Kustomer operates as a developer of a customer relationship management platform, which is designed to offer customer service and support. The platform unifies data in one interface, supports integrations that enable such functionality as queries and cross-application transactions.

Employee Rating

Parent CompanyFacebook
HQNew York, NY, US
Cybersecurity ratingBMore
Kustomer was founded in 2015 and is headquartered in New York, NY, US

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Key People/Management at Kustomer

Brad Birnbaum

Brad Birnbaum

CEO, Co-Founder & Chairman
Jeremy Suriel

Jeremy Suriel

CTO & Co-Founder, Director
Vikas Bhambri

Vikas Bhambri

SVP, Sales & Customer Experience
Peter Johnson

Peter Johnson

VP, Product
Amir Oren

Amir Oren

SVP, Finance
Tanya Livingstone

Tanya Livingstone

VP, People
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Kustomer Office Locations

Kustomer has offices in New York and Durham
New York, NY, US (HQ)
318 W 39th St 5th floor
Durham, NC, US
300 Morris St 7th floor
New York, NY, US
5 Pennsylvania Plaza 19th fl
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Kustomer Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$173.5 m


In total, Kustomer had raised $173.5 m. Kustomer is a subsidiary of Facebook

Kustomer Acquisitions / Subsidiaries

Company NameDateDeal Size
Reply.aiMay 14, 2020

Kustomer Cybersecurity Score

Cybersecurity ratingPremium dataset



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Kustomer Online and Social Media Presence

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Kustomer Company Culture

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Kustomer News and Updates

EU may probe Facebook’s Kustomer acquisition over antitrust concerns

Facebook's Kustomer acquisition may be subjected to EU antitrust scrutiny after Austria asked EU enforcers to take over the task.

Facebook’s Kustomer buy could face EU probe after merger referral

The European Union may investigate Facebook’s $1BN acquisition of customer service platform Kustomer after concerns were referred to it under EU merger rules. A spokeswoman for the Commission confirmed it received a request to refer the proposed acquisition from Austria under Article 22 of the EU’s …

Boldstart Ventures gets bigger thanks to Kustomer and other early bets on technical founders

Boldstart Ventures, a New York-based firm that started with a $1 million proof-of-concept fund in 2010, has just closed on $155 million in capital commitments for its fifth flagship fund and $75 million for its second opportunity fund, a vehicle meant to support breakout startups in its portfolio. G…

New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion

Dublin, Dec. 03, 2020 (GLOBE NEWSWIRE) -- ResearchAndMarkets.com published a new article on the Social Media industry "New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion" Facebook announced on Monday they were acquiring Kustomer, a startup company that specialises in cus…

Daily Crunch: Facebook acquires Kustomer for $1B

Facebook makes a billion-dollar acquisition, we learn more about Twitter’s Clubhouse-style feature and Moderna applies for emergency authorization for its COVID-19 vaccine. This is your Daily Crunch for November 30, 2020. The big story: Facebook acquires Kustomer for $1B Kustomer says it can give cu…

Facebook acquires customer service startup Kustomer for reported $1B+

Facebook Inc. has acquired Kustomer Inc., a heavily funded startup with a cloud service that companies use to field customer inquiries. The financial terms of the deal were not disclosed. However, CNBC and other publications reported that the transaction values Kustomer at just over $1 billion. New…
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Kustomer Blogs

Handling Quick Company Growth with Evan Hopkins

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Evan Hopkins from Outdoorsy to learn about how he kept his company stable during massive, unexpected growth. Listen to the full podcast below to learn more about Evan and his CX exp…

Identifying Opportunities for Growth with Justin Robbins

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by CX expert, Justin Robbins. Justin’s the Chief Evangelist at CX Effect and has many years of experience working with customers, starting at an early age. Listen to the full podcast b…

The Importance of Data Quality for AI Success in Customer Service

If you have ever been drawn to the words “artificial intelligence” in a sales pitch or wondered if machine learning could improve your business, you might have also questioned if your use case is even a good fit for what a machine learning model can do. A good way to approach answering this question…

The Rise of Self-Service: How Changing Consumer Demands Require New Options

Consumer demands are at an all time high. According to Kustomer’s latest research, a whopping 90% of respondents think contacting customer service should be easier, and 85% of respondents think customer service should be faster. Quick service also continues to outrank all other customer service qual…

Bringing Departments Together in Harmony with Gabe Larsen

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen flies solo as he recounts an interesting leadership phone call, during which he realizes what tools businesses need to be customer focused. He spills the secrets to success you don’t want to mis…

How to Supercharge Your Agents and Build Better Customer Relationships With Dedicated Agent and Live Mode

Buyer expectations are higher than ever, and providing fast, effortless, and personalized support is no longer an advantage — it’s a necessity. According to research by PwC, 73% of consumers consider customer experience an important factor in purchasing decisions. Yet, only 49% believe companies pro…
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Kustomer Frequently Asked Questions

  • When was Kustomer founded?

    Kustomer was founded in 2015.

  • Who are Kustomer key executives?

    Kustomer's key executives are Brad Birnbaum, Jeremy Suriel and Vikas Bhambri.

  • How many employees does Kustomer have?

    Kustomer has 302 employees.

  • Who are Kustomer competitors?

    Competitors of Kustomer include Freshdesk, Tally Group and Bright Pattern.

  • Where is Kustomer headquarters?

    Kustomer headquarters is located at 318 W 39th St 5th floor, New York.

  • Where are Kustomer offices?

    Kustomer has offices in New York and Durham.

  • How many offices does Kustomer have?

    Kustomer has 3 offices.