Genesys competitorsClear all

Genesys's top competitors include IMImobile, Avaya, Talkdesk, Twilio, NICE and Five9.
Genesys
Genesys
Genesys (also known as Genesys Telecommunications Laboratories) is a company developing omnichannel customer experience and contact center solutions.
IMImobile
IMImobile
IMImobile is a company providing cloud communications software and solutions that automate digital customer communications and interactions.
Avaya
Avaya
Avaya is a company providing contact center, unified communications, and networking products and services.
Talkdesk
Talkdesk
Talkdesk is a company developing a cloud contact center platform.
Twilio
Twilio
Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications.
NICE
NICE
NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data.
Five9
Five9
Five9 is a company providing cloud-based call center software for sales, marketing, and support.
Founding Date
Founding Date
1990
Founding Date
1999
Founding Date
2000
Founding Date
2011
Founding Date
2008
Founding Date
1986
Founding Date
2001
Type
Type
Private
Type
Public
Type
Public
Type
Private
Type
Public
Type
Public
Type
Public
Tags
Locations
Locations
Daly City, US HQ
Buenos Aires, AR
Brisbane, AU
Canberra, AU
North Sydney, AU
South Melbourne, AU
Zaventem, BE
see more
Locations
London, GB HQ
Toronto, CA
Bengaluru, IN
Gurugram, IN
Hyderabad, IN
Mumbai, IN
Lagos, NG
see more
Locations
Santa Clara, US HQ
Brisbane City, AU
Canberra, AU
Melbourne, AU
North Ryde, AU
Wien, AT
Dhaka, BD
see more
Locations
San Francisco, US HQ
Coimbra, PT
Lisbon, PT
Porto, PT
London, GB
Lehi, US
Locations
San Francisco, US HQ
Melbourne, AU
Pyrmont, AU
São Paulo, BR
Bogotá, CO
Praha, CZ
Kesklinna, EE
see more
Locations
Ra'anana, IL HQ
Melbourne, AU
North Sydney, AU
Cochabamba, BO
São Paulo, BR
Beijing, CN
Shanghai, CN
see more
Locations
San Ramon, US HQ
Sydney, AU
Toronto, CA
Cologne, DE
Amsterdam, NL
Mandaluyong, PH
Nizhny Novgorod, RU
see more
Employees
Employees
6,234
Employees
1,1146% increase
Employees
7,9002% decrease
Employees
1,1172% increase
Employees
3,0605% increase
Employees
5,9969% increase
Employees
1,21023% increase
Valuation ($)
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
1.4 b
Valuation ($)
3 b
Valuation ($)
46.9 b
Valuation ($)
N/A
Valuation ($)
9.3 b
Twitter followers
Twitter followers
34.7 k
Twitter followers
2.4 k
Twitter followers
38.4 k
Twitter followers
6.5 k
Twitter followers
75.5 k
Twitter followers
12.2 k
Twitter followers
12.3 k
Number of tweets (last 30 days)
Number of tweets (last 30 days)
141
Number of tweets (last 30 days)
19
Number of tweets (last 30 days)
125
Number of tweets (last 30 days)
142
Number of tweets (last 30 days)
109
Number of tweets (last 30 days)
138
Number of tweets (last 30 days)
105
Average likes per tweet (last 30 days)
Average likes per tweet (last 30 days)
6.9
Average likes per tweet (last 30 days)
5.9
Average likes per tweet (last 30 days)
4.6
Average likes per tweet (last 30 days)
4.8
Average likes per tweet (last 30 days)
3
Average likes per tweet (last 30 days)
0.8
Average likes per tweet (last 30 days)
2.8
Percentage of tweets with engagement (last 30 days)
Percentage of tweets with engagement (last 30 days)
97.16%
Percentage of tweets with engagement (last 30 days)
100%
Percentage of tweets with engagement (last 30 days)
93.6%
Percentage of tweets with engagement (last 30 days)
91.55%
Percentage of tweets with engagement (last 30 days)
93.58%
Percentage of tweets with engagement (last 30 days)
65.94%
Percentage of tweets with engagement (last 30 days)
100%
Alexa Website Rank
Alexa Website Rank
98014
Alexa Website Rank
316284
Alexa Website Rank
37508
Alexa Website Rank
102134
Alexa Website Rank
12609
Alexa Website Rank
130328
Alexa Website Rank
34505
Employee Rating
Employee Rating
4.2
Employee Rating
N/A
Employee Rating
3.5
Employee Rating
3.4
Employee Rating
4.1
Employee Rating
4.4
Employee Rating
N/A

