Freshdesk is a customer support software developed by Freshworks. It focuses on cross-functional team collaboration and its omnichannel engine streamlines customer conversations across multiple channels, including email, phone, chat, and social media.

TypeSubsidiary
Parent CompanyFreshworks
HQSan Bruno, CA, US
Founded2010
Websitefreshdesk.com
Cybersecurity ratingDMore
Freshdesk was founded in 2010 and is headquartered in San Bruno, CA, US

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Key People/Management at Freshdesk

Girish Mathrubootham

Girish Mathrubootham

Founder & CEO
Shan Krishnasamy

Shan Krishnasamy

Founder & CTO
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Freshdesk Office Locations

Freshdesk has an office in San Bruno
San Bruno, CA, US (HQ)
1250 Bayhill Dr #315
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Freshdesk Financials and Metrics

Summary Metrics

Founding Date

2010
Freshdesk is a subsidiary of Freshworks

Freshdesk Operating Metrics

Y, 2013Y, 2014Y, 2015

Customers

10 k30 k50 k
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Freshdesk Cybersecurity Score

Cybersecurity ratingPremium dataset

D

66/100

SecurityScorecard logo

Freshdesk Online and Social Media Presence

Embed Graph

Freshdesk News and Updates

AVOXI Integrates ZenDesk, HubSpot, FreshDesk and ServiceNow Into Its Cloud Communications Platform

AVOXI expands integrations with essential CRM technologies to increase contact center efficiency and improve customer satisfaction.

PubHub Releases New Freshdesk Integration

Helpdesk Extension Boosts Efficiency for Growing Companies and Struggling Support Agents CLINTON TOWNSHIP, Mich., Nov. 18, 2020 /PRNewswire/ -- Tweddle Group today announced a new integration between its knowledge base product PubHub and the popular customer support software Freshdesk....

Problem Tracking Software 2020 Global Market Key Players – Zendesk, Freshdesk, Samanage, Freshservice - Analysis and Forecast to 2026

Wiseguyreports.Com Publish New Market Research Report On-“Covid-19 Impact on Problem Tracking Software Market 2020 Global Analysis, Size, Share, Trends, Opportunities and Growth, Forecast 2026” Posted via Industry Today. Follow us on Twitter @IndustryToday

Trouble Tracking Software Market is set for a Potential Growth Worldwide Excellent Technology Trends with Business Analysis - Zendesk, Zoho, Freshdesk, Desk.com, TeamSupport, Rollbar, Issuetrak, Woodpecker Issue Tracker

“A Trouble Tracking Software is a computer software package that manages and maintains lists of issues. Trouble Tracking Software are generally used in collaborative settings—especially in large or distributed collaborations—but can also be employed by individuals as part of a time management or per…

Live Chat Software Market SWOT Analysis and Outlook to 2025 - LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom

Research N Reports market research analysts predict the global live chat software market to grow steadily during the forecast period and post a CAGR of almost +7% by 2025. Posted via Industry Today. Follow us on Twitter @IndustryToday

Kerala startup ecosystem seeing reverse migration of entrepreneurs

Kerala startups attracted $60-70 million investment last year, according to Kerala Startup Mission

Freshdesk Blogs

Why relationship marketing is vital to customer retention

Whether your team is running inbound customer services or outbound, relationship marketing will make sure customers feel valued—not just sold to. The post Why relationship marketing is vital to customer retention appeared first on Thoughts on Refreshing Business Software.

What Is A Community Forum And How Can It Help Your Business?

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very likely that you’ve interacted with an online community forum.  Community forums allow people to connect and discuss shared interests. Especially now, where many people’s days are spent online, community foru…

How to avoid performance drop in ML-based production systems

In the first of a series on the ML operations needed to maintain performance levels in a productionised ML-based system, we discuss the possible reasons for performance drops in a live system, and solutions to overcome them systemically. The post How to avoid performance drop in ML-based production …

My experience of designing for Alert Management

Designing an integrated alert management solution needs time, research, good design sense—and so much more. Find out how we approached our design journey for Freshservice's Alert Management software, and identified critical alerts before it could impact customers and their businesses. The post My ex…

7 Best practices for great customer service amid a pandemic

The pandemic has put pressure on customer service, both in terms of how we provide it and in the sheer volume of inquiries. How do we adapt to these increased, and sometimes specific, needs? The post 7 Best practices for great customer service amid a pandemic appeared first on Thoughts on Refreshing…

What Is Customer Perception And How Can Brands Track It

Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have to work hard to attain and retain customers, for which keeping an eye on customer perception matters throughout the…
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Freshdesk Frequently Asked Questions

  • When was Freshdesk founded?

    Freshdesk was founded in 2010.

  • Who are Freshdesk key executives?

    Freshdesk's key executives are Girish Mathrubootham and Shan Krishnasamy.

  • How many employees does Freshdesk have?

    Freshdesk has 3,537 employees.

  • Who are Freshdesk competitors?

    Competitors of Freshdesk include Moveworks, Helpshift and Intercom.

  • Where is Freshdesk headquarters?

    Freshdesk headquarters is located at 1250 Bayhill Dr #315, San Bruno.

  • Where are Freshdesk offices?

    Freshdesk has an office in San Bruno.

  • How many offices does Freshdesk have?

    Freshdesk has 1 office.