OverviewSuggest Edit

eGain is a customer engagement cloud solutions company. The Company's product suite includes applications that deliver unified multichannel customer service via mobile, social, email, chat, co-browse, and digital self-service, built on a single platform for customer interaction management, knowledge management, analytics, and administration.

TypePublic
Founded1997
HQSunnyvale, US
Websiteegain.com
Employee Ratings3.2

Latest Updates

Employees (est.) (Feb 2019)464
Job Openings29
Revenue (FY, 2018)$61.3 M(+6%)
Share Price (Mar 2019)$10.7 (-5%)

Key People/Management at eGain

Ashutosh Roy

Ashutosh Roy

CEO
Eric Smit

Eric Smit

CFO
Anand Subramaniam

Anand Subramaniam

SVP Marketing
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eGain Office Locations

eGain has offices in Sunnyvale, West Berkshire and Pune
Sunnyvale, US (HQ)
1252 Borregas Ave
Pune, IN
B-1, The Cerebrum IT Park
West Berkshire, GB
St. Catherines House Oxford St
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eGain Financials and Metrics

eGain Revenue

eGain's revenue was reported to be $61.31 m in FY, 2018
USD

Revenue (Q2, 2019)

17.7m

Gross profit (Q2, 2019)

12.2m

Gross profit margin (Q2, 2019), %

68.7%

Net income (Q2, 2019)

2.0m

EBIT (Q2, 2019)

2.1m

Market capitalization (22-Mar-2019)

299.7m

Closing stock price (22-Mar-2019)

10.7

Cash (31-Dec-2018)

11.2m
eGain's current market capitalization is $299.7 m.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

70.3m75.9m69.4m58.2m61.3m

Revenue growth, %

19%8%(9%)

Cost of goods sold

29.1m23.7m21.2m22.3m

Gross profit

46.8m45.7m37.0m39.0m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019

Revenue

15.7m17.7m18.0m20.7m18.9m19.2m16.5m19.0m16.3m14.7m15.0m13.9m14.6m15.4m15.7m15.7m17.7m

Cost of goods sold

5.5m5.8m6.0m7.0m8.2m7.6m6.5m6.0m5.7m5.1m5.1m5.7m5.4m5.6m5.4m5.2m5.5m

Gross profit

10.1m11.8m12.0m13.7m10.7m11.7m10.0m13.0m10.6m9.7m9.9m8.2m9.1m9.8m10.3m10.5m12.2m

Gross profit Margin, %

65%67%67%66%56%61%61%69%65%66%66%59%63%64%65%67%69%
Annual
usdY, 2010Y, 2011Y, 2012Y, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

5.7m12.4m9.9m16.2m8.8m8.6m11.8m10.6m11.5m

Accounts Receivable

7.7m11.2m

Current Assets

22.2m24.7m26.4m20.6m22.5m

PP&E

4.5m3.1m1.7m1.1m559.0k
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019

Cash

14.6m12.5m7.8m5.1m8.3m9.2m7.3m9.8m7.5m9.5m9.7m10.3m10.7m10.8m10.9m11.5m11.2m

Current Assets

27.8m25.1m20.0m24.9m22.4m24.5m20.8m22.6m16.8m19.2m20.1m20.5m18.6m19.6m20.3m31.3m30.2m

PP&E

4.3m4.3m4.3m4.2m3.9m3.4m2.7m2.5m2.1m1.4m1.4m1.2m923.0k818.0k679.0k507.0k468.0k

Goodwill

4.9m4.9m4.9m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m13.2m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

(5.2m)(12.4m)(6.2m)(6.0m)(2.0m)

Depreciation and Amortization

2.1m2.5m1.1m623.0k

Accounts Payable

(514.0k)(1.1m)2.1m262.0k1.5m

Cash From Operating Activities

(4.7m)(152.0k)3.1m5.4m6.6m
Quarterly
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019

Net Income

(2.0m)(3.2m)(4.2m)(1.6m)(5.5m)(2.4m)(3.2m)(4.6m)(7.6m)(2.4m)(3.5m)(6.0m)(568.0k)(1.4m)(1.5m)604.0k2.6m

