support.com

Support.com, Inc. is a provider of cloud-based software and services that enable technology support for a connected world. The Company offers turnkey, outsourced support services for service providers, retailers and technology companies. The technology support services programs are designed for both the consumer and small business markets and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support.
The Company's cloud-based offering, Support.com Cloud is a Software-as-a-Service solution for companies to optimize support interactions with their customers using their own or third-party support personnel. Support.com Cloud enables companies to quickly resolve complex technical issues for their customers, boosting agent productivity and dramatically improving the customer experience. It also offers end-user software products including tools and apps designed to address some of the most common technical issues, including computer and mobile device maintenance, optimization and security.


Company Growth (employees)
Type
Public
HQ
Sunnyvale, US
Founded
1997
Size (employees)
1,525 (est)
support.com was founded in 1997 and is headquartered in Sunnyvale, US

Key People/Management at support.com

Emily Rickman

Emily Rickman

Vice President, Services Sales and Account Management
Richard Bloom

Richard Bloom

Interim President and Chief Executive Officer
Dustin Oxborrow

Dustin Oxborrow

Vice President, Global Sales & Marketing

support.com Office Locations

support.com has offices in Sunnyvale, Eugene and Bengaluru
Sunnyvale, US (HQ)
1200 Crossman Ave, Suite 210-240
Eugene, US
1720 Willow Creek Cir, Suite 520
Bengaluru, IN
4th B Cross Rd
Show all (3)

support.com Financials and Metrics

support.com Financials

support.com's revenue was reported to be $14.6 m in FY, 2016
USD

Revenue (Q3, 2017)

15 m

Gross profit (Q3, 2017)

3.4 m

Gross profit margin (Q3, 2017), %

23%

Net income (Q3, 2017)

231 k

EBIT (Q3, 2017)

31 k

Market capitalization (22-Dec-2017)

46.4 m

Cash (30-Sep-2017)

21.3 m
support.com's current market capitalization is $46.4 m.
USDFY, 2014FY, 2015FY, 2016

Revenue

22 m15.7 m14.6 m

Revenue growth, %

(75%)(28%)(7%)

Cost of goods sold

17.3 m13 m12 m

Gross profit

4.7 m2.7 m2.7 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Revenue

23.2 m20.6 m17.9 m16.6 m14.9 m15.5 m14.3 m14.5 m15 m

Cost of goods sold

18.5 m15.9 m14.5 m14 m12.8 m12 m11.3 m11.1 m11.6 m

Gross profit

4.6 m4.7 m3.4 m2.6 m2.1 m3.6 m3 m3.4 m3.4 m

Gross profit Margin, %

20%23%19%16%14%23%21%24%23%
USDFY, 2014FY, 2015FY, 2016

Cash

23.4 m27.6 m16.9 m

Accounts Receivable

14.6 m10 m9.6 m

Prepaid Expenses

1.4 m1.5 m1.2 m

Current Assets

89.8 m77.2 m64.2 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Cash

16.8 m27.6 m26.6 m22.7 m21 m15.7 m21.8 m19.3 m21.3 m

Accounts Receivable

15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m9.6 m11.8 m

Prepaid Expenses

1.4 m1.2 m1.7 m1.8 m1.6 m1.4 m980 k723 k646 k

Current Assets

89.8 m86.1 m81.3 m73.5 m69 m66 m62 m61.9 m61.8 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(3.5 m)(27 m)(16 m)

Depreciation and Amortization

1.4 m1.4 m1.7 m

Accounts Receivable

(634 k)4.6 m452 k

Accounts Payable

764 k(1.4 m)818 k
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(2.4 m)(18 m)(21.9 m)(4.3 m)(10.3 m)(12.5 m)(1.3 m)(1.5 m)(1.2 m)

Depreciation and Amortization

361 k713 k1.1 m408 k865 k1.3 m195 k345 k495 k

Accounts Receivable

(748 k)1.5 m3.4 m(447 k)580 k(176 k)(657 k)6 k(2.2 m)

Accounts Payable

(897 k)(690 k)(1.1 m)1.4 m1 m350 k(63 k)(436 k)(292 k)
USDY, 2017

Revenue/Employee

9.9 k

Financial Leverage

1.1 x
Show all financial metrics

support.com Operating Metrics

Nov, 2015

Daily Customer Interactions

17 k

Agents

1.4 k
Show all operating metrics

support.com Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Support.com Philippines, Inc.
SDC Services Canada Inc.
Support.com India Pvt Ltd
RightHand IT - AssetsJanuary 01, 2012
SUPERAntiSpywareJune 16, 2011
Xeriton - Sammsoft businessDecember 08, 2009$8.5 m
SammsoftDecember 08, 2009
YourTechOnlineMay 05, 2008
Core NetworksAugust 31, 2004$17 m

support.com Market Value History

support.com's Web-traffic and Trends

support.com Online and Social Media Presence

support.com Company Life and Culture

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