OverviewSuggest Edit

Helpshift is a company that offers a mobile customer service platform. It provides in-app help for mobile apps and games. The solution also delivers web help, self-service experience, chat and conversational help, help bots and automation, as well as online agent desktop.
HQSan Francisco, CA, US
Employee Ratings4
Overall CultureB-

Latest Updates

Employees (est.) (Sept 2021)158(+2%)
Cybersecurity ratingBMore

Key People/Management at Helpshift

Eric Vermillion

Eric Vermillion

Samantha Pang

Samantha Pang

VP of Customer Success and Growth
Brandan Decoteau

Brandan Decoteau

Director of Marketing
Ed Hartman

Ed Hartman

VP Global Sales and Customer Success
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Helpshift Office Locations

Helpshift has offices in San Francisco and Pune
San Francisco, CA, US (HQ)
1 Embarcadero Ctr Ste SL12, San Francisco
Pune, IN
No. 801/802, 8th floor, Global Square, S.No. 247 14B Yerwada
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Helpshift Financials and Metrics

Summary Metrics

Founding Date


Helpshift total Funding

$36.5 m

Helpshift latest funding size

$23 m

Time since last funding

5 years ago

Helpshift investors

Helpshift's latest funding round in June 2016 was reported to be $23 m. In total, Helpshift has raised $36.5 m
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Helpshift Cybersecurity Score

Cybersecurity ratingPremium dataset



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Helpshift Online and Social Media Presence

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Helpshift Company Culture

  • Overall Culture



  • CEO Rating



  • Compensation



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Helpshift News and Updates

Helpshift, the Leading Mobile-First Player Support Platform, Announces Mobile-Gaming Growth and Integrations as Mobile Gaming Explodes

SAN FRANCISCO, March 23, 2021 /PRNewswire/ -- Helpshift, the beloved player support platform for mobile gaming, today launches its integration with Discord, the popular talk, chat and hangout platform favored by the gaming community. Helpshift already powers best-in-class player support...

Global Digital Customer Service Report 2021 with In-depth Analysis of Glia Technologies, Inc., Helpshift, LivePerson Inc, Quig and More

Dublin, Jan. 11, 2021 (GLOBE NEWSWIRE) -- The "2020-2021 Digital Customer Service Product and Market Report" report has been added to's offering.

United States Chatbots Market 2020-2025 with Astute Solutions, Facebook, Helpshift, Imperson, and Kiwi Dominating

Dublin, Oct. 16, 2020 (GLOBE NEWSWIRE) -- The "Chatbots Market Research Report by Type, by Deployment, by End User - United States Forecast to 2025 - Cumulative Impact of COVID-19" report has been added to's offering. The United States Chatbots Market is projected to grow …

Mobile Ticketing 2019 Global Market Key Players – Zendesk (US), Masabi (UK), Helpshift (US), Proxama (UK), ticketscript (Netherlands), Airtag (France), Ace Ticket Worldwide – Analysis and Forecast to 2023 Presents “Global Mobile Ticketing Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023” New Document to its Studies Database Posted via Industry Today. Follow us on Twitter @IndustryToday

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder and CEO of Alegion, participated in a panel discussion at VentureBeat's Transform 2018 summit about AI in the customer service space.

A Study Says This Is What Frequent Fliers Really Think of Airline Employees (It's Not Pretty)

New research shows that airline customers have strong feelings.

Helpshift Blogs

Hacking with Handlebars in Java and Clojure: Part II

In Hacking with Handlebars in Java and Clojure: Part I, we took a look at how to extend the library in Java and then in Clojure.We used proxy in Clojure to extend an abstract class. In that way, we implemented a Clojure version of a TemplateLoader class in this pos…

Frontend Development: Choosing Libraries the right way

Header image for the article, Choosing Libraries the right wayWhile breaking the entire project into smaller tasks or components, we often end up finding patterns that seem to be common problems to have been solved by many developers beforehand.The basic idea while developing a piece of code is to n…

“Mobile Game Immersion: How to Keep Players Engaged” Webinar Recap

2020 was rough, but there was a shiny silver lining for the gaming industry: a dramatic spike in mobile activity.  In this webinar, Unity Technologies, Helpshift, and Backtrace, discuss best practices for keeping new and established users happy and immersed in play by proactively identifying in-game…

“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions on behalf of the company. In this webinar from #ProductCon, the largest product management conference in the wo…

Hacking with Handlebars in Java and Clojure: Part I

What is Handlebars?Handlebars is a templating engine. It means that given some template text and corresponding data, Handlebars generates a document with the data inserted at the positions in the template.E.g.Template:<h1>Hello {{name}}!</h1>Data:{ "name": "John"}Result:<h1>Hello …

“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots, you can deliver a whole new level of automation-related benefits like the ability to tap into rich data from external systems, usi…
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Helpshift Frequently Asked Questions

  • When was Helpshift founded?

    Helpshift was founded in 2011.

  • Who are Helpshift key executives?

    Helpshift's key executives are Eric Vermillion, Samantha Pang and Brandan Decoteau.

  • How many employees does Helpshift have?

    Helpshift has 158 employees.

  • Who are Helpshift competitors?

    Competitors of Helpshift include HelpCrunch, SailPlay and SnapEngage.

  • Where is Helpshift headquarters?

    Helpshift headquarters is located at 1 Embarcadero Ctr Ste SL12, San Francisco, San Francisco.

  • Where are Helpshift offices?

    Helpshift has offices in San Francisco and Pune.

  • How many offices does Helpshift have?

    Helpshift has 2 offices.