OverviewSuggest Edit

Nuance Communications is a company providing voice recognition and natural language understanding solutions. It operates through three segments: Healthcare, Enterprise, and Other. The Healthcare segment provides clinical speech and clinical language understanding solutions that improve the clinical documentation process. Its solutions include Dragon Medical One, a cloud-based speech solution that allows clinicians to use their voice to capture the patient story and control applications, and Nuance Dragon, an AI-powered, voice-enabled solution that uses ambient sensing technology to listen to clinician-patient encounter conversations while offering workflow and knowledge automation to complement the EHR. The Enterprise segment offers AI-powered intelligent customer engagement solutions and services, which enable enterprises and contact centers to enhance and automate customer service and sales engagement. It engages in using speech, natural language understanding, and artificial intelligence to provide automated customer solutions and services for voice, mobile, web, and messaging channels. The Other segment provides voicemail transcription services. The company offers a range of products and services for clinicians, radiologists and care teams, as well as intelligent customer engagement and security biometric solutions for brands.

TypePublic
Founded1992
HQBurlington, MA, US
Websitenuance.com
Employee Ratings3.8
Overall CultureD-

Latest Updates

Employees (est.) (Sept 2020)7,100(-12%)
Job Openings270
Revenue (FY, 2020)$1.5 B(-18%)
Share Price (Sept 2021)$55.3
Cybersecurity ratingBMore

Key People/Management at Nuance

Mark Benjamin

Mark Benjamin

Chief Executive Officer
Lloyd Carney

Lloyd Carney

Chairman
Dan Tempesta

Dan Tempesta

Executive Vice President and Chief Financial Officer
Wendy Cassity

Wendy Cassity

Executive Vice President and Chief Legal Officer
Robert Dahdah

Robert Dahdah

Executive Vice President and Chief Revenue Officer
Beth Conway

Beth Conway

Executive Vice President and Chief People & Places Officer
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Nuance Office Locations

Nuance has offices in Burlington, Agoura Hills, Mahwah, Melbourne and in 16 other locations
Burlington, MA, US (HQ)
1 Wayside Rd
Agoura Hills, CA, US
29903 Agoura Rd
Mahwah, NJ, US
1111 MacArthur Blvd
Melbourne, FL, US
3984 Pepsi Cola Dr
Seattle, WA, US
821 2nd Ave
Melbourne, AU
Shop 5/530 Collins St
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Nuance Financials and Metrics

Nuance Revenue

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Nuance's revenue was reported to be $1.48 b in FY, 2020 which is a 18.9% decrease from the previous period.
USD

Revenue (Q3, 2021)

336.6m

Gross profit (Q3, 2021)

206.7m

Gross profit margin (Q3, 2021), %

61.4%

Net income (Q3, 2021)

(26.3m)

EBIT (Q3, 2021)

4.8m

Market capitalization (15-Sept-2021)

17.4b

Closing stock price (15-Sept-2021)

55.3

Cash (30-Jun-2021)

235.8m

EV

18.1b
Nuance's current market capitalization is $17.4 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

2.1b1.8b1.5b

Revenue growth, %

6%(11%)(19%)

Cost of goods sold

873.6m779.9m638.9m

Gross profit

1.2b1.0b840.0m
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Revenue

493.7m409.6m449.2m418.2m369.3m338.4m345.8m347.0m336.6m

Cost of goods sold

213.4m181.6m190.7m184.4m157.1m144.2m131.8m126.6m129.9m

Gross profit

280.2m228.0m258.5m233.8m212.2m194.2m214.0m220.3m206.7m

Gross profit Margin, %

57%56%58%56%57%57%62%64%61%
Annual
USDFY, 2017FY, 2018FY, 2019

Cash

592.3m316.0m561.0m

Accounts Receivable

395.4m378.8m308.6m

Current Assets

1.3b928.6m1.3b

PP&E

176.5m155.9m141.3m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Cash

398.5m468.6m331.3m293.3m474.8m536.4m301.5m397.9m240.6m299.4m342.9m235.8m

Accounts Receivable

432.6m411.6m396.8m337.8m145.9m313.6m262.4m222.5m215.3m216.4m187.6m171.0m

Prepaid Expenses

157.5m182.6m211.4m

Current Assets

1.0b1.1b986.3m1.4b1.1b1.2b910.2m892.2m670.9m784.2m782.6m683.3m
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

213.8m

Depreciation and Amortization

234.4m210.3m158.8m

Accounts Payable

(1.2m)(14.3m)22.9m

Cash From Operating Activities

378.9m444.4m401.4m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Net Income

(15.0m)

Depreciation and Amortization

54.3m107.1m161.2m42.5m83.3m121.4m29.4m56.8m83.9m22.8m46.1m32.0m

Accounts Payable

(11.9m)(3.8m)(4.0m)11.4m3.2m15.3m(1.3m)(6.2m)(15.9m)11.6m7.1m15.8m

Cash From Operating Activities

86.1m195.4m295.0m99.9m203.6m297.2m53.6m141.4m173.7m61.2m149.6m197.5m
USDFY, 2017

Debt/Equity

1.4 x

Debt/Assets

0.4 x

Financial Leverage

3.1 x
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Nuance Operating Metrics

FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018FY, 2019

New Bookings

$2.4 b$303.8 m$304.7 m$484.4 m$1.5 b$308.7 m$313.7 m$362.9 m$1.5 b$380.3 m$410.4 m$438.5 m$1.7 b$418.4 m$376.6 m$471.1 m$1.7 b

