ServiceSource

ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

Company Growth (employees)
Type
Public
HQ
San Francisco, US
Founded
1999
Size (employees)
3,145 (est)
ServiceSource was founded in 1999 and is headquartered in San Francisco, US

Key People/Management at ServiceSource

Christopher Carrington

Christopher Carrington

Chief Executive Officer
Robert Pinkerton

Robert Pinkerton

Chief Financial Officer
Brian Delaney

Brian Delaney

Chief Operating Officer
Ben Jennings

Ben Jennings

Chief Revenue Officer
Michael Poe

Michael Poe

SVP, Customer Success and Inside Sales, NALA
Mike Naughton

Mike Naughton

SVP, Customer Success and Inside Sales, EMEA
Shaun Han

Shaun Han

SVP, Customer Success and Inside Sales, APJ
Grant Clarke

Grant Clarke

SVP, Global Customer Success Solutions
Ricardo Craft

Ricardo Craft

SVP, Technology & Services
Mike Lemberg

Mike Lemberg

SVP of Finance
Tony Hughes

Tony Hughes

Chief Accounting Officer
Patricia Elias

Patricia Elias

SVP and General Counsel
Chad Lyne

Chad Lyne

SVP of Strategy and Corporate Development
Ryan Thomas

Ryan Thomas

SVP, Global Customer Success

ServiceSource Office Locations

ServiceSource has offices in San Francisco, Sandyford, Merseyside, Kuala Lumpur and in 3 other locations
San Francisco, US (HQ)
717 17th Street 5th Floor
Nashville, US
SunTrust Building 201 4th Ave N
San Francisco, US
760 4th St
Sandyford, IE
Atrium B Sandyford Industrial Estate Carmanhall Rd
Kuala Lumpur, MY
1 Mont' Kiara 1 Jalan Kiara
Merseyside, GB
The Plaza 100 Old Hall St
Show all (8)

ServiceSource Financials and Metrics

ServiceSource Financials

ServiceSource's revenue was reported to be $252.9 m in FY, 2016
USD

Revenue (Q2, 2017)

58.3 m

Gross profit (Q2, 2017)

18.7 m

Gross profit margin (Q2, 2017), %

32%

Net income (Q2, 2017)

(13.1 m)

EBIT (Q2, 2017)

(10.3 m)

Market capitalization (08-Dec-2017)

256.9 m

Cash (30-Jun-2017)

39.7 m
ServiceSource's current market capitalization is $256.9 m.
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

272.5 m272.2 m252.2 m252.9 m

Revenue growth, %

(0%)(7%)0%

Cost of goods sold

162.4 m194 m171.4 m165.1 m

Gross profit

110 m78.2 m80.8 m87.8 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Revenue

66.5 m66.8 m66 m64.7 m66.2 m61.6 m59.4 m59.8 m62 m62.5 m56.7 m58.3 m

Cost of goods sold

39.7 m47.6 m48.5 m49.2 m45.8 m42.7 m42.6 m41.4 m40.3 m40.8 m41.4 m39.5 m

Gross profit

26.8 m19.2 m17.5 m15.5 m20.4 m18.9 m16.9 m18.3 m21.6 m21.7 m15.3 m18.7 m

Gross profit Margin, %

40%29%26%24%31%31%28%31%35%35%27%32%
USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

170.1 m90.4 m72.3 m47.7 m

Accounts Receivable

73.1 m70.2 m56.6 m63.3 m

Current Assets

355 m292.8 m273.5 m256.5 m

PP&E

28 m25.7 m25.9 m38.2 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Cash

174.7 m121.9 m115.6 m98.9 m85.2 m78 m73.8 m61.4 m55.3 m51.7 m50.3 m39.7 m

Accounts Receivable

63.9 m64.8 m60.1 m60 m64.5 m57.2 m56.1 m55 m54.6 m54.1 m53.2 m52.5 m

Current Assets

347.7 m317.9 m307.6 m290.9 m282.6 m279.4 m274.2 m260.6 m255.9 m251.1 m248 m239.5 m

PP&E

28.2 m27.9 m28.6 m27.7 m25 m25.5 m25 m29.3 m34.3 m37.2 m38.2 m36.7 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(22.9 m)(95.2 m)(40.4 m)(32.1 m)

Depreciation and Amortization

13.7 m16.1 m

Accounts Receivable

12 m(7.2 m)

Accounts Payable

(1.6 m)872 k
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(5.5 m)(18.7 m)(21.1 m)(41.8 m)(10.2 m)(13.4 m)(10.9 m)(9.1 m)(5.2 m)(9.3 m)(11.6 m)

Accounts Receivable

60.1 m60 m64.5 m57.2 m56.1 m55 m54.6 m54.1 m53.2 m

Accounts Payable

4.7 m2.8 m3.5 m1.2 m1.9 m2.7 m2.3 m1.6 m1.8 m
Y, 2017

Financial Leverage

2.6 x
Show all financial metrics

ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 65 in Q1, 2017. ServiceSource's Patent Applications was reported to be 17 in FY, 2015, which is a 70% increase from the previous period
FY, 2014FY, 2015FY, 2016Q1, 2017

Opportunity Under Management

$13.5 b$9.9 b$10.3 b

Enterprise Customers

103786665

Patent Applications

1017

Copyright Certificate

11
Show all operating metrics

ServiceSource Market Value History

ServiceSource Median Salaries

Source: 25 public H-1B filings from ServiceSource

ServiceSource's Web-traffic and Trends

ServiceSource Online and Social Media Presence

ServiceSource Company Life and Culture

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