OverviewSuggest Edit

Ada Support is a company that develops customer support automation software enabling companies to leverage machine learning in order to provide instant answers to their questions in chat. The platform it offers uses an artificial intelligence engine that reduces support volume and answers automatically based on responses.

TypePrivate
Founded2016
HQToronto, CA
Websiteada.cx
Employee Ratings4.4

Latest Updates

Employees (est.) (Apr 2022)438(+5%)
Cybersecurity ratingAMore
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Key People/Management at Ada Support

Mike Murchison

Mike Murchison

Co-Founder & CEO
Matt Turck

Matt Turck

Managing Director
David Hariri

David Hariri

Co-Founder, Designer, Developer
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Ada Support Office Locations

Ada Support has an office in Toronto
Toronto, CA (HQ)
96 Spadina Ave #801
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Ada Support Financials and Metrics

Summary Metrics

Founding Date

2016

Ada Support total Funding

$60.7 m

Ada Support latest funding size

$44 m

Time since last funding

2 years ago

Ada Support investors

Ada Support's latest funding round in March 2020 was reported to be $44 m. In total, Ada Support has raised $60.7 m
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Ada Support Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

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Ada Support Online and Social Media Presence

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Ada Support News and Updates

Ada Support lays off 23 percent of staff amid uncertainty caused by pandemic

Ada Support, which provides an AI-powered chatbot platform for customer service teams, has permanently laid off 36 full-time employees, representing just under one-quarter of...

AI platform developer Ada Support raises $63.7 million CAD Series B

Ada Support, which has developed a AI-powered software platform to support customer service teams in large businesses, has raised $63.7 million CAD ($44 million...

Ada Support Blogs

How Ada Works Around the Pitfalls of Generative Language Models

When it comes to choosing the best technology to power automated brand interaction, technical teams must navigate a sea of options. These options require custom integrations and dedicated support from technical teams, even for relatively manual changes — including anything from inferior “ch…

Q&A With Jessica Popp: Ada's Chief Technology Officer

Imagine a world where you can reach out to the brands you love at any moment, from anywhere, on any channel, and instantly have your questions answered. 

Diminishing Marginal Utility: Detrimental CX

Customer experience is like drinking tequila shots. A couple will increase your happiness, but a dozen will not.
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Ada Support Frequently Asked Questions

  • When was Ada Support founded?

    Ada Support was founded in 2016.

  • Who are Ada Support key executives?

    Ada Support's key executives are Mike Murchison, Matt Turck and David Hariri.

  • How many employees does Ada Support have?

    Ada Support has 466 employees.

  • Who are Ada Support competitors?

    Competitors of Ada Support include Aivo, Mindsay and Drift.

  • Where is Ada Support headquarters?

    Ada Support headquarters is located at 96 Spadina Ave #801, Toronto.

  • Where are Ada Support offices?

    Ada Support has an office in Toronto.

  • How many offices does Ada Support have?

    Ada Support has 1 office.