OverviewSuggest Edit

Gainsight is a company providing a customer success management solution. It manages retention, reduces unexpected churn, and identifies upsell opportunities. The company leverages big data analytics across sales data, usage logs, support tickets, surveys, and other sources of customer intelligence.

HQSan Francisco, US
Employee Ratings4.4
Culture scoreA+

Latest Updates

Employees (est.) (May 2020)702(+2%)
Job Openings16
Revenue (Y, 2016)$23.1 M(+16%)

Key People/Management at Gainsight

Nick Mehta

Nick Mehta

Stephanie Robotham

Stephanie Robotham

Chief Marketing Officer
Karl Rumelhart

Karl Rumelhart

Chief Product Officer
Igor Beckerman

Igor Beckerman

Marie Forshaw

Marie Forshaw

Senior Director, Platform Management
Anil Chalasani

Anil Chalasani

SVP and GM of India
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Gainsight Office Locations

Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations
San Francisco, US (HQ)
655 Montgomery St 7th Floor, San Francisco
Chesterfield, US
14500 S Outer Forty Rd #300
Phoenix, US
111 West Monroe St, Suite 601
San Mateo, US
400 Concar Dr 4th floor
Bengaluru, IN
17th Cross Road Sector 7, HSR Layout
Hyderabad, IN
Module No. 205, 206, 207, 208 Wing 1/ B, Level 2, Block D Cyber Gateway, Hitec City, Madhapur
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Gainsight Financials and Metrics

Summary Metrics

Gainsight's latest funding round in May 2017 was reported to be $52 m. In total, Gainsight has raised $157.6 m. Gainsight's latest valuation is reported to be $348 m.
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Gainsight Revenue

Gainsight's revenue was reported to be $23.10 m in Y, 2016 which is a 15.5% increase from the previous period.

Revenue (Y, 2016)


Revenue growth (Y, 2015 - Y, 2016), %


Market valuation

USDY, 2015EY, 2016



Revenue growth, %

USDY, 2016


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Gainsight Operating Metrics

Gainsight's Customers was reported to be 95 in Apr, 2019.
Feb, 2018Apr, 2019


25 28




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Gainsight Acquisitions / Subsidiaries

Company NameDateDeal Size
AptrinsicOctober 22, 2018

Gainsight Online and Social Media Presence

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Gainsight Company Culture

  • Overall Culture



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  • Diversity



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Gainsight Blogs

Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers.  There are different paths towards product innovation. Interestingly, when you are a leader in a part…

Pulse Everywhere: 21,000 People Together At My Home

Look around you. What do you see? I see a guest bedroom. I see a desk crammed in the corner. I see a webcam. I see a screen that’s gotten pretty old. And occasionally, I see a kid come running in. That’s it. There are no colleagues around to brainstorm whenever I have an idea. No high-fives to give …

5 Ways To Cut Software Costs And Integrate Your Customer Experience

There are typically 3 phases of the business cycle: Do more Do less Do more with less The last few months have probably felt like a roller coaster for you, going from #1 at the beginning of the year to #2 during the start of the COVID-19 crisis. Now, most organizations are settling into the reality …

3 Reasons To Invest In Customer Success Technology Now

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. In an economic downturn, new logos will be few and far between.  T…

5 Tips To Stay Energized For Pulse Everywhere

We are so excited to connect with the Pulse community during Pulse Everywhere! Instead of simply bringing our presentations to a webinar across two days, we took this as an opportunity to change the game! For the past few months, our marketing team has conceptualized an experience that brings all th…

Customer Success and Product Experience – Better Together, Now More Than Ever

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Remote work…
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Gainsight Frequently Asked Questions

  • When was Gainsight founded?

    Gainsight was founded in 2009.

  • Who are Gainsight key executives?

    Gainsight's key executives are Nick Mehta, Stephanie Robotham and Karl Rumelhart.

  • How many employees does Gainsight have?

    Gainsight has 702 employees.

  • What is Gainsight revenue?

    Latest Gainsight annual revenue is $23.1 m.

  • What is Gainsight revenue per employee?

    Latest Gainsight revenue per employee is $32.9 k.

  • Who are Gainsight competitors?

    Competitors of Gainsight include Totango, Natero and Intercom.

  • Where is Gainsight headquarters?

    Gainsight headquarters is located at 655 Montgomery St 7th Floor, San Francisco, San Francisco.

  • Where are Gainsight offices?

    Gainsight has offices in San Francisco, Chesterfield, Phoenix, San Mateo and in 4 other locations.

  • How many offices does Gainsight have?

    Gainsight has 8 offices.