OverviewSuggest Edit

Medallia is a provider of experience management solutions. The company offers Medallia Experience Cloud, a software-as-a-service platform that captures customer experience signals, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights. Its solutions help companies improve B2B and B2C customer experience, employee experience, and product experience.

TypePublic
Founded2001
HQSan Francisco, US
Websitemedallia.com
Employee Ratings3.9
Culture scoreC

Latest Updates

Employees (est.) (Apr 2019)1,258
Job Openings115
Revenue (FY, 2020)$402.5 M(+29%)
Share Price (May 2020)$27

Key People/Management at Medallia

Leslie Stretch

Leslie Stretch

President & CEO
Borge Hald

Borge Hald

Founder & Chairman of the Board
Roxanne Oulman

Roxanne Oulman

EVP & Chief Financial Officer
Sarika Khanna

Sarika Khanna

EVP & Chief Product Officer
Jimmy Duan

Jimmy Duan

EVP & Chief Customer Officer
Rory Cameron

Rory Cameron

EVP Mid Market & Corporate Development
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Medallia Office Locations

Medallia has offices in San Francisco, Austin, McLean, New York and in 10 other locations
San Francisco, US (HQ)
575 Market St Suite 1850, San Francisco
Austin, US
211 E 7th St
McLean, US
1765 Greensboro Station Pl
New York, US
200 W 41st St
Buenos Aires, AR
Humboldt 1550 Office 313,
Sydney, AU
level 14/20 Martin Pl
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Medallia Financials and Metrics

Medallia Revenue

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Medallia's revenue was reported to be $402.46 m in FY, 2020
USD

Revenue (FY, 2020)

402.5m

Gross profit (FY, 2020)

257.3m

Gross profit margin (FY, 2020), %

63.9%

Net income (FY, 2020)

(112.3m)

EBIT (FY, 2020)

(114.9m)

Market capitalization (22-May-2020)

3.7b

Closing stock price (22-May-2020)

27.0

Cash (31-Jan-2020)

226.9m
Medallia's current market capitalization is $3.7 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

261.2m313.6m402.5m

Revenue growth, %

20%

Cost of goods sold

95.8m115.9m145.2m

Gross profit

165.4m197.7m257.3m
Quarterly
USDQ2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

63.7m66.2m70.7m75.4m81.2m93.6m95.7m103.1m

Cost of goods sold

23.3m24.5m27.6m29.6m29.4m32.6m34.9m38.6m

Gross profit

40.4m41.7m43.0m45.9m51.8m61.0m60.8m64.5m

Gross profit Margin, %

63%63%61%61%64%65%64%63%
Annual
USDFY, 2018FY, 2019FY, 2020

Cash

42.7m44.9m226.9m

Accounts Receivable

90.6m106.1m150.7m

Prepaid Expenses

15.4m15.6m22.5m

Current Assets

177.8m182.5m539.3m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020

Cash

64.5m364.4m296.7m

Accounts Receivable

50.5m55.8m71.0m

Prepaid Expenses

16.6m22.7m21.7m

Current Assets

216.9m514.2m431.3m
Annual
USDFY, 2017FY, 2018FY, 2020

Net Income

(70.4m)(82.2m)(112.3m)

Depreciation and Amortization

12.0m13.9m15.6m

Accounts Payable

(2.6m)877.0k2.1m

Cash From Operating Activities

16.4m(15.2m)(1.6m)
Quarterly
USDQ1, 2018Q2, 2018Q1, 2019Q2, 2020Q3, 2020

Net Income

(27.8m)(55.7m)(2.6m)(40.8m)(80.5m)

Depreciation and Amortization

3.7m7.0m3.2m6.7m10.8m

Accounts Payable

1.0m2.4m736.0k1.8m2.7m

Cash From Operating Activities

20.8m(13.8m)18.2m(2.6m)(21.1m)
USDY, 2020

Revenue/Employee

319.9k

Financial Leverage

1.8 x
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Medallia Operating Metrics

Medallia's Customers was reported to be 613 in Q2, 2020.
Q1, 2019FY, 2019Q1, 2020Q2, 2020

