ServiceNow is an IT cloud company that transforms IT by automating and managing IT service relationships across the global enterprise. The Company integrates ITIL v3 processes, social collaboration for IT departments, software-as-a-service delivery and modern web functionality to deliver a flexible, easy-to-use and self-managing application. 

Company Growth (employees)
Santa Clara, US
Size (employees)
5,223 (est)+9%
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US

Key People at ServiceNow

John Donahoe

John Donahoe

Fred Luddy

Fred Luddy

Chief Product Officer
David Schneider

David Schneider

Senior Vice President of Worldwide Sales and Services

ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Dublin, Atlanta, Plano and in 42 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
São Paulo, BR
Av. Paulista, 1079 - Bela Vista
Minneapolis, US
7760 France Ave S
Houston, US
7900 North Sam Houston Pkwy W
Downers Grove, US
2001 Butterfield Road
Plano, US
6900 Dallas Pkwy,
Show all (46)

ServiceNow Data and Metrics

ServiceNow Financial Metrics

ServiceNow's revenue was reported to be $416.8 m in Q1, 2017

Revenue (Q1, 2017)

416.8 m

Gross profit (Q1, 2017)

300.3 m

Gross profit margin (Q1, 2017), %


Net income (Q1, 2017)

(40.7 m)

EBIT (Q1, 2017)

(42.5 m)

Market capitalization (18-Aug-2017)

18.3 b

Cash (31-Mar-2017)

439.9 m
ServiceNow's current market capitalization is $18.3 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016


424.7 m682.6 m1 b1.4 b

Revenue growth, %


Cost of goods sold

27.9 m248.8 m329.4 m398.7 m

Gross profit

396.7 m433.8 m676.1 m991.8 m

Gross profit Margin, %



(66.3 m)(151.8 m)(166.4 m)(422.8 m)

EBIT margin, %


Interest income

1.4 m23.7 m

Pre tax profit

(175.5 m)(193 m)(450.1 m)

Net Income

(73.7 m)(179.4 m)(198.4 m)(451.8 m)
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017


166.8 m178.7 m212 m246.7 m261.2 m305.9 m341.3 m357.7 m416.8 m

Cost of goods sold

58.9 m66.1 m76.9 m79.7 m81.9 m94.3 m96.6 m102.8 m116.4 m

Gross profit

107.8 m112.6 m135.1 m167 m179.3 m211.6 m244.7 m254.8 m300.3 m

Gross profit Margin, %


Sales and marketing expense

91.9 m84 m110.1 m136.6 m117.9 m158.6 m186.5 m166.5 m212.1 m

R&D expense

35.4 m39.7 m49.8 m53.3 m55.8 m65.9 m70.4 m75 m84.5 m

General and administrative expense

24.9 m23.4 m29.4 m30.4 m33.6 m41.2 m36.1 m40.1 m46.3 m

Operating expense total

152.3 m147.1 m189.3 m220.2 m207.3 m265.8 m292.9 m281.6 m342.8 m


(44.5 m)(34.5 m)(54.2 m)(53.2 m)(28 m)(324.2 m)(48.3 m)(26.8 m)(42.5 m)

EBIT margin, %


Interest expense

8.1 m8.2 m8.4 m8.7 m

Interest income

5.2 m5.9 m702 k2.3 m1.8 m

Pre tax profit

(49.7 m)(40.4 m)(57.1 m)(60.4 m)(39.8 m)(331.6 m)(54.3 m)(33.4 m)(43.5 m)

Income tax expense

661 k602 k987 k1.5 m1.2 m1.8 m(4.6 m)2.9 m(2.8 m)

Net Income

(50.4 m)(41.1 m)(58.1 m)(61.9 m)(41 m)(333.3 m)(49.6 m)(36.3 m)(40.7 m)
USDY, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016


29.4 m59.9 m119 m366.3 m252.5 m412.3 m401.2 m

Accounts Receivable

108.3 m159.2 m203.3 m322.8 m


23.7 m35.8 m29.1 m43.6 m

Current Assets

797.7 m907 m1.1 b1.3 b


75.6 m104.2 m144.7 m181.6 m


8.7 m55 m55.7 m82.5 m

Total Assets

1.2 b1.4 b1.8 b2 b

Accounts Payable

7.4 m17.8 m37.4 m38.1 m

Current Liabilities

328.1 m507 m731.6 m1.1 b

Total Liabilities

1.6 b

Additional Paid-in Capital

573.8 m799.2 m1.1 b1.4 b

Retained Earnings

(179.2 m)(358.6 m)(557 m)(997.4 m)

