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Teleperformance Summary

Overview

Teleperformance is a company that specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). It provides services across customer experience, back-office, and digital transformation. The company offers customer acquisition, customer care, technical support, debt collection, social media, content moderation, HR services, market research, and other solutions.
TypePublic
Founded1978
HQParis, FRMap
Websiteteleperformance.com
Employee Ratings
3.8
More
Overall CultureD+More

Locations

Teleperformance is headquartered in
Paris, France

Location Map

Latest Updates

Company Growth (employees)

Employees (est.) (Dec 2020)383,233(+16%)
Job Openings242
Website Visits (Sept 2021)1 m
Revenue (FY, 2020)€5.7 B(+7%)
Share Price (Nov 2021)€357.4
Cybersecurity ratingCMore
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Key People/Management at Teleperformance

Teleperformance Office Locations

Teleperformance has offices in Paris, Tiranë, Pardubice, København and in 17 other locations

Teleperformance Financials and Metrics

Teleperformance Revenue

Teleperformance's revenue was reported to be €5.73 b in FY, 2020 which is a 7.0% increase from the previous period.

EUR

Revenue (H1, 2021)€3.43 b
Gross profit (H1, 2021)€1.07 b
Gross profit margin (H1, 2021), %31.1%
Net income (H1, 2021)€255 m
EBIT (H1, 2021) €398 m
Market capitalization (10-Nov-2021)€20.99 b
Closing stock price(10-Nov-2021)€357.4
Cash (30-Jun-2021)€851 m
EV $23.6 b

Teleperformance's current market capitalization is €21 b.

EURFY, 2018FY, 2019FY, 2020
Revenue4.4 b5.4 b5.7 b
Revenue growth, %21%7%
Cost of goods sold2.9 b3.5 b3.8 b
Gross profit1.5 b1.9 b1.9 b
EURH1, 2019H1, 2020H1, 2021
Revenue2.6 b2.7 b3.4 b
Cost of goods sold1.7 b1.8 b2.4 b
Gross profit868 m829 m1.1 b
Gross profit Margin, %34%31%31%
show all

EURFY, 2018FY, 2019FY, 2020
Cash336 m418 m996 m
Accounts Receivable1 b1.2 b1.3 b
Prepaid Expenses62 m63 m60 m
Current Assets1.8 b2 b2.7 b
EURH1, 2019H1, 2020H1, 2021
Cash408 m675 m851 m
Accounts Receivable1.1 b1.1 b1.5 b
Prepaid Expenses74 m72 m77 m
Current Assets1.9 b2.2 b2.7 b
show all

EURFY, 2018FY, 2019FY, 2020
Net Income312 m400 m324 m
Depreciation and Amortization247 m297 m309 m
Accounts Receivable(70 m)(164 m)(194 m)
Accounts Payable(19 m)46 m160 m
EURH1, 2019H1, 2020H1, 2021
Net Income145 m63 m255 m
Depreciation and Amortization147 m155 m156 m
Accounts Receivable(24 m)30 m(129 m)
Accounts Payable12 m37 m70 m
show all

EUR
H1, 2021
EV/EBIT57.1 x
EV/CFO40.8 x
Debt/Equity1.3 x
Debt/Assets0.5 x
Financial Leverage2.9 x
P/E Ratio79.4 x
  • Teleperformance Market Cap History

  • Teleperformance Stock Price

Revenue Breakdown

Teleperformance revenue breakdown by business segment: 88.6% from Core Services & D.I.B.S. and 11.4% from Specialized Services

Teleperformance Operating Metrics

Teleperformance's Countries was reported to be 86 in FY, 2020.

