OverviewSuggest Edit

Nuance Communications is a company providing voice recognition and natural language understanding solutions. It operates through four segments: healthcare, mobile, enterprise, and imaging. The company offers transcription solutions, dictation software, clinical documentation improvement, and coding solutions, as well as diagnostic, professional, and personal productivity solutions. It also provides virtual assistants and connected services built on voice recognition, text-to-speech, natural language understanding, dialog, and text input technologies. The Enterprise segment offers on-premise solutions and services, such as an automated customer service solution, on-demand multichannel cloud, and a platform that enables enterprises to implement automatic customer service. The Imaging segment provides multi-function printer (MFP) scan automation solutions, as well as PDF and OCR software.
TypePublic
Founded1992
HQBurlington, US
Websitenuance.com
Employee Ratings3.2
Overall CultureF

Latest Updates

Employees (est.) (Sept 2019)8,100(-22%)
Job Openings139
Revenue (FY, 2019)$1.8 B(-11%)
Share Price (Nov 2020)$34.6
Cybersecurity ratingBMore

Key People/Management at Nuance

Mark Benjamin

Mark Benjamin

Chief Executive Officer
Dan Tempesta

Dan Tempesta

Executive Vice President and Chief Financial Officer
Wendy Cassity

Wendy Cassity

Executive Vice President and Chief Legal Officer
Beth Conway

Beth Conway

Executive Vice President and Chief People Officer
Robert Dahdah

Robert Dahdah

Executive Vice President and Chief Revenue Officer
Tom Beaudoin

Tom Beaudoin

Executive Vice President, Corporate Transformation
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Nuance Office Locations

Nuance has offices in Burlington, Agoura Hills, Farmington Hills, Madison and in 23 other locations
Burlington, US (HQ)
1 Wayside Rd
Agoura Hills, US
29903 Agoura Rd
Farmington Hills, US
39255 Country Club Dr
Madison, US
328 E Lakeside St
Mahwah, US
1111 MacArthur Blvd
Melbourne, US
3984 Pepsi Cola Dr
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Nuance Financials and Metrics

Nuance Revenue

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Nuance's revenue was reported to be $1.82 b in FY, 2019 which is a 11.1% decrease from the previous period.
USD

Revenue (Q3, 2020)

338.4m

Gross profit (Q3, 2020)

194.2m

Gross profit margin (Q3, 2020), %

57.4%

Net income (Q3, 2020)

16.7m

EBIT (Q3, 2020)

22.4m

Market capitalization (13-Nov-2020)

9.8b

Closing stock price (13-Nov-2020)

34.6

Cash (30-Jun-2020)

240.6m

EV

11.2b
Nuance's current market capitalization is $9.8 b.
Annual
USDFY, 2017FY, 2018FY, 2019

Revenue

1.9b2.1b1.8b

Revenue growth, %

6%(11%)

Cost of goods sold

853.8m873.6m779.9m

Gross profit

1.1b1.2b1.0b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

501.6m514.2m502.9m493.7m409.6m449.2m418.2m369.3m338.4m

Cost of goods sold

221.2m229.0m213.4m213.4m181.6m190.7m184.4m157.1m144.2m

Gross profit

280.5m285.2m289.4m280.2m228.0m258.5m233.8m212.2m194.2m

Gross profit Margin, %

56%55%58%57%56%58%56%57%57%
Annual
USDFY, 2017FY, 2018FY, 2019

Cash

592.3m316.0m561.0m

Accounts Receivable

395.4m378.8m308.6m

Current Assets

1.3b928.6m1.3b

PP&E

176.5m155.9m141.3m
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

213.8m

Depreciation and Amortization

234.4m210.3m158.8m

Accounts Payable

(1.2m)(14.3m)22.9m

Cash From Operating Activities

378.9m444.4m401.4m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Depreciation and Amortization

54.3m107.1m161.2m42.5m83.3m121.4m29.4m56.8m83.9m

Accounts Payable

(11.9m)(3.8m)(4.0m)11.4m3.2m15.3m(1.3m)(6.2m)(15.9m)

Cash From Operating Activities

86.1m195.4m295.0m99.9m203.6m297.2m53.6m141.4m173.7m

Capital Expenditures

(12.5m)(25.3m)(39.0m)(12.2m)(23.4m)(32.2m)(14.2m)(31.2m)(45.5m)
USDFY, 2017

Revenue/Employee

167.2k

Debt/Equity

1.4 x

Debt/Assets

0.4 x

Financial Leverage

3.1 x
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Nuance Operating Metrics

FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018FY, 2019

New Bookings

$2.40 b$303.80 m$304.70 m$484.40 m$1.50 b$308.70 m$313.70 m$362.90 m$1.50 b$380.30 m$410.40 m$438.50 m$1.70 b$418.40 m$376.60 m$471.10 m$1.70 b

Patents Issued

3.30 k3.60 k3.65 k4.50 k4.07 k3.55 k

Patent Applications

1 k1 k900 800 575 450

Countries

65 77 79 81 85
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Nuance Acquisitions / Subsidiaries

