Genesys Cloud Services Competitors and Similar CompaniesClear all

Genesys Cloud Services's competitors and similar companies include RingCentral, ViaPath Technologies, Verint, NICE inContact, Avaya, Talkdesk, Twilio, NICE and Five9.
Genesys Cloud Services
Genesys Cloud Services
Genesys Cloud Services is a company that provides cloud customer experience and contact center solutions.
RingCentral
RingCentral
RingCentral is a provider of enterprise cloud communications, collaboration, and other contact center solutions.
ViaPath Technologies
ViaPath Technologies
ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.
Verint
Verint
Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.
NICE inContact
NICE inContact
NICE inContact is a company developing cloud contact center software.
Avaya
Avaya
Avaya Holdings is a company that specializes in digital communications products, solutions, and services.
Talkdesk
Talkdesk
Talkdesk is a company developing a cloud contact center platform.
Twilio
Twilio
Twilio is a company that provides a customer engagement and cloud communication platform.
NICE
NICE
NICE is a company that develops enterprise software and provides AI-based digital business solutions.
Five9
Five9
Five9 is a provider of intelligent cloud software for contact centers.
Founding Date
Founding Date
1990
Founding Date
1999
Founding Date
1988
Founding Date
1994
Founding Date
1997
Founding Date
2000
Founding Date
2011
Founding Date
2008
Founding Date
1986
Founding Date
2001
Type
Type
Private
Type
Public
Type
Private
Type
Public
Type
Subsidiary
Type
Private
Type
Private
Type
Public
Type
Public
Type
Public
Tags
Locations
Locations
Menlo Park, US HQ
Buenos Aires, AR
Brisbane, AU
Canberra, AU
Melbourne, AU
Sydney, AU
Zaventem, BE
see more
Locations
Belmont, US HQ
Sydney, AU
Ottawa, CA
Hangzhou, CN
Xiamen, CN
Paris, FR
Hamburg, DE
see more
Locations
Falls Church, US HQ
Locations
Melville, US HQ
Melbourne, AU
North Sydney, AU
Beijing, CN
Shanghai, CN
Hong Kong, HK
Budapest, HU
see more
Locations
Sandy, US HQ
North Sydney, AU
Taguig, PH
London, GB
Locations
Morristown, US HQ
Buenos Aires, AR
Canberra, AU
Melbourne, AU
North Ryde, AU
North Ryde, AU
Wien, AT
see more
Locations
San Francisco, US HQ
Docklands, AU
Neuilly Sur Seine, FR
Coimbra, PT
Singapore, SG
London, GB
Locations
San Francisco, US HQ
Barangaroo, AU
Prague, CZ
Kesklinna, EE
Puteaux, FR
Berlin, DE
München, DE
see more
Locations
Ra'anana, IL HQ
Melbourne, AU
Sydney, AU
São Paulo, BR
Beijing, CN
Shanghai, CN
Ostrava, CZ
see more
Locations
San Ramon, US HQ
Melbourne, AU
São Paulo, BR
Toronto, CA
Munich, DE
Amsterdam, NL
Mandaluyong, PH
see more
Employees
Employees
7,6381% increase
Employees
3,902
Employees
9814% decrease
Employees
4,100
Employees
1,360
Employees
13,562
Employees
2,000
Employees
8,1569% decrease
Employees
7,926
Employees
2,38011% increase
Valuation ($)
Valuation ($)
N/A
Valuation ($)
2.8 b
Valuation ($)
N/A
Valuation ($)
1.7 b
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
10.5 b
Valuation ($)
12.9 b
Valuation ($)
14.3 b
Valuation ($)
5.5 b
Twitter followers
Twitter followers
33.3 k
Twitter followers
65.3 k
Twitter followers
1.1 k
Twitter followers
7.8 k
Twitter followers
101
Twitter followers
38.7 k
Twitter followers
7.3 k
Twitter followers
83.5 k
Twitter followers
14.1 k
Twitter followers
14.4 k
Number of tweets (last 30 days)
Number of tweets (last 30 days)
99
Number of tweets (last 30 days)
82
Number of tweets (last 30 days)
10
Number of tweets (last 30 days)
234
Number of tweets (last 30 days)
N/A
Number of tweets (last 30 days)
336
Number of tweets (last 30 days)
22
Number of tweets (last 30 days)
24
Number of tweets (last 30 days)
149
Number of tweets (last 30 days)
520
Average likes per tweet (last 30 days)
Average likes per tweet (last 30 days)
4.9
Average likes per tweet (last 30 days)
1.4
Average likes per tweet (last 30 days)
0.9
Average likes per tweet (last 30 days)
2.6
Average likes per tweet (last 30 days)
N/A
Average likes per tweet (last 30 days)
3
Average likes per tweet (last 30 days)
1.6
Average likes per tweet (last 30 days)
7.5
Average likes per tweet (last 30 days)
1.4
Average likes per tweet (last 30 days)
1.7
Percentage of tweets with engagement (last 30 days)
Percentage of tweets with engagement (last 30 days)
85.86%
Percentage of tweets with engagement (last 30 days)
84.15%
Percentage of tweets with engagement (last 30 days)
80%
Percentage of tweets with engagement (last 30 days)
97.01%
Percentage of tweets with engagement (last 30 days)
N/A
Percentage of tweets with engagement (last 30 days)
94.05%
Percentage of tweets with engagement (last 30 days)
72.73%
Percentage of tweets with engagement (last 30 days)
91.67%
Percentage of tweets with engagement (last 30 days)
80.54%
Percentage of tweets with engagement (last 30 days)
84.62%
Employee Rating
Employee Rating
4.3
Employee Rating
4.1
Employee Rating
3.1
Employee Rating
3.9
Employee Rating
N/A
Employee Rating
3.9
Employee Rating
3.6
Employee Rating
4.4
Employee Rating
4
Employee Rating
4.6