Customers

469 565 613

Experiences Analyzed Yearly

49 m

Patent Applications

13 14

Patents Issued

8 8
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Medallia Acquisitions / Subsidiaries

Company NameDateDeal Size
Voci TechnologiesApril 22, 2020$59 m
Living LensFebruary 06, 2020$26 m
CoolaDataJune 03, 2019
StrikedeckMay 08, 2019
KampyleOctober 20, 2016
MEDACX
Medallia Australia Pty
Medallia Brasil Consultoria De Vendas Ltda
Medallia B.V.
Medallia Canada Inc
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Medallia Revenue Breakdown

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Medallia revenue breakdown by business segment: 21.3% from Professional services and 78.7% from Subscription

Medallia revenue breakdown by geographic segment: 18.4% from EMEA, 74.0% from North America and 7.5% from Other

Human Capital Metrics

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Medallia Online and Social Media Presence

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Medallia Company Culture

  • Overall Culture

    C

    67/100

  • CEO Rating

    B

    71/100

  • Compensation

    D+

    57/100

  • Diversity

    C+

    67/100

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Medallia News and Updates

High-flying IPOs Crowdstrike, Zoom, and Medallia shares tank after quarterly results

Three of Wall Street's top-performing IPO stocks in 2019 tumbled after the companies' quarterly results failed to satisfy investors and justify their high valuations.

Medallia Shares Soared 76% In First-Day Trading. Here's Why Its CEO Isn't Bothered By The Big Pop.

Eleven months after taking the job, Leslie Stretch took Medallia public and the market ate it up. But to some, its 76% first-day pop was the latest in a trend of tech IPOs leaving millions on the table.

Medallia stock up 76% following first day trading on the NYSE

Sequoia's Medallia stake was worth upwards of $1.8 billion on Friday.

Medallia IPO prices well above expectations, shares offered boosted by 7.5%

Medallia Inc. raised by 7.5% the number of shares it was offering in its initial public offering, which priced well above expectations. The San Francisco-based experience management enterprise software company said the IPO priced at $21 a share, above the previously expected range of $16 to $18. Me…

Medallia Shares Price At $21 In IPO, Higher Than Expected

At $21 a share, Medallia raised $326 million in its IPO and will debut on the New York Stock Exchange Friday.
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Medallia Blogs

A Human Centered Approach for Government Agencies to Respond in Crisis

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens -Lee Becker, Medallia As the world comes together to respond with urgency to the global pandemic, it is a critical time for government agencies to have the very bes…

Five Ways Banks Can Listen to Customers and Employees During COVID-19

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customers—including potential financial hardship, refinancing of assets, or worries about in-person basic banking — now is the right time to keep a finger on the pulse of custom…

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from another world now. Given the current world situation, customers are asking us, “Should we discontinue or delay our employee pulse survey?” My answer is unequivocally no…

Top Questions and Answers from Medallia Experts on COVID-19

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challenging times. This third blog post is the Q&A output from the Webinar and shows what customer and employee practitioners are thinking about as they and their businesses…

Tips on How to Stay Connected to Customers and Employees During COVID-19

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not the time to abandon your customer experience and employee experience efforts. Now is a time to stay connected to employees and customers - when they likely need to hear f…

Modifying Customer & Employee Experience Programs During COVID-19

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best practices that are emerging as a result of our conversations with customers over the past two weeks. Focus on what employees need - just like the safety rules of when flying …
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Medallia Frequently Asked Questions

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Who are Medallia key executives?

    Medallia's key executives are Leslie Stretch, Borge Hald and Roxanne Oulman.

  • How many employees does Medallia have?

    Medallia has 1,258 employees.

  • What is Medallia revenue?

    Latest Medallia annual revenue is $402.5 m.

  • What is Medallia revenue per employee?

    Latest Medallia revenue per employee is $319.9 k.

  • Who are Medallia competitors?

    Competitors of Medallia include NICE, BirdEye and Vision Critical.

  • Where is Medallia headquarters?

    Medallia headquarters is located at 575 Market St Suite 1850, San Francisco, San Francisco.

  • Where are Medallia offices?

    Medallia has offices in San Francisco, Austin, McLean, New York and in 10 other locations.

  • How many offices does Medallia have?

    Medallia has 14 offices.