Twilio Operating Metrics

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Twilio key operating metrics including Net Expansion Rate (10+ Employees Customers), environmental, and social and governance score (ESG).

Net Expansion Rate (10+ Employees Customers)

108.0%

5.9%

Q2, 2025

Active Customer Accounts

349K

10.4%

Q2, 2025

Countries

180

Q2, 2025

Operating Metrics

Metrics	FY, 2022	FY, 2023	FY, 2024
Net Expansion Rate (10+ Employees Customers)	1.2	1	1
Active Customer Accounts	290K	305K	325K
Countries	180	180	180
Trademarks (Foreign)	512	540	569
Trademarks (US)	58	55	54
Remaining Performance Obligations	$154.5M	$144.0M	$182.3M

50-59 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub