Genesys competitorsClear all

Genesys's top competitors include Aspect Software, IMImobile, Avaya, Talkdesk, Twilio, NICE and Five9.
Genesys
Genesys
Genesys (also known as Genesys Telecommunications Laboratories) is a company developing omnichannel customer experience and contact center solutions.
Aspect Software
Aspect Software
Aspect Software is a company offering a customer engagement platform.
IMImobile
IMImobile
IMImobile is a company providing cloud communications software and solutions that automate digital customer communications and interactions.
Avaya
Avaya
Avaya is a company providing contact center, unified communications, and networking products and services.
Talkdesk
Talkdesk
Talkdesk is a company developing a cloud contact center platform.
Twilio
Twilio
Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications.
NICE
NICE
NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data.
Five9
Five9
Five9 is a company providing cloud-based call center software for sales, marketing, and support.
Founding Date
Founding Date
1990
Founding Date
1973
Founding Date
1999
Founding Date
2000
Founding Date
2011
Founding Date
2008
Founding Date
1986
Founding Date
2001
Type
Type
Private
Type
Subsidiary
Type
Subsidiary
Type
Public
Type
Private
Type
Public
Type
Public
Type
Public
Tags
Locations
Locations
Daly City, US HQ
Buenos Aires, AR
Brisbane, AU
Canberra, AU
North Sydney, AU
South Melbourne, AU
Zaventem, BE
see more
Locations
Westford, US HQ
Bela Vista, BR
Beijing, CN
Dalian Shi, CN
Shanghai, CN
Köln, DE
Bengaluru, IN
see more
Locations
London, GB HQ
Toronto, CA
Bengaluru, IN
Gurugram, IN
Hyderabad, IN
Mumbai, IN
Lagos, NG
see more
Locations
Durham, US HQ
Brisbane City, AU
Canberra, AU
Melbourne, AU
North Ryde, AU
Wien, AT
Dhaka, BD
see more
Locations
San Francisco, US HQ
Coimbra, PT
Lisboa, PT
Porto, PT
London, GB
Lehi, US
San Francisco, US
Locations
San Francisco, US HQ
Melbourne, AU
Pyrmont, AU
São Paulo, BR
Bogotá, CO
Praha, CZ
Kesklinna, EE
see more
Locations
Ra'anana, IL HQ
Melbourne, AU
North Sydney, AU
Cochabamba, BO
São Paulo, BR
Toronto, CA
Beijing, CN
see more
Locations
San Ramon, US HQ
Haymarket, AU
Toronto, CA
Cologne, DE
Amsterdam, NL
Mandaluyong, PH
Nizhny Novgorod, RU
see more
Employees
Employees
6,250
Employees
1,5791% decrease
Employees
1,1146% increase
Employees
8,2665% increase
Employees
1,3905% increase
Employees
3,66420% increase
Employees
5,9969% increase
Employees
1,21023% increase
Valuation ($)
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
2.4 b
Valuation ($)
3 b
Valuation ($)
57.5 b
Valuation ($)
N/A
Valuation ($)
10.7 b
Twitter followers
Twitter followers
33.9 k
Twitter followers
12.8 k
Twitter followers
2.4 k
Twitter followers
38.2 k
Twitter followers
6.6 k
Twitter followers
77.6 k
Twitter followers
12.2 k
Twitter followers
12.3 k
Number of tweets (last 30 days)
Number of tweets (last 30 days)
41
Number of tweets (last 30 days)
23
Number of tweets (last 30 days)
37
Number of tweets (last 30 days)
173
Number of tweets (last 30 days)
115
Number of tweets (last 30 days)
130
Number of tweets (last 30 days)
69
Number of tweets (last 30 days)
132
Average likes per tweet (last 30 days)
Average likes per tweet (last 30 days)
7
Average likes per tweet (last 30 days)
1
Average likes per tweet (last 30 days)
3.6
Average likes per tweet (last 30 days)
3.3
Average likes per tweet (last 30 days)
1.1
Average likes per tweet (last 30 days)
3.3
Average likes per tweet (last 30 days)
0.9
Average likes per tweet (last 30 days)
2.6
Percentage of tweets with engagement (last 30 days)
Percentage of tweets with engagement (last 30 days)
95.12%
Percentage of tweets with engagement (last 30 days)
65.22%
Percentage of tweets with engagement (last 30 days)
100%
Percentage of tweets with engagement (last 30 days)
94.8%
Percentage of tweets with engagement (last 30 days)
96.52%
Percentage of tweets with engagement (last 30 days)
93.08%
Percentage of tweets with engagement (last 30 days)
69.57%
Percentage of tweets with engagement (last 30 days)
98.48%
Alexa Website Rank
Alexa Website Rank
84212
Alexa Website Rank
276734
Alexa Website Rank
210271
Alexa Website Rank
76218
Alexa Website Rank
96377
Alexa Website Rank
16526
Alexa Website Rank
168184
Alexa Website Rank
22292
Employee Rating
Employee Rating
4.1
Employee Rating
3.4
Employee Rating
N/A
Employee Rating
3.7
Employee Rating
3.6
Employee Rating
4.3
Employee Rating
4.2
Employee Rating
N/A

