Helpshift

OverviewSuggest Edit

Helpshift delivers scalable mobile customer care. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.

TypePrivate
Founded2011
HQSan Francisco, CA, US
Websitehelpshift.com
Employee Ratings3.8

Latest Updates

Employees (est.) (Jan 2021)161(-2%)
Cybersecurity ratingCMore

Key People/Management at Helpshift

Baishampayan Ghose

Baishampayan Ghose

Co-Founder & CTO
Bhargava Chowdary

Bhargava Chowdary

Product Designer
Prajwalit Bhopale

Prajwalit Bhopale

Front-End Developer
Abhishek Amberkar

Abhishek Amberkar

DevOps Engineer
Roupam Ghosh

Roupam Ghosh

Software Artisan
Adityo Deshmukh

Adityo Deshmukh

Software Artisan
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Helpshift Office Locations

Helpshift has offices in San Francisco and Pune
San Francisco, CA, US (HQ)
343 Sansome St 5th floor, San Francisco
Pune, IN
2, Crown Co-Op Housing Society, Jai Jawan Nagar, Salwe Nagar, Yerawada
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Helpshift Financials and Metrics

Summary Metrics

Founding Date

2011

Helpshift total Funding

$36.5 m

Helpshift latest funding size

$23 m

Time since last funding

5 years ago

Helpshift investors

Helpshift's latest funding round in June 2016 was reported to be $23 m. In total, Helpshift has raised $36.5 m
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Helpshift Cybersecurity Score

Cybersecurity ratingPremium dataset

C

70/100

SecurityScorecard logo

Helpshift Online and Social Media Presence

Embed Graph

Helpshift Company Culture

  • CEO Rating

    C

    70/100

  • Compensation

    C

    65/100

Learn more on Comparably

Helpshift News and Updates

Global Digital Customer Service Report 2021 with In-depth Analysis of Glia Technologies, Inc., Helpshift, LivePerson Inc, Quig and More

Dublin, Jan. 11, 2021 (GLOBE NEWSWIRE) -- The "2020-2021 Digital Customer Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering.

United States Chatbots Market 2020-2025 with Astute Solutions, Facebook, Helpshift, Imperson, and Kiwi Dominating

Dublin, Oct. 16, 2020 (GLOBE NEWSWIRE) -- The "Chatbots Market Research Report by Type, by Deployment, by End User - United States Forecast to 2025 - Cumulative Impact of COVID-19" report has been added to ResearchAndMarkets.com's offering. The United States Chatbots Market is projected to grow …

Mobile Ticketing 2019 Global Market Key Players – Zendesk (US), Masabi (UK), Helpshift (US), Proxama (UK), ticketscript (Netherlands), Airtag (France), Ace Ticket Worldwide – Analysis and Forecast to 2023

WiseGuyRerports.com Presents “Global Mobile Ticketing Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023” New Document to its Studies Database Posted via Industry Today. Follow us on Twitter @IndustryToday

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder and CEO of Alegion, participated in a panel discussion at VentureBeat's Transform 2018 summit about AI in the customer service space.

A Study Says This Is What Frequent Fliers Really Think of Airline Employees (It's Not Pretty)

New research shows that airline customers have strong feelings.

Helpshift Blogs

Load Shedding in Clojure

This the second post in a two-part series. In the first part of the series, we discussed the different aspects of load shedding and why it matters to think of it as part of the design of web services. We recommend reading it first as it sets the context for this post. Here, we will implement our loa…

Load Shedding in Web Services

Load shedding is a design pattern used by high performance web services to detect and fail gracefully when there is traffic congestion. When the service cannot handle incoming requests, load shedding is a strategy to identify the requests we should serve in order to prevent larger cascading problems…

The Convoluted Magic of Leiningen Test Selectors

An in-depth look at how to write simple and more advanced test selectors in Clojure projects using Leiningen. Continue reading on helpshift-engineering »

Building a Data warehouse with Hive at Helpshift — Part 1

Building a Data warehouse with Hive at Helpshift — Part 1This will be a series of posts describing how we built Helpshift’s data warehouse and how we run it on production. It will cover our journey from having no existing data warehouse to designing and building one from scratch. How we use Apache H…

An opinion about having opinions

TL;DR — Having opinionated peers in a software development organization is a great asset. But it’s also important to exercise opinions responsibly. This blog summarizes some ideas on how to be responsible while being opinionated.If you are a software engineer, you must have come across people who ar…

Killing me softly: Graceful shutdowns in Clojure

One of the strengths of Clojure is the ability to interoperate with and harness the power of the JVM. But this interoperability comes with its baggage. For one, we can never really ignore the JVM — things like class loading, garbage collection, byte code interpreter, JIT compiler— for another, we si…
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Helpshift Frequently Asked Questions

  • When was Helpshift founded?

    Helpshift was founded in 2011.

  • Who are Helpshift key executives?

    Helpshift's key executives are Baishampayan Ghose, Bhargava Chowdary and Prajwalit Bhopale.

  • How many employees does Helpshift have?

    Helpshift has 161 employees.

  • Who are Helpshift competitors?

    Competitors of Helpshift include Spectrm, Yalochat and WeMine.

  • Where is Helpshift headquarters?

    Helpshift headquarters is located at 343 Sansome St 5th floor, San Francisco, San Francisco.

  • Where are Helpshift offices?

    Helpshift has offices in San Francisco and Pune.

  • How many offices does Helpshift have?

    Helpshift has 2 offices.