OverviewSuggest Edit

Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications. It offers a set of APIs that enables developers to embed voice, messaging, and video capabilities into their applications. The solutions are used for anonymous communications, alerts, and notifications, contact centers, call tracking, mobile marketing, and user security.
TypePublic
Founded2008
HQSan Francisco, CA, US
Websitetwilio.com
Employee Ratings4.4
Overall CultureC-

Latest Updates

Employees (est.) (Sept 2020)3,664(+20%)
Job Openings690
Revenue (FY, 2020)$1.8 B(+56%)
Share Price (May 2021)$307.1(-14%)
Cybersecurity ratingCMore

Key People/Management at Twilio

Jeff Lawson

Jeff Lawson

Founder, CEO, & Chairman
George Hu

George Hu

COO
Khozema Shipchandler

Khozema Shipchandler

CFO
Sara Varni

Sara Varni

Chief Marketing Officer
Erin Reilly

Erin Reilly

Chief Social Impact Officer
Chee Chew

Chee Chew

Chief Product Officer
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Twilio Office Locations

Twilio has offices in San Francisco, Atlanta, Denver, Irvine and in 21 other locations
San Francisco, CA, US (HQ)
375 Beale St #300, San Francisco
Atlanta, GA, US
Atlanta Plaza, 950 East Paces Ferry Rd NE 18th Floor
Denver, CO, US
1801 California St #500
Irvine, CA, US
400 Spectrum Center Dr #400
Mountain View, CA, US
399 W El Camino Real
New York, NY, US
110 William St #1700
Show all (27)

Twilio Financials and Metrics

Twilio Revenue

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Twilio's revenue was reported to be $1.76 b in FY, 2020
USD

Revenue (Q1, 2021)

590.0m

Gross profit (Q1, 2021)

298.3m

Gross profit margin (Q1, 2021), %

50.6%

Net income (Q1, 2021)

(206.5m)

EBIT (Q1, 2021)

(197.3m)

Market capitalization (7-May-2021)

52.6b

Closing stock price (7-May-2021)

307.1

Cash (31-Mar-2021)

2.3b

EV

51.8b
Twilio's current market capitalization is $52.6 b.
Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Revenue

399.0m650.1m1.1b1.8b

Revenue growth, %

44%63%75%

Cost of goods sold

182.9m300.8m525.6m846.1m

Gross profit

216.1m349.2m608.9m915.7m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q3, 2020Q1, 2021

Revenue

129.1m147.8m168.9m233.1m275.0m295.1m364.9m448.0m590.0m

Cost of goods sold

59.6m67.9m77.0m107.1m125.0m136.9m171.3m217.1m291.7m

Gross profit

69.5m79.8m91.9m126.1m150.0m158.2m193.5m230.9m298.3m

Gross profit Margin, %

54%54%54%54%55%54%53%52%51%
Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Cash

115.3m487.2m253.7m933.9m

Accounts Receivable

43.1m97.7m154.1m251.2m

Prepaid Expenses

81.4m

Current Assets

353.3m872.9m2.1b3.4b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q3, 2020Q1, 2021

Cash

117.7m493.5m469.1m377.7m535.9m330.6m345.5m1.1b2.3b

Accounts Receivable

57.3m67.6m80.2m105.1m126.8m131.2m172.9m203.8m257.9m

Prepaid Expenses

66.5m129.1m

Current Assets

382.1m884.0m850.7m1.1b2.1b2.1b2.1b3.6b6.1b
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(41.3m)(63.7m)(121.9m)(307.1m)(491.0m)

Depreciation and Amortization

8.3m18.8m26.1m110.4m149.7m

Accounts Payable

1.7m5.4m7.0m17.3m10.1m

Cash From Operating Activities

10.1m(3.3m)8.0m14.0m32.7m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q3, 2020Q1, 2021

Net Income

(14.2m)(21.3m)(44.8m)(23.7m)(47.7m)(74.8m)(36.5m)(129.1m)(216.8m)(94.8m)(311.6m)(206.5m)

