support.com

Support.com is a leading provider of cloud-based software and services for technology support, including Nexus®, a Support Interaction Optimization (SIO) solution that enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues. Nexus and our support programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships.
Company Growth (employees)
Type
Public
HQ
Redwood City, US
Founded
1997
Size (employees)
1,525 (est)-10%
support.com was founded in 1997 and is headquartered in Redwood City, US

support.com Office Locations

support.com has offices in Redwood City, Eugene and Bengaluru
Redwood City, US (HQ)
900 Chesapeake Dr
Eugene, US
520 1720 Willow Creek Cir

support.com Data and Metrics

support.com Financial Metrics

support.com's revenue was reported to be $61.7 m in FY, 2016 which is a 20% decrease from the previous period.
USD

Revenue (FY, 2016)

61.7 m

Revenue growth (FY, 2015 - FY, 2016), %

(20%)

Gross profit (FY, 2016)

49.7 m

Gross profit margin (FY, 2016), %

81%

Net income (FY, 2016)

(16 m)

EBIT (FY, 2016)

(3.4 m)

Market capitalization (07-Jun-2017)

45.5 m

Closing share price (07-Jun-2017)

2.5

Cash (31-Dec-2016)

16.9 m
support.com's current market capitalization is $45.5 m.
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

88.2 m83 m77.3 m61.7 m

Revenue growth, %

(6%)(7%)(20%)

Cost of goods sold

14.3 m17.3 m13 m12 m

Gross profit

73.8 m65.7 m64.3 m49.7 m

Gross profit Margin, %

84%79%83%81%

Operating expense total

33 m24.7 m43.8 m6.1 m

EBIT

10.8 m(3.2 m)(28.5 m)(3.4 m)

EBIT margin, %

12%(4%)(37%)(6%)

Income tax expense

326 k355 k76 k175 k

Net Income

10.4 m(3.5 m)(27 m)(16 m)
USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

28.4 m23.4 m27.6 m16.9 m

Inventories

1.3 m1.4 m1.5 m1.2 m

Current Assets

87.7 m89.8 m77.2 m64.2 m

PP&E

461 k417 k2 m1.7 m

Goodwill

14.2 m14.2 m

Total Assets

106.9 m108 m81.5 m67.2 m

Accounts Payable

860 k1.6 m267 k1.1 m

Current Liabilities

9.7 m10.1 m9.4 m9.3 m

Additional Paid-in Capital

258.3 m262.3 m265.3 m267.4 m

Retained Earnings

(156 m)(159.5 m)(186.5 m)(202.5 m)

Total Equity

95.4 m95.7 m71.3 m57.3 m

Financial Leverage

1.1 x1.1 x1.1 x1.2 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

10.4 m(3.5 m)(27 m)(16 m)

Depreciation and Amortization

351 k275 k324 k720 k

Accounts Receivable

(4.3 m)(634 k)4.6 m452 k

Inventories

32 k(82 k)(73 k)264 k

Accounts Payable

414 k764 k(1.4 m)818 k

Cash From Operating Activities

10.2 m1.5 m(5.5 m)(11.5 m)

Purchases of PP&E

(221 k)(231 k)(1.9 m)(561 k)

Cash From Investing Activities

(19.4 m)(7.5 m)822 k

Cash From Financing Activities

6.9 m1.1 m26 k(42 k)

Income Taxes Paid

225 k193 k170 k
USDY, 2016

Revenue/Employee

36.4 k

Financial Leverage

1.2 x

support.com Market Value History

support.com Online and Social Media Presence

support.com Company Life and Culture

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