ServiceNow

OverviewSuggest Edit

ServiceNow is a company developing enterprise cloud computing solutions. It offers a cloud-based platform that digitalizes IT, employee, and customer workflows and delivers an app engine for building custom solutions. The company serves education, financial services, government, healthcare, manufacturing, and telecommunications industries.

TypePublic
Founded2004
HQSanta Clara, USMap
Websiteservicenow.com
Employee Ratings3.6More
Culture scoreB+More
View Jobs (541)

Recent NewsAll News

Latest Updates

Employees (est.) (Mar 2020)11,148(+8%)
Job Openings541
Revenue (FY, 2019)$3.5 B(+33%)
Share Price (May 2020)$387.9 (+3%)

Key People/Management at ServiceNow

Bill McDermott

Bill McDermott

President and CEO
Alan Marks

Alan Marks

Chief Marketing and Communications Officer
Chris Bedi

Chris Bedi

Chief Information Officer
Lara Caimi

Lara Caimi

Chief Strategy Officer
Chirantan Desai

Chirantan Desai

Chief Product Officer
Russ Elmer

Russ Elmer

General Counsel
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ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
Addison, US
15725 Dallas Pkwy #200
Atlanta, US
The Queen Building, 5 Concourse Pkwy #2400
Austin, US
201 W 5th St 11th Floor
Bentonville, US
1202 NE McClain Rd Bldg 7
Boston, US
131 Dartmouth St Floor 3
Show all (76)

ServiceNow Financials and Metrics

ServiceNow Revenue

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View revenue for all periods
ServiceNow's revenue was reported to be $3.46 b in FY, 2019 which is a 32.6% increase from the previous period.
USD

Revenue (Q1, 2020)

1.0b

Gross profit (Q1, 2020)

823.0m

Gross profit margin (Q1, 2020), %

78.7%

Net income (Q1, 2020)

48.2m

EBIT (Q1, 2020)

49.3m

Market capitalization (29-May-2020)

73.6b

Closing stock price (29-May-2020)

387.9

Cash (31-Mar-2020)

808.7m

EV

74.0b
ServiceNow's current market capitalization is $73.6 b.
Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Revenue

1.4b1.9b2.6b3.5b

Revenue growth, %

38%39%35%33%

Cost of goods sold

398.7m499.8m622.7m796.6m

Gross profit

991.8m1.4b2.0b2.7b
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020

Revenue

305.9m341.3m357.7m416.8m471.7m498.2m589.2m631.1m673.1m788.9m833.9m885.8m1.0b

Cost of goods sold

94.3m96.6m102.8m116.4m121.7m127.3m143.5m153.2m157.9m186.3m198.1m200.8m223.4m

Gross profit

211.6m244.7m254.8m300.3m350.0m370.9m445.7m477.9m515.2m602.7m635.8m685.0m823.0m

Gross profit Margin, %

69%72%71%72%74%74%76%76%77%76%76%77%79%
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Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Cash

401.2m726.5m566.2m775.8m

Accounts Receivable

322.8m434.9m574.8m835.3m

Prepaid Expenses

43.6m77.7m132.9m125.5m

Current Assets

1.3b2.4b2.3b2.8b
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020

Cash

453.5m289.1m325.1m439.9m1.2b1.1b682.9m704.8m703.6m639.7m583.6m622.9m808.7m

Accounts Receivable

190.3m197.3m220.1m278.1m279.1m291.9m371.0m367.6m424.7m422.6m503.4m539.4m615.2m

Prepaid Expenses

46.5m36.6m37.3m64.0m54.7m66.9m117.1m115.3m115.3m145.6m133.5m128.5m149.1m

Current Assets

1.2b1.1b1.1b1.4b2.1b2.1b2.5b2.4b2.3b2.4b2.4b2.3b2.8b
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Annual
USDFY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(451.8m)(149.1m)(26.7m)626.7m