FY, 2018FY, 2019FY, 2020
Languages265265265
Clients8501 k1 k
Markets170170170
Countries808086

Teleperformance Acquisitions / Subsidiaries

Company NameDateDeal Size
IntelenetJune 15, 2018$1 b
WibilongOctober 13, 2017
Lingo SystemsAugust 22, 2016$1.52 b
beCogentAugust 17, 2010
Metis Bilgisayar Sistemleri San. ve TicMarch 22, 2010
TLScontactJanuary 20, 2010
Improved Financial SolutionsNovember 24, 2009
The Answer GroupDecember 23, 2008
Hispanic Teleservices CorporationNovember 16, 2007
AllianceOneAugust 01, 2007

Human Capital Metrics

Source: uploads4.craft.co, uploads1.craft.co, uploads5.craft.co

Teleperformance Hiring Categories

Teleperformance Cybersecurity Score

Cybersecurity ratingPremium dataset

C

72/100

SecurityScorecard logo

Teleperformance Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

Teleperformance Website Traffic

Alexa Website Rank

Total Visits per monthSimilarWeb

Teleperformance Online and Social Media Presence

Twitter followers

21.79 k Twitter followers

6 Months

Teleperformance has 21.79 k Twitter Followers. The number of followers has increased 1.23% month over month and increased 3.40% quarter over quarter.

Teleperformance's Trends

Search term - Teleperformance

Twitter Engagement Stats for @Teleperformance

  • 45.18 k

    Tweets

  • 2.5 k

    Following

  • 21.79 k

    Followers

  • 70

    Tweets last 30 days

  • 3.2

    Avg. likes per Tweet

  • 80%

    Tweets with engagement

Teleperformance Technology StackBuildWith Logo

  • ads

    16 products used

    • AppNexus
    • AppNexus Segment Pixel
    • Bizo
      • Circulate
      • DoubleClick Bid Manager
      • DoubleClick.Net
      • Facebook Custom Audiences
      • Google Adsense
      • Google Remarketing
      • Index Exchange
      • LinkedIn Ads
      • Openads/OpenX
      • Pubmatic
      • Rubicon Project
      • Simpli.fi
      • Twitter Ads
  • analytics

    33 products used

    • Aivo
    • Alexa Certified Site Metrics
    • Alexa Metrics
      • comScore
      • Facebook Conversion Tracking
      • Facebook Domain Insights
      • Facebook Pixel
      • Facebook Signal
      • Global Site Tag
      • Google AdWords Conversion
      • Google Analytics
      • Google Analytics 4
      • Google Analytics Classic
      • Google Analytics Event Tracking
      • Google Analytics Multiple Trackers
      • Google Conversion Linker
      • Google Conversion Tracking
      • Google Universal Analytics
      • Heatmap IT
      • LeadLander
      • LinkedIn Insights
      • Marketo
      • Moat
      • Oktopost
      • OwnerIQ
      • Shareaholic
      • Snowplow
      • Sumo
      • TikTok Conversion Tracking Pixel
      • Trackalyzer
      • Twitter Analytics
      • Twitter Conversion Tracking
      • Twitter Website Universal Tag
  • CDN

    17 products used

    • AJAX Libraries API
    • Akamai
    • Azure Edge
      • BootstrapCDN
      • CDN JS
      • Cloudflare
      • Cloudflare JS
      • CloudFront
      • Content Delivery Network
      • Facebook CDN
      • GStatic Google Static Content
      • jQuery CDN
      • jsDelivr
      • Microsoft Azure Blob Storage
      • UNPKG
      • Yahoo Image CDN
      • Zencoder CDN
  • cms

    13 products used

    • Atlassian Cloud
    • Chamilo
    • Google Search Appliance
      • Instapage
      • Joomla!
      • Liferay
      • My Salesforce
      • Nextcloud
      • Progress Sitefinity
      • Umbraco
      • WordPress
      • Workable
      • Yii Framework
Learn more on BuiltWith

