OverviewSuggest Edit

ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

TypePublic
Founded1999
HQDenver, CO, US
Websiteservicesource.com
Employee Ratings3.5
Overall CultureC-

Latest Updates

Employees (est.) (Dec 2019)3,200(-18%)
Job Openings158
Revenue (FY, 2020)$194.6 M(-9%)
Share Price (May 2022)$1.4
Cybersecurity ratingCMore
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Key People/Management at ServiceSource

Gary B. Moore

Gary B. Moore

Chairman and Chief Executive Officer
Chad Lyne

Chad Lyne

Chief Financial Officer
David Lopes

David Lopes

Senior Director, Employee Experience and Culture
Rich Walker

Rich Walker

Director
Mike Naughton

Mike Naughton

Executive Vice President, Global Client Delivery
James Boyce

James Boyce

SVP & Chief Information Officer
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ServiceSource Office Locations

ServiceSource has offices in Denver, Nashville, San Francisco, Sofia and in 7 other locations
Denver, CO, US (HQ)
707 17th St #2400
Nashville, TN, US
SunTrust Building, 201 4th Ave N
San Francisco, CA, US
Providian Financial Building, 201 Mission St #1254, San Francisco
Sofia, BG
Capital Fort
Dublin, IE
The Chase, Carmanhall Rd, Sandyford Business Park
Naha, JP
3-chōme-25-1 Maejima
Show all (11)

ServiceSource Financials and Metrics

ServiceSource Revenue

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ServiceSource's revenue was reported to be $194.6 m in FY, 2020
USD

Revenue (FY, 2020)

194.6m

Gross profit (FY, 2020)

57.6m

Gross profit margin (FY, 2020), %

29.6%

Net income (FY, 2020)

(18.5m)

EBIT (FY, 2020)

(16.6m)

Market capitalization (13-May-2022)

142.7m

Closing stock price (13-May-2022)

1.4

Cash (31-Dec-2020)

34.0m

EV

160.4m
ServiceSource's current market capitalization is $142.7 m.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

252.9m239.1m238.3m216.1m194.6m

Revenue growth, %

(5%)0%(9%)

Cost of goods sold

165.1m163.7m164.7m153.2m137.0m

Gross profit

87.8m75.4m73.6m63.0m57.6m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

56.7m58.3m58.1m58.6m61.1m57.2m55.5m52.4m53.4m50.1m47.6m45.8m

Cost of goods sold

41.4m39.5m40.8m41.7m42.5m39.9m39.5m38.3m37.9m35.6m34.6m33.2m

Gross profit

15.3m18.7m17.3m16.9m18.6m17.2m16.0m14.0m15.5m14.6m13.0m12.6m

Gross profit Margin, %

27%32%30%29%31%30%29%27%29%29%27%27%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Cash

47.7m51.4m26.5m27.1m34.0m

Accounts Receivable

63.3m56.5m54.3m41.8m38.9m

Prepaid Expenses

7.6m6.1m5.7m7.3m9.3m

Current Assets

256.5m251.2m86.5m76.1m82.2m
Quarterly
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(32.1m)(29.8m)(24.9m)(18.7m)(18.5m)

Depreciation and Amortization

16.1m22.6m16.5m13.4m13.9m

Accounts Payable

872.0k2.5m(2.4m)2.4m(3.2m)

Cash From Operating Activities

4.5m19.8m3.7m12.4m401.0k
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

(11.6m)(24.7m)(29.9m)(11.7m)(20.5m)(27.2m)(5.7m)(11.8m)(16.2m)(5.9m)(11.3m)(16.9m)

Depreciation and Amortization

4.7m10.8m17.2m4.8m9.7m13.4m3.3m7.0m10.2m3.4m6.8m10.3m

Accounts Payable

(104.0k)(825.0k)(813.0k)(2.8m)(2.5m)(2.2m)(18.0k)(263.0k)(365.0k)(3.3m)(2.5m)(3.6m)

Cash From Operating Activities

7.4m3.0m6.5m599.0k2.4m5.3m2.1m6.7m7.2m(5.7m)(3.1m)2.9m
USDFY, 2016

Revenue/Employee

80.4k

Debt/Equity

1.1 x

Debt/Assets

0.4 x

Financial Leverage

2.4 x
Show all financial metrics

ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 57 in FY, 2018.
FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Enterprise Customers

10378665457

Engagements

191154143168156

Delivery Centers

9910

Opportunity Under Management

$13.5 b$9.9 b$10.3 b$11 b
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ServiceSource Acquisitions / Subsidiaries

Company NameDateDeal Size
Scout AnalyticsJanuary 22, 2014
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource International Japan G.K.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Philippines, Inc.
ServiceSource International Singapore Pte. Ltd.
SSI Europe UK Limited

ServiceSource Revenue Breakdown

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ServiceSource revenue breakdown by business segment: 99.0% from Selling Services and 1.0% from Other

ServiceSource revenue breakdown by geographic segment: 58.1% from North America and Latin America, 16.0% from Asia Pacific-Japan and 25.8% from Europe, Middle East and Africa

