Twilio

OverviewSuggest Edit

Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications. It offers a set of APIs that enables developers to embed voice, messaging, and video capabilities into their applications. The solutions are used for anonymous communications, alerts, and notifications, contact centers, call tracking, mobile marketing, and user security.
TypePublic
Founded2008
HQSan Francisco, CA, US
Websitetwilio.com
Employee Ratings4.3
Overall CultureA-

Latest Updates

Employees (est.) (Mar 2022)8,199(+5%)
Job Openings930
Revenue (FY, 2021)$2.8 B(+62%)
Share Price (May 2022)$96.6(+5%)
Cybersecurity ratingBMore
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Key People/Management at Twilio

Jeff Lawson

Jeff Lawson

Founder, CEO, & Chairperson
Khozema Shipchandler

Khozema Shipchandler

Chief Operating Officer
Dana Wagner

Dana Wagner

Chief Legal Officer
Michael Buckley

Michael Buckley

VP of Communications
Erin Reilly

Erin Reilly

Chief Social Impact Officer
Lybra Clemons

Lybra Clemons

Chief Diversity Officer
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Twilio Office Locations

Twilio has offices in San Francisco, Atlanta, Denver, Irvine and in 21 other locations
San Francisco, CA, US (HQ)
375 Beale St Suite 300
Atlanta, GA, US
Atlanta Plaza, 950 East Paces Ferry Rd NE 18th Floor
Denver, CO, US
1801 California St Suite 500
Irvine, CA, US
400 Spectrum Center Dr #400
Mountain View, CA, US
399 W El Camino Real
New York, NY, US
110 William St Suite 1700
Show all (27)

Twilio Financials and Metrics

Twilio Revenue

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View revenue for all periods
Twilio's revenue was reported to be $2.84 b in FY, 2021 which is a 61.3% increase from the previous period.
USD

Revenue (Q1, 2022)

875.4m

Gross profit (Q1, 2022)

425.1m

Gross profit margin (Q1, 2022), %

48.6%

Net income (Q1, 2022)

(221.6m)

EBIT (Q1, 2022)

(217.8m)

Market capitalization (25-May-2022)

17.5b

Closing stock price (25-May-2022)

96.6

Cash (31-Dec-2021)

1.5b

EV

17.3b
Twilio's current market capitalization is $17.5 b.
Annual
USDFY, 2019FY, 2020FY, 2021

Revenue

1.1b1.8b2.8b

Revenue growth, %

75%55%61%

Cost of goods sold

525.6m846.1m1.5b

Gross profit

608.9m915.7m1.4b
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Revenue

364.9m400.8m448.0m590.0m668.9m740.2m875.4m

Cost of goods sold

171.3m191.7m217.1m291.7m337.7m375.6m450.3m

Gross profit

193.5m209.1m230.9m298.3m331.2m364.6m425.1m

Gross profit Margin, %

53%52%52%51%50%49%49%
Annual
USDFY, 2019FY, 2020FY, 2021

Cash

253.7m933.9m1.5b

Accounts Receivable

154.1m251.2m388.2m

Prepaid Expenses

54.6m81.4m186.1m

Current Assets

2.1b3.4b5.9b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Cash

377.7m535.9m330.6m345.5m475.7m1.1b2.3b1.8b1.5b

Accounts Receivable

105.1m126.8m131.2m172.9m194.6m203.8m257.9m301.5m345.8m

Prepaid Expenses

39.1m50.5m55.5m61.4m62.8m66.5m129.1m147.0m165.8m

Current Assets

1.1b2.1b2.1b2.1b2.2b3.6b6.1b6.4b5.9b
Annual
USDFY, 2019FY, 2020FY, 2021

Net Income

(307.1m)(491.0m)(949.9m)

Depreciation and Amortization

110.4m149.7m258.4m

Accounts Payable

17.3m10.1m10.2m

Cash From Operating Activities

14.0m32.7m(58.2m)
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Net Income

(36.5m)(129.1m)(216.8m)(94.8m)(194.7m)(311.6m)(206.5m)(434.4m)(658.5m)

