Support.com provides customer support services, end user software, and cloud-based software. The Company offers turnkey, outsourced support services. Its customer support services programs include pre-purchased concierge advice, device set-up, trouble shooting, security and support, virus and malware removal, wireless network set-up, and home security and automation system support designed for consumer, and small and medium business markets. The Company also provides Support.com Cloud, a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third party support personnel, as well as enables companies to resolve complex technology issues for their customers, boost agent productivity, providing ease of use for customer self-service, and improve the customer experience. In addition, it offers end-user software products.

Employee Rating

2.4More
TypePublic
HQSunnyvale, US
Founded1997
Size (employees)1,776 (est)
Websitesupport.com
support.com was founded in 1997 and is headquartered in Sunnyvale, US
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Key People/Management at support.com

Emily Rickman

Emily Rickman

Vice President, Services Sales and Account Management
Richard Bloom

Richard Bloom

Interim President and Chief Executive Officer
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support.com Office Locations

support.com has offices in Sunnyvale, Eugene and Bengaluru
Sunnyvale, US (HQ)
1200 Crossman Ave, Suite 210-240
Eugene, US
1720 Willow Creek Rd, Suite 520
Bengaluru, IN
#110, 3rd Floor, 4th Cross, 5th Block Koramangala Industrial Layout
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support.com Financials and Metrics

support.com Revenue

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support.com's revenue was reported to be $60.12 m in FY, 2017 which is a 2.5% decrease from the previous period.
USD

Revenue (Q3, 2018)

18.0m

Gross profit (Q3, 2018)

3.6m

Gross profit margin (Q3, 2018), %

19.7%

Net income (Q3, 2018)

(9.1m)

EBIT (Q3, 2018)

(9.4m)

Market capitalization (17-Jan-2019)

47.3m

Closing stock price (17-Jan-2019)

2.5

Cash (30-Sep-2018)

16.1m
support.com's current market capitalization is $47.3 m.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

88.2m83.0m77.3m61.7m60.1m

Revenue growth, %

(6%)(7%)(20%)(2%)

Cost of goods sold

44.4m61.4m62.0m50.7m47.4m

Gross profit

43.8m21.5m15.4m10.9m12.7m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Revenue

23.4m18.6m20.2m22.2m23.2m20.6m17.9m16.6m14.9m15.5m14.3m14.5m15.0m16.5m17.5m18.0m

Cost of goods sold

11.3m13.2m14.8m16.2m18.5m15.9m14.5m14.0m12.8m12.0m11.3m11.1m11.6m14.2m14.5m14.5m

Gross profit

12.0m5.4m5.4m6.0m4.6m4.7m3.4m2.6m2.1m3.6m3.0m3.4m3.4m2.4m3.0m3.6m

Gross profit Margin, %

51%29%27%27%20%23%19%16%14%23%21%24%23%14%17%20%
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

28.4m23.4m27.6m16.9m18.1m

Accounts Receivable

14.6m10.0m9.6m12.0m

Prepaid Expenses

1.4m1.5m1.2m802.0k

Inventories

1.3m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Cash

30.6m31.6m27.5m31.8m16.8m27.6m26.6m22.7m21.0m15.7m21.8m19.3m21.3m19.7m18.7m16.1m

Accounts Receivable

13.6m12.0m13.1m15.2m15.4m13.2m11.2m10.5m9.4m10.2m10.2m9.6m11.8m11.7m12.3m12.5m

Prepaid Expenses

1.4m1.2m1.7m1.8m1.6m1.4m980.0k723.0k646.0k

Current Assets

84.3m88.9m89.5m91.7m89.8m86.1m81.3m73.5m69.0m66.0m62.0m61.9m61.8m60.2m61.7m61.4m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

10.4m(3.5m)(27.0m)(16.0m)(1.5m)

Depreciation and Amortization

351.0k1.4m324.0k720.0k628.0k

Inventories

32.0k

Accounts Payable

414.0k764.0k(1.4m)818.0k(581.0k)
Quarterly
USDY, 2018

Financial Leverage

1.3 x
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support.com Operating Metrics

Nov, 2015Mar, 2018

Agents

1.40 k

Daily Customer Interactions

17 k

Patent Applications

1

Patents Issued

3
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support.com Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
RightHand IT - AssetsJanuary 01, 2012
SUPERAntiSpywareJune 16, 2011
SammsoftDecember 08, 2009
Xeriton - Sammsoft businessDecember 08, 2009$8.50 m
YourTechOnlineMay 05, 2008
Core NetworksAugust 31, 2004$17 m
SDC Services Canada Inc.
Support.com Gift Cards Inc
Support.com India Pvt Ltd
Support.com International Inc
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support.com Revenue Breakdown

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support.com revenue breakdown by business segment: 9.1% from Software and Other and 90.9% from Services

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support.com Online and Social Media Presence

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support.com Company Life and Culture

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support.com Frequently Asked Questions

  • When was support.com founded?

    support.com was founded in 1997.

  • Who are support.com key executives?

    support.com's key executives are Emily Rickman and Richard Bloom.

  • How many employees does support.com have?

    support.com has 1,776 employees.

  • What is support.com revenue?

    Latest support.com annual revenue is $60.1 m.

  • What is support.com revenue per employee?

    Latest support.com revenue per employee is $33.9 k.

  • Who are support.com competitors?

    Competitors of support.com include Zendesk, inSided and Freshdesk.

  • Where is support.com headquarters?

    support.com headquarters is located at 1200 Crossman Ave, Suite 210-240, Sunnyvale.

  • Where are support.com offices?

    support.com has offices in Sunnyvale, Eugene and Bengaluru.

  • How many offices does support.com have?

    support.com has 3 offices.