OverviewSuggest Edit
LivePerson is a technology company that develops products for online messaging, marketing, and analytics. Its hosted platforms power intelligent messaging on mobile apps, mobile and desktop web browsers, social media and third-party consumer messaging platforms. In addition to product offerings, LivePerson provides professional services and value-added business consulting.
| Type | Public | |
| Founded | 1995 | |
| HQ | New York, NY, US | Map |
| Website | liveperson.com | |
| Employee Ratings | More | |
| Overall Culture | C | More |
Recent NewsAll News
- ConsenSys Evolves Customer Experience and Trust with LivePerson
- LivePerson takes home prize at Google's Business Messages Build-an-Agent Contest
- Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World's Biggest Brands
- Global Digital Customer Service Report 2021 with In-depth Analysis of Glia Technologies, Inc., Helpshift, LivePerson Inc, Quig and More
Key People/Management at LivePerson
Robert LoCascio
Founder and Chief Executive Officer, Chairman of the Board
John Collins
Chief Financial Officer
Alex Spinelli
Chief Technology Officer
Andrew Hamel
Executive Vice President, Operations and Emerging AI Businesses
Manlio Carrelli
Executive Vice President, Strategic Initiatives
Monica Greenberg
Executive Vice President, Corporate Development, Strategic Alliances and General Counsel
LivePerson Office Locations
LivePerson has offices in New York, Alpharetta, Austin, Mountain View and in 10 other locations
New York, NY, US (HQ)
475 10th Ave 5th Floor
Alpharetta, GA, US
11720 Amber Park Dr #500
Austin, TX, US
720 Brazos St
4th floor
Mountain View, CA, US
485 N Whisman Rd #100
Seattle, WA, US
221 Yale Ave N #350
Melbourne, AU
Level 2/5 Queens Rd
LivePerson Financials and Metrics
LivePerson Revenue
LivePerson's revenue was reported to be $366.62 m in FY, 2020
| USD | |
|---|---|
Revenue (Q1, 2021) | 107.9m |
Gross profit (Q1, 2021) | 74.4m |
Gross profit margin (Q1, 2021), % | 68.9% |
Net income (Q1, 2021) | (21.2m) |
EBIT (Q1, 2021) | (13.6m) |
Market capitalization (15-Oct-2021) | 4.1b |
Closing stock price (15-Oct-2021) | 58.9 |
Cash (31-Mar-2021) | 668.2m |
EV | 4.0b |
LivePerson's current market capitalization is $4.1 b.
Annual
Quarterly
| USD | Q1, 2017 | Q2, 2017 | Q3, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | Q2, 2020 | Q1, 2021 |
|---|---|---|---|---|---|---|---|---|---|---|---|
Revenue | 50.9m | 54.1m | 56.5m | 58.2m | 61.7m | 64.2m | 66.4m | 71.0m | 75.2m | 91.6m | 107.9m |
Cost of goods sold | 13.8m | 15.1m | 14.5m | 14.0m | 16.0m | 15.7m | 18.6m | 18.0m | 20.1m | 27.7m | 33.5m |
Gross profit | 37.1m | 38.9m | 42.0m | 44.3m | 45.6m | 48.5m | 47.8m | 52.9m | 55.1m | 63.9m | 74.4m |
Gross profit Margin, % | 73% | 72% | 74% | 76% | 74% | 76% | 72% | 75% | 73% | 70% | 69% |
Annual
Quarterly
| USD | Q1, 2017 | Q2, 2017 | Q3, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | Q2, 2020 | Q1, 2021 |
|---|---|---|---|---|---|---|---|---|---|---|---|
Cash | 47.8m | 54.4m | 54.4m | 57.5m | 69.7m | 66.4m | 237.8m | 224.7m | 205.2m | 173.2m | 668.2m |
Accounts Receivable | 28.7m | 24.9m | 32.2m | 45.9m | 38.1m | 51.7m | 51.3m | 51.5m | 53.8m | 75.2m | 92.3m |
Prepaid Expenses | 8.1m | 9.3m | 7.7m | 13.2m | 16.9m | 18.7m | 29.3m | 35.3m | 41.8m | 19.3m | 20.0m |
Current Assets | 88.5m | 92.3m | 95.7m | 116.8m | 125.0m | 136.8m | 318.4m | 311.5m | 300.7m | 267.7m | 780.5m |
Annual
Quarterly
| USD | Q1, 2017 | Q2, 2017 | Q3, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | Q1, 2019 | Q3, 2019 | Q2, 2020 | Q1, 2021 |
|---|---|---|---|---|---|---|---|---|---|---|
Net Income | (5.7m) | (13.2m) | (14.5m) | (3.2m) | (11.5m) | (18.6m) | (18.9m) | (68.7m) | (55.6m) | (21.2m) |
Depreciation and Amortization | 4.2m | 8.7m | 13.0m | 4.1m | 8.2m | 12.5m | 4.6m | 14.0m | 12.7m | 6.6m |
Accounts Payable | (1.1m) | (3.9m) | (4.4m) | (172.0k) | 34.0k | 571.0k | (744.0k) | (419.0k) | (3.0m) | (1.9m) |
Cash From Operating Activities | (3.1m) | 5.4m | 3.5m | (677.0k) | (2.0m) | (7.1m) | (25.7m) | (40.4m) | 12.3m | 25.2m |
| USD | FY, 2016 |
|---|---|
Revenue/Employee | 226.2k |
Financial Leverage | 1.6 x |
LivePerson Operating Metrics
LivePerson's New Customers was reported to be 77 in Q3, 2019.
