ServiceNow is an IT cloud company that transforms IT by automating and managing IT service relationships across the global enterprise. The Company integrates ITIL v3 processes, social collaboration for IT departments, software-as-a-service delivery and modern web functionality to deliver a flexible, easy-to-use and self-managing application. 

Company Growth (employees)
Santa Clara, US
Size (employees)
5,223 (est)+9%
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US

Key People/Management at ServiceNow

John Donahoe

John Donahoe

Fred Luddy

Fred Luddy

Chief Product Officer
David Schneider

David Schneider

Senior Vice President of Worldwide Sales and Services

ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Dublin, Atlanta, Plano and in 42 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
São Paulo, BR
Av. Paulista, 1079 - Bela Vista
Minneapolis, US
7760 France Ave S
Houston, US
7900 North Sam Houston Pkwy W
Downers Grove, US
2001 Butterfield Road
Plano, US
6900 Dallas Pkwy,
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ServiceNow Financials and Metrics

ServiceNow Financials

ServiceNow's revenue was reported to be $416.8 m in Q1, 2017

Revenue (Q1, 2017)

416.8 m

Gross profit (Q1, 2017)

300.3 m

Gross profit margin (Q1, 2017), %


Net income (Q1, 2017)

(40.7 m)

EBIT (Q1, 2017)

(42.5 m)

Market capitalization (12-Oct-2017)

20.8 b

Cash (31-Mar-2017)

439.9 m
ServiceNow's current market capitalization is $20.8 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016


424.7 m682.6 m1 b1.4 b

Revenue growth, %


Cost of goods sold

27.9 m248.8 m329.4 m398.7 m

Gross profit

396.7 m433.8 m676.1 m991.8 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017


166.8 m178.7 m212 m246.7 m261.2 m305.9 m341.3 m357.7 m416.8 m

Cost of goods sold

58.9 m66.1 m76.9 m79.7 m81.9 m94.3 m96.6 m102.8 m116.4 m

Gross profit

107.8 m112.6 m135.1 m167 m179.3 m211.6 m244.7 m254.8 m300.3 m

Gross profit Margin, %

USDY, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016


29.4 m59.9 m119 m366.3 m252.5 m412.3 m401.2 m

Accounts Receivable

108.3 m159.2 m203.3 m322.8 m


23.7 m35.8 m29.1 m43.6 m

Current Assets

797.7 m907 m1.1 b1.3 b
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017


329.3 m235.1 m308 m325.4 m349.1 m453.5 m289.1 m325.1 m439.9 m

Accounts Receivable

109.2 m111.2 m142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m

Current Assets

844.7 m821.4 m983.9 m954.1 m981.6 m1.2 b1.1 b1.1 b1.4 b


96.5 m97 m115.4 m124.9 m132.7 m154.2 m166.6 m176.1 m189.7 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(6.7 m)(179.4 m)(198.4 m)(451.8 m)

Depreciation and Amortization

2 m42.1 m60.4 m83.1 m

Accounts Receivable

(20 m)(57 m)(51 m)(125.1 m)

Accounts Payable

1.5 m10.2 m14.8 m(3.6 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(50.4 m)(41.1 m)(58.1 m)(61.9 m)(41 m)(333.3 m)(49.6 m)(36.3 m)(40.7 m)

Accounts Receivable

109.2 m111.2 m142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m

Accounts Payable

22.5 m11.4 m18.2 m21 m30.7 m39.6 m41.1 m30 m33.7 m
USDY, 2017


86.8 k

Financial Leverage

5.1 x
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 3.6 k in FY, 2016, which is a 20% increase from the previous period. ServiceNow's Backlog was reported to be $1.9 b in FY, 2016, which is a 46% increase from the previous period
Q1, 2014Q2, 2014Q3, 2014Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017


$267.83 m$281.41 m$207.75 m$850.96 m$267.83 m$281.41 m$286.41 m$1.2 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m

Customers (G2K)



$1 b$1.3 b$1.9 b

Enterprise Customers

2.73 k3 k3.6 k
Show all operating metrics

ServiceNow Market Value History

ServiceNow Median Salaries

Source: 389 public H-1B filings from ServiceNow

Traffic Overview of ServiceNow

ServiceNow Online and Social Media Presence

ServiceNow News and Updates

The fundamental differences between automation and AI

GUEST: The terms “artificial intelligence” and “automation” are often used interchangeably. They’re short-hand for robots and other machines that allow us to operate more efficiently and effectively — whether it’s a mechanical construct piecing together a car or the signal that sets off the smoke al…

ServiceNow just bought a design firm because even enterprise apps have to look pretty

 ServiceNow is best known for helping large organizations organize field service and help desk activity. Today it bought design firm Telepathy because it knows that offering enterprise-class functionality isn’t enough anymore. Your applications have to look good too. The company did not reveal the a…

Dow implements hybrid waterfall, agile approach to digital transformation

While the benefits of agile methodologies are touted across the tech industry, the waterfall approach still has merits in certain circumstances, especially in larger organizations. The Dow Chemical Co. has a history of waterfall-heavy implementation — with the largest SAP implementation in history, …

Company-wide customer service strategy reduces case volume, says ServiceNow GM

Who’s had a bad customer service experience? Everyone … and customer relationship management-based solutions can apply a quick fix, but often don’t get to the root of the problem, creating an endless loop where the customer keeps on calling again and again. ServiceNow Inc.’s Customer Service Managem…

Machine learning, IoT drive ServiceNow strategy across verticals

During the ServiceNow Knowledge17 event in Orlando, Florida, earlier this year, a lot of the buzz was around the new applications the ServiceNow platform was expanding into with new capabilities like machine learning and “internet of things” solutions. Chris Pope, vice president of strategy at Servi…

Tech solutions company gets ‘do-over’ with proven service platform

Out-of-the-box implementation, smooth integration, automation, increased maturity in the security space and single platform efficiency are just some of the ways in which ServiceNow Inc. is helping companies streamline operations and save time and money, according to Bart Murphy (pictured), the forme…
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ServiceNow Company Life and Culture

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