ServiceNow is modern SaaS for enteprise IT service management. ServiceNow integrates ITIL v3 processes, social collaboration for IT departments, software-as-a-service delivery, and modern Web functionality to deliver a flexible, easy-to-use and self-managing application. ServiceNow was founded in 2004 as by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in San Diego, Calif. and has nearly 800 of enterprise customers worldwide. IT in a new economy demands simple and efficient software, which is why the majority of ServiceNow customers are former customers of legacy client / server software from HP and BMC.
Company Growth (employees)
Santa Clara, US
Size (employees)
4,801 (est)+31%
ServiceNow was founded in 2004 and is headquartered in Santa Clara, US

Key People at ServiceNow

John Donahoe

John Donahoe

Fred Luddy

Fred Luddy

Chief Product Officer
David Schneider

David Schneider

Senior Vice President of Worldwide Sales and Services

ServiceNow Office Locations

ServiceNow has offices in Santa Clara, Dublin, Atlanta, Plano and in 42 other locations
Santa Clara, US (HQ)
2225 Lawson Ln
São Paulo, BR
Av. Paulista, 1079 Bela Vista
Minneapolis, US
7760 France Ave S
Houston, US
7900 North Sam Houston Pkwy W
Downers Grove, US
2001 Butterfield Road
Plano, US
6900 Dallas Pkwy,
Atlanta, US
1201 Peachtree St Ne
Dublin, US
Regus Dublin, Oh 545 Metro Pl S #100

ServiceNow Data and Metrics

ServiceNow Financial Metrics

ServiceNow's revenue was reported to be $1.4 b in 2016

Revenue (Y, 2016)

1.4 b

Revenue growth (Y, 2015 - Y, 2016), %


Gross profit (Y, 2016)

991.8 m

Gross profit margin (Y, 2016), %


Net income (Y, 2016)

(451.8 m)

EBIT (Y, 2016)

(422.8 m)

Market capitalization (26-Jun-2017)

18.4 b

Closing share price (26-Jun-2017)


Cash (31-Dec-2016)

401.2 m
ServiceNow's current market capitalization is $18.4 b.
USDFY, 2013FY, 2014FY, 2015Y, 2016


424.7 m682.6 m1 b1.4 b

Revenue growth, %


Cost of goods sold

27.9 m248.8 m329.4 m398.7 m

Gross profit

396.7 m433.8 m676.1 m991.8 m

Gross profit Margin, %


Operating expense total

335.7 m585.6 m842.4 m1.4 b


(66.3 m)(151.8 m)(166.4 m)(422.8 m)

EBIT margin, %


Interest expense

31.1 m33.3 m

Interest income

1.4 m23.7 m

Pre tax profit

(175.5 m)(193 m)(450.1 m)

Income tax expense

1.1 m3.8 m5.4 m1.8 m

Net Income

(73.7 m)(179.4 m)(198.4 m)(451.8 m)
USDY, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016


29.4 m59.9 m119 m366.3 m252.5 m412.3 m401.2 m

Accounts Receivable

108.3 m159.2 m203.3 m322.8 m


23.7 m35.8 m29.1 m43.6 m

Current Assets

797.7 m907 m1.1 b1.3 b


75.6 m104.2 m144.7 m181.6 m


8.7 m55 m55.7 m82.5 m

Total Assets

1.2 b1.4 b1.8 b2 b

Accounts Payable

7.4 m17.8 m37.4 m38.1 m

Current Liabilities

328.1 m507 m731.6 m1.1 b

Additional Paid-in Capital

573.8 m799.2 m1.1 b1.4 b

Retained Earnings

(179.2 m)(358.6 m)(557 m)(997.4 m)

Total Equity

566.8 m387 m

Financial Leverage

3.2 x5.3 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(6.7 m)(179.4 m)(198.4 m)(451.8 m)

Depreciation and Amortization

2 m42.1 m60.4 m83.1 m

Accounts Receivable

(20 m)(57 m)(51 m)(130 m)

Accounts Payable

1.5 m10.2 m14.8 m(3.6 m)

Cash From Operating Activities

13.2 m138.9 m315.1 m159.9 m

Purchases of PP&E

(8 m)(54.4 m)(87.5 m)(105.6 m)

Cash From Investing Activities

(8 m)(316.9 m)(231.7 m)(108.4 m)

Cash From Financing Activities

2.2 m70.8 m83 m(55.8 m)

Income Taxes Paid

360 k12.6 m3.6 m4.3 m
USDY, 2016


377.2 k

Financial Leverage

5.3 x

ServiceNow Operating Metrics

ServiceNow's Enterprise Customers was reported to be 3.6 k in FY, 2016, which is a 20% increase from the previous period. ServiceNow's Order Book was reported to be $1.9 b in FY, 2016, which is a 46% increase from the previous period
Q1, 2014Q2, 2014Q3, 2014Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016Q4, 2016FY, 2016Q1, 2017


$267.83 m$281.41 m$207.75 m$850.96 m$267.83 m$281.41 m$286.41 m$1.2 b$376.68 m$374.91 m$404.28 m$1.69 b$529.23 m

Customers (G2K)


Enterprise Customers

2.73 k3 k3.6 k

Order Book

$1 b$1.3 b$1.9 b

ServiceNow Market Value History

ServiceNow Median Salaries

Source: 389 public H-1B filings from ServiceNow

ServiceNow Online and Social Media Presence

ServiceNow News and Updates

ServiceNow Company Life and Culture

You may also be interested in