OverviewSuggest Edit

Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

TypePrivate
Founded2010
HQRedwood City, CA, US
Websitetotango.com
Employee Ratings4

Latest Updates

Employees (est.) (Apr 2021)101(+6%)
Job Openings7
Cybersecurity ratingBMore

Key People/Management at Totango

Guy Nirpaz

Guy Nirpaz

Founder, CEO and Director
Ravit Danino

Ravit Danino

SVP Products
Mark Lockareff

Mark Lockareff

Chief Administrative Officer
Omer Gotlieb

Omer Gotlieb

Co-Founder, SVP of Business Development
Anne Ting

Anne Ting

SVP Marketing
Jamie Bertasi

Jamie Bertasi

Chief Operations Officer
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Totango Office Locations

Totango has offices in Redwood City, New York and Tel Aviv-Yafo
Redwood City, CA, US (HQ)
1 Twin Dolphin Dr
New York, NY, US
79 Madison Ave
Tel Aviv-Yafo, IL
tower 2, floor 4, Yigal Alon St 194
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Totango Financials and Metrics

Summary Metrics

Founding Date

2010

Totango total Funding

$34.3 m

Totango latest funding size

$8 m

Time since last funding

5 years ago

Totango investors

Totango's latest funding round in September 2016 was reported to be $8 m. In total, Totango has raised $34.3 m
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Totango Operating Metrics

Jun, 2018

Partners

32

Trademarks

3
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Totango Cybersecurity Score

Cybersecurity ratingPremium dataset

B

87/100

SecurityScorecard logo

Totango Online and Social Media Presence

Embed Graph

Totango News and Updates

Totango Wins Prestigious 2019 SIIA CODiE Award for Best Customer Success Management Solution

SAN MATEO, Calif., June 14, 2019 /PRNewswire/ -- Totango, the leader in customer success for the enterprise, today announced that its flagship software platform Spark was awarded Best Customer Success Management Solution by the 2019 SIIA CODiE Awards. As the first and only customer...

Totango Hosts Inaugural Global Executive Forum, Appoints Seasoned SVP of Customer Success Underscoring Leadership and Rapid Growth of Enterprise Customer Base

SAN MATEO, Calif., April 25, 2019 /PRNewswire/ -- Totango, the leader in customer success for the enterprise, today announced the appointment of Kevin O'Came as Senior Vice President of Customer Success, a proven leader with more than 20 years of enterprise software experience including...

Totango Blogs

How to Retain More Clients: Benefits and Strategies

6 – min read What is customer retention? Why is it important? And how do you do it? Here we’ll provide answers to these key questions. We’ll discuss what customer retention means as a concept, as a strategy and as a metric. We’ll highlight its direct relevance to revenue and its other compelling be…

How to Calculate the Cost of Customer Retention Versus Customer Acquisition

3 – min read Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and why retention should form part of a profitable business strategy. Calculating the Cost of Customer Acquisition To comp…

Supercharging Your Tech Stack with Totango: Collaborate with Ease

3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system that improves your team’s efficiency and takes your customer success to the next level.   In October 2019, Slack reported that more…

The Ultimate Guide to Creating a Customer-Centric Culture

4 – min read Culture is defined by actions. It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools…

Totango Product Update – Welcome to Kyoto!

2 – min read Hi, We are excited to start our journey in Kyoto!  In Kyoto, we’re investing in:  Digital Engagement – Living in a digital world means timely digital tools to manage, visualize, and drive the digital journey. This includes new SuccessBLOCS that will enable you to leverage industry-base…

Top 6 User Engagement Metrics to Track

5 – min read Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization Product adoption rate Stakeholder engage…
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Totango Frequently Asked Questions

  • When was Totango founded?

    Totango was founded in 2010.

  • Who are Totango key executives?

    Totango's key executives are Guy Nirpaz, Ravit Danino and Mark Lockareff.

  • How many employees does Totango have?

    Totango has 101 employees.

  • Who are Totango competitors?

    Competitors of Totango include ServiceSource, Clarabridge and ChurnZero.

  • Where is Totango headquarters?

    Totango headquarters is located at 1 Twin Dolphin Dr, Redwood City.

  • Where are Totango offices?

    Totango has offices in Redwood City, New York and Tel Aviv-Yafo.

  • How many offices does Totango have?

    Totango has 3 offices.