ServiceNow is provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions, and focuses on service management for customer support, human resources, security operations and other enterprise departments. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise.

Santa Clara, US
Size (employees)
6,222 (est)+6%
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US
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Key People/Management at ServiceNow

Michael Scarpelli

Michael Scarpelli

David Schneider

David Schneider

Pat Wadors

Pat Wadors

Lara Caimi

Lara Caimi

Alan Marks

Alan Marks

Robert Specker

Robert Specker

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ServiceNow Office Locations

ServiceNow has offices in Madrid, Detroit, Mexico City, Copenhagen and in 42 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
Atlanta, US
1201 Peachtree St NE
Downers Grove, US
2001 Butterfield Road
Dublin, US
Regus Dublin, OH 545 Metro Pl S #100
Houston, US
7900 North Sam Houston Pkwy W
Kirkland, US
4400 Carillon Point
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ServiceNow Financials and Metrics

ServiceNow Financials

ServiceNow's revenue was reported to be $1.93 b in FY, 2017

Revenue (FY, 2017)

1.9 b

Gross profit (FY, 2017)

1.4 b

Gross profit margin (FY, 2017), %


Net income (FY, 2017)

(149.1 m)

EBIT (FY, 2017)

(101.4 m)

Market capitalization (20-Apr-2018)

28.9 b

Cash (31-Dec-2017)

726.5 m
ServiceNow's current market capitalization is $28.9 b.
USDFY, 2014FY, 2015FY, 2016FY, 2017


682.6 m1 b1.4 b1.9 b

Revenue growth, %


Cost of goods sold

248.8 m329.4 m398.7 m499.8 m

Gross profit

433.8 m676.1 m991.8 m1.4 b
USDFY, 2014FY, 2015FY, 2016FY, 2017


252.5 m412.3 m401.2 m726.5 m

Accounts Receivable

159.2 m203.3 m322.8 m434.9 m

Prepaid Expenses

35.8 m29.1 m43.6 m

Current Assets

907 m1.1 b1.3 b2.4 b
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017


308 m325.4 m349.1 m453.5 m289.1 m325.1 m439.9 m1.2 b1.1 b

Accounts Receivable

142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m279.1 m291.9 m

Prepaid Expenses

53.9 m44 m45.3 m46.5 m36.6 m37.3 m64 m54.7 m66.9 m

Current Assets

983.9 m954.1 m981.6 m1.2 b1.1 b1.1 b1.4 b2.1 b2.1 b
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(179.4 m)(198.4 m)(451.8 m)(149.1 m)

Depreciation and Amortization

42.1 m60.4 m83.1 m113.9 m

Accounts Payable

10.2 m14.8 m(3.6 m)(5.5 m)

Cash From Operating Activities

140.9 m317.8 m159.9 m642.8 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(58.1 m)(120 m)(161 m)(333.3 m)(383 m)(419.2 m)(40.7 m)

Depreciation and Amortization

13.8 m28.9 m44 m17.5 m37.5 m59.7 m25.2 m

Accounts Payable

6 k1.6 m8.3 m3.4 m(272 k)(8.6 m)675 k

Cash From Operating Activities

67.4 m147.6 m211.2 m78.7 m(69.5 m)27.2 m187.4 m
USDY, 2017


344.7 k

Financial Leverage

5.8 x
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ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 3.6 k in FY, 2016.
Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017Dec, 2017

Customers (G2K)

535 533 558 577 607 636 633 657 682 706 737 735 763 790 815


$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m

Enterprise Customers

2.73 k3 k3.60 k

Monthly Transactions

8 b
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ServiceNow Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
SkyGiraffe (31)October 25, 2017
Digital Telegraphy October 02, 2017
Qlue Inc. May 17, 2017
DxContinuum January 18, 2017
BrightPoint Security June 01, 2016
ITapp April 05, 2016
Intreis February 25, 2015
Neebula July 09, 2014
Mirror42 July 09, 2013
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ServiceNow News and Updates

Meet SAMI, a chatbot for the business

CBR talks to SAMI - a chatbot revolutionising how employees interact with their business. The post Meet SAMI, a chatbot for the business appeared first on Computer Business Review.

How Government Should Be Thinking About Cybersecurity

Changes in government technology have improved a number of processes in recent years, but they've also come at a cost, namely in cybersecurity. The post How Government Should Be Thinking About Cybersecurity appeared first on GovLoop.

Baffle raises $6 mln from Envision, ServiceNow Ventures, Thomvest, Industry Ventures, True, others

Baffle said it raised $6 million in Series A funding in a round led by Envision Ventures and joined by ServiceNow Ventures, Thomvest Ventures and Industry Ventures.

Maintaining Agility Without Sacrificing Security

As government agencies increasingly turn to SecOps, they are also turning to the cloud and seeking the assistance of commercial cloud service providers to successfully migrate their platforms. Agency leaders will also need to continue refining security-based techniques to lower their risk profiles. …

The cloud shift is now

In the near future, the cloud will have an even more significant impact on IT than it already does today.
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