OverviewSuggest Edit
Freshworks is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshteam, Freshchat and Freshcaller. The Сompany’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.
| Type | Private | |
| Founded | 2010 | |
| HQ | San Bruno, US | Map |
| Website | freshworks.com | |
| Employee Ratings | More |
Recent NewsAll News
- Profits Can Wait As Freshworks Targets A Cloud Market Dominated By SAP And Salesforce
- Girish Mathrubootham shares his learnings on building and scaling Freshworks
- Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service
- Global Online Asset Tracking Software Market,Top key players are Freshworks, Sortly, EZOfficeInventory , ManageEngine , UpKeep Technologies, Lighthouse.io, MCS Global, SupaTools, Evozon Systems , Capptions, SubItUpm, Zerion Software
Latest Updates
| Employees (est.) (Apr 2019) | 1,992 | (+5%) |
Key People/Management at Freshworks
Girish Mathrubootham
Founder & CEO
Dilawar Syed
President
Shan Krishnasamy
Founder & CTO
Suresh Seshadri
CFO
Freshworks Office Locations
Freshworks has offices in San Bruno, Chennai, Greater London, Macquarie Park and in 1 other location
San Bruno, US (HQ)
1250 Bayhill Dr #315
Macquarie Park, AU
a 64 Talavera Rd
Berlin, DE
86 Alte Jakobstraße
Chennai, IN
SP Infocity, Block B, 40 MGR Road
Greater London, GB
35 King St
Freshworks Financials and Metrics
Summary Metrics
Founding Date | 2010 |
Freshworks total Funding | $249 m |
Freshworks latest funding size | $100 m |
Time since last funding | 9 months ago |
Freshworks investors | Tiger Global Management, Accel, CapitalG, Sequoia Capital, Accel Partners |
Freshworks's latest funding round in July 2018 was reported to be $100 m. In total, Freshworks has raised $249 m. Freshworks's latest valuation is reported to be $1.5 b.
Freshworks Revenue
Market valuation | 1.5b |
Freshworks Operating Metrics
Freshworks's Enterprise Customers was reported to be 150 k in Jul, 2018.
| Jul, 2018 | |
|---|---|
Enterprise Customers | 150 k |
Freshworks Acquisitions / Subsidiaries
| Acquired Company | Date | Deal Size |
|---|---|---|
| Zarget | August 29, 2017 |
Freshworks Online and Social Media Presence
3.55k Twitter followers
Freshworks has 3.55k Twitter Followers. The number of followers has increased 5.5% month over month and increased 11.6% quarter over quarter
Twitter Engagement Stats for @freshworksinc
1.2k
Tweets
526
Following
3.5k
Followers
73
Tweets last 30 days
2.6
Avg. likes per Tweet
86.3%
Tweets with engagement
Freshworks News and Updates
April 12, 2019
Profits Can Wait As Freshworks Targets A Cloud Market Dominated By SAP And Salesforce
Already a hit among small and midsized enterprises, Freshworks is out to grab more of the large companies that now rely on bigger rivals in a global market for cloud application services that Gartner says will top $117 billion by 2021.
February 22, 2019
Girish Mathrubootham shares his learnings on building and scaling Freshworks
We continue with the #AccelInsights Podcast series, and on this edition, we have Girish Mathrubootham, Co-founder & CEO of Freshworks.
February 21, 2019
Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service
SAN BRUNO, Calif., Feb. 21, 2019 /PRNewswire/ -- Freshworks, a global leader in customer engagement software, today unveiled Omniroute™, a new, load-balancing engine for multi-channel customer inquiries. Built into Freshdesk, Freshworks' helpdesk software, this patent-pending technology...
February 12, 2019
Global Online Asset Tracking Software Market,Top key players are Freshworks, Sortly, EZOfficeInventory , ManageEngine , UpKeep Technologies, Lighthouse.io, MCS Global, SupaTools, Evozon Systems , Capptions, SubItUpm, Zerion Software
The Online Asset Tracking Software market, in principle, provides economic conditions including locale, item value, profit, limit, generation, supply, request and market development speed, and character. The Report additionally presents new challenges SWOT inspections, speculative feasibility studie…
December 12, 2018
Freshworks strengthens top management with four new appointments
Freshwork to scale up headcount by 1000 in 2019, to reach a total of close to 3000 employees
December 08, 2018
Compressive Report on Global Problem Management Software Market Industry Analysis, Size, Share, Growth, Trends and Forecast 2018 – 2025 Atlassian, Axios, BMC Software, Cherwell Software, LLC, Freshworks Inc., IBM Corporation
The Global Problem Management Software Market Report provides realistic data collected based on a variety of key factors such as manufacturing and services. The global problem management software market also represents a variety of market trends, developments, skills and technologies. The data colle…
Freshworks Blogs
January 10, 2019
Online lead generation tools for scaling inbound marketing
A couple of months ago, we wrote about the challenges of scaling inbound marketing for a company which just clocked $100 million in Annual Recurring Revenue (ARR). Inbound marketing has been the biggest contributor to our Freshworks growth story over the years. Today it might look obvious to anyone…
January 09, 2019
Join Freshworks Academy – our training and customer experience community
When we launched Freshdesk Academy in 2017, we wanted it to be the go-to place for all customer service agents who wanted customer service training and upskilling. We have garnered a community of 14,000 people who trusted us to train them on essential customer service skills, and on using Freshdesk.…
December 31, 2018
2019, Freshworks is on its way!
Freshworks had a rocking year in 2018, and we are taking a moment to look back at what happened in a year that was filled with so much activity. There were product launches: Freshconnect and Freshping came alive this year, to much fanfare and excitement. Freshconnect is going to play a crucial role …
December 28, 2018
The Freshworks journey to becoming India’s first SaaS Unicorn
In July 2018, Freshworks joined other industry giants in the prestigious Unicorn club —startups valued at over $1 billion. We knew we would hit this mark, but it was humbling to actually reach this milestone earlier this year, and be the first Indian SaaS company to get there. We’re grateful for the…
December 27, 2018
CMO’s Notebook – Freddy and Freshworks 360 will power Freshworks into 2019
As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on technology. The long feature brought to the mainstream something that we are really invested in: Conversational AI (artificial intelligence) and a 360 view of customer data. From bots that chat with you …
December 27, 2018
When developing a customer communication strategy, what is the most worthwhile investment?
When organizations start scaling support channels, there comes a point when there arises a need for a proper strategy to scale the communication as well. Without that, the quality of your customer communication may drop, and that would be quite unpleasant in the bigger picture. In order to develop …
Freshworks Frequently Asked Questions
When was Freshworks founded?
Freshworks was founded in 2010.
Who are Freshworks key executives?
Freshworks's key executives are Girish Mathrubootham, Dilawar Syed and Shan Krishnasamy.
How many employees does Freshworks have?
Freshworks has 1,992 employees.
Who are Freshworks competitors?
Competitors of Freshworks include PNMsoft, Talenta and Azeus Convene.
Where is Freshworks headquarters?
Freshworks headquarters is located at 1250 Bayhill Dr #315, San Bruno.
Where are Freshworks offices?
Freshworks has offices in San Bruno, Chennai, Greater London, Macquarie Park and in 1 other location.
How many offices does Freshworks have?
Freshworks has 5 offices.