OverviewSuggest Edit

Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.

TypePrivate
Founded2011
HQSan Francisco, US
Websiteintercom.com
Culture scoreB

Latest Updates

Employees (est.) (May 2020)934(+2%)
Job Openings9

Key People/Management at Intercom

Eoghan McCabe

Eoghan McCabe

CEO & Co-Founder
Des Traynor

Des Traynor

Chief Strategy & Co-Founder
Ciaran Lee

Ciaran Lee

CTO & Co-Founder
Karen Peacock

Karen Peacock

Chief Operating Officer
Shane Murphy-Reuter

Shane Murphy-Reuter

SVP of Marketing
LB Harvey

LB Harvey

SVP of Sales & Support
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Intercom Office Locations

Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, US (HQ)
55 2nd Street 4th Floor
Chicago, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
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Intercom Financials and Metrics

Summary Metrics

Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
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Intercom Revenue

Market valuation

1.3b
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Intercom Operating Metrics

Intercom's Monthly Active Users was reported to be 100 k in Feb, 2017.
Jan, 2014Apr, 2015Nov, 2015Apr, 2016Feb, 2017Y, 2017Jun, 2018Apr, 2019Sep, 2019

Paying Customers

2 k5 k8 k10 k17 k25 k25 k30 k30 k

Countries

90

Locations

4

Monthly Active Users

100 k
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Intercom Online and Social Media Presence

Embed Graph

Intercom Company Culture

  • Overall Culture

    B

    79/100

  • CEO Rating

    A

    81/100

  • Compensation

    C+

    71/100

  • Diversity

    C+

    72/100

Learn more on Comparably

Intercom News and Updates

Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin

On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally. In addition, it's relocating 47 roles to Dublin to cut costs. Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…

Building Intercom Systems Market to Witness Robust Expansion by 2024

According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…

Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024

The Visual Intercom System market was valued at xx Million US$ in 2018 and is projected to reach xx Million US$ by 2025, at a CAGR of xx% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Visua…

Visual Intercom System Market Size, Share, Development by 2024

Scope of the Report:The worldwide market for Visual Intercom System is expected to grow at a CAGR of roughly xx% over the next five years, will reach xx million US$ in 2024, from xx million US$ in 2019, according to a new GIR (Global Info Research) study.This report focuses on the Visual Intercom Sy…

Visible IP Intercom Market: Competitive Dynamics & Global Outlook 2025

The Visible IP Intercom market was valued at 743 Million US$ in 2018 and is projected to reach 2016.1 Million US$ by 2025, at a CAGR of 15.3% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for V…
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Intercom Blogs

H.O.M.E: Market – when this little piggy stayed home

In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping. The post H.O.M.E: Market – when this little piggy stayed home appeared first on…

Why CSAT only gives you half the picture – and what to do about it

CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality. The post Why CSAT only gives you half the picture – and what to do about it appeared first on Inside Intercom.

Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers. The post Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale appeared first on Inside Intercom.

Reading list: Platforms, ecosystems, and partnerships

We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic. The post Reading list: Platforms, ecosystems, and partn…

Navigating the surge: A customer support roundtable

When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they've steadied the course. The post Navigating the surge: A customer support roundtable appeared first on Inside Intercom.

Building Intercom from home: Software delivery in challenging times

How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel. The post Building Intercom from home: Software de…
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Intercom Frequently Asked Questions

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Who are Intercom key executives?

    Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.

  • How many employees does Intercom have?

    Intercom has 934 employees.

  • Who are Intercom competitors?

    Competitors of Intercom include Gainsight, LiveChat and LivePerson.

  • Where is Intercom headquarters?

    Intercom headquarters is located at 55 2nd Street 4th Floor, San Francisco.

  • Where are Intercom offices?

    Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.

  • How many offices does Intercom have?

    Intercom has 5 offices.