OverviewSuggest Edit

Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.

TypePrivate
Founded2011
HQSan Francisco, US
Websiteintercom.com
Overall CultureB

Latest Updates

Employees (est.) (Nov 2020)922
Job Openings13
Cybersecurity ratingAMore

Key People/Management at Intercom

Eoghan McCabe

Eoghan McCabe

Chairman & Co-Founder
Des Traynor

Des Traynor

Chief Strategy Officer & Co-Founder
Ciaran Lee

Ciaran Lee

CTO & Co-Founder
Karen Peacock

Karen Peacock

CEO
Shane Murphy-Reuter

Shane Murphy-Reuter

SVP of Marketing
Dan Griggs

Dan Griggs

Chief Financial Officer
Show more

Intercom Office Locations

Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, US (HQ)
KPMG Building, 55 2nd St 4th floor, San Francisco
Chicago, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Show all (5)

Intercom Financials and Metrics

Summary Metrics

Founding Date

2011

Intercom total Funding

$240.8 m

Intercom latest funding size

$125 m

Time since last funding

3 years ago

Intercom investors

Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
View all funding rounds

Intercom Revenue

Market valuation

1.3b
Show all financial metrics

Intercom Operating Metrics

Intercom's Monthly Active Users was reported to be 100 k in Feb, 2017.
Jan, 2014Apr, 2015Nov, 2015Apr, 2016Feb, 2017Y, 2017Jun, 2018Apr, 2019Sep, 2019

Paying Customers

2 k5 k8 k10 k17 k25 k25 k30 k30 k

Countries

90

Locations

4

Monthly Active Users

100 k
Show all operating metrics

Intercom Cybersecurity Score

Cybersecurity ratingPremium dataset

A

93/100

SecurityScorecard logo

Intercom Online and Social Media Presence

Embed Graph

Intercom Company Culture

  • Overall Culture

    B

    79/100

  • CEO Rating

    A

    81/100

  • Compensation

    C+

    71/100

  • Diversity

    C+

    72/100

Learn more on Comparably

Intercom News and Updates

The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'

In June, the former CIO of $1.3 billion customer messaging startup Intercom — Karen Peacock — took the role of CEO, replacing cofounder Eoghan McCabe.  She joined at a tough time: Months into the coronavirus pandemic and shortly after Intercom laid off 39 employees to cut costs.  As CEO, Peacock p…

Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin

On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally. In addition, it's relocating 47 roles to Dublin to cut costs. Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…

Building Intercom Systems Market to Witness Robust Expansion by 2024

According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…

Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024

The Visual Intercom System market was valued at xx Million US$ in 2018 and is projected to reach xx Million US$ by 2025, at a CAGR of xx% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Visua…

Visual Intercom System Market Size, Share, Development by 2024

Scope of the Report:The worldwide market for Visual Intercom System is expected to grow at a CAGR of roughly xx% over the next five years, will reach xx million US$ in 2024, from xx million US$ in 2019, according to a new GIR (Global Info Research) study.This report focuses on the Visual Intercom Sy…
Show more

Intercom Blogs

Just the ticket: The power of customer support ticketing workflows in Intercom

What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal. The post Just the ticket: The power of customer support ticketing workflows in Intercom appeared first on Inside Intercom.

S.H.O.P.: Making the move Online

In the third installment of our four-part series S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce. The post S.H.O.P.: Making the move Online appeared first on Inside Intercom.

Transforming customer support with automation: Key trends and challenges for support leaders

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? The post Transforming customer support with automation: Key trends and challenges for support…

Building for the long-term: How we future-proofed our database architecture

When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases. The post Building for the long-term: How we future-proofed our database architecture appeared first on Inside Inter…

S.H.O.P.: Making a Habit of it

In the second of our four-part series S.H.O.P., we examine the social changes that are redefining the retail sector and explore what our new consumption habits say about the wider world. The post S.H.O.P.: Making a Habit of it appeared first on Inside Intercom.

Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”

Customer support volume overwhelming your team? It doesn’t need to. Discover five key trends transforming the support industry along with tips to put them into practice so you can deliver more efficient, personal support today. The post Announcing our new report – “The Future of Support Has Arrived:…
Show more

Intercom Frequently Asked Questions

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Who are Intercom key executives?

    Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.

  • How many employees does Intercom have?

    Intercom has 922 employees.

  • Who are Intercom competitors?

    Competitors of Intercom include LivePerson, Drift and Gainsight.

  • Where is Intercom headquarters?

    Intercom headquarters is located at KPMG Building, 55 2nd St 4th floor, San Francisco, San Francisco.

  • Where are Intercom offices?

    Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.

  • How many offices does Intercom have?

    Intercom has 5 offices.