support.com

Support.com, Inc. is a leading provider of cloud-based software and services that enable technology support for a connected world. The Company offers turnkey, outsourced support services for service providers, retailers and technology companies. The technology support services programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support.
The Company's cloud-based offering, Support.com Cloud is a Software-as-a-Service solution for companies to optimize support interactions with their customers using their own or third party support personnel. Support.com Cloud enables companies to quickly resolve complex technology issues for their customers, boosting agent productivity and dramatically improving the customer experience. It also offers end-user software products including tools and apps designed to address some of the most common technology issues, including computer and mobile device maintenance, optimization and security.


Company Growth (employees)
Type
Public
HQ
Sunnyvale, US
Founded
1997
Size (employees)
1,525 (est)
support.com was founded in 1997 and is headquartered in Sunnyvale, US

support.com Office Locations

support.com has offices in Sunnyvale, Eugene and Bengaluru
Sunnyvale, US (HQ)
1200 Crossman Ave, Suite 210-240
Bengaluru, IN
4th B Cross Rd
Eugene, US
1720 Willow Creek Cir, Suite 520

support.com Financials and Metrics

support.com Financials

support.com's revenue was reported to be $14.3 m in Q1, 2017
USD

Revenue (Q1, 2017)

14.3 m

Gross profit (Q1, 2017)

3 m

Gross profit margin (Q1, 2017), %

21%

Net income (Q1, 2017)

(1.3 m)

EBIT (Q1, 2017)

(1.4 m)

Market capitalization (20-Oct-2017)

42.4 m

Cash (31-Mar-2017)

21.8 m
support.com's current market capitalization is $42.4 m.
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

88.2 m83 m77.3 m61.7 m

Revenue growth, %

(6%)(7%)(20%)

Cost of goods sold

14.3 m17.3 m13 m12 m

Gross profit

73.8 m65.7 m64.3 m49.7 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

20.2 m22.2 m23.2 m20.6 m17.9 m16.6 m14.9 m15.5 m14.3 m

Cost of goods sold

14.8 m16.2 m18.5 m15.9 m14.5 m14 m12.8 m12 m11.3 m

Gross profit

5.4 m6 m4.6 m4.7 m3.4 m2.6 m2.1 m3.6 m3 m

Gross profit Margin, %

27%27%20%23%19%16%14%23%21%
USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

28.4 m23.4 m27.6 m16.9 m

Accounts Receivable

4.7 m

Inventories

1.3 m1.4 m1.5 m1.2 m

Current Assets

87.7 m89.8 m77.2 m64.2 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

27.5 m31.8 m16.8 m27.6 m26.6 m22.7 m21 m15.7 m21.8 m

Accounts Receivable

13.1 m15.2 m15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m

Current Assets

89.5 m91.7 m89.8 m86.1 m81.3 m73.5 m69 m66 m62 m

PP&E

454 k428 k484 k434 k1.4 m2.1 m2.1 m1.9 m1.6 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

10.4 m(3.5 m)(27 m)(16 m)

Depreciation and Amortization

351 k275 k324 k720 k

Accounts Receivable

(4.3 m)(634 k)4.6 m452 k

Inventories

32 k(82 k)(73 k)264 k
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(655 k)(101 k)(2.4 m)(15.6 m)(3.9 m)(4.3 m)(6 m)(2.1 m)(1.3 m)

Accounts Receivable

13.1 m15.2 m15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m

Accounts Payable

1.1 m1.5 m728 k935 k569 k1.6 m1.3 m617 k1 m
USDY, 2017

Revenue/Employee

9.4 k

Financial Leverage

1.2 x
Show all financial metrics

support.com Market Value History

Traffic Overview of support.com

support.com Online and Social Media Presence

support.com Company Life and Culture

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