OverviewSuggest Edit

Medallia is a provider of experience management solutions. It offers Medallia Experience Cloud, a software-as-a-service platform that captures customer experience signals, digital and IoT interactions, and applies proprietary AI technology to reveal personalized and predictive insights. The company aims to help businesses improve B2B and B2C customer experience, employee experience, and product experience.

TypePublic
Founded2001
HQSan Francisco, CA, US
Websitemedallia.com
Employee Ratings4.2
Overall CultureA+

Latest Updates

Employees (est.) (Jan 2020)1,579(+26%)
Job Openings303
Revenue (FY, 2021)$477.2 M(+19%)
Share Price (Jul 2021)$33.3(-2%)
Cybersecurity ratingBMore

Key People/Management at Medallia

Leslie Stretch

Leslie Stretch

President & CEO, Director
Borge Hald

Borge Hald

Founder & Chairman of the Board
Roxanne Oulman

Roxanne Oulman

EVP & Chief Financial Officer
Mikael Ottosson

Mikael Ottosson

EVP & Chief Technology Officer
Elizabeth Carducci

Elizabeth Carducci

EVP & Chief Revenue Officer
Sarika Khanna

Sarika Khanna

EVP & Chief Product Officer
Show more

Medallia Office Locations

Medallia has offices in San Francisco, Austin, McLean, New York and in 11 other locations
San Francisco, CA, US (HQ)
Market Center, 575 Market St #1850, San Francisco
Austin, TX, US
211 E 7th St
McLean, VA, US
1765 Greensboro Station Pl
New York, NY, US
200 W 41st St
Buenos Aires, AR
Humboldt 1550 Office 313,
Sydney, AU
level 14/20 Martin Pl
Show all (16)

Medallia Financials and Metrics

Medallia Revenue

Embed Graph
View revenue for all periods
Medallia's revenue was reported to be $477.22 m in FY, 2021
USD

Revenue (Q1, 2022)

131.4m

Gross profit (Q1, 2022)

83.7m

Gross profit margin (Q1, 2022), %

63.7%

Net income (Q1, 2022)

(52.4m)

EBIT (Q1, 2022)

(50.1m)

Market capitalization (23-Jul-2021)

5.3b

Closing stock price (23-Jul-2021)

33.3

Cash (30-Apr-2021)

283.9m

EV

5.6b
Medallia's current market capitalization is $5.3 b.
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Revenue

261.2m313.6m402.5m477.2m

Revenue growth, %

20%

Cost of goods sold

95.8m115.9m145.2m170.7m

Gross profit

165.4m197.7m257.3m306.5m
Quarterly
USDQ2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Revenue

63.7m66.2m70.7m75.4m81.2m93.6m95.7m103.1m112.7m92.8m96.9m131.4m

Cost of goods sold

23.3m24.5m27.6m29.6m29.4m32.6m34.9m38.6m39.6m19.1m21.1m47.7m

Gross profit

40.4m41.7m43.0m45.9m51.8m61.0m60.8m64.5m73.1m73.7m75.9m83.7m

Gross profit Margin, %

63%63%61%61%64%65%64%63%65%79%78%64%
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Cash

42.7m44.9m226.9m428.3m

Accounts Receivable

90.6m106.1m150.7m181.4m

Prepaid Expenses

15.4m15.6m22.5m23.8m

Current Assets

177.8m182.5m539.3m918.8m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Cash

64.5m364.4m296.7m344.7m225.8m497.7m283.9m

Accounts Receivable

50.5m55.8m71.0m67.6m85.8m97.7m103.3m

Prepaid Expenses

16.6m22.7m21.7m28.6m24.5m23.5m30.6m

Current Assets

216.9m514.2m431.3m526.6m483.2m802.7m706.8m
Annual
USDFY, 2017FY, 2018FY, 2020FY, 2021

Net Income

(70.4m)(82.2m)(112.3m)(148.7m)

Depreciation and Amortization

12.0m13.9m15.6m29.0m

Accounts Payable

(2.6m)877.0k2.1m5.6m

Cash From Operating Activities

16.4m(15.2m)(1.6m)1.7m
Quarterly
USDQ1, 2018Q2, 2018Q1, 2019Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Net Income

(27.8m)(55.7m)(2.6m)(40.8m)(80.5m)(32.5m)(67.7m)(99.9m)(52.4m)

Depreciation and Amortization

3.7m7.0m3.2m6.7m10.8m5.5m11.8m19.8m10.1m

Accounts Payable

1.0m2.4m736.0k1.8m2.7m(2.7m)(2.9m)6.7m1.9m

Cash From Operating Activities

20.8m(13.8m)18.2m(2.6m)(21.1m)23.1m3.7m(11.2m)14.3m
USDQ2, 2018

Revenue/Employee

58.1k
Show all financial metrics

Medallia Operating Metrics

Medallia's Customers was reported to be 613 in Q2, 2020.
Q1, 2019FY, 2019Q1, 2020Q2, 2020

