ServiceNow

OverviewSuggest Edit

ServiceNow is a provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions and focuses on service management for customer support, human resources, security operations, and other enterprise departments. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise.

TypePublic
Founded2004
HQSanta Clara, USMap
Websiteservicenow.com
View Jobs (900)

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Employees (est.) (Dec 2018)8,154(+15%)
Job Openings900
Revenue (FY, 2018)$2.6 B(+35%)
Share Price (Mar 2019)$241

Key People/Management at ServiceNow

John Donahoe

John Donahoe

President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Lara Caimi

Lara Caimi

Chief Strategy Officer
Chirantan CJ Desai

Chirantan CJ Desai

Chief Product Officer
Russ Elmer

Russ Elmer

General Counsel
Alan Marks

Alan Marks

Chief Communications Officer
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ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Glendale, Waltham, Franklin and in 69 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
Addison, US
15725 Dallas Pkwy #200
Atlanta, US
1201 Peachtree St NE
Austin, US
7500 Rialto Blvd #250
Bentonville, US
1202 NE McClain Rd
Bloomington, US
7760 France Ave S
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ServiceNow Financials and Metrics

ServiceNow Revenue

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ServiceNow's revenue was reported to be $2.61 b in FY, 2018
USD

Revenue (FY, 2018)

2.6b

Gross profit (FY, 2018)

2.0b

Gross profit margin (FY, 2018), %

76.1%

Net income (FY, 2018)

(26.7m)

EBIT (FY, 2018)

(42.4m)

Market capitalization (18-Mar-2019)

43.5b

Closing stock price (18-Mar-2019)

241.0

Cash (31-Dec-2018)

566.2m
ServiceNow's current market capitalization is $43.5 b.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

424.7m682.6m1.0b1.4b1.9b2.6b

Revenue growth, %

61%47%38%39%

Cost of goods sold

155.3m248.8m329.4m398.7m499.8m622.7m

Gross profit

269.4m433.8m676.1m991.8m1.4b2.0b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Revenue

111.3m139.1m166.8m178.7m212.0m246.7m261.2m305.9m341.3m357.7m416.8m471.7m498.2m589.2m631.1m673.1m

Cost of goods sold

41.6m53.1m58.9m66.1m76.9m79.7m81.9m94.3m96.6m102.8m116.4m121.7m127.3m143.5m153.2m157.9m

Gross profit

69.7m86.0m107.8m112.6m135.1m167.0m179.3m211.6m244.7m254.8m300.3m350.0m370.9m445.7m477.9m515.2m

Gross profit Margin, %

63%62%65%63%64%68%69%69%72%71%72%74%74%76%76%77%
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Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

366.3m252.5m412.3m401.2m726.5m566.2m

Accounts Receivable

108.3m159.2m203.3m322.8m434.9m574.8m

Prepaid Expenses

35.8m29.1m43.6m77.7m

Current Assets

797.7m907.0m1.1b1.3b2.4b2.3b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Cash

121.1m337.9m329.3m235.1m308.0m325.4m349.1m453.5m289.1m325.1m439.9m1.2b1.1b682.9m704.8m703.6m

Accounts Receivable

84.5m107.9m109.2m111.2m142.7m143.2m159.8m190.3m197.3m220.1m278.1m279.1m291.9m371.0m367.6m424.7m

Prepaid Expenses

53.9m44.0m45.3m46.5m36.6m37.3m64.0m54.7m66.9m117.1m

Current Assets

342.4m828.6m844.7m821.4m983.9m954.1m981.6m1.2b1.1b1.1b1.4b2.1b2.1b2.5b2.4b2.3b
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Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

(73.7m)(179.4m)(198.4m)(451.8m)(149.1m)(26.7m)

Depreciation and Amortization

24.2m42.1m60.4m83.1m113.9m149.6m

Inventories

Accounts Payable

(252.0k)10.2m14.8m(3.6m)(5.5m)(4.8m)
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Net Income

(49.5m)(43.3m)(93.7m)(134.7m)(58.1m)(120.0m)(161.0m)(333.3m)(383.0m)(419.2m)(40.7m)(97.1m)(121.3m)10.6m(42.1m)(33.7m)

