| Type | Subsidiary |
| Parent Company | |
| HQ | New York, NY, US |
| Founded | 2015 |
| Website | kustomer.com |
| Cybersecurity rating | BMore |
Kustomer was founded in 2015 and is headquartered in New York, NY, US
Viewing summary data as a guest
Sign up for free to see all dataKey People/Management at Kustomer
Brad Birnbaum
CEO, Co-Founder & Chairman
Cameron Ackbury
Director, Commercial Sales
Jeremy Suriel
CTO & Co-Founder, Director
Vikas Bhambri
SVP, Sales & Customer Experience
Peter Johnson
VP, Product
Amir Oren
SVP, Finance
Kustomer Office Locations
Kustomer has offices in New York and Durham
New York, NY, US (HQ)
318 W 39th St 5th Floor
Durham, NC, US
300 Morris St 7th floor
Kustomer Financials and Metrics
Summary Metrics
Founding Date | 2015 |
Total Funding | $173.5 m |
Investors | Redpoint Ventures, Canaan Partners, Battery Ventures, Coatue Management, BoxGroup, Tiger Global Management, Social Leverage, Alex Bard, Cisco Investments, BoldStart Ventures, Plug and Play, Jeffrey Leventhal, George Hu |
In total, Kustomer had raised $173.5 m. Kustomer is a subsidiary of Facebook
Kustomer Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Reply.ai | May 14, 2020 |
Kustomer Cybersecurity Score
Kustomer Online and Social Media Presence
1.93k Twitter followers
Kustomer has 1.93k Twitter Followers. The number of followers has increased 1.7% month over month and increased 12.3% quarter over quarter
Kustomer's Trends
Twitter Engagement Stats for @kustomer
4.5k
Tweets
950
Following
1.9k
Followers
76
Tweets last 30 days
1.1
Avg. likes per Tweet
65.8%
Tweets with engagement
Kustomer Company Culture
Overall Culture
A+
96/100
CEO Rating
A+
95/100
Compensation
B
82/100
Kustomer News and Updates
December 03, 2020
New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion
Dublin, Dec. 03, 2020 (GLOBE NEWSWIRE) -- ResearchAndMarkets.com published a new article on the Social Media industry "New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion" Facebook announced on Monday they were acquiring Kustomer, a startup company that specialises in cus…
November 30, 2020
Daily Crunch: Facebook acquires Kustomer for $1B
Facebook makes a billion-dollar acquisition, we learn more about Twitter’s Clubhouse-style feature and Moderna applies for emergency authorization for its COVID-19 vaccine. This is your Daily Crunch for November 30, 2020. The big story: Facebook acquires Kustomer for $1B Kustomer says it can give cu…
November 30, 2020
Facebook acquires customer service startup Kustomer for reported $1B+
Facebook Inc. has acquired Kustomer Inc., a heavily funded startup with a cloud service that companies use to field customer inquiries. The financial terms of the deal were not disclosed. However, CNBC and other publications reported that the transaction values Kustomer at just over $1 billion. New…
November 30, 2020
Facebook buys Kustomer for $1B to expand into customer service tools
Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified pict…
November 30, 2020
Facebook acquires Kustomer, a CRM start-up
Facebook on Monday announced the acquisition of Kustomer, a customer relationship management start-up.
November 30, 2020
Facebook acquires messaging marketing automation startup Kustomer
Facebook today acquired Kustomer, a large-scale messaging marketing automation startup, for an undisclosed amount.
Kustomer Blogs
January 14, 2021
How to Better Understand Your Customer With Ed Porter
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter, Chief Revenue Officer at Blue Chip CRO, to discuss the changing customer environment. Learn how Ed has adapted to new consumer needs by listening to the podcast below. Ti…
January 07, 2021
AI Predictions and Guidance for Any Organization
With the growth of AI not destined to slow any time soon we thought it made sense to share this solid list of predictions and guidance from Dr. Madhu Shashanka, Founder & Chief Scientist, Concentric.ai. His company focusing on keeping organizations secure via zero trust data security and helps y…
January 07, 2021
Using Data to Personalize the Customer Experience with Steven Maskell
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell, Vice President of Customer Experience at Zones, to discuss how to create a personalized, data-driven customer experience. Learn how Steven does so by listening to th…
January 06, 2021
Introducing: CX Stories From the Frontlines
CX can be a complicated business. Whether you’re juggling dozens of channels, looking to scale, or want more insight into your team’s performance, it can be complex and intimidating to even know where to start. Do you hire more agents? Do you ask for more budget? Do you invest in new technology? Is …
December 31, 2020
Building a Customer Centric Culture with Annette Pedroza
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Learn how Annette accomplishes this by listening to the podcast below. Success Starts with Leadership Having over…
December 30, 2020
How Kustomer Accelerated Digital Transformation in a New Era
The pandemic essentially caused a meteor storm of change, crisis, chaos, and challenges that created unprecedented customer service issues. Consumers sought out new, more convenient ways to connect with brands. Brands were forced to keep up to maintain trust, earn a reputation for excellence, and se…
Kustomer Frequently Asked Questions
When was Kustomer founded?
Kustomer was founded in 2015.
Who are Kustomer key executives?
Kustomer's key executives are Brad Birnbaum, Cameron Ackbury and Jeremy Suriel.
How many employees does Kustomer have?
Kustomer has 220 employees.
Who are Kustomer competitors?
Competitors of Kustomer include Freshdesk, UserIQ and Layerise.
Where is Kustomer headquarters?
Kustomer headquarters is located at 318 W 39th St 5th Floor, New York.
Where are Kustomer offices?
Kustomer has offices in New York and Durham.
How many offices does Kustomer have?
Kustomer has 2 offices.
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