TTEC Holdings

TTEC Holdings provides technology enabled customer experience services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth, and retention services. The Customer Technology Services segment offers system design consulting, customer experience technology product, and implementation and integration consulting services, as well as manages clients' cloud and on-premise solutions. The Customer Strategy Services segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management. The Сompany serves automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, travel, and transportation industries.
Company Growth (employees)
Englewood, US
Size (employees)
48,000 (est)
TTEC Holdings was founded in 1982 and is headquartered in Englewood, US

TTEC Holdings Office Locations

TTEC Holdings has offices in Englewood, London, Dubai, Sofia and in 9 other locations
Englewood, US (HQ)
9197 S Peoria St
Sofia, BG
3 ul. "Business park Sofia"
Ciudad de México, MX
43 De La República
Dubai, AE
1503 Al Thuraya Tower 2
Belfast, GB
81-85 Duncairn Gardens
London, GB
Blomfield St, Level 3, 6 Broad Street Place
Show all (13)

TTEC Holdings Financials and Metrics

TTEC Holdings Financials

TTEC Holdings's revenue was reported to be $1.3 b in FY, 2016

Revenue (Q2, 2017)

353.4 m

Gross profit (Q2, 2017)

85.4 m

Gross profit margin (Q2, 2017), %


Net income (Q2, 2017)

15.8 m

EBIT (Q2, 2017)

21.6 m

Market capitalization (22-Dec-2017)

1.9 b

Cash (30-Jun-2017)

77.9 m


2.1 b
TTEC Holdings's current market capitalization is $1.9 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016


1.2 b1.2 b1.3 b1.3 b

Revenue growth, %


Cost of goods sold

846.6 m886.5 m928.2 m941.6 m

Gross profit

346.5 m355.3 m358.5 m333.7 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


297 m302.2 m295.5 m305.9 m325.5 m309.2 m312.4 m305.1 m312.8 m338.3 m353.4 m

Cost of goods sold

208.6 m213.8 m212.3 m220.2 m233 m226 m231.3 m226.8 m233.5 m253.9 m268 m

Gross profit

88.3 m88.4 m83.2 m85.7 m92.5 m83.2 m81.1 m78.3 m79.3 m84.4 m85.4 m

Gross profit Margin, %

USDFY, 2013FY, 2014FY, 2015FY, 2016


158 m77.3 m60.3 m55.3 m

Accounts Receivable

236.1 m276.4 m283.5 m300.8 m

Current Assets

469.6 m445.5 m415.1 m433.7 m


126.7 m150.2 m168.3 m151 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


144.9 m120.4 m97.8 m87.6 m65.7 m86.2 m75.4 m55.3 m61.3 m66.5 m77.9 m

Accounts Receivable

245.1 m249.4 m251.4 m266.8 m295.7 m258.2 m286.2 m261.6 m256 m272.8 m288 m

Current Assets

467 m449.4 m431.3 m439.5 m455.5 m450.4 m441.3 m397.5 m397.5 m423.9 m449.7 m


120.1 m132.8 m141.4 m147.9 m150 m165.8 m169.6 m170.1 m164 m151.8 m160.3 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

71.5 m77.4 m65.9 m37.4 m

Depreciation and Amortization

46.1 m56.5 m63.8 m68.7 m

Accounts Receivable

7.3 m(41 m)(20 m)(7.9 m)

Accounts Payable

(2.5 m)(8.1 m)11.9 m(23.1 m)
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Net Income

50.5 m21.3 m39.4 m54.1 m20 m12.4 m11.9 m24.4 m37.1 m20.2 m36 m

Depreciation and Amortization

33.3 m13.2 m27.3 m41.2 m15.4 m15.5 m17.7 m35 m51.8 m14.5 m30.8 m

Accounts Receivable

709 k(8.1 m)(9.2 m)(24.2 m)(24.8 m)4.7 m329 k23.9 m23.8 m28.6 m26.7 m

Accounts Payable

(14 m)(10.8 m)(23 m)(17.8 m)(7.6 m)11.9 m(11.5 m)(21.4 m)(13 m)10.5 m27.3 m
Y, 2017


96 x


16.5 x

Financial Leverage

2.4 x
Show all financial metrics

TTEC Holdings Operating Metrics

TTEC Holdings's Enterprise Customers was reported to be 300 in Q2, 2017. TTEC Holdings's Patent Applications was reported to be 66 in FY, 2016, which is a 28% decrease from the previous period
FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017

Total Workstations

25.93 k26.92 k26.58 k26.69 k28.27 k35.8 k35.78 k35.64 k38.78 k38.91 k41.03 k



Patent Applications


Patents (US)

Show all operating metrics

TTEC Holdings Market Value History

TTEC Holdings Revenue Breakdown

TTEC Holdings's Web-traffic and Trends

TTEC Holdings Online and Social Media Presence

TTEC Holdings Company Life and Culture

You may also be interested in