Financial

Revenue (est.)
Revenue (est.)
$1.4b (Y, 2017)
Revenue (est.)
£171.2m (FY, 2020)
Revenue (est.)
$2.9b (FY, 2019)
Revenue (est.)
N/A
Revenue (est.)
$1.1b (FY, 2019)
Revenue (est.)
$1.6b (FY, 2019)
Revenue (est.)
$328m (FY, 2019)
Cost of goods
Cost of goods
N/A
Cost of goods
£92.1m (FY, 2020)
Cost of goods
$1.3b (FY, 2019)
Cost of goods
N/A
Cost of goods
$525.6m (FY, 2019)
Cost of goods
$531.8m (FY, 2019)
Cost of goods
$134.5m (FY, 2019)
Gross profit
Gross profit
N/A
Gross profit
£79.1m (FY, 2020)
Gross profit
$1.6b (FY, 2019)
Gross profit
N/A
Gross profit
$608.9m (FY, 2019)
Gross profit
$1b (FY, 2019)
Gross profit
$193.5m (FY, 2019)
Net income
Net income
N/A
Net income
£2m (FY, 2020)
Net income
($671m) (FY, 2019)
Net income
N/A
Net income
($307.1m) (FY, 2019)
Net income
$185.9m (FY, 2019)
Net income
($4.6m) (FY, 2019)

Operating

Countries
Countries
100 (Aug, 2019)
Countries
N/A
Countries
N/A
Countries
50 (Sep, 2019)
Countries
180 (Q1, 2020)
Countries
150 (FY, 2019)
Countries
N/A
Customers
Customers
11 k (Aug, 2019)
Customers
N/A
Customers
N/A
Customers
1.8 k (Sep, 2019)
Customers
N/A
Customers
N/A
Customers
N/A
Data Centers
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
9 (Sep, 2019)
Data Centers
25 (Q1, 2020)
Data Centers
N/A
Data Centers
N/A
Enterprise Customers
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
25 k (FY, 2019)
Enterprise Customers
2 k (FY, 2019)
Interactions per Year
Interactions per Year
25 b (Aug, 2019)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
3 b (FY, 2017)
Patents (Foreign)
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
65 (FY, 2019)
Patents (Foreign)
5 (FY, 2019)
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
336 (FY, 2019)
Patents (US)
10 (FY, 2019)
Trademarks
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
4 (Sep, 2019)
Trademarks
N/A
Trademarks
80 (FY, 2019)
Trademarks
N/A
Trademarks (Foreign)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
163 (FY, 2019)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
9 (FY, 2019)
Trademarks (US)
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
32 (FY, 2019)
Trademarks (US)
N/A
Trademarks (US)
5 (FY, 2019)
Users
Users
N/A
Users
N/A
Users
N/A
Users
30 k (Sep, 2019)
Users
2 m (Jun, 2018)
Users
N/A
Users
N/A

Funding

Latest funding round
Latest funding round
$ 900m (over 4 years ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
$ 143m (4 months ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Total funding raised
Total funding raised
$ 900m
Total funding raised
$ 53.4m
Total funding raised
$ 100m
Total funding raised
$ 267.5m
Total funding raised
$ 244m
Total funding raised
N/A
Total funding raised
$ 87.9m
For sources of this data, please see the company profile

View company profiles

IMImobile
HQ
London, GB
Employees
1,114↑ 6% increase

IMImobile is a company providing cloud communications software and solutions that automate digital customer communications and interactions.

View company
Avaya
HQ
Santa Clara, US
Employees
7,900↓ 2% decrease

Avaya is a company providing contact center, unified communications, and networking products and services.

View company
Talkdesk
HQ
San Francisco, US
Employees
1,117↑ 2% increase

Talkdesk is a company developing a cloud contact center platform.

View company
Twilio
HQ
San Francisco, US
Employees
3,060↑ 5% increase

Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications.

View company