support.com

Support.com is a leading provider of cloud-based software and services for technology support, including Nexus®, a Support Interaction Optimization (SIO) solution that enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues. Nexus and our support programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships.
Company Growth (employees)
Type
Public
HQ
Redwood City, US
Founded
1997
Size (employees)
1,525 (est)-10%
support.com was founded in 1997 and is headquartered in Redwood City, US

support.com Office Locations

support.com has offices in Redwood City, Eugene, Bengaluru
Redwood City, US (HQ)
900 Chesapeake Dr
Eugene, US
520 1720 Willow Creek Cir

support.com Metrics

support.com Financial Metrics

Revenue (2016)

$61.7 m

Revenue growth (2015-16), %

(20%)

Gross profit

$49.7 m

Gross profit margin (2016), %

81%

Net income (2016)

($16 m)

Market capitalization (21-Mar-2017)

$39 m

Closing share price (21-Mar-2017)

$2.1

Cash (31-Dec-2016)

$16.9 m
support.com's current market capitalization is $39 m.
support.com's revenue was reported to be $61.7 m in FY, 2016 which is a 20.3% decrease from the previous period.
FY, 2013FY, 2014FY, 2015FY, 2016

Revenue

$88.2 m$83 m$77.3 m$61.7 m

Revenue growth, %

(6%)(7%)(20%)

Cost of goods sold

$14.3 m$17.3 m$13 m$12 m

Gross profit

$73.8 m$65.7 m$64.3 m$49.7 m

Gross profit Margin, %

84%79%83%81%

Operating expense total

$33 m$24.7 m$43.8 m$6.1 m

EBIT

$10.8 m($3.2 m)($28.5 m)($3.4 m)

EBIT margin, %

12%(4%)(37%)(6%)

Income tax expense

$326 k$355 k$76 k$175 k

Net Income

$10.4 m($3.5 m)($27 m)($16 m)
FY, 2013FY, 2014FY, 2015FY, 2016

Cash

$28.4 m$23.4 m$27.6 m$16.9 m

Accounts Receivable

Inventories

$1.3 m$1.4 m$1.5 m$1.2 m

Current Assets

$87.7 m$89.8 m$77.2 m$64.2 m

PP&E

$461 k$417 k$2 m$1.7 m

Goodwill

$14.2 m$14.2 m

Total Assets

$106.9 m$108 m$81.5 m$67.2 m

Accounts Payable

$860 k$1.6 m$267 k$1.1 m

Current Liabilities

$9.7 m$10.1 m$9.4 m$9.3 m

Additional Paid-in Capital

$258.3 m$262.3 m$265.3 m$267.4 m

Retained Earnings

($156 m)($159.5 m)($186.5 m)($202.5 m)

Total Equity

$95.4 m$95.7 m$71.3 m$57.3 m

Financial Leverage

1.1 x1.1 x1.1 x1.2 x
FY, 2013FY, 2014FY, 2015FY, 2016

Net Income

$10.4 m($3.5 m)($27 m)($16 m)

Depreciation and Amortization

$351 k$275 k$324 k$720 k

Accounts Receivable

($4.3 m)($634 k)$4.6 m$452 k

Inventories

$32 k($82 k)($73 k)$264 k

Accounts Payable

$414 k$764 k($1.4 m)$818 k

Cash From Operating Activities

$10.2 m$1.5 m($5.5 m)($11.5 m)

Purchases of PP&E

($221 k)($231 k)($1.9 m)($561 k)

Cash From Investing Activities

($19.4 m)($7.5 m)$822 k

Income Taxes Paid

$225 k$193 k$170 k

support.com Market Value History

support.com Online Presence

support.com Company Life

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