Twilio is a software company that develops a customer engagement and cloud communication platform. Its products include Twilio Engage, an AI-powered tool to manage data-driven multichannel campaigns; Twilio Flex, a system to connect and interact with customers and integrate data systems; Twilio Lookup, an API that uses mobile-based signals to deliver protection for digital platforms, etc. The company offers user verification and identity, marketing, and interactive voice response (IVR) solutions. Twilio caters to financial services, healthcare, retail, hospitality, real estate, and other sectors.