Customers

469565613

Experiences Analyzed Yearly

49 m

Patent Applications

1314

Patents Issued

88
Show all operating metrics

Medallia Acquisitions / Subsidiaries

Company NameDateDeal Size
Voci TechnologiesApril 22, 2020$59 m
Living LensFebruary 06, 2020$26 m
CoolaDataJune 03, 2019
StrikedeckMay 08, 2019
KampyleOctober 20, 2016
MEDACX
Medallia Australia Pty
Medallia Brasil Consultoria De Vendas Ltda
Medallia B.V.
Medallia Canada Inc
Show more

Medallia Revenue Breakdown

Embed Graph

Medallia revenue breakdown by business segment: 21.3% from Professional services and 78.7% from Subscription

Medallia revenue breakdown by geographic segment: 18.4% from EMEA, 74.0% from North America and 7.5% from Other

Human Capital Metrics

Embed Graph
Show all human capital metrics

Medallia Cybersecurity Score

Cybersecurity ratingPremium dataset

B

81/100

SecurityScorecard logo

Medallia Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

Medallia Online and Social Media Presence

Embed Graph

Medallia Company Culture

  • Overall Culture

    A+

    87/100

  • CEO Rating

    A+

    92/100

  • Compensation

    A+

    88/100

  • Diversity

    A

    84/100

Learn more on Comparably

Medallia News and Updates

Verisk Reinforces Its Customer First Approach, Expands Medallia Relationship

Increases Insights that Foster Real Time Innovation, Cultivate Customer Loyalty Increases Insights that Foster Real Time Innovation, Cultivate Customer Loyalty

The CX (Customer Experience) Feedback Goldmine: An Interview With Medallia CEO Leslie Stretch

Leslie Stretch had been President and CEO of Medallia for 23 months when customer experience (CX) and customer service consultant Micah Solomon caught up with him for this interview, which covers the spectrum of customer feedback, including video, chat, and call-center feedback as well as surveys.

Mitek Systems, Inc. Chooses Medallia For Experience Management

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Mitek Systems, Inc. has selected Medallia as its experience management platform of choice.

Medallia Announces Telemedicine Suite for Healthcare Organizations to Streamline Telehealth and Optimize Patient Experience

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Medallia Telemedicine Suite, the most comprehensive and disruptive telehealth care delivery and experience optimization solution on a single platform to streamline telehealth processes and improve the patient…

Medallia Reports Record Revenue in First Quarter Fiscal 2021

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced financial results for the quarter ended April 30, 2020.

Medallia Reports Record Revenue in First Quarter Fiscal 2021

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced financial results for the quarter ended April 30, 2020.
Show more

Medallia Blogs

Contact Center Glossary: The Most Important Terms You Need to Know

What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.S. alone, millions of contact center employees are working on the front lines, serving as the voice of brands across channels, fielding customer inquiries and concerns v…

Public Sector Employee Experience: Q&A with Nina Bianchi, Medallia’s New Solution Principal

Former senior leader in the federal government shares insights on how agencies can increase employee engagement and improve the public sector employee experience. The pandemic, combined with shifting employee and public customer expectations, have led many government agencies to set goals to transf…

What Pharma can Learn from Retail’s Customer Experience Innovation

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systemati…

Improving Digital Experiences: Start with Feedback and Digital Experience Analytics

As more customers favor websites and apps, improving the digital experience has become business critical. With digital feedback and digital experience analytics, brands can increase customer loyalty, engagement, and satisfaction by capturing online signals and behavioral data. With a digital-first …

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of …

How Sam’s Club is Using Instant Customer Feedback to Guide Innovation

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution. To attract and retain customers today, retailers must adapt and innovate faster than the competition. Rapid innovation demands understanding what to address n…
Show more

Medallia Frequently Asked Questions

  • When was Medallia founded?

    Medallia was founded in 2001.

  • Who are Medallia key executives?

    Medallia's key executives are Leslie Stretch, Borge Hald and Roxanne Oulman.

  • How many employees does Medallia have?

    Medallia has 1,579 employees.

  • What is Medallia revenue?

    Latest Medallia annual revenue is $477.2 m.

  • What is Medallia revenue per employee?

    Latest Medallia revenue per employee is $302.2 k.

  • Who are Medallia competitors?

    Competitors of Medallia include Binary Fountain, Verint and NICE.

  • Where is Medallia headquarters?

    Medallia headquarters is located at Market Center, 575 Market St #1850, San Francisco, San Francisco.

  • Where are Medallia offices?

    Medallia has offices in San Francisco, Austin, McLean, New York and in 11 other locations.

  • How many offices does Medallia have?

    Medallia has 16 offices.