Helpshift

Helpshift delivers scalable mobile customer care. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.

Type
Private
HQ
San Francisco, US
Founded
2011
Employees
122 (est)+5%

Key People at Helpshift

Baishampayan Ghose

Baishampayan Ghose

Co-founder & CTO
Bhargava Chowdary

Bhargava Chowdary

Product Designer
Prajwalit Bhopale

Prajwalit Bhopale

Front-end Developer
Abhishek Amberkar

Abhishek Amberkar

DevOps Engineer
Roupam Ghosh

Roupam Ghosh

Software Artisan
Adityo Deshmukh

Adityo Deshmukh

Software Artisan

Helpshift Locations

San Francisco, US
Pune, IN

Helpshift Metrics

Helpshift Summary

Founding Date

2011

Total Funding

$36.5 M

Latest funding size

$23 M

Time since last funding

6 months

Investors

Helpshift Online Presence

Helpshift News

Helpshift Company Life