Intercom
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Intercom

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    • Technologycrmdirect marketingenterprise softwarelead generationmessagingplatformsales automationtelecommunications

    Intercom is an integrated platform for the company to use for support, marketing, product and sales communication. The platform allows companies to see and talk to their customers by having live conversations and send targeted messages to website visitors and users of the app (android and ios both). It is integrated with Stripe and has multiple plans to observe, acquire, engage and support customers. With built-in analytics, one can optimize conversions with A/B testing and message metrics. The Company's major customers include Heroku, Hootsuite, Yahoo!, Perfect Audience, Rackspace, and Visual.ly.

    Market valuation(2018-03-28)
    $1.3 B
    Total Funding
    $240.8 M
    TypePrivate
    HQSan Francisco, US
    Founded2011
    Size (employees)450 (est)+13%
    Websiteintercom.com
    Intercom was founded in 2011 and is headquartered in San Francisco, US
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    Key People/Management at Intercom

    Eoghan McCabe

    Eoghan McCabe

    Co-Founder, CEO
    Des Traynor

    Des Traynor

    Co-Founder, Chief Strategy Officer
    Ciaran Lee

    Ciaran Lee

    Co-Founder, CTO
    Darragh Curran

    Darragh Curran

    VP of Engineering
    Karen Peacock

    Karen Peacock

    COO
    Laurabeth Harvey

    Laurabeth Harvey

    VP Sales & Support
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    Intercom Office Locations

    Intercom has offices in San Francisco, London, Chicago, Dublin and in 2 other locations
    San Francisco, US (HQ)
    55 Second Street, Suite 400
    Chicago, US
    1123 W. Washington Blvd. Unit 1
    Dublin, IE
    3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
    London, GB
    Floor 2, 80 Great Eastern St
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    Intercom Financials and Metrics

    Summary Metrics

    Founding Date

    		2011

    Intercom total Funding

    		$240.8 m

    Intercom latest funding size

    		$125 m

    Time since last funding

    		8 months ago

    Intercom investors

    		David Hauser, Eamon Leonard, Freestyle Capital, Patrick Collison, Conor Stanley, Biz Stone, Roham Gharegozlou, 500 Startups, Andy McLoughlin, GV, Paddy Holahan, DG Incubation, Iconiq Capital, Social Capital, Mark Zuckerberg, John Collison, Index Ventures, Oyster Technology Investments, Jonathan Strauss, David Coallier, Digital Garage, Caelen King, Stewart Butterfield, Kleiner Perkins Caufield & Byers, David Sacks, Stuart Coulson, Jonathan Siegel, Jack Dorsey, Dan Martell, Jason Fried, Bessemer Venture Partners, Mary Meeker
    Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
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    Intercom Revenue

    Market valuation

    		1.3b
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    Intercom Operating Metrics

    Jan, 2014Apr, 2015Nov, 2015Apr, 2016Y, 2016Feb, 2017Y, 2017Jun, 2018

    Paying Customers

    		2 k5 k8 k10 k17 k25 k25 k

    Annual Recurring Revenue

    		$50 m

    Conversations Powered Monthly

    		400 m500 m

    Locations

    		4
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    Human Capital Metrics

    Source: www.deartechpeople.com, github.com
    Intercom's employees are reported to be approximately 36% female and 64% male.
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    Competitors

    MaritzCX
    Business Products & Services - Private
    ContactEngine
    Technology - Private
    Totango
    Technology - Private
    ClientSuccess
    Technology - Private
    Salesforce
    Technology - Public
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    Intercom Online and Social Media Presence

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    Intercom Company Life and Culture

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     Intercom Frequently Asked Questions

    • When was Intercom founded?

      Intercom was founded in 2011.

    • Who are Intercom key executives?

      Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.

    • How many employees does Intercom have?

      Intercom has 450 employees.

    • Who are Intercom competitors?

      Competitors of Intercom include MaritzCX, ContactEngine and Totango.

    • Where is Intercom headquarters?

      Intercom headquarters is located at 55 Second Street, Suite 400, San Francisco.

    • Where are Intercom offices?

      Intercom has offices in San Francisco, London, Chicago, Dublin and in 2 other locations.

    • How many offices does Intercom have?

      Intercom has 6 offices.