OverviewSuggest Edit

Medallia is a provider of experience management solutions. It offers Medallia Experience Cloud, a software-as-a-service platform that captures customer experience signals, digital and IoT interactions, and applies proprietary AI technology to reveal personalized and predictive insights. The company aims to help businesses improve B2B and B2C customer experience, employee experience, and product experience.

TypePublic
Founded2001
HQSan Francisco, CA, US
Websitemedallia.com
Employee Ratings4.1
Overall CultureA+

Latest Updates

Employees (est.) (Jan 2020)1,579(+26%)
Job Openings330
Revenue (FY, 2021)$477.2 M(+19%)
Share Price (Apr 2021)$28.7 (+3%)
Cybersecurity ratingBMore

Key People/Management at Medallia

Leslie Stretch

Leslie Stretch

President & CEO, Director
Borge Hald

Borge Hald

Founder & Chairman of the Board
Roxanne Oulman

Roxanne Oulman

EVP & Chief Financial Officer
Mikael Ottosson

Mikael Ottosson

EVP & Chief Technology Officer
Elizabeth Carducci

Elizabeth Carducci

EVP & Chief Revenue Officer
Sarika Khanna

Sarika Khanna

EVP & Chief Product Officer
Show more

Medallia Office Locations

Medallia has offices in San Francisco, Austin, McLean, New York and in 11 other locations
San Francisco, CA, US (HQ)
Market Center, 575 Market St #1850, San Francisco
Austin, TX, US
211 E 7th St
McLean, VA, US
1765 Greensboro Station Pl
New York, NY, US
200 W 41st St
Buenos Aires, AR
Humboldt 1550 Office 313,
Sydney, AU
level 14/20 Martin Pl
Show all (16)

Medallia Financials and Metrics

Medallia Revenue

Embed Graph
View revenue for all periods
Medallia's revenue was reported to be $477.22 m in FY, 2021
USD

Revenue (FY, 2021)

477.2m

Gross profit (FY, 2021)

306.5m

Gross profit margin (FY, 2021), %

64.2%

Net income (FY, 2021)

(148.7m)

EBIT (FY, 2021)

(138.0m)

Market capitalization (1-Apr-2021)

4.5b

Closing stock price (1-Apr-2021)

28.7

Cash (31-Jan-2021)

428.3m

EV

4.5b
Medallia's current market capitalization is $4.5 b.
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Revenue

261.2m313.6m402.5m477.2m

Revenue growth, %

20%

Cost of goods sold

95.8m115.9m145.2m170.7m

Gross profit

165.4m197.7m257.3m306.5m
Quarterly
USDQ2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Revenue

63.7m66.2m70.7m75.4m81.2m93.6m95.7m103.1m112.7m92.8m96.9m

Cost of goods sold

23.3m24.5m27.6m29.6m29.4m32.6m34.9m38.6m39.6m19.1m21.1m

Gross profit

40.4m41.7m43.0m45.9m51.8m61.0m60.8m64.5m73.1m73.7m75.9m

Gross profit Margin, %

63%63%61%61%64%65%64%63%65%79%78%
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Cash

42.7m44.9m226.9m428.3m

Accounts Receivable

90.6m106.1m150.7m181.4m

Prepaid Expenses

15.4m15.6m22.5m23.8m

Current Assets

177.8m182.5m539.3m918.8m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Cash

64.5m364.4m296.7m344.7m225.8m497.7m

Accounts Receivable

50.5m55.8m71.0m67.6m85.8m97.7m

Prepaid Expenses

16.6m22.7m21.7m28.6m24.5m23.5m

Current Assets

216.9m514.2m431.3m526.6m483.2m802.7m
Annual
USDFY, 2017FY, 2018FY, 2020FY, 2021

Net Income

(70.4m)(82.2m)(112.3m)(148.7m)

Depreciation and Amortization

12.0m13.9m15.6m29.0m

Accounts Payable

(2.6m)877.0k2.1m5.6m

Cash From Operating Activities

16.4m(15.2m)(1.6m)1.7m
Quarterly
USDQ1, 2018Q2, 2018Q1, 2019Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Net Income

(27.8m)(55.7m)(2.6m)(40.8m)(80.5m)(32.5m)(67.7m)(99.9m)

Depreciation and Amortization

3.7m7.0m3.2m6.7m10.8m5.5m11.8m19.8m

Accounts Payable

1.0m2.4m736.0k1.8m2.7m(2.7m)(2.9m)6.7m

Cash From Operating Activities

20.8m(13.8m)18.2m(2.6m)(21.1m)23.1m3.7m(11.2m)
USDQ2, 2018

Revenue/Employee

58.1k
Show all financial metrics

Medallia Operating Metrics

Medallia's Customers was reported to be 613 in Q2, 2020.
Q1, 2019FY, 2019Q1, 2020Q2, 2020

