ServiceNow

OverviewSuggest Edit

ServiceNow is a company that develops enterprise cloud computing solutions. It offers a cloud-based platform that digitalizes IT, employee, and customer workflows and delivers an app engine for building custom solutions. The company serves education, financial, government, healthcare, manufacturing, and telecommunications industries.

TypePublic
Founded2004
HQSanta Clara, USMap
Websiteservicenow.com
Employee Ratings4More
Overall CultureB+More
View Jobs (620)

Locations

ServiceNow is headquartered in
Santa Clara, United States

Location Map
All Locations (72)

Latest Updates

Employees (est.) (Sept 2020)12,643(+7%)
Job Openings620
Revenue (FY, 2019)$3.5 B(+33%)
Share Price (Nov 2020)$508
Cybersecurity ratingBMore

Key People/Management at ServiceNow

Bill McDermott

Bill McDermott

President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Alan Marks

Alan Marks

Chief Marketing and Communications Officer
Gina Mastantuono

Gina Mastantuono

CFO
Chirantan Desai

Chirantan Desai

Chief Product Officer
Lara Caimi

Lara Caimi

Chief Customer and Partner Officer
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ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 67 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
Addison, US
15725 Dallas Pkwy #200
Atlanta, US
The Queen Building, 5 Concourse Pkwy #2400
Austin, US
201 W 5th St 11th Floor
Bentonville, US
1202 NE McClain Rd Bldg 7
Chesterfield, US
100 Chesterfield Business Pkwy
Show all (72)

ServiceNow Financials and Metrics

ServiceNow Revenue

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View revenue for all periods
ServiceNow's revenue was reported to be $3.46 b in FY, 2019 which is a 32.6% increase from the previous period.
USD

Revenue (Q3, 2020)

1.2b

Gross profit (Q3, 2020)

900.3m

Gross profit margin (Q3, 2020), %

78.2%

Net income (Q3, 2020)

12.9m

EBIT (Q3, 2020)

69.3m

Market capitalization (13-Nov-2020)

99.1b

Closing stock price (13-Nov-2020)

508.0

Cash (30-Sept-2020)

1.3b

EV

100.0b
ServiceNow's current market capitalization is $99.1 b.
Annual
USDFY, 2017FY, 2018FY, 2019

Revenue

1.9b2.6b3.5b

Revenue growth, %

39%35%33%

Cost of goods sold

499.8m622.7m796.6m

Gross profit

1.4b2.0b2.7b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

589.2m631.1m673.1m788.9m833.9m885.8m1.0b1.1b1.2b

Cost of goods sold

143.5m153.2m157.9m186.3m198.1m200.8m223.4m232.9m251.7m

Gross profit

445.7m477.9m515.2m602.7m635.8m685.0m823.0m837.9m900.3m

Gross profit Margin, %

76%76%77%76%76%77%79%78%78%
show all
Annual
USDFY, 2017FY, 2018FY, 2019

Cash

726.5m566.2m775.8m

Accounts Receivable

434.9m574.8m835.3m

Prepaid Expenses

77.7m132.9m125.5m

Current Assets

2.4b2.3b2.8b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Cash

682.9m704.8m703.6m639.7m583.6m622.9m808.7m837.3m1.3b

Accounts Receivable

371.0m367.6m424.7m422.6m503.4m539.4m615.2m632.0m631.1m

Prepaid Expenses

117.1m115.3m115.3m145.6m133.5m128.5m149.1m170.6m181.5m

Current Assets

2.5b2.4b2.3b2.4b2.4b2.3b2.8b3.3b4.0b
show all
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

(149.1m)(26.7m)626.7m

Depreciation and Amortization

113.9m149.6m252.1m

Accounts Payable

(5.5m)(4.8m)21.4m

Cash From Operating Activities

642.8m811.1m1.2b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

10.6m(42.1m)(33.7m)(1.5m)(12.6m)28.0m48.2m89.0m101.9m

Depreciation and Amortization

33.4m68.6m106.5m55.4m115.8m179.8m76.2m158.6m243.3m

Accounts Payable

875.0k(2.6m)5.1m6.6m25.1m30.1m20.7m37.3m1.8m

Cash From Operating Activities

250.1m376.0m521.5m360.8m604.6m814.8m491.6m859.6m1.1b
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USDFY, 2017

EV/EBIT

-226.5 x

EV/CFO

35.7 x

Revenue/Employee

348.8k

Debt/Equity

2 x

Debt/Assets

0.3 x

Financial Leverage

5.8 x

P/E Ratio

(149.9)
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Backlog was reported to be $5.8b in Q3, 2019. ServiceNow's Enterprise Customers was reported to be 6.2 k in FY, 2019.
FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018May, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020

