OverviewSuggest Edit

Intercom is an integrated platform for the company to use for support, marketing, product and sales communication. The platform allows companies to see and talk to their customers by having live conversations and send targeted messages to website visitors and users of the app (android and ios both). It is integrated with Stripe and has multiple plans to observe, acquire, engage and support customers. With built-in analytics, one can optimize conversions with A/B testing and message metrics. The Company's major customers include Heroku, Hootsuite, Yahoo!, Perfect Audience, Rackspace, and Visual.ly.

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TypePrivate
Founded2011
HQSan Francisco, US
Websiteintercom.com

Latest Updates

Employees (est.) (Jan 2019)600(+34%)
Job Openings71

Key People/Management at Intercom

Eoghan McCabe

Eoghan McCabe

Co-Founder, CEO
Des Traynor

Des Traynor

Co-Founder, Chief Strategy Officer
Ciaran Lee

Ciaran Lee

Co-Founder, CTO
Darragh Curran

Darragh Curran

VP of Engineering
Karen Peacock

Karen Peacock

COO
Laurabeth Harvey

Laurabeth Harvey

VP Sales & Support
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Intercom Office Locations

Intercom has offices in San Francisco, Chicago, London, Sydney and in 2 other locations
San Francisco, US (HQ)
55 Second Street, Suite 400
Chicago, US
1123 W. Washington Blvd. Unit 1
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St
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Intercom Financials and Metrics

Summary Metrics

Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
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Intercom Revenue

Market valuation

1.3b
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Intercom Operating Metrics

Jan, 2014Apr, 2015Nov, 2015Apr, 2016Y, 2016Feb, 2017Y, 2017Jun, 2018

Paying Customers

2 k5 k8 k10 k17 k25 k25 k

Annual Recurring Revenue

$50 m

Conversations Powered Monthly

400 m500 m

Locations

4
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Intercom Online and Social Media Presence

Embed Graph
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Intercom Blogs

Strategy over speed: How video games prepared me for life as a product manager

Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game... The post Strategy over speed: How video games prepared me for life as a product manager appeared first on Inside Intercom.

Build your own chatbots with Custom Bots

This week we launched Custom Bots, a powerful new way to build completely customizable chatbots that work right... The post Build your own chatbots with Custom Bots appeared first on Inside Intercom.

Microsoft’s Lili Cheng on making bots more human

For more than 20 years, Lili Cheng has been shaping the way we chat. First with Comic Chat,... The post Microsoft’s Lili Cheng on making bots more human appeared first on Inside Intercom.

Announcing Custom Bots, the chatbots that drive business growth

Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable... The post Announcing Custom Bots, the chatbots that drive business growth appeared first on Inside Intercom.

Build customer relationships at scale with personalized videos

As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their... The post Build customer relationships at scale with personalized videos appeared first on Inside Intercom.

How Daily.co’s Intercom app helped them drive discovery and engagement

The abundance of software tools on offer today brings with it a whole host of challenges. For product... The post How Daily.co’s Intercom app helped them drive discovery and engagement appeared first on Inside Intercom.
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Intercom Company Life and Culture

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Intercom Frequently Asked Questions

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Who are Intercom key executives?

    Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.

  • How many employees does Intercom have?

    Intercom has 600 employees.

  • Who are Intercom competitors?

    Competitors of Intercom include Optymyze, MaritzCX and ContactEngine.

  • Where is Intercom headquarters?

    Intercom headquarters is located at 55 Second Street, Suite 400, San Francisco.

  • Where are Intercom offices?

    Intercom has offices in San Francisco, Chicago, London, Sydney and in 2 other locations.

  • How many offices does Intercom have?

    Intercom has 6 offices.