OverviewSuggest Edit

Medallia is a provider of experience management solutions. It offers Medallia Experience Cloud, a software-as-a-service platform that captures customer experience signals, digital and IoT interactions, and applies proprietary AI technology to reveal personalized and predictive insights. The company aims to help businesses improve B2B and B2C customer experience, employee experience, and product experience.

TypePublic
Founded2001
HQSan Francisco, US
Websitemedallia.com
Employee Ratings4
Overall CultureC

Latest Updates

Employees (est.) (Jan 2020)1,579(+26%)
Job Openings205
Revenue (FY, 2020)$402.5 M(+29%)
Share Price (Nov 2020)$31 (+4%)
Cybersecurity ratingBMore

Key People/Management at Medallia

Leslie Stretch

Leslie Stretch

President & CEO
Borge Hald

Borge Hald

Founder & Chairman of the Board
Roxanne Oulman

Roxanne Oulman

EVP & Chief Financial Officer
Mikael Ottosson

Mikael Ottosson

EVP & Chief Technology Officer
Sarika Khanna

Sarika Khanna

EVP & Chief Product Officer
Jimmy Duan

Jimmy Duan

EVP & Chief Customer Officer
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Medallia Office Locations

Medallia has offices in San Francisco, Austin, McLean, New York and in 11 other locations
San Francisco, US (HQ)
575 Market St Suite 1850, San Francisco
Austin, US
211 E 7th St
McLean, US
1765 Greensboro Station Pl
New York, US
200 W 41st St
Buenos Aires, AR
Humboldt 1550 Office 313,
Sydney, AU
level 14/20 Martin Pl
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Medallia Financials and Metrics

Medallia Revenue

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Medallia's revenue was reported to be $402.46 m in FY, 2020
USD

Revenue (Q2, 2021)

92.8m

Gross profit (Q2, 2021)

73.7m

Gross profit margin (Q2, 2021), %

79.4%

Market capitalization (13-Nov-2020)

4.6b

Closing stock price (13-Nov-2020)

31.0

Cash (31-Jul-2020)

225.8m

EV

4.4b
Medallia's current market capitalization is $4.6 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

261.2m313.6m402.5m

Revenue growth, %

20%

Cost of goods sold

95.8m115.9m145.2m

Gross profit

165.4m197.7m257.3m
Quarterly
USDQ2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021

Revenue

63.7m66.2m70.7m75.4m81.2m93.6m95.7m103.1m112.7m92.8m

Cost of goods sold

23.3m24.5m27.6m29.6m29.4m32.6m34.9m38.6m39.6m19.1m

Gross profit

40.4m41.7m43.0m45.9m51.8m61.0m60.8m64.5m73.1m73.7m

Gross profit Margin, %

63%63%61%61%64%65%64%63%65%79%
Annual
USDFY, 2018FY, 2019FY, 2020

Cash

42.7m44.9m226.9m

Accounts Receivable

90.6m106.1m150.7m

Prepaid Expenses

15.4m15.6m22.5m

Current Assets

177.8m182.5m539.3m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021

Cash

64.5m364.4m296.7m344.7m225.8m

Accounts Receivable

50.5m55.8m71.0m67.6m85.8m

Prepaid Expenses

16.6m22.7m21.7m28.6m24.5m

Current Assets

216.9m514.2m431.3m526.6m483.2m
Annual
USDFY, 2017FY, 2018FY, 2020

Net Income

(70.4m)(82.2m)(112.3m)

Depreciation and Amortization

12.0m13.9m15.6m

Accounts Payable

(2.6m)877.0k2.1m

Cash From Operating Activities

16.4m(15.2m)(1.6m)
Quarterly
USDQ1, 2018Q2, 2018Q1, 2019Q2, 2020Q3, 2020Q1, 2021Q2, 2021

Net Income

(27.8m)(55.7m)(2.6m)(40.8m)(80.5m)(32.5m)(67.7m)

Depreciation and Amortization

3.7m7.0m3.2m6.7m10.8m5.5m11.8m

Accounts Payable

1.0m2.4m736.0k1.8m2.7m(2.7m)(2.9m)

Cash From Operating Activities

20.8m(13.8m)18.2m(2.6m)(21.1m)23.1m3.7m
USDQ2, 2018

Revenue/Employee

58.1k
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Medallia Operating Metrics

Medallia's Customers was reported to be 613 in Q2, 2020.
Q1, 2019FY, 2019Q1, 2020Q2, 2020

