OverviewSuggest Edit

Gainsight is a company providing a customer success management solution. It manages retention, reduces unexpected churn, and identifies upsell opportunities. The company leverages big data analytics across sales data, usage logs, support tickets, surveys, and other sources of customer intelligence.

TypePrivate
Founded2009
HQSan Francisco, CA, US
Websitegainsight.com
Employee Ratings4.3
Overall CultureA+

Latest Updates

Employees (est.) (Jan 2021)731(+2%)
Revenue (Y, 2016)$23.1 M(+16%)
Cybersecurity ratingBMore

Key People/Management at Gainsight

Nick Mehta

Nick Mehta

CEO
Stephanie Robotham

Stephanie Robotham

Chief Marketing Officer
Karl Rumelhart

Karl Rumelhart

Chief Product Officer
Carol Mahoney

Carol Mahoney

Chief People Officer
Jeff Depa

Jeff Depa

Chief Revenue Officer
Ashvin Vaidyanathan

Ashvin Vaidyanathan

Chief Customer Officer
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Gainsight Office Locations

Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations
San Francisco, CA, US (HQ)
655 Montgomery St 7th Floor, San Francisco
Chesterfield, MO, US
14500 S Outer Forty Rd #300
Phoenix, AZ, US
111 West Monroe St, Suite 601
San Mateo, CA, US
400 Concar Dr 4th floor
Bengaluru, IN
17th Cross Road Sector 7, HSR Layout
Hyderabad, IN
Module No. 205, 206, 207, 208 Wing 1/ B, Level 2, Block D Cyber Gateway, Hitec City, Madhapur
Show all (8)

Gainsight Financials and Metrics

Summary Metrics

Founding Date

2009

Gainsight total Funding

$157.6 m

Gainsight latest funding size

$52 m

Time since last funding

4 years ago

Gainsight investors

Gainsight's latest funding round in May 2017 was reported to be $52 m. In total, Gainsight has raised $157.6 m. Gainsight's latest valuation is reported to be $348 m.
View all funding rounds

Gainsight Revenue

Gainsight's revenue was reported to be $23.10 m in Y, 2016 which is a 15.5% increase from the previous period.
USD

Revenue (Y, 2016)

23.1m

Revenue growth (Y, 2015 - Y, 2016), %

15.5%

Market valuation

348.0m
USDY, 2015EY, 2016

Revenue

20.0m23.1m

Revenue growth, %

16%
USDY, 2015

Revenue/Employee

94.6k
Show all financial metrics

Gainsight Operating Metrics

Gainsight's Customers was reported to be 95 in Apr, 2019.
Feb, 2018Apr, 2019

Interconnections

25 28

Customers

95

Partners

26
Show all operating metrics

Gainsight Acquisitions / Subsidiaries

Company NameDateDeal Size
AptrinsicOctober 22, 2018

Gainsight Cybersecurity Score

Cybersecurity ratingPremium dataset

B

81/100

SecurityScorecard logo

Gainsight Online and Social Media Presence

Embed Graph

Gainsight Company Culture

  • Overall Culture

    A+

    90/100

  • CEO Rating

    A+

    98/100

  • Compensation

    A+

    89/100

  • Diversity

    A+

    88/100

Learn more on Comparably

Gainsight Blogs

5 Ways to Be a Better Listener—in Life and in Business

There’s a reason why we’re groomed to be good listeners since Kindergarten. It’s a way to foster relationships in our personal lives and comes in handy with our customers.  At Gainsight, our mission is to “Be successful in business by being Human-first.” You’d be surprised how the basics of listenin…

The Ultimate List of Product Experience Resources for 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultima…

How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO

Being in tune with your career observations, work environment, and the industry’s current ebb and flow is necessary for anyone looking to make headway in the employment journey. Often, one is merely waiting for the opportunity to show, hoping that some kind of fate lends a hand. Luck may play some r…

Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top

Over the past year, Gainsight’s CEO, Nick Mehta, has interviewed a plethora of Chief Product Officers in the series Path to Becoming A CPO. As Nick explained in a recent conversation with Lee Weiner, Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. …

CPO of Zuora, Chris Battles Shares How to Bridge into the Field of Product

It is rare for Gainsight CEO Nick Mehta to be surprised by a guest. But in a recent webinar, Chris Battles, Chief Product Officer at Zuora, presented him with a view and definition of Product rarely heard. Zuora is a Silicon Valley-based company with customers and offices all over the world. They ar…

Change the Game in 5 Minutes: Marissa Barcza Shifts the Focus from Reactive to Proactive

Welcome to Gainsight’s  ‘Change the Game in Five Minutes’ series. In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe, Marissa Barcza.  Marissa focuses on strategic ways Adobe can be more efficient and effective.  Her team manages nine B2B produ…
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Gainsight Frequently Asked Questions

  • When was Gainsight founded?

    Gainsight was founded in 2009.

  • Who are Gainsight key executives?

    Gainsight's key executives are Nick Mehta, Stephanie Robotham and Karl Rumelhart.

  • How many employees does Gainsight have?

    Gainsight has 731 employees.

  • What is Gainsight revenue?

    Latest Gainsight annual revenue is $23.1 m.

  • What is Gainsight revenue per employee?

    Latest Gainsight revenue per employee is $31.6 k.

  • Who are Gainsight competitors?

    Competitors of Gainsight include Xactly, Totango and Intercom.

  • Where is Gainsight headquarters?

    Gainsight headquarters is located at 655 Montgomery St 7th Floor, San Francisco, San Francisco.

  • Where are Gainsight offices?

    Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations.

  • How many offices does Gainsight have?

    Gainsight has 8 offices.