OverviewSuggest Edit

Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.

TypePrivate
Founded2011
HQSan Francisco, CA, US
Websiteintercom.com
Overall CultureA

Latest Updates

Employees (est.) (Jul 2021)1,007(+4%)
Job Openings74

Key People/Management at Intercom

Eoghan McCabe

Eoghan McCabe

Chairman & Co-Founder
Des Traynor

Des Traynor

Chief Strategy Officer & Co-Founder
Ciaran Lee

Ciaran Lee

CTO & Co-Founder
Karen Peacock

Karen Peacock

CEO
Dan Griggs

Dan Griggs

Chief Financial Officer
Leandra Fishman

Leandra Fishman

Chief Revenue Officer
Show more

Intercom Office Locations

Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, CA, US (HQ)
KPMG Building, 55 2nd St 4th floor, San Francisco
Chicago, IL, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Show all (5)

Intercom Financials and Metrics

Summary Metrics

Founding Date

2011

Intercom total Funding

$240.8 m

Intercom latest funding size

$125 m

Time since last funding

3 years ago

Intercom investors

Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
View all funding rounds

Intercom Revenue

Market valuation

1.3b
Show all financial metrics

Intercom Operating Metrics

Intercom's Monthly Active Users was reported to be 100 k in Feb, 2017.
Jan, 2014Apr, 2015Nov, 2015Apr, 2016Feb, 2017Y, 2017Jun, 2018Apr, 2019Sep, 2019

Paying Customers

2 k5 k8 k10 k17 k25 k25 k30 k30 k

Countries

90

Locations

4

Monthly Active Users

100 k
Show all operating metrics

Intercom Online and Social Media Presence

Embed Graph

Intercom Company Culture

  • Overall Culture

    A

    80/100

  • CEO Rating

    A+

    82/100

  • Compensation

    B-

    71/100

  • Diversity

    B-

    72/100

Learn more on Comparably

Intercom News and Updates

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and support teams a seamless experience across voice and messaging.

Intercom Hires Chief Revenue Officer to Land Larger Customers on IPO Path

Intercom hired Leandra Fishman as its first chief revenue officer to help land larger clients.

The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'

In June, the former CIO of $1.3 billion customer messaging startup Intercom — Karen Peacock — took the role of CEO, replacing cofounder Eoghan McCabe.  She joined at a tough time: Months into the coronavirus pandemic and shortly after Intercom laid off 39 employees to cut costs.  As CEO, Peacock p…

Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin

On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally. In addition, it's relocating 47 roles to Dublin to cut costs. Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…

Building Intercom Systems Market to Witness Robust Expansion by 2024

According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…
Show more

Intercom Blogs

Storytelling is great, but is it enough?

An emphasis on storytelling glosses over the quality that’s even more crucial for a brand’s content marketing to find success: personality. The post Storytelling is great, but is it enough? appeared first on Inside Intercom.

Your next wave of growth will come from conversational relationships

Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward. The post Your next wave of growth will come from conversational …

Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for... The post Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools appeared first on Inside Intercom.

Checking in on Shopify Plus’ 11,000 checkouts per minute

In 2014, Shopify turned its attention to acquiring a new type of business: enterprise ecommerce. Shopify Plus' General Manager Loren Padelford shares how they came to be the platform of choice for today's biggest brands. The post Checking in on Shopify Plus’ 11,000 checkouts per minute appeared firs…

The top books every Customer Success Manager should read

Whether you're just starting out or leveling up in your career, here's our shortlist of books that we think every Customer Success Manager can learn something new and valuable from. The post The top books every Customer Success Manager should read appeared first on Inside Intercom.

Balancing support efficiency with a great customer experience

Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience. The post Balancing support efficiency with a great customer experience appeared first on Inside Intercom.
Show more

Intercom Frequently Asked Questions

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Who are Intercom key executives?

    Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.

  • How many employees does Intercom have?

    Intercom has 1,007 employees.

  • Who are Intercom competitors?

    Competitors of Intercom include Ada Support, Take Blip and Freshdesk.

  • Where is Intercom headquarters?

    Intercom headquarters is located at KPMG Building, 55 2nd St 4th floor, San Francisco, San Francisco.

  • Where are Intercom offices?

    Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.

  • How many offices does Intercom have?

    Intercom has 5 offices.