ChurnZero

OverviewSuggest Edit

ChurnZero is a tech company developing customer success software for growing SaaS and subscription businesses. ChurnZero gives a deeper understanding of customers: from those at-risk to most prolific users and everything in between. From logging every activity to comparing segments to scoring a customer’s likelihood to churn, ChurnZero has the different levels of analytics that helps to anticipate changes in a customer’s health and to proactively engage.

TypePrivate
Founded2015
HQArlington, VA, USMap
Websitechurnzero.net
Employee Ratings4.7More
Overall CultureB+More
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Latest Updates

Employees (est.) (Mar 2021)84(+3%)
Cybersecurity ratingAMore

Key People/Management at ChurnZero

You Mon

You Mon

Founder and CEO
Amy Mustoe

Amy Mustoe

Principle Consultant and Coach
Abby Hammer

Abby Hammer

Chief Customer Officer
Mark Heys

Mark Heys

Chief Technical Officer, Director
Hunter Montgomery

Hunter Montgomery

Chief Marketing Officer
Jason Moore

Jason Moore

Vice President Sales
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ChurnZero Office Locations

ChurnZero has offices in Arlington, Chevy Chase and Washington
Arlington, VA, US (HQ)
2231 Crystal Dr
Chevy Chase, MD, US
4114 Blackthorn St
Washington, DC, US
740 15th St NW fl 8
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ChurnZero Financials and Metrics

Summary Metrics

Founding Date

2015

ChurnZero total Funding

$9.5 m

ChurnZero latest funding size

$7 m

Time since last funding

2 years ago

ChurnZero investors

Grotech Ventures, Baird Capital, Middleland Capital, Center for Innovative Technology, Charlottesville Angel Network
ChurnZero's latest funding round in April 2019 was reported to be $7 m. In total, ChurnZero has raised $9.5 m
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ChurnZero Cybersecurity Score

Cybersecurity ratingPremium dataset

A

90/100

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ChurnZero Online and Social Media Presence

ChurnZero's Trends

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ChurnZero Company Culture

  • Overall Culture

    B+

    85/100

  • CEO Rating

    A+

    90/100

  • Compensation

    B

    79/100

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ChurnZero News and Updates

September 09, 2019

VC-backed ChurnZero adds three to leadership team

Arlington, Virginia-based ChurnZero, a customer success platform, has named Abby Hammer as chief customer officer, Hunter Montgomery as chief marketing officer and Jason Moore as vice president of sales. ChurnZero's backers included Baird Capital, Grotech Ventures and Middleland Capital.

ChurnZero Blogs

March 05, 2021

3 Behavioral Economic Principles for Customer Success

“But I did everything right.” Have you ever bemoaned this common refrain after a customer unexpectedly churns? You adhered to the best practices. Your customer said they were happy. You thought everything was going swimmingly, perhaps even exceptionally well. Customer engaging? Check. Customer satis…
March 04, 2021

ChurnZero Raises $25 Million in JMI Equity-Led Series B Funding

New resources to help market-leading Customer Success platform expand its ecosystem, team, and product development capabilities. ChurnZero, the highest-rated and fastest-growing Customer Success platform for subscription businesses, today announced that it has received $25 million in Series B fundin…
March 03, 2021

Top 3 Customer Success Takeaways from SaaStock Remote

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world.  Did you know that 92% of SaaS companies fail within 3 years due to poor product-market fit, lack of cash flow, and/or overall mismanagement? Be…
February 26, 2021

6 Key Takeaways From ‘Managing Friction Between Customer Success and Other Company Departments’ Panel

Is your Customer Success team: Butting heads with Sales during onboarding Operating on a completely different wavelength than Product Getting bombarded by Marketing for unrestricted customer access All of the above (and more) Put simply, Customer Success does a lot of things for a lot of people. As …
February 23, 2021

Q&A: Surprising Insights About Customer Health Scores and Its Impact on Recurring Revenue

Think customer health scores are only good for calculating renewal likelihood? Guess again. When based on the right mix of behavioral- and event-based criteria, these leading indicators predict so much more. How are today’s Customer Success teams using these forecasting factors to get and stay ahead…
February 19, 2021

A Day in the Life of a Customer Success Manager Using ChurnZero

Whenever I tell someone that I work as a Customer Success Manager, it inevitably always results in a confused facial expression and a response of “So, what is it exactly that you do?” Well, the answer depends on who you ask… For those wanting a peek into what a CSM really does or for my […] The post…
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 ChurnZero Frequently Asked Questions

  • When was ChurnZero founded?

    ChurnZero was founded in 2015.

  • Who are ChurnZero key executives?

    ChurnZero's key executives are You Mon, Amy Mustoe and Abby Hammer.

  • How many employees does ChurnZero have?

    ChurnZero has 84 employees.

  • Who are ChurnZero competitors?

    Competitors of ChurnZero include Totango, Yesware and Pipedrive.

  • Where is ChurnZero headquarters?

    ChurnZero headquarters is located at 2231 Crystal Dr, Arlington.

  • Where are ChurnZero offices?

    ChurnZero has offices in Arlington, Chevy Chase and Washington.

  • How many offices does ChurnZero have?

    ChurnZero has 3 offices.