OverviewSuggest Edit
Intercom is a provider of a customer messaging platform for internet businesses. The company offers a customizable suite of solutions for lead generation, customer engagement, and customer support. Its solutions allow enterprises to qualify more leads automatically, send targeted messages to onboard and activate customers, and provide personalized help with a collaborative inbox, automation, and self-service support.
| Type | Private | |
| Founded | 2011 | |
| HQ | San Francisco, US | Map |
| Website | intercom.com | |
| Culture score | B | More |
Recent NewsAll News
- Vintage Telephones Hacked with Raspberry Pis to Create Intercom [video]
- Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
- Building Intercom Systems Market to Witness Robust Expansion by 2024
- Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024
Latest Updates
| Employees (est.) (May 2020) | 934 | (+2%) |
| Job Openings | 9 |
Key People/Management at Intercom
Eoghan McCabe
CEO & Co-Founder
Des Traynor
Chief Strategy & Co-Founder
Ciaran Lee
CTO & Co-Founder
Karen Peacock
Chief Operating Officer
Shane Murphy-Reuter
SVP of Marketing
LB Harvey
SVP of Sales & Support
Intercom Office Locations
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location
San Francisco, US (HQ)
55 2nd Street 4th Floor
Chicago, US
1330 W Fulton Market #750
Surry Hills, AU
285A Crown St
Dublin, IE
3rd Floor, Stephens Ct. 18-21 St. Stephen’s Green
London, GB
Floor 2, 80 Great Eastern St, Shoreditch
Intercom Financials and Metrics
Summary Metrics
Founding Date | 2011 |
Intercom total Funding | $240.8 m |
Intercom latest funding size | $125 m |
Time since last funding | 2 years ago |
Intercom investors | Kleiner Perkins, Index Ventures, 137 Ventures, Digital Garage, Bessemer Venture Partners, 500 Startups, Andy McLoughlin, Vulcan Capital, Stewart Butterfield, Freestyle Capital, David Sacks, Jack Dorsey, David Hauser, Mark Zuckerberg, Iconiq Capital, Stuart Coulson, Oyster Technology Investments, Paddy Holahan, DG Incubation, Social Capital, Conor Stanley, Biz Stone, Jonathan Siegel, Dan Martell, Patrick Collison, John Collison, GV, Jason Fried, Roham Gharegozlou, Jonathan Strauss, Caelen King, Eamon Leonard, David Coallier |
Intercom's latest funding round in March 2018 was reported to be $125 m. In total, Intercom has raised $240.8 m. Intercom's latest valuation is reported to be $1.3 b.
Intercom Revenue
Market valuation | 1.3b |
Intercom Online and Social Media Presence
40.01k Twitter followers
Intercom has 40.01k Twitter Followers. The number of followers has increased 0.4% month over month and increased 1.3% quarter over quarter
Intercom's Trends
Twitter Engagement Stats for @intercom
13.4k
Tweets
1.4k
Following
40k
Followers
122
Tweets last 30 days
3.9
Avg. likes per Tweet
91%
Tweets with engagement
Intercom Company Culture
Overall Culture
B
79/100
CEO Rating
A
81/100
Compensation
C+
71/100
Diversity
C+
72/100
Intercom News and Updates
May 20, 2020
Intercom, a $1.3 billion messaging startup backed by Mark Zuckerberg and Jack Dorsey, laid off 39 employees and is relocating 47 roles to Dublin
On Wednesday, the $1.28 billion customer messaging software startup Intercom announced that it was letting go of 39 out of 649 employees globally.
In addition, it's relocating 47 roles to Dublin to cut costs.
Founded in Ireland and headquartered in San Francisco, Intercom had become a fast-growing…
December 30, 2019
Building Intercom Systems Market to Witness Robust Expansion by 2024
According to this study, over the next five years the Building Intercom Systems market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key compa…
December 20, 2019
Visual Intercom System Market: Competitive Dynamics & Global Outlook 2024
The Visual Intercom System market was valued at xx Million US$ in 2018 and is projected to reach xx Million US$ by 2025, at a CAGR of xx% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Visua…
December 20, 2019
Visual Intercom System Market Size, Share, Development by 2024
Scope of the Report:The worldwide market for Visual Intercom System is expected to grow at a CAGR of roughly xx% over the next five years, will reach xx million US$ in 2024, from xx million US$ in 2019, according to a new GIR (Global Info Research) study.This report focuses on the Visual Intercom Sy…
December 11, 2019
Visible IP Intercom Market: Competitive Dynamics & Global Outlook 2025
The Visible IP Intercom market was valued at 743 Million US$ in 2018 and is projected to reach 2016.1 Million US$ by 2025, at a CAGR of 15.3% during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for V…
Intercom Blogs
May 07, 2020
H.O.M.E: Market – when this little piggy stayed home
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
The post H.O.M.E: Market – when this little piggy stayed home appeared first on…
May 06, 2020
Why CSAT only gives you half the picture – and what to do about it
CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality.
The post Why CSAT only gives you half the picture – and what to do about it appeared first on Inside Intercom.
May 06, 2020
Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.
The post Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale appeared first on Inside Intercom.
May 05, 2020
Reading list: Platforms, ecosystems, and partnerships
We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic.
The post Reading list: Platforms, ecosystems, and partn…
April 09, 2020
Navigating the surge: A customer support roundtable
When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they've steadied the course.
The post Navigating the surge: A customer support roundtable appeared first on Inside Intercom.
April 08, 2020
Building Intercom from home: Software delivery in challenging times
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
The post Building Intercom from home: Software de…
Intercom Frequently Asked Questions
When was Intercom founded?
Intercom was founded in 2011.
Who are Intercom key executives?
Intercom's key executives are Eoghan McCabe, Des Traynor and Ciaran Lee.
How many employees does Intercom have?
Intercom has 934 employees.
Who are Intercom competitors?
Competitors of Intercom include Gainsight, LiveChat and LivePerson.
Where is Intercom headquarters?
Intercom headquarters is located at 55 2nd Street 4th Floor, San Francisco.
Where are Intercom offices?
Intercom has offices in San Francisco, Chicago, Surry Hills, Dublin and in 1 other location.
How many offices does Intercom have?
Intercom has 5 offices.
Learn about Craft real-time company insights
Receive alerts for 300+ data fields across thousands of companies