Billings

$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m$665.87 m$720.54 m$3.09 b$857.53 m$871.02 m$915.22 m$4 b$1.10 b$1.08 b$1.14 b

Backlog

$1 b$1.30 b$1.90 b$2.60 b$3.98 b$4.20 b$4.40 b$5.10 b$5.20 b$5.60 b$5.80 b

Remaining Performance Obligations

$3.80 b$4 b$4.20 b$4.90 b$5.10 b$5.40 b$5.60 b$6.60 b$6.60 b$7 b$7.30 b

Enterprise Customers

2.73 k3 k3.60 k4.40 k4.40 k5.40 k6.20 k
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Company NameDateDeal Size
SweagleJune 22, 2020
Passage AIJanuary 28, 2020
Loom SystemsJanuary 22, 2020
Fairchild Resiliency SystemsNovember 08, 2019
AppseeMay 13, 2019
FriendlyDataOctober 11, 2018
ParloMay 03, 2018
VendorHawkApril 25, 2018
SkyGiraffeOctober 25, 2017
Digital TelegraphyOctober 02, 2017
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ServiceNow Revenue Breakdown

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ServiceNow revenue breakdown by business segment: 94.1% from Subscription and 5.9% from Professional Services and Other

ServiceNow revenue breakdown by geographic segment: 9.2% from Asia Pacific and Other, 25.0% from EMEA and 65.8% from North America

ServiceNow Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

Learn more about our premium products
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ServiceNow Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

Learn more about our premium products
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ServiceNow Online and Social Media Presence

ServiceNow's Trends

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ServiceNow Company Culture

  • Overall Culture

    B+

    74/100

  • CEO Rating

    A+

    80/100

  • Compensation

    B+

    77/100

  • Diversity

    C+

    68/100

Learn more on Comparably

ServiceNow News and Updates

November 13, 2020

ServiceNow BrandVoice: Why HR And UX Should Be Best Friends

When it comes to designing amazing experiences, these are two great teams that go great together.
October 28, 2020

ServiceNow Hires Gabrielle Toledano as Chief Talent Officer

ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that Gabrielle "Gaby" Toledano is joining the company as Chief Talent Officer.
October 28, 2020

ServiceNow Reports Third Quarter 2020 Financial Results

ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today announced financial results for its third quarter ended September 30, 2020, with subscription revenues of $1,091 million in Q3 2020, representing 31% year‑over‑year growth, 29% adjusted for consta…
October 28, 2020

ServiceNow Appoints Apple Executive Larry Jackson to Its Board of Directors

ServiceNow (NYSE: NOW), the leading workflow company that makes work, work better for people, today announced the appointment of Apple executive Larry Jackson to its board of directors, bringing the total number of directors on ServiceNow’s board to 11.
October 26, 2020

ServiceNow Introduces New Operational Risk and Resilience Capabilities for the Enterprise

In today’s environment, organizations face increasing risk amid the pandemic and continued economic, geopolitical, and climate change-driven disruption. As a trusted partner to companies as they focus on mitigating operational risk, ServiceNow is pleased to announce new Operational Risk and Resilien…
October 22, 2020

Accenture and ServiceNow Launch Dedicated Business Group to Help Organizations Transform Work

Accenture (NYSE: ACN) and ServiceNow (NYSE: NOW) have formed a new business group to help private and public sector clients accelerate their digital transformation and better address today’s dynamic operational challenges. The Accenture ServiceNow Business Group represents a significant multi‑millio…
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 ServiceNow Frequently Asked Questions

  • When was ServiceNow founded?

    ServiceNow was founded in 2004.

  • Who are ServiceNow key executives?

    ServiceNow's key executives are Bill McDermott, Chris Bedi and Alan Marks.

  • How many employees does ServiceNow have?

    ServiceNow has 12,643 employees.

  • What is ServiceNow revenue?

    Latest ServiceNow annual revenue is $3.5 b.

  • What is ServiceNow revenue per employee?

    Latest ServiceNow revenue per employee is $273.7 k.

  • Who are ServiceNow competitors?

    Competitors of ServiceNow include SAP, BMC Software and Pegasystems.

  • Where is ServiceNow headquarters?

    ServiceNow headquarters is located at 2225 Lawson Ln, Santa Clara.

  • Where are ServiceNow offices?

    ServiceNow has offices in Santa Clara, Addison, Atlanta, Austin and in 67 other locations.

  • How many offices does ServiceNow have?

    ServiceNow has 72 offices.