For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).
Type
Public
HQ
Sunnyvale, US
Founded
1997
Size (employees)
507 (est)-9%
Website
egain.com
eGain was founded in 1997 and is headquartered in Sunnyvale, US

eGain Office Locations

eGain has offices in Sunnyvale, Pune, Slough, Dortmund and in 1 other location
Sunnyvale, US (HQ)
1252 Borregas Ave
Amsterdam, NL
17 Zekeringstraat
Dortmund, DE
9 Ruhrallee
Slough, GB
Bath Rd
Pune, IN
Wadgaon Sheri Rd

eGain Data and Metrics

eGain Financial Metrics

eGain's revenue was reported to be $69.4 m in FY, 2016 which is a 9% decrease from the previous period.
Numbers are in $, USD

Revenue (FY, 2016)

69.4 m

Revenue growth (FY, 2015 - FY, 2016), %

(9%)

Gross profit (FY, 2016)

45.7 m

Gross profit margin (FY, 2016), %

66%

Net income (FY, 2016)

(6.2 m)

EBIT (FY, 2016)

(5.9 m)

Market capitalization (26-May-2017)

42 m

Closing share price (26-May-2017)

1.6

Cash (30-Jun-2016)

11.8 m
eGain's current market capitalization is $42 m.
Numbers are in $, USDFY, 2014FY, 2015FY, 2016

Revenue

70.3 m75.9 m69.4 m

Revenue growth, %

19%8%(9%)

Cost of goods sold

29.1 m23.7 m

Gross profit

46.8 m45.7 m

Gross profit Margin, %

62%66%

Sales and marketing expense

33.4 m32.7 m27.7 m

R&D expense

10 m16 m16.1 m

General and administrative expense

7.5 m9.3 m7.8 m

Operating expense total

50.9 m58.1 m51.6 m

EBIT

(4.1 m)(11.3 m)(5.9 m)

EBIT margin, %

(6%)(15%)(8%)

Interest expense

(181 k)(834 k)(2 m)

Pre tax profit

(4.7 m)(12.1 m)

Income tax expense

(591 k)(320 k)863 k

Net Income

(5.2 m)(12.4 m)(6.2 m)
Numbers are in $, USDY, 2010Y, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016

Cash

5.7 m12.4 m9.9 m16.2 m8.8 m8.6 m11.8 m

Accounts Receivable

7.7 m11.2 m

Current Assets

22.2 m24.7 m26.4 m

PP&E

4.5 m3.1 m1.7 m

Goodwill

4.9 m13.2 m13.2 m

Total Assets

32.6 m49.7 m48.1 m

Accounts Payable

2.2 m1.8 m2.1 m

Current Liabilities

24.1 m26.7 m27.2 m

Additional Paid-in Capital

330.7 m341.3 m342.7 m

Retained Earnings

(326.6 m)(339 m)(345.2 m)

Total Equity

3 m1.1 m(4.3 m)

Financial Leverage

10.7 x45.3 x-11.2 x
Numbers are in $, USDFY, 2014FY, 2015FY, 2016

Net Income

(5.2 m)(12.4 m)(6.2 m)

Depreciation and Amortization

2.1 m2.5 m

Accounts Receivable

1.5 m(116 k)

Accounts Payable

(514 k)(1.1 m)2.1 m

Cash From Operating Activities

(4.7 m)(152 k)3.1 m

Purchases of PP&E

(1.8 m)(741 k)

Cash From Investing Activities

(1.8 m)(3.4 m)

Cash From Financing Activities

(1.1 m)13.6 m

Interest Paid

216 k362 k

Income Taxes Paid

480 k412 k
Numbers are in $, USDY, 2016

Revenue/Employee

123.4 k

Financial Leverage

-11.2 x

eGain Operating Metrics

FY, 2015FY, 2016

Patents Issued

46

eGain Market Value History

eGain Revenue Breakdown

eGain Median Salaries

Source: 71 public H-1B filings from eGain

eGain Online and Social Media Presence

eGain Company Life and Culture

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