ServiceNow is modern SaaS for enteprise IT service management. ServiceNow integrates ITIL v3 processes, social collaboration for IT departments, software-as-a-service delivery, and modern Web functionality to deliver a flexible, easy-to-use and self-managing application. ServiceNow was founded in 2004 as by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in San Diego, Calif. and has nearly 800 of enterprise customers worldwide. IT in a new economy demands simple and efficient software, which is why the majority of ServiceNow customers are former customers of legacy client / server software from HP and BMC.
Company Growth (employees)
Santa Clara, US
Size (employees)
4,801 (est)+31%
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US

Key People at ServiceNow

John Donahoe

John Donahoe

Fred Luddy

Fred Luddy

Chief Product Officer
David Schneider

David Schneider

Senior Vice President of Worldwide Sales and Services

ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Dublin, Atlanta, Plano and in 47 other locations
Santa Clara, US (HQ)
3260 Jay Street
São Paulo, BR
Av. Paulista, 1079 Bela Vista
Minneapolis, US
7760 France Ave S
Houston, US
7900 North Sam Houston Pkwy W
Downers Grove, US
2001 Butterfield Road
Plano, US
6900 Dallas Pkwy,
Atlanta, US
1201 Peachtree St Ne
Dublin, US
Regus Dublin, Oh 545 Metro Pl S #100

ServiceNow Metrics

ServiceNow Financial Metrics

Revenue (2016)

$1.4 b

Revenue growth (2015-16), %


Gross profit

$991.8 m

Gross profit margin (2016), %


Net income (2016)

($451.8 m)

Market capitalization (28-Apr-2017)

$15.9 b

Closing share price (28-Apr-2017)


Cash (31-Dec-2016)

$401.2 m
ServiceNow's current market capitalization is $15.9 b.
ServiceNow's revenue was reported to be $1.4 b in 2016
FY, 2013FY, 2014FY, 2015Y, 2016


$424.7 m$682.6 m$1 b$1.4 b

Revenue growth, %


Cost of goods sold

$27.9 m$248.8 m$329.4 m$398.7 m

Gross profit

$396.7 m$433.8 m$676.1 m$991.8 m

Gross profit Margin, %


Operating expense total

$335.7 m$585.6 m$842.4 m$1.4 b


($66.3 m)($151.8 m)($166.4 m)($422.8 m)

EBIT margin, %


Interest expense

$31.1 m$33.3 m

Interest income

$1.4 m$23.7 m

Pre tax profit

($175.5 m)($193 m)($450.1 m)

Income tax expense

$1.1 m$3.8 m$5.4 m$1.8 m

Net Income

($73.7 m)($179.4 m)($198.4 m)($451.8 m)
Y, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016


$29.4 m$59.9 m$119 m$366.3 m$252.5 m$412.3 m$401.2 m

Accounts Receivable

$108.3 m$159.2 m$203.3 m$322.8 m


$23.7 m$35.8 m$29.1 m$43.6 m

Current Assets

$797.7 m$907 m$1.1 b$1.3 b


$75.6 m$104.2 m$144.7 m$181.6 m


$8.7 m$55 m$55.7 m$82.5 m

Total Assets

$1.2 b$1.4 b$1.8 b$2 b

Accounts Payable

$7.4 m$17.8 m$37.4 m$38.1 m

Current Liabilities

$328.1 m$507 m$731.6 m$1.1 b

Additional Paid-in Capital

$573.8 m$799.2 m$1.1 b$1.4 b

Retained Earnings

($179.2 m)($358.6 m)($557 m)($997.4 m)

Total Equity

$566.8 m$387 m

Financial Leverage

3.2 x5.3 x
FY, 2013FY, 2014FY, 2015FY, 2016

Net Income

($6.7 m)($179.4 m)($198.4 m)($451.8 m)

Depreciation and Amortization

$2 m$42.1 m$60.4 m$83.1 m

Accounts Receivable

($20 m)($57 m)($51 m)($130 m)


Accounts Payable

$1.5 m$10.2 m$14.8 m($3.6 m)

Cash From Operating Activities

$13.2 m$138.9 m$315.1 m$159.9 m

Purchases of PP&E

($8 m)($54.4 m)($87.5 m)($105.6 m)

Cash From Investing Activities

($8 m)($316.9 m)($231.7 m)($108.4 m)

Cash From Financing Activities

$2.2 m$70.8 m$83 m($55.8 m)

Income Taxes Paid

$360 k$12.6 m$3.6 m$4.3 m

ServiceNow Market Value History

ServiceNow Median Salaries

Source: 389 public H-1B filings from ServiceNow

ServiceNow Online Presence

ServiceNow News

ServiceNow Company Life

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