Depreciation and Amortization

16.3m7.9m16.6m28.7m13.8m28.9m44.0m17.5m37.5m59.7m25.2m52.4m81.8m33.4m68.6m106.5m

Accounts Payable

(408.0k)12.1m11.0m3.9m6.0k1.6m8.3m3.4m(272.0k)(8.6m)675.0k(7.9m)(11.1m)875.0k(2.6m)5.1m

Cash From Operating Activities

45.5m24.2m66.3m91.3m67.4m147.0m210.0m78.7m(69.5m)27.2m187.4m316.1m458.0m250.1m376.0m521.5m
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USDY, 2018

Revenue/Employee

340.9k

Financial Leverage

3.5 x
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ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 4.4 k in May, 2018.
Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017Dec, 2017FY, 2017Q1, 2018May, 2018

Customers (G2K)

535 533 558 577 607 636 633 657 682 706 737 737 763 790 815 840 850

Billings

$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m

Enterprise Customers

2.73 k3 k3.60 k4.40 k4.40 k

Monthly Transactions

8 b12 b
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ServiceNow Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
FriendlyDataOctober 11, 2018
SkyGiraffeOctober 25, 2017
Digital TelegraphyOctober 02, 2017
Qlue Inc.May 17, 2017
DxContinuumJanuary 18, 2017
BrightPoint SecurityJune 01, 2016
ITappApril 05, 2016
IntreisFebruary 25, 2015
NeebulaJuly 09, 2014
Mirror42July 09, 2013
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 10.0% from Professional Services and Others, 11.0% from IT Operations Management Solutions and 79.0% from Service Management Solutions

ServiceNow revenue breakdown by geographic segment: 8.0% from Asia Pacific and Other, 24.8% from EMEA and 67.2% from North America

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Competitors

Atlassian
Technology - Public
CA Technologies
Technology - Subsidiary
ServiceMax
Technology - Subsidiary
Symantec
Technology - Public
PegaSystems
Technology - Public
Appian
Technology - Public
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ServiceNow Online and Social Media Presence

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ServiceNow News and Updates

March 12, 2019

Q&A: Automating preventive cybersecurity at ServiceNow

An evolving tech landscape faces new security risks to decentralized internet of things and mobile endpoints, as well as the increasing amount of sensitive data in the cloud. By employing the use of that data in automated systems that manage the more repetitive work of digital protection, Sean Conv…
March 11, 2019

Atos Honored by ServiceNow at Annual EMEA Partner Summit

Atos, a global leader in digital transformation, today announces that it has been recognized by ServiceNow as its EMEA Service Provider Partner of the Year for 2018. The honor was presented at ServiceNow’s annual EMEA Partner Summit, which took place in Barcelona.read more
March 08, 2019

Bakers to roll out ServiceNow as part of three-year business services transformation plan

Baker McKenzie is rolling out ServiceNow as part of a three-year global professional business services (PBS) transformation plan that will see 315 services requested and run through the enterprise cloud service management platform. As we celebrate International Women’s Day, we spoke to global direct…
March 06, 2019

DotWalk's AI-Powered Automated Testing Software Instantly Increases Your ServiceNow Test Coverage, Reducing Time to Upgrade

SOLANA BEACH, Calif., March 6, 2019 /PRNewswire/ -- Failing to catch bugs before they make it to production has a high cost for businesses and a negative impact on end-user experience. According to a study conducted by the US government National Institute of Standards & Technology (NIST), ...
February 28, 2019

ServiceNow BrandVoice: The Future Of Workflow

The world of work is changing rapidly—you need the right tools to change with it.
February 14, 2019

Itsm Market to Witness Huge Growth by 2025 | ServiceNow, IBM, CloudHealth Technologies

HTF MI broadcasted a new title “Global Itsm Industry Market Research Report” with 124 pages and in-depth assessment including key market trends, upcoming technologies, industry drivers Posted via Industry Today. Follow us on Twitter @IndustryToday
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 ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are John Donahoe, Chris Bedi and Lara Caimi.

  • How many employees does ServiceNow have?

    ServiceNow has 8,154 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $2.6 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $319.9 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include Atlassian, CA Technologies and ServiceMax.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Glendale, Waltham, Franklin and in 69 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 76 offices.

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