ServiceNow
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ServiceNow

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    • Technologyautomationcloudcloud platforms(PaaS)cloud services(SaaS)enterprise softwareit services

    ServiceNow is provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions, and focuses on service management for customer support, human resources, security operations and other enterprise departments. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise.

    Revenue(FY, 2017)
    $1.9 B
    Market capitalization(2019-01-11)
    $34.4 B
    Enterprise Customers(May, 2018)
    4.4 K

    Employee Rating

    3.6More
    TypePublic
    HQSanta Clara, US
    Founded2004
    Size (employees)7,150 (est)+15%
    Websiteservicenow.com
    ServiceNow was founded in 2004 and is headquartered in Santa Clara, US
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    Key People/Management at ServiceNow

    John Donahoe

    John Donahoe

    President and CEO
    Chris Bedi

    Chris Bedi

    Chief Information Officer
    Lara Caimi

    Lara Caimi

    Senior Vice President, Corporate Strategy
    Chirantan CJ Desai

    Chirantan CJ Desai

    Chief Product Officer
    Alan Marks

    Alan Marks

    Chief Communications Officer
    Dan Rogers

    Dan Rogers

    Chief Marketing Officer
    Show more

    ServiceNow Office Locations

    ServiceNow has offices in Santa Clara, Madison, Glendale, Waltham and in 62 other locations
    Santa Clara, US (HQ)
    2225 Lawson Ln
    Addison, US
    200 15725 Dallas Pkwy
    Atlanta, US
    400 Suite 200 1201 Peachtree St NE
    Austin, US
    250 7500 Rialto Blvd
    Bentonville, US
    1202 NE McClain Rd
    Bloomington, US
    7760 France Ave S
    Show all (68)
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    ServiceNow Financials and Metrics

    ServiceNow Revenue

    Embed Graph
    View revenue for all periods
    ServiceNow's revenue was reported to be $1.93 b in FY, 2017 which is a 39% increase from the previous period.
    USD

    Revenue (Q3, 2018)

    		673.1m

    Gross profit (Q3, 2018)

    		515.2m

    Gross profit margin (Q3, 2018), %

    		76.5%

    Net income (Q3, 2018)

    		8.4m

    EBIT (Q3, 2018)

    		9.6m

    Market capitalization (11-Jan-2019)

    		34.4b

    Closing stock price (11-Jan-2019)

    		191.7

    Cash (30-Sep-2018)

    		703.6m
    ServiceNow's current market capitalization is $34.4 b.
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Revenue

    		424.7m682.6m1.0b1.4b1.9b

    Revenue growth, %

    		61%47%38%39%

    Cost of goods sold

    		155.3m248.8m329.4m398.7m499.8m

    Gross profit

    		269.4m433.8m676.1m991.8m1.4b
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

    Revenue

    		111.3m139.1m166.8m178.7m212.0m246.7m261.2m305.9m341.3m357.7m416.8m471.7m498.2m589.2m631.1m673.1m

    Cost of goods sold

    		41.6m53.1m58.9m66.1m76.9m79.7m81.9m94.3m96.6m102.8m116.4m121.7m127.3m143.5m153.2m157.9m

    Gross profit

    		69.7m86.0m107.8m112.6m135.1m167.0m179.3m211.6m244.7m254.8m300.3m350.0m370.9m445.7m477.9m515.2m

    Gross profit Margin, %

    		63%62%65%63%64%68%69%69%72%71%72%74%74%76%76%77%
    show all
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Cash

    		366.3m252.5m412.3m401.2m726.5m

    Accounts Receivable

    		108.3m159.2m203.3m322.8m434.9m

    Prepaid Expenses

    		35.8m29.1m43.6m77.7m

    Current Assets

    		797.7m907.0m1.1b1.3b2.4b
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

    Cash

    		121.1m337.9m329.3m235.1m308.0m325.4m349.1m453.5m289.1m325.1m439.9m1.2b1.1b682.9m704.8m703.6m

    Accounts Receivable

    		84.5m107.9m109.2m111.2m142.7m143.2m159.8m190.3m197.3m220.1m278.1m279.1m291.9m371.0m367.6m424.7m

    Prepaid Expenses

    		53.9m44.0m45.3m46.5m36.6m37.3m64.0m54.7m66.9m117.1m

    Current Assets

    		342.4m828.6m844.7m821.4m983.9m954.1m981.6m1.2b1.1b1.1b1.4b2.1b2.1b2.5b2.4b2.3b
    show all
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Net Income

    		(73.7m)(179.4m)(198.4m)(451.8m)(149.1m)

    Depreciation and Amortization

    		24.2m42.1m60.4m83.1m113.9m

    Inventories

    Accounts Payable

    		(252.0k)10.2m14.8m(3.6m)(5.5m)
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

    Net Income

    		(49.5m)(43.3m)(93.7m)(134.7m)(58.1m)(120.0m)(161.0m)(333.3m)(383.0m)(419.2m)(40.7m)(97.1m)(121.3m)10.6m(42.1m)(33.7m)

    Depreciation and Amortization

    		16.3m7.9m16.6m28.7m13.8m28.9m44.0m17.5m37.5m59.7m25.2m52.4m81.8m33.4m68.6m106.5m

    Accounts Payable

    		(408.0k)12.1m11.0m3.9m6.0k1.6m8.3m3.4m(272.0k)(8.6m)675.0k(7.9m)(11.1m)875.0k(2.6m)5.1m

