StarTek

OverviewSuggest Edit

Startek is a company that provides tech-enabled business process management solutions. It offers enterprises a suite of solutions enabling them to manage customer experience and covering sales, order management and provisioning, customer care, technical support, receivables management, and retention processes. In addition, the сompany provides a range of multi-channel customer interaction capabilities including voice, chat, email, IVR, and back-office support.

TypePublic
Founded1987
HQGreenwood Village, CO, USMap
Websitestartek.com
Employee Ratings3More
Overall CultureDMore
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Recent NewsAll News

Latest Updates

Employees (est.) (Dec 2019)47,000(-1%)
Revenue (FY, 2019)$657.9 M(+57%)
Share Price (Feb 2021)$8.1 (-2%)
Cybersecurity ratingAMore

Key People/Management at StarTek

Aparup Sengupta

Aparup Sengupta

Executive Chairman and Global CEO
Sanjeev Sinha

Sanjeev Sinha

Global CIO and Chief Digital Officer
Mario Baddour

Mario Baddour

Global Chief Operating Officer
SM Gupta

SM Gupta

Global Chief People Officer
Rajiv Ahuja

Rajiv Ahuja

President
Gurpal Singh

Gurpal Singh

Chief Operating Officer- India & Sri Lanka
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StarTek Office Locations

StarTek has offices in Greenwood Village, Farmington, Hamilton, Hot Springs and in 39 other locations
Greenwood Village, CO, US (HQ)
6200 S Syracuse Way
Farmington, MO, US
1828 Landrum Dr
Hamilton, OH, US
150 High St
Hot Springs, AR, US
1321 Albert Pike Rd, Hot Springs National Park
Jeffersonville, IN, US
4550 Town Center Blvd, Jeffersonville
Lynchburg, VA, US
3412 Waterlick Rd Suite A & B
Show all (49)

StarTek Financials and Metrics

StarTek Revenue

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StarTek's revenue was reported to be $657.91 m in FY, 2019 which is a 56.5% increase from the previous period.
USD

Revenue (Q3, 2020)

162.7m

Gross profit (Q3, 2020)

22.9m

Gross profit margin (Q3, 2020), %

14.1%

Net income (Q3, 2020)

1.8m

Market capitalization (26-Feb-2021)

326.8m

Closing stock price (26-Feb-2021)

8.1

Cash (30-Sept-2020)

48.5m

EV

485.8m
StarTek's current market capitalization is $326.8 m.
Annual
USDFY, 2017FY, 2018FY, 2019

Revenue

292.6m420.3m657.9m

Revenue growth, %

(5%)44%57%

Cost of goods sold

260.2m355.6m547.0m

Gross profit

32.4m64.7m110.9m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

69.1m59.7m151.5m161.1m160.6m164.6m160.9m142.2m162.7m

Cost of goods sold

61.2m54.5m128.7m133.9m133.0m136.1m140.8m126.4m139.8m

Gross profit

8.0m5.2m22.8m27.2m27.6m28.5m20.1m15.8m22.9m

Gross profit Margin, %

12%9%15%17%17%17%12%11%14%
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Annual
USDFY, 2017FY, 2018FY, 2019

Cash

1.5m16.6m20.5m

Accounts Receivable

53.1m107.8m108.5m

Prepaid Expenses

2.4m18.9m12.0m

Current Assets

58.1m193.4m194.6m
Quarterly
USDQ1, 2018Q2, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Cash

1.2m1.3m14.6m15.5m17.8m27.8m47.5m48.5m

Accounts Receivable

54.1m51.8m102.5m107.6m105.6m100.2m70.2m77.8m

Prepaid Expenses

2.2m2.9m17.5m17.6m15.1m19.5m14.3m12.6m

Current Assets

58.0m56.5m196.2m200.4m191.8m199.9m181.1m187.1m
show all
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

(1.3m)(22.3m)(13.3m)

Depreciation and Amortization

11.1m20.5m29.7m

Accounts Payable

(537.0k)(669.0k)(734.0k)

Cash From Operating Activities

15.5m1.5m26.6m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

(10.0m)(13.7m)(14.7m)(3.2m)(5.4m)(8.7m)(26.0m)(31.2m)(29.4m)

Depreciation and Amortization

2.6m4.9m12.6m7.3m14.6m22.1m7.1m14.3m21.3m

Accounts Payable

326.0k160.0k(690.0k)(79.0k)(2.1m)(5.2m)(4.7m)(5.9m)(10.2m)

Cash From Operating Activities

(3.6m)(4.9m)459.0k(377.0k)(5.4m)6.6m10.2m48.4m64.3m
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USDFY, 2017

Revenue/Employee

22.0k

Debt/Equity

0.5 x

Debt/Assets

0.3 x

Financial Leverage

2 x
Show all financial metrics

StarTek Operating Metrics

FY, 2018FY, 2019

Clients

225 225

Industries Served

8 8

Countries

13 13

Facilities

58 49
Show all operating metrics

StarTek Acquisitions / Subsidiaries

Company NameDateDeal Size
Aegis LimitedMarch 16, 2018$230 m
ACCENT Marketing ServicesMarch 11, 2015$16 m
Ideal Dialogue Co.March 19, 2013

