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Ada Support

OverviewSuggest Edit

Ada Support is a company that develops customer support automation software enabling companies to leverage machine learning in order to provide instant answers to their questions in chat. The platform it offers uses an artificial intelligence engine that reduces support volume and answers automatically based on responses.

TypePrivate
Founded2016
HQToronto, CAMap
Websiteada.cx

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Latest Updates

Employees (est.) (Jun 2021)257(+17%)
Cybersecurity ratingAMore

Key People/Management at Ada Support

Mike Murchison

Mike Murchison

Co-Founder & CEO
Matt Turck

Matt Turck

Managing Director
David Hariri

David Hariri

Co-Founder, Designer, Developer
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Ada Support Office Locations

Ada Support has an office in Toronto
Toronto, CA (HQ)
96 Spadina Ave #801
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Ada Support Financials and Metrics

Summary Metrics

Founding Date

2016

Ada Support total Funding

$60.7 m

Ada Support latest funding size

$44 m

Time since last funding

a year ago

Ada Support investors

Bessemer Venture Partners, FirstMark Capital, Version One Ventures, Accel, Barney Pell, Leaders Fund, Ryerson Futures, FirstMark, Creative Destruction Lab, Burst Capital, Ramen Ventures, NEXT Canada, DMZ
Ada Support's latest funding round in March 2020 was reported to be $44 m. In total, Ada Support has raised $60.7 m
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Ada Support Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

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Ada Support Online and Social Media Presence

Ada Support's Trends

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Ada Support News and Updates

April 24, 2020

Ada Support lays off 23 percent of staff amid uncertainty caused by pandemic

Ada Support, which provides an AI-powered chatbot platform for customer service teams, has permanently laid off 36 full-time employees, representing just under one-quarter of...
March 19, 2020

AI platform developer Ada Support raises $63.7 million CAD Series B

Ada Support, which has developed a AI-powered software platform to support customer service teams in large businesses, has raised $63.7 million CAD ($44 million...

Ada Support Blogs

June 01, 2021

Levelling Up Brand Experiences: From Personalized to Anticipated

Digital proactive messaging can be overwhelming. We’ve all been there—opening a website and swiftly swatting off the lightbox promotion for 10% off your first order. You scroll to find the information you need, and an autoplay video encroaches. When yet another pop-up appears, we huff an…
May 25, 2021

Unify Marketing and Sales: Introducing Smart-keting with Salesforce

 No matter which industry you’re in, sales and marketing are your bread and butter—not only do they keep your operation afloat, they go together, too. But when your organization lacks alignment between the two, inefficiencies can slow down your pipeline, drive up costs, and cost you lead…
May 20, 2021

The Inside Scoop: What Are the Most Popular Integrations Among Ada Clients

One of the reasons that our clients love using Ada so much is our robust catalogue of integrations—all of which work right out of the box. The right combination of integrations can power your Automated Customer Experience (ACX®) efforts, helping you scale thoughtful, proactive, personali…
May 18, 2021

Ada’s May Update: Say Hello to Our Newest Integrations

We’re very excited to announce the launch of Ada’s new bells and whistles. Our focus for this month is integrations.
May 17, 2021

Break Down Department Silos: Collaborative Teams Are Better for Business

Does this sound familiar? You pick up the phone to call a company to ask them a question. You navigate through an obtuse answering machine until you finally hear an option that may apply to you and hit that number. You stay on the line for a while, listening to the hold music, until som…
May 17, 2021

How to Get the Most Out of Your Intercom Inbox

There’s a lot to love about using Intercom Inbox to manage your CX. If you receive up to 2k interactions per month, an inbox-first strategy managed by a small but mighty team is enough to create positive brand interactions with your customers.
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 Ada Support Frequently Asked Questions

  • When was Ada Support founded?

    Ada Support was founded in 2016.

  • Who are Ada Support key executives?

    Ada Support's key executives are Mike Murchison, Matt Turck and David Hariri.

  • How many employees does Ada Support have?

    Ada Support has 257 employees.

  • Who are Ada Support competitors?

    Competitors of Ada Support include Aivo, Mindsay and Drift.

  • Where is Ada Support headquarters?

    Ada Support headquarters is located at 96 Spadina Ave #801, Toronto.

  • Where are Ada Support offices?

    Ada Support has an office in Toronto.

  • How many offices does Ada Support have?

    Ada Support has 1 office.