OverviewSuggest Edit

ServiceNow is a company that develops enterprise cloud computing solutions. It offers a cloud-based platform that digitalizes IT, employee, and customer workflows and delivers an app engine for building custom solutions. The company serves education, financial, government, healthcare, manufacturing, and telecommunications industries.

TypePublic
Founded2004
HQSanta Clara, CA, US
Websiteservicenow.com
Employee Ratings4.3
Overall CultureD

Latest Updates

Employees (est.) (Dec 2020)13,096(+4%)
Job Openings1,892
Revenue (FY, 2020)$4.5 B(+31%)
Share Price (Jul 2021)$586.2(+2%)
Cybersecurity ratingCMore

Key People/Management at ServiceNow

Bill McDermott

Bill McDermott

Director, President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Alan Marks

Alan Marks

Chief Marketing and Communications Officer
Gina Mastantuono

Gina Mastantuono

Chief Financial Officer
Chirantan Desai

Chirantan Desai

Chief Product Officer
Lara Caimi

Lara Caimi

Chief Customer and Partner Officer
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ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations
Santa Clara, CA, US (HQ)
2225 Lawson Ln
Addison, TX, US
15725 Dallas Pkwy #200
Atlanta, GA, US
The Queen Building, 5 Concourse Pkwy #2400
Austin, TX, US
201 W 5th St 11th Floor
Bentonville, AR, US
1202 NE McClain Rd Bldg 7
Chesterfield, MO, US
100 Chesterfield Business Pkwy
Show all (71)

ServiceNow Financials and Metrics

ServiceNow Revenue

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View revenue for all periods
ServiceNow's revenue was reported to be $4.52 b in FY, 2020 which is a 30.6% increase from the previous period.
USD

Revenue (Q1, 2021)

1.4b

Gross profit (Q1, 2021)

1.1b

Gross profit margin (Q1, 2021), %

78%

Net income (Q1, 2021)

82.4m

EBIT (Q1, 2021)

97.0m

Market capitalization (23-Jul-2021)

115.7b

Closing stock price (23-Jul-2021)

586.2

Cash (31-Mar-2021)

1.8m

EV

115.7b
ServiceNow's current market capitalization is $115.7 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

2.6b3.5b4.5b

Revenue growth, %

35%33%31%

Cost of goods sold

622.7m796.6m987.1m

Gross profit

2.0b2.7b3.5b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Revenue

788.9m833.9m885.8m1.0b1.1b1.2b1.4b

Cost of goods sold

186.3m198.1m200.8m223.4m232.9m251.7m299.0m

Gross profit

602.7m635.8m685.0m823.0m837.9m900.3m1.1b

Gross profit Margin, %

76%76%77%79%78%78%78%
Annual
USDFY, 2018FY, 2019FY, 2020

Cash

566.2m775.8m1.7b

Accounts Receivable

574.8m835.3m1.0b

Prepaid Expenses

132.9m125.5m191.5m

Current Assets

2.3b2.8b4.5b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Cash

639.7m583.6m622.9m808.7m837.3m1.3b1.8m

Accounts Receivable

422.6m503.4m539.4m615.2m632.0m631.1m645.0k

Prepaid Expenses

145.6m133.5m128.5m149.1m170.6m181.5m182.0k

Current Assets

2.4b2.4b2.3b2.8b3.3b4.0b4.5m
Annual
USDFY, 2018FY, 2019FY, 2020

Net Income

(26.7m)626.7m118.5m

Depreciation and Amortization

149.6m252.1m336.4m

Accounts Payable

(4.8m)21.4m(33.6m)