Depreciation and Amortization

21.2m49.6m79.3m32.2m64.8m98.1m59.6m119.4m189.7m

Accounts Payable

1.2m8.3m4.3m(20.8m)(11.5m)86.0k(10.3m)27.1m(8.7m)

Cash From Operating Activities

(9.1m)(13.8m)2.0m15.5m13.9m17.8m4.5m26.2m(19.9m)
USDQ1, 2019

Debt/Equity

0.2 x

Debt/Assets

0.2 x

Financial Leverage

1.2 x
Show all financial metrics

Twilio Operating Metrics

FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021Q2, 2021Q3, 2021

Countries

180180180180180180180180180180180180

Patents Issued

117158190

Trademarks (Foreign)

94163257

Trademarks (US)

153241

Twilio Acquisitions / Subsidiaries

Company NameDateDeal Size
Boku Mobile EntityJanuary 19, 2022$32.3 m
zipwhipJuly 14, 2021$838.8 m
value firstMarch 16, 2021
SegmentOctober 12, 2020$3.2 b
electric impJuly 09, 2020
teravoJanuary 14, 2020
TeravozJanuary 14, 2020
SendGridFebruary 01, 2019$2.7 b
YticaSeptember 12, 2018
yticaSeptember 11, 2018
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Twilio Revenue Breakdown

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Twilio revenue breakdown by geographic segment: 66.2% from United States and 33.8% from International

Human Capital Metrics

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Twilio Cybersecurity Score

Cybersecurity ratingPremium dataset

B

87/100

SecurityScorecard logo

Twilio Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Twilio Online and Social Media Presence

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Twilio Company Culture

  • Overall Culture

    A-

    77/100

  • CEO Rating

    A+

    85/100

  • Compensation

    B

    76/100

  • Diversity

    C+

    69/100

Learn more on Comparably

Twilio News and Updates

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An inside look at Bessemer Venture Partners’ investment process for Twilio

An inside look at Bessemer Venture Partners’ investment process for TwilioMark Twain once said that history doesn’t repeat itself, but it does rhyme. If Twilio provides any indication of what’s to come, we believe now more than ever in the future of the business-to-developer (B2D) space. As we reflect on 2016, Twilio’s IPO is a real highlight.

Outlook on the Speech-to-text API Global Market to 2027 - Players Include Baidu, Twilio and Amazon Web Services Among Others

Dublin, May 06, 2022 (GLOBE NEWSWIRE) -- The "Global Speech-to-text API Market Size, Share & Industry Trends Analysis Report By Component (Solution and Services), By Vertical, By Organization Size, By Deployment Type, By Application, By Regional Outlook and Forecast, 2021-2027" report has been…

Twilio Customer Engagement Study: Why Companies Must Get CX Right

Twilio has released its third annual State of Customer Engagement Study exploring the opportunities and challenges for customer experience and why companies must make the investments to get customer engagement and experience right. Breaking down the findings and key actions from this year's study.

Twilio launches Flex Conversations, a unified chat API for contact centers

Twilio today announced a new API for its Flex contact center service that combines the platform’s existing chat channels under a single umbrella to make it easier for developers to build contact center applications that are less frustrating for end-users. While a lot of contact centers today use all…

Twilio Announces Fourth Quarter and Full Year 2021 Results

Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, today reported financial results for its fourth quarter and full year ended December 31, 2021.
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Twilio Frequently Asked Questions

  • When was Twilio founded?

    Twilio was founded in 2008.

  • Who are Twilio key executives?

    Twilio's key executives are Jeff Lawson, Khozema Shipchandler and Dana Wagner.

  • How many employees does Twilio have?

    Twilio has 8,199 employees.

  • What is Twilio revenue?

    Latest Twilio annual revenue is $2.8 b.

  • What is Twilio revenue per employee?

    Latest Twilio revenue per employee is $346.6 k.

  • Who are Twilio competitors?

    Competitors of Twilio include Afiniti, Zipwhip and Cloudinary.

  • Where is Twilio headquarters?

    Twilio headquarters is located at 375 Beale St Suite 300, San Francisco.

  • Where are Twilio offices?

    Twilio has offices in San Francisco, Atlanta, Denver, Irvine and in 21 other locations.

  • How many offices does Twilio have?

    Twilio has 27 offices.