Enghouse Interactive (formerly know as Syntellect) is a company that provides customer interaction management solutions. Its suite of solutions includes an omnichannel contact center, self-service, attendant operator consoles, and workforce optimization. The company also specializes in the management of predictive outbound dialers, knowledge management, interactive voice response, and call recording solutions that support telephony environments, on-premise, and in the cloud. Enghouse Interactive caters to middle and large enterprises, telecom carriers, business process outsourcers, and contact center service providers.