Company NameDateDeal Size
VoiceBox Technologies CorporationMay 19, 2018
mCarbonFebruary 09, 2017$36 m
TouchCommerce UK Ltd.July 21, 2016$215 m
Notable Solutions, Inc.July 21, 2014
Cognition Technologies, Inc.July 31, 2013
Tweddle GroupJuly 31, 2013
CopitrakApril 09, 2013
Accentus U.S., Inc.January 10, 2013
VirtuOz, Inc.January 10, 2013
J.A. Thomas and Associates, Inc.October 01, 2012
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Nuance Revenue Breakdown

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Nuance revenue breakdown by business segment: 16.6% from Automotive, 28.0% from Enterprise , 52.1% from Healthcare and 3.4% from Other

Nuance revenue breakdown by geographic segment: 25.0% from International and 75.0% from United States

Human Capital Metrics

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Nuance Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

Nuance Online and Social Media Presence

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Nuance Company Culture

  • Overall Culture

    F

    46/100

  • CEO Rating

    F

    46/100

  • Compensation

    D

    49/100

  • Diversity

    D-

    46/100

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Nuance News and Updates

Nuance Awarded #1 End-to-End Coding, CDI, Transcription & Speech Recognition Technology Solution Rating for 8th Consecutive Year by Black Book Research

Nuance maintains the highest industry client satisfaction ranking for informatics in the evolving enterprise-wide software market for front, middle and end coding & clinical document processes.

Kettering Health Network Selects Nuance's Computer-Assisted Physician Documentation Solution to Improve Patient Safety and Outcomes in Emergency Room Care

At the American College of Emergency Physicians (ACEP) conference, Nuance Communications, Inc. (NASDAQ: NUAN) today announced that Kettering Health Network has selected Emergency Department (ED) Guidance for Nuance Dragon® Medical Advisor, an AI-powered computer-assisted physician documentation (CAP…

Nuance CEO Mark Benjamin: The Trials And Triumphs Of Corporate Focus

Nuance Communications, Inc. [Nasdaq: NUAN] is a provider of communications and AI-driven solutions with a market cap of nearly $10 billion. Since 2018, when its current CEO, Mark Benjamin, took the reins, Massachusetts-based Nuance has slimmed itself down, spun off non-core assets, and expanded its …

Nuance Communications : Reducing the human labeling effort for training end-to-end speech recognition

The latest generation of Nuance's deep learning technology for speech recognition features a novel algorithm integrating data augmentation with semi-supervised learning, which results in state-of-the-art recognition accuracy with much less human labeled data.

Neumentum and Nuance Biotech Enter into Licensing Agreement for NTM-001 (ketorolac for IV infusion) in China

Neumentum Inc., a pharmaceutical company dedicated to transforming the way pain is treated – without opioids – today announced that the company has entered into a license agreement with Nuance Biotech Co. Ltd (Nuance), a China based specialty pharmaceutical company, providing Nuance with the exclusi…

U.S. Department of Veterans Affairs Expands Telehealth Services Using Nuance Dragon Medical One

Nuance® Communications, Inc. (NASDAQ: NUAN) today announced that the U.S. Department of Veterans Affairs (VA) is using the Nuance Dragon® Medical One speech recognition cloud platform and PowerMic Mobile microphone app to help physicians document patient care provided through dramatically expanded V…
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Nuance Blogs

Turning vision into reality at RSNA 2020 with the “Radiology Experience of the Future”

At each of the past few RSNA annual meetings, Nuance has introduced important new capabilities and enhancements for our diagnostic solutions portfolio. That includes the Nuance® AI Marketplace, Nuance PowerScribe™ One, and for 2020, the integration of Common Data Elements standards into PowerScribe …

Nuance Wins Top Corporate Governance Recognition

Nuance awarded best governance team of the year and Chief Legal Officer Wendy Cassity named governance professional of the year

Grandview Medical Center achieves new levels of efficiency and quality with PowerScribe One

In Birmingham, Alabama, Grandview Medical Center has grown to become a progressive, flagship facility. But until 2019, the radiology department still relied one hundred percent on transcription for their radiology reports. According to radiologist Dr. Joel Mixon, the process was inefficient at best.…

Nuance Integrates Radiology Data Interoperability Standards into PowerScribe One to Improve Patient and Provider Experiences

Collaboration with the Radiological Society of North America and American College of Radiology to demonstrate Common Data Elements support at the RSNA annual meeting

How Einstein Healthcare Network putting AI into action

As the largest independent academic medical center in Philadelphia, Einstein Healthcare Network has one mission – to provide exceptionally intelligent, responsive healthcare and education for its patients. It’s a vision reflected in the radiology team’s careful attention to every aspect of the patie…
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Nuance Frequently Asked Questions

  • When was Nuance founded?

    Nuance was founded in 1992.

  • Who are Nuance key executives?

    Nuance's key executives are Mark Benjamin, Dan Tempesta and Wendy Cassity.

  • How many employees does Nuance have?

    Nuance has 8,100 employees.

  • What is Nuance revenue?

    Latest Nuance annual revenue is $1.8 b.

  • What is Nuance revenue per employee?

    Latest Nuance revenue per employee is $225.1 k.

  • Who are Nuance competitors?

    Competitors of Nuance include LivePerson, MModal and Verint.

  • Where is Nuance headquarters?

    Nuance headquarters is located at 1 Wayside Rd, Burlington.

  • Where are Nuance offices?

    Nuance has offices in Burlington, Agoura Hills, Farmington Hills, Madison and in 23 other locations.

  • How many offices does Nuance have?

    Nuance has 29 offices.