OverviewSuggest Edit

ServiceNow is a company that develops enterprise cloud computing solutions. It offers a cloud-based platform that digitalizes IT, employee, and customer workflows and delivers an app engine for building custom solutions. The company serves education, financial, government, healthcare, manufacturing, and telecommunications industries.

TypePublic
Founded2004
HQSanta Clara, CA, US
Websiteservicenow.com
Employee Ratings4.3
Overall CultureD+

Latest Updates

Employees (est.) (Dec 2020)13,096(+4%)
Job Openings282
Revenue (FY, 2020)$4.5 B(+31%)
Share Price (May 2021)$483.5(-1%)
Cybersecurity ratingCMore

Key People/Management at ServiceNow

Bill McDermott

Bill McDermott

Director, President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Alan Marks

Alan Marks

Chief Marketing and Communications Officer
Gina Mastantuono

Gina Mastantuono

Chief Financial Officer
Chirantan Desai

Chirantan Desai

Chief Product Officer
Lara Caimi

Lara Caimi

Chief Customer and Partner Officer
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ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations
Santa Clara, CA, US (HQ)
2225 Lawson Ln
Addison, TX, US
15725 Dallas Pkwy #200
Atlanta, GA, US
The Queen Building, 5 Concourse Pkwy #2400
Austin, TX, US
201 W 5th St 11th Floor
Bentonville, AR, US
1202 NE McClain Rd Bldg 7
Chesterfield, MO, US
100 Chesterfield Business Pkwy
Show all (71)

ServiceNow Financials and Metrics

ServiceNow Revenue

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View revenue for all periods
ServiceNow's revenue was reported to be $4.52 b in FY, 2020 which is a 30.6% increase from the previous period.
USD

Revenue (Q1, 2021)

1.4b

Gross profit (Q1, 2021)

1.1b

Gross profit margin (Q1, 2021), %

78%

Net income (Q1, 2021)

82.4m

EBIT (Q1, 2021)

97.0m

Market capitalization (7-May-2021)

95.5b

Closing stock price (7-May-2021)

483.5

Cash (31-Mar-2021)

1.8m

EV

95.5b
ServiceNow's current market capitalization is $95.5 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

2.6b3.5b4.5b

Revenue growth, %

35%33%31%

Cost of goods sold

622.7m796.6m987.1m

Gross profit

2.0b2.7b3.5b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Revenue

788.9m833.9m885.8m1.0b1.1b1.2b1.4b

Cost of goods sold

186.3m198.1m200.8m223.4m232.9m251.7m299.0m

Gross profit

602.7m635.8m685.0m823.0m837.9m900.3m1.1b

Gross profit Margin, %

76%76%77%79%78%78%78%
Annual
USDFY, 2018FY, 2019FY, 2020

Cash

566.2m775.8m1.7b

Accounts Receivable

574.8m835.3m1.0b

Prepaid Expenses

132.9m125.5m191.5m

Current Assets

2.3b2.8b4.5b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Cash

639.7m583.6m622.9m808.7m837.3m1.3b1.8m

Accounts Receivable

422.6m503.4m539.4m615.2m632.0m631.1m645.0k

Prepaid Expenses

145.6m133.5m128.5m149.1m170.6m181.5m182.0k

Current Assets

2.4b2.4b2.3b2.8b3.3b4.0b4.5m
Annual
USDFY, 2018FY, 2019FY, 2020

Net Income

(26.7m)626.7m118.5m

Depreciation and Amortization

149.6m252.1m336.4m

Accounts Payable

(4.8m)21.4m(33.6m)

Cash From Operating Activities

811.1m1.2b1.8b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Net Income

(1.5m)(12.6m)28.0m48.2m89.0m101.9m82.4m

Depreciation and Amortization

55.4m115.8m179.8m76.2m158.6m243.3m106.0m

Accounts Payable

6.6m25.1m30.1m20.7m37.3m1.8m89.0m

Cash From Operating Activities

360.8m604.6m814.8m491.6m859.6m1.1b727.0m
USDFY, 2018

EV/EBIT

-754.7 x

EV/CFO

39.5 x

Revenue/Employee

352.1k

Debt/Equity

0.6 x

Debt/Assets

0.2 x

Financial Leverage

3.5 x

P/E Ratio

(1.2k)
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ServiceNow Operating Metrics

