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Freshworks

Stock Price

$13.7

2024-05-29

Market Capitalization

$2.9 B

2024-05-29

Revenue

$596.4 M

FY, 2023

Freshworks Summary

Company Summary

Overview
Freshworks is a company that provides SaaS customer engagement solutions for IT, customer service, sales, marketers, and HR sectors. It offers four main products: Freshdesk, Freshservice, Freshsales, and Freshworks Neo. Freshdesk enables interactions with customers and response to customer service requests. Freshservice is and AI-based service management software that offers capabilities such as IT service delivery, change management, employee onboarding, etc. Freshsales focuses on sales management and enables sales workflow automation, quote and dashboard creation, etc. Freshworks Neo is a platform created for Freshworks solutions integration that also offers enterprise and foundational services as well as the Freshworks Marketplace.
Type
Public
Status
Active
Founded
2010
HQ
San Mateo, CA, US | view all locations
Website
https://www.freshworks.com/
Cybersecurity rating
ESG rating
50-59 out of 100|View all ESG data
Sectors

Key People

  • Girish Mathrubootham
  • Tyler Sloat

    Tyler Sloat, Chief Financial Officer

  • Prakash Ramamurthy

    Prakash Ramamurthy, Chief Product Officer

  • Mika Yamamoto

    Mika Yamamoto, Chief Customer and Marketing Officer

    Operating MetricsView all

    Customers with >$5K Annual Recurring Revenue

    19.6K
    17.0%

    Q3, 2023

    Retention Rate

    108.0%

    Q3, 2023

    Paying Customers

    52.5K

    Q1, 2021

    LocationsView all

    14 locations detected

    • San Mateo, CA HQ

      United States

      2950 S Delaware St Suite 201

    • Bellevue, WA

      United States

      11100 NE 8th St 7th Floor

    • Denver, CO

      United States

      1401 Lawrence St #1200

    • Lewes, DE

      United States

      16192 Coastal Hwy

    • Melbourne, VIC

      Australia

      Level 22/120 Spencer St

    • Sydney, NSW

      Australia

      Level 28/161 Castlereagh St

    and 8 others

    Freshworks Financials

    Summary Financials

    Revenue (Q1, 2024)
    $165.1M
    Gross profit (Q1, 2024)
    $139.3M
    Net income (Q1, 2024)
    ($23.3M)
    Cash (Q1, 2024)
    $468.0M
    EBIT (Q1, 2024)
    ($32.2M)
    Enterprise value
    $2.5B

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