Intradiem

OverviewSuggest Edit

Our vision is to enable “real-time service” that will forever change the customer relationship. Our mission is one of helping companies create real-time frontline workforces capable of delivering on this vision. We’ll get there by building, implementing and supporting enterprise SaaS solutions with the highest possible level of service and speed. Intradiem was founded in 1995 on the belief in the power of software to create increasingly efficient and elegant ways to solve problems, to build smarter companies and smarter ways of doing business. Intradiem’s innovative approach was a major breakthrough in how companies prepared their workforce to deliver customer service, initially focused on how employees could be trained during naturally occurring idle time rather than taking them totally offline to accomplish the same tasks.
TypePrivate
Founded1995
HQAlpharetta, GA, US
Websiteintradiem.com
Employee Ratings4.1
Overall CultureD

Latest Updates

Employees (est.) (Sept 2021)159(+2%)
Job Openings13
Cybersecurity ratingCMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
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Key People/Management at Intradiem

Michael Jarus

Michael Jarus

Chief Architect
Matt McConnell

Matt McConnell

Chairman, President and CEO
Haresh Gangwani

Haresh Gangwani

Executive Vice President of Global Alliances
Kim Hiler

Kim Hiler

Chief People Officer
Bryan Jones

Bryan Jones

Chief Financial Officer
Kevin Wilson

Kevin Wilson

Chief Technology Officer
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Intradiem Office Locations

Intradiem has offices in Alpharetta and London
Alpharetta, GA, US (HQ)
3650 Mansell Rd #500
London, GB
152 City Rd
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Intradiem Financials and Metrics

Summary Metrics

Founding Date

1995

Intradiem total Funding

$30.2 m

Intradiem latest funding size

$9.2 m

Time since last funding

6 years ago

Intradiem investors

Intradiem's latest funding round in November 2015 was reported to be $9.2 m. In total, Intradiem has raised $30.2 m
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Intradiem Cybersecurity Score

Cybersecurity ratingPremium dataset

C

73/100

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Intradiem Online and Social Media Presence

Embed Graph

Intradiem Company Culture

  • Overall Culture

    D

    61/100

  • CEO Rating

    D-

    57/100

  • Compensation

    C

    70/100

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Intradiem News and Updates

Intradiem Celebrates Third Consecutive Year of Record Growth

ATLANTA, Jan. 10, 2019 /PRNewswire/ -- Intradiem, the leading provider of contact center robotic process automation (RPA), today announced record growth in bookings, revenue, platform adoption and value creation; making 2018 a third year of consecutive record growth. "In 2018, a record...

Intradiem First to Power One Billion Automated Actions Per Year

ATLANTA, Oct. 16, 2018 /PRNewswire/ -- Intradiem, a SaaS technology leader in call center automation, today confirmed one billion automated actions, a first-ever industry milestone. This breakthrough technological moment means an unmatched delivery of value-add for large enterprise call...

Backoffice Workforce Management Market 2017 Global Trend, Segmentation and Opportunities Forecast To 2023

WiseGuyReports.com adds “Backoffice Workforce Management Market 2017 Global Analysis, Growth, Trends and Opportunities Research Report Forecasting to 2023”reports to its database. Posted via Industry Today. Follow us on Twitter @IndustryToday

Intradiem Blogs

Community Service Month Highlights Giving

Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and customers over personal or material gain, and that spirit extends naturally to the communities we live in. September was “Community Service Month” at Intradiem. Emp…

Foster Innovation by Prioritizing People

I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a lopsided battle of responding to dynamic demand (fluctuating call volume) with undynamic supply (pre-scheduled agents). The challenge was to give call center operators effective tools to rig…

Why Focus on People in the Age of Automation?

Technological innovation has transformed the way companies do business, but transformation has not been spread evenly across organizations. For example, innovation has enabled Amazon to suggest products you didn’t even realize you wanted and deliver them within hours, but a lack of innovation in con…

AI Won’t Replace Call Center Agents

There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more cars or blenders per hour than human labor solved a mechanical problem, and it did displace workers. But customer service is a human activity, not a mechanic…

How Can Financial Firms Improve Customer Service after the Pandemic?

The post How Can Financial Firms Improve Customer Service after the Pandemic? appeared first on Intradiem.

Webinar Recap: Flip the Script on WFM

“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader at Intradiem. “WFM managers can plan all they like, but their plans usually need adjusting midstream.” Those adjustments are typically done manually, which eats up a lot of …
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Intradiem Frequently Asked Questions

  • When was Intradiem founded?

    Intradiem was founded in 1995.

  • Who are Intradiem key executives?

    Intradiem's key executives are Michael Jarus, Matt McConnell and Haresh Gangwani.

  • How many employees does Intradiem have?

    Intradiem has 159 employees.

  • Who are Intradiem competitors?

    Competitors of Intradiem include Verint Monet, softgarden and Belay.

  • Where is Intradiem headquarters?

    Intradiem headquarters is located at 3650 Mansell Rd #500, Alpharetta.

  • Where are Intradiem offices?

    Intradiem has offices in Alpharetta and London.

  • How many offices does Intradiem have?

    Intradiem has 2 offices.