is a leading provider of cloud-based software and services for technology support, including Nexus®, a Support Interaction Optimization (SIO) solution that enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues. Nexus and our support programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships.
Company Growth (employees)
Redwood City, US
Size (employees)
1,525 (est)-10% was founded in 1997 and is headquartered in Redwood City, US Office Locations has offices in Redwood City, Eugene and Bengaluru
Redwood City, US (HQ)
900 Chesapeake Dr
Eugene, US
520 1720 Willow Creek Cir Metrics Financial Metrics's revenue was reported to be $61.7 m in FY, 2016 which is a 20% decrease from the previous period.

Revenue (FY, 2016)

$61.7 m

Revenue growth (FY, 2015 - FY, 2016), %


Gross profit (FY, 2016)

$49.7 m

Gross profit margin (FY, 2016), %


Net income (FY, 2016)

($16 m)

EBIT (FY, 2016)

($3.4 m)

Market capitalization (23-May-2017)

$45.8 m

Closing share price (23-May-2017)


Cash (31-Dec-2016)

$16.9 m's current market capitalization is $45.8 m.
FY, 2013FY, 2014FY, 2015FY, 2016


$88.2 m$83 m$77.3 m$61.7 m

Revenue growth, %


Cost of goods sold

$14.3 m$17.3 m$13 m$12 m

Gross profit

$73.8 m$65.7 m$64.3 m$49.7 m

Gross profit Margin, %


Operating expense total

$33 m$24.7 m$43.8 m$6.1 m


$10.8 m($3.2 m)($28.5 m)($3.4 m)

EBIT margin, %


Income tax expense

$326 k$355 k$76 k$175 k

Net Income

$10.4 m($3.5 m)($27 m)($16 m)
FY, 2013FY, 2014FY, 2015FY, 2016


$28.4 m$23.4 m$27.6 m$16.9 m

Accounts Receivable


$1.3 m$1.4 m$1.5 m$1.2 m

Current Assets

$87.7 m$89.8 m$77.2 m$64.2 m


$461 k$417 k$2 m$1.7 m


$14.2 m$14.2 m

Total Assets

$106.9 m$108 m$81.5 m$67.2 m

Accounts Payable

$860 k$1.6 m$267 k$1.1 m

Current Liabilities

$9.7 m$10.1 m$9.4 m$9.3 m

Additional Paid-in Capital

$258.3 m$262.3 m$265.3 m$267.4 m

Retained Earnings

($156 m)($159.5 m)($186.5 m)($202.5 m)

Total Equity

$95.4 m$95.7 m$71.3 m$57.3 m

Financial Leverage

1.1 x1.1 x1.1 x1.2 x
FY, 2013FY, 2014FY, 2015FY, 2016

Net Income

$10.4 m($3.5 m)($27 m)($16 m)

Depreciation and Amortization

$351 k$275 k$324 k$720 k

Accounts Receivable

($4.3 m)($634 k)$4.6 m$452 k


$32 k($82 k)($73 k)$264 k

Accounts Payable

$414 k$764 k($1.4 m)$818 k

Cash From Operating Activities

$10.2 m$1.5 m($5.5 m)($11.5 m)

Purchases of PP&E

($221 k)($231 k)($1.9 m)($561 k)

Cash From Investing Activities

($19.4 m)($7.5 m)$822 k

Cash From Financing Activities

$6.9 m$1.1 m$26 k($42 k)

Income Taxes Paid

$225 k$193 k$170 k
Y, 2016


$36.4 k

Financial Leverage

1.2 x Market Value History Online Presence Company Life

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