OverviewSuggest Edit
Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.
| Type | Private | |
| Founded | 2011 | |
| HQ | San Francisco, CA, US | Map |
| Website | intercom.com | |
| Overall Culture | B | More |
Recent NewsAll News
- Intercom Hires Chief Revenue Officer to Land Larger Customers on IPO Path
- The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'
- Vintage Telephones Hacked with Raspberry Pis to Create Intercom [video]
- Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
Key People/Management at Intercom
Eoghan McCabe
Chairman & Co-Founder
Des Traynor
Chief Strategy Officer & Co-Founder
Ciaran Lee
CTO & Co-Founder
Karen Peacock
CEO
Dan Griggs
Chief Financial Officer
Leandra Fishman
Chief Revenue Officer
Intercom Office Locations
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, CA, US (HQ)
KPMG Building, 55 2nd St 4th floor, San Francisco
Chicago, IL, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Intercom Financials and Metrics
Summary Metrics
Founding Date | 2011 |
Intercom total Funding | $240.8 m |
Intercom latest funding size | $125 m |
Time since last funding | 3 years ago |
Intercom investors | Kleiner Perkins, Index Ventures, 137 Ventures, Digital Garage, Bessemer Venture Partners, 500 Startups, Andy McLoughlin, Vulcan Capital, Stewart Butterfield, Freestyle Capital, David Sacks, Jack Dorsey, David Hauser, Mark Zuckerberg, Iconiq Capital, Stuart Coulson, Oyster Technology Investments, Paddy Holahan, DG Incubation, Social Capital, Conor Stanley, Biz Stone, Jonathan Siegel, Dan Martell, Patrick Collison, John Collison, GV, Jason Fried, Roham Gharegozlou, Jonathan Strauss, Caelen King, Eamon Leonard, David Coallier |
Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
Intercom Revenue
Market valuation | 1.3b |
Intercom Cybersecurity Score
Intercom Online and Social Media Presence
41.16k Twitter followers
Intercom has 41.16k Twitter Followers. The number of followers has increased 0.4% quarter over quarter
Intercom's Trends
Twitter Engagement Stats for @intercom
14.3k
Tweets
1.4k
Following
41.2k
Followers
65
Tweets last 30 days
2.9
Avg. likes per Tweet
81.5%
Tweets with engagement
Intercom Company Culture
Overall Culture
B
80/100
CEO Rating
A
82/100
Compensation
C+
71/100
Diversity
C+
72/100
Intercom News and Updates
April 15, 2021
Intercom Hires Chief Revenue Officer to Land Larger Customers on IPO Path
Intercom hired Leandra Fishman as its first chief revenue officer to help land larger clients.
July 11, 2020
The new CEO of Intercom, a $1.3 billion startup backed by Mark Zuckerberg and Jack Dorsey, says she'll lead the company to profitability and an IPO in a 'few years'
In June, the former CIO of $1.3 billion customer messaging startup Intercom — Karen Peacock — took the role of CEO, replacing cofounder Eoghan McCabe.
She joined at a tough time: Months into the coronavirus pandemic and shortly after Intercom laid off 39 employees to cut costs.
As CEO, Peacock p…
May 20, 2020
Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally.
In addition, it's relocating 47 roles to Dublin to cut costs.
Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…
December 30, 2019
Building Intercom Systems Market to Witness Robust Expansion by 2024
According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…
December 20, 2019
Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024
The Visual Intercom System market was valued at xx Million US$ in 2018 and is projected to reach xx Million US$ by 2025, at a CAGR of xx% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Visua…
Intercom Blogs
May 13, 2021
Gong’s Linda Lin on customer success strategies for moving upmarket
We chat to Gong's Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.
May 12, 2021
Building high-performing teams through continuous improvement
Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.
May 12, 2021
Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication
We've been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
May 11, 2021
Cutting the cord on inappropriate customer conversations
Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.
May 04, 2021
Rugs.com increased their support efficiency 10x with Intercom
Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.
April 29, 2021
360Learning’s Joei Chan on embracing innovation as a content marketer
360Learning's Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Intercom Frequently Asked Questions
When was Intercom founded?
Intercom was founded in 2011.
Who are Intercom key executives?
Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.
How many employees does Intercom have?
Intercom has 948 employees.
Who are Intercom competitors?
Competitors of Intercom include Take Blip, Freshdesk and LivePerson.
Where is Intercom headquarters?
Intercom headquarters is located at KPMG Building, 55 2nd St 4th floor, San Francisco, San Francisco.
Where are Intercom offices?
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.
How many offices does Intercom have?
Intercom has 5 offices.
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