Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps. Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums, and social media channels.

TypeSubsidiary
Parent CompanyFreshworks
HQSan Bruno, US
Founded2010
Websitefreshdesk.com
Cybersecurity ratingCMore
Freshdesk was founded in 2010 and is headquartered in San Bruno, US

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Key People/Management at Freshdesk

Girish Mathrubootham

Girish Mathrubootham

Founder & CEO
Shan Krishnasamy

Shan Krishnasamy

Founder & CTO
Francesco Rovetta

Francesco Rovetta

VP Alliances & Distribution
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Freshdesk Office Locations

Freshdesk has offices in San Bruno, Macquarie Park, Berlin, Chennai and in 1 other location
San Bruno, US (HQ)
1250 Bayhill Dr #315
Macquarie Park, AU
Suite G1, Building A 64 Talavera Rd
Berlin, DE
86 Alte Jakobstraße
Chennai, IN
SP Infocity, Block B, 40 MGR Road
London, GB
54 Fenchurch Street
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Freshdesk Financials and Metrics

Summary Metrics

Founding Date

2010
Freshdesk is a subsidiary of Freshworks

Freshdesk Operating Metrics

Y, 2013Y, 2014Y, 2015

Customers

10 k30 k50 k
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Freshdesk Cybersecurity Score

Cybersecurity ratingPremium dataset

C

77/100

SecurityScorecard logo

Freshdesk Online and Social Media Presence

Embed Graph

Freshdesk News and Updates

Problem Tracking Software 2020 Global Market Key Players – Zendesk, Freshdesk, Samanage, Freshservice - Analysis and Forecast to 2026

Wiseguyreports.Com Publish New Market Research Report On-“Covid-19 Impact on Problem Tracking Software Market 2020 Global Analysis, Size, Share, Trends, Opportunities and Growth, Forecast 2026” Posted via Industry Today. Follow us on Twitter @IndustryToday

Trouble Tracking Software Market is set for a Potential Growth Worldwide Excellent Technology Trends with Business Analysis - Zendesk, Zoho, Freshdesk, Desk.com, TeamSupport, Rollbar, Issuetrak, Woodpecker Issue Tracker

“A Trouble Tracking Software is a computer software package that manages and maintains lists of issues. Trouble Tracking Software are generally used in collaborative settings—especially in large or distributed collaborations—but can also be employed by individuals as part of a time management or per…

Live Chat Software Market SWOT Analysis and Outlook to 2025 - LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom

Research N Reports market research analysts predict the global live chat software market to grow steadily during the forecast period and post a CAGR of almost +7% by 2025. Posted via Industry Today. Follow us on Twitter @IndustryToday

Kerala startup ecosystem seeing reverse migration of entrepreneurs

Kerala startups attracted $60-70 million investment last year, according to Kerala Startup Mission

Freshdesk Blogs

We move. Do you?

I remember a conversation with Arun Mani, who painted a vision of remote work for the future of Freshworks a year ago. At the time, I assumed that the realization of such ideas would take at least three years. Like many other companies, none of us didn’t even begin to suspect that this apparent utop…

Rethinking Council Customer Service

Local authorities are redefining customer services from being ‘service-led’ to being ‘customer-led’, recognising that increased efficiency lies in designing around customer needs and preferences, not in automating and re-engineering existing processes for the service provider. The post Rethinking Co…

Refresh 2020: From Physical to Virtual, Experience Matters

Whether it is the quick shift from physical offices to virtual or moving our flagship customer summit, Refresh, from an offline event to online, we at Freshworks believe that adaptability is key to continuity. The post Refresh 2020: From Physical to Virtual, Experience Matters appeared first on Thou…

How Freshworks solves customer problems

When it comes to solving customer problems quickly, our support and engineering teams partner up to create moments of wow. The post How Freshworks solves customer problems appeared first on Thoughts on Refreshing Business Software.

How Comensura leveraged automation and analytics for its new remote model

With over 35,000 agencies competing in a £39 billion market, speed can be a make-or-break factor for outsourced recruitment. Find out how Comensura runs a tight ship with automation and analytics. The post How Comensura leveraged automation and analytics for its new remote model appeared first on Th…

Freshworks for Startups brings The Orbit Shift Podcast for startups

The Orbit Shift Podcast brings you practical insights from founders, investors, and experts to help scale your startup. The post Freshworks for Startups brings The Orbit Shift Podcast for startups appeared first on Thoughts on Refreshing Business Software.
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Freshdesk Frequently Asked Questions

  • When was Freshdesk founded?

    Freshdesk was founded in 2010.

  • Who are Freshdesk key executives?

    Freshdesk's key executives are Girish Mathrubootham, Shan Krishnasamy and Francesco Rovetta.

  • How many employees does Freshdesk have?

    Freshdesk has 3,463 employees.

  • Who are Freshdesk competitors?

    Competitors of Freshdesk include Userlike, Support.com and Stream.

  • Where is Freshdesk headquarters?

    Freshdesk headquarters is located at 1250 Bayhill Dr #315, San Bruno.

  • Where are Freshdesk offices?

    Freshdesk has offices in San Bruno, Macquarie Park, Berlin, Chennai and in 1 other location.

  • How many offices does Freshdesk have?

    Freshdesk has 5 offices.