Genesys competitors

Genesys's competitors include Five9, Ringcentral, NICE inContact, LiveOps and Aspect Software
Add company...
Genesys
Genesys, (also known as Genesys Telecommunications Laboratories), is a company that sells customer experience and call center technology to mid-sized and large businesses.
Five9
Five9 is a company providing cloud-based call center software for sales, marketing and support.
Ringcentral
RingCentral provides cloud computing-based phone systems to help small businesses manage mobile, fax and email communications.
NICE inContact
NICE inContact helps contact centers around the globe create profitable customer experiences with its powerful portfolio of cloud-based software.
LiveOps
The global leader in cloud contact center and customer service solutions.
Aspect Software
Aspect Software offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date.
Founding Date
Founding Date
1990
Founding Date
2001
Founding Date
2003
Founding Date
1997
Founding Date
2000
Founding Date
1973
Type
Type
Private
Type
Public
Type
Public
Type
Subsidiary
Type
Subsidiary
Type
Private
Tags
Locations
Locations
Daly City, US HQ
South Melbourne, AU
Perth, AU
Overijse, BE
Pinheiros, BR
Montréal, CA
Markham, CA
see more
Locations
San Ramon, US HQ
Locations
Belmont, US HQ
Toronto, CA
Xiamen, CN
Hong Kong, HK
Manila, PH
London, GB
Centennial, US
see more
Locations
Sandy, US HQ
Locations
Scottsdale, US HQ
Redwood City, US
Dayton, US
Locations
Phoenix, US HQ
North Sydney, AU
Consolacao, BR
Dalian Shi, CN
Huangpu, CN
Chaoyang, CN
Bogotá, CO
see more
Employees
Employees
5,7181% increase
Employees
780
Employees
1,037
Employees
N/A
Employees
N/A
Employees
2,094
Valuation ($)
Valuation ($)
N/A
Valuation ($)
2.6 b
Valuation ($)
7.1 b
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Facebook likes
Facebook likes
13.1 k
Facebook likes
1.9 k
Facebook likes
35.7 k
Facebook likes
4.1 k
Facebook likes
6.9 k
Facebook likes
4.4 k
Twitter followers
Twitter followers
16.4 k
Twitter followers
10.3 k
Twitter followers
43.7 k
Twitter followers
7.9 k
Twitter followers
7.6 k
Twitter followers
13.6 k

Financial

Revenue (est.)
Revenue (est.)
$1.4b (Y, 2017)
Revenue (est.)
$200.2m (FY, 2017)
Revenue (est.)
$501.5m (FY, 2017)
Revenue (est.)
$222m (FY, 2015)
Revenue (est.)
N/A
Revenue (est.)
$444.9m (FY, 2014)
Cost of goods
Cost of goods
N/A
Cost of goods
$83.1m (FY, 2017)
Cost of goods
$121.3m (FY, 2017)
Cost of goods
N/A
Cost of goods
N/A
Cost of goods
$191.4m (FY, 2014)
Gross profit
Gross profit
N/A
Gross profit
$117.1m (FY, 2017)
Gross profit
$380.3m (FY, 2017)
Gross profit
N/A
Gross profit
N/A
Gross profit
$253.5m (FY, 2014)
Net income
Net income
N/A
Net income
($9m) (FY, 2017)
Net income
($26.1m) (FY, 2017)
Net income
($22.8m) (FY, 2015)
Net income
N/A
Net income
($35.5m) (FY, 2014)

Operating

Agents
Agents
N/A
Agents
N/A
Agents
N/A
Agents
155 k (FY, 2015)
Agents
N/A
Agents
1.4 m (Feb, 2018)
Countries
Countries
100 (Feb, 2018)
Countries
N/A
Countries
N/A
Countries
100 (FY, 2015)
Countries
N/A
Countries
80 (Feb, 2018)
Customers
Customers
11 k (Jun, 2018)
Customers
N/A
Customers
350 k (FY, 2016)
Customers
N/A
Customers
N/A
Customers
2.1 k (Feb, 2018)
Daily Customer Interactions
Daily Customer Interactions
100 m (Feb, 2015)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
100 m (Feb, 2018)
Interactions per Year
Interactions per Year
25 b (Feb, 2018)
Interactions per Year
3 b (FY, 2016)
Interactions per Year
N/A
Interactions per Year
6 b (FY, 2015)
Interactions per Year
N/A
Interactions per Year
N/A
Patents (US)
Patents (US)
N/A
Patents (US)
10 (FY, 2016)
Patents (US)
106 (FY, 2016)
Patents (US)
17 (FY, 2015)
Patents (US)
N/A
Patents (US)
N/A

Funding

Total funding raised
Total funding raised
$ 900m
Total funding raised
$ 156.7m
Total funding raised
$ 45.9m
Total funding raised
$ 35.3m
Total funding raised
$ 81m
Total funding raised
N/A
For sources of this data, please see the company profileDownload Excel

View company profiles

Five9
HQ
San Ramon, US
Employees
780

Five9 is a company providing cloud-based call center software for sales, marketing and support.

View company
Ringcentral
HQ
Belmont, US
Employees
1,037

RingCentral provides cloud computing-based phone systems to help small businesses manage mobile, fax and email communications.

View company
NICE inContact
HQ
Sandy, US

NICE inContact helps contact centers around the globe create profitable customer experiences with its powerful portfolio of cloud-based software.

View company
LiveOps
HQ
Scottsdale, US

The global leader in cloud contact center and customer service solutions.

View company