Help Scout

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 5,000 customers in 70+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
Type
Private
HQ
Boston, US
Founded
2011
Employees
43 (est)

Help Scout Locations

Boston, US

Help Scout Metrics

Help Scout Summary

Founding Date

2011

Total Funding

$6.8 M

Latest funding size

$6 M

Time since last funding

over 1 year

Investors

Help Scout Online Presence

Help Scout News

Help Scout Company Life