OverviewSuggest Edit
Freshworks is a company that provides SaaS customer engagement solutions for organizations of all sizes. It develops a suite of products that includes Freshdesk, Freshworks, Freshservice, Freshteam, Freshchat, Freshcaller, and others. The company offers products designed to increase collaboration and help teams better connect and communicate with their customers and co-workers.
| Type | Private | |
| Founded | 2010 | |
| HQ | San Mateo, CA, US | Map |
| Website | freshworks.com | |
| Employee Ratings | More | |
| Overall Culture | A- | More |
Key People/Management at Freshworks
Girish Mathrubootham
Founder and CEO
Shan Krishnasamy
Co-founder and CTO
Tyler Sloat
Chief Financial Officer
Stacey Epstein
Chief Marketing Officer
Suman Gopalan
Chief HR Officer
Prasad Ramakrishnan
Chief Information Officer
Freshworks Office Locations
Freshworks has offices in San Mateo, Denver, San Bruno, Melbourne and in 9 other locations
San Mateo, CA, US (HQ)
2950 S Delaware St #201
Denver, CO, US
1401 Lawrence St #1200
San Bruno, CA, US
US-SBO-BAYHL1250, 1250 Bayhill Dr #315
Melbourne, AU
Level 22/120 Spencer St
Sydney, AU
Level 28/161 Castlereagh St
Paris, FR
92, 75 Av. des Champs-Élysées
Freshworks Financials and Metrics
Summary Metrics
Founding Date | 2010 |
Freshworks total Funding | $484 m |
Freshworks latest funding size | $85 m |
Time since last funding | a year ago |
Freshworks investors | Sequoia Capital, Steadview Capital, Tiger Global Management, Accel, CapitalG, Sequoia Capital India |
Freshworks's latest funding round in July 2020 was reported to be $85 m. In total, Freshworks has raised $484 m. Freshworks's latest valuation is reported to be $3.5 b.
Freshworks Revenue
Freshworks's revenue was reported to be ₹4.05 b in FY, 2019 which is a 59.3% increase from the previous period.
| INR | |
|---|---|
Revenue (FY, 2019) | 4.0b |
Revenue growth (FY, 2018 - FY, 2019), % | 59.3% |
Net income (FY, 2019) | 300.0m |
Market valuation | 3.5b |
- Source: TechCrunch - November 2019
| INR | FY, 2018 |
|---|---|
Revenue/Employee | 2.5m |
Freshworks Operating Metrics
Freshworks's Enterprise Customers was reported to be 250 k in Nov, 2019.
Freshworks Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Flint | July 09, 2020 | |
| AnswerIQ | February 26, 2020 | |
| CanvasFlip | September 17, 2019 | |
| Natero | May 21, 2019 | |
| Zarget | August 29, 2017 |
Freshworks Cybersecurity Score
Freshworks Online and Social Media Presence
10.84k Twitter followers
Freshworks has 10.84k Twitter Followers. The number of followers has increased 3.3% month over month and increased 8.2% quarter over quarter
Freshworks's Trends
Twitter Engagement Stats for @freshworksinc
4.6k
Tweets
525
Following
10.8k
Followers
102
Tweets last 30 days
6.5
Avg. likes per Tweet
85.3%
Tweets with engagement
Freshworks Company Culture
Overall Culture
A-
75/100
CEO Rating
A
76/100
Compensation
A
81/100
Diversity
B
73/100
Freshworks News and Updates
August 31, 2021
Extra Crunch roundup: Toast and Freshworks S-1s, pre-pitch tips, flexible funding lessons
The digital transformation currently sweeping society has likely reached your favorite local restaurant. Since 2013, Boston-based Toast has offered bars and eateries a software platform that lets them manage orders, payments and deliveries. Over the last year, its customers have processed more than …
August 30, 2021
Indian CRM startup Freshworks files for $100m US listing
The company joins a slew of Indian unicorns that are flocking toward public markets to capitalize on the boom in tech stocks amid the pandemic.
August 30, 2021
SaaS customer relations management startup Freshworks files for IPO
Software-as-a-service customer relations management startup Freshworks Inc. filed its paperwork late Friday with the U.S. Securities and Exchange Commission for an initial public offering. The company is seeking to list on the Nasdaq Global Select Market and is looking to raise $100 million through…
August 29, 2021
Freshworks files for US IPO; doffs hat to Thalaivaa
Chennai and San Mateo-based startup Freshworks has filed for a $100 million IPO in the US. It intends to list its Class A common stock on the NASDAQ Global Select Market under the ticker symbol “FRSH”.
August 28, 2021
A comment in Hacker News led Girish Mathrubootham to create Freshworks (2019)
Comments
August 28, 2021
Freshworks files for $100M IPO, special mention for Rajnikant in filings
With this listing, Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.
Freshworks Blogs
January 10, 2019
Online lead generation tools for scaling inbound marketing
A couple of months ago, we wrote about the challenges of scaling inbound marketing for a company which just clocked $100 million in Annual Recurring Revenue (ARR). Inbound marketing has been the biggest contributor to our Freshworks growth story over the years. Today it might look obvious to anyone…
January 09, 2019
Join Freshworks Academy – our training and customer experience community
When we launched Freshdesk Academy in 2017, we wanted it to be the go-to place for all customer service agents who wanted customer service training and upskilling. We have garnered a community of 14,000 people who trusted us to train them on essential customer service skills, and on using Freshdesk.…
December 31, 2018
2019, Freshworks is on its way!
Freshworks had a rocking year in 2018, and we are taking a moment to look back at what happened in a year that was filled with so much activity. There were product launches: Freshconnect and Freshping came alive this year, to much fanfare and excitement. Freshconnect is going to play a crucial role …
December 28, 2018
The Freshworks journey to becoming India’s first SaaS Unicorn
In July 2018, Freshworks joined other industry giants in the prestigious Unicorn club —startups valued at over $1 billion. We knew we would hit this mark, but it was humbling to actually reach this milestone earlier this year, and be the first Indian SaaS company to get there. We’re grateful for the…
December 27, 2018
CMO’s Notebook – Freddy and Freshworks 360 will power Freshworks into 2019
As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on technology. The long feature brought to the mainstream something that we are really invested in: Conversational AI (artificial intelligence) and a 360 view of customer data. From bots that chat with you …
December 27, 2018
When developing a customer communication strategy, what is the most worthwhile investment?
When organizations start scaling support channels, there comes a point when there arises a need for a proper strategy to scale the communication as well. Without that, the quality of your customer communication may drop, and that would be quite unpleasant in the bigger picture. In order to develop …
Freshworks Frequently Asked Questions
When was Freshworks founded?
Freshworks was founded in 2010.
Who are Freshworks key executives?
Freshworks's key executives are Girish Mathrubootham, Shan Krishnasamy and Tyler Sloat.
How many employees does Freshworks have?
Freshworks has 4,813 employees.
What is Freshworks revenue?
Latest Freshworks annual revenue is ₹4 b.
What is Freshworks revenue per employee?
Latest Freshworks revenue per employee is ₹840.8 k.
Who are Freshworks competitors?
Competitors of Freshworks include monday.com, HubSpot and Zoho.
Where is Freshworks headquarters?
Freshworks headquarters is located at 2950 S Delaware St #201, San Mateo.
Where are Freshworks offices?
Freshworks has offices in San Mateo, Denver, San Bruno, Melbourne and in 9 other locations.
How many offices does Freshworks have?
Freshworks has 13 offices.
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