Genesys Competitors and Similar CompaniesClear all
Genesys's competitors and similar companies include RingCentral, ViaPath Technologies, Verint Systems, NICE inContact, Avaya, Talkdesk, Twilio, NICE and Five9.
 Genesys Genesys Cloud Services is a company that provides cloud customer experience and contact center solutions. |  RingCentral RingCentral is a provider of enterprise cloud communications, collaboration, and other contact center solutions. |  ViaPath Technologies ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities. |  Verint Systems Verint Systems is a company that provides customer experience (CX) automation solutions. |  Avaya Avaya Holdings is a company that specializes in digital communications products, solutions, and services. |  Twilio Twilio is a software company that develops a customer engagement and cloud communication platform. | |||||
Founding Date | Founding Date 1990 | Founding Date 1999 | Founding Date 1988 | Founding Date 1994 | Founding Date 1997 | Founding Date 2007 | Founding Date 2011 | Founding Date 2008 | Founding Date 1986 | Founding Date 2001 |
Type | Type Private | Type Public | Type Private | Type Public | Type Subsidiary | Type Private | Type Private | Type Public | Type Public | Type Public |
Tags | ||||||||||
Locations | Locations Menlo Park, US HQ Buenos Aires, AR Brisbane, AU Canberra, AU Melbourne, AU Sydney, AU Zaventem, BE see more | Locations Falls Church, US HQ | Locations Melville, US HQ Melbourne, AU North Sydney, AU Beijing, CN Shanghai, CN Hong Kong, HK Budapest, HU see more | Locations Sandy, US HQ North Sydney, AU Taguig, PH London, GB | Locations Morristown, US HQ Buenos Aires, AR Canberra, AU Melbourne, AU North Ryde, AU North Ryde, AU Wien, AT see more | Locations Palo Alto, US HQ Docklands, AU Paris, FR Porto, PT Singapore, SG London, GB | Locations San Francisco, US HQ Barangaroo, AU Prague, CZ Kesklinna, EE Puteaux, FR Berlin, DE Hong Kong, HK see more | Locations Ra'anana, IL HQ Melbourne, AU Sydney, AU São Paulo, BR Beijing, CN Shanghai, CN Ostrava, CZ see more | Locations San Ramon, US HQ Melbourne, AU São Paulo, BR Toronto, CA Munich, DE Amsterdam, NL Mandaluyong, PH see more | |
Employees | Employees 8,2861% increase | Employees 4,0845% increase | Employees 599 | Employees 3,70010% decrease | Employees 1,360 | Employees 6,33811% decrease | Employees 1,2841% increase | Employees 5,5356% decrease | Employees 8,7264% increase | Employees 2,38011% increase |
Valuation ($) | Valuation ($) N/A | Valuation ($) 3.1 b | Valuation ($) N/A | Valuation ($) 2 b | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 10.5 b | Valuation ($) 9.7 b | Valuation ($) 11.3 b | Valuation ($) 2.2 b |
Financial | ||||||||||
Revenue (est.) | Revenue (est.) $2b (Y, 2023) | Revenue (est.) $2.4b (FY, 2024) | Revenue (est.) N/A | Revenue (est.) $909.2m (FY, 2025) | Revenue (est.) N/A | Revenue (est.) $2.5b (FY, 2022) | Revenue (est.) N/A | Revenue (est.) $4.5b (FY, 2024) | Revenue (est.) $2.7b (FY, 2024) | Revenue (est.) $1b (FY, 2024) |
Cost of goods | Cost of goods N/A | Cost of goods $705.5m (FY, 2024) | Cost of goods N/A | Cost of goods $261.1m (FY, 2025) | Cost of goods N/A | Cost of goods $1.3b (FY, 2022) | Cost of goods N/A | Cost of goods $2.2b (FY, 2024) | Cost of goods $704.5m (FY, 2024) | Cost of goods $477.5m (FY, 2024) |
Gross profit | Gross profit N/A | Gross profit $1.7b (FY, 2024) | Gross profit N/A | Gross profit $648.1m (FY, 2025) | Gross profit N/A | Gross profit $1.2b (FY, 2022) | Gross profit N/A | Gross profit $2.3b (FY, 2024) | Gross profit $2b (FY, 2024) | Gross profit $564.4m (FY, 2024) |
Net income | Net income N/A | Net income ($58.3m) (FY, 2024) | Net income N/A | Net income $83.1m (FY, 2025) | Net income N/A | Net income ($2.1b) (FY, 2022) | Net income N/A | Net income ($109.4m) (FY, 2024) | Net income $442.6m (FY, 2024) | Net income ($12.8m) (FY, 2024) |
Operating ⚠ | ||||||||||
Countries | Countries 100 (Jun, 2023) | Countries N/A | Countries N/A | Countries 175 (Q3, 2024) | Countries N/A | Countries N/A | Countries N/A | Countries 180 (FY, 2024) | Countries 150 (FY, 2021) | Countries N/A |
Enterprise Customers | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 10 k (Q3, 2024) | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 25 k (FY, 2021) | Enterprise Customers 2.5 k (FY, 2022) |
Patents (Foreign) | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) 43 (FY, 2021) | Patents (Foreign) 5 (FY, 2021) |
Patents (US) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 414 (FY, 2021) | Patents (US) 14 (FY, 2021) |
Products | Products 4 (Jun, 2023) | Products N/A | Products N/A | Products N/A | Products 26 (Mar, 2021) | Products N/A | Products N/A | Products N/A | Products N/A | Products N/A |
Remaining Performance Obligations | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $689.8m (Q3, 2024) | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $182.3m (FY, 2024) | Remaining Performance Obligations $1.8m (FY, 2021) | Remaining Performance Obligations $758.9m (FY, 2022) |
Trademarks (Foreign) | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) 569 (FY, 2024) | Trademarks (Foreign) N/A | Trademarks (Foreign) 10 (FY, 2022) |
Trademarks (US) | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) 4 (Jan, 2024) | Trademarks (US) 54 (FY, 2024) | Trademarks (US) N/A | Trademarks (US) 3 (FY, 2022) |
Funding | ||||||||||
Latest funding round | Latest funding round $ 900m (over 8 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round $ 100m (over 22 years ago) | Latest funding round $ 230m (over 3 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A |
Total funding raised | Total funding raised $ 900m | Total funding raised $ 114m | Total funding raised N/A | Total funding raised $ 200m | Total funding raised $ 35.3m | Total funding raised $ 100m | Total funding raised $ 497.5m | Total funding raised $ 3.2b | Total funding raised $ 52.8m | Total funding raised $ 84.1m |
For sources of this data, please see the company profile
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