ServiceNow is provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions, and focuses on service management for customer support, human resources, security operations and other enterprise departments. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise.

Employee Rating

3.5More
TypePublic
HQSanta Clara, US
Founded2004
Size (employees)7,150 (est)+15%
Websiteservicenow.com
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US
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Key People/Management at ServiceNow

John Donahoe

John Donahoe

President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Lara Caimi

Lara Caimi

Senior Vice President, Corporate Strategy
Chirantan CJ Desai

Chirantan CJ Desai

Chief Product Officer
Alan Marks

Alan Marks

Chief Communications Officer
Dan Rogers

Dan Rogers

Chief Marketing Officer
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ServiceNow Office Locations

ServiceNow has offices in Wellington, Auckland, Chatuchak, Minato and in 62 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
Addison, US
200 15725 Dallas Pkwy
Atlanta, US
400 Suite 200 1201 Peachtree St NE
Austin, US
250 7500 Rialto Blvd
Bentonville, US
1202 NE McClain Rd
Bloomington, US
7760 France Ave S
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ServiceNow Financials and Metrics

ServiceNow Revenue

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ServiceNow's revenue was reported to be $1.93 b in FY, 2017 which is a 39% increase from the previous period.
USD

Revenue (Q2, 2018)

631.1m

Gross profit (Q2, 2018)

477.9m

Gross profit margin (Q2, 2018), %

75.7%

Net income (Q2, 2018)

(52.7m)

EBIT (Q2, 2018)

(32.0m)

Market capitalization (5-Nov-2018)

32.1b

Closing stock price (5-Nov-2018)

180.4

Cash (30-Jun-2018)

704.8m
ServiceNow's current market capitalization is $32.1 b.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

424.7m682.6m1.0b1.4b1.9b

Revenue growth, %

61%47%38%39%

Cost of goods sold

155.3m248.8m329.4m398.7m499.8m

Gross profit

269.4m433.8m676.1m991.8m1.4b
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

366.3m252.5m412.3m401.2m726.5m

Accounts Receivable

108.3m159.2m203.3m322.8m434.9m

Prepaid Expenses

35.8m29.1m43.6m77.7m

Current Assets

797.7m907.0m1.1b1.3b2.4b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Cash

121.1m337.9m329.3m235.1m308.0m325.4m349.1m453.5m289.1m325.1m439.9m1.2b1.1b682.9m704.8m

Accounts Receivable

84.5m107.9m109.2m111.2m142.7m143.2m159.8m190.3m197.3m220.1m278.1m279.1m291.9m371.0m367.6m

Prepaid Expenses

53.9m44.0m45.3m46.5m36.6m37.3m64.0m54.7m66.9m117.1m

Current Assets

342.4m828.6m844.7m821.4m983.9m954.1m981.6m1.2b1.1b1.1b1.4b2.1b2.1b2.5b2.4b
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(73.7m)(179.4m)(198.4m)(451.8m)(149.1m)

Depreciation and Amortization

24.2m42.1m60.4m83.1m113.9m

Inventories

Accounts Payable

(252.0k)10.2m14.8m(3.6m)(5.5m)
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Net Income

(49.5m)(43.3m)(93.7m)(134.7m)(58.1m)(120.0m)(161.0m)(333.3m)(383.0m)(419.2m)(40.7m)(97.1m)(121.3m)10.6m(42.1m)

Depreciation and Amortization

16.3m7.9m16.6m28.7m13.8m28.9m44.0m17.5m37.5m59.7m25.2m52.4m81.8m33.4m68.6m

Accounts Payable

(408.0k)12.1m11.0m3.9m6.0k1.6m8.3m3.4m(272.0k)(8.6m)675.0k(7.9m)(11.1m)875.0k(2.6m)

Cash From Operating Activities

45.5m24.2m66.3m91.3m67.4m147.0m210.0m78.7m(69.5m)27.2m187.4m316.1m458.0m250.1m376.0m
USDY, 2018

Financial Leverage

3.9 x
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ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 4.4 k in May, 2018.
Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017Dec, 2017FY, 2017Q1, 2018May, 2018

Customers (G2K)

535 533 558 577 607 636 633 657 682 706 737 737 763 790 815 840 850

Billings

$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m

Enterprise Customers

2.73 k3 k3.60 k4.40 k4.40 k

Monthly Transactions

8 b12 b
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ServiceNow Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
FriendlyDataOctober 11, 2018
SkyGiraffeOctober 25, 2017
Digital TelegraphyOctober 02, 2017
Qlue Inc.May 17, 2017
DxContinuumJanuary 18, 2017
BrightPoint SecurityJune 01, 2016
ITappApril 05, 2016
IntreisFebruary 25, 2015
NeebulaJuly 09, 2014
Mirror42July 09, 2013
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 10.0% from Professional Services and Others, 11.0% from IT Operations Management Solutions and 79.0% from Service Management Solutions

ServiceNow revenue breakdown by geographic segment: 8.0% from Asia Pacific and Other, 24.8% from EMEA and 67.2% from North America

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ServiceNow Online and Social Media Presence

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ServiceNow News and Updates

1901 Group Achieves Managed Services Provider and Sales Partner Designations from ServiceNow

RESTON, Va., Oct. 23, 2018 /PRNewswire/ -- 1901 Group today announced it has achieved the ServiceNow™ Managed Service Provider and Sales Partner designations. This achievement recognizes 1901 Group's expertise and commitment to enabling Federal government customers with efficient...

Attivio Announces Early Access to Elevate for ServiceNow, which Delivers Intelligent Answers and Insights to ITSM, CSM, and HR Products

New suite of apps injects productivity and process efficiencies into customer and employee workflows.read more

ServiceNow to acquire natural language query tech of FriendlyData

Enterprise cloud service management company ServiceNow, which counts US global law firm Latham & Watkins among its clients, has agreed to acquire the natural language query technology of two-year old San Francisco startup FriendlyData, which will make it easier for non-technical users of the Now…

ServiceNow to acquire FriendlyData for its natural language search technology

Enterprise cloud service management company ServiceNow announced today that it will acquire FriendlyData and integrate the startup’s natural language search technology into apps on its Now platform. Founded in 2016, FriendlyData’s natural language query (NLQ) technology enables enterprise customers …

Tenable and ServiceNow Enhance Strategic Security Alliance to Reduce Cyber Risk

New integrations deliver common visibility to security and IT operations teams to simplify cyber risk management and reduction New integrations deliver common visibility to security and IT operations teams to simplify cyber risk management and reduction

IT Service Management (ITSM) 2018 Global Market Key Players - ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software......

IT Service Management (ITSM) – Global Market Demand, Growth, Opportunities, Manufacturers, Analysis of Top Key Players and Forecast to 2025 Posted via Industry Today. Follow us on Twitter @IndustryToday
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ServiceNow Company Life and Culture

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ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are John Donahoe, Chris Bedi and Lara Caimi.

  • How many employees does ServiceNow have?

    ServiceNow has 7,150 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $1.9 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $270.4 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include Atlassian, CA Technologies and ServiceMax.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Wellington, Auckland, Chatuchak, Minato and in 62 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 68 offices.