Help Scout

OverviewSuggest Edit

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 5,000 customers in 70+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
TypePrivate
Founded2011
HQBoston, US
Websitehelpscout.net

Latest Updates

Employees (est.) (Jun 2019)107(-1%)

Key People/Management at Help Scout

Scott Alexander-Bown

Scott Alexander-Bown

Customer Champion
Chris Brookins

Chris Brookins

Customer Champion
Owen Convey

Owen Convey

Customer Champion
Craig Davis

Craig Davis

Customer Champion
Linda Eliasen

Linda Eliasen

Customer Champion
Maxi Ferreira

Maxi Ferreira

Customer Champion
Show more

Help Scout Office Locations

Help Scout has an office in Boston
Boston, US (HQ)
131 Tremont St
Show all (1)

Help Scout Financials and Metrics

Summary Metrics

Founding Date

2011

Help Scout total Funding

$6.8 m

Help Scout latest funding size

$6 m

Time since last funding

4 years ago

Help Scout investors

Help Scout's latest funding round in March 2015 was reported to be $6 m. In total, Help Scout has raised $6.8 m
View all funding rounds

Help Scout Online and Social Media Presence

Embed Graph

Help Scout Blogs

5 Boring Customer Service Stories

I won’t tell you not to deliver a steak to an airport or spend 11 hours on the phone with a single customer. Those are real stories, but they’re also more about marketing than about service. Customer service is what happens to all the other people hanging on the phone while that one customer is …

Create a Winning Customer-Centric Marketing Strategy

It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. Not only is uncovering what your customers truly want difficult, but it can also often feel like it’s directly in oppos…

Release Notes: Private Docs Sites, Mailbox API Updates + More

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Humanize Your Support With Data

You’ve already explained the whole story to two different people and now you’re being transferred for the third time. The pinky-plinky hold music cuts off and… “Hello, can I start with your full name please?â€� Rage. At Help Scout we’re true believers in human-powered support, but ri…

4 Outstanding Value Proposition Examples to Consider

Understanding is often based on perspective. You know your company offers customers unique, valuable, and special services or products because you’re on the inside. The question you need to ask yourself is: Do potential customers know what I know?

Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Show more

Help Scout Frequently Asked Questions

  • When was Help Scout founded?

    Help Scout was founded in 2011.

  • Who are Help Scout key executives?

    Help Scout's key executives are Scott Alexander-Bown, Chris Brookins and Owen Convey.

  • How many employees does Help Scout have?

    Help Scout has 107 employees.

  • Who are Help Scout competitors?

    Competitors of Help Scout include Apropose, Pingpad and HomeShift.

  • Where is Help Scout headquarters?

    Help Scout headquarters is located at 131 Tremont St, Boston.

  • Where are Help Scout offices?

    Help Scout has an office in Boston.

  • How many offices does Help Scout have?

    Help Scout has 1 office.