OverviewSuggest Edit

LivePerson is a technology company that develops products for online messaging, marketing, and analytics. Its hosted platforms power intelligent messaging on mobile apps, mobile and desktop web browsers, social media and third-party consumer messaging platforms. In addition to product offerings, LivePerson provides professional services and value-added business consulting.

TypePublic
Founded1995
HQNew York, NY, US
Websiteliveperson.com
Employee Ratings3.5
Overall CultureC

Latest Updates

Employees (est.) (Dec 2019)1,341(+22%)
Job Openings228
Revenue (FY, 2020)$366.6 M(+26%)
Share Price (Oct 2021)$58.9
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at LivePerson

Robert LoCascio

Robert LoCascio

Founder and Chief Executive Officer, Chairman of the Board
John Collins

John Collins

Chief Financial Officer
Alex Spinelli

Alex Spinelli

Chief Technology Officer
Andrew Hamel

Andrew Hamel

Executive Vice President, Operations and Emerging AI Businesses
Manlio Carrelli

Manlio Carrelli

Executive Vice President, Strategic Initiatives
Monica Greenberg

Monica Greenberg

Executive Vice President, Corporate Development, Strategic Alliances and General Counsel
Show more

LivePerson Office Locations

LivePerson has offices in New York, Alpharetta, Austin, Mountain View and in 10 other locations
New York, NY, US (HQ)
475 10th Ave 5th Floor
Alpharetta, GA, US
11720 Amber Park Dr #500
Austin, TX, US
720 Brazos St 4th floor
Mountain View, CA, US
485 N Whisman Rd #100
Seattle, WA, US
221 Yale Ave N #350
Melbourne, AU
Level 2/5 Queens Rd
Show all (14)

LivePerson Financials and Metrics

LivePerson Revenue

Embed Graph
View revenue for all periods
LivePerson's revenue was reported to be $366.62 m in FY, 2020
USD

Revenue (Q1, 2021)

107.9m

Gross profit (Q1, 2021)

74.4m

Gross profit margin (Q1, 2021), %

68.9%

Net income (Q1, 2021)

(21.2m)

EBIT (Q1, 2021)

(13.6m)

Market capitalization (15-Oct-2021)

4.1b

Closing stock price (15-Oct-2021)

58.9

Cash (31-Mar-2021)

668.2m

EV

4.0b
LivePerson's current market capitalization is $4.1 b.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

222.8m218.9m249.8m291.6m366.6m

Revenue growth, %

(7%)(2%)14%

Cost of goods sold

63.2m58.2m62.5m78.9m106.3m

Gross profit

159.6m160.7m187.4m212.7m260.4m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q2, 2020Q1, 2021

Revenue

50.9m54.1m56.5m58.2m61.7m64.2m66.4m71.0m75.2m91.6m107.9m

Cost of goods sold

13.8m15.1m14.5m14.0m16.0m15.7m18.6m18.0m20.1m27.7m33.5m

Gross profit

37.1m38.9m42.0m44.3m45.6m48.5m47.8m52.9m55.1m63.9m74.4m

Gross profit Margin, %

73%72%74%76%74%76%72%75%73%70%69%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Cash

50.9m56.1m66.4m176.5m654.2m

Accounts Receivable

31.8m37.9m46.0m87.6m80.4m

Prepaid Expenses

5.5m7.4m22.6m14.0m14.2m

Current Assets

92.2m102.8m135.1m278.1m748.8m
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(25.9m)(18.2m)(25.0m)(96.1m)(107.6m)

Depreciation and Amortization

18.7m17.0m17.0m19.3m22.8m

Accounts Payable

185.0k(2.7m)2.2m3.8m(733.0k)

Cash From Operating Activities

24.6m10.3m4.8m(59.2m)33.6m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q3, 2019Q2, 2020Q1, 2021

Net Income

(5.7m)(13.2m)(14.5m)(3.2m)(11.5m)(18.6m)(18.9m)(68.7m)(55.6m)(21.2m)

Depreciation and Amortization

4.2m8.7m13.0m4.1m8.2m12.5m4.6m14.0m12.7m6.6m

Accounts Payable

(1.1m)(3.9m)(4.4m)(172.0k)34.0k571.0k(744.0k)(419.0k)(3.0m)(1.9m)

Cash From Operating Activities

(3.1m)5.4m3.5m(677.0k)(2.0m)(7.1m)(25.7m)(40.4m)12.3m25.2m
USDFY, 2016

Revenue/Employee

226.2k

Financial Leverage

1.6 x
Show all financial metrics

LivePerson Operating Metrics

LivePerson's New Customers was reported to be 77 in Q3, 2019.
Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Average Revenue per Customer

$200 k$200 k$200 k$200 k$205 k$215 k$220 k$240 k$255 k$270 k$285 k$300 k$310 k$330 k

