ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

TypePublic
HQSan Francisco, US
Founded1999
Size (employees)3,269 (est)+4%
Websiteservicesource.com
ServiceSource was founded in 1999 and is headquartered in San Francisco, US
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Key People/Management at ServiceSource

Christopher Carrington

Christopher Carrington

CEO
Robert Pinkerton

Robert Pinkerton

CFO
Ben Jennings

Ben Jennings

Chief Revenue Officer
Denzil Samuels

Denzil Samuels

Chief Marketing & Growth Officer
Michael Poe

Michael Poe

President, Americas
Mike Naughton

Mike Naughton

President, Emea/Apj
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ServiceSource Office Locations

ServiceSource has offices in Sofia, San Francisco, Manila, Sandyford and in 5 other locations
San Francisco, US (HQ)
760 Market Street
Sandyford, IE (HQ)
Atrium B Sandyford Industrial Estate Carmanhall Rd
Singapore, SG (HQ)
80 Pasir Panjang Road
Nashville, US
SunTrust Building 201 4th Ave N
San Francisco, US
760 4th St
Kuala Lumpur, MY
1 Mont' Kiara 1 Jalan Kiara
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ServiceSource Financials and Metrics

ServiceSource Revenue

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ServiceSource's revenue was reported to be $239.13 m in FY, 2017 which is a 5.4% decrease from the previous period.
USD

Revenue (Q2, 2018)

119.7m

Gross profit (Q2, 2018)

35.5m

Gross profit margin (Q2, 2018), %

29.7%

Net income (Q2, 2018)

(20.5m)

EBIT (Q2, 2018)

(12.5m)

Market capitalization (15-Oct-2018)

235.1m

Closing stock price (15-Oct-2018)

2.6

Cash (30-Jun-2018)

184.3m
ServiceSource's current market capitalization is $235.1 m.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Revenue

272.2m252.2m252.9m239.1m

Revenue growth, %

0%(7%)0%(5%)

Cost of goods sold

194.0m171.4m165.1m163.7m

Gross profit

78.2m80.8m87.8m75.4m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Revenue

66.2m61.6m59.4m59.8m62.0m62.5m56.7m58.3m58.1m58.6m119.7m

Cost of goods sold

45.8m42.7m42.6m41.4m40.3m40.8m41.4m39.5m40.8m41.7m84.2m

Gross profit

20.4m18.9m16.9m18.3m21.6m21.7m15.3m18.7m17.3m16.9m35.5m

Gross profit Margin, %

31%31%28%31%35%35%27%32%30%29%30%
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Cash

90.4m72.3m47.7m51.4m

Accounts Receivable

70.2m56.6m63.3m56.5m

Prepaid Expenses

6.8m8.2m7.6m6.1m

Current Assets

292.8m273.5m256.5m251.2m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Cash

85.2m78.0m73.8m61.4m55.3m51.7m50.3m39.7m39.6m51.8m184.3m

Accounts Receivable

64.5m57.2m56.1m55.0m54.6m54.1m53.2m52.5m53.1m49.8m50.6m

Prepaid Expenses

6.6m7.5m7.1m7.2m7.2m6.1m5.8m7.9m7.3m7.6m

Current Assets

282.6m279.4m274.2m260.6m255.9m251.1m248.0m239.5m240.2m242.6m241.0m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(95.2m)(40.4m)(32.1m)(29.8m)

Depreciation and Amortization

13.2m13.7m16.1m22.6m

Accounts Payable

(278.0k)(1.6m)872.0k2.5m

Cash From Operating Activities

(23.8m)2.6m4.5m19.8m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Net Income

(10.2m)(23.6m)(34.4m)(9.1m)(14.4m)(23.6m)(11.6m)(24.7m)(29.9m)(11.7m)(20.5m)

Depreciation and Amortization

3.5m6.8m10.2m3.7m7.6m11.6m4.7m10.8m17.2m4.8m9.7m

Accounts Payable

485.0k(2.1m)620.0k1.7m766.0k407.0k(104.0k)(825.0k)(813.0k)(2.8m)(2.5m)

Cash From Operating Activities

(2.5m)3.3m357.0k1.7m8.3m9.7m7.4m3.0m6.5m599.0k2.4m
USDY, 2018

Financial Leverage

2.8 x
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ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 54 in FY, 2017.
FY, 2014FY, 2015FY, 2016Q1, 2017FY, 2017Feb, 2018

Enterprise Customers

103 78 66 65 54

Countries

150 170 170

Bookings

$8.40 b$9 b

Opportunity Under Management

$13.50 b$9.90 b$10.30 b$11 b
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ServiceSource Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Scout AnalyticsJanuary 22, 2014
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource International Japan G.K.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Philippines, Inc.
ServiceSource International Singapore Pte. Ltd.
SSI Europe UK Limited

ServiceSource Revenue Breakdown

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ServiceSource revenue breakdown by business segment: 10.7% from Asia Pacific-Japan, 24.7% from Europe, Middle East and Africa and 64.6% from North America and Latin America

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ServiceSource Online and Social Media Presence

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ServiceSource News and Updates

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ServiceSource Blogs

Transforming The Way We Learn: Q&A With ServiceSource’s Tony Brucha

Continuous employee learning, training, and improvement. It’s a goal many businesses aspire to, but is typically much easier said than done. Corporate leadership many times doesn’t know where to begin […] The post Transforming The Way We Learn: Q&A With ServiceSource’s Tony Brucha appeared first…

Segmentation, Variable Compensation, The Channel, and Metrics. What Do They Mean for Your Customer Success Strategy?

ServiceSource recently held a webinar in conjunction with the Technology Services Industry Association entitled “The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation.” When it comes to customer success, many […] The post Segmentation, Variable Compensation, The Channel, and Metri…

Everything Has Changed

My time with Salesforce, GE Digital, and more recently, Hewlett Packard Enterprise over the last several years has given me unique insight into this “Digital Era” we face. Through those […] The post Everything Has Changed appeared first on ServiceSource.

Measure What Matters: What’s the Real Value of Your Customer Success Managers?

What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million dollars in revenue every year to hundreds of millions? Sure, your products […] The post Measure What Matters: What’s the Real Value of Your Customer Success Managers? appeare…

ServiceSource Company Life and Culture

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