ServiceNow's Backlog was reported to be $5.8b in Q3, 2019. ServiceNow's Enterprise Customers was reported to be 6.9 k in FY, 2020.
FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021

Billings

$3.09 b$857.53 m$871.02 m$915.22 m$4 b$1.1 b$1.08 b$1.14 b$1.44 b$5.23 b

Backlog

$5.1 b$5.2 b$5.6 b$5.8 b

Remaining Performance Obligations

$4.9 b$5.1 b$5.4 b$5.6 b$6.6 b$6.6 b$7 b$7.3 b$8.9 b$8.8 b

Enterprise Customers

5.4 k6.2 k6.9 k
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Company NameDateDeal Size
Intellibot.ioMarch 23, 2021
Element AIJanuary 15, 2021$230 m
SweagleJune 22, 2020
Passage AIJanuary 28, 2020
Loom SystemsJanuary 22, 2020
Fairchild Resiliency SystemsNovember 08, 2019
AppseeMay 13, 2019
FriendlyDataOctober 11, 2018
ParloMay 03, 2018
VendorHawkApril 25, 2018
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 98.2% from Professional Services and Other and 1.8% from Other

ServiceNow revenue breakdown by geographic segment: 9.5% from Asia Pacific and Other, 25.1% from EMEA and 65.5% from North America

Human Capital Metrics

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ServiceNow Cybersecurity Score

Cybersecurity ratingPremium dataset

C

76/100

SecurityScorecard logo

ServiceNow Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

ServiceNow Online and Social Media Presence

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ServiceNow Company Culture

  • Overall Culture

    D+

    59/100

  • CEO Rating

    C+

    70/100

  • Compensation

    C

    63/100

Learn more on Comparably

ServiceNow News and Updates

ServiceNow Reports First Quarter 2021 Financial Result

ServiceNow today announced financial results for its first quarter ended March 31, 2021, with subscription revenues of $1,293 million in Q1 2021, representing 30% year‑over‑year growth, 26% adjusted for constant currency.

Digital Transformation Solutions Provider NetImpact Named ServiceNow Elite Partner

NetImpact Strategies, Inc. (NetImpact) announced that it has been named a ServiceNow Elite Partner, a top tier certification status. NetImpact met ServiceNow’s remarkably rigorous set of Elite Partner certification requirements demonstrating depth of ServiceNow certified experts, diversity of implem…

ServiceNow Reports First Quarter 2021 Financial Results

ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today announced financial results for its first quarter ended March 31, 2021, with subscription revenues of $1,293 million in Q1 2021, representing 30% year‑over‑year growth, 26% adjusted for constant c…

Adobe Signs ServiceNow To Its Business Data Platform

Digital marketing and analytics software maker Adobe (ADBE) has nabbed a big win for its real-time customer data platform. Adobe announced Tuesday that ServiceNow (NOW) has signed up to use its Adobe Experience Platform, which is part of the Adobe Experience Cloud. ADBE stock rose on Tuesday.

Digital Transformation Solutions Provider NetImpact Named ServiceNow Elite Partner

FALLS CHURCH, Va., April 27, 2021 /PRNewswire/ -- NetImpact Strategies, Inc. (NetImpact) announced today that it has been named a ServiceNow Elite Partner, a top tier certification status. NetImpact met ServiceNow's remarkably rigorous set of Elite Partner certification requirements...

Advance Solutions Corp. Receives Workflow Achievement Competency with ServiceNow

Advance Solutions Corp. (Advance) today announced they have earned the completed set of Workflow Achievement Badges within the ServiceNow Partner Program.
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ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are Bill McDermott, Chris Bedi and Alan Marks.

  • How many employees does ServiceNow have?

    ServiceNow has 13,096 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $4.5 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $345.1 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include SAP, BMC Software and Pegasystems.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 71 offices.