support.com

Support.com, Inc. is a leading provider of cloud-based software and services that enable technology support for a connected world. The Company offers turnkey, outsourced support services for service providers, retailers and technology companies. The technology support services programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support.
The Company's cloud-based offering, Support.com Cloud is a Software-as-a-Service solution for companies to optimize support interactions with their customers using their own or third party support personnel. Support.com Cloud enables companies to quickly resolve complex technology issues for their customers, boosting agent productivity and dramatically improving the customer experience. It also offers end-user software products including tools and apps designed to address some of the most common technology issues, including computer and mobile device maintenance, optimization and security.


Company Growth (employees)
Type
Public
HQ
Sunnyvale, US
Founded
1997
Size (employees)
1,525 (est)
support.com was founded in 1997 and is headquartered in Sunnyvale, US

support.com Office Locations

support.com has offices in Sunnyvale, Eugene and Bengaluru
Sunnyvale, US (HQ)
1200 Crossman Ave, Suite 210-240
Bengaluru, IN
4th B Cross Rd
Eugene, US
1720 Willow Creek Cir, Suite 520

support.com Data and Metrics

support.com Financial Metrics

support.com's revenue was reported to be $14.3 m in Q1, 2017
USD

Revenue (Q1, 2017)

14.3 m

Gross profit (Q1, 2017)

3 m

Gross profit margin (Q1, 2017), %

21%

Net income (Q1, 2017)

(1.3 m)

EBIT (Q1, 2017)

(1.4 m)

Market capitalization (17-Aug-2017)

43.7 m

Cash (31-Mar-2017)

21.8 m
support.com's current market capitalization is $43.7 m.
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

88.2 m83 m77.3 m61.7 m

Revenue growth, %

(6%)(7%)(20%)

Cost of goods sold

14.3 m17.3 m13 m12 m

Gross profit

73.8 m65.7 m64.3 m49.7 m

Gross profit Margin, %

84%79%83%81%

Sales and marketing expense

1.3 m

R&D expense

1.1 m

General and administrative expense

2.8 m

Operating expense total

33 m24.7 m43.8 m6.1 m

EBIT

10.8 m(3.2 m)(28.5 m)(3.4 m)

EBIT margin, %

12%(4%)(37%)(6%)

Income tax expense

326 k355 k76 k175 k

Net Income

10.4 m(3.5 m)(27 m)(16 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

20.2 m22.2 m23.2 m20.6 m17.9 m16.6 m14.9 m15.5 m14.3 m

Cost of goods sold

14.8 m16.2 m18.5 m15.9 m14.5 m14 m12.8 m12 m11.3 m

Gross profit

5.4 m6 m4.6 m4.7 m3.4 m2.6 m2.1 m3.6 m3 m

Gross profit Margin, %

27%27%20%23%19%16%14%23%21%

Sales and marketing expense

1.7 m1.8 m2.2 m2.1 m2.2 m2.1 m1.9 m1.5 m807 k

R&D expense

1.1 m1.2 m1.5 m1.9 m1.8 m1.7 m1.4 m1.3 m923 k

General and administrative expense

3 m2.8 m3.1 m3.1 m3 m3.2 m4.2 m2.7 m2.6 m

Operating expense total

5.7 m5.8 m6.8 m7.1 m7 m7 m7.5 m5.5 m4.3 m

EBIT

(579 k)(44 k)(2.4 m)(16.9 m)(3.9 m)(4.7 m)(6.1 m)(2.2 m)(1.4 m)

EBIT margin, %

(3%)(0%)(11%)(82%)(22%)(28%)(41%)(14%)(10%)

Income tax expense

132 k128 k126 k(1.2 m)60 k52 k36 k44 k48 k

Net Income

(655 k)(101 k)(2.4 m)(15.6 m)(3.9 m)(4.3 m)(6 m)(2.1 m)(1.3 m)
USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

28.4 m23.4 m27.6 m16.9 m

Accounts Receivable

4.7 m

Inventories

1.3 m1.4 m1.5 m1.2 m

Current Assets

87.7 m89.8 m77.2 m64.2 m

PP&E

461 k417 k2 m1.7 m

Goodwill

14.2 m14.2 m

Total Assets

106.9 m108 m81.5 m67.2 m

Accounts Payable

860 k1.6 m267 k1.1 m

Current Liabilities

9.7 m10.1 m9.4 m9.3 m

Total Liabilities

9.9 m

Additional Paid-in Capital

258.3 m262.3 m265.3 m267.4 m

Retained Earnings

(156 m)(159.5 m)(186.5 m)(202.5 m)

Total Equity

95.4 m95.7 m71.3 m57.3 m

Financial Leverage

1.1 x1.1 x1.1 x1.2 x
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

27.5 m31.8 m16.8 m27.6 m26.6 m22.7 m21 m15.7 m21.8 m

Accounts Receivable

13.1 m15.2 m15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m

Current Assets

89.5 m91.7 m89.8 m86.1 m81.3 m73.5 m69 m66 m62 m

PP&E

454 k428 k484 k434 k1.4 m2.1 m2.1 m1.9 m1.6 m

Goodwill

14.2 m14.2 m14.2 m

Total Assets

108.4 m110.2 m107.8 m89.4 m85.3 m77.7 m72.9 m69.5 m64.8 m

Accounts Payable

1.1 m1.5 m728 k935 k569 k1.6 m1.3 m617 k1 m

Current Liabilities

10 m11 m11.5 m9.5 m8.6 m9.4 m10.2 m8.3 m8 m

Additional Paid-in Capital

260.4 m261.3 m263 m263.8 m264.6 m266 m266.5 m267.1 m267.5 m

Retained Earnings

(157.1 m)(157.2 m)(161.9 m)(177.5 m)(181.4 m)(190.8 m)(196.9 m)(199 m)(203.8 m)

Total Equity

96.4 m97.2 m94 m79.2 m75.9 m67.8 m62.2 m60.7 m56.3 m

Financial Leverage

1.1 x1.1 x1.1 x1.1 x1.1 x1.1 x1.2 x1.1 x1.2 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

10.4 m(3.5 m)(27 m)(16 m)

Depreciation and Amortization

351 k275 k324 k720 k

Accounts Receivable

(4.3 m)(634 k)4.6 m452 k

Inventories

32 k(82 k)(73 k)264 k

Accounts Payable

414 k764 k(1.4 m)818 k

Cash From Operating Activities

10.2 m1.5 m(5.5 m)(11.5 m)

Purchases of PP&E

(221 k)(231 k)(1.9 m)(561 k)

Cash From Investing Activities

(19.4 m)(7.5 m)822 k

Cash From Financing Activities

6.9 m1.1 m26 k(42 k)

Income Taxes Paid

225 k193 k170 k
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(655 k)(101 k)(2.4 m)(15.6 m)(3.9 m)(4.3 m)(6 m)(2.1 m)(1.3 m)

Accounts Receivable

13.1 m15.2 m15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m

Accounts Payable

1.1 m1.5 m728 k935 k569 k1.6 m1.3 m617 k1 m
USDY, 2017

Revenue/Employee

9.4 k

Financial Leverage

1.2 x

support.com Market Value History

Traffic Overview of support.com

support.com Online and Social Media Presence

support.com Company Life and Culture

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