ChurnZero

OverviewSuggest Edit

ChurnZero is a tech company developing customer success software for growing SaaS and subscription businesses. ChurnZero gives a deeper understanding of customers: from those at-risk to most prolific users and everything in between. From logging every activity to comparing segments to scoring a customer’s likelihood to churn, ChurnZero has the different levels of analytics that helps to anticipate changes in a customer’s health and to proactively engage.

TypePrivate
Founded2015
HQArlington, VA, USMap
Websitechurnzero.net
Employee Ratings4.4More
Overall CultureB+More
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Latest Updates

Employees (est.) (Jul 2021)105(+4%)
Cybersecurity ratingBMore

Key People/Management at ChurnZero

You Mon

You Mon

Founder and CEO
Abby Hammer

Abby Hammer

Chief Customer Officer
Mark Heys

Mark Heys

Chief Technical Officer, Director
Hunter Montgomery

Hunter Montgomery

Chief Marketing Officer
Jason Moore

Jason Moore

Vice President Sales
William Wagner

William Wagner

Director
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ChurnZero Office Locations

ChurnZero has offices in Arlington, Chevy Chase and Washington
Arlington, VA, US (HQ)
2231 Crystal Dr
Chevy Chase, MD, US
4114 Blackthorn St
Washington, DC, US
740 15th St NW fl 8
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ChurnZero Financials and Metrics

Summary Metrics

Founding Date

2015

ChurnZero total Funding

$34.5 m

ChurnZero latest funding size

$25 m

Time since last funding

5 months ago

ChurnZero investors

JMI Equity, Grotech Ventures, Baird Capital, Middleland Capital, Center for Innovative Technology, Charlottesville Angel Network
ChurnZero's latest funding round in March 2021 was reported to be $25 m. In total, ChurnZero has raised $34.5 m
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ChurnZero Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

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ChurnZero Online and Social Media Presence

ChurnZero's Trends

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ChurnZero Company Culture

  • Overall Culture

    B+

    85/100

  • CEO Rating

    A+

    90/100

  • Compensation

    B

    79/100

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ChurnZero News and Updates

September 09, 2019

VC-backed ChurnZero adds three to leadership team

Arlington, Virginia-based ChurnZero, a customer success platform, has named Abby Hammer as chief customer officer, Hunter Montgomery as chief marketing officer and Jason Moore as vice president of sales. ChurnZero's backers included Baird Capital, Grotech Ventures and Middleland Capital.

ChurnZero Blogs

July 30, 2021

How to Use ChurnZero to Share Customer Success Data Across Your Organization

It’s no secret that Customer Success teams can occasionally get overlooked, or that organizations struggle with consistent cross-team collaboration. I know this firsthand, because as a Customer Success Manager at ChurnZero, I see it happen all the time with customers. While Customer Success teams si…
July 27, 2021

ChurnZero Shortlisted for 2021 SaaS Awards

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, Australasia, EMEA and UK. Cat…
July 22, 2021

Rules of Engagement for Customer Success and Sales: Considerations and Examples

Setting rules of engagement saves your team time, money, and energy. By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Laying ground rules for how teams work together leads to greater productivity and effic…
July 16, 2021

Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. So, when the volume of customers creeps up, how do you incorporate automation to scale, without sacrificing that person…
July 14, 2021

What is Customer Lifetime Value and How to Calculate It

Customer Lifetime Value (CLTV), also known as, Lifetime Value (LTV), is the gross profit a customer delivers to your business in their lifetime. It is the amount of revenue your business will make from a customer over their average lifetime as a customer. This metric helps determine which customers …
July 09, 2021

Defining the Gray Area Between Stretch-Fit and Bad-Fit Customers

Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should. But where do you draw the line on customer fit? When is it OK to push your selling boundaries? And how do you know when you’ve gone too far? […] The post De…
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 ChurnZero Frequently Asked Questions

  • When was ChurnZero founded?

    ChurnZero was founded in 2015.

  • Who are ChurnZero key executives?

    ChurnZero's key executives are You Mon, Abby Hammer and Mark Heys.

  • How many employees does ChurnZero have?

    ChurnZero has 105 employees.

  • Who are ChurnZero competitors?

    Competitors of ChurnZero include Totango, Yesware and Pipeliner CRM.

  • Where is ChurnZero headquarters?

    ChurnZero headquarters is located at 2231 Crystal Dr, Arlington.

  • Where are ChurnZero offices?

    ChurnZero has offices in Arlington, Chevy Chase and Washington.

  • How many offices does ChurnZero have?

    ChurnZero has 3 offices.