OverviewSuggest Edit

ServiceSource offers cloud-based apps that facilitate management and optimization of the service contract renewals process. By leveraging big data to give companies a complete view of their customers, The Company’s cloud application Renew OnDemand and managed services offerings drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource provides end-to-end management and optimization of the recurring revenue process, including data management, quoting, selling, and business intelligence.

TypePublic
Founded1999
HQDenver, US
Websiteservicesource.com
Employee Ratings3.1

Latest Updates

Employees (est.) (Dec 2019)3,200(-18%)
Job Openings76
Revenue (FY, 2019)$216.1 M(-9%)
Share Price (Oct 2020)$1.4
Cybersecurity ratingBMore

Key People/Management at ServiceSource

Rich Walker

Rich Walker

Chief Financial Officer
Denzil Samuels

Denzil Samuels

Chief Marketing & Growth Officer
Patricia Elias

Patricia Elias

Chief Legal and People Officer
Chad Lyne

Chad Lyne

Executive VP, Strategy and Corporate Development
James Boyce

James Boyce

SVP & Chief Information Officer
Breanna Kuhl

Breanna Kuhl

Svp, Strategic Alliances
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ServiceSource Office Locations

ServiceSource has offices in Denver, Nashville, San Francisco, Sofia and in 7 other locations
Denver, US (HQ)
707 17th St #2400
Nashville, US
SunTrust Building, 201 4th Ave N
San Francisco, US
Providian Financial Building, 201 Mission St #1254, San Francisco
Sofia, BG
Capital Fort
Dublin, IE
The Chase, Carmanhall Rd, Sandyford Business Park
Naha, JP
3-chōme-25-1 Maejima
Show all (11)

ServiceSource Financials and Metrics

ServiceSource Revenue

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ServiceSource's revenue was reported to be $216.14 m in FY, 2019 which is a 9.3% decrease from the previous period.
USD

Revenue (Q2, 2020)

47.6m

Gross profit (Q2, 2020)

13.0m

Gross profit margin (Q2, 2020), %

27.3%

Net income (Q2, 2020)

(5.4m)

EBIT (Q2, 2020)

(5.5m)

Market capitalization (14-Oct-2020)

134.8m

Closing stock price (14-Oct-2020)

1.4

Cash (30-Jun-2020)

40.9m

EV

153.0m
ServiceSource's current market capitalization is $134.8 m.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Revenue

252.9m239.1m238.3m216.1m

Revenue growth, %

(5%)0%(9%)

Cost of goods sold

165.1m163.7m164.7m153.2m

Gross profit

87.8m75.4m73.6m63.0m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020

Revenue

56.7m58.3m58.1m58.6m61.1m57.2m55.5m52.4m53.4m50.1m47.6m

Cost of goods sold

41.4m39.5m40.8m41.7m42.5m39.9m39.5m38.3m37.9m35.6m34.6m

Gross profit

15.3m18.7m17.3m16.9m18.6m17.2m16.0m14.0m15.5m14.6m13.0m

Gross profit Margin, %

27%32%30%29%31%30%29%27%29%29%27%
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Cash

47.7m51.4m26.5m27.1m

Accounts Receivable

63.3m56.5m54.3m41.8m

Prepaid Expenses

7.6m6.1m5.7m7.3m

Current Assets

256.5m251.2m86.5m76.1m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020

Cash

50.3m39.7m39.6m51.8m184.3m63.5m24.8m25.7m23.1m47.2m40.9m

Accounts Receivable

53.2m52.5m53.1m49.8m50.6m48.8m50.9m42.9m43.8m43.4m40.0m

Prepaid Expenses

5.8m7.9m7.3m7.6m6.1m5.4m7.1m6.7m5.2m5.9m6.0m

Current Assets

248.0m239.5m240.2m242.6m241.0m117.7m82.8m75.3m72.2m96.5m86.9m
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(32.1m)(29.8m)(24.9m)(18.7m)

Depreciation and Amortization

16.1m22.6m16.5m13.4m

Accounts Payable

872.0k2.5m(2.4m)2.4m

Cash From Operating Activities

4.5m19.8m3.7m12.4m
Quarterly
USDQ1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020

Net Income

(11.6m)(24.7m)(29.9m)(11.7m)(20.5m)(27.2m)(5.7m)(11.8m)(16.2m)(5.9m)(11.3m)

Depreciation and Amortization

4.7m10.8m17.2m4.8m9.7m13.4m3.3m7.0m10.2m3.4m6.8m

Accounts Payable

(104.0k)(825.0k)(813.0k)(2.8m)(2.5m)(2.2m)(18.0k)(263.0k)(365.0k)(3.3m)(2.5m)

Cash From Operating Activities

7.4m3.0m6.5m599.0k2.4m5.3m2.1m6.7m7.2m(5.7m)(3.1m)
USDFY, 2016

Revenue/Employee

80.4k

Debt/Equity

1.1 x

Debt/Assets

0.4 x

Financial Leverage

2.4 x
Show all financial metrics

ServiceSource Operating Metrics

ServiceSource's Enterprise Customers was reported to be 57 in FY, 2018.
FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Enterprise Customers