Financial

Revenue (est.)
Revenue (est.)
$1.4b (Y, 2017)
Revenue (est.)
$444.9m (FY, 2014)
Revenue (est.)
£171.2m (FY, 2020)
Revenue (est.)
$2.9b (FY, 2020)
Revenue (est.)
N/A
Revenue (est.)
$1.8b (FY, 2020)
Revenue (est.)
$1.6b (FY, 2019)
Revenue (est.)
$434.9m (FY, 2020)
Cost of goods
Cost of goods
N/A
Cost of goods
$191.4m (FY, 2014)
Cost of goods
£92.1m (FY, 2020)
Cost of goods
$1.3b (FY, 2020)
Cost of goods
N/A
Cost of goods
$846.1m (FY, 2020)
Cost of goods
$531.8m (FY, 2019)
Cost of goods
$180.3m (FY, 2020)
Gross profit
Gross profit
N/A
Gross profit
$253.5m (FY, 2014)
Gross profit
£79.1m (FY, 2020)
Gross profit
$1.6b (FY, 2020)
Gross profit
N/A
Gross profit
$915.7m (FY, 2020)
Gross profit
$1b (FY, 2019)
Gross profit
$254.6m (FY, 2020)
Net income
Net income
N/A
Net income
($35.5m) (FY, 2014)
Net income
£2m (FY, 2020)
Net income
($680m) (FY, 2020)
Net income
N/A
Net income
($491m) (FY, 2020)
Net income
$185.9m (FY, 2019)
Net income
($42.1m) (FY, 2020)

Operating

Countries
Countries
100 (Aug, 2019)
Countries
80 (Feb, 2018)
Countries
N/A
Countries
N/A
Countries
50 (Sep, 2019)
Countries
180 (Q1, 2020)
Countries
150 (FY, 2019)
Countries
N/A
Customers
Customers
11 k (Aug, 2019)
Customers
2.1 k (Feb, 2018)
Customers
N/A
Customers
N/A
Customers
1.8 k (Sep, 2019)
Customers
N/A
Customers
N/A
Customers
N/A
Daily Customer Interactions
Daily Customer Interactions
100 m (Feb, 2015)
Daily Customer Interactions
100 m (Feb, 2018)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Data Centers
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
9 (Sep, 2019)
Data Centers
25 (Q1, 2020)
Data Centers
N/A
Data Centers
N/A
Enterprise Customers
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
25 k (FY, 2019)
Enterprise Customers
2 k (FY, 2019)
Interactions per Year
Interactions per Year
25 b (Aug, 2019)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
3 b (FY, 2017)
Patents (Foreign)
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
65 (FY, 2019)
Patents (Foreign)
5 (FY, 2019)
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
336 (FY, 2019)
Patents (US)
10 (FY, 2019)
Patents and Patent Applications
Patents and Patent Applications
N/A
Patents and Patent Applications
700 (Sep, 2019)
Patents and Patent Applications
N/A
Patents and Patent Applications
4.5 k (FY, 2019)
Patents and Patent Applications
N/A
Patents and Patent Applications
N/A
Patents and Patent Applications
N/A
Patents and Patent Applications
N/A
Trademarks
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
4 (Sep, 2019)
Trademarks
N/A
Trademarks
80 (FY, 2019)
Trademarks
N/A
Trademarks (Foreign)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
163 (FY, 2019)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
9 (FY, 2019)
Trademarks (US)
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
32 (FY, 2019)
Trademarks (US)
N/A
Trademarks (US)
5 (FY, 2019)
Users
Users
N/A
Users
N/A
Users
N/A
Users
N/A
Users
30 k (Sep, 2019)
Users
2 m (Jun, 2018)
Users
N/A
Users
N/A

Funding

Latest funding round
Latest funding round
$ 900m (over 4 years ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
$ 143m (8 months ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Total funding raised
Total funding raised
$ 900m
Total funding raised
$ 50m
Total funding raised
$ 53.4m
Total funding raised
N/A
Total funding raised
$ 267.5m
Total funding raised
$ 230.3m
Total funding raised
N/A
Total funding raised
$ 84.1m
For sources of this data, please see the company profile

View company profiles

Aspect Software
HQ
Westford, US

Aspect Software is a company offering a customer engagement platform.

View company
IMImobile
HQ
London, GB

IMImobile is a company providing cloud communications software and solutions that automate digital customer communications and interactions.

View company
Avaya
HQ
Durham, US
Employees
8,266↑ 5% increase

Avaya is a company providing contact center, unified communications, and networking products and services.

View company
Talkdesk
HQ
San Francisco, US
Employees
1,390↑ 5% increase

Talkdesk is a company developing a cloud contact center platform.

View company