Help Scout

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 5,000 customers in 70+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
Company Growth (employees)
Boston, US
Size (employees)
67 (est)+4%
Help Scout was founded in 2011 and is headquartered in Boston, US

Help Scout Office Locations

Help Scout has an office in Boston
Boston, US (HQ)
131 Tremont St

Help Scout Data and Metrics

Summary Metrics

Founding Date


Total Funding

$6.8 m

Latest funding size

$6 m

Time since last funding

over 2 years


Help Scout's latest funding round in March 2015 was reported to be $6 m. In total, Help Scout has raised $6.8 m

Traffic Overview of Help Scout

Help Scout Online and Social Media Presence

Help Scout News and Updates

5 tips for designing the perfect logo

We all know that branding is a vital part of any business. If it wasn’t, you wouldn’t have well-established brands spending many thousands of dollars each year promoting it, and protecting it. Branding improves recognition, establishes trust, and it represents you and your promise to customers. Your…

Scout RFP Raises $15.5 Million in Series B Financing Round Led by Menlo Ventures

PRESS RELEASE: Scout RFP, a leader in cloud-based strategic eSourcing solutions, today announces the completion of its Series B round of $15.5 million in financing, bringing total investment in the company to $27.25 million. The round was led by Menlo...

Cold Call: 65+ Companies Transforming The Sales Tech Landscape

In 2016, deals and dollars invested into sales tech startups reached all-time highs of over $5B invested across 425 deals. And this quarter has already seen two prominent deals to private sales tech companies — a $50M Series F round to … Continued

Want to know how Brexit will work? Play Football Manager

Latest edition of simulation game will include scenarios modelling consequences of UK triggering article 50 to leave EUWhile the government struggles over Britain’s future relationship with the European Union, fans of the video game Football Manager are to get a taste of what hard or soft Brexit wou…

How technology is helping us see the unseeable

 There’s so much more to life than what we can see with the naked eye.    We’re unable to see — or at least register — certain things that happen right before us, because they happen too fast.   Sometimes, we miss out on subtle colour transitions and contrasts that could help us see more clearly…
Show more

Help Scout Company Life and Culture

You may also be interested in