103 78 66 54 57

Engagements

191 154 143 168 156

Delivery Centers

9 9 10

Opportunity Under Management

$13.50 b$9.90 b$10.30 b$11 b
Show all operating metrics

ServiceSource Acquisitions / Subsidiaries

Company NameDateDeal Size
Scout AnalyticsJanuary 22, 2014
ServiceSource Delaware, Inc.
ServiceSource Europe, Ltd.
ServiceSource International Bulgaria EOOD
ServiceSource International, Inc.
ServiceSource International Japan G.K.
ServiceSource International Malaysia SDN. BHD.
ServiceSource International Philippines, Inc.
ServiceSource International Singapore Pte. Ltd.
SSI Europe UK Limited

ServiceSource Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

SecurityScorecard logo

ServiceSource Revenue Breakdown

Embed Graph

ServiceSource revenue breakdown by business segment: 99.0% from Selling Services and 1.0% from Other

ServiceSource revenue breakdown by geographic segment: 16.0% from Asia Pacific-Japan, 25.8% from Europe, Middle East and Africa and 58.1% from North America and Latin America

ServiceSource Online and Social Media Presence

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ServiceSource News and Updates

ServiceSource to be Added to the Russell 3000 and Russell 2000 Indexes

DENVER --( )--Jun. 23, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it is set to join the broad-market Russell 3000 ® and Russell 2000 ® Indexes at the conclusion of the 2020 Russell indexes annual reconstitution, effective after the U.S.…

ServiceSource Signs New Client Agreement with Absolute

DENVER--( )--Feb. 3, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it has entered into an agreement with Absolute® (ABT.TO), the leader in endpoint resilience, to help accelerate its go-to-market strategy and renew its global customer rela…

Alcatel-Lucent Enterprise Extends Long-Standing Relationship with ServiceSource

ServiceSource Continues to Grow Recurring Revenue for Global Enterprise Networking and Communications Provider.read more

Lifshitz & Miller LLP Announces Investigation of Acadia Healthcare Company, Inc., Apogee Enterprises, Inc., Aspen Insurance Holdings Limited, CVS Health Corp., Intersections, Inc., Newfield Exploration Company, ServiceSource International, Inc., Walgreens Boots Alliance, Inc., and WildHorse Resource Development Corporation

NEW YORK, Nov. 27, 2018 /PRNewswire/ -- Apogee Enterprises, Inc. (APOG) Lifshitz & Miller announces investigation into possible securities laws violations in connection with the Company's CEO noting that Apogee was not prepared for the challenge of hiring qualified employees in a tight...

Scott+Scott Attorneys at Law LLP Announces Investigation into ServiceSource International, Inc. (SREV)

NEW YORK, Oct. 24, 2018 /PRNewswire/ -- Scott+Scott Attorneys at Law LLP ("Scott+Scott"), a national shareholder and consumer rights litigation firm, is investigating whether ServiceSource International, Inc. ("ServiceSource" or the "Company") (NASDAQ: SREV) or certain of its officers and ...

ServiceSource Blogs

Cheatsheet for an Optimized Salesforce Org

Based on the five pillars of Salesforce Org Health Management, here’s a condensed checklist of to-do’s that will help you operate your Salesforce org at optimal speed. The post Cheatsheet for an Optimized Salesforce Org appeared first on ServiceSource.

Checklist for an Optimized Salesforce Org

Based on the five pillars of Salesforce Org Health Management, here’s a condensed checklist of to-do’s that will help you operate your Salesforce org at optimal speed. The post Checklist for an Optimized Salesforce Org appeared first on ServiceSource.

Complete Salesforce Org Health Cheatsheet

Based on the five pillars of Salesforce Org Health Management, here’s a condensed checklist of to-do’s that will help you operate your Salesforce org at optimal speed. The post Complete Salesforce Org Health Cheatsheet appeared first on ServiceSource.

Inside Sales: A Look at Four Generations

Let’s take a look at the similarities and differences making up the modern workforce and how this information will influence your workplace culture, operations, and customer relationships. The post Inside Sales: A Look at Four Generations appeared first on ServiceSource.

CEO Perspective: Growing the Next Generation of Leaders

As Millennials step into positions of leadership and Generation Z begin to make their mark in earnest, many business leaders see the potential of these generations to define a new type of workplace. The post CEO Perspective: Growing the Next Generation of Leaders appeared first on ServiceSource.

Customers Evolve. Customer Insights Evolve with Them

Customer insights need to evolve to enable businesses to retain customers. The right combination of experience, knowledge, and expertise to weave all the data points is crucial to understand where customers stand in the sales funnel. The post Customers Evolve. Customer Insights Evolve with Them appe…
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ServiceSource Frequently Asked Questions

  • When was ServiceSource founded?

    ServiceSource was founded in 1999.

  • Who are ServiceSource key executives?

    ServiceSource's key executives are Rich Walker, Denzil Samuels and Patricia Elias.

  • How many employees does ServiceSource have?

    ServiceSource has 3,200 employees.

  • What is ServiceSource revenue?

    Latest ServiceSource annual revenue is $216.1 m.

  • What is ServiceSource revenue per employee?

    Latest ServiceSource revenue per employee is $67.5 k.

  • Who are ServiceSource competitors?

    Competitors of ServiceSource include Zuora, Totango and Gainsight.

  • Where is ServiceSource headquarters?

    ServiceSource headquarters is located at 707 17th St #2400, Denver.

  • Where are ServiceSource offices?

    ServiceSource has offices in Denver, Nashville, San Francisco, Sofia and in 7 other locations.

  • How many offices does ServiceSource have?

    ServiceSource has 11 offices.