Verint Monet

Verint Monet (formerly known as Monet Software) is a company that provides workforce optimization solutions for small and medium-sized contact centers. It offers Monet WFO, a contact center optimization software solution that delivers workforce management, call recording, quality monitoring, and performance management capabilities.

TypeSubsidiary
Parent CompanyVerint
HQLos Angeles, CA, US
Founded2002
Websitemonetsoftware.com
Cybersecurity ratingBMore
Verint Monet was founded in 2002 and is headquartered in Los Angeles, CA, US

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Key People/Management at Verint Monet

Chuck Ciarlo

Chuck Ciarlo

Vice President and GM
Jim Della Chiesa

Jim Della Chiesa

EVP
Nino Pozgaj

Nino Pozgaj

Vice President, Sales
Lisa VanDongen

Lisa VanDongen

Senior Director, Mid Market Operations
Joel Kassay

Joel Kassay

Director, Professional Services
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Verint Monet Office Locations

Verint Monet has offices in Los Angeles, Skopje and Weybridge
Los Angeles, CA, US (HQ)
11812 San Vicente Blvd #605
Skopje, MK
Mirche Acev 2
Weybridge, GB
241 Brooklands Rd
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Verint Monet Financials and Metrics

Summary Metrics

Founding Date

2002

Investors

Verint Monet is a subsidiary of Verint

Verint Monet Operating Metrics

Sep, 2019Jun, 2020

Countries

180180

Enterprise Customers

10 k10 k

Integrations

6565

Partners

22
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Verint Monet Cybersecurity Score

Cybersecurity ratingPremium dataset

B

80/100

SecurityScorecard logo

Verint Monet Online and Social Media Presence

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Verint Monet Company Culture

  • Overall Culture

    C

    73/100

  • CEO Rating

    C+

    73/100

  • Compensation

    C

    69/100

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Verint Monet Blogs

How to Build a Shared Mission in Your Contact Center

A sense of purpose enhances retention and performance–but how can it be instilled in the workforce? In the race to The post How to Build a Shared Mission in Your Contact Center appeared first on Monet Software.

How to Optimize Omnichannel Performance in the Contact Center

To blend or not to blend—that is the question for today’s call centers. Blended agent assignments have been a staple The post How to Optimize Omnichannel Performance in the Contact Center appeared first on Monet Software.

How to Boost Call Center Forecasting Accuracy

Forecasts are never 100%, but real-time call center data analysis helps fill the gaps. As we discussed here, contact center The post How to Boost Call Center Forecasting Accuracy appeared first on Monet Software.

Top Tips for Managing Spikes in Customer Contact Volumes

The New Year is here! For many contact centers, that means one thing—a dramatic shift in call volumes. Retailers are The post Top Tips for Managing Spikes in Customer Contact Volumes appeared first on Monet Software.

Happy Holidays to All of You from Us!

We are so grateful for our customers, partners—and of course, you! We wish everyone safe, peaceful and restful holidays. We The post Happy Holidays to All of You from Us! appeared first on Monet Software.

Down with Spreadsheets and Erlang Formulas!

How to enjoy faster, headache-free budgeting with AI-powered workforce management software It’s that time of year again. No, not the The post Down with Spreadsheets and Erlang Formulas! appeared first on Monet Software.
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Verint Monet Frequently Asked Questions

  • When was Verint Monet founded?

    Verint Monet was founded in 2002.

  • Who are Verint Monet key executives?

    Verint Monet's key executives are Chuck Ciarlo, Jim Della Chiesa and Nino Pozgaj.

  • How many employees does Verint Monet have?

    Verint Monet has 33 employees.

  • Who are Verint Monet competitors?

    Competitors of Verint Monet include Aspect Software, Five9 and 8x8.

  • Where is Verint Monet headquarters?

    Verint Monet headquarters is located at 11812 San Vicente Blvd #605, Los Angeles.

  • Where are Verint Monet offices?

    Verint Monet has offices in Los Angeles, Skopje and Weybridge.

  • How many offices does Verint Monet have?

    Verint Monet has 3 offices.