OverviewSuggest Edit

Freshworks is a company that provides SaaS customer engagement solutions for organizations of all sizes. It develops a suite of products that includes Freshdesk, Freshworks, Freshservice, Freshteam, Freshchat, Freshcaller, and others. The company offers products designed to increase collaboration and help teams better connect and communicate with their customers and co-workers.

TypePrivate
Founded2010
HQSan Mateo, CA, US
Websitefreshworks.com
Employee Ratings4.3
Overall CultureB

Latest Updates

Employees (est.) (Jun 2021)4,448(+5%)
Job Openings266
Revenue (FY, 2019)₹4 B(+60%)
Cybersecurity ratingCMore

Key People/Management at Freshworks

Girish Mathrubootham

Girish Mathrubootham

Founder and CEO
Shan Krishnasamy

Shan Krishnasamy

Co-founder and CTO
Tyler Sloat

Tyler Sloat

Chief Financial Officer
Suman Gopalan

Suman Gopalan

Chief HR Officer
Prakash Ramamurthy

Prakash Ramamurthy

Chief Product Officer
Pradeep Rathinam

Pradeep Rathinam

Chief Customer Officer
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Freshworks Office Locations

Freshworks has offices in San Mateo, Denver, San Bruno, Melbourne and in 9 other locations
San Mateo, CA, US (HQ)
2950 S Delaware St #201
Denver, CO, US
1401 Lawrence St #1200
San Bruno, CA, US
US-SBO-BAYHL1250, 1250 Bayhill Dr #315
Melbourne, AU
Level 22/120 Spencer St
Sydney, AU
Level 28/161 Castlereagh St
Paris, FR
92, 75 Av. des Champs-Élysées
Show all (13)

Freshworks Financials and Metrics

Summary Metrics

Founding Date

2010

Freshworks total Funding

$484 m

Freshworks latest funding size

$85 m

Time since last funding

a year ago

Freshworks investors

Freshworks's latest funding round in July 2020 was reported to be $85 m. In total, Freshworks has raised $484 m. Freshworks's latest valuation is reported to be $3.5 b.
View all funding rounds

Freshworks Revenue

Freshworks's revenue was reported to be ₹4.05 b in FY, 2019 which is a 59.3% increase from the previous period.
INR

Revenue (FY, 2019)

4.0b

Revenue growth (FY, 2018 - FY, 2019), %

59.3%

Net income (FY, 2019)

300.0m

Market valuation

3.5b
INRFY, 2018FY, 2019

Revenue

2.5b4.0b

Revenue growth, %

59%

Net Income

170.0m300.0m
INRFY, 2018

Revenue/Employee

2.5m
Show all financial metrics

Freshworks Operating Metrics

Freshworks's Enterprise Customers was reported to be 250 k in Nov, 2019.
Jul, 2018Nov, 2019

Enterprise Customers

150 k250 k

Paying Customers

40 k
Show all operating metrics

Freshworks Acquisitions / Subsidiaries

Company NameDateDeal Size
FlintJuly 09, 2020
AnswerIQFebruary 26, 2020
CanvasFlipSeptember 17, 2019
NateroMay 21, 2019
ZargetAugust 29, 2017

Freshworks Cybersecurity Score

Cybersecurity ratingPremium dataset

C

79/100

SecurityScorecard logo

Freshworks Online and Social Media Presence

Embed Graph

Freshworks Company Culture

  • Overall Culture

    B

    70/100

  • CEO Rating

    C+

    67/100

  • Compensation

    B+

    78/100

  • Diversity

    B

    72/100

Learn more on Comparably

Freshworks News and Updates

This ex-Google and Freshworks execs backed startup is offering affordable insurance for SMEs, startups

Plum Insurance provides insurance to SMEs and startups and aims to accelerate health insurance adoption in India by making employment insurance accessible.

Sources: Freshworks, Eka founders to set up SaaS-focused early-stage fund

Former Matrix Partners and Goldman Sachs exec Shubham Gupta is one of Together's founders.

India: Freshworks, Eka founders to launch $80m early-stage fund

The fund is expected to be launched by March-end after receiving regulatory approvals. The post India: Freshworks, Eka founders to launch $80m early-stage fund appeared first on DealStreetAsia.

Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth

SAN MATEO, Calif., Feb. 16, 2021 /PRNewswire/ -- Freshworks, Inc., the intelligent customer engagement software company, today announced it surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times. Freshworks' record year featured new product...

Startup Freshworks Hits $300 Million in Sales With IPO Looming

Startup Freshworks Hits $300 Million in Sales With IPO Looming

[Jobs Roundup] Join the growing Indian SaaS sector with these opening at Freshworks

Freshworks is hiring big in India to help them grow further. If you are someone who can help then check out this list of job openings
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Freshworks Blogs

Online lead generation tools for scaling inbound marketing

A couple of months ago, we wrote about the challenges of scaling inbound marketing for a company which just clocked  $100 million in Annual Recurring Revenue (ARR). Inbound marketing has been the biggest contributor to our Freshworks growth story over the years. Today it might look obvious to anyone…

Join Freshworks Academy – our training and customer experience community

When we launched Freshdesk Academy in 2017, we wanted it to be the go-to place for all customer service agents who wanted customer service training and upskilling. We have garnered a community of 14,000 people who trusted us to train them on essential customer service skills, and on using Freshdesk.…

2019, Freshworks is on its way!

Freshworks had a rocking year in 2018, and we are taking a moment to look back at what happened in a year that was filled with so much activity. There were product launches: Freshconnect and Freshping came alive this year, to much fanfare and excitement. Freshconnect is going to play a crucial role …

The Freshworks journey to becoming India’s first SaaS Unicorn

In July 2018, Freshworks joined other industry giants in the prestigious Unicorn club —startups valued at over $1 billion. We knew we would hit this mark, but it was humbling to actually reach this milestone earlier this year, and be the first Indian SaaS company to get there. We’re grateful for the…

CMO’s Notebook – Freddy and Freshworks 360 will power Freshworks into 2019

As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on technology. The long feature brought to the mainstream something that we are really invested in: Conversational AI (artificial intelligence) and a 360 view of customer data. From bots that chat with you …

When developing a customer communication strategy, what is the most worthwhile investment?

When organizations start scaling support channels, there comes a point when there arises a need for a proper strategy to scale the communication as well. Without that, the quality of your customer communication may drop, and that would be quite unpleasant in the bigger picture.  In order to develop …
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Freshworks Frequently Asked Questions

  • When was Freshworks founded?

    Freshworks was founded in 2010.

  • Who are Freshworks key executives?

    Freshworks's key executives are Girish Mathrubootham, Shan Krishnasamy and Tyler Sloat.

  • How many employees does Freshworks have?

    Freshworks has 4,448 employees.

  • What is Freshworks revenue?

    Latest Freshworks annual revenue is ₹4 b.

  • What is Freshworks revenue per employee?

    Latest Freshworks revenue per employee is ₹909.8 k.

  • Who are Freshworks competitors?

    Competitors of Freshworks include monday.com, HubSpot and Zoho.

  • Where is Freshworks headquarters?

    Freshworks headquarters is located at 2950 S Delaware St #201, San Mateo.

  • Where are Freshworks offices?

    Freshworks has offices in San Mateo, Denver, San Bruno, Melbourne and in 9 other locations.

  • How many offices does Freshworks have?

    Freshworks has 13 offices.