ServiceSource Cybersecurity Score

Cybersecurity ratingPremium dataset

C

74/100

SecurityScorecard logo

ServiceSource Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

ServiceSource Online and Social Media Presence

Embed Graph

ServiceSource Company Culture

  • Overall Culture

    C-

    63/100

  • CEO Rating

    B

    72/100

  • Compensation

    D+

    58/100

Learn more on Comparably

ServiceSource News and Updates

SERVICESOURCE INVESTOR ALERT BY THE FORMER ATTORNEY GENERAL OF LOUISIANA: Kahn Swick & Foti, LLC Investigates Adequacy of Price and Process in Proposed Sale of ServiceSource International, Inc. - SREV

NEW ORLEANS, May 10, 2022 /PRNewswire/ -- Former Attorney General of Louisiana Charles C. Foti, Jr., Esq. and the law firm of Kahn Swick & Foti, LLC ("KSF") are investigating the proposed sale of ServiceSource International, Inc. (NasdaqGS: SREV) to Concentrix Corporation (NasdaqGS: CNXC)....

Shareholder Alert - The M&A Class Action Firm Announces an Investigation of ServiceSource International, Inc. - SREV

NEW YORK, May 9, 2022 /PRNewswire/ -- Juan Monteverde, founder and managing partner of the class action firm Monteverde & Associates PC (the "M&A Class Action Firm"), a national securities firm rated Top 50 in the 2018-2021 ISS Securities Class Action Services Report and headquartered at...

ServiceSource Announces Planned CFO Transition

He has been instrumental in fostering a world-class finance and accounting team and building a culture of financial discipline and accountability throughout the Company,” said Gary B. Moore , chairman and chief executive officer of ServiceSource.read more

ServiceSource to be Added to the Russell 3000 and Russell 2000 Indexes

DENVER --( )--Jun. 23, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it is set to join the broad-market Russell 3000 ® and Russell 2000 ® Indexes at the conclusion of the 2020 Russell indexes annual reconstitution, effective after the U.S.…

ServiceSource Signs New Client Agreement with Absolute

DENVER--( )--Feb. 3, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it has entered into an agreement with Absolute® (ABT.TO), the leader in endpoint resilience, to help accelerate its go-to-market strategy and renew its global customer rela…

Alcatel-Lucent Enterprise Extends Long-Standing Relationship with ServiceSource

ServiceSource Continues to Grow Recurring Revenue for Global Enterprise Networking and Communications Provider.read more
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ServiceSource Blogs

ServiceSource Reports First Quarter 2022 Financial Results

ServiceSource Reports First Quarter 2022 Financial Results Content Import Tue, 05/10/2022 - 09:05 ServiceSource Reports First Quarter 2022 Financial Results May 10, 2022 Earnings Revenue of $48.9 million, up 8.6% year-over-year GAAP Net Loss of $…

5 Best Practices to Migrate On-Prem Customer to SaaS

By: John Ragsdale  John Ragsdale is the distinguished Vice President of technology research for the Technology Services &... The post 5 Best Practices to Migrate On-Prem Customer to SaaS appeared first on ServiceSource International, Inc.

ServiceSource to Hold First Quarter 2022 Financial Results Call on May 10, 2022

ServiceSource to Hold First Quarter 2022 Financial Results Call on May 10, 2022 Content Import Tue, 04/26/2022 - 18:30 ServiceSource to Hold First Quarter 2022 Financial Results Call on May 10, 2022 Apr 26, 2022 General DENVER--(BUSINESS WIRE)--…

How to Trigger Customer Success Transformation

By: Ed Powers In response to increasing customer demand for greater flexibility and lower costs, many large, global... The post How to Trigger Customer Success Transformation appeared first on ServiceSource International, Inc.

What Is a Partner Specialist and How Can It Help You?

In the last couple of years, technology and IT sales channels have changed significantly, and vendors have become... The post What Is a Partner Specialist and How Can It Help You? appeared first on ServiceSource International, Inc.

6 Tips on How to Grow Sales During the Great Resignation

Over the last several months, more Americans have quit their jobs than at any other time in history.... The post 6 Tips on How to Grow Sales During the Great Resignation appeared first on ServiceSource International, Inc.
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ServiceSource Frequently Asked Questions

  • When was ServiceSource founded?

    ServiceSource was founded in 1999.

  • Who are ServiceSource key executives?

    ServiceSource's key executives are Gary B. Moore, Chad Lyne and David Lopes.

  • How many employees does ServiceSource have?

    ServiceSource has 3,200 employees.

  • What is ServiceSource revenue?

    Latest ServiceSource annual revenue is $194.6 m.

  • What is ServiceSource revenue per employee?

    Latest ServiceSource revenue per employee is $60.8 k.

  • Who are ServiceSource competitors?

    Competitors of ServiceSource include Zuora, Totango and Gainsight.

  • Where is ServiceSource headquarters?

    ServiceSource headquarters is located at 707 17th St #2400, Denver.

  • Where are ServiceSource offices?

    ServiceSource has offices in Denver, Nashville, San Francisco, Sofia and in 7 other locations.

  • How many offices does ServiceSource have?

    ServiceSource has 11 offices.