OverviewSuggest Edit

[24]7.ai is a company that provides customer acquisition and engagement software and services. It offers a platform that delivers chatbot, virtual agents, enterprise AI, IVR (interactive voice response) automation, digital marketing, conversational commerce, and other capabilities. The company serves financial services, healthcare, insurance, retail, e-commerce, telecom, travel, hospitality, and other industries.
TypePrivate
Founded2000
HQSan Jose, CA, US
Website247.ai
Employee Ratings4.1
Overall CultureD+

Latest Updates

Employees (est.) (Apr 2022)7,492(+2%)
Job Openings30
Revenue (FY, 2019)$300 M(-25%)
Cybersecurity ratingBMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
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Key People/Management at [24]7.ai

PV Kannan

PV Kannan

Co-Founder, Chief Executive Officer & Director
Patrick Nguyen

Patrick Nguyen

Chief Technology Officer
Shanmugam Nagarajan

Shanmugam Nagarajan

Co-Founder and Chief People Officer, Director
Monti Becker Kelly

Monti Becker Kelly

SVP, Customer Engagement and Strategic Accounts
Rohan Ganeson

Rohan Ganeson

Chief Operating Officer
Nina Nair

Nina Nair

SVP & HRD Head, India and Americas
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[24]7.ai Office Locations

[24]7.ai has offices in San Jose, Dallas, Menai, Toronto and in 9 other locations
San Jose, CA, US (HQ)
2001 Logic Dr
Dallas, TX, US
18451 Dallas Pkwy s100
Menai, AU
5/21 Carter Rd
Toronto, CA
20 Toronto St Suite 530
Pereira, CO
Cra. 14 ##5-20
Guatemala, GT
Complejo Empresarial Cortijo II, Bodega 121, Calz. Atanasio Tzul 22-00,, Zona 12
Show all (14)

[24]7.ai Financials and Metrics

Summary Metrics

Founding Date

2000

[24]7.ai total Funding

$22 m

[24]7.ai latest funding size

$22 m

Time since last funding

19 years ago

[24]7.ai investors

[24]7.ai's latest funding round in July 2003 was reported to be $22 m. In total, [24]7.ai has raised $22 m
Show all financial metrics

[24]7.ai Revenue

[24]7.ai's revenue was reported to be $300 m in FY, 2019 which is a 25% decrease from the previous period.
USD

Revenue (FY, 2019)

300.0m

Revenue growth (FY, 2018 - FY, 2019), %

(25%)
USDFY, 2018EFY, 2019E

Revenue

400.0m300.0m

Revenue growth, %

(25%)
Show all financial metrics

[24]7.ai Operating Metrics

[24]7.ai's Enterprise Customers was reported to be 250 in Jun, 2020.
Aug, 2018Jun, 2020

Enterprise Customers

250250

Monthly Visitors

275 m275 m

Products

9

Trademarks (US)

22
Show all operating metrics

[24]7.ai Acquisitions / Subsidiaries

Company NameDateDeal Size
EngageClickApril 18, 2016
CampanjaOctober 14, 2015
IntelliResponseNovember 10, 2014
ShopalizeMay 14, 2013
TellmeFebruary 29, 2012
VoxifyNovember 30, 2011
24/7 Customer Pvt. Ltd.

[24]7.ai Cybersecurity Score

Cybersecurity ratingPremium dataset

B

86/100

SecurityScorecard logo

[24]7.ai Online and Social Media Presence

Embed Graph

[24]7.ai Company Culture

  • Overall Culture

    D+

    61/100

  • CEO Rating

    B

    73/100

  • Compensation

    C+

    65/100

  • Diversity

    F

    46/100

Learn more on Comparably

[24]7.ai News and Updates

[24]7.ai Wins CCW Excellence Award for Disruptive Technology of the Year

SAN JOSE, Calif., Dec. 16, 2021 /PRNewswire/ -- [24]7.ai, Inc., a recognized leader in omnichannel conversational AI and contact center services, announced today that it has received the "Disruptive Technology of the Year" award for [24]7.ai Managed Customer Engagement at the CCW...

[24]7.ai Positioned as Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2021

SAN JOSE, Calif., Oct. 7, 2021 /PRNewswire/ -- Today, [24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Quadrant Knowledge Solutions has named [24]7.ai as a 2021 technology leader in the SPARK Matrix analysis of the...

[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm

SAN JOSE, Calif., June 11, 2019 /PRNewswire/ -- [24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. [24]7.ai received a differentiated...

Man and Machine: [24]7.ai CEO Publishes Book Redefining Role of AI in Customer Services

SAN JOSE, Calif., May 28, 2019 /PRNewswire/ -- Artificial Intelligence is changing the future of work. From digital assistants like Siri and Alexa to predictive stock programs used by retail giants like Amazon, AI helps people make smart business decisions more efficiently. Many experts...

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more! -Dawn Rzeznikiewicz

[24]7.ai Blogs

Salesforce CRM Integration

Salesforce CRM Integration tejasvi Mon, 12/16/2019 - 15:53 Drive personalized interactions and boost agent productivity with a 360˚ view of customer context in a single console Asset Type Data Sheet Asset File ds-sales-force…

Conversational Commerce: The Customer Experience of the Future

Conversational Commerce: The Customer Experience of the Future aman.k Thu, 11/15/2018 - 17:09 Asset Type eBook Asset Third Party Link https://info.247.ai/CEC-EC-Conversational-Commerce-The-Customer-Experience-of-t…

Utilities Customer Journey

Utilities Customer Journey nikhilesh.p Fri, 11/02/2018 - 18:09 Media Resource Title Utilities Customer Journey Media Video Id 298556786 Media video file Asset Type …

Bots and Agents are Better Together

Bots and Agents are Better Together melvin Fri, 09/28/2018 - 17:35 Asset Type eBook Asset Third Party Link https://info.247.ai/CEC-EC-Bots-Helping-Agents-and-Agents-Helping-Bots-and-Cust… Asset Page Category …

[24]7.ai Frequently Asked Questions

  • When was [24]7.ai founded?

    [24]7.ai was founded in 2000.

  • Who are [24]7.ai key executives?

    [24]7.ai's key executives are PV Kannan, Patrick Nguyen and Shanmugam Nagarajan.

  • How many employees does [24]7.ai have?

    [24]7.ai has 7,492 employees.

  • What is [24]7.ai revenue?

    Latest [24]7.ai annual revenue is $300 m.

  • What is [24]7.ai revenue per employee?

    Latest [24]7.ai revenue per employee is $40 k.

  • Who are [24]7.ai competitors?

    Competitors of [24]7.ai include Whisbi, eGain and BloomReach.

  • Where is [24]7.ai headquarters?

    [24]7.ai headquarters is located at 2001 Logic Dr, San Jose.

  • Where are [24]7.ai offices?

    [24]7.ai has offices in San Jose, Dallas, Menai, Toronto and in 9 other locations.

  • How many offices does [24]7.ai have?

    [24]7.ai has 14 offices.