OverviewSuggest Edit

LivePerson is a technology company that develops products for online messaging, marketing, and analytics. Its hosted platforms power intelligent messaging on mobile apps, mobile and desktop web browsers, social media and third-party consumer messaging platforms. In addition to product offerings, LivePerson provides professional services and value-added business consulting.

TypePublic
Founded1995
HQNew York, US
Websiteliveperson.com
Employee Ratings3.3

Latest Updates

Employees (est.) (Dec 2019)1,341(+22%)
Job Openings82
Revenue (FY, 2019)$291.6 M(+17%)
Share Price (Oct 2020)$59.7 (-2%)
Cybersecurity ratingBMore

Key People/Management at LivePerson

Robert LoCascio

Robert LoCascio

Founder and Chief Executive Officer, Chairman of the Board
John Collins

John Collins

Chief Financial Officer
Alex Spinelli

Alex Spinelli

Chief Technology Officer
Manlio Carrelli

Manlio Carrelli

EVP, Enterprise Business Group
Monica Greenberg

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel
Avi Kedmi

Avi Kedmi

EVP, Commercial Business Group
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LivePerson Office Locations

LivePerson has offices in New York, Alpharetta, Austin, Mountain View and in 10 other locations
New York, US (HQ)
475 10th Ave 5th Floor
Alpharetta, US
11720 Amber Park Dr #500
Austin, US
720 Brazos St 4th floor
Mountain View, US
485 N Whisman Rd #100
Seattle, US
221 Yale Ave N #350
Melbourne, AU
Level 2/5 Queens Rd
Show all (14)

LivePerson Financials and Metrics

LivePerson Revenue

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View revenue for all periods
LivePerson's revenue was reported to be $291.61 m in FY, 2019
USD

Revenue (Q2, 2020)

91.6m

Gross profit (Q2, 2020)

63.9m

Gross profit margin (Q2, 2020), %

69.8%

Net income (Q2, 2020)

(18.6m)

EBIT (Q2, 2020)

(14.4m)

Market capitalization (14-Oct-2020)

3.9b

Closing stock price (14-Oct-2020)

59.7

Cash (30-Jun-2020)

173.2m

EV

4.0b
LivePerson's current market capitalization is $3.9 b.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Revenue

222.8m218.9m249.8m291.6m

Revenue growth, %

(7%)(2%)14%

Cost of goods sold

63.2m58.2m62.5m78.9m

Gross profit

159.6m160.7m187.4m212.7m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q2, 2020

Revenue

50.9m54.1m56.5m58.2m61.7m64.2m66.4m71.0m75.2m91.6m

Cost of goods sold

13.8m15.1m14.5m14.0m16.0m15.7m18.6m18.0m20.1m27.7m

Gross profit

37.1m38.9m42.0m44.3m45.6m48.5m47.8m52.9m55.1m63.9m

Gross profit Margin, %

73%72%74%76%74%76%72%75%73%70%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Cash

50.9m56.1m66.4m176.5m

Accounts Receivable

31.8m37.9m46.0m87.6m

Prepaid Expenses

5.5m7.4m22.6m14.0m

Current Assets

92.2m102.8m135.1m278.1m
Quarterly
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(25.9m)(18.2m)(25.0m)(96.1m)

Depreciation and Amortization

18.7m17.0m17.0m19.3m

Accounts Payable

185.0k(2.7m)2.2m3.8m

Cash From Operating Activities

24.6m10.3m4.8m(59.2m)
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q3, 2019Q2, 2020

Net Income

(5.7m)(13.2m)(14.5m)(3.2m)(11.5m)(18.6m)(18.9m)(68.7m)(55.6m)

Depreciation and Amortization

4.2m8.7m13.0m4.1m8.2m12.5m4.6m14.0m12.7m

Accounts Payable

(1.1m)(3.9m)(4.4m)(172.0k)34.0k571.0k(744.0k)(419.0k)(3.0m)