Customers

469 565 613

Experiences Analyzed Yearly

49 m

Patent Applications

13 14

Patents Issued

8 8
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Medallia Acquisitions / Subsidiaries

Company NameDateDeal Size
Voci TechnologiesApril 22, 2020$59 m
Living LensFebruary 06, 2020$26 m
CoolaDataJune 03, 2019
StrikedeckMay 08, 2019
KampyleOctober 20, 2016
MEDACX
Medallia Australia Pty
Medallia Brasil Consultoria De Vendas Ltda
Medallia B.V.
Medallia Canada Inc
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Medallia Revenue Breakdown

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Medallia revenue breakdown by business segment: 21.3% from Professional services and 78.7% from Subscription

Medallia revenue breakdown by geographic segment: 18.4% from EMEA, 74.0% from North America and 7.5% from Other

Human Capital Metrics

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Medallia Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

SecurityScorecard logo

Medallia Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

Medallia Online and Social Media Presence

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Medallia Company Culture

  • Overall Culture

    C

    67/100

  • CEO Rating

    B

    71/100

  • Compensation

    D+

    57/100

  • Diversity

    C+

    67/100

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Medallia News and Updates

The CX (Customer Experience) Feedback Goldmine: An Interview With Medallia CEO Leslie Stretch

Leslie Stretch had been President and CEO of Medallia for 23 months when customer experience (CX) and customer service consultant Micah Solomon caught up with him for this interview, which covers the spectrum of customer feedback, including video, chat, and call-center feedback as well as surveys.

Mitek Systems, Inc. Chooses Medallia For Experience Management

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Mitek Systems, Inc. has selected Medallia as its experience management platform of choice.

Medallia Announces Telemedicine Suite for Healthcare Organizations to Streamline Telehealth and Optimize Patient Experience

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Medallia Telemedicine Suite, the most comprehensive and disruptive telehealth care delivery and experience optimization solution on a single platform to streamline telehealth processes and improve the patient…

Medallia Reports Record Revenue in First Quarter Fiscal 2021

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced financial results for the quarter ended April 30, 2020.

Medallia Reports Record Revenue in First Quarter Fiscal 2021

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced financial results for the quarter ended April 30, 2020.

Medallia Partners with Veeva Systems to Deliver Valuable Insights to Pharma Reps in Critical Sales Moments

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced it has partnered with Veeva Systems, the leader in cloud-based software for the global life sciences industry. Medallia joined the Veeva Technology Partner Program to deliver a tightly integrated solution wit…
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Medallia Blogs

Veterans Month 2020: Matt’s Journey from the Military to Medallia

Matt Brendel shares his story of transitioning from the military to civilian workforce as part Medallia’s celebration of Veterans Month 2020 In honor of Veterans Month 2020, we sat down with Matt Brendel, an Education & Enablement Manager here at Medallia, who is also a veteran of the U.S. Navy…

Voice of the Client: How Fidelity International Puts Customers First

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million clients in 28 countries and offers world-class investment soluti…

Why Now is the Time to Modernize Your Patient Experience Strategy

Instantaneous, meaningful, and actionable insights are the key to a modern patient experience strategy. The current landscape of healthcare experience insights is rapidly evolving and that’s good news. We’ve been long overdue for change. In the last decade, we’ve seen an acceleration in focus and s…

Customer Experience Strategy: Lessons From Amazon Prime Day

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we're quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to pur…

12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today

Are your digital and contact center teams working together? These customer experience stats show why they should. The coming era of digital disruption has long been predicted, but it is here now. Organizations have adopted new ways of doing businesses as a result of the COVID-19 pandemic and the li…

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on these initiatives to make it through the pandemic and are now looking to build a B2B customer loyalty strategy that enables long-term success. To gain perspective on wha…
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Medallia Frequently Asked Questions

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Who are Medallia key executives?

    Medallia's key executives are Leslie Stretch, Borge Hald and Roxanne Oulman.

  • How many employees does Medallia have?

    Medallia has 1,579 employees.

  • What is Medallia revenue?

    Latest Medallia annual revenue is $402.5 m.

  • What is Medallia revenue per employee?

    Latest Medallia revenue per employee is $254.9 k.

  • Who are Medallia competitors?

    Competitors of Medallia include Verint, NICE and BirdEye.

  • Where is Medallia headquarters?

    Medallia headquarters is located at 575 Market St Suite 1850, San Francisco, San Francisco.

  • Where are Medallia offices?

    Medallia has offices in San Francisco, Austin, McLean, New York and in 11 other locations.

  • How many offices does Medallia have?

    Medallia has 16 offices.