LivePerson
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LivePerson

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    • Technologycustomer serviceslead engagementmessagingsales automation

    LivePerson is a technology company that develops products for online messaging, marketing, and analytics. The Company's  hosted platforms power intelligent messaging on mobile apps, mobile and desktop web browsers, social media and third-party consumer messaging platforms. Its business-to-business services are all managed from a single-user interface. By supplying a complete, unified consumer view, LivePerson's  solutions enable businesses to deliver a relevant, timely, personalized, and seamless consumer experience for heads of digital and customer care, as well as e-commerce, marketing, and contact center executives. In addition to product offerings, LivePerson provides professional services and value-added business consulting to support complete deployment and optimization of its enterprise solutions.

    Revenue(FY, 2017)
    $218.9 M
    Market capitalization(2018-05-23)
    $1.1 B
    New Customers(Q3, 2017)
    30
    Type
    Public
    HQ
    New York, US
    Founded
    1995
    Size (employees)
    985 (est)
    Website
    liveperson.com
    LivePerson was founded in 1995 and is headquartered in New York, US
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    Key People/Management at LivePerson

    Robert LoCascio

    Robert LoCascio

    CEO

    LivePerson Office Locations

    LivePerson has offices in Minato, Ra'anana, Tel-Aviv, New York and in 9 other locations
    New York, US (HQ)
    475 10th Ave
    Alpharetta, US
    11720 Amber Park Dr
    South Melbourne, AU
    Level 2, 4-5 Queens Rd
    Paris, FR
    NCI Opera 59 rue des Petits-Champs
    Berlin, DE
    17 Tempelhofer Ufer
    Mannheim, DE
    3 Mühlfeld
    Show all (13)
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    LivePerson Financials and Metrics

    LivePerson Financials

    LivePerson's revenue was reported to be $218.88 m in FY, 2017
    USD

    Revenue (Q1, 2018)

    		58.2 m

    Gross profit (Q1, 2018)

    		44.3 m

    Gross profit margin (Q1, 2018), %

    		76%

    Net income (Q1, 2018)

    		(3.2 m)

    EBIT (Q1, 2018)

    		(3.8 m)

    Market capitalization (23-May-2018)

    		1.1 b

    Closing share price (23-May-2018)

    		18.9

    Cash (31-Mar-2018)

    		57.5 m
    LivePerson's current market capitalization is $1.1 b.
    Annual
    USDFY, 2014FY, 2015FY, 2016FY, 2017

    Revenue

    		209.9 m239 m222.8 m218.9 m

    Revenue growth, %

    		18%14%(7%)

    Cost of goods sold

    		52.7 m58.2 m

    Gross profit

    		157.2 m222.8 m160.7 m
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q1, 2018

    Revenue

    		45.2 m47.8 m51.1 m52.8 m59.8 m59.3 m60.8 m55.5 m56.7 m54.5 m50.9 m54.1 m58.2 m

    Cost of goods sold

    		10.6 m11.7 m13.2 m13.3 m16.3 m16.9 m15.9 m14 m

    Gross profit

    		34.6 m36.1 m37.9 m39.5 m43.5 m59.3 m43.8 m39.6 m56.7 m54.5 m50.9 m44.3 m

    Gross profit Margin, %

    		77%75%74%75%73%100%72%71%100%100%100%76%
    show all
    Annual
    usdY, 2009Y, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016FY, 2017

    Cash

    		93.3 m61.3 m93.3 m103.3 m91.9 m49.4 m48.8 m50.9 m56.1 m

    Accounts Receivable

    Inventories

    		6.4 m10.4 m9.3 m5.5 m

    Current Assets

    		133.2 m93.7 m94.4 m92.2 m102.8 m
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q1, 2018

    Cash

    		77.4 m79.4 m71.2 m87.1 m40.8 m37 m40.8 m44.6 m52.3 m51.4 m47.8 m54.4 m57.5 m

    Current Assets

    		121.2 m122 m119.3 m131.7 m90.6 m91.2 m92.7 m91.2 m96.9 m95.7 m88.5 m92.3 m116.8 m

    PP&E

    		18.2 m17.5 m17.3 m18.8 m21 m22.9 m22.3 m24.8 m23.2 m24.1 m29.1 m29.7 m36.3 m

    Goodwill

    		32.7 m33.1 m35.8 m35.8 m80.3 m80.4 m80.4 m80.4 m80.4 m80.4 m80.3 m80.4 m80.6 m
    show all
    Annual
    usdFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Net Income

    		(3.5 m)(7.3 m)(26.4 m)(25.9 m)(18.2 m)

    Depreciation and Amortization

    		871 k1.6 m4.9 m12.4 m

    Inventories

    		768 k(4.1 m)724 k3.8 m

    Accounts Payable

    		(2.7 m)(1.5 m)(1.9 m)185 k(2.7 m)
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q1, 2018

    Net Income

    		(730 k)(794 k)(1.2 m)(1.1 m)(2.1 m)(5.4 m)1.9 m(2.7 m)(7.8 m)(5.9 m)(5.7 m)(3.2 m)

    Depreciation and Amortization

    		1.4 m1.6 m1.7 m1.9 m1.2 m924 k3.4 m

    Accounts Payable

    		8.1 m8.9 m12.6 m11.4 m6.8 m7.2 m6.2 m5.8 m6.2 m(172 k)

    Cash From Operating Activities

    		(677 k)
    show all
    USDY, 2018

    Financial Leverage

    		1.7 x
    Show all financial metrics

    LivePerson Operating Metrics

    LivePerson's New Customers was reported to be 30 in Q3, 2017.
    Q4, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017

    Average Revenue per Customer

    		$168 k$174 k$183 k$187 k$197 k$200 k$200 k$200 k$200 k$200 k$205 k$215 k

    Deals

    		147 129 126 84 117 83 93 74 91 76

    New Customers

    		30 36 27 25 20 36 28 33 25 29 30

    Monthly Visitor Sessions

    		2.70 b2.70 b
    Show all operating metrics
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    Competitors

    Userlike Live Chat
    Technology - Private
    Dunzo
    Technology - Private
    Pure Chat
    Technology - Private
    Bloomfire
    Technology - Private
    Compare competitors

    LivePerson News and Updates

    March 20, 2018

    People were asked to name women tech leaders. They said “Alexa” and “Siri”

    The tech industry has a persistent problem with gender inequality, particularly in its leadership ranks, and a new study from LivePerson underscores just how depressingly persistent it truly is. When the company asked a representative sample of 1,000 American consumers whether they could name a famo…
    May 19, 2017

    Consumers 'would rather chat with bots' than customer support humans

    Robots are getting better at what we do.
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