Depreciation and Amortization

4.0m8.5m13.4m5.6m11.4m18.2m21.2m49.6m79.3m32.2m98.1m59.6m

Accounts Payable

149.0k(1.3m)1.4m6.7m12.6m1.6m1.2m8.3m4.3m(20.8m)86.0k(10.3m)

Cash From Operating Activities

2.4m(4.0m)(7.1m)16.9m19.2m12.8m(9.1m)(13.8m)2.0m15.5m17.8m4.5m
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Twilio Operating Metrics

Twilio's Users was reported to be 2 m in Jun, 2018.
Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Jun, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020

Countries

180180180180180180180180180180180180180180

Patents Issued

47515859727477117158

Patents Pending

45444343414042

Users

2 m
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Twilio Acquisitions / Subsidiaries

Company NameDateDeal Size
SegmentOctober 12, 2020$3.2 b
TeravozJanuary 14, 2020
SendGridOctober 15, 2018$2 b
YticaSeptember 12, 2018
Beepsend SMSFebruary 07, 2017
KurentoSeptember 20, 2016
AuthyFebruary 24, 2015
Aquarius Survivor LLC
Beepsend Invest AB
Twilio Australia Pty Ltd
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Twilio Revenue Breakdown

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Twilio revenue breakdown by geographic segment: 28.7% from International and 71.3% from United States

Human Capital Metrics

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Twilio Cybersecurity Score

Cybersecurity ratingPremium dataset

C

78/100

SecurityScorecard logo

Twilio Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Twilio Online and Social Media Presence

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Twilio Company Culture

  • Overall Culture

    C-

    68/100

  • CEO Rating

    D-

    60/100

  • Compensation

    D

    52/100

Learn more on Comparably

Twilio News and Updates

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An inside look at Bessemer Venture Partners’ investment process for Twilio

An inside look at Bessemer Venture Partners’ investment process for TwilioMark Twain once said that history doesn’t repeat itself, but it does rhyme. If Twilio provides any indication of what’s to come, we believe now more than ever in the future of the business-to-developer (B2D) space. As we reflect on 2016, Twilio’s IPO is a real highlight.

Earnings Results: Twilio is still trouncing its own earnings expectations, but this time the stock isn’t playing along

Twilio Inc. easily outpaced its own expectations for financial performance during the COVID-19 pandemic yet again in the first quarter, but didn't receive an immediate stock boost Wednesday afternoon as its forecasts continued to aim low.

Twilio beats earnings target and announces plans for R&D reshuffle

Cloud communications platform provider Twilio Inc. posted a strong earnings beat and solid guidance today as it announced a reorganization of its product and research and development efforts. The company reported a first-quarter profit before certain costs such as stock compensation of 5 cents per …

Here are the 22 companies that could be next on Microsoft's shopping list, including Twitter, Twilio, and Okta (MSFT)

Summary List PlacementMicrosoft is on a multibillion-dollar shopping spree. The company recently agreed to pay as much $19.7 billion for Nuance Communications, which provides artificial intelligence-powered assistance for health practitioners, in a deal that came not terribly long after its purcha…

Segment founder on future of customer data management and acquisition by Twilio

Following the acquisition by Twilio, Segment is focused on a building the next generation of customer data management tools.
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Twilio Frequently Asked Questions

  • When was Twilio founded?

    Twilio was founded in 2008.

  • Who are Twilio key executives?

    Twilio's key executives are Jeff Lawson, George Hu and Khozema Shipchandler.

  • How many employees does Twilio have?

    Twilio has 3,664 employees.

  • What is Twilio revenue?

    Latest Twilio annual revenue is $1.8 b.

  • What is Twilio revenue per employee?

    Latest Twilio revenue per employee is $480.8 k.

  • Who are Twilio competitors?

    Competitors of Twilio include Zipwhip, Cloudinary and Genesys.

  • Where is Twilio headquarters?

    Twilio headquarters is located at 375 Beale St #300, San Francisco, San Francisco.

  • Where are Twilio offices?

    Twilio has offices in San Francisco, Atlanta, Denver, Irvine and in 21 other locations.

  • How many offices does Twilio have?

    Twilio has 27 offices.