutionsAugust 18, 2011
Apropos TechnologyNovember 28, 2005

Enghouse Interactive Cybersecurity Score

Cybersecurity ratingPremium dataset

B

85/100

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Enghouse Interactive Online and Social Media Presence

Enghouse Interactive's Trends

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Enghouse Interactive Blogs

July 23, 2021

Why Managing Customer Emotions Is Even More Than You Think

Guest Blog by Colin Shaw – Founder & CEO of Beyond Philosophy Your customers do not choose you based on the experience you provide. Instead,…
July 16, 2021

Your Questions Answered: Moving Your Contact Centre to the Cloud

A growing number of organisations are moving their contact centre infrastructure to the cloud. Across a whole range of industries, from housing and local government…
July 07, 2021

AI-Enabled Agent Assessment

Now It’s A Reality Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than…
July 02, 2021

Getting ready for clearing customer service with the cloud

While the pandemic has impacted the whole of society, young people have been particularly affected. For example, this year’s A level students have seen their…
July 01, 2021

The future of customer service for housing associations

The ability to deliver high quality, consistent customer service is essential for housing associations, and is one of the key areas evaluated by the regulator…
June 25, 2021

8 ways technology can better support your agents

Contact centre agents are the frontline of your organisation. However, their jobs can be very stressful. Agents are often called on to help customers who…
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 Enghouse Interactive Frequently Asked Questions

  • When was Enghouse Interactive founded?

    Enghouse Interactive was founded in 1984.

  • Who are Enghouse Interactive key executives?

    Enghouse Interactive's key executives are Christoph Mosing, Jim Jethwa and Nathan Kryger.

  • How many employees does Enghouse Interactive have?

    Enghouse Interactive has 604 employees.

  • Who are Enghouse Interactive competitors?

    Competitors of Enghouse Interactive include NICE inContact, Talkdesk and Genesys.

  • Where is Enghouse Interactive headquarters?

    Enghouse Interactive headquarters is located at 16605 N 28th Ave #101, Phoenix.

  • Where are Enghouse Interactive offices?

    Enghouse Interactive has offices in Phoenix, Melbourne, North Sydney, Mödling and in 12 other locations.

  • How many offices does Enghouse Interactive have?

    Enghouse Interactive has 18 offices.