We help our clients manage the customer experience across the customer life cycle. STARTEK uses Customer “engagement” design principles vs. traditional methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions. STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions. In addition, we have 19 contact centers that provide onshore, near shore, and offshore locations. STARTEK Health serves the payer, provider, pharmaceutical and medical device segments within the healthcare industry. STARTEK Health offers a variety of services including nurse triage services, after-hours, remote patient monitoring support and customer and technical support services DME sales, lead generation, revenue management, enrollment, customer care, billing and technical support services. Powered by Ideal Dialog, STARTEK specializes in optimizing the customer experience at the point of conversation between the specialists and customers. Guided by the principles of dialogue, our customer engagement veterans and communication scientists understand the human component of the engagement center better than anyone.
Type
Public
HQ
Greenwood Village, US
Founded
1987
Size (employees)
13,500 (est)-6%
StarTek was founded in 1987 and is headquartered in Greenwood Village, US

StarTek Office Locations

StarTek has an office in Greenwood Village
Greenwood Village, US (HQ)
100 8200 E Maplewood Ave

StarTek Data and Metrics

StarTek Financial Metrics

StarTek's revenue was reported to be $307.2 m in FY, 2016 which is a 9% increase from the previous period.
Numbers are in $, USD

Revenue (FY, 2016)

307.2 m

Revenue growth (FY, 2015 - FY, 2016), %

9%

Gross profit (FY, 2016)

36.4 m

Gross profit margin (FY, 2016), %

12%

Net income (FY, 2016)

395 k

EBIT (FY, 2016)

2.9 m

Market capitalization (26-May-2017)

178.7 m

Closing share price (26-May-2017)

11.3

Cash (31-Dec-2016)

1 m
StarTek's current market capitalization is $178.7 m.
Numbers are in $, USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

231.3 m250.1 m282.1 m307.2 m

Revenue growth, %

8%13%9%

Cost of goods sold

206.9 m219.6 m257.8 m270.8 m

Gross profit

24.3 m30.5 m24.3 m36.4 m

Gross profit Margin, %

11%12%9%12%

EBIT

(4.6 m)(4.9 m)(14 m)2.9 m

EBIT margin, %

(2%)(2%)(5%)1%

Interest income

1.6 m6 k1.1 m1.7 m

Pre tax profit

(6.2 m)(4.9 m)(15.2 m)1.1 m

Net Income

(6.4 m)(5.5 m)(15.6 m)395 k
Numbers are in $, USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

11 m5.3 m2.6 m1 m

Accounts Receivable

Inventories

Current Assets

60.1 m54.5 m64 m65 m

PP&E

22.2 m28.2 m30.4 m23.3 m

Goodwill

1.6 m4.1 m9.1 m9.1 m

Total Assets

89.7 m93.8 m115.7 m106.8 m

Accounts Payable

8.5 m10.4 m9.5 m7.6 m

Current Liabilities

28.5 m31.7 m63.7 m54.4 m

Additional Paid-in Capital

74.3 m76.1 m78.4 m80.6 m

Retained Earnings

(15.2 m)(20.7 m)(36.3 m)(35.9 m)

Total Equity

58.2 m54.7 m41.9 m44.7 m

Financial Leverage

1.5 x1.7 x2.8 x2.4 x
Numbers are in $, USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(6.4 m)(5.5 m)(15.6 m)395 k

Depreciation and Amortization

12.5 m10.4 m13.3 m12.3 m

Accounts Receivable

Inventories

Accounts Payable

435 k948 k764 k(2.3 m)

Cash From Operating Activities

6.2 m4.4 m(4.6 m)10.9 m

Purchases of PP&E

(8.8 m)(11.7 m)(7.7 m)(3.8 m)

Cash From Investing Activities

(13.3 m)(25 m)(4.6 m)

Long-term Borrowings

(183 k)(373 k)

Cash From Financing Activities

1.2 m3.4 m26.5 m(8.8 m)

Interest Paid

54 k548 k1.6 m1.6 m

Income Taxes Paid

533 k60 k348 k564 k
Y, 2016

Financial Leverage

2.4 x

StarTek Market Value History

StarTek Online and Social Media Presence

StarTek Company Life and Culture

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