Freshdesk is a customer support software developed by Freshworks. It focuses on cross-functional team collaboration and its omnichannel engine streamlines customer conversations across multiple channels, including email, phone, chat, and social media.
TypeSubsidiary
Parent CompanyFreshworks
HQSan Bruno, CA, US
Founded2010
Websitefreshdesk.com
Cybersecurity ratingBMore
Freshdesk was founded in 2010 and is headquartered in San Bruno, CA, US
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Key People/Management at Freshdesk

Girish Mathrubootham

Girish Mathrubootham

Founder and CEO
Shan Krishnasamy

Shan Krishnasamy

Founder and CTO
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Freshdesk Office Locations

Freshdesk has an office in San Bruno
San Bruno, CA, US (HQ)
1250 Bayhill Dr #315
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Freshdesk Financials and Metrics

Summary Metrics

Founding Date

2010
Freshdesk is a subsidiary of Freshworks

Freshdesk Operating Metrics

Y, 2013Y, 2014Y, 2015

Customers

10 k30 k50 k

Freshdesk Cybersecurity Score

Cybersecurity ratingPremium dataset

B

81/100

SecurityScorecard logo

Freshdesk Online and Social Media Presence

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Freshdesk News and Updates

AVOXI Integrates ZenDesk, HubSpot, FreshDesk and ServiceNow Into Its Cloud Communications Platform

AVOXI expands integrations with essential CRM technologies to increase contact center efficiency and improve customer satisfaction.

PubHub Releases New Freshdesk Integration

Helpdesk Extension Boosts Efficiency for Growing Companies and Struggling Support Agents CLINTON TOWNSHIP, Mich., Nov. 18, 2020 /PRNewswire/ -- Tweddle Group today announced a new integration between its knowledge base product PubHub and the popular customer support software Freshdesk....

Problem Tracking Software 2020 Global Market Key Players – Zendesk, Freshdesk, Samanage, Freshservice - Analysis and Forecast to 2026

Wiseguyreports.Com Publish New Market Research Report On-“Covid-19 Impact on Problem Tracking Software Market 2020 Global Analysis, Size, Share, Trends, Opportunities and Growth, Forecast 2026” Posted via Industry Today. Follow us on Twitter @IndustryToday

Trouble Tracking Software Market is set for a Potential Growth Worldwide Excellent Technology Trends with Business Analysis - Zendesk, Zoho, Freshdesk, Desk.com, TeamSupport, Rollbar, Issuetrak, Woodpecker Issue Tracker

“A Trouble Tracking Software is a computer software package that manages and maintains lists of issues. Trouble Tracking Software are generally used in collaborative settings—especially in large or distributed collaborations—but can also be employed by individuals as part of a time management or per…

Live Chat Software Market SWOT Analysis and Outlook to 2025 - LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom

Research N Reports market research analysts predict the global live chat software market to grow steadily during the forecast period and post a CAGR of almost +7% by 2025. Posted via Industry Today. Follow us on Twitter @IndustryToday

Kerala startup ecosystem seeing reverse migration of entrepreneurs

Kerala startups attracted $60-70 million investment last year, according to Kerala Startup Mission

Freshdesk Blogs

How To Use B2B CRM To Improve B2B Relationships

According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on customer retention. However, research has also found that just one bad customer experience can lead to customers leaving your services for a competitor. It’s no secret that customer acquisition comes at a co…

Top 11 Help Desk Best Practices

A help desk software is designed to streamline customer conversations from across channels into one view, keep track of service requests, and resolve customer issues efficiently. Hence, it’s important for you to choose the right help desk software and implement the best practices to make the most of…

How to Identify and Address The 5 Most Common Customer Problems

One of the main roles of a customer support team is to identify customer needs and find solutions to customer problems. Dissatisfied customers will bring their issues to your attention by sharing negative feedback via social media, chat, email, while other unhappy customers won’t even report their i…

4 Examples Of Good Customer Service In Schools And What You Can Learn From Each One Of Them

Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-commerce store. When mentioned in relation to schools, it’s often overlooked. However, good customer service in schools can help build stronger ties with existing students and parents, as well as earn…

5 Tips for Writing Perfect Tech Support Emails

There’s honestly nothing more alarming and boring than an automated email from a business. When you read the robotic text, that disappointment is heart-wrenching. Your customers should never feel that way about you.  ‘What’s the big deal with technical support emails?’ you might ask. Aren’t they sim…

Digital Transformation & Customer Experience: What’s the Connection?

The ways in which most businesses now operate and interact with customers is drastically different from what they were a few years ago. For example, customers can research their options, learn about other brands, and make purchases all from the comfort of their own homes.  And though this has meant …
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Freshdesk Frequently Asked Questions

  • When was Freshdesk founded?

    Freshdesk was founded in 2010.

  • Who are Freshdesk key executives?

    Freshdesk's key executives are Girish Mathrubootham and Shan Krishnasamy.

  • How many employees does Freshdesk have?

    Freshdesk has 3,537 employees.

  • Who are Freshdesk competitors?

    Competitors of Freshdesk include Chattigo, Moveworks and Helpshift.

  • Where is Freshdesk headquarters?

    Freshdesk headquarters is located at 1250 Bayhill Dr #315, San Bruno.

  • Where are Freshdesk offices?

    Freshdesk has an office in San Bruno.

  • How many offices does Freshdesk have?

    Freshdesk has 1 office.