Genesys competitors

Genesys Competitors include Nuance, Serenova, Aspect Software, LiveOps, NICE inContact and Ringcentral.
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Genesys
Genesys, (also known as Genesys Telecommunications Laboratories), is a company that sells customer experience and call center technology to mid-sized and large businesses.
Nuance
Nuance is a multinational computer software technology company, providing speech and imaging applications.
Serenova
Serenova is the provider of omnichannel call center software.
Aspect Software
Aspect Software offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date.
LiveOps
The global leader in cloud contact center and customer service solutions.
NICE inContact
NICE inContact helps contact centers around the globe create profitable customer experiences with its powerful portfolio of cloud-based software.
Ringcentral
RingCentral provides cloud computing-based phone systems to help small businesses manage mobile, fax and email communications.
Founding Date
Founding Date
1990
Founding Date
1992
Founding Date
2000
Founding Date
1973
Founding Date
2000
Founding Date
1997
Founding Date
2003
Type
Type
Private
Type
Public
Type
Private
Type
Private
Type
Subsidiary
Type
Subsidiary
Type
Public
Tags
Locations
Locations
Daly City, US HQ
South Melbourne, AU
Perth, AU
Overijse, BE
Pinheiros, BR
Montréal, CA
Markham, CA
see more
Locations
Burlington, US HQ
North Sydney, AU
Wien, AT
Merelbeke, BE
Paraíso, BR
Morumbi, BR
Montréal, CA
see more
Locations
Austin, US HQ
Fredericton, CA
Reading, GB
Locations
Phoenix, US HQ
North Sydney, AU
Consolacao, BR
Dalian Shi, CN
Huangpu, CN
Chaoyang, CN
Bogotá, CO
see more
Locations
Scottsdale, US HQ
Redwood City, US
Dayton, US
Locations
Sandy, US HQ
Locations
Belmont, US HQ
Toronto, CA
Xiamen, CN
Hong Kong, HK
Manila, PH
London, GB
Centennial, US
see more
Employees
Employees
5,7251% decrease
Employees
11,600
Employees
675
Employees
2,0761% decrease
Employees
N/A
Employees
N/A
Employees
1,037
Valuation ($)
Valuation ($)
N/A
Valuation ($)
5 b
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
6.7 b
Facebook likes
Facebook likes
13.1 k
Facebook likes
4
Facebook likes
N/A
Facebook likes
4.4 k
Facebook likes
6.9 k
Facebook likes
4.1 k
Facebook likes
35.7 k
Twitter followers
Twitter followers
16.4 k
Twitter followers
4.3 k
Twitter followers
N/A
Twitter followers
13.6 k
Twitter followers
7.6 k
Twitter followers
7.9 k
Twitter followers
43.7 k

Financial

Revenue (est.)
Revenue (est.)
$1.4b (Y, 2017)
Revenue (est.)
$1.9b (FY, 2017)
Revenue (est.)
N/A
Revenue (est.)
$444.9m (FY, 2014)
Revenue (est.)
N/A
Revenue (est.)
$222m (FY, 2015)
Revenue (est.)
$501.5m (FY, 2017)
Cost of goods
Cost of goods
N/A
Cost of goods
$853.8m (FY, 2017)
Cost of goods
N/A
Cost of goods
$191.4m (FY, 2014)
Cost of goods
N/A
Cost of goods
N/A
Cost of goods
$121.3m (FY, 2017)
Gross profit
Gross profit
N/A
Gross profit
$1.1b (FY, 2017)
Gross profit
N/A
Gross profit
$253.5m (FY, 2014)
Gross profit
N/A
Gross profit
N/A
Gross profit
$380.3m (FY, 2017)
Net income
Net income
N/A
Net income
($151m) (FY, 2017)
Net income
N/A
Net income
($35.5m) (FY, 2014)
Net income
N/A
Net income
($22.8m) (FY, 2015)
Net income
($26.1m) (FY, 2017)

Operating

Agents
Agents
N/A
Agents
N/A
Agents
N/A
Agents
1.4 m (Feb, 2018)
Agents
N/A
Agents
155 k (FY, 2015)
Agents
N/A
Countries
Countries
100 (Feb, 2018)
Countries
79 (FY, 2017)
Countries
N/A
Countries
80 (Feb, 2018)
Countries
N/A
Countries
100 (FY, 2015)
Countries
N/A
Customers
Customers
11 k (Jun, 2018)
Customers
N/A
Customers
N/A
Customers
2.1 k (Feb, 2018)
Customers
N/A
Customers
N/A
Customers
350 k (FY, 2016)
Daily Customer Interactions
Daily Customer Interactions
100 m (Feb, 2015)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
100 m (Feb, 2018)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Interactions per Year
Interactions per Year
25 b (Feb, 2018)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
6 b (FY, 2015)
Interactions per Year
N/A
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
17 (FY, 2015)
Patents (US)
106 (FY, 2016)

Funding

Total funding raised
Total funding raised
$ 900m
Total funding raised
N/A
Total funding raised
N/A
Total funding raised
N/A
Total funding raised
$ 81m
Total funding raised
$ 35.3m
Total funding raised
$ 45.9m
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Nuance
HQ
Burlington, US
Employees
11,600

Nuance is a multinational computer software technology company, providing speech and imaging applications.

View company
Serenova
HQ
Austin, US
Employees
675

Serenova is the provider of omnichannel call center software.

View company
Aspect Software
HQ
Phoenix, US
Employees
2,076↓ 1% decrease

Aspect Software offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date.

View company
LiveOps
HQ
Scottsdale, US

The global leader in cloud contact center and customer service solutions.

View company