OverviewSuggest Edit

ServiceNow is a company that develops enterprise cloud computing solutions. It offers a cloud-based platform that digitalizes IT, employee, and customer workflows and delivers an app engine for building custom solutions. The company serves education, financial, government, healthcare, manufacturing, and telecommunications industries.

TypePublic
Founded2004
HQSanta Clara, CA, US
Websiteservicenow.com
Employee Ratings4.1
Overall CultureD+

Latest Updates

Employees (est.) (Sept 2020)12,643(+7%)
Job Openings1
Revenue (FY, 2020)$4.5 B(+31%)
Share Price (Feb 2021)$533.5
Cybersecurity ratingCMore

Key People/Management at ServiceNow

Bill McDermott

Bill McDermott

President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Alan Marks

Alan Marks

Chief Marketing and Communications Officer
Gina Mastantuono

Gina Mastantuono

Chief Financial Officer
Chirantan Desai

Chirantan Desai

Chief Product Officer
Lara Caimi

Lara Caimi

Chief Customer and Partner Officer
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ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations
Santa Clara, CA, US (HQ)
2225 Lawson Ln
Addison, TX, US
15725 Dallas Pkwy #200
Atlanta, GA, US
The Queen Building, 5 Concourse Pkwy #2400
Austin, TX, US
201 W 5th St 11th Floor
Bentonville, AR, US
1202 NE McClain Rd Bldg 7
Chesterfield, MO, US
100 Chesterfield Business Pkwy
Show all (71)

ServiceNow Financials and Metrics

ServiceNow Revenue

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View revenue for all periods
ServiceNow's revenue was reported to be $4.52 b in FY, 2020
USD

Revenue (FY, 2020)

4.5b

Gross profit (FY, 2020)

3.5b

Gross profit margin (FY, 2020), %

78.2%

Net income (FY, 2020)

118.5m

EBIT (FY, 2020)

198.9m

Market capitalization (26-Feb-2021)

104.6b

Closing stock price (26-Feb-2021)

533.5

Cash (31-Dec-2020)

1.7b

EV

105.1b
ServiceNow's current market capitalization is $104.6 b.
Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Revenue

1.9b2.6b3.5b4.5b

Revenue growth, %

39%35%33%

Cost of goods sold

499.8m622.7m796.6m987.1m

Gross profit

1.4b2.0b2.7b3.5b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

589.2m631.1m673.1m788.9m833.9m885.8m1.0b1.1b1.2b

Cost of goods sold

143.5m153.2m157.9m186.3m198.1m200.8m223.4m232.9m251.7m

Gross profit

445.7m477.9m515.2m602.7m635.8m685.0m823.0m837.9m900.3m

Gross profit Margin, %

76%76%77%76%76%77%79%78%78%
Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Cash

726.5m566.2m775.8m1.7b

Accounts Receivable

434.9m574.8m835.3m1.0b

Prepaid Expenses

77.7m132.9m125.5m191.5m

Current Assets

2.4b2.3b2.8b4.5b
Quarterly
Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(149.1m)(26.7m)626.7m118.5m

Depreciation and Amortization

113.9m149.6m252.1m336.4m

Accounts Payable

(5.5m)(4.8m)21.4m(33.6m)

Cash From Operating Activities

642.8m811.1m1.2b1.8b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

10.6m(42.1m)(33.7m)(1.5m)(12.6m)28.0m48.2m89.0m101.9m

Depreciation and Amortization

33.4m68.6m106.5m55.4m115.8m179.8m76.2m158.6m243.3m

Accounts Payable

875.0k(2.6m)5.1m6.6m25.1m30.1m20.7m37.3m1.8m

Cash From Operating Activities

250.1m376.0m521.5m360.8m604.6m814.8m491.6m859.6m1.1b
USDFY, 2017

Revenue/Employee

348.8k

Debt/Equity

2 x

Debt/Assets

0.3 x

Financial Leverage

5.8 x
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Backlog was reported to be $5.8b in Q3, 2019. ServiceNow's Enterprise Customers was reported to be 6.2 k in FY, 2019.
FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018May, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020