Customers

469 565 613

Experiences Analyzed Yearly

49 m

Patent Applications

13 14

Patents Issued

8 8
Show all operating metrics

Medallia Acquisitions / Subsidiaries

Company NameDateDeal Size
Voci TechnologiesApril 22, 2020$59 m
Living LensFebruary 06, 2020$26 m
CoolaDataJune 03, 2019
StrikedeckMay 08, 2019
KampyleOctober 20, 2016
MEDACX
Medallia Australia Pty
Medallia Brasil Consultoria De Vendas Ltda
Medallia B.V.
Medallia Canada Inc
Show more

Medallia Revenue Breakdown

Embed Graph

Medallia revenue breakdown by business segment: 21.3% from Professional services and 78.7% from Subscription

Medallia revenue breakdown by geographic segment: 18.4% from EMEA, 74.0% from North America and 7.5% from Other

Human Capital Metrics

Embed Graph
Show all human capital metrics

Medallia Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

Medallia Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

Medallia Online and Social Media Presence

Embed Graph

Medallia Company Culture

  • Overall Culture

    A+

    87/100

  • CEO Rating

    A+

    93/100

  • Compensation

    A+

    88/100

  • Diversity

    A

    84/100

Learn more on Comparably

Medallia News and Updates

Verisk Reinforces Its Customer First Approach, Expands Medallia Relationship

Increases Insights that Foster Real Time Innovation, Cultivate Customer Loyalty Increases Insights that Foster Real Time Innovation, Cultivate Customer Loyalty

The CX (Customer Experience) Feedback Goldmine: An Interview With Medallia CEO Leslie Stretch

Leslie Stretch had been President and CEO of Medallia for 23 months when customer experience (CX) and customer service consultant Micah Solomon caught up with him for this interview, which covers the spectrum of customer feedback, including video, chat, and call-center feedback as well as surveys.

Mitek Systems, Inc. Chooses Medallia For Experience Management

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Mitek Systems, Inc. has selected Medallia as its experience management platform of choice.

Medallia Announces Telemedicine Suite for Healthcare Organizations to Streamline Telehealth and Optimize Patient Experience

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Medallia Telemedicine Suite, the most comprehensive and disruptive telehealth care delivery and experience optimization solution on a single platform to streamline telehealth processes and improve the patient…

Medallia Reports Record Revenue in First Quarter Fiscal 2021

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced financial results for the quarter ended April 30, 2020.

Medallia Reports Record Revenue in First Quarter Fiscal 2021

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced financial results for the quarter ended April 30, 2020.
Show more

Medallia Blogs

Engage in the Moment and Make Every Customer Interaction Count

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,…

Digital Innovation and Growth Starts with Your Customers

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain time…

4 Reasons Why You Should Combine Your Employee and Customer Experience Data

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combining the two can improve operations and drive revenue.  Employee experience and customer experience are not one in the same. However, the two are intrinsically linked. Afte…

Voice of the Retail Customer: The Post-Pandemic Playbook to the New Customer Experience

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training…

How Leading Indicators in Healthcare Are Driving Change in the Industry

Leading indicators in healthcare tell you if you are likely to achieve a goal. And, employee and patient engagement leads the charge. First you lead, then you lag. It sounds like the lyrics for a line dance. But measurement is one of the major barriers to achieving our goals and one of the missing …

Digital Transformation is Changing the CIO Role — And That’s a Good Thing

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true fo…
Show more

Medallia Frequently Asked Questions

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Who are Medallia key executives?

    Medallia's key executives are Leslie Stretch, Borge Hald and Roxanne Oulman.

  • How many employees does Medallia have?

    Medallia has 1,579 employees.

  • What is Medallia revenue?

    Latest Medallia annual revenue is $477.2 m.

  • What is Medallia revenue per employee?

    Latest Medallia revenue per employee is $302.2 k.

  • Who are Medallia competitors?

    Competitors of Medallia include Binary Fountain, Verint and NICE.

  • Where is Medallia headquarters?

    Medallia headquarters is located at Market Center, 575 Market St #1850, San Francisco, San Francisco.

  • Where are Medallia offices?

    Medallia has offices in San Francisco, Austin, McLean, New York and in 11 other locations.

  • How many offices does Medallia have?

    Medallia has 16 offices.