Help Scout

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 5,000 customers in 70+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
Company Growth (employees)
Type
Private
HQ
Boston, US
Founded
2011
Size (employees)
59 (est)+6%
Help Scout was founded in 2011 and is headquartered in Boston, US

Help Scout Office Locations

Help Scout has an office in Boston
Boston, US (HQ)
131 Tremont St

Help Scout Data and Metrics

Summary Metrics

Founding Date

2011

Total Funding

$6.8 m

Latest funding size

$6 m

Time since last funding

about 2 years

Investors

Help Scout's latest funding round in March 2015 was reported to be $6 m. In total, Help Scout has raised $6.8 m

Help Scout Online and Social Media Presence

Help Scout News and Updates

Help Scout Company Life and Culture

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