OverviewSuggest Edit

ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

TypePublic
Founded1999
HQDenver, CO, US
Websiteservicesource.com
Employee Ratings3.5
Overall CultureD+

Latest Updates

Employees (est.) (Dec 2019)3,200(-18%)
Job Openings187
Revenue (FY, 2020)$194.6 M(-9%)
Share Price (Jul 2021)$1.5
Cybersecurity ratingBMore

Key People/Management at ServiceSource

Gary Moore

Gary Moore

Chairman and Chief Executive Officer
Debbie Dunnam

Debbie Dunnam

Chief Operating Officer
Chad Lyne

Chad Lyne

Chief Financial Officer
David Lopes

David Lopes

Senior Director, Employee Experience and Culture
Rich Walker

Rich Walker

Director
Mike Naughton

Mike Naughton

Executive Vice President, Global Client Delivery
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ServiceSource Office Locations

ServiceSource has offices in Denver, Nashville, San Francisco, Sofia and in 7 other locations
Denver, CO, US (HQ)
707 17th St #2400
Nashville, TN, US
SunTrust Building, 201 4th Ave N
San Francisco, CA, US
Providian Financial Building, 201 Mission St #1254, San Francisco
Sofia, BG
Capital Fort
Dublin, IE
The Chase, Carmanhall Rd, Sandyford Business Park
Naha, JP
3-chōme-25-1 Maejima
Show all (11)

ServiceSource Financials and Metrics

ServiceSource Revenue

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ServiceSource's revenue was reported to be $194.6 m in FY, 2020
USD

Revenue (FY, 2020)

194.6m

Gross profit (FY, 2020)

57.6m

Gross profit margin (FY, 2020), %

29.6%

Net income (FY, 2020)

(18.5m)

EBIT (FY, 2020)

(16.6m)

Market capitalization (22-Jul-2021)

143.1m

Closing stock price (22-Jul-2021)

1.5

Cash (31-Dec-2020)

34.0m

EV

160.9m
ServiceSource's current market capitalization is $143.1 m.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

252.9m239.1m238.3m216.1m194.6m

Revenue growth, %

(5%)0%(9%)

Cost of goods sold

165.1m163.7m164.7m153.2m137.0m

Gross profit

87.8m75.4m73.6m63.0m57.6m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

56.7m58.3m58.1m58.6m61.1m57.2m55.5m52.4m53.4m50.1m47.6m45.8m

Cost of goods sold

41.4m39.5m40.8m41.7m42.5m39.9m39.5m38.3m37.9m35.6m34.6m33.2m

Gross profit

15.3m18.7m17.3m16.9m18.6m17.2m16.0m14.0m15.5m14.6m13.0m12.6m

Gross profit Margin, %

27%32%30%29%31%30%29%27%29%29%27%27%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Cash

47.7m51.4m26.5m27.1m34.0m

Accounts Receivable

63.3m56.5m54.3m41.8m38.9m

Prepaid Expenses

7.6m6.1m5.7m7.3m9.3m

Current Assets

256.5m251.2m86.5m76.1m82.2m
Quarterly
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(32.1m)(29.8m)(24.9m)(18.7m)(18.5m)

Depreciation and Amortization

16.1m22.6m16.5m13.4m13.9m

Accounts Payable

872.0k2.5m(2.4m)2.4m(3.2m)

Cash From Operating Activities

4.5m19.8m3.7m12.4m401.0k
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

(11.6m)(24.7m)(29.9m)(11.7m)(20.5m)(27.2m)(5.7m)(11.8m)(16.2m)(5.9m)(11.3m)(16.9m)

Depreciation and Amortization

4.7m10.8m17.2m4.8m9.7m13.4m3.3m7.0m10.2m3.4m6.8m10.3m

Accounts Payable

(104.0k)(825.0k)(813.0k)(2.8m)(2.5m)(2.2m)(18.0k)(263.0k)(365.0k)(3.3m)(2.5m)(3.6m)

Cash From Operating Activities

7.4m3.0m6.5m599.0k2.4m5.3m2.1m6.7m7.2m(5.7m)(3.1m)2.9m
USDFY, 2016

Revenue/Employee

80.4k

Debt/Equity

1.1 x

Debt/Assets

0.4 x

Financial Leverage

2.4 x
Show all financial metrics

ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 57 in FY, 2018.
FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Enterprise Customers

10378665457

Engagements

191154143168156

Delivery Centers

9910

Opportunity Under Management

$13.5 b$9.9 b$10.3 b$11 b
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ServiceSource Acquisitions / Subsidiaries

Company NameDateDeal Size
Scout AnalyticsJanuary 22, 2014
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource International Japan G.K.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Philippines, Inc.
ServiceSource International Singapore Pte. Ltd.
SSI Europe UK Limited

ServiceSource Revenue Breakdown

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ServiceSource revenue breakdown by business segment: 99.0% from Selling Services and 1.0% from Other

ServiceSource revenue breakdown by geographic segment: 16.0% from Asia Pacific-Japan, 25.8% from Europe, Middle East and Africa and 58.1% from North America and Latin America

ServiceSource Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

ServiceSource Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

ServiceSource Online and Social Media Presence

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ServiceSource Company Culture

