OverviewSuggest Edit

Gainsight is a company providing a customer success management solution. The company leverages big data analytics across sales data, usage logs, support tickets, surveys, and other sources of customer intelligence.
TypePrivate
Founded2009
HQSan Francisco, CA, US
Websitegainsight.com
Employee Ratings4.6
Overall CultureA+

Latest Updates

Employees (est.) (Apr 2022)1,126(+5%)
Job Openings119
Revenue (Y, 2016)$23.1 M(+315%)
Cybersecurity ratingCMore
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Key People/Management at Gainsight

Nick Mehta

Nick Mehta

CEO
Kellie Capote

Kellie Capote

Chief Customer Officer
Karl Rumelhart

Karl Rumelhart

Chief Product Officer
Carol Mahoney

Carol Mahoney

Chief People Officer
Jeff Depa

Jeff Depa

Chief Revenue Officer
Robin Merritt

Robin Merritt

Chief of Staff & Vice President
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Gainsight Office Locations

Gainsight has offices in San Francisco, Chesterfield, Phoenix, Bengaluru and in 3 other locations
San Francisco, CA, US (HQ)
350 Bay St #100, San Francisco
Chesterfield, MO, US
14500 S Outer Forty Rd #300
Phoenix, AZ, US
111 West Monroe St, Suite 601
Bengaluru, IN
17th Cross Road, HSR Layout
Hyderabad, IN
Module No. 205, 206, 207, 208 Wing 1/ B, Level 2, Block D Cyber Gateway, Hitec City, Madhapur
Tel Aviv-Yafo, IL
Aluf Kalman Magen St 3
Show all (7)

Gainsight Financials and Metrics

Summary Metrics

Founding Date

2009

Gainsight total Funding

$157.6 m

Gainsight latest funding size

$52 m

Time since last funding

5 years ago

Gainsight investors

Gainsight's latest funding round in May 2017 was reported to be $52 m. In total, Gainsight has raised $157.6 m. Gainsight's latest valuation is reported to be $348 m.
View all funding rounds

Gainsight Revenue

Gainsight's revenue was reported to be $23.06 m in Y, 2016 which is a 16% increase from the previous period.
USD

Revenue (Y, 2016)

23.1m

Revenue growth (Y, 2015 - Y, 2016), %

16%

Market valuation

348.0m
USDY, 2014Y, 2016

Revenue

5.6m23.1m

Revenue growth, %

16%
USDY, 2014

Revenue/Employee

55.6k
Show all financial metrics

Gainsight Operating Metrics

Feb, 2018Apr, 2019Jan, 2022

Interconnections

252821

Partners

2638
Show all operating metrics

Gainsight Acquisitions / Subsidiaries

Company NameDateDeal Size
AptrinsicOctober 22, 2018

Gainsight Cybersecurity Score

Cybersecurity ratingPremium dataset

C

78/100

SecurityScorecard logo

Gainsight Online and Social Media Presence

Embed Graph

Gainsight Company Culture

  • Overall Culture

    A+

    90/100

  • CEO Rating

    A+

    97/100

  • Compensation

    A+

    90/100

  • Diversity

    A+

    88/100

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Gainsight Blogs

5 Reasons Using Product Analytics Enhances Your Customer Experience

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all o…

Customer Success Operations: The Hottest Career in the Customer Service Space

This post originally appeared in Customer Experience Magazine. In today’s economy, where nearly every company is either “born in the cloud” or transforming into a SaaS-based, recurring revenue business model, almost all have realized that they can’t accelerate growth without investing in Customer Su…

Essential Considerations For Your First Customer Scorecard

We’ve all been there. You think everything is going great, the customer is always so kind and enthusiastic on the phone. But when it comes time to renew, they churn. It’s painful and a bit confusing. But it happens all the time. Customers can’t offer their honest feedback in the moment, often becaus…

Customer Success by Product Design: A New Collaboration Process for Human-First Companies

Co-Authored by Ophir Sweiry and Chris Jalisi The need to bridge the gap between Customer Success and Product to drive positive customer outcomes is well-known. Oftentimes, we look to address that need by including collaboration as part of each role’s responsibilities, allowing for Customer Success t…

5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

Let’s face it: The modern world doesn’t operate the way it used to. Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. To thrive, you need to generate expansion revenue and keep that income pouring in. Fortunately, product-led growth is designed to carve…

NRR, CRO, VIP & What It All Means To Me: How As A CSM You Can Drive Revenue Expansion And Why It Matters

Congratulations, you just embarked on your next endeavor as a newly minted Customer Success Manager (CSM) at a B2B SaaS company… Now what? The company will provide onboarding sessions to teach about the team operations, and how to perform your duties, but what do the company and Chief Revenue Office…
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Gainsight Frequently Asked Questions

  • When was Gainsight founded?

    Gainsight was founded in 2009.

  • Who are Gainsight key executives?

    Gainsight's key executives are Nick Mehta, Kellie Capote and Karl Rumelhart.

  • How many employees does Gainsight have?

    Gainsight has 1,126 employees.

  • What is Gainsight revenue?

    Latest Gainsight annual revenue is $23.1 m.

  • What is Gainsight revenue per employee?

    Latest Gainsight revenue per employee is $20.5 k.

  • Who are Gainsight competitors?

    Competitors of Gainsight include Xactly, Totango and Intercom.

  • Where is Gainsight headquarters?

    Gainsight headquarters is located at 350 Bay St #100, San Francisco, San Francisco.

  • Where are Gainsight offices?

    Gainsight has offices in San Francisco, Chesterfield, Phoenix, Bengaluru and in 3 other locations.

  • How many offices does Gainsight have?

    Gainsight has 7 offices.