ServiceNow is provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions, and focuses on service management for customer support, human resources, security operations and other enterprise departments. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise.

Company Growth (employees)
Santa Clara, US
Size (employees)
5,895 (est)
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US

Key People/Management at ServiceNow

John Donahoe

John Donahoe

Michael Scarpelli

Michael Scarpelli

Chief Financial Officer
Dan Rogers

Dan Rogers

David Schneider

David Schneider

Senior Vice President of Worldwide Sales and Services

ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Dublin, Atlanta, Plano and in 42 other locations
São Paulo, BR
Av. Paulista, 1079 - Bela Vista
Atlanta, US
1201 Peachtree St NE
Downers Grove, US
2001 Butterfield Road
Dublin, US
Regus Dublin, OH 545 Metro Pl S #100
Houston, US
7900 North Sam Houston Pkwy W
Minneapolis, US
7760 France Ave S
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ServiceNow Financials and Metrics

ServiceNow Financials

ServiceNow's revenue was reported to be $1.4 b in FY, 2016

Revenue (Q2, 2017)

471.7 m

Gross profit (Q2, 2017)

350 m

Gross profit margin (Q2, 2017), %


Net income (Q2, 2017)

(56.5 m)

EBIT (Q2, 2017)

(38.7 m)

Market capitalization (08-Dec-2017)

20.9 b

Cash (30-Jun-2017)

1.2 b
ServiceNow's current market capitalization is $20.9 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016


424.7 m682.6 m1 b1.4 b

Revenue growth, %


Cost of goods sold

27.9 m248.8 m329.4 m398.7 m

Gross profit

396.7 m433.8 m676.1 m991.8 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


111.3 m139.1 m166.8 m178.7 m212 m246.7 m261.2 m305.9 m341.3 m357.7 m416.8 m471.7 m

Cost of goods sold

41.6 m53.1 m58.9 m66.1 m76.9 m79.7 m81.9 m94.3 m96.6 m102.8 m116.4 m121.7 m

Gross profit

69.7 m86 m107.8 m112.6 m135.1 m167 m179.3 m211.6 m244.7 m254.8 m300.3 m350 m

Gross profit Margin, %

USDY, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016


29.4 m59.9 m119 m366.3 m252.5 m412.3 m401.2 m

Accounts Receivable

108.3 m159.2 m203.3 m322.8 m


23.7 m35.8 m29.1 m43.6 m

Current Assets

797.7 m907 m1.1 b1.3 b
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


121.1 m337.9 m329.3 m235.1 m308 m325.4 m349.1 m453.5 m289.1 m325.1 m439.9 m1.2 b

Accounts Receivable

84.5 m107.9 m109.2 m111.2 m142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m279.1 m

Current Assets

342.4 m828.6 m844.7 m821.4 m983.9 m954.1 m981.6 m1.2 b1.1 b1.1 b1.4 b2.1 b


68.6 m86.2 m96.5 m97 m115.4 m124.9 m132.7 m154.2 m166.6 m176.1 m189.7 m213.5 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(6.7 m)(179.4 m)(198.4 m)(451.8 m)

Depreciation and Amortization

2 m42.1 m60.4 m83.1 m

Accounts Receivable

(20 m)(57 m)(51 m)(125.1 m)

Accounts Payable

1.5 m10.2 m14.8 m(3.6 m)
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

(14.7 m)(43.3 m)(50.4 m)(41.1 m)(58.1 m)(61.9 m)(41 m)(333.3 m)(49.6 m)(36.3 m)(40.7 m)

Accounts Receivable

109.2 m111.2 m142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m

Accounts Payable

22.5 m11.4 m18.2 m21 m30.7 m39.6 m41.1 m30 m33.7 m
USDY, 2017


90.3 k

Financial Leverage

6.1 x
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 3.6 k in FY, 2016, which is a 20% increase from the previous period. ServiceNow's Backlog was reported to be $1.9 b in FY, 2016, which is a 46% increase from the previous period
Q1, 2014Q2, 2014Q3, 2014Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017


$267.83 m$281.41 m$207.75 m$850.96 m$267.83 m$281.41 m$286.41 m$1.2 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m

Customers (G2K)



$1 b$1.3 b$1.9 b

Enterprise Customers

2.73 k3 k3.6 k
Show all operating metrics

ServiceNow Market Value History

ServiceNow Median Salaries

Source: 389 public H-1B filings from ServiceNow

ServiceNow's Web-traffic and Trends

ServiceNow Online and Social Media Presence

ServiceNow News and Updates

HR Service Market 2017 Global Analysis By Key Players – ServiceNow, NGA Human Resources, Rochelle de Greeff, PORR, Recruit Group, Deloitte

WiseGuyReports.Com Publish a New Market Research Report On - “HR Service Market 2017 Global Analysis By Key Players – ServiceNow, NGA Human Resources, Rochelle de Greeff, PORR, Recruit Group, Deloitte”. Posted via Industry Today. Follow us on Twitter @IndustryToday

ServiceNow beats forecasts, but slowing growth rate unsettles investors

ServiceNow Inc. beat forecasts on quarterly revenue and profit, but a weaker forecast for subscription revenues spooked investors, who knocked the stock back about 4 percent in after-hours trading The maker of cloud-based workflow automation and service management software maintained its historicall…

Survey finds CIOs are sweet on machine learning

Chief information officers have bought into the promise of machine learning. Now they need to figure out how to make it work. That’s the bottom line of a survey of 500 CIOs by service management software provider ServiceNow Inc. The research found that 89 percent of CIOs are using or planning to use…

Spoke bets on AI to automate company help desks

There’s a new company on the block that’s aiming to help AI take some of the busy work out of jobs that rely on handling requests like IT and HR. The startup, called Spoke, uses machine learning to help businesses automate requests for information. It’s designed to save humans’ time by dealing with …

The fundamental differences between automation and AI

GUEST: The terms “artificial intelligence” and “automation” are often used interchangeably. They’re short-hand for robots and other machines that allow us to operate more efficiently and effectively — whether it’s a mechanical construct piecing together a car or the signal that sets off the smoke al…

ServiceNow just bought a design firm because even enterprise apps have to look pretty

 ServiceNow is best known for helping large organizations organize field service and help desk activity. Today it bought design firm Telepathy because it knows that offering enterprise-class functionality isn’t enough anymore. Your applications have to look good too. The company did not reveal the a…
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ServiceNow Company Life and Culture

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