Kustomer operates as a developer of a customer relationship management platform, which is designed to offer customer service and support. The platform unifies data in one interface, supports integrations that enable such functionality as queries and cross-application transactions.

Employee Rating

Parent CompanyFacebook
HQNew York, NY, US
Cybersecurity ratingBMore
Kustomer was founded in 2015 and is headquartered in New York, NY, US

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Key People/Management at Kustomer

Brad Birnbaum

Brad Birnbaum

CEO, Co-Founder & Chairman
Cameron Ackbury

Cameron Ackbury

Director, Commercial Sales
Jeremy Suriel

Jeremy Suriel

CTO & Co-Founder, Director
Vikas Bhambri

Vikas Bhambri

SVP, Sales & Customer Experience
Peter Johnson

Peter Johnson

VP, Product
Amir Oren

Amir Oren

SVP, Finance
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Kustomer Office Locations

Kustomer has offices in New York and Durham
New York, NY, US (HQ)
108 W 39th St #800
Durham, NC, US
300 Morris St 7th floor
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Kustomer Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$173.5 m


In total, Kustomer had raised $173.5 m. Kustomer is a subsidiary of Facebook

Kustomer Acquisitions / Subsidiaries

Company NameDateDeal Size
Reply.aiMay 14, 2020

Kustomer Cybersecurity Score

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Kustomer Online and Social Media Presence

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Kustomer Company Culture

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Kustomer News and Updates

EU may probe Facebook’s Kustomer acquisition over antitrust concerns

Facebook's Kustomer acquisition may be subjected to EU antitrust scrutiny after Austria asked EU enforcers to take over the task.

Facebook’s Kustomer buy could face EU probe after merger referral

The European Union may investigate Facebook’s $1BN acquisition of customer service platform Kustomer after concerns were referred to it under EU merger rules. A spokeswoman for the Commission confirmed it received a request to refer the proposed acquisition from Austria under Article 22 of the EU’s …

Boldstart Ventures gets bigger thanks to Kustomer and other early bets on technical founders

Boldstart Ventures, a New York-based firm that started with a $1 million proof-of-concept fund in 2010, has just closed on $155 million in capital commitments for its fifth flagship fund and $75 million for its second opportunity fund, a vehicle meant to support breakout startups in its portfolio. G…

New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion

Dublin, Dec. 03, 2020 (GLOBE NEWSWIRE) -- ResearchAndMarkets.com published a new article on the Social Media industry "New York Based Kustomer Acquired by Global Social Media Giant for $1 Billion" Facebook announced on Monday they were acquiring Kustomer, a startup company that specialises in cus…

Daily Crunch: Facebook acquires Kustomer for $1B

Facebook makes a billion-dollar acquisition, we learn more about Twitter’s Clubhouse-style feature and Moderna applies for emergency authorization for its COVID-19 vaccine. This is your Daily Crunch for November 30, 2020. The big story: Facebook acquires Kustomer for $1B Kustomer says it can give cu…

Facebook acquires customer service startup Kustomer for reported $1B+

Facebook Inc. has acquired Kustomer Inc., a heavily funded startup with a cloud service that companies use to field customer inquiries. The financial terms of the deal were not disclosed. However, CNBC and other publications reported that the transaction values Kustomer at just over $1 billion. New…
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Kustomer Blogs

3 Ways Your CX Team Can Nurture Life Long Customer Relationships

It’s 2021 and your CX team can do a lot more than solve customer problems. They have the unique opportunity to invoke positive feelings within your customers — feelings that can help develop stronger, longer lasting relationships. Whether you’re a B2B, B2C or D2C business, focusing on nurturing cust…

How Visual Integration Helps Agent Efforts with Wade Radcliffe

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Wade Radcliffe and Vikas Bhambri to learn about visual integration to enhance the customer experience and how it boosts agent efforts. Listen to the full episode to learn more. A Ne…

Top Customer Service Characteristics to Grow the Customer-First Mindset

To possess a customer-first mindset is not a new concept by any means. However, the past year has exacerbated many of the vulnerabilities that organizations had within their CX organizations, and some businesses lost sight of their customer-centricity. CX teams have always, to some degree, been the …

Customer Recordings and Their Usefulness with Steve Richard

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Richard from ExecVision and Vikas Bhambri from Kustomer to learn about recording customer phone calls and how the data is useful to CX agents. Steve is the Chief Evangelist an…

How to Fix the Gaps in Your Customer Experience Strategy

Every business understands the importance of good service, but few are able to deliver an excellent customer experience that gets your most dedicated followers raving about you. Consumers value good customer service, and they’re much more likely to buy from a company again when they’ve had a good ex…

Research: How the Retail Customer Service Landscape Has Shifted

At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. But what is more insightful, is how many of those respondents will continue to shop online…
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Kustomer Frequently Asked Questions

  • When was Kustomer founded?

    Kustomer was founded in 2015.

  • Who are Kustomer key executives?

    Kustomer's key executives are Brad Birnbaum, Cameron Ackbury and Jeremy Suriel.

  • How many employees does Kustomer have?

    Kustomer has 256 employees.

  • Who are Kustomer competitors?

    Competitors of Kustomer include Freshdesk, Pramata and NICE inContact.

  • Where is Kustomer headquarters?

    Kustomer headquarters is located at 108 W 39th St #800, New York.

  • Where are Kustomer offices?

    Kustomer has offices in New York and Durham.

  • How many offices does Kustomer have?

    Kustomer has 2 offices.