Depreciation and Amortization

463.0k984.0k1.5m668.0k549.0k1.1m1.6m354.0k674.0k962.0k183.0k347.0k489.0k113.0k214.0k

Accounts Payable

(271.0k)(394.0k)(598.0k)(48.0k)2.6m1.9m(95.0k)344.0k356.0k(194.0k)(426.0k)535.0k(106.0k)(331.0k)(316.0k)(1.5m)(1.5m)

Cash From Operating Activities

2.3m1.2m(2.5m)(6.0m)(5.6m)(3.2m)(326.0k)2.4m(1.3m)1.5m5.9m8.5m8.3m3.3m4.2m
USDY, 2018

Financial Leverage

-36.1 x
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eGain Operating Metrics

FY, 2015FY, 2016

Patents Issued

4 6
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eGain Revenue Breakdown

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eGain revenue breakdown by geographic segment: 46.4% from EMEA, 50.3% from North America and 3.3% from Other

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eGain Online and Social Media Presence

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eGain News and Updates

eGain to Present at 31st Annual ROTH Conference on March 19, 2019

SUNNYVALE, Calif., March 12, 2019 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a leading provider of cloud customer engagement solutions, today announced that it has been invited to present at the 31st Annual ROTH Conference taking place March 18-19, 2019 in Dana Point, California.

eGain named in KMWorld 100 List for the 13th year

Recognized for its next-gen knowledge management solution, fronted by virtual assistance and guided by reasoning

eGain Reports 53% SaaS Revenue Growth in Fiscal Second Quarter; Raises Annual Revenue Guidance

SUNNYVALE, Calif., Feb. 07, 2019 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of cloud customer engagement solutions, today announced financial results for its fiscal 2019 second quarter ended December 31, 2018.

eGain to Present at the 21st Annual Needham Growth Conference in New York on January 16, 2019

SUNNYVALE, Calif., Jan. 09, 2019 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced it will present at the 21st Annual Needham Growth Conference taking place January 15-16, 2019 in New York City.

Virtual Assistant Global Market 2018-2022: Apple, Google, eGain, Microsoft

Wiseguyreports.Com Publish New Market Research Report On -“Virtual Assistant Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday

Chatbot Market by 2025 - Regional Outlook, and Key Vendors Nuance Communications, Artificial Solutions, Egain Corporation, CX Company, Creative Virtual, IBM Corporation and Next It Corporation

The Insight partners has announced the addition of the Chatbot Market 2025 - Global Analysis and Forecasts by Functions, Size, Trends, Share, Technology, Status and Opportunities, Application report to their offering. Posted via Industry Today. Follow us on Twitter @IndustryToday
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eGain Blogs

Rumors of the demise of scheduled maintenance downtime are not exaggerated, thanks to eGain Cloud AlwaysOn™!

We just announced the immediate availability of the eGain Cloud AlwaysOn, an industry-first offering of its kind in the customer engagement applications space. It slays the scheduled maintenance downtime dragon, raising the bar on availability and disaster recovery. The Always-On Customer Age is alr…

eGain Frequently Asked Questions

  • When was eGain founded?

    eGain was founded in 1997.

  • Who are eGain key executives?

    eGain's key executives are Ashutosh Roy, Eric Smit and Anand Subramaniam.

  • How many employees does eGain have?

    eGain has 464 employees.

  • What is eGain revenue?

    Latest eGain annual revenue is $61.3 m.

  • What is eGain revenue per employee?

    Latest eGain revenue per employee is $132.1 k.

  • Who are eGain competitors?

    Competitors of eGain include Safeharbor Knowledge Solutions, Perpule and support.com.

  • Where is eGain headquarters?

    eGain headquarters is located at 1252 Borregas Ave, Sunnyvale.

  • Where are eGain offices?

    eGain has offices in Sunnyvale, West Berkshire and Pune.

  • How many offices does eGain have?

    eGain has 3 offices.