OverviewSuggest Edit

Gainsight is a company providing a customer success management solution. It manages retention, reduces unexpected churn, and identifies upsell opportunities. The company leverages big data analytics across sales data, usage logs, support tickets, surveys, and other sources of customer intelligence.

TypePrivate
Founded2009
HQSan Francisco, CA, US
Websitegainsight.com
Employee Ratings4.7
Overall CultureA+

Latest Updates

Employees (est.) (Jul 2021)820(+5%)
Job Openings81
Revenue (Y, 2016)$23.1 M(+16%)
Cybersecurity ratingBMore

Key People/Management at Gainsight

Nick Mehta

Nick Mehta

CEO
Kellie Capote

Kellie Capote

Chief Customer Officer
Karl Rumelhart

Karl Rumelhart

Chief Product Officer
Jeff Depa

Jeff Depa

Chief Revenue Officer
Robin Garcia-Amaya

Robin Garcia-Amaya

Senior Vice President, Chief of Staff & Community
Robin Merritt

Robin Merritt

SVP, Chief of Staff and Community
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Gainsight Office Locations

Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations
San Francisco, CA, US (HQ)
655 Montgomery St 7th Floor, San Francisco
Chesterfield, MO, US
14500 S Outer Forty Rd #300
Phoenix, AZ, US
111 West Monroe St, Suite 601
San Francisco, CA, US
350 Bay St #100, San Francisco
San Mateo, CA, US
400 Concar Dr 4th floor
Bengaluru, IN
17th Cross Road, HSR Layout
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Gainsight Financials and Metrics

Summary Metrics

Founding Date

2009

Gainsight total Funding

$157.6 m

Gainsight latest funding size

$52 m

Time since last funding

4 years ago

Gainsight investors

Gainsight's latest funding round in May 2017 was reported to be $52 m. In total, Gainsight has raised $157.6 m. Gainsight's latest valuation is reported to be $348 m.
View all funding rounds

Gainsight Revenue

Gainsight's revenue was reported to be $23.1 m in Y, 2016 which is a 15.5% increase from the previous period.
USD

Revenue (Y, 2016)

23.1m

Revenue growth (Y, 2015 - Y, 2016), %

15.5%

Market valuation

348.0m
USDY, 2015EY, 2016

Revenue

20.0m23.1m

Revenue growth, %

16%
USDY, 2015

Revenue/Employee

94.6k
Show all financial metrics

Gainsight Operating Metrics

Gainsight's Customers was reported to be 95 in Apr, 2019.
Feb, 2018Apr, 2019

Interconnections

2528

Customers

95

Partners

26
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Gainsight Acquisitions / Subsidiaries

Company NameDateDeal Size
AptrinsicOctober 22, 2018

Gainsight Cybersecurity Score

Cybersecurity ratingPremium dataset

B

81/100

SecurityScorecard logo

Gainsight Online and Social Media Presence

Embed Graph

Gainsight Company Culture

  • Overall Culture

    A+

    90/100

  • CEO Rating

    A+

    98/100

  • Compensation

    A+

    91/100

  • Diversity

    A+

    88/100

Learn more on Comparably

Gainsight Blogs

Part II: Creating Governance Around Your In-Product User Guide Experiences

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX Want to master in-product communication? It’s time for a trust fall. And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Th…

Nick Mehta Joins the 20VC Podcast with Harry Stebbings

Our CEO, Nick Mehta, recently sat down with Harry Stebbings, UK-based venture capitalist and podcaster to discuss all things mental health. In February 2021, Harry stepped away from his role at the firm he founded Stride.VC. Today, Harry is focused on his podcast, “The Twenty Minute VC” and running …

Leverage Advanced Analytics to Uplevel Your CS Strategy

Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to create a level of health they lost during the COVID-19 pandemic shutdown. Be patient with yourself. There may be a little rust on your downward dog or tree pose…

Why Scale and Efficiency are Important For Your Business

If there’s a word in business that’s used more often than “churn,” it’s almost certainly the word “scale.” The influence and importance of scale can be both a burden and a blessing. Scaling is critical to every business, and every company begins with the idea that it can create a great product. Howe…

The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.” When my friend and coll…

Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

We’ve already shared why customer visibility is crucial to improving internal customer strategy and overall customer health. Now we can take this to the next level and figure out how to automate some standard CS processes, giving your CSMs the bandwidth to be true strategic advisors to your customer…
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Gainsight Frequently Asked Questions

  • When was Gainsight founded?

    Gainsight was founded in 2009.

  • Who are Gainsight key executives?

    Gainsight's key executives are Nick Mehta, Kellie Capote and Karl Rumelhart.

  • How many employees does Gainsight have?

    Gainsight has 820 employees.

  • What is Gainsight revenue?

    Latest Gainsight annual revenue is $23.1 m.

  • What is Gainsight revenue per employee?

    Latest Gainsight revenue per employee is $28.2 k.

  • Who are Gainsight competitors?

    Competitors of Gainsight include Xactly, Totango and Intercom.

  • Where is Gainsight headquarters?

    Gainsight headquarters is located at 655 Montgomery St 7th Floor, San Francisco, San Francisco.

  • Where are Gainsight offices?

    Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations.

  • How many offices does Gainsight have?

    Gainsight has 9 offices.