ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

Employee Rating

2.7More
TypePublic
HQSandyford, IE
Founded1999
Size (employees)3,269 (est)
Websiteservicesource.com
ServiceSource was founded in 1999 and is headquartered in Sandyford, IE
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Key People/Management at ServiceSource

Christopher Carrington

Christopher Carrington

CEO
Rich Walker

Rich Walker

CFO
Ben Jennings

Ben Jennings

Chief Revenue Officer
Denzil Samuels

Denzil Samuels

Chief Marketing & Growth Officer
Michael Poe

Michael Poe

President, Americas
Patricia Elias

Patricia Elias

Executive Vice President, General Counsel and Head of Global Hr
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ServiceSource Office Locations

ServiceSource has offices in Sandyford, Singapore, San Francisco, Nashville and in 5 other locations
Sandyford, IE (HQ)
Atrium B Sandyford Industrial Estate Carmanhall Rd
Singapore, SG (HQ)
80 Pasir Panjang Road
San Francisco, US (HQ)
760 Market Street
Kuala Lumpur, MY
1 Mont' Kiara 1 Jalan Kiara
Merseyside, GB
The Plaza 100 Old Hall St
Nashville, US
SunTrust Building 201 4th Ave N
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ServiceSource Financials and Metrics

ServiceSource Revenue

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ServiceSource's revenue was reported to be $239.13 m in FY, 2017 which is a 5.4% decrease from the previous period.
USD

Revenue (Q3, 2018)

57.2m

Gross profit (Q3, 2018)

17.2m

Gross profit margin (Q3, 2018), %

30.1%

Net income (Q3, 2018)

(6.6m)

EBIT (Q3, 2018)

(5.7m)

Market capitalization (14-Dec-2018)

97.4m

Closing stock price (14-Dec-2018)

1.1

Cash (30-Sep-2018)

63.5m
ServiceSource's current market capitalization is $97.4 m.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

272.5m272.2m252.2m252.9m239.1m

Revenue growth, %

0%(7%)0%(5%)

Cost of goods sold

162.4m194.0m171.4m165.1m163.7m

Gross profit

110.0m78.2m80.8m87.8m75.4m
Quarterly
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

170.1m90.4m72.3m47.7m51.4m

Accounts Receivable

73.1m70.2m56.6m63.3m56.5m

Prepaid Expenses

6.8m8.2m7.6m6.1m

Inventories

Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Cash

174.7m121.9m115.6m98.9m85.2m78.0m73.8m61.4m55.3m51.7m50.3m39.7m39.6m51.8m184.3m63.5m

Accounts Receivable

63.9m64.8m60.1m60.0m64.5m57.2m56.1m55.0m54.6m54.1m53.2m52.5m53.1m49.8m50.6m48.8m

Prepaid Expenses

6.6m7.5m7.1m7.2m7.2m6.1m5.8m7.9m7.3m7.6m

Current Assets

347.7m317.9m307.6m290.9m282.6m279.4m274.2m260.6m255.9m251.1m248.0m239.5m240.2m242.6m241.0m117.7m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(22.9m)(95.2m)(40.4m)(32.1m)(29.8m)

Depreciation and Amortization

11.7m13.2m13.7m16.1m22.6m

Inventories

Accounts Payable

521.0k(278.0k)(1.6m)872.0k2.5m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Net Income

(20.9m)(18.7m)(39.8m)(81.6m)(10.2m)(23.6m)(34.4m)(9.1m)(14.4m)(23.6m)(11.6m)(24.7m)(29.9m)(11.7m)(20.5m)(27.2m)

Depreciation and Amortization

9.0m3.0m6.3m9.7m3.5m6.8m10.2m3.7m7.6m11.6m4.7m10.8m17.2m4.8m9.7m13.4m

Accounts Payable

2.6m2.0m1.0m(831.0k)485.0k(2.1m)(620.0k)1.7m766.0k407.0k(104.0k)(825.0k)(813.0k)(2.8m)(2.5m)(2.2m)

Cash From Operating Activities

14.8m2.0m(92.0k)(16.2m)(2.5m)3.3m357.0k1.7m8.3m9.7m7.4m3.0m6.5m599.0k2.4m5.3m
USDY, 2018

