OverviewSuggest Edit

Support.com is a company that provides customer support services, end-user software, and cloud-based software. The company offers turnkey, outsourced support services. Its customer support services programs include pre-purchased concierge advice, device set-up, troubleshooting, security and support, virus and malware removal, wireless network set-up, home security and automation system support designed for the consumer, and small and medium business markets. The company also provides a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third party support personnel, as well as enables companies to resolve complex technical issues for their customers, boost agent productivity, providing ease of use for customer self-service, and improve the customer experience. In addition, it offers end-user software products.

TypePublic
Founded1997
HQSunnyvale, CA, US
Websitesupport.com
Employee Ratings2.7
Overall CultureD

Latest Updates

Employees (est.) (Dec 2019)1,231(-39%)
Job Openings20
Revenue (FY, 2020)$43.9 M(-30%)
Share Price (Sept 2021)$11.8(-38%)
Cybersecurity ratingCMore

Key People/Management at Support.com

Renée Soulliard

Renée Soulliard

Chief Marketing Officer
Bobby Brown

Bobby Brown

Chief Sales Officer
Kevin Ruthen

Kevin Ruthen

Chief Technology Officer
Christine Kowalczyk

Christine Kowalczyk

Chief Operating Officer
Andrew Latimer

Andrew Latimer

Chief Information Officer
Caroline Rook

Caroline Rook

Chief Financial Officer
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Support.com Office Locations

Support.com has an office in Sunnyvale
Sunnyvale, CA, US (HQ)
US-SVL-CRSM1240, 1200 Crossman Ave STE 210-240
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Support.com Financials and Metrics

Support.com Revenue

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Support.com's revenue was reported to be $43.86 m in FY, 2020
USD

Revenue (FY, 2020)

43.9m

Gross profit (FY, 2020)

14.9m

Gross profit margin (FY, 2020), %

34.1%

Net income (FY, 2020)

446.0k

EBIT (FY, 2020)

52.0k

Market capitalization (14-Sept-2021)

284.4m

Closing stock price (14-Sept-2021)

11.8

Cash (31-Dec-2020)

13.5m

EV

271.0m
Support.com's current market capitalization is $284.4 m.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

61.7m60.1m69.5m63.3m43.9m

Revenue growth, %

(20%)(2%)16%

Cost of goods sold

50.7m47.4m57.6m46.9m28.9m

Gross profit

10.9m12.7m11.9m16.5m14.9m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

16.6m14.9m15.5m14.3m14.5m15.0m16.5m17.5m18.0m18.1m16.7m15.2m11.9m11.0m10.3m

Cost of goods sold

14.0m12.8m12.0m11.3m11.1m11.6m14.2m14.5m14.5m13.9m12.7m10.6m7.7m7.2m7.3m

Gross profit

2.6m2.1m3.6m3.0m3.4m3.4m2.4m3.0m3.6m4.2m4.0m4.6m4.2m3.9m3.1m

Gross profit Margin, %

16%14%23%21%24%23%14%17%20%23%24%30%35%35%30%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Cash

16.9m18.1m25.2m10.1m13.5m

Accounts Receivable

9.6m12.0m12.3m9.4m7.0m

Prepaid Expenses

728.0k670.0k

Current Assets

64.2m62.0m62.9m36.5m37.6m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Cash

22.7m21.0m15.7m21.8m19.3m21.3m19.7m18.7m16.1m29.6m21.5m22.1m15.1m21.2m16.6m

Accounts Receivable

10.5m9.4m10.2m10.2m9.6m11.8m11.7m12.3m12.5m14.9m11.6m10.4m8.1m7.2m6.8m

Prepaid Expenses

853.0k583.0k503.0k

Current Assets

73.5m69.0m66.0m62.0m61.9m61.8m60.2m61.7m61.4m63.8m55.4m55.6m37.3m37.5m37.0m
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(16.0m)(1.5m)(9.1m)3.8m446.0k

Depreciation and Amortization

1.7m644.0k638.0k294.0k314.0k

Accounts Payable

818.0k(581.0k)(136.0k)(92.0k)87.0k

Cash From Operating Activities

(11.4m)(4.2m)796.0k(4.1m)4.3m
USDQ1, 2016

Financial Leverage

1.1 x
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Support.com Operating Metrics

Nov, 2015Mar, 2018Jan, 2020

Agents

1.4 k

Daily Customer Interactions

17 k

Patent Applications

11

Patents Issued

33
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Support.com Acquisitions / Subsidiaries

Company NameDateDeal Size
RightHand IT - AssetsJanuary 01, 2012
SUPERAntiSpywareJune 16, 2011
SammsoftDecember 08, 2009
Xeriton - Sammsoft businessDecember 08, 2009$8.5 m
YourTechOnlineMay 05, 2008
Core NetworksAugust 31, 2004$17 m
SDC Services Canada Inc.
Support.com Gift Cards Inc
Support.com India Pvt Ltd
Support.com International Inc
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Support.com Revenue Breakdown

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Support.com revenue breakdown by business segment: 7.3% from Software and Other and 92.7% from Services

