Freshworks is a company that provides SaaS customer engagement solutions for IT, customer service, sales, marketers, and HR sectors. It offers four main products: Freshdesk, Freshservice, Freshsales, and Freshworks Neo. Freshdesk enables interactions with customers and response to customer service requests. Freshservice is and AI-based service management software that offers capabilities such as IT service delivery, change management, employee onboarding, etc. Freshsales focuses on sales management and enables sales workflow automation, quote and dashboard creation, etc. Freshworks Neo is a platform created for Freshworks solutions integration that also offers enterprise and foundational services as well as the Freshworks Marketplace.