OverviewSuggest Edit

Support.com is a company that provides customer support services, end-user software, and cloud-based software. The company offers turnkey, outsourced support services. Its customer support services programs include pre-purchased concierge advice, device set-up, troubleshooting, security and support, virus and malware removal, wireless network set-up, home security and automation system support designed for the consumer, and small and medium business markets. The company also provides a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third party support personnel, as well as enables companies to resolve complex technical issues for their customers, boost agent productivity, providing ease of use for customer self-service, and improve the customer experience. In addition, it offers end-user software products.

TypePublic
Founded1997
HQSunnyvale, CA, US
Websitesupport.com
Employee Ratings2.4
Overall CultureC-

Latest Updates

Employees (est.) (Dec 2019)1,231(-39%)
Revenue (FY, 2019)$63.3 M(-8%)
Share Price (Jan 2021)$2.1
Cybersecurity ratingBMore

Key People/Management at Support.com

Renée Soulliard

Renée Soulliard

Chief Marketing Officer
Bobby Brown

Bobby Brown

Chief Sales Officer
Kevin Ruthen

Kevin Ruthen

Chief Technology Officer
Christine Kowalczyk

Christine Kowalczyk

Chief Operating Officer
Andrew Latimer

Andrew Latimer

Chief Information Officer
Caroline Rook

Caroline Rook

Chief Financial Officer
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Support.com Office Locations

Support.com has an office in Sunnyvale
Sunnyvale, CA, US (HQ)
US-SVL-CRSM1240, 1200 Crossman Ave STE 210-240
Show all (1)

Support.com Financials and Metrics

Support.com Revenue

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View revenue for all periods
Support.com's revenue was reported to be $63.33 m in FY, 2019
USD

Revenue (Q3, 2020)

10.3m

Gross profit (Q3, 2020)

3.1m

Gross profit margin (Q3, 2020), %

29.7%

Net income (Q3, 2020)

(554.0k)

EBIT (Q3, 2020)

(656.0k)

Market capitalization (22-Jan-2021)

41.5m

Closing stock price (22-Jan-2021)

2.1

Cash (30-Sept-2020)

16.6m

EV

24.9m
Support.com's current market capitalization is $41.5 m.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Revenue

61.7m60.1m69.5m63.3m

Revenue growth, %

(20%)(2%)16%

Cost of goods sold

50.7m47.4m57.6m46.9m

Gross profit

10.9m12.7m11.9m16.5m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

16.6m14.9m15.5m14.3m14.5m15.0m16.5m17.5m18.0m18.1m16.7m15.2m11.9m11.0m10.3m

Cost of goods sold

14.0m12.8m12.0m11.3m11.1m11.6m14.2m14.5m14.5m13.9m12.7m10.6m7.7m7.2m7.3m

Gross profit

2.6m2.1m3.6m3.0m3.4m3.4m2.4m3.0m3.6m4.2m4.0m4.6m4.2m3.9m3.1m

Gross profit Margin, %

16%14%23%21%24%23%14%17%20%23%24%30%35%35%30%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Cash

16.9m18.1m25.2m10.1m

Accounts Receivable

9.6m12.0m12.3m9.4m

Prepaid Expenses

728.0k

Current Assets

64.2m62.0m62.9m36.5m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Cash

22.7m21.0m15.7m21.8m19.3m21.3m19.7m18.7m16.1m29.6m21.5m22.1m15.1m21.2m16.6m

Accounts Receivable

10.5m9.4m10.2m10.2m9.6m11.8m11.7m12.3m12.5m14.9m11.6m10.4m8.1m7.2m6.8m

Prepaid Expenses

853.0k583.0k503.0k

Current Assets

73.5m69.0m66.0m62.0m61.9m61.8m60.2m61.7m61.4m63.8m55.4m55.6m37.3m37.5m37.0m
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(16.0m)(1.5m)(9.1m)3.8m

Depreciation and Amortization

1.7m644.0k638.0k294.0k

Accounts Payable

818.0k(581.0k)(136.0k)(92.0k)

Cash From Operating Activities

(11.4m)(4.2m)796.0k(4.1m)
USDQ1, 2016

Financial Leverage

1.1 x
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Support.com Operating Metrics

Nov, 2015Mar, 2018Jan, 2020

Agents

1.40 k

Daily Customer Interactions

17 k

Patent Applications

1 1

Patents Issued

3 3
Show all operating metrics

Support.com Acquisitions / Subsidiaries

Company NameDateDeal Size
RightHand IT - AssetsJanuary 01, 2012
SUPERAntiSpywareJune 16, 2011
SammsoftDecember 08, 2009
Xeriton - Sammsoft businessDecember 08, 2009$8.50 m
YourTechOnlineMay 05, 2008
Core NetworksAugust 31, 2004$17 m
SDC Services Canada Inc.
Support.com Gift Cards Inc
Support.com India Pvt Ltd
Support.com International Inc
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Support.com Revenue Breakdown

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Support.com revenue breakdown by business segment: 7.3% from Software and Other and 92.7% from Services

Support.com Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

SecurityScorecard logo

Support.com Online and Social Media Presence

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Support.com Company Culture

  • Overall Culture

    C-

    61/100

  • CEO Rating

    F

    50/100

  • Compensation

    D

    50/100

  • Diversity

    F

    40/100

Learn more on Comparably

Support.com News and Updates

Office Depot, Support.com pay $35 million to settle FTC allegations

Retailer Office Depot Inc and software firm Support.com Inc have agreed to pay $35 million to settle U.S. Federal Trade Commission allegations the companies tricked consumers into buying computer repair services, the agency said on Wednesday.

Support.com Frequently Asked Questions

  • When was Support.com founded?

    Support.com was founded in 1997.

  • Who are Support.com key executives?

    Support.com's key executives are Renée Soulliard, Bobby Brown and Kevin Ruthen.

  • How many employees does Support.com have?

    Support.com has 1,231 employees.

  • What is Support.com revenue?

    Latest Support.com annual revenue is $63.3 m.

  • What is Support.com revenue per employee?

    Latest Support.com revenue per employee is $51.4 k.

  • Who are Support.com competitors?

    Competitors of Support.com include SUSE, Ada Support and Freshdesk.

  • Where is Support.com headquarters?

    Support.com headquarters is located at US-SVL-CRSM1240, 1200 Crossman Ave STE 210-240, Sunnyvale.

  • Where are Support.com offices?

    Support.com has an office in Sunnyvale.

  • How many offices does Support.com have?

    Support.com has 1 office.