Freshworks Operating Metrics

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Freshworks key operating metrics including Customers with >$5K Annual Recurring Revenue, environmental, and social and governance score (ESG).

Customers with >$5K Annual Recurring Revenue

19.6K

17.0%

Q3, 2023

Retention Rate

108.0%

Q3, 2023

Paying Customers

52.5K

Q1, 2021

Operating Metrics

Metrics	FY, 2020	FY, 2021	FY, 2022
Customers with >$5K Annual Recurring Revenue	11.6K	14.8K	17.7K
Retention Rate	1.1	1.1	1.1
Countries		120	170
Remaining Performance Obligations		$230.8M	$301.5M
Facility Space Leased, sq. ft.		20K	20K
Customers		56K	63.4K
Product Categories		3	5

40-49 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub