Helpshift delivers scalable mobile customer care. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.

Company Growth (employees)
San Francisco, US
Size (employees)
147 (est)
Helpshift was founded in 2011 and is headquartered in San Francisco, US

Key People at Helpshift

Baishampayan Ghose

Baishampayan Ghose

Co-founder & CTO
Bhargava Chowdary

Bhargava Chowdary

Product Designer
Prajwalit Bhopale

Prajwalit Bhopale

Front-end Developer
Abhishek Amberkar

Abhishek Amberkar

DevOps Engineer
Roupam Ghosh

Roupam Ghosh

Software Artisan
Adityo Deshmukh

Adityo Deshmukh

Software Artisan

Helpshift Office Locations

Helpshift has offices in San Francisco and Pune
San Francisco, US (HQ)
208 369 Pine St
Pune, IN
102 D, #A3, E-Space IT Park

Helpshift Data and Metrics

Summary Metrics

Founding Date


Total Funding

$36.5 m

Latest funding size

$23 m

Time since last funding

about 1 year


Helpshift's latest funding round in June 2016 was reported to be $23 m. In total, Helpshift has raised $36.5 m

Traffic Overview of Helpshift

Helpshift Online and Social Media Presence

Helpshift News and Updates

Helpshift pulls Cisco into $25 million round for in-app customer support

Cisco is joining as an investor into Helpshift‘s previously announced $25 million funding round. That’s a big endorsement for the startup’s business of providing in-app customer support. Helpshift has been able to reduce customer support costs for a wide swath of clients by building robust customer …

Helpshift Company Life and Culture

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