• Home
  •  / Ada Support

Ada Support

OverviewSuggest Edit

Ada Support is a company that develops customer support automation software enabling companies to leverage machine learning in order to provide instant answers to their questions in chat. The platform it offers uses an artificial intelligence engine that reduces support volume and answers automatically based on responses.

TypePrivate
Founded2016
HQToronto, CAMap
Websiteada.cx
Employee Ratings4.4More

Recent NewsAll News

Latest Updates

Employees (est.) (Apr 2022)438(+5%)
Cybersecurity ratingAMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at Ada Support

Mike Murchison

Mike Murchison

Co-Founder & CEO
Matt Turck

Matt Turck

Managing Director
David Hariri

David Hariri

Co-Founder, Designer, Developer
Show more

Ada Support Office Locations

Ada Support has an office in Toronto
Toronto, CA (HQ)
96 Spadina Ave #801
Show all (1)

Ada Support Financials and Metrics

Summary Metrics

Founding Date

2016

Ada Support total Funding

$60.7 m

Ada Support latest funding size

$44 m

Time since last funding

2 years ago

Ada Support investors

Bessemer Venture Partners, FirstMark Capital, Version One Ventures, Accel, Barney Pell, Leaders Fund, Ryerson Futures, FirstMark, Creative Destruction Lab, Burst Capital, Ramen Ventures, NEXT Canada, DMZ
Ada Support's latest funding round in March 2020 was reported to be $44 m. In total, Ada Support has raised $60.7 m
Show all financial metrics

Ada Support Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

Learn more about our premium products
SecurityScorecard logo

Ada Support Online and Social Media Presence

Ada Support's Trends

Embed Graph

Ada Support News and Updates

April 24, 2020

Ada Support lays off 23 percent of staff amid uncertainty caused by pandemic

Ada Support, which provides an AI-powered chatbot platform for customer service teams, has permanently laid off 36 full-time employees, representing just under one-quarter of...
March 19, 2020

AI platform developer Ada Support raises $63.7 million CAD Series B

Ada Support, which has developed a AI-powered software platform to support customer service teams in large businesses, has raised $63.7 million CAD ($44 million...

Ada Support Blogs

May 24, 2022

Best and Worst Brand Interactions from 14 CX and Marketing Leaders

 
May 13, 2022

How Ada Works Around the Pitfalls of Generative Language Models

When it comes to choosing the best technology to power automated brand interaction, technical teams must navigate a sea of options. These options require custom integrations and dedicated support from technical teams, even for relatively manual changes — including anything from inferior “ch…
May 10, 2022

How to Measure Brand Impact to Drive Revenue

 
May 02, 2022

Q&A With Jessica Popp: Ada's Chief Technology Officer

Imagine a world where you can reach out to the brands you love at any moment, from anywhere, on any channel, and instantly have your questions answered. 
April 26, 2022

How to Build a Cross-Functional Content Ecosystem

 
April 12, 2022

Diminishing Marginal Utility: Detrimental CX

Customer experience is like drinking tequila shots. A couple will increase your happiness, but a dozen will not.
Show more

 Ada Support Frequently Asked Questions

  • When was Ada Support founded?

    Ada Support was founded in 2016.

  • Who are Ada Support key executives?

    Ada Support's key executives are Mike Murchison, Matt Turck and David Hariri.

  • How many employees does Ada Support have?

    Ada Support has 466 employees.

  • Who are Ada Support competitors?

    Competitors of Ada Support include Aivo, Mindsay and Drift.

  • Where is Ada Support headquarters?

    Ada Support headquarters is located at 96 Spadina Ave #801, Toronto.

  • Where are Ada Support offices?

    Ada Support has an office in Toronto.

  • How many offices does Ada Support have?

    Ada Support has 1 office.