OverviewSuggest Edit
Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.
| Type | Private | |
| Founded | 2011 | |
| HQ | San Francisco, US | Map |
| Website | intercom.com | |
| Overall Culture | B | More |
Recent NewsAll News
- The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'
- Vintage Telephones Hacked with Raspberry Pis to Create Intercom [video]
- Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
- Building Intercom Systems Market to Witness Robust Expansion by 2024
Key People/Management at Intercom
Eoghan McCabe
Chairman & Co-Founder
Des Traynor
Chief Strategy Officer & Co-Founder
Ciaran Lee
CTO & Co-Founder
Karen Peacock
CEO
Shane Murphy-Reuter
SVP of Marketing
Dan Griggs
Chief Financial Officer
Intercom Office Locations
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, US (HQ)
KPMG Building, 55 2nd St 4th floor, San Francisco
Chicago, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Intercom Financials and Metrics
Summary Metrics
Founding Date | 2011 |
Intercom total Funding | $240.8 m |
Intercom latest funding size | $125 m |
Time since last funding | 3 years ago |
Intercom investors | Kleiner Perkins, Index Ventures, 137 Ventures, Digital Garage, Bessemer Venture Partners, 500 Startups, Andy McLoughlin, Vulcan Capital, Stewart Butterfield, Freestyle Capital, David Sacks, Jack Dorsey, David Hauser, Mark Zuckerberg, Iconiq Capital, Stuart Coulson, Oyster Technology Investments, Paddy Holahan, DG Incubation, Social Capital, Conor Stanley, Biz Stone, Jonathan Siegel, Dan Martell, Patrick Collison, John Collison, GV, Jason Fried, Roham Gharegozlou, Jonathan Strauss, Caelen King, Eamon Leonard, David Coallier |
Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
Intercom Revenue
Market valuation | 1.3b |
Intercom Cybersecurity Score
Intercom Online and Social Media Presence
40.82k Twitter followers
Intercom has 40.82k Twitter Followers. The number of followers has increased 0.3% month over month and increased 0.9% quarter over quarter
Intercom's Trends
Twitter Engagement Stats for @intercom
13.9k
Tweets
1.4k
Following
40.8k
Followers
85
Tweets last 30 days
3.7
Avg. likes per Tweet
90.6%
Tweets with engagement
Intercom Company Culture
Overall Culture
B
79/100
CEO Rating
A
81/100
Compensation
C+
71/100
Diversity
C+
72/100
Intercom News and Updates
July 11, 2020
The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'
In June, the former CIO of $1.3 billion customer messaging startup Intercom — Karen Peacock — took the role of CEO, replacing cofounder Eoghan McCabe.
She joined at a tough time: Months into the coronavirus pandemic and shortly after Intercom laid off 39 employees to cut costs.
As CEO, Peacock p…
May 20, 2020
Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally.
In addition, it's relocating 47 roles to Dublin to cut costs.
Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…
December 30, 2019
Building Intercom Systems Market to Witness Robust Expansion by 2024
According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…
December 20, 2019
Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024
The Visual Intercom System market was valued at xx Million US$ in 2018 and is projected to reach xx Million US$ by 2025, at a CAGR of xx% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Visua…
December 20, 2019
Visual Intercom System Market Size, Share, Development by 2024
Scope of the Report:The worldwide market for Visual Intercom System is expected to grow at a CAGR of roughly xx% over the next five years, will reach xx million US$ in 2024, from xx million US$ in 2019, according to a new GIR (Global Info Research) study.This report focuses on the Visual Intercom Sy…
Intercom Blogs
November 24, 2020
Just the ticket: The power of customer support ticketing workflows in Intercom
What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.
The post Just the ticket: The power of customer support ticketing workflows in Intercom appeared first on Inside Intercom.
November 18, 2020
S.H.O.P.: Making the move Online
In the third installment of our four-part series S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.
The post S.H.O.P.: Making the move Online appeared first on Inside Intercom.
November 18, 2020
Transforming customer support with automation: Key trends and challenges for support leaders
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized?
The post Transforming customer support with automation: Key trends and challenges for support…
November 17, 2020
Building for the long-term: How we future-proofed our database architecture
When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases.
The post Building for the long-term: How we future-proofed our database architecture appeared first on Inside Inter…
November 12, 2020
S.H.O.P.: Making a Habit of it
In the second of our four-part series S.H.O.P., we examine the social changes that are redefining the retail sector and explore what our new consumption habits say about the wider world.
The post S.H.O.P.: Making a Habit of it appeared first on Inside Intercom.
November 11, 2020
Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”
Customer support volume overwhelming your team? It doesn’t need to. Discover five key trends transforming the support industry along with tips to put them into practice so you can deliver more efficient, personal support today.
The post Announcing our new report – “The Future of Support Has Arrived:…
Intercom Frequently Asked Questions
When was Intercom founded?
Intercom was founded in 2011.
Who are Intercom key executives?
Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.
How many employees does Intercom have?
Intercom has 922 employees.
Who are Intercom competitors?
Competitors of Intercom include LivePerson, Drift and Gainsight.
Where is Intercom headquarters?
Intercom headquarters is located at KPMG Building, 55 2nd St 4th floor, San Francisco, San Francisco.
Where are Intercom offices?
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.
How many offices does Intercom have?
Intercom has 5 offices.
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