For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).
Company Growth (employees)
Sunnyvale, US
Size (employees)
507 (est)
eGain was founded in 1997 and is headquartered in Sunnyvale, US

eGain Office Locations

eGain has offices in Sunnyvale, Pune, Slough, Dortmund and in 1 other location
Sunnyvale, US (HQ)
1252 Borregas Ave
Amsterdam, NL
17 Zekeringstraat
Dortmund, DE
9 Ruhrallee
Slough, GB
Bath Rd
Pune, IN
Wadgaon Sheri Rd

eGain Data and Metrics

eGain Financial Metrics

eGain's revenue was reported to be $13.9 m in Q3, 2017

Revenue (Q3, 2017)

13.9 m

Gross profit (Q3, 2017)

8.2 m

Gross profit margin (Q3, 2017), %


Net income (Q3, 2017)

(2.5 m)

EBIT (Q3, 2017)

(1.8 m)

Market capitalization (19-Sep-2017)

67.8 m

Cash (31-Mar-2017)

10.3 m
eGain's current market capitalization is $67.8 m.
USDFY, 2014FY, 2015FY, 2016


70.3 m75.9 m69.4 m

Revenue growth, %


Cost of goods sold

29.1 m23.7 m

Gross profit

46.8 m45.7 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017


20.7 m18.9 m19.2 m16.5 m19 m16.3 m14.7 m15 m13.9 m

Cost of goods sold

7 m8.2 m7.6 m6.5 m6 m5.7 m5.1 m5.1 m5.7 m

Gross profit

13.7 m10.7 m11.7 m10 m13 m10.6 m9.7 m9.9 m8.2 m

Gross profit Margin, %

USDY, 2010Y, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016


5.7 m12.4 m9.9 m16.2 m8.8 m8.6 m11.8 m

Accounts Receivable

7.7 m11.2 m

Current Assets

22.2 m24.7 m26.4 m


4.5 m3.1 m1.7 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017


5.1 m8.3 m9.2 m7.3 m9.8 m7.5 m9.5 m9.7 m10.3 m

Current Assets

24.9 m22.4 m24.5 m20.8 m22.6 m16.8 m19.2 m20.1 m20.5 m


4.2 m3.9 m3.4 m2.7 m2.5 m2.1 m1.4 m1.4 m1.2 m


13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m13.2 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(5.2 m)(12.4 m)(6.2 m)

Depreciation and Amortization

2.1 m2.5 m

Accounts Receivable

1.5 m(116 k)

Accounts Payable

(514 k)(1.1 m)2.1 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(1.6 m)(5.5 m)(2.4 m)(3.2 m)(1.4 m)(3 m)(2.4 m)(1 m)(2.5 m)

Accounts Payable

2.9 m2.6 m1.9 m1.7 m2.2 m2.1 m1.9 m1.7 m2.6 m
USDY, 2017


27.3 k

Financial Leverage

-4.3 x
Show all financial metrics

eGain Operating Metrics

FY, 2015FY, 2016

Patents Issued

Show all operating metrics

eGain Market Value History

eGain Revenue Breakdown

eGain Median Salaries

Source: 71 public H-1B filings from eGain

Traffic Overview of eGain

eGain Online and Social Media Presence

eGain Company Life and Culture

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