eGain Corporation (formerly known as eGain Communications Corporation) is a customer engagement cloud solutions company. The Company's product suite includes applications that deliver unified multichannel customer service via mobile, social, email, chat, co-browse, and digital self-service, built on a single platform for customer interaction management, knowledge management, analytics, and administration.

Employee Rating

3.1More
TypePublic
HQSunnyvale, US
Founded1997
Size (employees)464 (est)-3%
Websiteegain.com
eGain was founded in 1997 and is headquartered in Sunnyvale, US
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eGain Office Locations

eGain has offices in Sunnyvale, Pune and West Berkshire
Sunnyvale, (HQ)
1252 Borregas Ave
Pune,
B-1, The Cerebrum IT Park
West Berkshire,
St. Catherines House Oxford St
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eGain Financials and Metrics

eGain Revenue

eGain's revenue was reported to be $61.31 m in FY, 2018
USD

Revenue (Q1, 2019)

15.7m

Gross profit (Q1, 2019)

10.5m

Gross profit margin (Q1, 2019), %

66.7%

Net income (Q1, 2019)

604.0k

EBIT (Q1, 2019)

753.0k

Market capitalization (4-Dec-2018)

193.7m

Closing stock price (4-Dec-2018)

7.0

Cash (30-Sep-2018)

11.5m
eGain's current market capitalization is $193.7 m.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

70.3m75.9m69.4m58.2m61.3m

Revenue growth, %

19%8%(9%)

Cost of goods sold

29.1m23.7m21.2m22.3m

Gross profit

46.8m45.7m37.0m39.0m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019

Revenue

15.7m17.7m18.0m20.7m18.9m19.2m16.5m19.0m16.3m14.7m15.0m13.9m14.6m15.4m15.7m15.7m

Cost of goods sold

5.5m5.8m6.0m7.0m8.2m7.6m6.5m6.0m5.7m5.1m5.1m5.7m5.4m5.6m5.4m5.2m

Gross profit

10.1m11.8m12.0m13.7m10.7m11.7m10.0m13.0m10.6m9.7m9.9m8.2m9.1m9.8m10.3m10.5m

Gross profit Margin, %

65%67%67%66%56%61%61%69%65%66%66%59%63%64%65%67%
Annual
usdY, 2010Y, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

5.7m12.4m9.9m16.2m8.8m8.6m11.8m10.6m11.5m

Accounts Receivable

7.7m11.2m

Current Assets

22.2m24.7m26.4m20.6m22.5m

PP&E

4.5m3.1m1.7m1.1m559.0k
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019

Cash

14.6m12.5m7.8m5.1m8.3m9.2m7.3m9.8m7.5m9.5m9.7m10.3m10.7m10.8m10.9m11.5m

Current Assets

27.8m25.1m20.0m24.9m22.4m24.5m20.8m22.6m16.8m19.2m20.1m20.5m18.6m19.6m20.3m31.3m

PP&E

4.3m4.3m4.3m4.2m3.9m3.4m2.7m2.5m2.1m1.4m1.4m1.2m923.0k818.0k679.0k507.0k

Goodwill

4.9m4.9m4.9m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

(5.2m)(12.4m)(6.2m)(6.0m)(2.0m)

Depreciation and Amortization

2.1m2.5m1.1m623.0k

Accounts Payable

(514.0k)(1.1m)2.1m262.0k1.5m

Cash From Operating Activities

(4.7m)(152.0k)3.1m5.4m6.6m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019

Net Income

(2.0m)(3.2m)(4.2m)(1.6m)(5.5m)(2.4m)(3.2m)(4.6m)(7.6m)(2.4m)(3.5m)(6.0m)(568.0k)(1.4m)(1.5m)604.0k

Depreciation and Amortization

463.0k984.0k1.5m668.0k549.0k1.1m1.6m354.0k674.0k962.0k183.0k347.0k489.0k113.0k

Accounts Payable

(271.0k)(394.0k)(598.0k)(48.0k)2.6m1.9m(95.0k)344.0k356.0k(194.0k)(426.0k)535.0k(106.0k)(331.0k)(316.0k)(1.5m)

Cash From Operating Activities

2.3m1.2m(2.5m)(6.0m)(5.6m)(3.2m)(326.0k)2.4m(1.3m)1.5m5.9m8.5m8.3m3.3m
USDY, 2018

Financial Leverage

-13.1 x
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eGain Operating Metrics

FY, 2015FY, 2016

Patents Issued

4 6
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eGain Revenue Breakdown

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eGain revenue breakdown by geographic segment: 46.4% from EMEA, 50.3% from North America and 3.3% from Other

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eGain Online and Social Media Presence

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eGain News and Updates

Chatbot Market by 2025 - Regional Outlook, and Key Vendors Nuance Communications, Artificial Solutions, Egain Corporation, CX Company, Creative Virtual, IBM Corporation and Next It Corporation

The Insight partners has announced the addition of the Chatbot Market 2025 - Global Analysis and Forecasts by Functions, Size, Trends, Share, Technology, Status and Opportunities, Application report to their offering. Posted via Industry Today. Follow us on Twitter @IndustryToday

H&R Block Selects eGain for AI-Powered Customer Engagement

Tax preparation giant will use eGain Virtual Assistant for on-demand help Tax preparation giant will use eGain Virtual Assistant for on-demand help

eGain Reports 40% Growth Year over Year in SaaS Revenue (46% growth under ASC 605)

SUNNYVALE, Calif., Nov. 08, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of cloud customer engagement solutions, today announced financial results for its fiscal 2019 first quarter ended September 30, 2018.

Health Intelligent Virtual Assistant Market 2019: Analysis Including Size, Share, Key Drivers, Evolution Opportunities And Trends 2025 , key Players: Next IT Corporation, Microsoft Corporation, Nuance Communications, eGain Corporation, True Image Interact

This report studies the global Health Intelligent Virtual Assistant market, analyzes and researches the Health Intelligent Virtual Assistant development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like Nex…

eGain to showcase customer success and innovation at DX 2018 Chicago

SUNNYVALE, Calif., Oct. 08, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain DX 2018 on November 13, 2018 at the Hyatt Regency O’Hare in Chicago.

eGain Solve™ named a KMWorld Trend-Setting Product for 2018

SUNNYVALE, Calif., Sept. 11, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that eGain Solve, its digital-first omnichannel customer engagement suite, has been named a Trendsetting Product of 2018 by KMWorld Magazine.
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eGain Blogs

Rumors of the demise of scheduled maintenance downtime are not exaggerated, thanks to eGain Cloud AlwaysOn™!

We just announced the immediate availability of the eGain Cloud AlwaysOn, an industry-first offering of its kind in the customer engagement applications space. It slays the scheduled maintenance downtime dragon, raising the bar on availability and disaster recovery. The Always-On Customer Age is alr…

eGain Company Life and Culture

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eGain Frequently Asked Questions

  • When was eGain founded?

    eGain was founded in 1997.

  • How many employees does eGain have?

    eGain has 464 employees.

  • What is eGain revenue?

    Latest eGain annual revenue is $61.3 m.

  • What is eGain revenue per employee?

    Latest eGain revenue per employee is $132.1 k.

  • Who are eGain competitors?

    Competitors of eGain include Serenova, support.com and InVision Group.

  • Where is eGain headquarters?

    eGain headquarters is located at 1252 Borregas Ave, Sunnyvale.

  • Where are eGain offices?

    eGain has offices in Sunnyvale, Pune and West Berkshire.

  • How many offices does eGain have?

    eGain has 3 offices.