Billings

$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m$665.87 m$720.54 m$3.09 b$857.53 m$871.02 m$915.22 m$4 b$1.10 b$1.08 b$1.14 b

Backlog

$1 b$1.30 b$1.90 b$2.60 b$3.98 b$4.20 b$4.40 b$5.10 b$5.20 b$5.60 b$5.80 b

Remaining Performance Obligations

$3.80 b$4 b$4.20 b$4.90 b$5.10 b$5.40 b$5.60 b$6.60 b$6.60 b$7 b$7.30 b

Enterprise Customers

2.73 k3 k3.60 k4.40 k4.40 k5.40 k6.20 k
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Company NameDateDeal Size
Element AIJanuary 15, 2021$230 m
SweagleJune 22, 2020
Passage AIJanuary 28, 2020
Loom SystemsJanuary 22, 2020
Fairchild Resiliency SystemsNovember 08, 2019
AppseeMay 13, 2019
FriendlyDataOctober 11, 2018
ParloMay 03, 2018
VendorHawkApril 25, 2018
SkyGiraffeOctober 25, 2017
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 94.1% from Subscription and 5.9% from Professional Services and Other

ServiceNow revenue breakdown by geographic segment: 9.2% from Asia Pacific and Other, 25.0% from EMEA and 65.8% from North America

ServiceNow Cybersecurity Score

Cybersecurity ratingPremium dataset

C

77/100

SecurityScorecard logo

ServiceNow Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

ServiceNow Online and Social Media Presence

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ServiceNow Company Culture

  • Overall Culture

    D+

    59/100

  • CEO Rating

    C+

    70/100

  • Compensation

    C

    63/100

Learn more on Comparably

ServiceNow News and Updates

UST Acquires ServiceNow Business from abhra, Inc.

ALISO VIEJO, Calif., Feb. 24, 2021 /PRNewswire/ -- UST, a leading digital transformation solutions company, today announced that it has completed the acquisition of abhra, Inc's business of providing consulting, implementation, extension, and integration services and ongoing support to...

Newly Merged ServiceNow Integrator to be Rebranded as Thirdera, Names New CEO and Chairman

The industry’s largest pure-play ServiceNow consultancy, formed through the merger of Evergreen Systems, Cerna and Novo/Scale, will now be led by longtime ServiceNow leaders, Jason Wojahn and Marc Talluto The industry’s largest pure-play ServiceNow consultancy, formed through the merger of Evergreen…

Lakeside Software Integrates with ServiceNow to Drive Proactive IT Service Management

BOSTON, Feb. 9, 2021 /PRNewswire/ -- Lakeside Software today announced the availability of SysTrack Root Cause Analysis, an app for ServiceNow that delivers endpoint intelligence to enable proactive service desk operations and improve workforce efficiency. The integration provides context...

ServiceNow to Invest $100M in Black Communities

Global software firm ServiceNow Inc. is putting $100 million behind efforts to support homeownership, entrepreneurship and neighborhood revitalization efforts in Black communities in 10 U.S. metropolitan areas, including San Diego.

Servicenow Inc (NOW) CFO Gina Mastantuono Sold $2.1 million of Shares

CFO of Servicenow Inc (30-Year Financial, Insider Trades) Gina Mastantuono (insider trades) sold 3,798 shares of NOW on 01/29/2021 at an average price of $546.5 a share. The total sale was $2.1 million.

ServiceNow BrandVoice: The Power Of Reflection And Self-Assessment

How to create strategic goals that set the scene for enduring success.
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ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are Bill McDermott, Chris Bedi and Alan Marks.

  • How many employees does ServiceNow have?

    ServiceNow has 12,643 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $4.5 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $357.5 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include SAP, BMC Software and Pegasystems.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 71 offices.