ServiceSource

ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

Company Growth (employees)
Type
Public
HQ
San Francisco, US
Founded
1999
Size (employees)
3,145 (est)
ServiceSource was founded in 1999 and is headquartered in San Francisco, US

Key People/Management at ServiceSource

Christopher Carrington

Christopher Carrington

Chief Executive Officer
Robert Pinkerton

Robert Pinkerton

Chief Financial Officer
Brian Delaney

Brian Delaney

Chief Operating Officer
Ben Jennings

Ben Jennings

Chief Revenue Officer
Michael Poe

Michael Poe

SVP, Customer Success and Inside Sales, NALA
Mike Naughton

Mike Naughton

SVP, Customer Success and Inside Sales, EMEA
Shaun Han

Shaun Han

SVP, Customer Success and Inside Sales, APJ
Grant Clarke

Grant Clarke

SVP, Global Customer Success Solutions
Ricardo Craft

Ricardo Craft

SVP, Technology & Services
Mike Lemberg

Mike Lemberg

SVP of Finance
Tony Hughes

Tony Hughes

Chief Accounting Officer
Patricia Elias

Patricia Elias

SVP and General Counsel
Chad Lyne

Chad Lyne

SVP of Strategy and Corporate Development
Ryan Thomas

Ryan Thomas

SVP, Global Customer Success

ServiceSource Office Locations

ServiceSource has offices in San Francisco, Singapore, Sandyford, Merseyside and in 5 other locations
San Francisco, US (HQ)
760 Market Street
Singapore, SG (HQ)
80 Pasir Panjang Road
Nashville, US
SunTrust Building 201 4th Ave N
San Francisco, US
760 4th St
Kuala Lumpur, MY
1 Mont' Kiara 1 Jalan Kiara
Merseyside, GB
The Plaza 100 Old Hall St
Show all (10)

ServiceSource Financials and Metrics

ServiceSource Financials

ServiceSource's revenue was reported to be $252.9 m in FY, 2016
USD

Revenue (Q3, 2017)

58.1 m

Gross profit (Q3, 2017)

17.3 m

Gross profit margin (Q3, 2017), %

30%

Net income (Q3, 2017)

(5.2 m)

EBIT (Q3, 2017)

4.6 m

Market capitalization (16-Feb-2018)

330.3 m

Cash (30-Sep-2017)

39.6 m
ServiceSource's current market capitalization is $330.3 m.
USDFY, 2014FY, 2015FY, 2016

Revenue

272.2 m252.2 m252.9 m

Revenue growth, %

(0%)(7%)0%

Cost of goods sold

194 m171.4 m165.1 m

Gross profit

78.2 m80.8 m87.8 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Revenue

66.2 m61.6 m59.4 m59.8 m62 m62.5 m56.7 m58.3 m58.1 m

Cost of goods sold

45.8 m42.7 m42.6 m41.4 m40.3 m40.8 m41.4 m39.5 m40.8 m

Gross profit

20.4 m18.9 m16.9 m18.3 m21.6 m21.7 m15.3 m18.7 m17.3 m

Gross profit Margin, %

31%31%28%31%35%35%27%32%30%
USDFY, 2014FY, 2015FY, 2016

Cash

90.4 m72.3 m47.7 m

Accounts Receivable

70.2 m56.6 m63.3 m

Prepaid Expenses

6.8 m8.2 m7.6 m

Current Assets

292.8 m273.5 m256.5 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Cash

85.2 m78 m73.8 m61.4 m55.3 m51.7 m50.3 m39.7 m39.6 m

Accounts Receivable

64.5 m57.2 m56.1 m55 m54.6 m54.1 m53.2 m52.5 m53.1 m

Prepaid Expenses

6.6 m7.5 m7.1 m7.2 m7.2 m6.1 m5.8 m7.9 m7.3 m

Current Assets

282.6 m279.4 m274.2 m260.6 m255.9 m251.1 m248 m239.5 m240.2 m
USDFY, 2014FY, 2015FY, 2016

Net Income

(95.2 m)(40.4 m)(32.1 m)

Depreciation and Amortization

13.2 m13.7 m16.1 m

Accounts Receivable

3.7 m12 m(7.2 m)

Accounts Payable

(278 k)(1.6 m)872 k
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(10.2 m)(23.6 m)(34.4 m)(9.1 m)(14.4 m)(23.6 m)(11.6 m)(24.7 m)(29.9 m)

Depreciation and Amortization

3.5 m6.8 m10.2 m3.7 m7.6 m11.6 m4.7 m10.8 m17.2 m

Accounts Receivable

4.1 m11.8 m12.7 m2 m2.3 m2.8 m10.5 m12.2 m12.3 m

Accounts Payable

485 k(2.1 m)620 k1.7 m766 k407 k(104 k)(825 k)(813 k)
USDY, 2017

Revenue/Employee

18.5 k

Financial Leverage

2.6 x
Show all financial metrics

ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 65 in Q1, 2017. ServiceSource's Patent Applications was reported to be 17 in FY, 2015, which is a 70% increase from the previous period
FY, 2014FY, 2015FY, 2016Q1, 2017Feb, 2018

Enterprise Customers

103786665

Countries

150170170

Bookings

$8.4 b$9 b

Opportunity Under Management

$13.5 b$9.9 b$10.3 b
Show all operating metrics

ServiceSource Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
SSI Europe UK Limited
ServiceSource International Singapore Pte. Ltd.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Japan G.K.
ServiceSource International Philippines, Inc.
Scout AnalyticsJanuary 22, 2014

ServiceSource Market Value History

ServiceSource Revenue Breakdown

ServiceSource Median Salaries

Source: 25 public H-1B filings from ServiceSource

ServiceSource's Web-traffic and Trends

ServiceSource Online and Social Media Presence

ServiceSource Company Life and Culture

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