    Cash From Operating Activities

    		45.5m24.2m66.3m91.3m67.4m147.0m210.0m78.7m(69.5m)27.2m187.4m316.1m458.0m250.1m376.0m521.5m
    show all
    USDY, 2018

    Financial Leverage

    		3.5 x
    Show all financial metrics

    ServiceNow Operating Metrics

    ServiceNow's Enterprise Customers was reported to be 4.4 k in May, 2018.
    Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017Dec, 2017FY, 2017Q1, 2018May, 2018

    Customers (G2K)

    		535 wdxefcqufszuzezftuxetqsqxt533 558 577 607 636 633 657 682 706 737 737 763 790 815 840 850

    Billings

    		$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m

    Enterprise Customers

    		2.73 k3 k3.60 k4.40 k4.40 k

    Monthly Transactions

    		8 b12 b
    Show all operating metrics

    ServiceNow Acquisitions / Subsidiaries

    Acquired CompanyDateDeal Size
    FriendlyDataOctober 11, 2018
    SkyGiraffeOctober 25, 2017
    Digital TelegraphyOctober 02, 2017
    Qlue Inc.May 17, 2017
    DxContinuumJanuary 18, 2017
    BrightPoint SecurityJune 01, 2016
    ITappApril 05, 2016
    IntreisFebruary 25, 2015
    NeebulaJuly 09, 2014
    Mirror42July 09, 2013
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    ServiceNow Revenue Breakdown

    Embed Graph

    ServiceNow revenue breakdown by business segment: 10.0% from Professional Services and Others, 11.0% from IT Operations Management Solutions and 79.0% from Service Management Solutions

    ServiceNow revenue breakdown by geographic segment: 8.0% from Asia Pacific and Other, 24.8% from EMEA and 67.2% from North America

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    Competitors

    Atlassian
    Technology - Public
    CA Technologies
    Technology - Subsidiary
    ServiceMax
    Technology - Subsidiary
    Symantec
    Technology - Public
    PegaSystems
    Technology - Public
    Appian
    Technology - Public
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    ServiceNow Online and Social Media Presence

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    ServiceNow News and Updates

    January 10, 2019

    It-As-A-Service (Itaas) 2019 Global Market Key Players – Oracle, CA Technologies, NetSuite, AT&T, British Telecom, Emc2, HP, Dimension Data, ServiceNow, Microsoft......

    It-As-A-Service (Itaas) – Global Market Growth, Opportunities, Analysis Of Top Key Players And Forecast To 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday
    December 28, 2018

    Excellent Growth on Global IT Operations and Service Management Market overview, latest trends, growth and analysis forecast research 2023 - Oracle Corp, ServiceNow Inc, Compuware Corporation, Microsoft Corporation, IBM Corporation, HP Inc.

    This report provides an in-depth study of the “Global IT Operations and Service Management Market" using SWOT analysis, organizational strengths, weaknesses, opportunities and threats. It also provides in-depth surveys of key market players based on various organizational goals such as profiling, pr…
    December 28, 2018

    Upcoming Trends Discussed in Global IT System And Service Management Software Market 2023: Key Players - ServiceNow , Atlassian , IBM , CA Technologies , BMC Software , Hewlett Packard Enterprise and others

    Global IT System And Service Management Software Market 2023: Forecasts, Analysis, Overview and Trends Posted via Industry Today. Follow us on Twitter @IndustryToday
    November 30, 2018

    Asset Reliability Software Market 2018 Advance Technology and New Innovations By Manufacturers Snow Software, Flexera, BMC Software, Ivanti, Certero, Servicenow, Aspera Technologies, Cherwell Software

    Asset Reliability Software Market from Qurate’s Repository provides detailed information, in depth analysis and forecast which is developed by team of experts and professionals. Posted via Industry Today. Follow us on Twitter @IndustryToday
    November 14, 2018

    Catalog Management System Market 2018-2025 Industry SWOT Analysis By TOP Key Players- CA Technologies, SAP, IBM, Oracle, Vinculum, Coupa Software, SunTec, ServiceNow, Salsify, Proactis, Sigma Systems, Fujitsu, GEP, Comarch, Plytix, Zycus

    Qurate Business Intelligence added “Catalog Management System Market” to its research database with information such as company profiles, product picture and specification. Posted via Industry Today. Follow us on Twitter @IndustryToday
    November 13, 2018

    Service Desk Software Global Market 2018-2025: Samanage, Freshservice, Zendesk, ServiceNow, GoToAssist

    Wiseguyreports.Com Publish New Market Research Report On -“Service Desk Software Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2025” Posted via Industry Today. Follow us on Twitter @IndustryToday
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    ServiceNow Company Life and Culture

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     ServiceNow Frequently Asked Questions

    • When was ServiceNow founded?

      ServiceNow was founded in 2004.

    • Who are ServiceNow key executives?

      ServiceNow's key executives are John Donahoe, Chris Bedi and Lara Caimi.

    • How many employees does ServiceNow have?

      ServiceNow has 7,150 employees.

    • What is ServiceNow revenue?

      Latest ServiceNow annual revenue is $1.9 b.

    • What is ServiceNow revenue per employee?

      Latest ServiceNow revenue per employee is $270.4 k.

    • Who are ServiceNow competitors?

      Competitors of ServiceNow include Atlassian, CA Technologies and ServiceMax.

    • Where is ServiceNow headquarters?

      ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

    • Where are ServiceNow offices?

      ServiceNow has offices in Santa Clara, Madison, Glendale, Waltham and in 62 other locations.

    • How many offices does ServiceNow have?

      ServiceNow has 68 offices.