OverviewSuggest Edit

ServiceNow is a company that develops enterprise cloud computing solutions. It offers a cloud-based platform that digitalizes IT, employee, and customer workflows and delivers an app engine for building custom solutions. The company serves education, financial, government, healthcare, manufacturing, and telecommunications industries.
TypePublic
Founded2004
HQSanta Clara, CA, US
Websiteservicenow.com
Employee Ratings4.5
Overall CultureA+

Latest Updates

Employees (est.) (Dec 2021)16,881(+29%)
Job Openings1,986
Revenue (FY, 2021)$5.9 B(+31%)
Share Price (May 2022)$432.9(+3%)
Cybersecurity ratingBMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at ServiceNow

Bill McDermott

Bill McDermott

Director, President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Gina Mastantuono

Gina Mastantuono

Chief Financial Officer
Chirantan Desai

Chirantan Desai

Chief Operating Officer
Lara Caimi

Lara Caimi

Chief Customer and Partner Officer
Jacqui Canney

Jacqui Canney

Chief People Officer
Show more

ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 61 other locations
Santa Clara, CA, US (HQ)
2225 Lawson Ln
Addison, TX, US
15725 Dallas Pkwy #200
Atlanta, GA, US
The Queen Building, 5 Concourse Pkwy #2400
Austin, TX, US
201 W 5th St 11th Floor
Bentonville, AR, US
1202 NE McClain Rd Bldg 7
Chesterfield, MO, US
100 Chesterfield Business Pkwy
Show all (67)

ServiceNow Financials and Metrics

ServiceNow Revenue

Embed Graph
View revenue for all periods
ServiceNow's revenue was reported to be $5.9 b in FY, 2021
USD

Revenue (Q1, 2022)

1.7b

Gross profit (Q1, 2022)

1.4b

Gross profit margin (Q1, 2022), %

78.6%

Net income (Q1, 2022)

75.4m

EBIT (Q1, 2022)

87.0m

Market capitalization (12-May-2022)

86.2b

Closing stock price (12-May-2022)

432.9

Cash (31-Mar-2022)

2.3b

EV

86.1b
ServiceNow's current market capitalization is $86.2 b.
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Revenue

2.6b3.5b4.5b5.9b

Revenue growth, %

35%33%31%

Cost of goods sold

622.7m796.6m987.1m1.4b

Gross profit

2.0b2.7b3.5b4.5b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Revenue

788.9m833.9m885.8m1.0b1.1b1.2b1.4b1.4b1.5b1.7b

Cost of goods sold

186.3m198.1m200.8m223.4m232.9m251.7m299.0m329.0m350.0m369.0m

Gross profit

602.7m635.8m685.0m823.0m837.9m900.3m1.1b1.1b1.2b1.4b

Gross profit Margin, %

76%76%77%79%78%78%78%77%77%79%
Annual
USDY, 2013FY, 2019FY, 2020FY, 2021

Cash

366.3m775.8m1.7b1.7b

Accounts Receivable

108.3m835.3m1.0b1.4b

Prepaid Expenses

125.5m191.5m223.0m

Inventories

23.7m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Cash

808.7m837.3m1.3b1821.0t1.4b1.4b2.3b

Accounts Receivable

615.2m632.0m631.1m645.0t781.0m776.0m824.0m

Prepaid Expenses

149.1m170.6m181.5m182.0t205.0m213.0m282.0m

Current Assets

2.8b3.3b4.0b4524.0t4.2b4.3b5.4b
Annual
USDFY, 2019FY, 2020FY, 2021

Net Income

626.7m118.5m230.1m

Depreciation and Amortization

252.1m336.4m472.0m

Accounts Payable

21.4m(33.6m)55.0m

Cash From Operating Activities

1.2b1.8b2.2b
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Net Income

48.2m89.0m101.9m82.4b140.8m203.7m75.4m

Depreciation and Amortization

76.2m158.6m243.3m106.0b221.0m346.0m101.0m

Accounts Payable

20.7m37.3m1.8m89.0b75.0m39.0m69.0m

Cash From Operating Activities

491.6m859.6m1.1b727.0b1.0b1.3b863.0m
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 6.9 k in FY, 2020. ServiceNow's Backlog was reported to be $5.8b in Q3, 2019.
FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021Q2, 2021Q3, 2021