Cash From Operating Activities

811.1m1.2b1.8b
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Net Income

(1.5m)(12.6m)28.0m48.2m89.0m101.9m82.4m

Depreciation and Amortization

55.4m115.8m179.8m76.2m158.6m243.3m106.0m

Accounts Payable

6.6m25.1m30.1m20.7m37.3m1.8m89.0m

Cash From Operating Activities

360.8m604.6m814.8m491.6m859.6m1.1b727.0m
USDFY, 2018

EV/EBIT

-754.7 x

EV/CFO

39.5 x

Revenue/Employee

352.1k

Debt/Equity

0.6 x

Debt/Assets

0.2 x

Financial Leverage

3.5 x

P/E Ratio

(1.2k)
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ServiceNow Operating Metrics

ServiceNow's Backlog was reported to be $5.8b in Q3, 2019. ServiceNow's Enterprise Customers was reported to be 6.9 k in FY, 2020.
FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021

Billings

$3.09 b$857.53 m$871.02 m$915.22 m$4 b$1.1 b$1.08 b$1.14 b$1.44 b$5.23 b

Backlog

$5.1 b$5.2 b$5.6 b$5.8 b

Remaining Performance Obligations

$4.9 b$5.1 b$5.4 b$5.6 b$6.6 b$6.6 b$7 b$7.3 b$8.9 b$8.8 b

Enterprise Customers

5.4 k6.2 k6.9 k
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Company NameDateDeal Size
Intellibot.ioMarch 23, 2021
Element AIJanuary 15, 2021$230 m
SweagleJune 22, 2020
Passage AIJanuary 28, 2020
Loom SystemsJanuary 22, 2020
Fairchild Resiliency SystemsNovember 08, 2019
AppseeMay 13, 2019
FriendlyDataOctober 11, 2018
ParloMay 03, 2018
VendorHawkApril 25, 2018
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 98.2% from Professional Services and Other and 1.8% from Other

ServiceNow revenue breakdown by geographic segment: 9.5% from Asia Pacific and Other, 25.1% from EMEA and 65.5% from North America

Human Capital Metrics

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ServiceNow Cybersecurity Score

Cybersecurity ratingPremium dataset

C

78/100

SecurityScorecard logo

ServiceNow Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

ServiceNow Online and Social Media Presence

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ServiceNow Company Culture

  • Overall Culture

    D

    60/100

  • CEO Rating

    B

    70/100

  • Compensation

    C

    63/100

Learn more on Comparably

ServiceNow News and Updates

ServiceNow is on a collision course with Salesforce.com. Here’s why

ServiceNow Inc. is a company that investors love to love. But there’s caution in the investor community right now as confusion about transitory inflation and higher interest rates looms. ServiceNow also suffers from perfection syndrome and elevated expectations. The company — which offers a workflo…

Beyond20 Advances to a Premier Partner in the ServiceNow Partner Program

Beyond20 announced today its advancement to Premier Partner in the ServiceNow Partner Program. This new designation reflects the DC-based consulting and training firm’s depth of knowledge and ability to execute within the Now Platform®.

Wipro partners with ServiceNow to offer FieldX for enhanced after-sales services

Wipro today launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow's Now Platform. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while reducing costs.

Atrinet Partners with ServiceNow to Transform Telecommunications Industry with End-to-End Network Automation

Atrinet, a leading provider of cloud-native, AI-optimized, Open Network Automation software that discovers, monitors and automates the networks and services of global service providers and enterprises, today announced it has joined the ServiceNow Partner Program as a Technology Partner.

Atrinet Partners with ServiceNow to Transform Telecommunications Industry with End-to-End Network Automation

Atrinet, a leading provider of cloud-native, AI-optimized, Open Network Automation software that discovers, monitors and automates the networks and services of global service providers and enterprises, today announced it has joined the ServiceNow Partner Program as a Technology Partner.

ServiceNow A/NZ revenue rises to $335M, but losses remain

Enterprise software vendor ServiceNow has seen its Australia and New Zealand revenue rise by almost a third, but barely put a dent in its overall loss.
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ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are Bill McDermott, Chris Bedi and Alan Marks.

  • How many employees does ServiceNow have?

    ServiceNow has 13,096 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $4.5 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $345.1 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include SAP, BMC Software and Pegasystems.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 66 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 71 offices.