Twilio is a cloud communications platform as a service company which allows software developers to programmatically make and receive phone calls, as well as send and receive text messages using its web service APIs. With the Company's platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio's services are accessed over HTTP and are billed based on usage. 
Company Growth (employees)
San Francisco, US
Size (employees)
955 (est)
Twilio was founded in 2008 and is headquartered in San Francisco, US

Key People/Management at Twilio

Lee Kirkpatrick

Lee Kirkpatrick

George Hu

George Hu

Karyn Smith

Karyn Smith

General Counsel
Erin Reilly

Erin Reilly

Vice President of Social Impact and GM of
Marty RéAume

Marty RéAume

Chief People Officer
Jeff Lawson

Jeff Lawson

Founder, CEO, & Chairman
Ott Kaukver

Ott Kaukver

Vice President and GM of Voice and Video
Patrick Malatack

Patrick Malatack

Vice President and GM of Messaging
Christine Roberts

Christine Roberts

VP and GM of Super Network

Twilio Office Locations

Twilio has offices in San Francisco, Mountain View, New York, London and in 12 other locations
Bogotá, CO
1130 Cl. 94
München, DE
20 Luise-Ullrich-Straße
Dublin, IE
Custom House Quay
London, GB
4 Crown Pl
Mountain View, US
399 W El Camino Real
New York, US
18 W 18th St
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Twilio Financials and Metrics

Twilio Financials

Twilio's revenue was reported to be $277.3 m in FY, 2016

Revenue (Q3, 2017)

100.5 m

Gross profit (Q3, 2017)

52.3 m

Gross profit margin (Q3, 2017), %


Net income (Q3, 2017)

(44.8 m)

EBIT (Q3, 2017)

(24 m)

Market capitalization (16-Feb-2018)

3 b

Cash (30-Sep-2017)

91.9 m
Twilio's current market capitalization is $3 b.
USDFY, 2014FY, 2015FY, 2016


88.8 m166.9 m277.3 m

Revenue growth, %


Cost of goods sold

41.4 m74.5 m120.5 m

Gross profit

47.4 m92.5 m156.8 m
USDQ2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017


38 m44.3 m59.3 m64.5 m71.5 m87.4 m95.9 m100.5 m

Cost of goods sold

16.8 m19.6 m26.8 m28.2 m31.3 m37.3 m42.3 m48.3 m

Gross profit

21.1 m24.7 m32.5 m36.3 m40.2 m50.1 m53.5 m52.3 m

Gross profit Margin, %

USDFY, 2015FY, 2016


108.8 m305.7 m

Accounts Receivable

19.1 m26.2 m

Prepaid Expenses

8.5 m21.5 m

Current Assets

136.5 m353.4 m
USDQ2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017


261.4 m252.2 m118.4 m92.2 m91.9 m

Accounts Receivable

23 m29.4 m30 m37.3 m37.3 m

Prepaid Expenses

16.8 m18.3 m23.2 m19.1 m26.4 m

Current Assets

301.2 m299.8 m341.7 m345.6 m347.6 m
    USDFY, 2014FY, 2015FY, 2016

    Net Income

    (26.8 m)(35.5 m)(41.3 m)

    Depreciation and Amortization

    1.8 m4.2 m8.3 m

    Accounts Receivable

    (4.3 m)(10.5 m)(8.3 m)

    Accounts Payable

    1.2 m658 k1.7 m
    USDQ2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

    Net Income

    (18.2 m)(27.2 m)(6.5 m)(17.5 m)(28.7 m)(14.2 m)(21.3 m)

    Depreciation and Amortization

    1.6 m2.8 m1.6 m3.3 m5.3 m4 m8.5 m

    Accounts Receivable

    (5 m)(8.3 m)(2.4 m)(4.7 m)(11.3 m)(2 m)(9.4 m)

    Accounts Payable

    (78 k)1.1 m7.3 m4.6 m2.3 m149 k(1.3 m)
      USDY, 2017


      103.9 k

      Financial Leverage

      1.2 x
      Show all financial metrics

      Twilio Operating Metrics

      FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017

      Active Customer Accounts

      16.6 k19.34 k21.23 k23.82 k25.35 k28.6 k30.78 k34.46 k36.61 k40.7 k43.43 k46.49 k

      Data Centers


      Trademarks (US)


      Patents Issued

      Show all operating metrics

      Twilio Acquisitions / Subsidiaries

      Acquired CompanyDateDeal Size
      Twilio Spain, S.L.
      Twilio Germany GmbH
      Twilio Hong Kong Limited
      Twilio Singapore Pte. Ltd.
      Twilio Europe Limited
      Twilio Estonia OÜ
      Aquarius Survivor LLC
      Twilio Colombia S.A.S.
      Twilio IP Holding Limited
      Twilio Ireland Limited
      Beepsend SMSFebruary 07, 2017
      KurentoSeptember 20, 2016
      AuthyFebruary 24, 2015

      Twilio Market Value History

      Twilio Revenue Breakdown

      Twilio Median Salaries

      Source: 127 public H-1B filings from Twilio

      Twilio's Web-traffic and Trends

      Twilio Online and Social Media Presence

      Twilio News and Updates

      An inside look at Bessemer Venture Partners’ investment process for Twilio

      Mark Twain once said that history doesn’t repeat itself, but it does rhyme. If Twilio provides any indication of what’s to come, we believe now more than ever in the future of the business-to-developer (B2D) space. As we reflect on 2016, Twilio’s IPO is a real highlight.

      Twilio will soon launch Flex, a dedicated contact center solution

       Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact center solution for businesses at the Enterprise Connect conference in March, according to a tip w…

      What will happen now that net neutrality is gone? We asked the experts

      The Federal Communications Commission (FCC) voted last week to repeal net neutrality rules. What comes next is either faster, expanded internet access, or a dystopian…

      Twilio competitor Bandwidth up 6% following IPO

       Bandwidth, a company that helps businesses with voice and text communication, debuted on the Nasdaq on Friday, going up about 6 percent on its first day of trading. After pricing its IPO at the bottom of the expected range at $20 per share, the company closed Friday at $21.19, or up about 6 percent…

      Q&A: an inside look into Twilio’s developer event

      Pat Malatack, VP Product for Twilio, discusses the SIGNAL event, customer service, and the role of a developer today.

      Twilio’s holistic approach to inclusion starts from the top down

      With a wealth of experience at companies like PayPal, Google and Yahoo, LaFawn Davis (pictured) can speak with authority on what it takes to maintain healthy diversity and inclusion in the tech industry. Six months into her role as Twilio Inc.’s global head of culture and inclusion, Davis is develop…
      Show more

      Twilio Company Life and Culture

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