ServiceNow is provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions, and focuses on service management for customer support, human resources, security operations and other enterprise departments. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise.

Santa Clara, US
Size (employees)
6,222 (est)+6%
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US
Report incorrect company information

Key People/Management at ServiceNow

John Donahoe

John Donahoe

President and CEO
Chris Bedi

Chris Bedi

Chief Information Officer
Lara Caimi

Lara Caimi

Senior Vice President, Corporate Strategy
Chirantan CJ Desai

Chirantan CJ Desai

Chief Product Officer
Alan Marks

Alan Marks

Chief Communications Officer
Dan Rogers

Dan Rogers

Chief Marketing Officer
Show more

ServiceNow Office Locations

ServiceNow has offices in Wellington, Auckland, Chatuchak, Minato and in 62 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
Addison, US
200 15725 Dallas Pkwy
Atlanta, US
400 Suite 200 1201 Peachtree St NE
Austin, US
250 7500 Rialto Blvd
Bentonville, US
1202 NE McClain Rd
Bloomington, US
7760 France Ave S
Show all (68)
Report incorrect company information

ServiceNow Financials and Metrics

ServiceNow Revenue

Embed Graph
ServiceNow's revenue was reported to be $1.93 b in FY, 2017 which is a 39% increase from the previous period.

Revenue (Q1, 2018)

589.2 m

Gross profit (Q1, 2018)

445.7 m

Gross profit margin (Q1, 2018), %


Net income (Q1, 2018)

10.6 m

EBIT (Q1, 2018)

(20.3 m)

Market capitalization (11-Jul-2018)

33.1 b

Closing share price (11-Jul-2018)


Cash (31-Mar-2018)

682.9 m


33.5 b
ServiceNow's current market capitalization is $33.1 b.
USDFY, 2014FY, 2015FY, 2016FY, 2017


682.6 m1 b1.4 b1.9 b

Revenue growth, %


Cost of goods sold

248.8 m329.4 m398.7 m499.8 m

Gross profit

433.8 m676.1 m991.8 m1.4 b
USDFY, 2014FY, 2015FY, 2016FY, 2017


252.5 m412.3 m401.2 m726.5 m

Accounts Receivable

159.2 m203.3 m322.8 m434.9 m

Prepaid Expenses

35.8 m29.1 m43.6 m77.7 m

Current Assets

907 m1.1 b1.3 b2.4 b
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018


308 m325.4 m349.1 m453.5 m289.1 m325.1 m439.9 m1.2 b1.1 b682.9 m

Accounts Receivable

142.7 m143.2 m159.8 m190.3 m197.3 m220.1 m278.1 m279.1 m291.9 m371 m

Prepaid Expenses

53.9 m44 m45.3 m46.5 m36.6 m37.3 m64 m54.7 m66.9 m117.1 m

Current Assets

983.9 m954.1 m981.6 m1.2 b1.1 b1.1 b1.4 b2.1 b2.1 b2.5 b
USDFY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(179.4 m)(198.4 m)(451.8 m)(149.1 m)

Depreciation and Amortization

42.1 m60.4 m83.1 m113.9 m

Accounts Payable

10.2 m14.8 m(3.6 m)(5.5 m)

Cash From Operating Activities

140.9 m317.8 m159.9 m642.8 m
USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018

Net Income

(58.1 m)(120 m)(161 m)(333.3 m)(383 m)(419.2 m)(40.7 m)(97.1 m)(121.3 m)10.6 m

Depreciation and Amortization

13.8 m28.9 m44 m17.5 m37.5 m59.7 m25.2 m52.4 m81.8 m33.4 m

Accounts Payable

6 k1.6 m8.3 m3.4 m(272 k)(8.6 m)675 k(7.9 m)(11.1 m)875 k

Cash From Operating Activities

67.4 m147.6 m211.2 m78.7 m(69.5 m)27.2 m187.4 m316.1 m458 m250.1 m
USDY, 2018


-1.7 k x


134.1 x


1.3 x


0.3 x

Financial Leverage

4.3 x
Show all financial metrics

ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 4.4 k in May, 2018.
Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017Q2, 2017Q3, 2017Dec, 2017FY, 2017Q1, 2018May, 2018

Customers (G2K)

535 533 558 577 607 636 633 657 682 706 737 737 763 790 815 840 850


$850.96 m$267.83 m$281.41 m$286.41 m$1.20 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m$374.91 m$504.92 m$2.31 b$689.39 m

Enterprise Customers

2.73 k3 k3.60 k4.40 k4.40 k

Monthly Transactions

8 b12 b
Show all operating metrics

ServiceNow Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
SkyGiraffe (31)October 25, 2017
Digital Telegraphy October 02, 2017
Qlue Inc. May 17, 2017
DxContinuum January 18, 2017
BrightPoint Security June 01, 2016
ITapp April 05, 2016
Intreis February 25, 2015
Neebula July 09, 2014
Mirror42 July 09, 2013
Brightpoint Security, Inc.
Show more

ServiceNow Revenue Breakdown

Embed Graph

ServiceNow revenue breakdown by business segment: 10.0% from Professional Services and Others, 11.0% from IT Operations Management Solutions and 79.0% from Service Management Solutions

ServiceNow revenue breakdown by geographic segment: 8.0% from Asia Pacific and Other, 24.8% from EMEA and 67.2% from North America

Report incorrect company information

ServiceNow Online and Social Media Presence

Embed Graph
Report incorrect company information

ServiceNow News and Updates

How to Bring Sanity to Your SaaS Procurement

VendorHawk CEO Patrick Lowndes on how engineering teams can work with their finance department to get what they need and still reduce the overall software spend The post How to Bring Sanity to Your SaaS Procurement appeared first on Computer Business Review.

Top 10 Cloud Technology Market: Data Transmission Rising Extensively at a Highest CAGR of 17.7% with Top Competitors like WorkDay, ServiceNow, VMWare, RackSapce, GoDaddy and Forecast to 2025

Top 10 Cloud Technology Market, by Hybrid Cloud, By Cloud Storage, By Cloud Migration Services, By Cloud Orchestration, By Integration Platform-as-a-Service, By Disaster Recovery-as-a-Service, By Multi-Cloud Management, By Video-as-a-Service, By Cloud Analytics, By Wi-Fi-as-a-Service, and By Geograp…

HR Technology Across the Globe

By Debbie Bolla Technology has been and continues to be a big driver of change in all areas of business, and HR is no exception. HR technology has the ability to streamline processes, attract candidates, predict attrition, plan for the future workforce, and importantly, engage employees. But adoptio…

Post-Millennials drive future tech with this chief innovation officer

Children are the future, and they are the inspiration for the technological innovation that will come — and Dave Wright (pictured), chief innovation officer of ServiceNow Inc., is using the inspiration that children’s questions and ideas spark to dream about the future of technology when it comes to…

Accenture leverages ServiceNow in its client software toolbox

Accenture is one of only five companies to be named a Global Strategic Partner with ServiceNow Inc. That designation took on added meaning last month when the professional services firm was recognized as the overall leader in a report that evaluated the partner ecosystem of software as a service pro…

ServiceNow scores own digital processes and learns from ‘Coach K’ to drive business

The evolution of ServiceNow Inc. from a company that provided help desk management 10 years ago to a rapidly growing software as a service and cloud powerhouse today, with a $2 billion annual run rate, started from within. A combination of cultural change and management discipline has propelled the …
Show more
Report incorrect company information

ServiceNow Company Life and Culture

Report incorrect company information