Genesys competitors and similar companiesClear all

Genesys's competitors and similar companies include ViaPath Technologies, Verint, Enghouse Interactive, NICE inContact, Webex CPaaS Solutions, Avaya, Talkdesk, Twilio, NICE and Five9.
Genesys
Genesys
Genesys Claud Services is a company developing omnichannel customer experience and contact center solutions.
ViaPath Technologies
ViaPath Technologies
ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.
Verint
Verint
Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.
Enghouse Interactive
Enghouse Interactive
Enghouse Interactive is a company that provides customer interaction management solutions.
NICE inContact
NICE inContact
NICE inContact is a company developing cloud contact center software.
Webex CPaaS Solutions
Webex CPaaS Solutions
Webex CPaaS Solutions (previously known as imimobile) is a company providing cloud communications software and solutions that automate digital customer communications and interactions.
Avaya
Avaya
Avaya is a company providing contact center, unified communications, and networking products and services.
Talkdesk
Talkdesk
Talkdesk is a company developing a cloud contact center platform.
Twilio
Twilio
Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications.
NICE
NICE
NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data.
Five9
Five9
Five9 is a company providing cloud-based call center software for sales, marketing, and support.
Founding Date
Founding Date
1990
Founding Date
1988
Founding Date
1994
Founding Date
1984
Founding Date
1997
Founding Date
2000
Founding Date
2000
Founding Date
2011
Founding Date
2008
Founding Date
1986
Founding Date
2001
Type
Type
Private
Type
Private
Type
Public
Type
Subsidiary
Type
Subsidiary
Type
Subsidiary
Type
Public
Type
Private
Type
Public
Type
Public
Type
Public
Tags
Locations
Locations
Daly City, US HQ
Buenos Aires, AR
Barangaroo, AU
Brisbane City, AU
Canberra, AU
South Melbourne, AU
Zaventem, BE
see more
Locations
Falls Church, US HQ
Locations
Melville, US HQ
Melbourne, AU
North Sydney, AU
Beijing, CN
Shanghai, CN
Zhu Hai Shi, CN
Hong Kong, HK
see more
Locations
Phoenix, US HQ
Melbourne, AU
North Sydney, AU
Mödling, AT
Temse, BE
Temse, BE
Markham, CA
see more
Locations
Sandy, US HQ
North Sydney, AU
Taguig, PH
London, GB
Philadelphia, US
Locations
London, GB HQ
Toronto, CA
Hyderabad, IN
Roodepoort, ZA
Dubai, AE
Theale, GB
Locations
Durham, US HQ
Brisbane City, AU
Canberra, AU
Melbourne, AU
North Ryde, AU
Wien, AT
Dhaka, BD
see more
Locations
San Francisco, US HQ
Coimbra, PT
Lisboa, PT
Porto, PT
London, GB
San Francisco, US
Locations
San Francisco, US HQ
Melbourne, AU
Sydney, AU
São Paulo, BR
Bogotá, CO
Prague, CZ
Tallinn, EE
see more
Locations
Ra'anana, IL HQ
Melbourne, AU
North Sydney, AU
Cochabamba, BO
Beijing, CN
Shanghai, CN
Prague, CZ
see more
Locations
San Ramon, US HQ
Melbourne, AU
São Paulo, BR
Toronto, CA
München, DE
Amsterdam, NL
Mandaluyong, PH
see more
Employees
Employees
7,679
Employees
1,0724% increase
Employees
4,400
Employees
605
Employees
2,6852% increase
Employees
1,1146% increase
Employees
8,0632% decrease
Employees
1,9284% decrease
Employees
8,9926% increase
Employees
7,10211% increase
Employees
2,13838% increase
Valuation ($)
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
2.5 b
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
N/A
Valuation ($)
93.4 m
Valuation ($)
3 b
Valuation ($)
8.6 b
Valuation ($)
N/A
Valuation ($)
4.1 b
Twitter followers
Twitter followers
33.5 k
Twitter followers
1.1 k
Twitter followers
7.7 k
Twitter followers
2.7 k
Twitter followers
73
Twitter followers
2.5 k
Twitter followers
39 k
Twitter followers
7.3 k
Twitter followers
84.1 k
Twitter followers
13.8 k
Twitter followers
14.2 k
Number of tweets (last 30 days)
Number of tweets (last 30 days)
30
Number of tweets (last 30 days)
10
Number of tweets (last 30 days)
34
Number of tweets (last 30 days)
63
Number of tweets (last 30 days)
N/A
Number of tweets (last 30 days)
25
Number of tweets (last 30 days)
115
Number of tweets (last 30 days)
103
Number of tweets (last 30 days)
215
Number of tweets (last 30 days)
92
Number of tweets (last 30 days)
659
Average likes per tweet (last 30 days)
Average likes per tweet (last 30 days)
3.1
Average likes per tweet (last 30 days)
0.9
Average likes per tweet (last 30 days)
3.1
Average likes per tweet (last 30 days)
1
Average likes per tweet (last 30 days)
N/A
Average likes per tweet (last 30 days)
0.2
Average likes per tweet (last 30 days)
5.2
Average likes per tweet (last 30 days)
1.1
Average likes per tweet (last 30 days)
3
Average likes per tweet (last 30 days)
0.5
Average likes per tweet (last 30 days)
1.7
Percentage of tweets with engagement (last 30 days)
Percentage of tweets with engagement (last 30 days)
96.67%
Percentage of tweets with engagement (last 30 days)
80%
Percentage of tweets with engagement (last 30 days)
100%
Percentage of tweets with engagement (last 30 days)
93.65%
Percentage of tweets with engagement (last 30 days)
N/A
Percentage of tweets with engagement (last 30 days)
28%
Percentage of tweets with engagement (last 30 days)
96.52%
Percentage of tweets with engagement (last 30 days)
73.79%
Percentage of tweets with engagement (last 30 days)
80.47%
Percentage of tweets with engagement (last 30 days)
56.52%
Percentage of tweets with engagement (last 30 days)
83.92%
Alexa Website Rank
Alexa Website Rank
43046
Alexa Website Rank
391812
Alexa Website Rank
172213
Alexa Website Rank
445844
Alexa Website Rank
37252
Alexa Website Rank
274059
Alexa Website Rank
35179
Alexa Website Rank
71837
Alexa Website Rank
3898
Alexa Website Rank
170596
Alexa Website Rank
35183
Employee Rating
Employee Rating
4.3
Employee Rating
3.1
Employee Rating
3.9
Employee Rating
3
Employee Rating
4
Employee Rating
3.7
Employee Rating
3.9
Employee Rating
3.7
Employee Rating
4.4
Employee Rating
4
Employee Rating
4.6

