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[24]7.ai
OverviewSuggest Edit
[24]7.ai is a company that provides customer acquisition and engagement software and services. It offers a platform that delivers chatbot, virtual agents, enterprise AI, IVR (interactive voice response) automation, digital marketing, conversational commerce, and other capabilities. The company serves financial services, healthcare, insurance, retail, e-commerce, telecom, travel, hospitality, and other industries.
| Type | Private | |
| Founded | 2000 | |
| HQ | San Jose, CA, US | Map |
| Website | 247.ai | |
| Employee Ratings | More | |
| Overall Culture | D+ | More |
Recent NewsAll News
- [24]7.ai Wins CCW Excellence Award for Disruptive Technology of the Year
- [24]7.ai Positioned as Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2021
- [24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
- Man and Machine: [24]7.ai CEO Publishes Book Redefining Role of AI in Customer Services
Key People/Management at [24]7.ai
PV Kannan
Co-Founder, Chief Executive Officer & Director
Patrick Nguyen
Chief Technology Officer
Shanmugam Nagarajan
Co-Founder and Chief People Officer, Director
Monti Becker Kelly
SVP, Customer Engagement and Strategic Accounts
Rohan Ganeson
Chief Operating Officer
Nina Nair
SVP & HRD Head, India and Americas
[24]7.ai Office Locations
[24]7.ai has offices in San Jose, Dallas, Menai, Toronto and in 9 other locations
San Jose, CA, US (HQ)
2001 Logic Dr
Dallas, TX, US
18451 Dallas Pkwy s100
Menai, AU
5/21 Carter Rd
Toronto, CA
20 Toronto St Suite 530
Pereira, CO
Cra. 14 ##5-20
Guatemala, GT
Complejo Empresarial Cortijo II, Bodega 121, Calz. Atanasio Tzul 22-00,, Zona 12
[24]7.ai Financials and Metrics
Summary Metrics
Founding Date | 2000 |
[24]7.ai total Funding | $22 m |
[24]7.ai latest funding size | $22 m |
Time since last funding | 19 years ago |
[24]7.ai investors | Sequoia Capital |
[24]7.ai's latest funding round in July 2003 was reported to be $22 m. In total, [24]7.ai has raised $22 m
[24]7.ai Revenue
[24]7.ai's revenue was reported to be $300 m in FY, 2019 which is a 25% decrease from the previous period.
| USD | |
|---|---|
Revenue (FY, 2019) | 300.0m |
Revenue growth (FY, 2018 - FY, 2019), % | (25%) |
[24]7.ai Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| EngageClick | April 18, 2016 | |
| Campanja | October 14, 2015 | |
| IntelliResponse | November 10, 2014 | |
| Shopalize | May 14, 2013 | |
| Tellme | February 29, 2012 | |
| Voxify | November 30, 2011 | |
| 24/7 Customer Pvt. Ltd. |
[24]7.ai Cybersecurity Score
[24]7.ai Online and Social Media Presence
1.96k Twitter followers
[24]7.ai has 1.96k Twitter Followers. The number of followers has decreased 0.1% month over month and decreased 0.1% quarter over quarter
[24]7.ai's Trends
Twitter Engagement Stats for @24_7_inc
5.2k
Tweets
518
Following
2k
Followers
21
Tweets last 30 days
0.6
Avg. likes per Tweet
71.4%
Tweets with engagement
[24]7.ai Company Culture
Overall Culture
D+
61/100
CEO Rating
B
73/100
Compensation
C+
65/100
Diversity
F
46/100
[24]7.ai News and Updates
December 16, 2021
[24]7.ai Wins CCW Excellence Award for Disruptive Technology of the Year
SAN JOSE, Calif., Dec. 16, 2021 /PRNewswire/ -- [24]7.ai, Inc., a recognized leader in omnichannel conversational AI and contact center services, announced today that it has received the "Disruptive Technology of the Year" award for [24]7.ai Managed Customer Engagement at the CCW...
October 07, 2021
[24]7.ai Positioned as Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2021
SAN JOSE, Calif., Oct. 7, 2021 /PRNewswire/ -- Today, [24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Quadrant Knowledge Solutions has named [24]7.ai as a 2021 technology leader in the SPARK Matrix analysis of the...
June 11, 2019
[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
SAN JOSE, Calif., June 11, 2019 /PRNewswire/ -- [24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. [24]7.ai received a differentiated...
May 28, 2019
Man and Machine: [24]7.ai CEO Publishes Book Redefining Role of AI in Customer Services
SAN JOSE, Calif., May 28, 2019 /PRNewswire/ -- Artificial Intelligence is changing the future of work. From digital assistants like Siri and Alexa to predictive stock programs used by retail giants like Amazon, AI helps people make smart business decisions more efficiently. Many experts...
August 24, 2017
From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support
Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!
-Dawn Rzeznikiewicz
[24]7.ai Blogs
December 16, 2019
Salesforce CRM Integration
Salesforce CRM Integration
tejasvi
Mon, 12/16/2019 - 15:53
Drive personalized interactions and boost agent productivity with a 360˚ view of customer context in a single console
Asset Type
Data Sheet
Asset File
ds-sales-force…
November 15, 2018
Conversational Commerce: The Customer Experience of the Future
Conversational Commerce: The Customer Experience of the Future
aman.k
Thu, 11/15/2018 - 17:09
Asset Type
eBook
Asset Third Party Link
https://info.247.ai/CEC-EC-Conversational-Commerce-The-Customer-Experience-of-t…
November 02, 2018
Utilities Customer Journey
Utilities Customer Journey
nikhilesh.p
Fri, 11/02/2018 - 18:09
Media Resource Title
Utilities Customer Journey
Media Video Id
298556786
Media video file
Asset Type
…
September 28, 2018
Bots and Agents are Better Together
Bots and Agents are Better Together
melvin
Fri, 09/28/2018 - 17:35
Asset Type
eBook
Asset Third Party Link
https://info.247.ai/CEC-EC-Bots-Helping-Agents-and-Agents-Helping-Bots-and-Cust…
Asset Page Category
…
[24]7.ai Frequently Asked Questions
When was [24]7.ai founded?
[24]7.ai was founded in 2000.
Who are [24]7.ai key executives?
[24]7.ai's key executives are PV Kannan, Patrick Nguyen and Shanmugam Nagarajan.
How many employees does [24]7.ai have?
[24]7.ai has 7,492 employees.
What is [24]7.ai revenue?
Latest [24]7.ai annual revenue is $300 m.
What is [24]7.ai revenue per employee?
Latest [24]7.ai revenue per employee is $40 k.
Who are [24]7.ai competitors?
Competitors of [24]7.ai include Whisbi, eGain and BloomReach.
Where is [24]7.ai headquarters?
[24]7.ai headquarters is located at 2001 Logic Dr, San Jose.
Where are [24]7.ai offices?
[24]7.ai has offices in San Jose, Dallas, Menai, Toronto and in 9 other locations.
How many offices does [24]7.ai have?
[24]7.ai has 14 offices.
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