| Q1, 2016 | Q2, 2016 | Q3, 2016 | FY, 2016 | Q1, 2017 | Q2, 2017 | Q3, 2017 | FY, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | FY, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Average Revenue per Customer | $200 k | $200 k | $200 k | $200 k | $205 k | $215 k | $220 k | $240 k | $255 k | $270 k | $285 k | $300 k | $310 k | $330 k | |
Deals | 84 | 117 | 83 | 74 | 91 | 76 | 98 | 118 | 142 | 154 | |||||
New Customers | 20 | 36 | 28 | 25 | 29 | 30 | 66 | 74 | 77 | ||||||
Monthly Visitor Sessions | 2.7 b | 2.7 b |
LivePerson Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Conversable | October 02, 2018 | |
| BotCentral | February 15, 2018 | |
| Contact At Once! | November 05, 2014 | $65 m |
| Synchronite | June 03, 2014 | $4.1 m |
| Engage | November 06, 2012 | |
| Look.io | June 12, 2012 | $2.9 m |
| Amadesa | May 16, 2012 | $10.3 m |
| NuConomy | January 24, 2010 | |
| Kasamba | October 03, 2007 | $40 m |
| Proficient Systems | July 18, 2006 |
LivePerson Revenue Breakdown
LivePerson revenue breakdown by business segment: 92.2% from Business and 7.8% from Consumer
LivePerson revenue breakdown by geographic segment: 92.3% from United States, 5.7% from EMEA and 2.0% from Other
LivePerson Online and Social Media Presence
10.67k Twitter followers
LivePerson has 10.67k Twitter Followers. The number of followers has increased 0.1% month over month and increased 0.2% quarter over quarter
LivePerson's Trends
Twitter Engagement Stats for @LivePerson
9.7k
Tweets
8.2k
Following
10.7k
Followers
23
Tweets last 30 days
0.9
Avg. likes per Tweet
60.9%
Tweets with engagement
LivePerson Company Culture
Overall Culture
C
67/100
CEO Rating
A-
75/100
Compensation
C
63/100
Diversity
C+
68/100
LivePerson News and Updates
August 04, 2021
ConsenSys Evolves Customer Experience and Trust with LivePerson
NEW YORK, Aug. 4, 2021 /PRNewswire/ -- ConsenSys, a market-leading blockchain technology company, is strengthening its customer experience by collaborating with LivePerson (NASDAQ: LPSN), a global leader in conversational AI. With cryptocurrency and decentralized finance adoption...
June 10, 2021
LivePerson takes home prize at Google's Business Messages Build-an-Agent Contest
NEW YORK, June 10, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, has been named a winner in the Build-an-Agent Contest, a competition to create and launch innovative experiences using Google's Business Messages. As part of Google's partner...
March 31, 2021
Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World's Biggest Brands
NEW YORK, March 31, 2021 /PRNewswire/ -- Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, and LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced a new 360° partnership to help brands manage AI-powered...
January 11, 2021
Global Digital Customer Service Report 2021 with In-depth Analysis of Glia Technologies, Inc., Helpshift, LivePerson Inc, Quig and More
Dublin, Jan. 11, 2021 (GLOBE NEWSWIRE) -- The "2020-2021 Digital Customer Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering.
December 02, 2020
LivePerson Announces Pricing of Private Offering of $450 Million of 0% Convertible Senior Notes Due 2026
NEW YORK, Dec. 2, 2020 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson") announced today the pricing of $450.0 million aggregate principal amount of 0% Convertible Senior Notes due 2026 (the "Notes") in a private offering to persons reasonably believed to be qualified...
September 11, 2020
LivePerson Stock Sees An All-Time High Due To Call Center Disruptions
LivePerson’s stock has rallied 170% since 23rd March (vs. about 53% for the S&P 500) to its current level around $50. This is after falling to $18 on 23rd March, as a rapid increase in the number of Covid-19 cases outside China spooked investors, and resulted in heightened fears of an imminent..…
LivePerson Blogs
October 13, 2021
New report finds 83% of consumers worldwide would browse or buy products in messaging conversations
LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today revealed the 2021 results from its Consumer Preferences for Conversational Commerce & AI report, providing a global...
October 12, 2021
LivePerson to Announce Third Quarter 2021 Financial Results on November 2, 2021
LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its third quarter financial results after the market close on Tuesday, November 2,...
August 10, 2021
LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions
LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the launch of Conversational Marketplaces, a seamless way for B2B and B2C marketplace operators to fully...
August 03, 2021
LivePerson Announces Second Quarter 2021 Financial Results
LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the second quarter ended June 30, 2021. Second Quarter...
July 29, 2021
75% of consumers say they'll spend more money with retailers they can message with this holiday season
Holiday shopping is set to look a little different in 2021, as consumers change their habits and brands deal with an ongoing labor shortage. According to a new survey uncovering what retailers...
July 28, 2021
LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth
LivePerson, Inc. (Nasdaq: LPSN), the global leader in conversational AI, today announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale...
LivePerson Frequently Asked Questions
When was LivePerson founded?
LivePerson was founded in 1995.
Who are LivePerson key executives?
LivePerson's key executives are Robert LoCascio, John Collins and Alex Spinelli.
How many employees does LivePerson have?
LivePerson has 1,341 employees.
What is LivePerson revenue?
Latest LivePerson annual revenue is $366.6 m.
What is LivePerson revenue per employee?
Latest LivePerson revenue per employee is $273.4 k.
Who are LivePerson competitors?
Competitors of LivePerson include Nuance, Amelia and Intercom.
Where is LivePerson headquarters?
LivePerson headquarters is located at 475 10th Ave 5th Floor, New York.
Where are LivePerson offices?
LivePerson has offices in New York, Alpharetta, Austin, Mountain View and in 10 other locations.
How many offices does LivePerson have?
LivePerson has 14 offices.
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