Kustomer operates as a developer of a customer relationship management platform, which is designed to offer customer service and support. The platform unifies data in one interface, supports integrations that enable such functionality as queries and cross-application transactions.

Employee Rating

Parent CompanyFacebook
HQNew York, NY, US
Cybersecurity ratingBMore
Kustomer was founded in 2015 and is headquartered in New York, NY, US

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Key People/Management at Kustomer

Brad Birnbaum

Brad Birnbaum

CEO, Co-Founder & Chairman
Cameron Ackbury

Cameron Ackbury

Director, Commercial Sales
Jeremy Suriel

Jeremy Suriel

CTO & Co-Founder, Director
Vikas Bhambri

Vikas Bhambri

SVP, Sales & Customer Experience
Peter Johnson

Peter Johnson

VP, Product
Amir Oren

Amir Oren

SVP, Finance
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Kustomer Office Locations

Kustomer has offices in New York and Durham
New York, NY, US (HQ)
318 W 39th St 5th Floor
Durham, NC, US
300 Morris St 7th floor
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Kustomer Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$173.5 m


In total, Kustomer had raised $173.5 m. Kustomer is a subsidiary of Facebook

Kustomer Acquisitions / Subsidiaries

Company NameDateDeal Size
Reply.aiMay 14, 2020

Kustomer Cybersecurity Score

Cybersecurity ratingPremium dataset



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Kustomer Online and Social Media Presence

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Kustomer Company Culture

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Kustomer News and Updates

New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion

Dublin, Dec. 03, 2020 (GLOBE NEWSWIRE) -- ResearchAndMarkets.com published a new article on the Social Media industry "New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion" Facebook announced on Monday they were acquiring Kustomer, a startup company that specialises in cus…

Daily Crunch: Facebook acquires Kustomer for $1B

Facebook makes a billion-dollar acquisition, we learn more about Twitter’s Clubhouse-style feature and Moderna applies for emergency authorization for its COVID-19 vaccine. This is your Daily Crunch for November 30, 2020. The big story: Facebook acquires Kustomer for $1B Kustomer says it can give cu…

Facebook acquires customer service startup Kustomer for reported $1B+

Facebook Inc. has acquired Kustomer Inc., a heavily funded startup with a cloud service that companies use to field customer inquiries. The financial terms of the deal were not disclosed. However, CNBC and other publications reported that the transaction values Kustomer at just over $1 billion. New…

Facebook buys Kustomer for $1B to expand into customer service tools

Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified pict…

Facebook acquires Kustomer, a CRM start-up

Facebook on Monday announced the acquisition of Kustomer, a customer relationship management start-up.

Facebook acquires messaging marketing automation startup Kustomer

Facebook today acquired Kustomer, a large-scale messaging marketing automation startup, for an undisclosed amount.
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Kustomer Blogs

How to Better Understand Your Customer With Ed Porter

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter, Chief Revenue Officer at Blue Chip CRO, to discuss the changing customer environment. Learn how Ed has adapted to new consumer needs by listening to the podcast below. Ti…

AI Predictions and Guidance for Any Organization

With the growth of AI not destined to slow any time soon we thought it made sense to share this solid list of predictions and guidance from Dr. Madhu Shashanka, Founder & Chief Scientist, Concentric.ai. His company focusing on keeping organizations secure via zero trust data security and helps y…

Using Data to Personalize the Customer Experience with Steven Maskell

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell, Vice President of Customer Experience at Zones, to discuss how to create a personalized, data-driven customer experience. Learn how Steven does so by listening to th…

Introducing: CX Stories From the Frontlines

CX can be a complicated business. Whether you’re juggling dozens of channels, looking to scale, or want more insight into your team’s performance, it can be complex and intimidating to even know where to start. Do you hire more agents? Do you ask for more budget? Do you invest in new technology? Is …

Building a Customer Centric Culture with Annette Pedroza

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Learn how Annette accomplishes this by listening to the podcast below. Success Starts with Leadership Having over…

How Kustomer Accelerated Digital Transformation in a New Era

The pandemic essentially caused a meteor storm of change, crisis, chaos, and challenges that created unprecedented customer service issues. Consumers sought out new, more convenient ways to connect with brands. Brands were forced to keep up to maintain trust, earn a reputation for excellence, and se…
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Kustomer Frequently Asked Questions

  • When was Kustomer founded?

    Kustomer was founded in 2015.

  • Who are Kustomer key executives?

    Kustomer's key executives are Brad Birnbaum, Cameron Ackbury and Jeremy Suriel.

  • How many employees does Kustomer have?

    Kustomer has 220 employees.

  • Who are Kustomer competitors?

    Competitors of Kustomer include Freshdesk, UserIQ and Layerise.

  • Where is Kustomer headquarters?

    Kustomer headquarters is located at 318 W 39th St 5th Floor, New York.

  • Where are Kustomer offices?

    Kustomer has offices in New York and Durham.

  • How many offices does Kustomer have?

    Kustomer has 2 offices.