Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps. Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums, and social media channels.

TypeSubsidiary
Parent CompanyFreshworks
HQSan Bruno, US
Founded2010
Websitefreshdesk.com
Freshdesk was founded in 2010 and is headquartered in San Bruno, US

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Key People/Management at Freshdesk

Girish Mathrubootham

Girish Mathrubootham

Founder & CEO
Shan Krishnasamy

Shan Krishnasamy

Founder & CTO
Francesco Rovetta

Francesco Rovetta

VP Alliances & Distribution
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Freshdesk Office Locations

Freshdesk has offices in San Bruno, Macquarie Park, Berlin, Chennai and in 1 other location
San Bruno, US (HQ)
1250 Bayhill Dr #315
Macquarie Park, AU
Suite G1, Building A 64 Talavera Rd
Berlin, DE
86 Alte Jakobstraße
Chennai, IN
SP Infocity, Block B, 40 MGR Road
London, GB
54 Fenchurch Street
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Freshdesk Financials and Metrics

Summary Metrics

Founding Date

2010
Freshdesk is a subsidiary of Freshworks

Freshdesk Operating Metrics

Y, 2013Y, 2014Y, 2015

Customers

10 k30 k50 k
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Freshdesk Online and Social Media Presence

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Freshdesk News and Updates

Trouble Tracking Software Market is set for a Potential Growth Worldwide Excellent Technology Trends with Business Analysis - Zendesk, Zoho, Freshdesk, Desk.com, TeamSupport, Rollbar, Issuetrak, Woodpecker Issue Tracker

“A Trouble Tracking Software is a computer software package that manages and maintains lists of issues. Trouble Tracking Software are generally used in collaborative settings—especially in large or distributed collaborations—but can also be employed by individuals as part of a time management or per…

Live Chat Software Market SWOT Analysis and Outlook to 2025 - LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom

Research N Reports market research analysts predict the global live chat software market to grow steadily during the forecast period and post a CAGR of almost +7% by 2025. Posted via Industry Today. Follow us on Twitter @IndustryToday

Kerala startup ecosystem seeing reverse migration of entrepreneurs

Kerala startups attracted $60-70 million investment last year, according to Kerala Startup Mission

Freshdesk Blogs

9 Customer Service Examples To Upgrade Your Support

When you think of companies that offer great customer service, the best examples are not one-off moments of companies going out of the way to delight a customer. Instead, the best examples of customer-focused brands are those that have carved a name for themselves by caring genuinely for their custo…

5 Best Practices to Follow when Outsourcing Customer Service

Outsourcing customer service can help you save money, scale your team fast, and provide round-the-clock assistance to your customers. However, building and managing a team of remote customer service representatives has its own unique challenges, and it’s important to do it right. Here are five best …

Everything you Need to Know About Real-Time Support

How the approach to support changed over the years As soon as the first deal of humanity was struck, and services were exchanged for goods, the first business-customer relationship started. In fact, the 1750 BCE complaint tablet to Ea-Nasir is widely believed to be the first customer complaint ever.…

How Follow the Sun Model helps you Deliver 24/7 Global Support

Finding the best way to support your customers can be down to plenty of factors. There are different approaches you can take based on your customer base, the industry, size of your organization, etc. The follow the sun model approach is one such example and in this article, you will read about the f…

Empower Your Customer Support Team to Stay on Top of Holiday Delivery Issues

Customer support is one of the most critical functions of retail businesses. When your support processes function smoothly, they inspire the confidence of your customers and contribute to increased retention and lifetime value.  This is particularly true during the last-mile-delivery phase. Quality …

8 Fantastic Knowledge Base Examples to Learn From

Did you know that not only do 70% of people expect a company’s website to include a self-service application, the same percentage of people actually prefer to use a company’s website to get answers to their questions rather than use phone or email. And it’s easy to imagine why – consumers today valu…
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Freshdesk Frequently Asked Questions

  • When was Freshdesk founded?

    Freshdesk was founded in 2010.

  • Who are Freshdesk key executives?

    Freshdesk's key executives are Girish Mathrubootham, Shan Krishnasamy and Francesco Rovetta.

  • Who are Freshdesk competitors?

    Competitors of Freshdesk include Userlike, Support.com and SaltMines Group.

  • Where is Freshdesk headquarters?

    Freshdesk headquarters is located at 1250 Bayhill Dr #315, San Bruno.

  • Where are Freshdesk offices?

    Freshdesk has offices in San Bruno, Macquarie Park, Berlin, Chennai and in 1 other location.

  • How many offices does Freshdesk have?

    Freshdesk has 5 offices.