StarTek Revenue Breakdown

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StarTek revenue breakdown by business segment: 16.2% from E-commerce & Consumer, 7.7% from Financial & Business Services, 14.1% from Media & Cable, 10.5% from Travel & Hospitality, 6.9% from Healthcare & Education, 38.3% from Telecom and 6.3% from Other

StarTek revenue breakdown by geographic segment: 7.6% from Rest of World, 39.2% from Americas, 17.0% from India & Sri Lanka, 9.0% from Malaysia, 20.2% from Middle East and 7.1% from Argentina & Peru

StarTek Cybersecurity Score

Cybersecurity ratingPremium dataset

A

90/100

Learn more about our premium products
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StarTek Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

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StarTek Online and Social Media Presence

StarTek's Trends

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StarTek Company Culture

  • Overall Culture

    D

    56/100

  • CEO Rating

    D-

    55/100

  • Compensation

    C-

    60/100

  • Diversity

    D

    55/100

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StarTek News and Updates

October 19, 2020

Hundreds of Kingston call centre employees forced to work from home: employee

Hundreds of Startek call centre employees in Kingston, Ont., may be permanently without an office after Oct. 30, according to a letter obtained by Global News.
October 19, 2020

StarTek – Consensus Indicates Potential 45.0% Upside

StarTek with ticker code (SRT) now have 3 analysts in total covering the stock. The consensus rating is ‘Buy’. The range between the high target price and low target price is between 10 and 5 and has a mean target at 7.67. Given that the stocks previous close was at 5.29 this would indicate that the…
September 02, 2020

Startek to Present at the 9th Annual Gateway Conference on September 10, 2020

Startek, Inc. (NYSE:SRT), a global provider of customer experience management solutions, has been invited to present at the 9th Annual Gateway Conference, which is being held virtually on September 9-10, 2020.
August 10, 2020

Startek Reports Second Quarter 2020 Financial Results

Startek, Inc. (NYSE:SRT), a global provider of customer experience management solutions, is reporting financial results for the second quarter ended June 30, 2020.
August 04, 2020

Startek Sets Second Quarter Conference Call for Monday, August 10, 2020 at 5:00 p.m. ET

Startek, Inc. (NYSE: SRT), a global provider of customer experience management solutions, will hold a conference call on Monday, August 10, 2020 at 5:00 p.m. Eastern time to discuss its financial results for the second quarter ended June 30, 2020. The company will report its results in a press relea…
October 31, 2019

Startek Recognized by IDG India CIO 100 Awards

GREENWOOD VILLAGE, Colorado and MUMBAI, India, Oct. 31, 2019 /PRNewswire/ -- Startek, Inc. (NYSE: SRT), a global provider of customer experience management solutions, has been accredited with the IDG India CIO 100 2019 Award. This award acknowledges Startek for its world-class technology...
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StarTek Blogs

October 19, 2020

Startek Changes Location for 2020 Annual Meeting of Stockholders and Postpones First Quarter Reporting Due to COVID-19

GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--May 5, 2020-- Startek, Inc. (NYSE:SRT) (the Company), a global provider of customer experience management solutions, has changed the location for its 2020 Annual Meeting of Stockholders (the Meeting) due to the ongoing global pandemic surroundin…
October 19, 2020

Startek Appoints Aparup Sengupta as Executive Chairman and Global Chief Executive Officer

GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--Jan. 15, 2020-- Startek, Inc. (NYSE:SRT), a global provider of customer experience management solutions, has appointed Aparup Sengupta as executive chairman and global chief executive officer, effective January 15, 2020. Sengupta will replace La…
October 19, 2020

Strike a Balance Between Security and Experience

October 19, 2020

Humanizing Customer Communications

October 19, 2020

StarCloud sums up Startek’s approach to the always-on, customer-focused enterprise

October 19, 2020

Impact Sourcing – A visible impact on our communities and our businesses

 StarTek Frequently Asked Questions

  • When was StarTek founded?

    StarTek was founded in 1987.

  • Who are StarTek key executives?

    StarTek's key executives are Aparup Sengupta, Sanjeev Sinha and Mario Baddour.

  • How many employees does StarTek have?

    StarTek has 47,000 employees.

  • What is StarTek revenue?

    Latest StarTek annual revenue is $657.9 m.

  • What is StarTek revenue per employee?

    Latest StarTek revenue per employee is $14 k.

  • Who are StarTek competitors?

    Competitors of StarTek include Teleperformance, Hinduja Global Solutions (HGS) and Tata Consultancy Services.

  • Where is StarTek headquarters?

    StarTek headquarters is located at 6200 S Syracuse Way, Greenwood Village.

  • Where are StarTek offices?

    StarTek has offices in Greenwood Village, Farmington, Hamilton, Hot Springs and in 39 other locations.

  • How many offices does StarTek have?

    StarTek has 49 offices.