OverviewSuggest Edit

Gainsight is a company providing a customer success management solution. It manages retention, reduces unexpected churn, and identifies upsell opportunities. The company leverages big data analytics across sales data, usage logs, support tickets, surveys, and other sources of customer intelligence.

TypePrivate
Founded2009
HQSan Francisco, CA, US
Websitegainsight.com
Employee Ratings4.6
Overall CultureA+

Latest Updates

Employees (est.) (Apr 2021)750
Job Openings68
Revenue (Y, 2016)$23.1 M(+16%)
Cybersecurity ratingBMore

Key People/Management at Gainsight

Nick Mehta

Nick Mehta

CEO
Karl Rumelhart

Karl Rumelhart

Chief Product Officer
Carol Mahoney

Carol Mahoney

Chief People Officer
Jeff Depa

Jeff Depa

Chief Revenue Officer
Ashvin Vaidyanathan

Ashvin Vaidyanathan

Chief Customer Officer
Robin Garcia-Amaya

Robin Garcia-Amaya

Chief of Staff & Vice President
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Gainsight Office Locations

Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations
San Francisco, CA, US (HQ)
655 Montgomery St 7th Floor, San Francisco
Chesterfield, MO, US
14500 S Outer Forty Rd #300
Phoenix, AZ, US
111 West Monroe St, Suite 601
San Francisco, CA, US
350 Bay St #100, San Francisco
San Mateo, CA, US
400 Concar Dr 4th floor
Bengaluru, IN
17th Cross Road, HSR Layout
Show all (9)

Gainsight Financials and Metrics

Summary Metrics

Founding Date

2009

Gainsight total Funding

$157.6 m

Gainsight latest funding size

$52 m

Time since last funding

4 years ago

Gainsight investors

Gainsight's latest funding round in May 2017 was reported to be $52 m. In total, Gainsight has raised $157.6 m. Gainsight's latest valuation is reported to be $348 m.
View all funding rounds

Gainsight Revenue

Gainsight's revenue was reported to be $23.1 m in Y, 2016 which is a 15.5% increase from the previous period.
USD

Revenue (Y, 2016)

23.1m

Revenue growth (Y, 2015 - Y, 2016), %

15.5%

Market valuation

348.0m
USDY, 2015EY, 2016

Revenue

20.0m23.1m

Revenue growth, %

16%
USDY, 2015

Revenue/Employee

94.6k
Show all financial metrics

Gainsight Operating Metrics

Gainsight's Customers was reported to be 95 in Apr, 2019.
Feb, 2018Apr, 2019

Interconnections

2528

Customers

95

Partners

26
Show all operating metrics

Gainsight Acquisitions / Subsidiaries

Company NameDateDeal Size
AptrinsicOctober 22, 2018

Gainsight Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

Gainsight Online and Social Media Presence

Embed Graph

Gainsight Company Culture

  • Overall Culture

    A+

    90/100

  • CEO Rating

    A+

    98/100

  • Compensation

    A+

    90/100

  • Diversity

    A+

    88/100

Learn more on Comparably

Gainsight Blogs

7 Takeaways from CCO Organizational Structure Survey

By Nick Mehta – CEO, Gainsight One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. No one is an expert, and everyone must adopt the philosophy of the Beginner’s Mind as we innovate and discover more about our field. Customer Success pe…

What If There Were No CSMs?

By Nick Mehta – CEO, Gainsight Imagine gathering Customer Success executives together and having them open up about pain points, processes, and the future of CS. Recently, I did, and inevitably, one topic and the incessant accompanying question arose, which is: How do we measure the ROI of our Custo…

Change the Game in 5 Minutes: How Mavenlink improved their renewal rate predictability with 86% accuracy!

Welcome to Change the Game in 5 Minutes Series. Our CEO, Nick Mehta, recently spent time with Sabina Pons, Global Vice President of Customer Success and Support at Mavenlink. She and her team created the ultimate customer journey. With clear insight into post-sale and implementation revenue and grow…

So You’ve Raised a SaaS Mega Round: Now What?

[Special thanks to Ajay Agarwal at Bain Capital Ventures, Nakul Mandan from Audacious Ventures, Roger Lee from Battery Ventures, Jeff Lieberman from Insight Venture Partners and Byron Deeter from Bessemer Venture Partners for their feedback on this post] It’s an incredible time to be in SaaS. I don’…

6 NDR Tips From Our First Episode of NDR TV

This month Gainsight launched NDR tv with our first guest, Dave Kellogg. Interestingly, there were not just the nuggets of wisdom abound, but an atmosphere of a kindred passion for all things CS and the hot topic of net dollar retention (NDR). And as Nick said, “the most important metric in customer…

8 Dashboards Top-Performing Customer Success Teams Can’t Live Without

During my 5 years at Gainsight, from SDR to Solutions Consultant, a question that would come up regularly from prospects was, “All of this is great, the health scores, CTAs, etc., but how can I bring this all in one place?” I would always respond with, “Well, that’s a great transition to the final a…
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Gainsight Frequently Asked Questions

  • When was Gainsight founded?

    Gainsight was founded in 2009.

  • Who are Gainsight key executives?

    Gainsight's key executives are Nick Mehta, Karl Rumelhart and Carol Mahoney.

  • How many employees does Gainsight have?

    Gainsight has 750 employees.

  • What is Gainsight revenue?

    Latest Gainsight annual revenue is $23.1 m.

  • What is Gainsight revenue per employee?

    Latest Gainsight revenue per employee is $30.8 k.

  • Who are Gainsight competitors?

    Competitors of Gainsight include Xactly, Totango and Intercom.

  • Where is Gainsight headquarters?

    Gainsight headquarters is located at 655 Montgomery St 7th Floor, San Francisco, San Francisco.

  • Where are Gainsight offices?

    Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations.

  • How many offices does Gainsight have?

    Gainsight has 9 offices.