Financial

Revenue (est.)
Revenue (est.)
$2b (Y, 2023)
Revenue (est.)
$2b (FY, 2022)
Revenue (est.)
N/A
Revenue (est.)
$902.2m (FY, 2023)
Revenue (est.)
N/A
Revenue (est.)
$2.5b (FY, 2022)
Revenue (est.)
N/A
Revenue (est.)
$3.8b (FY, 2022)
Revenue (est.)
$2.2b (FY, 2022)
Revenue (est.)
$778.8m (FY, 2022)
Cost of goods
Cost of goods
N/A
Cost of goods
$641.7m (FY, 2022)
Cost of goods
N/A
Cost of goods
$295.1m (FY, 2023)
Cost of goods
N/A
Cost of goods
$1.3b (FY, 2022)
Cost of goods
N/A
Cost of goods
$2b (FY, 2022)
Cost of goods
$507.1m (FY, 2022)
Cost of goods
$367.5m (FY, 2022)
Gross profit
Gross profit
N/A
Gross profit
$1.3b (FY, 2022)
Gross profit
N/A
Gross profit
$607.2m (FY, 2023)
Gross profit
N/A
Gross profit
$1.2b (FY, 2022)
Gross profit
N/A
Gross profit
$1.8b (FY, 2022)
Gross profit
$1.7b (FY, 2022)
Gross profit
$411.3m (FY, 2022)
Net income
Net income
N/A
Net income
($879.2m) (FY, 2022)
Net income
N/A
Net income
$15.7m (FY, 2023)
Net income
N/A
Net income
($2.1b) (FY, 2022)
Net income
N/A
Net income
($1.3b) (FY, 2022)
Net income
$265.9m (FY, 2022)
Net income
($94.7m) (FY, 2022)

Operating

Countries
Countries
100 (Jun, 2023)
Countries
N/A
Countries
N/A
Countries
175 (Q3, 2024)
Countries
N/A
Countries
N/A
Countries
N/A
Countries
180 (Q3, 2023)
Countries
150 (FY, 2021)
Countries
N/A
Enterprise Customers
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
10 k (Q3, 2024)
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
25 k (FY, 2021)
Enterprise Customers
2.5 k (FY, 2022)
Facility Space Leased, sq. ft.
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
110 k (FY, 2022)
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
N/A
Facility Space Leased, sq. ft.
173 k (FY, 2022)
Patents (Foreign)
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
43 (FY, 2021)
Patents (Foreign)
5 (FY, 2021)
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
414 (FY, 2021)
Patents (US)
14 (FY, 2021)
Patents Issued
Patents Issued
N/A
Patents Issued
429 (Q1, 2023)
Patents Issued
N/A
Patents Issued
N/A
Patents Issued
N/A
Patents Issued
N/A
Patents Issued
N/A
Patents Issued
233 (FY, 2021)
Patents Issued
N/A
Patents Issued
N/A
Patents Pending (US)
Patents Pending (US)
N/A
Patents Pending (US)
54 (Q1, 2023)
Patents Pending (US)
N/A
Patents Pending (US)
N/A
Patents Pending (US)
N/A
Patents Pending (US)
N/A
Patents Pending (US)
N/A
Patents Pending (US)
N/A
Patents Pending (US)
N/A
Patents Pending (US)
2 (FY, 2021)
Products
Products
4 (Jun, 2023)
Products
N/A
Products
N/A
Products
N/A
Products
26 (Mar, 2021)
Products
N/A
Products
N/A
Products
N/A
Products
N/A
Products
N/A
Remaining Performance Obligations
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
$689.8m (Q3, 2024)
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
$128.8m (Q3, 2023)
Remaining Performance Obligations
$1.8m (FY, 2021)
Remaining Performance Obligations
$758.9m (FY, 2022)
Trademarks (Foreign)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
512 (FY, 2022)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
10 (FY, 2022)
Trademarks (US)
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
4 (Jan, 2024)
Trademarks (US)
58 (FY, 2022)
Trademarks (US)
N/A
Trademarks (US)
3 (FY, 2022)

Funding

Latest funding round
Latest funding round
$ 900m (over 7 years ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
$ 100m (about 21 years ago)
Latest funding round
$ 230m (over 2 years ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Total funding raised
Total funding raised
$ 900m
Total funding raised
$ 44m
Total funding raised
N/A
Total funding raised
$ 200m
Total funding raised
$ 35.3m
Total funding raised
$ 100m
Total funding raised
$ 497.5m
Total funding raised
$ 3.2b
Total funding raised
$ 52.8m
Total funding raised
$ 84.1m
For sources of this data, please see the company profile

View Company Profiles

RingCentral
HQ
Belmont, US
Employees
3,902

RingCentral is a provider of enterprise cloud communications, collaboration, and other contact center solutions.

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ViaPath Technologies
HQ
Falls Church, US
Employees
981↓ 4% decrease

ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.

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Verint
HQ
Melville, US
Employees
4,100

Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.

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NICE inContact
HQ
Sandy, US

NICE inContact is a company developing cloud contact center software.

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