  • Overall Culture

    D+

    62/100

  • CEO Rating

    B

    70/100

  • Compensation

    C

    63/100

Learn more on Comparably

ServiceSource News and Updates

ServiceSource Announces Planned CFO Transition

He has been instrumental in fostering a world-class finance and accounting team and building a culture of financial discipline and accountability throughout the Company,” said Gary B. Moore , chairman and chief executive officer of ServiceSource.read more

ServiceSource to be Added to the Russell 3000 and Russell 2000 Indexes

DENVER --( )--Jun. 23, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it is set to join the broad-market Russell 3000 ® and Russell 2000 ® Indexes at the conclusion of the 2020 Russell indexes annual reconstitution, effective after the U.S.…

ServiceSource Signs New Client Agreement with Absolute

DENVER--( )--Feb. 3, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it has entered into an agreement with Absolute® (ABT.TO), the leader in endpoint resilience, to help accelerate its go-to-market strategy and renew its global customer rela…

Alcatel-Lucent Enterprise Extends Long-Standing Relationship with ServiceSource

ServiceSource Continues to Grow Recurring Revenue for Global Enterprise Networking and Communications Provider.read more

Lifshitz & Miller LLP Announces Investigation of Acadia Healthcare Company, Inc., Apogee Enterprises, Inc., Aspen Insurance Holdings Limited, CVS Health Corp., Intersections, Inc., Newfield Exploration Company, ServiceSource International, Inc., Walgreens Boots Alliance, Inc., and WildHorse Resource Development Corporation

NEW YORK, Nov. 27, 2018 /PRNewswire/ -- Apogee Enterprises, Inc. (APOG) Lifshitz & Miller announces investigation into possible securities laws violations in connection with the Company's CEO noting that Apogee was not prepared for the challenge of hiring qualified employees in a tight...

Scott+Scott Attorneys at Law LLP Announces Investigation into ServiceSource International, Inc. (SREV)

NEW YORK, Oct. 24, 2018 /PRNewswire/ -- Scott+Scott Attorneys at Law LLP ("Scott+Scott"), a national shareholder and consumer rights litigation firm, is investigating whether ServiceSource International, Inc. ("ServiceSource" or the "Company") (NASDAQ: SREV) or certain of its officers and ...
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ServiceSource Blogs

ServiceSource Reports Second Quarter 2021 Financial Results

Total Revenue of $46.3 million GAAP Net Loss of $5.1 million ; Non-GAAP Net Loss of $1.4 million   Adjusted EBITDA of negative $0.2 million DENVER --(BUSINESS WIRE)--Jul. 28, 2021-- ServiceSource (NASDAQ: SREV), the customer journey experience company, today announced financial results for the

6 Key Benefits of Outsourcing Customer Success

Customer Success is more than a buzzword – it’s a proactive strategy with many components that work together to create the optimal customer journey experience.... The post 6 Key Benefits of Outsourcing Customer Success appeared first on ServiceSource International, Inc.

7 Questions You Need to Ask Before Transitioning to a SaaS/XaaS Model

2020 was a tumultuous and spectacular year for many businesses. We saw three+ years of consumer behavior change happen... The post 7 Questions You Need to Ask Before Transitioning to a SaaS/XaaS Model appeared first on ServiceSource International, Inc.

ServiceSource to Hold Second Quarter 2021 Financial Results Call on July 28, 2021

ServiceSource to Hold Second Quarter 2021 Financial Results Call on July 28, 2021 Content Import Wed, 07/14/2021 - 16:06 ServiceSource to Hold Second Quarter 2021 Financial Results Call on July 28, 2021 Jul 14, 2021 This release is a backfill from a News Wire …

4 Big Tips to Managing a Successful Channel Incentives Program That Gets Results

Incentive programs make your offerings more appealing to your channel partners, leading to more sales and on-time renewals. Providing... The post 4 Big Tips to Managing a Successful Channel Incentives Program That Gets Results  appeared first on ServiceSource International, Inc.

6 Tips to Improve Sales Through the Channel

To say that 2020 was a year of disruption for the channel would be the understatement of the... The post 6 Tips to Improve Sales Through the Channel appeared first on ServiceSource International, Inc.
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ServiceSource Frequently Asked Questions

  • When was ServiceSource founded?

    ServiceSource was founded in 1999.

  • Who are ServiceSource key executives?

    ServiceSource's key executives are Gary Moore, Debbie Dunnam and Chad Lyne.

  • How many employees does ServiceSource have?

    ServiceSource has 3,200 employees.

  • What is ServiceSource revenue?

    Latest ServiceSource annual revenue is $194.6 m.

  • What is ServiceSource revenue per employee?

    Latest ServiceSource revenue per employee is $60.8 k.

  • Who are ServiceSource competitors?

    Competitors of ServiceSource include Zuora, Totango and Gainsight.

  • Where is ServiceSource headquarters?

    ServiceSource headquarters is located at 707 17th St #2400, Denver.

  • Where are ServiceSource offices?

    ServiceSource has offices in Denver, Nashville, San Francisco, Sofia and in 7 other locations.

  • How many offices does ServiceSource have?

    ServiceSource has 11 offices.