Financial

Revenue (est.)
Revenue (est.)
$1.4b (Y, 2017)
Revenue (est.)
N/A
Revenue (est.)
$874.5m (FY, 2022)
Revenue (est.)
N/A
Revenue (est.)
$222m (FY, 2015)
Revenue (est.)
£171.2m (FY, 2020)
Revenue (est.)
$3b (FY, 2021)
Revenue (est.)
N/A
Revenue (est.)
$2.8b (FY, 2021)
Revenue (est.)
$1.9b (FY, 2021)
Revenue (est.)
$609.6m (FY, 2021)
Cost of goods
Cost of goods
N/A
Cost of goods
N/A
Cost of goods
$298.6m (FY, 2022)
Cost of goods
N/A
Cost of goods
N/A
Cost of goods
£92.1m (FY, 2020)
Cost of goods
$1.3b (FY, 2021)
Cost of goods
N/A
Cost of goods
$1.5b (FY, 2021)
Cost of goods
$624.5m (FY, 2021)
Cost of goods
$271.1m (FY, 2021)
Gross profit
Gross profit
N/A
Gross profit
N/A
Gross profit
$575.9m (FY, 2022)
Gross profit
N/A
Gross profit
N/A
Gross profit
£79.1m (FY, 2020)
Gross profit
$1.7b (FY, 2021)
Gross profit
N/A
Gross profit
$1.4b (FY, 2021)
Gross profit
$1.3b (FY, 2021)
Gross profit
$338.5m (FY, 2021)
Net income
Net income
N/A
Net income
N/A
Net income
$15.7m (FY, 2022)
Net income
N/A
Net income
($22.8m) (FY, 2015)
Net income
£2m (FY, 2020)
Net income
($13m) (FY, 2021)
Net income
N/A
Net income
($949.9m) (FY, 2021)
Net income
$199.2m (FY, 2021)
Net income
($53m) (FY, 2021)