Total Equity

566.8 m387 m

Financial Leverage

3.2 x5.3 x
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017


329.3 m235.1 m308 m325.4 m349.1 m453.5 m289.1 m325.1 m439.9 m

Accounts Receivable

109.2 m111.2 m142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m

Current Assets

844.7 m821.4 m983.9 m954.1 m981.6 m1.2 b1.1 b1.1 b1.4 b


96.5 m97 m115.4 m124.9 m132.7 m154.2 m166.6 m176.1 m189.7 m


8.6 m58.3 m54.9 m57.4 m55.5 m57.4 m83.1 m84.4 m96.9 m

Total Assets

1.3 b1.3 b1.5 b1.6 b1.7 b1.9 b1.7 b1.8 b2.2 b

Accounts Payable

22.5 m11.4 m18.2 m21 m30.7 m39.6 m41.1 m30 m33.7 m

Current Liabilities

403 m419.3 m540.9 m591.6 m634.8 m1 b852.1 m898.3 m1.1 b

Common Stock

145 k148 k153 k155 k157 k162 k164 k165 k170 k

Additional Paid-in Capital

670.2 m737.5 m887.1 m953.8 m1.1 b1.2 b1.3 b1.3 b1.5 b

Retained Earnings

(272.9 m)(313.9 m)(416.7 m)(478.6 m)(519.6 m)(890.3 m)(928.5 m)(964.8 m)(1 b)

Total Equity

463.1 m516.9 m302.4 m324.3 m362.5 m427.3 m

Financial Leverage

3.4 x3.2 x6.2 x5.3 x5 x5.1 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(6.7 m)(179.4 m)(198.4 m)(451.8 m)

Depreciation and Amortization

2 m42.1 m60.4 m83.1 m

Accounts Receivable

(20 m)(57 m)(51 m)(125.1 m)

Accounts Payable

1.5 m10.2 m14.8 m(3.6 m)

Cash From Operating Activities

13.2 m138.9 m315.1 m159.9 m

Purchases of PP&E

(8 m)(54.4 m)(87.5 m)(105.6 m)

Cash From Investing Activities

(8 m)(316.9 m)(231.7 m)(108.4 m)

Cash From Financing Activities

2.2 m70.8 m83 m(55.8 m)

Income Taxes Paid

360 k12.6 m3.6 m4.3 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(50.4 m)(41.1 m)(58.1 m)(61.9 m)(41 m)(333.3 m)(49.6 m)(36.3 m)(40.7 m)

Accounts Receivable

109.2 m111.2 m142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m

Accounts Payable

22.5 m11.4 m18.2 m21 m30.7 m39.6 m41.1 m30 m33.7 m
USDY, 2017


86.8 k

Financial Leverage

5.1 x

ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 3.6 k in FY, 2016, which is a 20% increase from the previous period. ServiceNow's Backlog was reported to be $1.9 b in FY, 2016, which is a 46% increase from the previous period
Q1, 2014Q2, 2014Q3, 2014Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017


$267.83 m$281.41 m$207.75 m$850.96 m$267.83 m$281.41 m$286.41 m$1.2 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m

Customers (G2K)



$1 b$1.3 b$1.9 b

Enterprise Customers

2.73 k3 k3.6 k

ServiceNow Market Value History

ServiceNow Median Salaries

Source: 389 public H-1B filings from ServiceNow

Traffic Overview of ServiceNow

ServiceNow Online and Social Media Presence

ServiceNow News and Updates

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Why This Could Be the Next $1 Billion Cloud Company

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Okta extends identity management to APIs

 Okta announced it was bringing identity management to APIs today at its Oktane customer conference in Las Vegas. For a long time, Okta was about connecting people with cloud applications such as ServiceNow, Salesforce or Office 365. A couple of years ago, the company extended that capability to ena…

ServiceNow Company Life and Culture

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