We help our clients manage the customer experience across the customer life cycle. STARTEK uses Customer “engagement” design principles vs. traditional methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.
STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions. In addition, we have 19 contact centers that provide onshore, near shore, and offshore locations. STARTEK Health serves the payer, provider, pharmaceutical and medical device segments within the healthcare industry. STARTEK Health offers a variety of services including nurse triage services, after-hours, remote patient monitoring support and customer and technical support services DME sales, lead generation, revenue management, enrollment, customer care, billing and technical support services. Powered by Ideal Dialog, STARTEK specializes in optimizing the customer experience
at the point of conversation between the specialists and customers. Guided by the principles of
dialogue, our customer engagement veterans and communication scientists understand the human
component of the engagement center better than anyone.