Support.com is a provider of cloud-based software and services that enable technology support for a connected world. The Company offers turnkey, outsourced support services for service providers, retailers and technology companies. The technology support services programs are designed for both the consumer and small business markets and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support.
The Company's cloud-based offering, Support.com Cloud is a Software-as-a-Service solution for companies to optimize support interactions with their customers using their own or third-party support personnel. Support.com Cloud enables companies to quickly resolve complex technical issues for their customers, boosting agent productivity and dramatically improving the customer experience. It also offers end-user software products including tools and apps designed to address some of the most common technical issues, including computer and mobile device maintenance, optimization and security.

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Type
Public
HQ
Sunnyvale, US
Founded
1997
Size (employees)
1,776 (est)+17%
support.com was founded in 1997 and is headquartered in Sunnyvale, US
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Key People/Management at support.com

Emily Rickman

Emily Rickman

Vice President, Services Sales and Account Management
Richard Bloom

Richard Bloom

Interim President and Chief Executive Officer
Dustin Oxborrow

Dustin Oxborrow

Vice President, Global Sales & Marketing
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support.com Office Locations

support.com has offices in Bengaluru, Sunnyvale and Eugene
Sunnyvale, US (HQ)
1200 Crossman Ave, Suite 210-240
Eugene, US
1720 Willow Creek Cir, Suite 520
Bengaluru, IN
#110, 3rd Floor, 4th Cross, 5th Block Koramangala Industrial Layout
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support.com Financials and Metrics

support.com Revenue

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support.com's revenue was reported to be $60.12 m in FY, 2017 which is a 2.5% decrease from the previous period.
USD

Revenue (Q1, 2018)

16.5 m

Gross profit (Q1, 2018)

2.4 m

Gross profit margin (Q1, 2018), %

14.3%

Net income (Q1, 2018)

(766 k)

EBIT (Q1, 2018)

(1.1 m)

Market capitalization (11-Jul-2018)

52 m

Closing share price (11-Jul-2018)

2.8

Cash (31-Mar-2018)

19.7 m
support.com's current market capitalization is $52 m.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Revenue

83 m77.3 m61.7 m60.1 m

Revenue growth, %

(6%)(7%)(20%)(2%)

Cost of goods sold

61.4 m62 m50.7 m47.4 m

Gross profit

21.5 m15.4 m10.9 m12.7 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

Revenue

23.2 m20.6 m17.9 m16.6 m14.9 m15.5 m14.3 m14.5 m15 m16.5 m

Cost of goods sold

18.5 m15.9 m14.5 m14 m12.8 m12 m11.3 m11.1 m11.6 m14.2 m

Gross profit

4.6 m4.7 m3.4 m2.6 m2.1 m3.6 m3 m3.4 m3.4 m2.4 m

Gross profit Margin, %

20%23%19%16%14%23%21%24%23%14%
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Cash

23.4 m27.6 m16.9 m18.1 m

Accounts Receivable

14.6 m10 m9.6 m12 m

Prepaid Expenses

1.4 m1.5 m1.2 m802 k

Current Assets

89.8 m77.2 m64.2 m62 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

Cash

16.8 m27.6 m26.6 m22.7 m21 m15.7 m21.8 m19.3 m21.3 m19.7 m

Accounts Receivable

15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m9.6 m11.8 m11.7 m

Prepaid Expenses

1.4 m1.2 m1.7 m1.8 m1.6 m1.4 m980 k723 k646 k

Current Assets

89.8 m86.1 m81.3 m73.5 m69 m66 m62 m61.9 m61.8 m60.2 m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(3.5 m)(27 m)(16 m)(1.5 m)

Depreciation and Amortization

1.4 m1.4 m1.7 m644 k

Accounts Payable

764 k(1.4 m)818 k(581 k)

Cash From Operating Activities

1.5 m(5.5 m)(11.5 m)(4.2 m)
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

Net Income

(2.4 m)(18 m)(21.9 m)(4.3 m)(10.3 m)(12.5 m)(1.3 m)(1.5 m)(1.2 m)(766 k)

Depreciation and Amortization

361 k713 k1.1 m408 k865 k1.3 m195 k345 k495 k159 k

Accounts Payable

(897 k)(690 k)(1.1 m)1.4 m1 m350 k(63 k)(436 k)(292 k)(193 k)

Cash From Operating Activities

(465 k)(1.6 m)(3.6 m)(4.2 m)(7.2 m)(10.6 m)(2.7 m)(1.8 m)(4.1 m)(1.3 m)
USDY, 2018

Financial Leverage

1.1 x
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support.com Operating Metrics

support.com's Patent Applications was reported to be 1 in Mar, 2018.
Nov, 2015Mar, 2018

Agents

1.40 k

Daily Customer Interactions

17 k

Patent Applications

1

Patents Issued

3
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support.com Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
RightHand IT - Assets January 01, 2012
SUPERAntiSpyware June 16, 2011
Sammsoft December 08, 2009
Xeriton - Sammsoft business December 08, 2009$8.50 m
YourTechOnline May 05, 2008
Core Networks August 31, 2004$17 m
SDC Services Canada Inc.
Support.com Gift Cards Inc
Support.com India Pvt Ltd
Support.com International Inc
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support.com Revenue Breakdown

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support.com revenue breakdown by business segment: 9.1% from Software and Other and 90.9% from Services

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support.com Online and Social Media Presence

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support.com Company Life and Culture

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