Genesys's competitors

Genesys's competitors include LiveOps, Ringcentral, Aspect Software, Five9 and inContact
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Genesys
Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses.
LiveOps
The global leader in cloud contact center and customer service solutions.
Ringcentral
RingCentral provides cloud computing-based phone systems to help small businesses manage mobile, fax and email communications.
Aspect Software
Aspect Software offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date.
Five9
Five9 is a company providing cloud-based call center software for sales, marketing and support.
inContact
inContact helps contact centers around the globe create profitable customer experiences with its powerful portfolio of cloud-based software.
Founding Date
Founding Date
1990
Founding Date
2000
Founding Date
2003
Founding Date
1973
Founding Date
2001
Founding Date
1997
Type
Type
Private
Type
Subsidiary
Type
Public
Type
Private
Type
Public
Type
Subsidiary
Tags
Locations
Locations
Daly City, US HQ
South Melbourne, AU
Perth, AU
Overijse, BE
Pinheiros, BR
Markham, CA
Montréal, CA
see more
Locations
Scottsdale, US HQ
Redwood City, US
Dayton, US
Locations
Belmont, US HQ
Toronto, CA
Xiamen, CN
Hong Kong, HK
Manila, PH
London, GB
Charlotte, US
see more
Locations
Phoenix, US HQ
North Sydney, AU
Consolacao, BR
Huangpu, CN
Chaoyang, CN
Dalian Shi, CN
Bogotá, CO
see more
Locations
San Ramon, US HQ
Locations
Sandy, US HQ
Employees
Employees
5,564
Employees
731 6% decrease
Employees
1,037
Employees
2,055
Employees
780
Employees
1,015
Valuation ($)
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
4.9 b
Valuation ($)
N/A
Valuation ($)
1.6 b
Valuation ($)
N/A
Facebook followers
Facebook followers
12.8 k
Facebook followers
6.9 k
Facebook followers
35.2 k
Facebook followers
4.3 k
Facebook followers
1.8 k
Facebook followers
3.7 k
Twitter followers
Twitter followers
16.1 k
Twitter followers
7.6 k
Twitter followers
43.7 k
Twitter followers
13.6 k
Twitter followers
9.7 k
Twitter followers
7.9 k

Financial

Revenue (est.)
Revenue (est.)
$900m (Y, 2015)
Revenue (est.)
N/A
Revenue (est.)
$379.7m (FY, 2016)
Revenue (est.)
$444.9m (FY, 2014)
Revenue (est.)
$44.2m (FY, 2016)
Revenue (est.)
$222m (FY, 2015)
Cost of goods
Cost of goods
N/A
Cost of goods
N/A
Cost of goods
$92.2m (FY, 2016)
Cost of goods
$191.4m (FY, 2014)
Cost of goods
$15.8m (FY, 2016)
Cost of goods
N/A
Gross profit
Gross profit
N/A
Gross profit
N/A
Gross profit
$287.5m (FY, 2016)
Gross profit
$253.5m (FY, 2014)
Gross profit
$28.4m (FY, 2016)
Gross profit
N/A
Net income
Net income
N/A
Net income
N/A
Net income
($29.3m) (FY, 2016)
Net income
($35.5m) (FY, 2014)
Net income
($11.9m) (FY, 2016)
Net income
($22.8m) (FY, 2015)

Operating

Agents
Agents
N/A
Agents
N/A
Agents
N/A
Agents
1.4 m (Feb, 2018)
Agents
N/A
Agents
155 k (FY, 2015)
Countries
Countries
100 (Feb, 2018)
Countries
N/A
Countries
N/A
Countries
80 (Feb, 2018)
Countries
N/A
Countries
100 (FY, 2015)
Customers
Customers
10 k (Feb, 2018)
Customers
N/A
Customers
350 k (FY, 2016)
Customers
2.1 k (Feb, 2018)
Customers
N/A
Customers
N/A
Daily Customer Interactions
Daily Customer Interactions
100 m (Feb, 2015)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
100 m (Feb, 2018)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Interactions per Year
Interactions per Year
25 b (Feb, 2018)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
3 b (FY, 2016)
Interactions per Year
6 b (FY, 2015)
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
106 (FY, 2016)
Patents (US)
N/A
Patents (US)
10 (FY, 2016)
Patents (US)
17 (FY, 2015)
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