OverviewSuggest Edit
Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.
| Type | Private | |
| Founded | 2011 | |
| HQ | San Francisco, CA, US | Map |
| Website | intercom.com | |
| Overall Culture | A | More |
Recent NewsAll News
- Intercom Hires Chief Revenue Officer to Land Larger Customers on IPO Path
- The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'
- Vintage Telephones Hacked with Raspberry Pis to Create Intercom [video]
Latest Updates
| Employees (est.) (Jul 2021) | 1,007 | (+4%) |
| Job Openings | 74 |
Key People/Management at Intercom
Eoghan McCabe
Chairman & Co-Founder
Des Traynor
Chief Strategy Officer & Co-Founder
Ciaran Lee
CTO & Co-Founder
Karen Peacock
CEO
Dan Griggs
Chief Financial Officer
Leandra Fishman
Chief Revenue Officer
Intercom Office Locations
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, CA, US (HQ)
KPMG Building, 55 2nd St 4th floor, San Francisco
Chicago, IL, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Intercom Financials and Metrics
Summary Metrics
Founding Date | 2011 |
Intercom total Funding | $240.8 m |
Intercom latest funding size | $125 m |
Time since last funding | 3 years ago |
Intercom investors | Kleiner Perkins, Index Ventures, 137 Ventures, Digital Garage, Bessemer Venture Partners, 500 Startups, Andy McLoughlin, Vulcan Capital, Stewart Butterfield, Freestyle Capital, David Sacks, Jack Dorsey, David Hauser, Mark Zuckerberg, Iconiq Capital, Stuart Coulson, Oyster Technology Investments, Paddy Holahan, DG Incubation, Social Capital, Conor Stanley, Biz Stone, Jonathan Siegel, Dan Martell, Patrick Collison, John Collison, GV, Jason Fried, Roham Gharegozlou, Jonathan Strauss, Caelen King, Eamon Leonard, David Coallier |
Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
Intercom Revenue
Market valuation | 1.3b |
Intercom Online and Social Media Presence
41.11k Twitter followers
Intercom has 41.11k Twitter Followers. The number of followers has increased 0.2% month over month
Intercom's Trends
Twitter Engagement Stats for @intercom
14.4k
Tweets
1.4k
Following
41.1k
Followers
40
Tweets last 30 days
2
Avg. likes per Tweet
82.5%
Tweets with engagement
Intercom Company Culture
Overall Culture
A
80/100
CEO Rating
A+
82/100
Compensation
B-
71/100
Diversity
B-
72/100
Intercom News and Updates
April 15, 2021
Intercom Hires Chief Revenue Officer to Land Larger Customers on IPO Path
Intercom hired Leandra Fishman as its first chief revenue officer to help land larger clients.
July 11, 2020
The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'
In June, the former CIO of $1.3 billion customer messaging startup Intercom — Karen Peacock — took the role of CEO, replacing cofounder Eoghan McCabe.
She joined at a tough time: Months into the coronavirus pandemic and shortly after Intercom laid off 39 employees to cut costs.
As CEO, Peacock p…
May 20, 2020
Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally.
In addition, it's relocating 47 roles to Dublin to cut costs.
Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…
December 30, 2019
Building Intercom Systems Market to Witness Robust Expansion by 2024
According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…
Intercom Blogs
July 29, 2020
Storytelling is great, but is it enough?
An emphasis on storytelling glosses over the quality that’s even more crucial for a brand’s content marketing to find success: personality.
The post Storytelling is great, but is it enough? appeared first on Inside Intercom.
July 28, 2020
Your next wave of growth will come from conversational relationships
Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.
The post Your next wave of growth will come from conversational …
July 23, 2020
Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools
Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for...
The post Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools appeared first on Inside Intercom.
July 16, 2020
Checking in on Shopify Plus’ 11,000 checkouts per minute
In 2014, Shopify turned its attention to acquiring a new type of business: enterprise ecommerce. Shopify Plus' General Manager Loren Padelford shares how they came to be the platform of choice for today's biggest brands.
The post Checking in on Shopify Plus’ 11,000 checkouts per minute appeared firs…
July 14, 2020
The top books every Customer Success Manager should read
Whether you're just starting out or leveling up in your career, here's our shortlist of books that we think every Customer Success Manager can learn something new and valuable from.
The post The top books every Customer Success Manager should read appeared first on Inside Intercom.
July 14, 2020
Balancing support efficiency with a great customer experience
Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.
The post Balancing support efficiency with a great customer experience appeared first on Inside Intercom.
Intercom Frequently Asked Questions
When was Intercom founded?
Intercom was founded in 2011.
Who are Intercom key executives?
Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.
How many employees does Intercom have?
Intercom has 1,007 employees.
Who are Intercom competitors?
Competitors of Intercom include Ada Support, Take Blip and Freshdesk.
Where is Intercom headquarters?
Intercom headquarters is located at KPMG Building, 55 2nd St 4th floor, San Francisco, San Francisco.
Where are Intercom offices?
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.
How many offices does Intercom have?
Intercom has 5 offices.
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