Deals

841178374917698118142154

New Customers

203628252930667477

Monthly Visitor Sessions

2.7 b2.7 b
Show all operating metrics

LivePerson Acquisitions / Subsidiaries

Company NameDateDeal Size
ConversableOctober 02, 2018
BotCentralFebruary 15, 2018
Contact At Once!November 05, 2014$65 m
SynchroniteJune 03, 2014$4.1 m
EngageNovember 06, 2012
Look.ioJune 12, 2012$2.9 m
AmadesaMay 16, 2012$10.3 m
NuConomyJanuary 24, 2010
KasambaOctober 03, 2007$40 m
Proficient SystemsJuly 18, 2006
Show more

LivePerson Revenue Breakdown

Embed Graph

LivePerson revenue breakdown by business segment: 92.2% from Business and 7.8% from Consumer

LivePerson revenue breakdown by geographic segment: 92.3% from United States, 5.7% from EMEA and 2.0% from Other

LivePerson Online and Social Media Presence

Embed Graph

LivePerson Company Culture

  • Overall Culture

    C

    67/100

  • CEO Rating

    A-

    75/100

  • Compensation

    C

    63/100

  • Diversity

    C+

    68/100

Learn more on Comparably

LivePerson News and Updates

ConsenSys Evolves Customer Experience and Trust with LivePerson

NEW YORK, Aug. 4, 2021 /PRNewswire/ -- ConsenSys, a market-leading blockchain technology company, is strengthening its customer experience by collaborating with LivePerson (NASDAQ: LPSN), a global leader in conversational AI. With cryptocurrency and decentralized finance adoption...

LivePerson takes home prize at Google's Business Messages Build-an-Agent Contest

NEW YORK, June 10, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, has been named a winner in the Build-an-Agent Contest, a competition to create and launch innovative experiences using Google's Business Messages. As part of Google's partner...

Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World's Biggest Brands

NEW YORK, March 31, 2021 /PRNewswire/ -- Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, and LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced a new 360° partnership to help brands manage AI-powered...

Global Digital Customer Service Report 2021 with In-depth Analysis of Glia Technologies, Inc., Helpshift, LivePerson Inc, Quig and More

Dublin, Jan. 11, 2021 (GLOBE NEWSWIRE) -- The "2020-2021 Digital Customer Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering.

LivePerson Announces Pricing of Private Offering of $450 Million of 0% Convertible Senior Notes Due 2026

NEW YORK, Dec. 2, 2020 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson") announced today the pricing of $450.0 million aggregate principal amount of 0% Convertible Senior Notes due 2026 (the "Notes") in a private offering to persons reasonably believed to be qualified...

LivePerson Stock Sees An All-Time High Due To Call Center Disruptions

LivePerson’s stock has rallied 170% since 23rd March (vs. about 53% for the S&P 500) to its current level around $50. This is after falling to $18 on 23rd March, as a rapid increase in the number of Covid-19 cases outside China spooked investors, and resulted in heightened fears of an imminent..…
Show more

LivePerson Blogs

New report finds 83% of consumers worldwide would browse or buy products in messaging conversations

LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today revealed the 2021 results from its Consumer Preferences for Conversational Commerce & AI report, providing a global...

LivePerson to Announce Third Quarter 2021 Financial Results on November 2, 2021

LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its third quarter financial results after the market close on Tuesday, November 2,...

LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions

LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the launch of Conversational Marketplaces, a seamless way for B2B and B2C marketplace operators to fully...

LivePerson Announces Second Quarter 2021 Financial Results

LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the second quarter ended June 30, 2021. Second Quarter...

75% of consumers say they'll spend more money with retailers they can message with this holiday season

Holiday shopping is set to look a little different in 2021, as consumers change their habits and brands deal with an ongoing labor shortage. According to a new survey uncovering what retailers...

LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth

LivePerson, Inc. (Nasdaq: LPSN), the global leader in conversational AI, today announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale...
Show more

LivePerson Frequently Asked Questions

  • When was LivePerson founded?

    LivePerson was founded in 1995.

  • Who are LivePerson key executives?

    LivePerson's key executives are Robert LoCascio, John Collins and Alex Spinelli.

  • How many employees does LivePerson have?

    LivePerson has 1,341 employees.

  • What is LivePerson revenue?

    Latest LivePerson annual revenue is $366.6 m.

  • What is LivePerson revenue per employee?

    Latest LivePerson revenue per employee is $273.4 k.

  • Who are LivePerson competitors?

    Competitors of LivePerson include Nuance, Amelia and Intercom.

  • Where is LivePerson headquarters?

    LivePerson headquarters is located at 475 10th Ave 5th Floor, New York.

  • Where are LivePerson offices?

    LivePerson has offices in New York, Alpharetta, Austin, Mountain View and in 10 other locations.

  • How many offices does LivePerson have?

    LivePerson has 14 offices.