Depreciation and Amortization

83.1m113.9m149.6m252.1m

Accounts Payable

(3.6m)(5.5m)(4.8m)21.4m

Cash From Operating Activities

159.9m642.8m811.1m1.2b
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020

Net Income

(333.3m)(383.0m)(419.2m)(40.7m)(97.1m)(121.3m)10.6m(42.1m)(33.7m)(1.5m)(12.6m)28.0m48.2m

Depreciation and Amortization

17.5m37.5m59.7m25.2m52.4m81.8m33.4m68.6m106.5m55.4m115.8m179.8m76.2m

Accounts Payable

3.4m(272.0k)(8.6m)675.0k(7.9m)(11.1m)875.0k(2.6m)5.1m6.6m25.1m30.1m20.7m

Cash From Operating Activities

78.7m(69.5m)27.2m187.4m316.1m458.0m250.1m376.0m521.5m360.8m604.6m814.8m491.6m
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USDY, 2020

EV/EBIT

1.5 k x

EV/CFO

150.6 x

Revenue/Employee

93.9k

Financial Leverage

2.7 x
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Backlog was reported to be $5.8b in Q3, 2019. ServiceNow's Enterprise Customers was reported to be 6.2 k in FY, 2019.
FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018May, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019

Billings

$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m$665.87 m$720.54 m$3.09 b$857.53 m$871.02 m$915.22 m$4 b

Backlog

$1 b$1.30 b$1.90 b$2.60 b$3.98 b$4.20 b$4.40 b$5.10 b$5.20 b$5.60 b$5.80 b

Remaining Performance Obligations

$3.80 b$4 b$4.20 b$4.90 b$5.10 b$5.40 b$5.60 b$6.60 b

Enterprise Customers

2.73 k3 k3.60 k4.40 k4.40 k5.40 k6.20 k
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Company NameDateDeal Size
Passage AIJanuary 28, 2020
Loom SystemsJanuary 22, 2020
AppseeMay 13, 2019
FriendlyDataOctober 11, 2018
SkyGiraffeOctober 25, 2017
Digital TelegraphyOctober 02, 2017
Qlue Inc.May 17, 2017
DxContinuumJanuary 18, 2017
BrightPoint SecurityJune 01, 2016
ITappApril 05, 2016
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 94.1% from Subscription and 5.9% from Professional Services and Other

ServiceNow revenue breakdown by geographic segment: 9.2% from Asia Pacific and Other, 25.0% from EMEA and 65.8% from North America

ServiceNow Online and Social Media Presence

ServiceNow's Trends

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ServiceNow Company Culture

  • Overall Culture

    B+

    74/100

  • CEO Rating

    A+

    80/100

  • Compensation

    B+

    77/100

  • Diversity

    C+

    68/100

Learn more on Comparably

ServiceNow News and Updates

May 19, 2020

ServiceNow BrandVoice: 5 Ways CIOs Can Help Create A COVID-Aware Workplace

The way we work will never be the same. Here's how to get prepped for the next normal.
April 17, 2020

ServiceNow BrandVoice: The World Is Going Mobile—Shouldn’t Work Do The Same?

With just about everyone carrying the world’s most powerful user interface in their pockets, how can more corporate leaders provide their employees with that seamless mobile experience?
April 11, 2020

ServiceNow BrandVoice: Fighting COVID-19, One App At A Time

The Washington State response team, made up of more than 150 people at any given time, is geographically dispersed.
April 10, 2020

ServiceNow BrandVoice: How To Talk To Employees In The COVID-19 Era

Lessons learned from companies with employee-first communication strategies.
April 03, 2020

ServiceNow BrandVoice: Insights Into The Innovation Paradox (Video)

ServiceNow CEO Bill McDermott riffs on how business leaders can drive innovation across teams, products, and processes.
March 19, 2020

ServiceNow BrandVoice: How To Keep The Humanity In Working From Home

Tips on how employees and their managers can navigate the realities of a COVID-19 quarantine.
Show more

 ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are Bill McDermott, Alan Marks and Chris Bedi.

  • How many employees does ServiceNow have?

    ServiceNow has 11,148 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $3.5 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $310.4 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include Pegasystems, ServiceMax and Atlassian.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 76 offices.