Serenova

    OverviewSuggest Edit

    Serenova (formerly LiveOps Cloud Platform) is a company developing omnichannel call center software. It offers CxEngage, a cloud-based platform for contact center communications, integrated with CRMs like Salesforce and Zendesk. The company also provides video conferencing and collaboration, as well as workforce management solutions.

    TypePrivate
    Founded2000
    HQAustin, TX, US
    Websiteserenova.com
    Employee Ratings3.5

    Latest Updates

    Employees (est.) (Sept 2021)537(-1%)
    Cybersecurity ratingCMore

    Key People/Management at Serenova

    Craig Malloy

    Craig Malloy

    CEO
    Elaine Mauterer

    Elaine Mauterer

    Vice President, Corporate Controller
    John Lynch

    John Lynch

    Senior Vice President - CCaaS
    Show more

    Serenova Office Locations

    Serenova has offices in Austin, Holladay, Crows Nest, Fredericton and in 2 other locations
    Austin, TX, US (HQ)
    7300 Ranch Rd 2222 Building 3, Suite 200
    Austin, TX, US
    1601 S MoPac Expy #100
    Holladay, UT, US
    6415 S 3000 E #140
    Crows Nest, AU
    119 Willoughby Rd
    Fredericton, CA
    25 Waggoners Ln
    Fredericton, CA
    264 Rookwood Ave
    Show all (8)

    Serenova Financials and Metrics

    Summary Metrics

    Founding Date

    2000
    Show all financial metrics

    Serenova Operating Metrics

    Serenova's Enterprise Customers was reported to be 400 in Aug, 2018. Serenova's Users was reported to be 78 k in Aug, 2018.
    Aug, 2018Sep, 2019

    Enterprise Customers

    400

    Interactions to Date

    3 b4 k

    Users

    78 k
    Show all operating metrics

    Serenova Acquisitions / Subsidiaries

    Company NameDateDeal Size
    TelStrat IncOctober 23, 2017

    Serenova Cybersecurity Score

    Cybersecurity ratingPremium dataset

    C

    74/100

    SecurityScorecard logo

    Serenova Online and Social Media Presence

    Embed Graph

    Serenova News and Updates

    Global Cloud-Based Contact Center Infrastructure Product and Market Report 2018 Featuring 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio

    DUBLIN, Dec 5, 2018 /PRNewswire/ -- The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 - 2019 edition of the Cloud-Based Contact Center Product and Market Report features 10 leading and ...

    Serenova Blogs

    Lifesize CxEngage + Omilia: Evolving the Customer Experience Through Impactful AI

    No matter your industry segment or organization’s size, there’s a high likelihood that “artificial intelligence” has entered into your lexicon as the mother of all technology buzzwords. The contact center certainly isn’t spared, and no one has time to be concerned with buzzwords that don’t deliver o…

    7 Strategies for Embracing the Work From Home (WFH) Call Center

    Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agent…

    The Importance of Workforce Management for Contact Center Leaders

    There are two constants in the contact center. Customer expectations are evolving, and contact center leaders are working to elevate the customer experience. Whether evaluating new support channels, providing more agent training or assessing areas to further streamline operations, for most contact c…

    Reframing the Role of the Call Center Agent

    Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. Yet, elevating customers’ perception of your brand and their experience with your business and products remains elusive, with all but the elite f…

    Call Centers 101: The Guide to Call Centers and Which Works Best for Your Busines

    Every business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and affection requires organizational-wide commitment and prioritization, often with C-level support. For decades, the call center has served as the frontline for the …

    Lifesize Transforms Customer Engagement in the Contact Center with CxEngage Video

    Native, on-demand HD video capability enables agents to effortlessly add video interaction from any channel, providing more seamless and differentiated customer service AUSTIN, Texas — Lifesize, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngag…
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    Serenova Frequently Asked Questions

    • When was Serenova founded?

      Serenova was founded in 2000.

    • Who are Serenova key executives?

      Serenova's key executives are Craig Malloy, Elaine Mauterer and John Lynch.

    • How many employees does Serenova have?

      Serenova has 537 employees.

    • Who are Serenova competitors?

      Competitors of Serenova include 7Summits, Talkdesk and LiveOps.

    • Where is Serenova headquarters?

      Serenova headquarters is located at 7300 Ranch Rd 2222 Building 3, Suite 200, Austin.

    • Where are Serenova offices?

      Serenova has offices in Austin, Holladay, Crows Nest, Fredericton and in 2 other locations.

    • How many offices does Serenova have?

      Serenova has 8 offices.