OverviewSuggest Edit

Puzzel is a company developing a cloud-based omnichannel contact center solution. It supports voice, web chat, social, email, and SMS channels, as well as CRM, speech recognition, PBX integrations. The solution delivers reporting, quality monitoring, user management, cash flow tool, queue management, API, ticketing, knowledgebase, and speech analytics capabilities. The company serves retail, manufacturing, high tech, business services, and utility industries.
TypePrivate
Founded2017
HQOslo, NO
Websitepuzzel.com
Employee Ratings4.8

Locations

Puzzel is headquartered in
Oslo, Norway

Location Map

Latest Updates

Employees (est.) (Oct 2021)211(+2%)
Revenue (FY, 2017)£3.4 M(+17%)
Cybersecurity ratingCMore
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Key People/Management at Puzzel

Frederic Laziou

Frederic Laziou

Chief Executive Officer
Jacob Olsen

Jacob Olsen

Chief Financial Officer
Thomas Rødseth

Thomas Rødseth

Chief Technical Officer
Saif Shams

Saif Shams

Director IT Operations
Jo Sverre Lindem

Jo Sverre Lindem

Chief Operational Officer
Anna Oom Lindroos

Anna Oom Lindroos

Chief People Officer
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Puzzel Office Locations

Puzzel has offices in Oslo, Sofia, Brøndby, København and in 4 other locations
Oslo, NO (HQ)
Fredrik Selmers vei 3
Sofia, BG
ul. "Lachezar Stanchev" 5
Brøndby, DK
H. J. Holst Vej 5, a, 2. sal
København, DK
Digevej 114
Helsinki, FI
Bulevardi 7
Pasig, PH
2nd Floor Metrowalk Complex Weremote Building C
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Puzzel Financials and Metrics

Summary Metrics

Founding Date

2017
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Puzzel Revenue

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View revenue for all periods
Puzzel's revenue was reported to be £3.44 m in FY, 2017 which is a 16.6% increase from the previous period.
GBP

Revenue (FY, 2017)

3.4m

Revenue growth (FY, 2016 - FY, 2017), %

16.6%

Gross profit (FY, 2017)

2.7m

Gross profit margin (FY, 2017), %

77.1%

Net income (FY, 2017)

16.5k

EBIT (FY, 2017)

(3.8k)

Cash (31-Dec-2018)

282.8k
GBPFY, 2016FY, 2017

Revenue

3.0m3.4m

Revenue growth, %

17%

Cost of goods sold

679.9k786.4k

Gross profit

2.3m2.7m
GBPFY, 2016FY, 2017FY, 2018

Cash

161.2k475.1k282.8k

Accounts Receivable

729.2k728.6k971.5k

Prepaid Expenses

46.8k84.9k

Current Assets

969.2k1.4m1.6m
GBPFY, 2016FY, 2017

Cash From Operating Activities

(373.4k)225.7k

Cash From Investing Activities

49.0

Long-term Borrowings

(343.2k)88.1k

Cash From Financing Activities

426.2k88.1k
GBPFY, 2016

Financial Leverage

2.4 x
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Puzzel Operating Metrics

Puzzel's Customers was reported to be 900 in Jun, 2020.
Y, 2019Jun, 2020

Countries

40

Customers

900

Transactions Processed

500 m
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Puzzel Acquisitions / Subsidiaries

Company NameDateDeal Size
U-WFMApril 15, 2020
LogicalwareDecember 09, 2019

Puzzel Cybersecurity Score

Cybersecurity ratingPremium dataset

C

70/100

SecurityScorecard logo

Puzzel Online and Social Media Presence

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Puzzel Frequently Asked Questions

  • When was Puzzel founded?

    Puzzel was founded in 2017.

  • Who are Puzzel key executives?

    Puzzel's key executives are Frederic Laziou, Jacob Olsen and Thomas Rødseth.

  • How many employees does Puzzel have?

    Puzzel has 211 employees.

  • What is Puzzel revenue?

    Latest Puzzel annual revenue is £3.4 m.

  • What is Puzzel revenue per employee?

    Latest Puzzel revenue per employee is £16.3 k.

  • Who are Puzzel competitors?

    Competitors of Puzzel include 3CX, UJET and NICE inContact.

  • Where is Puzzel headquarters?

    Puzzel headquarters is located at Fredrik Selmers vei 3, Oslo.

  • Where are Puzzel offices?

    Puzzel has offices in Oslo, Sofia, Brøndby, København and in 4 other locations.

  • How many offices does Puzzel have?

    Puzzel has 8 offices.