ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

Type
Public
HQ
San Francisco, US
Founded
1999
Size (employees)
3,145 (est)
ServiceSource was founded in 1999 and is headquartered in San Francisco, US
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Key People/Management at ServiceSource

Christopher Carrington

Christopher Carrington

Chief Executive Officer
Robert Pinkerton

Robert Pinkerton

Chief Financial Officer
Brian Delaney

Brian Delaney

Chief Operating Officer
Ben Jennings

Ben Jennings

Chief Revenue Officer
Michael Poe

Michael Poe

SVP, Customer Success and Inside Sales, NALA
Mike Naughton

Mike Naughton

SVP, Customer Success and Inside Sales, EMEA
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ServiceSource Office Locations

ServiceSource has offices in Sofia, San Francisco, Manila, Sandyford and in 5 other locations
San Francisco, US (HQ)
760 Market Street
Sandyford, IE (HQ)
Atrium B Sandyford Industrial Estate Carmanhall Rd
Singapore, SG (HQ)
80 Pasir Panjang Road
Nashville, US
SunTrust Building 201 4th Ave N
San Francisco, US
760 4th St
Kuala Lumpur, MY
1 Mont' Kiara 1 Jalan Kiara
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ServiceSource Financials and Metrics

ServiceSource Financials

ServiceSource's revenue was reported to be $239.13 m in FY, 2017
USD

Revenue (FY, 2017)

239.1 m

Gross profit (FY, 2017)

75.4 m

Gross profit margin (FY, 2017), %

31.5%

Net income (FY, 2017)

(29.8 m)

EBIT (FY, 2017)

(23.7 m)

Market capitalization (18-Apr-2018)

352.6 m

Cash (31-Dec-2017)

51.4 m
ServiceSource's current market capitalization is $352.6 m.
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Revenue

272.2 m252.2 m252.9 m239.1 m

Revenue growth, %

0%(7%)0%

Cost of goods sold

194 m171.4 m165.1 m163.7 m

Gross profit

78.2 m80.8 m87.8 m75.4 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Revenue

66.2 m61.6 m59.4 m59.8 m62 m62.5 m56.7 m58.3 m58.1 m

Cost of goods sold

45.8 m42.7 m42.6 m41.4 m40.3 m40.8 m41.4 m39.5 m40.8 m

Gross profit

20.4 m18.9 m16.9 m18.3 m21.6 m21.7 m15.3 m18.7 m17.3 m

Gross profit Margin, %

31%31%28%31%35%35%27%32%30%
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Cash

90.4 m72.3 m47.7 m51.4 m

Accounts Receivable

70.2 m56.6 m63.3 m56.5 m

Prepaid Expenses

6.8 m8.2 m7.6 m

Current Assets

292.8 m273.5 m256.5 m251.2 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Cash

85.2 m78 m73.8 m61.4 m55.3 m51.7 m50.3 m39.7 m39.6 m

Accounts Receivable

64.5 m57.2 m56.1 m55 m54.6 m54.1 m53.2 m52.5 m53.1 m

Prepaid Expenses

6.6 m7.5 m7.1 m7.2 m7.2 m6.1 m5.8 m7.9 m7.3 m

Current Assets

282.6 m279.4 m274.2 m260.6 m255.9 m251.1 m248 m239.5 m240.2 m
Annual
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(95.2 m)(40.4 m)(32.1 m)(29.8 m)

Depreciation and Amortization

13.2 m13.7 m16.1 m22.6 m

Accounts Payable

(278 k)(1.6 m)872 k2.5 m

Cash From Operating Activities

(23.8 m)2.6 m4.5 m19.8 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(10.2 m)(23.6 m)(34.4 m)(9.1 m)(14.4 m)(23.6 m)(11.6 m)(24.7 m)(29.9 m)

Depreciation and Amortization

3.5 m6.8 m10.2 m3.7 m7.6 m11.6 m4.7 m10.8 m17.2 m

Accounts Payable

485 k(2.1 m)620 k1.7 m766 k407 k(104 k)(825 k)(813 k)

Cash From Operating Activities

(2.5 m)3.3 m357 k1.7 m8.3 m9.7 m7.4 m3 m6.5 m
USDY, 2017

Revenue/Employee

76 k

Financial Leverage

2.6 x
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ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 54 in FY, 2017.
FY, 2014FY, 2015FY, 2016Q1, 2017FY, 2017Feb, 2018

Enterprise Customers

103 78 66 65 54

Countries

150 170 170

Bookings

$8.40 b$9 b

Opportunity Under Management

$13.50 b$9.90 b$10.30 b$11 b
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ServiceSource Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
SSI Europe UK Limited
ServiceSource International Singapore Pte. Ltd.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Japan G.K.
ServiceSource International Philippines, Inc.
Scout Analytics January 22, 2014
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