Operating

Countries
Countries
100 (Dec, 2021)
Countries
N/A
Countries
175 (Q2, 2023)
Countries
N/A
Countries
150 (Feb, 2021)
Countries
N/A
Countries
N/A
Countries
50 (Sep, 2019)
Countries
180 (Q1, 2022)
Countries
150 (FY, 2021)
Countries
N/A
Customers
Customers
11 k (Aug, 2019)
Customers
N/A
Customers
N/A
Customers
10 k (Mar, 2021)
Customers
N/A
Customers
N/A
Customers
N/A
Customers
1.8 k (Aug, 2021)
Customers
N/A
Customers
N/A
Customers
N/A
Data Centers
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
N/A
Data Centers
9 (Sep, 2019)
Data Centers
25 (Q1, 2021)
Data Centers
N/A
Data Centers
N/A
Enterprise Customers
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
10 k (Q2, 2023)
Enterprise Customers
N/A
Enterprise Customers
25 k (Feb, 2021)
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
N/A
Enterprise Customers
25 k (FY, 2021)
Enterprise Customers
2.5 k (Q1, 2022)
Interactions per Year
Interactions per Year
25 b (Aug, 2019)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
6 b (FY, 2015)
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Interactions per Year
N/A
Patents (Foreign)
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
N/A
Patents (Foreign)
43 (FY, 2021)
Patents (Foreign)
5 (FY, 2021)
Patents (US)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
17 (FY, 2015)
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
N/A
Patents (US)
414 (FY, 2021)
Patents (US)
14 (FY, 2021)
Remaining Performance Obligations
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
$696.4m (Q2, 2023)
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
N/A
Remaining Performance Obligations
$152.7m (Q1, 2022)
Remaining Performance Obligations
$1.8m (FY, 2021)
Remaining Performance Obligations
$602.8m (Q1, 2022)
Trademarks
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
N/A
Trademarks
4 (Sep, 2019)
Trademarks
N/A
Trademarks
91 (FY, 2021)
Trademarks
N/A
Trademarks (Foreign)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
N/A
Trademarks (Foreign)
416 (FY, 2021)
Trademarks (Foreign)
N/A
Trademarks (Foreign)
10 (FY, 2021)
Trademarks (US)
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
N/A
Trademarks (US)
50 (FY, 2021)
Trademarks (US)
N/A
Trademarks (US)
3 (FY, 2021)

Funding

Latest funding round
Latest funding round
$ 900m (over 6 years ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
$ 230m (over 1 year ago)
Latest funding round
N/A
Latest funding round
N/A
Latest funding round
N/A
Total funding raised
Total funding raised
$ 900m
Total funding raised
N/A
Total funding raised
$ 200m
Total funding raised
N/A
Total funding raised
$ 35.3m
Total funding raised
$ 53.4m
Total funding raised
$ 100m
Total funding raised
$ 497.5m
Total funding raised
$ 3.6b
Total funding raised
$ 52.8m
Total funding raised
$ 84.1m
For sources of this data, please see the company profile

View company profiles

ViaPath Technologies
HQ
Falls Church, US
Employees
1,072↑ 4% increase

ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.

View company
Verint
HQ
Melville, US
Employees
4,400

Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.

View company
Enghouse Interactive
HQ
Phoenix, US

Enghouse Interactive is a company that provides customer interaction management solutions.

View company
NICE inContact
HQ
Sandy, US

NICE inContact is a company developing cloud contact center software.

View company