Financial Leverage

1.7 x
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ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 54 in FY, 2017.
FY, 2014FY, 2015FY, 2016Q1, 2017FY, 2017Feb, 2018

Enterprise Customers

103 78 66 65 54

Countries

150 170 170

Bookings

$8.40 b$9 b

Opportunity Under Management

$13.50 b$9.90 b$10.30 b$11 b
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ServiceSource Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Scout AnalyticsJanuary 22, 2014
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource International Japan G.K.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Philippines, Inc.
ServiceSource International Singapore Pte. Ltd.
SSI Europe UK Limited

ServiceSource Revenue Breakdown

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ServiceSource revenue breakdown by business segment: 10.7% from Asia Pacific-Japan, 24.7% from Europe, Middle East and Africa and 64.6% from North America and Latin America

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ServiceSource Online and Social Media Presence

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ServiceSource News and Updates

Lifshitz & Miller LLP Announces Investigation of Acadia Healthcare Company, Inc., Apogee Enterprises, Inc., Aspen Insurance Holdings Limited, CVS Health Corp., Intersections, Inc., Newfield Exploration Company, ServiceSource International, Inc., Walgreens Boots Alliance, Inc., and WildHorse Resource Development Corporation

NEW YORK, Nov. 27, 2018 /PRNewswire/ -- Apogee Enterprises, Inc. (APOG) Lifshitz & Miller announces investigation into possible securities laws violations in connection with the Company's CEO noting that Apogee was not prepared for the challenge of hiring qualified employees in a tight...

Scott+Scott Attorneys at Law LLP Announces Investigation into ServiceSource International, Inc. (SREV)

NEW YORK, Oct. 24, 2018 /PRNewswire/ -- Scott+Scott Attorneys at Law LLP ("Scott+Scott"), a national shareholder and consumer rights litigation firm, is investigating whether ServiceSource International, Inc. ("ServiceSource" or the "Company") (NASDAQ: SREV) or certain of its officers and ...
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ServiceSource Blogs

Transforming The Way We Learn: Q&A With ServiceSource’s Tony Brucha

Continuous employee learning, training, and improvement. It’s a goal many businesses aspire to, but is typically much easier said than done. Corporate leadership many times doesn’t know where to begin […] The post Transforming The Way We Learn: Q&A With ServiceSource’s Tony Brucha appeared first…

Segmentation, Variable Compensation, The Channel, and Metrics. What Do They Mean for Your Customer Success Strategy?

ServiceSource recently held a webinar in conjunction with the Technology Services Industry Association entitled “The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation.” When it comes to customer success, many […] The post Segmentation, Variable Compensation, The Channel, and Metri…

Everything Has Changed

My time with Salesforce, GE Digital, and more recently, Hewlett Packard Enterprise over the last several years has given me unique insight into this “Digital Era” we face. Through those […] The post Everything Has Changed appeared first on ServiceSource.

Measure What Matters: What’s the Real Value of Your Customer Success Managers?

What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million dollars in revenue every year to hundreds of millions? Sure, your products […] The post Measure What Matters: What’s the Real Value of Your Customer Success Managers? appeare…

ServiceSource Company Life and Culture

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ServiceSource Frequently Asked Questions

  • When was ServiceSource founded?

    ServiceSource was founded in 1999.

  • Who are ServiceSource key executives?

    ServiceSource's key executives are Christopher Carrington, Rich Walker and Ben Jennings.

  • How many employees does ServiceSource have?

    ServiceSource has 3,269 employees.

  • What is ServiceSource revenue?

    Latest ServiceSource annual revenue is $239.1 m.

  • What is ServiceSource revenue per employee?

    Latest ServiceSource revenue per employee is $73.2 k.

  • Who are ServiceSource competitors?

    Competitors of ServiceSource include Gainsight, Totango and Zuora.

  • Where is ServiceSource headquarters?

    ServiceSource headquarters is located at Atrium B Sandyford Industrial Estate Carmanhall Rd, Sandyford.

  • Where are ServiceSource offices?

    ServiceSource has offices in Sandyford, Singapore, San Francisco, Nashville and in 5 other locations.

  • How many offices does ServiceSource have?

    ServiceSource has 10 offices.