Support.com Cybersecurity Score

Cybersecurity ratingPremium dataset

C

77/100

SecurityScorecard logo

Support.com Online and Social Media Presence

Embed Graph

Support.com Company Culture

  • Overall Culture

    D

    60/100

  • CEO Rating

    F

    50/100

  • Compensation

    D-

    49/100

  • Diversity

    F

    43/100

Learn more on Comparably

Support.com News and Updates

Support.com shareholders approve merger with bitcoin miner Greenidge, stock falls

Shares of Support.com Inc. tumbled 16.5% in afternoon trading Friday, after soaring 34.8% over the past two sessions, after the customer and technical support services company said it shareholder approved the deal to be acquired by bitcoin mining company Greenidge Generation Holdings Inc. The stock…

Thinking about buying stock in Blade Air Mobility, Support.com, Hyzon Motors, Genius Sports, or Frontline?

NEW YORK, Sept. 9, 2021 /PRNewswire/ -- InvestorsObserver issues critical PriceWatch Alerts for BLDE, SPRT, HYZN, GENI, and FRO. To see how InvestorsObserver's proprietary scoring system rates these stocks, view the InvestorsObserver's PriceWatch Alert by selecting the corresponding link....

Latest meme stock, Support.com, shows shorting is still riskier than ever

The stock market's relentless upward momentum this year has lined the pockets of all kinds of investors, from veteran market players to Robinhood first-timers. It's also made shorting stocks a lot more risky than it already was.Why it matters: The meme stock phenomenon changed the game. After an ini…

With Revenue Down 29%, Why Is Support.com Stock Up 19,911%?

Merging with an upstate New York bitcoin miner is no reason for stock in a shrinking tech service provider to be worth nearly 20 times more today than it was a year ago.

Thinking about buying stock in Support.com, Vinco Ventures, Naked Brand, Sundial Growers, or Exela Technologies?

NEW YORK, Aug. 30, 2021 /PRNewswire/ -- InvestorsObserver issues critical PriceWatch Alerts for SPRT, BBIG, NAKD, SNDL, and XELA. To see how InvestorsObserver's proprietary scoring system rates these stocks, view the InvestorsObserver's PriceWatch Alert by selecting the corresponding link....

Support.com shares soar another 50% as meme traders pile into the heavily shorted software company

The stock of the provider of technical support is on pace for its eighth straight day of gains.
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Support.com Blogs

Support.com and Greenidge Generation Holdings Inc. Announce Update on Merger Closing

LOS ANGELES, CA and DRESDEN, NY / ACCESSWIRE / September 13, 2021 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, and Greenidge Generation Holdings Inc. (“Greenidge”), a vertically integrated bitcoin mining and power generati…

Support.com Stockholders Approve Merger with Greenidge Generation Holdings Inc.

LOS ANGELES, CA / ACCESSWIRE / September 10, 2021 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that its stockholders approved all proposals related to the previously announced merger transaction with Greeni…

Leading Independent Proxy Advisory Firms ISS and Glass Lewis Recommend Support.com Shareholders Vote FOR the Proposed Transaction with Greenidge Generation Holdings Inc.

LOS ANGELES, CA / ACCESSWIRE / September 1, 2021 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that both of the leading independent proxy advisory firms, Institutional Shareholder Services (“ISS”) and Glass …

Support.com Reports Second Quarter 2021 Financial Results

LOS ANGELES, CA / ACCESSWIRE / August 13, 2021 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today reported unaudited financial results for its second quarter ended June 30, 2021. Financial Summary For the second quarter of…

Support.com Provides Update on Merger Transaction Process

Los Angeles, CA – August 12, 2021 – Support.com, Inc. (NASDAQ: SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced an update on the merger transaction process with Greenidge Generation Holdings Inc. (“Greenidge”). As previously announced, on…

Support.com Expands Tech Support Capabilities to Meet Rising Demand

New capabilities leverage Support.com’s Homesourcing℠ Cloud  LOS ANGELES, CA / ACCESSWIRE / August 4, 2021 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced the launch of a new platform, Homesourcing℠ Cloud, to …
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Support.com Frequently Asked Questions

  • When was Support.com founded?

    Support.com was founded in 1997.

  • Who are Support.com key executives?

    Support.com's key executives are Renée Soulliard, Bobby Brown and Kevin Ruthen.

  • How many employees does Support.com have?

    Support.com has 1,231 employees.

  • What is Support.com revenue?

    Latest Support.com annual revenue is $43.9 m.

  • What is Support.com revenue per employee?

    Latest Support.com revenue per employee is $35.6 k.

  • Who are Support.com competitors?

    Competitors of Support.com include Microsoft Deutschland, Microsoft Ireland and SUSE.

  • Where is Support.com headquarters?

    Support.com headquarters is located at US-SVL-CRSM1240, 1200 Crossman Ave STE 210-240, Sunnyvale.

  • Where are Support.com offices?

    Support.com has an office in Sunnyvale.

  • How many offices does Support.com have?

    Support.com has 1 office.