OverviewSuggest Edit

Freshworks is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshteam, Freshchat and Freshcaller. The Сompany’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.

TypePrivate
Founded2010
HQSan Bruno, US
Websitefreshworks.com
Employee Ratings4.4

Latest Updates

Employees (est.) (Apr 2019)1,992(+5%)

Key People/Management at Freshworks

Girish Mathrubootham

Girish Mathrubootham

Founder & CEO
Dilawar Syed

Dilawar Syed

President
Shan Krishnasamy

Shan Krishnasamy

Founder & CTO
Suresh Seshadri

Suresh Seshadri

CFO
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Freshworks Office Locations

Freshworks has offices in San Bruno, Chennai, Greater London, Macquarie Park and in 1 other location
San Bruno, US (HQ)
1250 Bayhill Dr #315
Macquarie Park, AU
a 64 Talavera Rd
Berlin, DE
86 Alte Jakobstraße
Chennai, IN
SP Infocity, Block B, 40 MGR Road
Greater London, GB
35 King St
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Freshworks Financials and Metrics

Summary Metrics

Founding Date

2010

Freshworks total Funding

$249 m

Freshworks latest funding size

$100 m

Time since last funding

9 months ago

Freshworks investors

Freshworks's latest funding round in July 2018 was reported to be $100 m. In total, Freshworks has raised $249 m. Freshworks's latest valuation is reported to be $1.5 b.
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Freshworks Revenue

Market valuation

1.5b
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Freshworks Operating Metrics

Freshworks's Enterprise Customers was reported to be 150 k in Jul, 2018.
Jul, 2018

Enterprise Customers

150 k
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Freshworks Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
ZargetAugust 29, 2017

Freshworks Online and Social Media Presence

Embed Graph

Freshworks News and Updates

Profits Can Wait As Freshworks Targets A Cloud Market Dominated By SAP And Salesforce

Already a hit among small and midsized enterprises, Freshworks is out to grab more of the large companies that now rely on bigger rivals in a global market for cloud application services that Gartner says will top $117 billion by 2021.

Girish Mathrubootham shares his learnings on building and scaling Freshworks

We continue with the #AccelInsights Podcast series, and on this edition, we have Girish Mathrubootham, Co-founder & CEO of Freshworks.

Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service

SAN BRUNO, Calif., Feb. 21, 2019 /PRNewswire/ -- Freshworks, a global leader in customer engagement software, today unveiled Omniroute™, a new, load-balancing engine for multi-channel customer inquiries. Built into Freshdesk, Freshworks' helpdesk software, this patent-pending technology...

Global Online Asset Tracking Software Market,Top key players are Freshworks, Sortly, EZOfficeInventory , ManageEngine , UpKeep Technologies, Lighthouse.io, MCS Global, SupaTools, Evozon Systems , Capptions, SubItUpm, Zerion Software

The Online Asset Tracking Software market, in principle, provides economic conditions including locale, item value, profit, limit, generation, supply, request and market development speed, and character. The Report additionally presents new challenges SWOT inspections, speculative feasibility studie…

Freshworks strengthens top management with four new appointments

Freshwork to scale up headcount by 1000 in 2019, to reach a total of close to 3000 employees

Compressive Report on Global Problem Management Software Market Industry Analysis, Size, Share, Growth, Trends and Forecast 2018 – 2025 Atlassian, Axios, BMC Software, Cherwell Software, LLC, Freshworks Inc., IBM Corporation

The Global Problem Management Software Market Report provides realistic data collected based on a variety of key factors such as manufacturing and services. The global problem management software market also represents a variety of market trends, developments, skills and technologies. The data colle…
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Freshworks Blogs

Online lead generation tools for scaling inbound marketing

A couple of months ago, we wrote about the challenges of scaling inbound marketing for a company which just clocked  $100 million in Annual Recurring Revenue (ARR). Inbound marketing has been the biggest contributor to our Freshworks growth story over the years. Today it might look obvious to anyone…

Join Freshworks Academy – our training and customer experience community

When we launched Freshdesk Academy in 2017, we wanted it to be the go-to place for all customer service agents who wanted customer service training and upskilling. We have garnered a community of 14,000 people who trusted us to train them on essential customer service skills, and on using Freshdesk.…

2019, Freshworks is on its way!

Freshworks had a rocking year in 2018, and we are taking a moment to look back at what happened in a year that was filled with so much activity. There were product launches: Freshconnect and Freshping came alive this year, to much fanfare and excitement. Freshconnect is going to play a crucial role …

The Freshworks journey to becoming India’s first SaaS Unicorn

In July 2018, Freshworks joined other industry giants in the prestigious Unicorn club —startups valued at over $1 billion. We knew we would hit this mark, but it was humbling to actually reach this milestone earlier this year, and be the first Indian SaaS company to get there. We’re grateful for the…

CMO’s Notebook – Freddy and Freshworks 360 will power Freshworks into 2019

As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on technology. The long feature brought to the mainstream something that we are really invested in: Conversational AI (artificial intelligence) and a 360 view of customer data. From bots that chat with you …

When developing a customer communication strategy, what is the most worthwhile investment?

When organizations start scaling support channels, there comes a point when there arises a need for a proper strategy to scale the communication as well. Without that, the quality of your customer communication may drop, and that would be quite unpleasant in the bigger picture.  In order to develop …
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Freshworks Frequently Asked Questions

  • When was Freshworks founded?

    Freshworks was founded in 2010.

  • Who are Freshworks key executives?

    Freshworks's key executives are Girish Mathrubootham, Dilawar Syed and Shan Krishnasamy.

  • How many employees does Freshworks have?

    Freshworks has 1,992 employees.

  • Who are Freshworks competitors?

    Competitors of Freshworks include PNMsoft, Talenta and Azeus Convene.

  • Where is Freshworks headquarters?

    Freshworks headquarters is located at 1250 Bayhill Dr #315, San Bruno.

  • Where are Freshworks offices?

    Freshworks has offices in San Bruno, Chennai, Greater London, Macquarie Park and in 1 other location.

  • How many offices does Freshworks have?

    Freshworks has 5 offices.