Genesys competitors

Genesys Competitors include Nuance, Serenova, Aspect Software, LiveOps, NICE inContact and Ringcentral.
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Genesys
Genesys
Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.
Nuance
Nuance
Nuance is a multinational computer software technology company, providing speech and imaging applications.
Serenova
Serenova
Serenova is the provider of omnichannel call center software.
Aspect Software
Aspect Software
Aspect Software offers a customer engagement platform.
LiveOps
LiveOps
The global leader in cloud contact center and customer service solutions.
NICE inContact
NICE inContact
NICE inContact helps contact centers around the globe create profitable customer experiences with its powerful portfolio of cloud-based software.
Ringcentral
Ringcentral
RingCentral provides cloud computing-based phone systems to help small businesses manage mobile, fax and email communications.
Founding Date
Founding Date
1990
Founding Date
1992
Founding Date
2000
Founding Date
1973
Founding Date
2000
Founding Date
1997
Founding Date
2003
Type
Type
Private
Type
Public
Type
Private
Type
Subsidiary
Type
Subsidiary
Type
Subsidiary
Type
Public
Tags
Locations
Locations
Daly City, US HQ
South Melbourne, AU
North Sydney, AU
Perth, AU
Zaventem, BE
see more
Locations
Burlington, US HQ
North Sydney, AU
Wien, AT
Merelbeke, BE
Paraíso, BR
Morumbi, BR
Montréal, CA
see more
Locations
Austin, US HQ
Fredericton, CA
Reading, GB
Locations
Phoenix, US HQ
North Sydney, AU
Bela Vista, BR
Dalian, CN
Bogotá, CO
Köln, DE
Gurugram, IN
see more
Locations
Scottsdale, US HQ
Redwood City, US
Dayton, US
Locations
Sandy, US HQ
North Sydney, AU
Taguig, PH
London, GB
Locations
Belmont, US HQ
Xiamen, CN
London, GB
Fort Lauderdale, US
Charlotte, US
Centennial, US
Boca Raton, US
Employees
Employees
5,816
Employees
10,400
Employees
6791% increase
Employees
N/A
Employees
N/A
Employees
N/A
Employees
1,037
Valuation ($)
Valuation ($)
N/A
Valuation ($)
4.7 b
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
8.4 b
Twitter followers
Twitter followers
16.4 k
Twitter followers
4.3 k
Twitter followers
N/A
Twitter followers
13.6 k
Twitter followers
7.6 k
Twitter followers
7.9 k
Twitter followers
43.7 k

Financial

Revenue (est.)
Revenue (est.)
$1.4b (Y, 2017)
Revenue (est.)
$2.1b (FY, 2018)
Revenue (est.)
N/A
Revenue (est.)
$444.9m (FY, 2014)
Revenue (est.)
N/A
Revenue (est.)
$222m (FY, 2015)
Revenue (est.)
$501.5m (FY, 2017)
Cost of goods
Cost of goods
N/A
Cost of goods
$873.6m (FY, 2018)
Cost of goods
N/A
Cost of goods
$191.4m (FY, 2014)
Cost of goods
N/A
Cost of goods
N/A
Cost of goods
$121.3m (FY, 2017)
Gross profit
Gross profit
N/A
Gross profit
$1.2b (FY, 2018)
Gross profit
N/A
Gross profit
$253.5m (FY, 2014)
Gross profit
N/A
Gross profit
N/A
Gross profit
$380.3m (FY, 2017)
Net income
Net income
N/A
Net income
($159.9m) (FY, 2018)
Net income
N/A
Net income
($35.5m) (FY, 2014)
Net income
N/A
Net income
($22.8m) (FY, 2015)
Net income
($26.1m) (FY, 2017)

Operating

Agents
Agents
N/A
Agents
N/A
Agents
N/A
Agents
1.4 m (Feb, 2018)
Agents
N/A
Agents
275 k (Feb, 2019)
Agents
N/A
Countries
Countries
100 (Feb, 2019)
Countries
79 (FY, 2017)
Countries
N/A
Countries
80 (Feb, 2018)
Countries
N/A
Countries
100 (Feb, 2019)
Countries
N/A
Customers
Customers
11 k (Feb, 2019)
Customers
N/A
Customers
N/A
Customers
2.1 k (Feb, 2018)
Customers
N/A
Customers
N/A
Customers
350 k (FY, 2016)
Daily Customer Interactions
Daily Customer Interactions
100 m (Feb, 2015)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
100 m (Feb, 2018)
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Daily Customer Interactions
N/A
Interactions per Year
Interactions per Year
25 b (Feb, 2019)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
6 b (FY, 2015)
Interactions per Year
N/A
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
17 (FY, 2015)
Patents (US)
106 (FY, 2016)

Funding

Total funding raised
Total funding raised
$ 900m
Total funding raised
N/A
Total funding raised
N/A
Total funding raised
$ 50m
Total funding raised
$ 81m
Total funding raised
$ 35.3m
Total funding raised
$ 45.9m
For sources of this data, please see the company profileDownload Excel

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Nuance
HQ
Burlington, US
Employees
10,400

Nuance is a multinational computer software technology company, providing speech and imaging applications.

View company
Serenova
HQ
Austin, US
Employees
679↑ 1% increase

Serenova is the provider of omnichannel call center software.

View company
Aspect Software
HQ
Phoenix, US

Aspect Software offers a customer engagement platform.

View company
LiveOps
HQ
Scottsdale, US

The global leader in cloud contact center and customer service solutions.

View company