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LivePerson

Technologycloud platformsconsumer webcustomer services
We believe that every interaction—be it between employees, clients, consumers, or the community—is an opportunity to achieve great things. We believe that connection is the foundation for trust, innovation and ultimately, success. It begins in our workplace, where we seek to connect with each other on more than just a professional level. We are compelled by our collective mission of connecting brands and their customers, giving them the service experience they deserve. LivePerson’s leading platform, LiveEngage, enables thousands of brands around the world to connect with consumers through online and mobile messaging. LiveEngage offers unparalleled security and scalability, enabling brands to proactively connect and stay connected with their customers, driving greater sales and brand loyalty. • Founded in 1995, a public company since 2000 (NASDAQ: LPSN). • More than 1,200 employees. HQ'd in NYC, with offices in Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, Amsterdam, Berlin, Paris and Milan. • Original Founder, Robert LoCascio, serves as CEO 20 years after incorporation,maintaining a focused, evolving mission and vision. • US $210 million revenues (2014). • 2 billion monitored site visits per month. • 27 million live engagements per month. • Our 18,000 Customers include: 8 of the Top 10 Fortune 500 companies; 10 of the Top 15 Commercial Banks (Fortune 500); Top 4 of Top 5 Telecommunication Companies (Fortune 500)
Revenue(Q1, 2017)
$50.9 M
Market capitalization(2017-08-15)
$747 M
New Customers(Q1, 2017)
25
Company Growth (employees)
Type
Public
HQ
New York, US
Founded
1995
Size (employees)
985 (est)-2%
Website
liveperson.com
LivePerson was founded in 1995 and is headquartered in New York, US

Key People at LivePerson

Robert LoCascio

Robert LoCascio

CEO

LivePerson Office Locations

LivePerson has offices in New York, Mannheim, Amsterdam, Berlin and in 10 other locations
New York, US (HQ)
475 10th Ave
London, GB
Clerkenwell Workshops 512, 27 Clerkenwell Close
Alpharetta, US
11720 Amber Park Dr
Minato-ku, JP
Roppongi Hills Mori Tower 17F, 6-10-1 Roppongi
South Melbourne, AU
Level 2, 4-5 Queens Rd
Paris, FR
NCI Opera 59 rue des Petits-Champs
Show all (14)

LivePerson Data and Metrics

LivePerson Financial Metrics

LivePerson's revenue was reported to be $50.9 m in Q1, 2017
USD

Revenue (Q1, 2017)

50.9 m

Gross profit (Q1, 2017)

50.9 m

Gross profit margin (Q1, 2017), %

100%

Net income (Q1, 2017)

(5.7 m)

EBIT (Q1, 2017)

(4.9 m)

Market capitalization (15-Aug-2017)

747 m

Cash (31-Mar-2017)

47.8 m
LivePerson's current market capitalization is $747 m.
USDFY, 2014FY, 2015FY, 2016

Revenue

209.9 m239 m222.8 m

Revenue growth, %

18%14%(7%)

Cost of goods sold

52.7 m

Gross profit

157.2 m222.8 m

Gross profit Margin, %

75%100%

Operating expense total

162.4 m179.1 m

EBIT

(5.2 m)(10.4 m)(19.4 m)

EBIT margin, %

(2%)(4%)(9%)

Pre tax profit

(19.9 m)

Income tax expense

1.9 m15.8 m5.9 m

Net Income

(7.3 m)(26.4 m)(25.9 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

51.1 m52.8 m59.8 m59.3 m60.8 m55.5 m56.7 m54.5 m50.9 m

Cost of goods sold

13.2 m13.3 m16.3 m16.9 m15.9 m

Gross profit

37.9 m39.5 m43.5 m59.3 m43.8 m39.6 m56.7 m54.5 m50.9 m

Gross profit Margin, %

74%75%73%100%72%71%100%100%100%

Sales and marketing expense

20.1 m21 m24.3 m23.3 m22.7 m

R&D expense

9.3 m9.7 m9.8 m9.6 m9.2 m

General and administrative expense

9.8 m8.8 m10.2 m7.9 m9.5 m

Operating expense total

39.2 m39.5 m44.3 m40.7 m41.4 m

EBIT

(1.5 m)(401 k)(2.1 m)(7.7 m)1.9 m(2.7 m)(5.8 m)(2.6 m)(4.9 m)

EBIT margin, %

(3%)(1%)(3%)(13%)3%(5%)(10%)(5%)(10%)

Pre tax profit

1.5 m(4.6 m)

Income tax expense

962 k(395 k)554 k1.3 m3.2 m1.1 m

Net Income

(1.2 m)(1.1 m)(2.1 m)(5.4 m)1.9 m(2.7 m)(7.8 m)(5.9 m)(5.7 m)
USDY, 2009Y, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016

