OverviewSuggest Edit

NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data. It operates 4 segments: Robotic process automation, Customer experience, Financial crime prevention, and Public safety. The Robotic process automation segment provides NEVA, an employee virtual attendant, as well as desktop analytics, automation finder, automation studio, and other RPA products. The Customer experience segment delivers customer engagement products in the areas of analytics, personalization, process automation, workforce optimization, recording, compliance, and cloud. The Financial crime segment offers real-time and cross-channel fraud prevention, anti-money laundering, brokerage compliance, and enterprise-wide case management products. The Public safety segment is engaged in recording and incident intelligence, digital investigation, evidence management, quality assurance, and quality improvement.
TypePublic
Founded1986
HQHoboken, NJ, US
Websitenice.com
Employee Ratings4.1
Overall CultureD+

Locations

NICE is headquartered in
Hoboken, United States

Location Map

Latest Updates

Employees (est.) (Dec 2019)5,996(+9%)
Job Openings639
Revenue (FY, 2019)$1.6 B(+9%)
Share Price (May 2021)$233.8(-2%)

Key People/Management at NICE

Barak Eilam

Barak Eilam

Chief Executive Officer
Paul Jarman

Paul Jarman

CEO NICE inContact
Craig Costigan

Craig Costigan

CEO, NICE Actimize
Beth Gaspich

Beth Gaspich

Chief Financial Officer
Chris Wooten

Chris Wooten

Executive Vice President, NICE Vertical Markets
Eran Liron

Eran Liron

Executive Vice President, Marketing & Corporate Development
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NICE Office Locations

NICE has offices in Hoboken, Denver, Sandy and Greater London
Hoboken, NJ, US (HQ)
221 River St #11th
Denver, CO, US
7604 Technology Way
Sandy, UT, US
75 W Towne Ridge Pkwy
Greater London, GB
160 Queen Victoria St
Show all (4)

NICE Financials and Metrics

NICE Revenue

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NICE's revenue was reported to be $1.57 b in FY, 2019 which is a 9% increase from the previous period.
USD

Revenue (Q3, 2020)

409.8m

Gross profit (Q3, 2020)

269.7m

Gross profit margin (Q3, 2020), %

65.8%

Net income (Q3, 2020)

50.7m

EBIT (Q3, 2020)

62.0m

Market capitalization (7-May-2021)

14.9b

Closing stock price (7-May-2021)

233.8

Cash (30-Sept-2020)

753.1m

EV

14.9b
NICE's current market capitalization is $14.9 b.
Annual
USDFY, 2017FY, 2018FY, 2019

Revenue

1.3b1.4b1.6b

Revenue growth, %

31%8%9%

Cost of goods sold

468.7m496.8m531.8m

Gross profit

863.5m947.7m1.0b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

335.4m342.0m356.2m377.0m380.4m386.3m410.4m393.2m409.8m

Cost of goods sold

118.5m118.7m123.5m131.1m130.8m132.7m140.1m135.7m140.1m

Gross profit

216.9m223.4m232.7m246.0m249.6m253.6m270.3m257.4m269.7m

Gross profit Margin, %

65%65%65%65%66%66%66%65%66%
Annual
USDFY, 2017FY, 2018FY, 2019

Cash

328.3m242.1m228.3m

Accounts Receivable

230.7m288.0m319.6m

Current Assets

693.1m861.2m875.7m

PP&E

118.3m140.3m141.6m
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

143.3m159.3m185.9m

Depreciation and Amortization

156.3m157.1m173.2m

Accounts Payable

2.7m(3.5m)777.0k

Cash From Operating Activities

394.7m396.6m374.2m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

23.5m34.2m39.3m37.1m42.1m45.0m46.1m90.7m141.4m

Depreciation and Amortization

37.9m36.9m39.4m41.8m43.0m43.9m44.1m89.7m135.1m

Accounts Payable

(5.5m)7.8m(8.9m)(825.0k)4.5m(15.6m)12.5m(805.0k)5.2m

Cash From Operating Activities

136.9m63.8m87.0m182.4m18.0m82.3m154.8m214.4m313.4m
USDFY, 2017

Revenue/Employee

291.4k

Debt/Equity

0.3 x

Debt/Assets

0.2 x

Financial Leverage

1.6 x

P/E Ratio

39.8
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NICE Operating Metrics

NICE's Enterprise Customers was reported to be 25 k in FY, 2019.
FY, 2017FY, 2018FY, 2019

Enterprise Customers

25 k25 k25 k

Patents (US)

225298336

Patents (Foreign)

494165

Patent Applications

6479103
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NICE Acquisitions / Subsidiaries

Company NameDateDeal Size
Brand EmbassyMay 16, 2019
MattersightApril 26, 2018$90 m
WorkFlex SolutionsOctober 11, 2017
NICE inContactMay 08, 2016$940 m
NexidiaJanuary 11, 2016$135 m
CausataAugust 07, 2013
RedKite Financial MarketsNovember 05, 2012
Merced SystemsDecember 02, 2011
The Fizzback GroupSeptember 19, 2011$80 m
CyberTech InternationalFebruary 15, 2011
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NICE Revenue Breakdown

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NICE revenue breakdown by business segment: 19.6% from Financial Crime and Compliance and 80.4% from Customer Engagement

NICE revenue breakdown by geographic segment: 7.8% from Asia Pacific, 13.5% from EMEA, 78.4% from Americas and 0.3% from Other

NICE Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

NICE Online and Social Media Presence

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NICE Company Culture

  • Overall Culture

    D+

    61/100

  • CEO Rating

    D

    61/100

  • Compensation

    C-

    62/100

  • Diversity

    C-

    60/100

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NICE Frequently Asked Questions

  • When was NICE founded?

    NICE was founded in 1986.

  • Who are NICE key executives?

    NICE's key executives are Barak Eilam, Paul Jarman and Craig Costigan.

  • How many employees does NICE have?

    NICE has 5,996 employees.

  • What is NICE revenue?

    Latest NICE annual revenue is $1.6 b.

  • What is NICE revenue per employee?

    Latest NICE revenue per employee is $262.5 k.

  • Who are NICE competitors?

    Competitors of NICE include Vonage, 8x8 and Genesys.

  • Where is NICE headquarters?

    NICE headquarters is located at 221 River St #11th, Hoboken.

  • Where are NICE offices?

    NICE has offices in Hoboken, Denver, Sandy and Greater London.

  • How many offices does NICE have?

    NICE has 4 offices.