OverviewSuggest Edit

Our vision is to enable “real-time service” that will forever change the customer relationship. Our mission is one of helping companies create real-time frontline workforces capable of delivering on this vision. We’ll get there by building, implementing and supporting enterprise SaaS solutions with the highest possible level of service and speed. Intradiem was founded in 1995 on the belief in the power of software to create increasingly efficient and elegant ways to solve problems, to build smarter companies and smarter ways of doing business. Intradiem’s innovative approach was a major breakthrough in how companies prepared their workforce to deliver customer service, initially focused on how employees could be trained during naturally occurring idle time rather than taking them totally offline to accomplish the same tasks.
HQAlpharetta, US
Employee Ratings3.7

Latest Updates

Employees (est.) (Sep 2019)130

Key People/Management at Intradiem

Bill Dipaula

Bill Dipaula

Joanna Luth

Joanna Luth

Chief People Officer
Matt McConnell

Matt McConnell

Mark Koulogeorge

Mark Koulogeorge

Brian Hersman

Brian Hersman

Bert Winemiller

Bert Winemiller

Show more

Intradiem Office Locations

Intradiem has an office in Alpharetta
Alpharetta, US (HQ)
3650 Mansell Rd #500
Show all (1)

Intradiem Financials and Metrics

Summary Metrics

Founding Date


Intradiem total Funding

$30.2 m

Intradiem latest funding size

$9.20 m

Time since last funding

4 years ago

Intradiem investors

Intradiem's latest funding round in November 2015 was reported to be $9.2 m. In total, Intradiem has raised $30.2 m
Show all financial metrics

Intradiem Online and Social Media Presence

Embed Graph

Intradiem News and Updates

Intradiem Celebrates Third Consecutive Year of Record Growth

ATLANTA, Jan. 10, 2019 /PRNewswire/ -- Intradiem, the leading provider of contact center robotic process automation (RPA), today announced record growth in bookings, revenue, platform adoption and value creation; making 2018 a third year of consecutive record growth. "In 2018, a record...

Intradiem First to Power One Billion Automated Actions Per Year

ATLANTA, Oct. 16, 2018 /PRNewswire/ -- Intradiem, a SaaS technology leader in call center automation, today confirmed one billion automated actions, a first-ever industry milestone. This breakthrough technological moment means an unmatched delivery of value-add for large enterprise call...

Backoffice Workforce Management Market 2017 Global Trend, Segmentation and Opportunities Forecast To 2023 adds “Backoffice Workforce Management Market 2017 Global Analysis, Growth, Trends and Opportunities Research Report Forecasting to 2023”reports to its database. Posted via Industry Today. Follow us on Twitter @IndustryToday

Intradiem Blogs

Automation: Purpose-Built for the Contact Center

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology working in tandem.  As such, new automation technologies are rapidly emerging and creating a lot of hype …

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank’s innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mob…

10 Great Customer Service Quotes

The post 10 Great Customer Service Quotes appeared first on Intradiem.

Shrink the Shrinkage with Contact Center Automation

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact center automation – has proven to dramatically reduce the cost of shrinkage. Here’s how automation can benefit your center: Training Made Easy It’s important that your…

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help attract and retain the best staff. In fact, 76 percent of millennials consider a company’s environmental commitments when deciding where to work. Implementing eco-friendly practices…

Contact Center Automation: Driving CX in Utilities

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide best in class service has never been greater. With many competitors in the utility space, customers demand low rates, omni-channel service and quick resolution. It only takes one …
Show more

Intradiem Frequently Asked Questions

  • When was Intradiem founded?

    Intradiem was founded in 1995.

  • Who are Intradiem key executives?

    Intradiem's key executives are Bill Dipaula, Joanna Luth and Matt McConnell.

  • How many employees does Intradiem have?

    Intradiem has 130 employees.

  • Who are Intradiem competitors?

    Competitors of Intradiem include Monet Software, Iken and elementsuite.

  • Where is Intradiem headquarters?

    Intradiem headquarters is located at 3650 Mansell Rd #500, Alpharetta.

  • Where are Intradiem offices?

    Intradiem has an office in Alpharetta.

  • How many offices does Intradiem have?

    Intradiem has 1 office.