Sept 03, 2018Introducing a New Look for Teleperformance
Teleperformance has been connecting brands and customers around the world for the past 40 years. During that time, we’ve literally interacted with billions of people in dozens of languages.
You don’t spend all that time serving that many individuals without learning what inspires them. Each person we’ve interacted with has a story and a perspective. Each is unique and wants to be treated as an individual.
Today, we serve customers in more than 160 markets, and while we’re happy with all we’ve accomplished, we want to do more. To stay ahead, we have to think outside the box, always looking for ways to improve.
Today, we’re pleased to present Teleperformance’s new, and we think eye-popping, look. While always honoring what we’ve done, we know that we have a bright future ahead of us, finding new ways to improve the omnichannel customer experience and serving our clients the best way we know how. Our goal is to create an empowered and lasting relationship between customers and their favorite brands; always delivering the best quality services with the highest security standards.
Our new look is a nod to the future; a distinctive, bold effort to remind our partners that we are always working for them, always fighting to deliver outstanding services on their behalf.
We are here to welcome, listen to, engage with, and amaze each person with whom we connect. This is what makes the world a better place and strengthens bonds across countries and cultures.
This is the future of Teleperformance. Each Interaction Matters.
Access our new website.
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Aug 28, 2018Life at TP: Testimonials of the Teleperformance Journey
The road towards success is often built from a passion for growth, paved by one’s desire for learning and improving, and cultivated through inspiration and hard work. For most of us, career development is one of the many coveted stops in this long journey called “life”—we put our best foot forward and make the most out of every day.
In the last four decades, Teleperformance has taken pride in being a company that helps clients improve their business strategies and business processes to achieve positive results. Behind this success, however, are our people who continue to give their best and make a difference in the workplace. #LifeatTP, spearheaded by our good friends over at Teleperformance in India, is a campaign that documents the many stories of our people who have made a positive impact and have grown with Teleperformance.
So, what’s it like working at Teleperformance? For Ruchira Sanyal, Senior Content and Digital Marketing Specialist at Teleperformance in India, working at Teleperformance means working on things she is passionate about. “I feel I am appreciated and allowed to take initiative to get things accomplished. I am trusted, and I enjoy being able to be as creative as I can,” Ruchira shares. Sumit Bahl, Senior Vice President of Client Services at Teleperformance in India, calls Teleperformance his second home. Tiffany Miller, Vice President of Business Development, appreciates the fun environment Teleperformance provides that enabled her to have great memories. For Janby Teodoro, our Social Media Community Manager based at Teleperformance in the Philippines, his life at TP revolves around growth. He shares: “The immense leaning that I’ve gotten so far has changed my perspective about work and life in general.”
The road towards success treads on, and all these wonderful #LifeatTP testimonials from our people are the greatest rewards that inspire us to move forward. Thank you for sharing your passion and dedication with us. Together, our journey has become gratifying, and even more inspiring.
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Aug 23, 2018Choosing the Mediterranean Experience: Teleperformance in Greece
Standing out under the glint of the Mediterranean sun is Greece, a Eurozone-member country with a population of 11.14 million, a country that features a high quality of life, and has a very high standard of living. It’s no surprise how Greece has become a dream destination, whose visitors include those in pursuit of the high life, the romance, the toasty sunlight—and it’s even less surprising how many businesses ventured into the country and chose Greece in order to get a slice of that Mediterranean experience.
Established in 1989, the Greek subsidiary was the company that introduced contact center services in the country, and fast forward to 13 years later, it became a regional HQ for South-East Europe and the Middle-East in 2002. Home to over 6,500 employees who represent 91 countries, our operations in Greece have become a multilingual destination for Europe, Middle East, and Africa, offering customer care, technical support, customer acquisition, accounts receivable management, and BPO services. Spread over four centers in Athens and one in Chania, Teleperformance in Greece carries more than 7,600 workstations in total, offering services to 140 markets in 36 languages and dialects.
Communication barriers? No problem! Teleperformance in Greece has a workforce comprising of 90% bilinguals, 28% trilinguals, and 6% quadrilinguals. They’ve got you covered—whether your industry is in automotive, travel, gaming, retail/e-retail, healthcare, insurance, telecom, consumer electronics/technology, finance, energy, or fast-moving consumer goods.
The success of Teleperformance in Greece has been cemented by our solid experience in providing tailored omnichannel solutions that have impacted the way our clients manage their customer service. As Interactions Experts, we can help you maximize your business results and elevate the customer experience in Greece. Contact us now to learn more our services!
