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Ada Support

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Ada Support creates tools that help customer support teams offer service at any scale. The Company develops a chatbot creation platform powered by its own machine learning engine which reduces support volume, empowers customers to find answers on their own, and automatically learns how to better serve customers in the future.

TypePrivate
Founded2016
HQToronto, CAMap
Websiteada.support
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Employees (est.) (Dec 2019)223(+3%)

Ada Support Office Locations

Ada Support has an office in Toronto
Toronto, CA (HQ)
96 Spadina Ave #801
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Ada Support Financials and Metrics

Summary Metrics

Founding Date

2016

Ada Support total Funding

$16.6 m

Ada Support latest funding size

$14.11 m

Time since last funding

a year ago

Ada Support investors

Bessemer Venture Partners, FirstMark Capital, Version One Ventures, Barney Pell, Leaders Fund, Ryerson Futures, Creative Destruction Lab, Burst Capital
Ada Support's latest funding round in December 2018 was reported to be $14.1 m. In total, Ada Support has raised $16.6 m
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Ada Support Online and Social Media Presence

Ada Support's Trends

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Ada Support Blogs

February 05, 2020

6 questions to answer before adding chatbots to your CX arsenal

This post is from guest author Megan Wright, editor of ChamberofCommerce.com, an online business directory that supports rapid business growth. 
January 29, 2020

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize their CX to meet customers’ expectations. If a company is not offering self-service as an option, or if its existing chatbot is not keeping customers happy, then …
January 06, 2020

How AI can enhance the customer experience

How will AI change the way customers intact with brands across industries?
December 20, 2019

How to pick the right customer service solution for your business

It’s no secret that delivering a differentiated customer experience (CX) is key to standing out in the market today. Providing excellent customer service is right up there with selling a quality product or service in the “must-haves” for success. But figuring out how to do that can be tr…
December 03, 2019

How LiteBit used a customer service chatbot and ACX team to weather the crypto market

Cryptocurrency platform LiteBit is unique in several ways - it's one of the few crypto platforms able to weather the unpredictable crypto market and industry, and one of the few companies in its space that has invested in top-of-the-line customer service.
November 25, 2019

Generate revenue with a CX chatbot this Black Friday

As Black Friday and the holiday season approaches, many customer service teams are ramping up their agents to handle the impending rush of customer inquiries. I’ve worked with a number of eCommerce companies as an ACX Consultant here at Ada, and learned that one of the best-kept secrets…
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 Ada Support Frequently Asked Questions

  • When was Ada Support founded?

    Ada Support was founded in 2016.

  • How many employees does Ada Support have?

    Ada Support has 223 employees.

  • Who are Ada Support competitors?

    Competitors of Ada Support include Support.com, Aifora and SpotQA.

  • Where is Ada Support headquarters?

    Ada Support headquarters is located at 96 Spadina Ave #801, Toronto.

  • Where are Ada Support offices?

    Ada Support has an office in Toronto.

  • How many offices does Ada Support have?

    Ada Support has 1 office.