Cash From Operating Activities

(3.1m)5.4m3.5m(677.0k)(2.0m)(7.1m)(25.7m)(40.4m)12.3m
USDFY, 2016

Revenue/Employee

226.2k

Financial Leverage

1.6 x
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LivePerson Operating Metrics

LivePerson's New Customers was reported to be 77 in Q3, 2019.
Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Average Revenue per Customer

$200 k$200 k$200 k$200 k$205 k$215 k$220 k$240 k$255 k$270 k$285 k$300 k$310 k$330 k

Deals

84 117 83 74 91 76 98 118 142 154

New Customers

20 36 28 25 29 30 66 74 77

Monthly Visitor Sessions

2.70 b2.70 b
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LivePerson Acquisitions / Subsidiaries

Company NameDateDeal Size
ConversableOctober 02, 2018
BotCentralFebruary 15, 2018
Contact At Once!November 05, 2014$65 m
SynchroniteJune 03, 2014$4.10 m
EngageNovember 06, 2012
Look.ioJune 12, 2012$2.90 m
AmadesaMay 16, 2012$10.30 m
NuConomyJanuary 24, 2010
KasambaOctober 03, 2007$40 m
Proficient SystemsJuly 18, 2006
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LivePerson Cybersecurity Score

Cybersecurity ratingPremium dataset

B

83/100

SecurityScorecard logo

LivePerson Revenue Breakdown

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LivePerson revenue breakdown by business segment: 7.8% from Consumer and 92.2% from Business

LivePerson revenue breakdown by geographic segment: 5.7% from EMEA, 92.3% from United States and 2.0% from Other

LivePerson Online and Social Media Presence

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LivePerson News and Updates

LivePerson Stock Sees An All-Time High Due To Call Center Disruptions

LivePerson’s stock has rallied 170% since 23rd March (vs. about 53% for the S&P 500) to its current level around $50. This is after falling to $18 on 23rd March, as a rapid increase in the number of Covid-19 cases outside China spooked investors, and resulted in heightened fears of an imminent..…

Live Chat Software Market is Booming Worldwide | LivePerson, Zendesk, LogMeIn

What's Ahead in the Global Live Chat Software Market? Benchmark yourself with strategic steps and conclusions recently published by AMA Posted via Industry Today. Follow us on Twitter @IndustryToday

LivePerson to Participate in Investor Conferences

NEW YORK, Aug. 10, 2020 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational solutions, announced today participation at the following upcoming virtual events: August 11 Oppenheimer 23rd Annual Technology, Internet & Communications Conference Fireside...

LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm

NEW YORK, April 13, 2020 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Forrester, a...

Investor Alert: Kaplan Fox Investigates LivePerson

NEW YORK, Feb. 14, 2020 /PRNewswire/ -- Kaplan Fox & Kilsheimer LLP (www.kaplanfox.com) is investigating claims on behalf of investors of LivePerson, Inc. ("LivePerson" or the "Company") (NASDAQ: LPSN). Investors who purchased LivePerson securities may be affected. On November 7, 2019,...
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LivePerson Blogs

LivePerson Frequently Asked Questions

  • When was LivePerson founded?

    LivePerson was founded in 1995.

  • Who are LivePerson key executives?

    LivePerson's key executives are Robert LoCascio, John Collins and Alex Spinelli.

  • How many employees does LivePerson have?

    LivePerson has 1,341 employees.

  • What is LivePerson revenue?

    Latest LivePerson annual revenue is $291.6 m.

  • What is LivePerson revenue per employee?

    Latest LivePerson revenue per employee is $217.5 k.

  • Who are LivePerson competitors?

    Competitors of LivePerson include Nuance, IPsoft and Intercom.

  • Where is LivePerson headquarters?

    LivePerson headquarters is located at 475 10th Ave 5th Floor, New York.

  • Where are LivePerson offices?

    LivePerson has offices in New York, Alpharetta, Austin, Mountain View and in 10 other locations.

  • How many offices does LivePerson have?

    LivePerson has 14 offices.