Billings

$3.09 b$857.53 m$871.02 m$915.22 m$4 b$1.1 b$1.08 b$1.14 b$1.44 b$1.44 b$1.42 b$1.47 b

Backlog

$5.1 b$5.2 b$5.6 b$5.8 b

Remaining Performance Obligations

$4.9 b$5.1 b$5.4 b$5.6 b$6.6 b$6.6 b$7 b$7.3 b$8.9 b$8.8 b$9.5 b$9.7 b

Enterprise Customers

5.4 k6.2 k6.9 k
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Company NameDateDeal Size
DotWalkNovember 23, 2021
MapwizeAugust 11, 2021
Swarm64August 05, 2021
LightStepMay 10, 2021
Intellibot.ioMarch 23, 2021
Element AIJanuary 15, 2021$230 m
SweagleJune 22, 2020
Passage AIJanuary 28, 2020
Loom SystemsJanuary 22, 2020
Fairchild Resiliency SystemsNovember 08, 2019
Show more

ServiceNow Revenue Breakdown

Embed Graph

ServiceNow revenue breakdown by business segment: 5.5% from Professional Services and Other and 94.5% from Subscription

ServiceNow revenue breakdown by geographic segment: 63.6% from North America, 10.1% from Asia Pacific and Other and 26.3% from EMEA

Human Capital Metrics

Embed Graph
Show all human capital metrics

ServiceNow Cybersecurity Score

Cybersecurity ratingPremium dataset

B

83/100

SecurityScorecard logo

ServiceNow Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

ServiceNow Online and Social Media Presence

Embed Graph

ServiceNow Company Culture

  • Overall Culture

    A+

    78/100

  • CEO Rating

    A+

    86/100

  • Compensation

    A+

    80/100

  • Diversity

    C+

    68/100

Learn more on Comparably

ServiceNow News and Updates

New Apprenticeship Leverages ServiceNow to Facilitate Internal Growth and Streamline Data Processes

San Antonio, Texas, May 11, 2022 (GLOBE NEWSWIRE) -- New Apprenticeship (NEW), is leveraging the power of ServiceNow, a strategic IT management platform, to build, execute, and scale their programs and business operations to better provide skilled, diverse tech talent to U.S. employers. With the p…

ServiceNow launches major new features for cloud IT service management

ServiceNow, a pioneer in cloud-based IT service management, has announced several significant solutions to improve service operations management, low-code governance and government services.

CereCore joins ServiceNow Partner Programs

NASHVILLE, Tenn., May 10, 2022 /PRNewswire/ -- CereCore® today announced it has joined the ServiceNow Partner Program to implement ServiceNow solutions and provide professional services to ServiceNow customers. Through the Service Provider Partner Program, CereCore is licensed to purchase...

Thinking about trading options or stock in ServiceNow, Qualcomm, Southwest Airlines, Tesla, or Waste Management?

NEW YORK, April 28, 2022 /PRNewswire/ -- InvestorsObserver issues critical PriceWatch Alerts for NOW, QCOM, LUV, TSLA, and WM. Click a link below then choose between in-depth options trade idea report or a stock score report. Options Report – Ideal trade ideas on up to seven different...

After Q1 Earnings Beat And Raise, ServiceNow CEO Sees 56% Stock Upside

ServiceNow beats and raises and its CEO says the stock has 56% upside

Quantum Metric Integrates with ServiceNow to Ease Contact Center Frustration

Embedded offering will allow ServiceNow customers to access session replay tools within the platform for the first time COLORADO SPRINGS, Colo., April 26, 2022 /PRNewswire/ -- Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, today announced...
Show more

ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are Bill McDermott, Chris Bedi and Gina Mastantuono.

  • How many employees does ServiceNow have?

    ServiceNow has 16,881 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $5.9 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $349.3 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include SAP, BMC Software and Pegasystems.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 61 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 67 offices.