Cash

93.3 m61.3 m93.3 m103.3 m91.9 m49.4 m48.8 m50.9 m

Inventories

6.4 m10.4 m9.3 m5.5 m

Current Assets

133.2 m93.7 m94.4 m92.2 m

PP&E

17.6 m19.6 m24.1 m28.4 m

Goodwill

32.7 m80.8 m80.3 m80.2 m

Total Assets

205.1 m239.8 m226.2 m219.6 m

Accounts Payable

10.1 m9 m7.1 m7.3 m

Current Liabilities

44.3 m58.7 m55.3 m74.7 m

Total Liabilities

81.2 m

Common Stock

54 k57 k57 k58 k

Additional Paid-in Capital

244.6 m274 m286.9 m289.5 m

Retained Earnings

(85.3 m)(92.6 m)(119.1 m)(144.9 m)

Total Equity

165.3 m138.5 m

Financial Leverage

1.4 x1.6 x
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

71.2 m87.1 m40.8 m37 m40.8 m44.6 m52.3 m51.4 m47.8 m

Current Assets

119.3 m131.7 m90.6 m91.2 m92.7 m91.2 m96.9 m95.7 m88.5 m

PP&E

17.3 m18.8 m21 m22.9 m22.3 m24.8 m23.2 m24.1 m29.1 m

Goodwill

35.8 m35.8 m80.3 m80.4 m80.4 m80.4 m80.4 m80.4 m80.3 m

Total Assets

197.3 m211.7 m236.1 m238.2 m237.2 m222.6 m225.5 m223.7 m215.4 m

Accounts Payable

8.1 m8.9 m12.6 m11.4 m6.8 m7.2 m6.2 m5.8 m6.2 m

Current Liabilities

41.7 m52.7 m54.3 m56.2 m54 m55.1 m64.9 m64.8 m71.1 m

Common Stock

54 k55 k58 k58 k57 k57 k58 k58 k58 k

Additional Paid-in Capital

241.9 m246.9 m277.8 m281.3 m283.2 m286.2 m288.3 m289.9 m290.9 m

Retained Earnings

(87.3 m)(88.4 m)(94.7 m)(100 m)(98.1 m)(121.7 m)(129.5 m)(135.4 m)(150.6 m)

Total Equity

181.2 m182.7 m160.8 m153.8 m151.4 m137.6 m

Financial Leverage

1.3 x1.3 x1.4 x1.5 x1.5 x1.6 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(3.5 m)(7.3 m)(26.4 m)(25.9 m)

Depreciation and Amortization

871 k1.6 m4.9 m

Accounts Receivable

(4.6 m)(1.4 m)(1.4 m)(3.3 m)

Inventories

768 k(4.1 m)724 k3.8 m

Accounts Payable

(2.7 m)(1.5 m)(1.9 m)185 k

Cash From Operating Activities

17 m15.7 m21.8 m24.6 m

Cash From Investing Activities

(8.2 m)(54.9 m)(18.5 m)(11.5 m)

Cash From Financing Activities

(20.2 m)(3 m)(1.9 m)(7.1 m)

Income Taxes Paid

1.2 m4.4 m1.9 m424 k
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(1.2 m)(1.1 m)(2.1 m)(5.4 m)1.9 m(2.7 m)(7.8 m)(5.9 m)(5.7 m)

Depreciation and Amortization

206 k407 k1.3 m1.2 m924 k

Accounts Payable

8.1 m8.9 m12.6 m11.4 m6.8 m7.2 m6.2 m5.8 m6.2 m
USDY, 2017

Revenue/Employee

50.6 k

Financial Leverage

1.6 x

LivePerson Operating Metrics

LivePerson's Enterprise Customers was reported to be 18 k in FY, 2016. LivePerson's Customers was reported to be 122 in Q4, 2015. LivePerson's New Customers was reported to be 25 in Q1, 2017
Q4, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017

Average Revenue per Customer

$168 k$174 k$183 k$187 k$197 k$200 k$200 k$200 k$200 k$200 k

Deals

14712912684117839374

New Customers

303627252036283325

Customers

122

Monthly Visitor Sessions

2.7 b2.7 b

Enterprise Customers

18 k18 k

    LivePerson Market Value History

    LivePerson Revenue Breakdown

    LivePerson Job Categories

    Market Position of LivePerson

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    Traffic Overview of LivePerson

    LivePerson Online and Social Media Presence

    LivePerson News and Updates

    May 02, 2017

    LivePerson launches platform to combine bots and human customer service agents

    EXCLUSIVE: LivePerson has created a platform for monitoring the customer conversations carried out by both humans and bots on platforms like Chatfuel and IBM Watson. Called LiveEngage for Bots, the platform manages third-party bots together with customer service agents talking to customers in live c…
    April 07, 2017

    LivePerson CEO on building a $210 million chat company and why so many AI startups suck

    In the online chat world, LivePerson enjoys the rare distinction of being more than 20 years old. While many of its counterparts in the bot-AI world are still sucking from baby bottles — having entered the market last year alongside Facebook and Microsoft — LivePerson is entitled to sip single-malt …

    LivePerson Company Life and Culture

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