OverviewSuggest Edit

[24]7.ai is a company that provides customer acquisition and engagement software and services. It offers a platform that delivers chatbot, virtual agents, enterprise AI, IVR (interactive voice response) automation, digital marketing, conversational commerce, and other capabilities. The company serves financial services, healthcare, insurance, retail, e-commerce, telecom, travel, hospitality, and other industries.
HQSan Jose, US
Employee Ratings4.2

Latest Updates

Employees (est.) (Sept 2020)5,055(+2%)
Revenue (FY, 2019)$300 M(-25%)
Cybersecurity ratingBMore

Key People/Management at [24]7.ai

PV Kannan

PV Kannan

Co-Founder and Chief Executive Officer, Director
Patrick Nguyen

Patrick Nguyen

Chief Technology Officer
Shanmugam Nagarajan

Shanmugam Nagarajan

Co-Founder and Chief People Officer, Director
Rohan Ganeson

Rohan Ganeson

Chief Operating Officer
Dan Reed

Dan Reed

Chief Customer Evangelist
Animesh Jain

Animesh Jain

Chief Delivery Officer, India and Americas
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[24]7.ai Office Locations

[24]7.ai has offices in San Jose, Dallas, Sydney, Toronto and in 8 other locations
San Jose, US (HQ)
2001 Logic Dr #200
Dallas, US
18451 Dallas Pkwy s100
Sydney, AU
Level 6/117 York St
Toronto, CA
20 Toronto St #530
Pereira, CO
Cra. 14 #5-20
Guatemala, GT
Complejo Empresarial Cortijo II, Bodega 121, Calz. Atanasio Tzul 22-00,, Zona 12
Show all (13)

[24]7.ai Financials and Metrics

Summary Metrics

Founding Date


[24]7.ai total Funding

$22 m

[24]7.ai latest funding size

$22 m

Time since last funding

17 years ago

[24]7.ai investors

[24]7.ai's latest funding round in July 2003 was reported to be $22 m. In total, [24]7.ai has raised $22 m
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[24]7.ai Revenue

[24]7.ai's revenue was reported to be $300 m in FY, 2019 which is a 25% decrease from the previous period.

Revenue (FY, 2019)


Revenue growth (FY, 2018 - FY, 2019), %

USDFY, 2018EFY, 2019E



Revenue growth, %

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[24]7.ai Operating Metrics

[24]7.ai's Enterprise Customers was reported to be 250 in Jun, 2020.
Aug, 2018Jun, 2020

Enterprise Customers

250 250

Monthly Visitors

275 m275 m



Trademarks (US)

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[24]7.ai Acquisitions / Subsidiaries

Company NameDateDeal Size
EngageClickApril 18, 2016
CampanjaOctober 14, 2015
IntelliResponseNovember 10, 2014
ShopalizeMay 14, 2013
TellmeFebruary 29, 2012
VoxifyNovember 30, 2011
24/7 Customer Pvt. Ltd.

[24]7.ai Cybersecurity Score

Cybersecurity ratingPremium dataset



SecurityScorecard logo

[24]7.ai Online and Social Media Presence

Embed Graph

[24]7.ai News and Updates

[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm

SAN JOSE, Calif., June 11, 2019 /PRNewswire/ -- [24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. [24]7.ai received a differentiated...

Man and Machine: [24]7.ai CEO Publishes Book Redefining Role of AI in Customer Services

SAN JOSE, Calif., May 28, 2019 /PRNewswire/ -- Artificial Intelligence is changing the future of work. From digital assistants like Siri and Alexa to predictive stock programs used by retail giants like Amazon, AI helps people make smart business decisions more efficiently. Many experts...

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more! -Dawn Rzeznikiewicz

[24]7.ai Blogs

[24]7.ai Frequently Asked Questions

  • When was [24]7.ai founded?

    [24]7.ai was founded in 2000.

  • Who are [24]7.ai key executives?

    [24]7.ai's key executives are PV Kannan, Patrick Nguyen and Shanmugam Nagarajan.

  • How many employees does [24]7.ai have?

    [24]7.ai has 5,055 employees.

  • What is [24]7.ai revenue?

    Latest [24]7.ai annual revenue is $300 m.

  • What is [24]7.ai revenue per employee?

    Latest [24]7.ai revenue per employee is $59.3 k.

  • Who are [24]7.ai competitors?

    Competitors of [24]7.ai include Whisbi, eGain and BloomReach.

  • Where is [24]7.ai headquarters?

    [24]7.ai headquarters is located at 2001 Logic Dr #200, San Jose.

  • Where are [24]7.ai offices?

    [24]7.ai has offices in San Jose, Dallas, Sydney, Toronto and in 8 other locations.

  • How many offices does [24]7.ai have?

    [24]7.ai has 13 offices.