We believe that every interaction—be it between employees, clients, consumers, or the community—is an opportunity to achieve great things. We believe that connection is the foundation for trust, innovation and ultimately, success.
It begins in our workplace, where we seek to connect with each other on more than just a professional level. We are compelled by our collective mission of connecting brands and their customers, giving them the service experience they deserve.
LivePerson’s leading platform, LiveEngage, enables thousands of brands around the world to connect with consumers through online and mobile messaging. LiveEngage offers unparalleled security and scalability, enabling brands to proactively connect and stay connected with their customers, driving greater sales and brand loyalty.
• Founded in 1995, a public company since 2000 (NASDAQ: LPSN).
• More than 1,200 employees. HQ'd in NYC, with offices in Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, Amsterdam, Berlin, Paris and Milan.
• Original Founder, Robert LoCascio, serves as CEO 20 years after incorporation,maintaining a focused, evolving mission and vision.
• US $210 million revenues (2014).
• 2 billion monitored site visits per month.
• 27 million live engagements per month.
• Our 18,000 Customers include: 8 of the Top 10 Fortune 500 companies; 10 of the Top 15 Commercial Banks (Fortune 500); Top 4 of Top 5 Telecommunication Companies (Fortune 500)
Company Growth (employees)
LivePerson was founded in 1995 and is headquartered in New York, US
Key People at LivePerson
Robert LoCascio
CEO
LivePerson Office Locations
LivePerson has offices in New York, Mannheim, Amsterdam, Berlin and in 10 other locations
New York, US (HQ)
475 10th Ave
London, GB
Clerkenwell Workshops 512, 27 Clerkenwell Close
Alpharetta, US
11720 Amber Park Dr
Minato Ku, JP
Roppongi Hills Mori Tower 17 F, 6 10 1 Roppongi
South Melbourne, AU
Level 2, 4 5 Queens Rd
Paris, FR
Nci Opera 59 Rue Des Petits Champs
Milano, IT
14 Via Camillo Finocchiaro Aprile
Reading, GB
Live Person (Uk) Ltd. 250 South Oak Way Green Park
San Francisco, US
115 Sansome St 14 Th Floor
Berlin, DE
17 Tempelhofer Ufer
Amsterdam, NL
124 Herengracht
Mannheim, DE
3 Mühlfeld
LivePerson Data and Metrics
LivePerson Financial Metrics
LivePerson's revenue was reported to be $222.8 m in FY, 2016 which is a 7% decrease from the previous period.
Numbers are in $, USD
Revenue (FY, 2016) | 222.8 m |
Revenue growth (FY, 2015 - FY, 2016), % | (7%) |
Net income (FY, 2016) | (25.9 m) |
EBIT (FY, 2016) | (19.4 m) |
Market capitalization (22-Jun-2017) | 695.5 m |
Closing share price (22-Jun-2017) | 11.8 |
Cash (31-Dec-2016) | 50.9 m |
LivePerson's current market capitalization is $695.5 m.
- Source: SEC Filings
| Numbers are in $, USD | FY, 2014 | FY, 2015 | FY, 2016 |
|---|---|---|---|
Revenue | 209.9 m | 239 m | 222.8 m |
Revenue growth, % | 18% | 14% | (7%) |
Cost of goods sold | 52.7 m | ||
Gross profit | 157.2 m | ||
Gross profit Margin, % | 75% | ||
Operating expense total | 162.4 m | 179.1 m | |
EBIT | (5.2 m) | (10.4 m) | (19.4 m) |
EBIT margin, % | (2%) | (4%) | (9%) |
Pre tax profit | (19.9 m) | ||
Income tax expense | 1.9 m | 15.8 m | 5.9 m |
Net Income | (7.3 m) | (26.4 m) | (25.9 m) |
- Source: SEC Filings
| Numbers are in $, USD | Y, 2009 | Y, 2010 | Y, 2011 | Y, 2012 | Y, 2013 | Y, 2014 | Y, 2015 | FY, 2016 |
|---|---|---|---|---|---|---|---|---|
Cash | 93.3 m | 61.3 m | 93.3 m | 103.3 m | 91.9 m | 49.4 m | 48.8 m | 50.9 m |
Inventories | 6.4 m | 10.4 m | 9.3 m | 5.5 m | ||||
Current Assets | 133.2 m | 93.7 m | 94.4 m | 92.2 m | ||||
PP&E | 17.6 m | 19.6 m | 24.1 m | 28.4 m | ||||
Goodwill | 32.7 m | 80.8 m | 80.3 m | 80.2 m | ||||
Total Assets | 205.1 m | 239.8 m | 226.2 m | 219.6 m | ||||
Accounts Payable | 10.1 m | 9 m | 7.1 m | 7.3 m | ||||
Current Liabilities | 44.3 m | 58.7 m | 55.3 m | 74.7 m | ||||
Common Stock | 54 k | 57 k | 57 k | 58 k | ||||
Additional Paid-in Capital | 244.6 m | 274 m | 286.9 m | 289.5 m | ||||
Retained Earnings | (85.3 m) | (92.6 m) | (119.1 m) | (144.9 m) | ||||
Total Equity | 165.3 m | 138.5 m | ||||||
Financial Leverage | 1.4 x | 1.6 x |
| Numbers are in $, USD | FY, 2013 | FY, 2014 | FY, 2015 | FY, 2016 |
|---|---|---|---|---|
Net Income | (3.5 m) | (7.3 m) | (26.4 m) | (25.9 m) |
Depreciation and Amortization | 871 k | 1.6 m | 4.9 m | |
Accounts Receivable | (4.6 m) | (1.4 m) | (1.4 m) | (3.3 m) |
Inventories | 768 k | (4.1 m) | 724 k | 3.8 m |
Accounts Payable | (2.7 m) | (1.5 m) | (1.9 m) | 185 k |
Cash From Operating Activities | 17 m | 15.7 m | 21.8 m | 24.6 m |
Cash From Investing Activities | (8.2 m) | (54.9 m) | (18.5 m) | (11.5 m) |
Cash From Financing Activities | (20.2 m) | (3 m) | (1.9 m) | (7.1 m) |
Income Taxes Paid | 1.2 m | 4.4 m | 1.9 m | 424 k |
| Y, 2016 | |
|---|---|
Financial Leverage | 1.6 x |
LivePerson Operating Metrics
LivePerson's Enterprise Customers was reported to be 18 k in FY, 2016. LivePerson's New Customers was reported to be 25 in Q1, 2017, which is a 24% decrease from the previous period. LivePerson's Customers was reported to be 122 in Q4, 2015
