Genesys Competitors and Similar CompaniesClear all
Genesys's competitors and similar companies include RingCentral, ViaPath Technologies, Verint Systems, NICE inContact, Avaya Holdings, Talkdesk, Twilio, NICE and Five9.
 Genesys Genesys Cloud Services is a company that provides cloud customer experience and contact center solutions. |  ViaPath Technologies ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities. |  Verint Systems Verint is a company that develops software for automating customer service operations. |  Twilio Twilio is a software company that develops a customer engagement and cloud communication platform. |  NICE NICE (נייס בע"מ) is a technology company specializing in AI-powered customer experience automation and workforce engagement solutions. | ||||||
Founding Date | Founding Date 1990 | Founding Date 1999 | Founding Date 1988 | Founding Date 1994 | Founding Date 1997 | Founding Date 2007 | Founding Date 2011 | Founding Date 2008 | Founding Date 1986 | Founding Date 2001 |
Type | Type Private | Type Public | Type Private | Type Public | Type Subsidiary | Type Private | Type Private | Type Public | Type Public | Type Public |
Tags | ||||||||||
Locations | Locations Menlo Park, US HQ Buenos Aires, AR Brisbane, AU Canberra, AU Melbourne, AU Sydney, AU Zaventem, BE see more | Locations Falls Church, US HQ | Locations Melville, US HQ Melbourne, AU North Sydney, AU Beijing, CN Shanghai, CN Hong Kong, HK Budapest, HU see more | Locations Hoboken, US HQ North Sydney, AU Taguig, PH London, GB | Locations Morristown, US HQ Buenos Aires, AR Canberra, AU Melbourne, AU North Ryde, AU North Ryde, AU Wien, AT see more | Locations Palo Alto, US HQ Docklands, AU Paris, FR Porto, PT Singapore, SG London, GB | Locations San Francisco, US HQ Barangaroo, AU Prague, CZ Kesklinna, EE Puteaux, FR Berlin, DE Hong Kong, HK see more | Locations Ra'anana, IL HQ Melbourne, AU Sydney, AU São Paulo, BR Beijing, CN Shanghai, CN Ostrava, CZ see more | Locations San Ramon, US HQ Melbourne, AU São Paulo, BR Toronto, CA Munich, DE Amsterdam, NL Mandaluyong, PH see more | |
Employees | Employees 6,0003% decrease | Employees 4,260 | Employees 6031% increase | Employees 3,70010% decrease | Employees 1,360 | Employees 7,138 | Employees 1,3181% increase | Employees 2,63252% decrease | Employees 9,62610% increase | Employees 2,9105% decrease |
Valuation ($) | Valuation ($) N/A | Valuation ($) 3.1 b | Valuation ($) N/A | Valuation ($) 2 b | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 10.5 b | Valuation ($) 9.7 b | Valuation ($) 11.3 b | Valuation ($) 2.2 b |
Financial | ||||||||||
Revenue (est.) | Revenue (est.) $2.3b (Y, 2024) | Revenue (est.) $2.5b (FY, 2025) | Revenue (est.) N/A | Revenue (est.) $909.2m (FY, 2025) | Revenue (est.) N/A | Revenue (est.) $2.5b (FY, 2022) | Revenue (est.) N/A | Revenue (est.) $5.1b (FY, 2025) | Revenue (est.) $2.9b (FY, 2025) | Revenue (est.) $1.1b (FY, 2025) |
Cost of goods | Cost of goods N/A | Cost of goods $723.2m (FY, 2025) | Cost of goods N/A | Cost of goods $261.1m (FY, 2025) | Cost of goods N/A | Cost of goods $1.3b (FY, 2022) | Cost of goods N/A | Cost of goods $2.6b (FY, 2025) | Cost of goods $790.2m (FY, 2025) | Cost of goods $516.2m (FY, 2025) |
Gross profit | Gross profit N/A | Gross profit $1.8b (FY, 2025) | Gross profit N/A | Gross profit $648.1m (FY, 2025) | Gross profit N/A | Gross profit $1.2b (FY, 2022) | Gross profit N/A | Gross profit $2.5b (FY, 2025) | Gross profit $2.2b (FY, 2025) | Gross profit $632.9m (FY, 2025) |
Net income | Net income N/A | Net income $43.4m (FY, 2025) | Net income N/A | Net income $83.1m (FY, 2025) | Net income N/A | Net income ($2.1b) (FY, 2022) | Net income N/A | Net income $33.8m (FY, 2025) | Net income $612.1m (FY, 2025) | Net income $39.4m (FY, 2025) |
Operating ⚠ | ||||||||||
Countries | Countries 100 (Jun, 2023) | Countries N/A | Countries N/A | Countries 175 (Q3, 2024) | Countries N/A | Countries N/A | Countries N/A | Countries 180 (Q2, 2025) | Countries 150 (FY, 2021) | Countries N/A |
Enterprise Customers | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 10 k (Q3, 2024) | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 25 k (FY, 2021) | Enterprise Customers 2.5 k (FY, 2022) |
Patents (Foreign) | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) 43 (FY, 2021) | Patents (Foreign) 5 (FY, 2021) |
Patents (US) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 414 (FY, 2021) | Patents (US) 14 (FY, 2021) |
Products | Products 4 (Jun, 2023) | Products N/A | Products N/A | Products N/A | Products 26 (Mar, 2021) | Products N/A | Products N/A | Products N/A | Products N/A | Products N/A |
Remaining Performance Obligations | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $689.8m (Q3, 2024) | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $158.8m (Q2, 2025) | Remaining Performance Obligations $1.8m (FY, 2021) | Remaining Performance Obligations $758.9m (FY, 2022) |
Trademarks (Foreign) | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) 569 (FY, 2024) | Trademarks (Foreign) N/A | Trademarks (Foreign) 10 (FY, 2022) |
Trademarks (US) | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) 4 (Jan, 2024) | Trademarks (US) 54 (FY, 2024) | Trademarks (US) N/A | Trademarks (US) 3 (FY, 2022) |
Funding | ||||||||||
Latest funding round | Latest funding round $ 900m (almost 10 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round $ 100m (over 23 years ago) | Latest funding round $ 230m (almost 5 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A |
Total funding raised | Total funding raised $ 900m | Total funding raised $ 44.6m | Total funding raised N/A | Total funding raised $ 200m | Total funding raised $ 35.3m | Total funding raised $ 100m | Total funding raised $ 497.5m | Total funding raised $ 3.3b | Total funding raised $ 52.8m | Total funding raised $ 84.1m |
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