OverviewSuggest Edit

As Europe’s foremost provider of community engagement technology and services, inSided believes in a new way to do business. We help forward-looking companies to radically improve customer intimacy, advocacy and profitability by fostering online conversations at every stage of the customer life cycle. Social Support reduce service costs, expand service capabilities, increase customer satisfaction Social Marketing differentiate products, boost SEO & conversion, increase loyalty & advocacy Social Commerce improve products & services, increase trust, drive sales, reduce abandonment rates Social Insights increase research quality, improve transparency, decrease time-to-market
HQAmsterdam, NL
Employee Ratings4.9

Latest Updates

Employees (est.) (Nov 2021)79(+4%)
Cybersecurity ratingBMore
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inSided Office Locations

inSided has offices in Amsterdam and New York
Amsterdam, NL (HQ)
118A Singel
New York, NY, US
3 W 18th St
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inSided Financials and Metrics

Summary Metrics

Founding Date


inSided total Funding

$6.6 m

inSided latest funding size

$6.6 m

Time since last funding

6 years ago

inSided investors

inSided's latest funding round in February 2016 was reported to be $6.6 m. In total, inSided has raised $6.6 m
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inSided Cybersecurity Score

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inSided Online and Social Media Presence

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inSided Blogs

Podcast: Building a Community Strategy with Customer Education

In Episode 16 of The inSide Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Adam Ballhaussen, Director of Customer Educ…

inSided’s very merry community Christmas: 25 days of the best of 2021

What a year! Can you believe it’s nearly 2022? 

How community can help you hit your retention and expansion goals

Retention, expansion, cross- and upsell: it’s on every Customer Success team’s mind. 

Between Two Churns with Ashna Patel

Did you miss the arrival of our new interview series Between Two Churns back in October as part of our Halloween campaign? Well, we're back! 👋Less gory, equally horrifying story! This time, told by Ashna Patel, co-founder CS Insider & CS Ladies, and Manager of Customer Success &…

Leading community platform inSided partners with Clocktower Advisors

Clocktower Advisors is now partnering with inSided, a leading Customer Success community platform, to help customers improve retention, increase customer advocacy, and drive growth.

Customer horror stories: Sunset leaves customers staring into darkness

Today's inSi-DED story comes from no one other but Mary Poppen, CCO extraordinaire. In this story, she shares what happens when you forget to include a crucial date in your change management plan. (No big deal.)
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inSided Frequently Asked Questions

  • When was inSided founded?

    inSided was founded in 2010.

  • How many employees does inSided have?

    inSided has 79 employees.

  • Who are inSided competitors?

    Competitors of inSided include, Case Status and x2one.

  • Where is inSided headquarters?

    inSided headquarters is located at 118A Singel, Amsterdam.

  • Where are inSided offices?

    inSided has offices in Amsterdam and New York.

  • How many offices does inSided have?

    inSided has 2 offices.