Patents Issued

3.3 k3.6 k3.65 k4.5 k4.07 k3.55 k

Patent Applications

1 k1 k900800575450

Countries

6577798185
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Nuance Acquisitions / Subsidiaries

Company NameDateDeal Size
SaykaraFebruary 08, 2021
VoiceBox Technologies CorporationMay 19, 2018
mCarbonFebruary 09, 2017$36 m
TouchCommerce UK Ltd.July 21, 2016$215 m
Notable Solutions, Inc.July 21, 2014
Cognition Technologies, Inc.July 31, 2013
Tweddle GroupJuly 31, 2013
CopitrakApril 09, 2013
Accentus U.S., Inc.January 10, 2013
VirtuOz, Inc.January 10, 2013
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Nuance Revenue Breakdown

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Nuance revenue breakdown by business segment: 61.9% from Healthcare, 35.8% from Enterprise and 2.3% from Other

Nuance revenue breakdown by geographic segment: 80.2% from United States and 19.8% from International

Human Capital Metrics

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Nuance Cybersecurity Score

Cybersecurity ratingPremium dataset

B

86/100

SecurityScorecard logo

Nuance Online and Social Media Presence

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Nuance Company Culture

  • Overall Culture

    D-

    54/100

  • CEO Rating

    D

    58/100

  • Compensation

    D

    53/100

  • Diversity

    D

    51/100

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Nuance News and Updates

Nuance Rated #1 Mid-Revenue Cycle Management/Clinical Documentation Improvement Solution for 9th Consecutive Year, Black Book Research

Nuance Communications maintains the highest industry client satisfaction ranking for informatics in the competitive mid-RCM/CDI market with top customer-rated clinical coding, charge capture, medical speech recognition, document improvement and artificial intelligence tools.

Terry Crews Adds A Bit Of Nuance To The Celebrity Showering Debate

Why are we having a celebrity showering debate?

Nuance Announces Third Quarter 2021 Results

BURLINGTON, Mass., Aug. 6, 2021 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced financial results for its third quarter ended June 30, 2021: GAAP revenue of $336.6 million and GAAP earnings per diluted share of $(0.09). Non-GAAP revenue of $336.6 million and...

Verona Pharma and Nuance Pharma Announce $219 Million Strategic Collaboration to Develop and Commercialize Ensifentrine in Greater China

$40 million upfront including $25 million cash and $15 million in equity in Nuance Biotech (parent company)

Microsoft wins approval from US antitrust regulators to buy AI firm Nuance as it looks to bolster healthcare business (MSFT, NUAN)

Summary List PlacementMicrosoft has won US antitrust approval for its deal to buy artificial intelligence and speech technology company Nuance Communications, according to a filing made by Nuance to the government. The $19.7 billion deal, which was announced in April, came after the companies partn…

Nuance Announces Agreements to Issue 4.2 million Shares of its Common Stock in Exchange for $102.2 million of its 1.00% Senior Convertible Debentures due 2035

BURLINGTON, Mass., May 28, 2021 /PRNewswire/ -- Nuance Communications, Inc. (Nasdaq: NUAN) (the "Company") today announced that it entered into additional privately negotiated agreements with certain investors to exchange an aggregate of 4.2 million shares of the Company's common stock...
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Nuance Blogs

SCL Health Enhances Patient-Provider Experiences and Maximizes EHR Value with Nuance Dragon Ambient eXperience

Faith-based health system deploys Nuance DAX for cardiology, orthopedics, and primary care

Improving financial performance with the Dragon Ambient eXperience

In today’s climate, financial recovery is of the utmost importance. The age-old saying, “time is money,” is especially accurate when referring to physicians’ time. In this blog, we’ll discuss the value of physicians’ time—and how their time can best be utilized to achieve desired financial outcomes.…

Bringing intelligence —and investment protection – to the CCaaS revolution

Over the last few years, we’ve witnessed the accelerating transformation of the contact center with brands using digital and voice-powered technology to bring their customer engagement visions to life. That includes the shift of contact centers to the cloud. Doing so enables enterprises to quickly i…

Nuance Launches AI-Powered, Cloud-Based PowerScribe One Radiology Reporting Platform and mPower Clinical Analytics in Australia and New Zealand

PowerScribe One enhances reporting quality and efficiency and reduces radiologist fatigue while mPower uses data-driven insights to decrease failed follow-ups and inform practice improvements

Improving named entity speech recognition accuracy

Speech is the most natural way for us to interact with each other and machines. Automatic Speech Recognition (ASR) technology transforms spoken words into text and is a critical component powering many conversational AI solutions. Examples include Dragon Ambient eXperience (DAX), which has redefined…
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Nuance Frequently Asked Questions

  • When was Nuance founded?

    Nuance was founded in 1992.

  • Who are Nuance key executives?

    Nuance's key executives are Mark Benjamin, Lloyd Carney and Dan Tempesta.

  • How many employees does Nuance have?

    Nuance has 7,100 employees.

  • What is Nuance revenue?

    Latest Nuance annual revenue is $1.5 b.

  • What is Nuance revenue per employee?

    Latest Nuance revenue per employee is $208.3 k.

  • Who are Nuance competitors?

    Competitors of Nuance include NextGen Healthcare, LivePerson and MModal.

  • Where is Nuance headquarters?

    Nuance headquarters is located at 1 Wayside Rd, Burlington.

  • Where are Nuance offices?

    Nuance has offices in Burlington, Agoura Hills, Mahwah, Melbourne and in 16 other locations.

  • How many offices does Nuance have?

    Nuance has 22 offices.