For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).
Company Growth (employees)
Type
Public
HQ
Sunnyvale, US
Founded
1997
Size (employees)
507 (est)
Website
egain.com
eGain was founded in 1997 and is headquartered in Sunnyvale, US

eGain Office Locations

eGain has offices in Sunnyvale, Pune, Slough, Dortmund and in 1 other location
Sunnyvale, US (HQ)
1252 Borregas Ave
Amsterdam, NL
17 Zekeringstraat
Dortmund, DE
9 Ruhrallee
Slough, GB
Bath Rd
Pune, IN
Wadgaon Sheri Rd

eGain Financials and Metrics

eGain Financials

eGain's revenue was reported to be $69.4 m in FY, 2016
USD

Revenue (Q1, 2018)

14.6 m

Gross profit (Q1, 2018)

9.1 m

Gross profit margin (Q1, 2018), %

63%

Net income (Q1, 2018)

(568 k)

EBIT (Q1, 2018)

(254 k)

Market capitalization (13-Nov-2017)

93.8 m

Cash (30-Sep-2017)

10.7 m
eGain's current market capitalization is $93.8 m.
USDFY, 2014FY, 2015FY, 2016

Revenue

70.3 m75.9 m69.4 m

Revenue growth, %

19%8%(9%)

Cost of goods sold

29.1 m23.7 m

Gross profit

46.8 m45.7 m
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

Revenue

15.7 m17.7 m18 m20.7 m18.9 m19.2 m16.5 m19 m16.3 m14.7 m15 m13.9 m14.6 m

Cost of goods sold

5.5 m5.8 m6 m7 m8.2 m7.6 m6.5 m6 m5.7 m5.1 m5.1 m5.7 m5.4 m

Gross profit

10.1 m11.8 m12 m13.7 m10.7 m11.7 m10 m13 m10.6 m9.7 m9.9 m8.2 m9.1 m

Gross profit Margin, %

65%67%67%66%56%61%61%69%65%66%66%59%63%
USDY, 2010Y, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016

Cash

5.7 m12.4 m9.9 m16.2 m8.8 m8.6 m11.8 m

Accounts Receivable

7.7 m11.2 m

Current Assets

22.2 m24.7 m26.4 m

PP&E

4.5 m3.1 m1.7 m
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

Cash

14.6 m12.5 m7.8 m5.1 m8.3 m9.2 m7.3 m9.8 m7.5 m9.5 m9.7 m10.3 m10.7 m

Current Assets

27.8 m25.1 m20 m24.9 m22.4 m24.5 m20.8 m22.6 m16.8 m19.2 m20.1 m20.5 m18.6 m

PP&E

4.3 m4.3 m4.3 m4.2 m3.9 m3.4 m2.7 m2.5 m2.1 m1.4 m1.4 m1.2 m

Goodwill

4.9 m4.9 m4.9 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m
    USDFY, 2014FY, 2015FY, 2016

    Net Income

    (5.2 m)(12.4 m)(6.2 m)

    Depreciation and Amortization

    2.1 m2.5 m

    Accounts Receivable

    1.5 m(116 k)

    Accounts Payable

    (514 k)(1.1 m)2.1 m
    USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

    Net Income

    (2 m)(1.2 m)(1 m)(1.6 m)(5.5 m)(2.4 m)(3.2 m)(1.4 m)(3 m)(2.4 m)(1 m)(2.5 m)(568 k)

    Accounts Payable

    2.9 m2.6 m1.9 m1.7 m2.2 m2.1 m1.9 m1.7 m2.6 m2.3 m
      Y, 2017

      Financial Leverage

      -3.8 x
      Show all financial metrics

      eGain Operating Metrics

      FY, 2015FY, 2016

      Patents Issued

      46
      Show all operating metrics

      eGain Market Value History

      eGain Revenue Breakdown

      eGain Median Salaries

      Source: 71 public H-1B filings from eGain

      eGain's Web-traffic and Trends

      eGain Online and Social Media Presence

      eGain Company Life and Culture

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