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Aug 16, 2018Corporate Innovation
For most brands and businesses, staying ahead of the competition requires strategy, planning, and the means and resources to execute processes that aim to hit goals and business targets. These are basically etched inside every business textbook, located between the lines of price, product, place, and promotion—the foundation of every business model, created to maximize results.
"Adapt and survive" is an interesting notion, especially when applied in a very competitive industry. Today’s fast-paced living has pushed companies to take action, and more often than not—pushed them out of their comfort zones in order to keep up with the changing trends and demands of their customers. As the competition heats up, the desire for companies to innovate rises: these days, being relevant is almost as important as being able to increase revenues or providing exceptional customer service.
Innovation requires a wide understanding of how change can yield favorable outcomes. For companies, it involves a clearer definition, a broadening of company culture, a target in the form of a simple question: “where can we exactly inject innovation in our current process?” By focusing on strengths and weaknesses in order to define areas of improvement, the ability to set feasible expectations and learning how much effort to put towards creating a change can now follow.
Behind every successful innovation strategy is a team of passionate individuals who run the ideas machine. Assembling an innovation dream team can be sparked by filtering the strategists, subject-matter experts, communicators, collaborators, creatives, and the analyzers. Finding the right people with the right mindset for the job may be a challenge, but it all starts with empowering your people through innovation projects that instill strategy, quick-thinking, and expertise. While the task at hand can be challenging, finding the right balance can produce the right results.
Finally, a skill that can’t be taught through textbooks: innovation requires an open mind, and exploring the many possibilities of collaborations. BMW and Daimler, big names and rivals in the auto industry, recently teamed up by merging their car-sharing business in the hopes of competing better with other car-sharing businesses in Silicon Valley and providing outstanding customer service.
Corporate innovation is vital in keeping brands and businesses afloat. By developing innovative technologies and strategies, companies remain relevant and interesting, and when executed properly—one step ahead of the competition.
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Aug 14, 2018Linkedin´s Top 10 Company Pages of 2018
In today’s digital era, one of the greatest challenges companies have to face daily is creating online visibility, and even harder—maintaining that visibility to reach new customers, product advocates, or business partnerships. This is why social media has played an important role in elevating companies’ marketing strategies to the next level—it allows companies to connect with their audience with a simple click of a button whenever, wherever. Case in point: LinkedIn, where professionals seek other professionals, an avenue for brands and businesses to stand out as one of the best.
Teleperformance is therefore proud to announce our inclusion in LinkedIn’s “Best of Company Pages 2018,” ranking fourth as nominated by our peers and partners from all over the world! On their official page, LinkedIn writes: “[Teleperformance’s] Updates on their Company Page feature bold imagery containing text, catching the eyes of readers and drawing them to the words.” This recognition truly acknowledges our commitment to interact with our people, clients, and potential employees on a deeper level by posting relevant content, sharing informative insights, and giving them a glimpse of what working with Teleperformance is like.
Here’s a big thank you to everyone who nominated and gave Teleperformance a nod! We’re only about to work even harder to ensure that we’ll remain visible and continue making an impact through positive interactions. Click here to read LinkedIn’s official announcement, as well as to view the full list of this year’s Best Company Pages on LinkedIn.
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Aug 14, 2018Valuing Human Interactions in the Digital Age
In today’s digital era where brands and companies offer customer service on-the-go for the convenience of their consumers, chat support has evolved and has become a method for customers to get in touch with brands and businesses. While Voice is still the most used and preferred channel over the years, there is no denying how technology has steered consumers towards more communication channels and options, one of which, are chatbots.
Previously, we talked about how chatbots could revolutionize customer service; today, we continue to see the growth of chatbots over the years. Compared with mobile apps, chatbots have experienced a steady development—according to Business Insider, chatbots have increased in number in 2017, tallying a 170% growth in three months compared with apps, which stayed behind with a 100% increase.
Despite the growth in numbers among chatbots, providing exceptional customer experience remains reliant on human interactions as brands and companies push towards customer satisfaction. It’s called “customer care” for a reason—because customers want the connection, the personal touch, the transparency, and personalization with every interaction. Humans continue to set the pace in this arena: operational complexity will need to go to the next level in order to keep up with increasingly complex human interactions. Customers—like technology—will continue to evolve, and with this comes their need for detailed answers to intricate queries, or solutions to challenging issues that would require highly skilled agents with specific specializations.
Digital channels continue to be available for consumers as a way to reduce customer effort, provide convenience, and to promote better customer experience. Yet human interactions continue to play an important role in customer service: it’s the entire package of empathy, technical know-how, customized and personalized experiences, and proactive customer service methods aided by analytics that remain pivotal in creating customer experiences that last.
Interested in planning a business strategy that strengthens the value of every human interaction? Contact us to learn more about our services.
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