OverviewSuggest Edit

Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.

TypePrivate
Founded2011
HQSan Francisco, CA, US
Websiteintercom.com
Overall CultureB

Latest Updates

Employees (est.) (Apr 2021)948
Job Openings66
Cybersecurity ratingAMore

Key People/Management at Intercom

Eoghan McCabe

Eoghan McCabe

Chairman & Co-Founder
Des Traynor

Des Traynor

Chief Strategy Officer & Co-Founder
Ciaran Lee

Ciaran Lee

CTO & Co-Founder
Karen Peacock

Karen Peacock

CEO
Dan Griggs

Dan Griggs

Chief Financial Officer
Leandra Fishman

Leandra Fishman

Chief Revenue Officer
Show more

Intercom Office Locations

Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, CA, US (HQ)
KPMG Building, 55 2nd St 4th floor, San Francisco
Chicago, IL, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Show all (5)

Intercom Financials and Metrics

Summary Metrics

Founding Date

2011

Intercom total Funding

$240.8 m

Intercom latest funding size

$125 m

Time since last funding

3 years ago

Intercom investors

Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
View all funding rounds

Intercom Revenue

Market valuation

1.3b
Show all financial metrics

Intercom Operating Metrics

Intercom's Monthly Active Users was reported to be 100 k in Feb, 2017.
Jan, 2014Apr, 2015Nov, 2015Apr, 2016Feb, 2017Y, 2017Jun, 2018Apr, 2019Sep, 2019

Paying Customers

2 k5 k8 k10 k17 k25 k25 k30 k30 k

Countries

90

Locations

4

Monthly Active Users

100 k
Show all operating metrics

Intercom Cybersecurity Score

Cybersecurity ratingPremium dataset

A

95/100

SecurityScorecard logo

Intercom Online and Social Media Presence

Embed Graph

Intercom Company Culture

  • Overall Culture

    B

    80/100

  • CEO Rating

    A

    82/100

  • Compensation

    C+

    71/100

  • Diversity

    C+

    72/100

Learn more on Comparably

Intercom News and Updates

Intercom Hires Chief Revenue Officer to Land Larger Customers on IPO Path

Intercom hired Leandra Fishman as its first chief revenue officer to help land larger clients.

The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'

In June, the former CIO of $1.3 billion customer messaging startup Intercom — Karen Peacock — took the role of CEO, replacing cofounder Eoghan McCabe.  She joined at a tough time: Months into the coronavirus pandemic and shortly after Intercom laid off 39 employees to cut costs.  As CEO, Peacock p…

Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin

On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally. In addition, it's relocating 47 roles to Dublin to cut costs. Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…

Building Intercom Systems Market to Witness Robust Expansion by 2024

According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…

Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024

The Visual Intercom System market was valued at xx Million US$ in 2018 and is projected to reach xx Million US$ by 2025, at a CAGR of xx% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Visua…
Show more

Intercom Blogs

Gong’s Linda Lin on customer success strategies for moving upmarket

We chat to Gong's Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.

Building high-performing teams through continuous improvement

Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

We've been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.

Cutting the cord on inappropriate customer conversations

Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.

Rugs.com increased their support efficiency 10x with Intercom

Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.

360Learning’s Joei Chan on embracing innovation as a content marketer

360Learning's Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Show more

Intercom Frequently Asked Questions

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Who are Intercom key executives?

    Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.

  • How many employees does Intercom have?

    Intercom has 948 employees.

  • Who are Intercom competitors?

    Competitors of Intercom include Take Blip, Freshdesk and LivePerson.

  • Where is Intercom headquarters?

    Intercom headquarters is located at KPMG Building, 55 2nd St 4th floor, San Francisco, San Francisco.

  • Where are Intercom offices?

    Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.

  • How many offices does Intercom have?

    Intercom has 5 offices.