Teleperformance Company CultureCultureAndCompensation Logo

  • Overall Culture

    D+

    61/100

  • CEO Rating

    C

    65/100

  • Compensation

    D

    51/100

  • Diversity

    C-

    61/100

Learn more on Comparably

Teleperformance News and Updates

Oct 15, 2021
Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
SANTA CLARA, Calif., Oct. 15, 2021 /PRNewswire/ -- Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its...
Aug 20, 2021
Teleperformance is recognized as a Leader in the Customer Experience Management (CXM)
Teleperformance is recognized as a Leader in the Customer Experience Management (CXM) – Services PEAK Matrix® Assessment 2021 by Everest Group! As companies look to transform their operations, we are there to help meet their needs with high-tech, high-touch solutions that deliver the best possible results.
Aug 13, 2021
NelsonHall recognized Teleperformance as a Leader in the Overall market segment
NelsonHall recognized Teleperformance as a Leader in the Overall market segment in the Vendor Evaluation & Assessment Tool (NEAT). We are proud of this recognition that highlights our capabilities to deliver world-class services and benefits to our partners and clients in the BFSI sector.
Aug 13, 2021
Teleperformance partners with Agefiph for the integration of disabled workers
Teleperformance partners with Agefiph for the integration of disabled workers. This year, agefiph’s proposal aimed at the professional integration of impaired people from the perspective of sports.
Aug 11, 2021
Teleperformance Bacolod earns Certificate of Safety Seal
Teleperformance, the global leader in outsourced omnichannel customer experience management, recently received its Certificate of Safety Seal for its business site located in Bacolod City. Mayor Evelio Leonardia presented the certification to Teleperformance Bacolod for its compliance to health and safety protocols against Covid-19.
Aug 10, 2021
Teleperformance Named 2021 Latin American Company of the Year
Based on its recent analysis of the Latin American nearshore customer experience outsourcing services market, Frost & Sullivan recognizes Teleperformance (TP) with the 2021 Latin American Company of the Year Award. TP has thrived in the midst of a pandemic by leveraging its robust work-at-home agent (WAHA) program, strong recruiting practices, proprietary technological tools, operational best practices, and futuristic vision. It has developed numerous long-term relationships with US customers, functioning as their digital business transformation partner and supporting them in their customer experience initiatives.

Teleperformance Blogs

Sept 03, 2018
Introducing a New Look for Teleperformance
Teleperformance has been connecting brands and customers around the world for the past 40 years. During that time, we’ve literally interacted with billions of people in dozens of languages. You don’t spend all that time serving that many individuals without learning what inspires them. Each person we’ve interacted with has a story and a perspective. Each is unique and wants to be treated as an individual. Today, we serve customers in more than 160 markets, and while we’re happy with all we’ve accomplished, we want to do more. To stay ahead, we have to think outside the box, always looking for ways to improve. Today, we’re pleased to present Teleperformance’s new, and we think eye-popping, look. While always honoring what we’ve done, we know that we have a bright future ahead of us, finding new ways to improve the omnichannel customer experience and serving our clients the best way we know how. Our goal is to create an empowered and lasting relationship between customers and their favorite brands; always delivering the best quality services with the highest security standards. Our new look is a nod to the future; a distinctive, bold effort to remind our partners that we are always working for them, always fighting to deliver outstanding services on their behalf. We are here to welcome, listen to, engage with, and amaze each person with whom we connect. This is what makes the world a better place and strengthens bonds across countries and cultures. This is the future of Teleperformance. Each Interaction Matters. Access our new website. The post Introducing a New Look for Teleperformance appeared first on Global.
Aug 28, 2018
Life at TP: Testimonials of the Teleperformance Journey
The road towards success is often built from a passion for growth, paved by one’s desire for learning and improving, and cultivated through inspiration and hard work. For most of us, career development is one of the many coveted stops in this long journey called “life”—we put our best foot forward and make the most out of every day. In the last four decades, Teleperformance has taken pride in being a company that helps clients improve their business strategies and business processes to achieve positive results. Behind this success, however, are our people who continue to give their best and make a difference in the workplace. #LifeatTP, spearheaded by our good friends over at Teleperformance in India, is a campaign that documents the many stories of our people who have made a positive impact and have grown with Teleperformance. So, what’s it like working at Teleperformance? For Ruchira Sanyal, Senior Content and Digital Marketing Specialist at Teleperformance in India, working at Teleperformance means working on things she is passionate about. “I feel I am appreciated and allowed to take initiative to get things accomplished. I am trusted, and I enjoy being able to be as creative as I can,” Ruchira shares. Sumit Bahl, Senior Vice President of Client Services at Teleperformance in India, calls Teleperformance his second home. Tiffany Miller, Vice President of Business Development, appreciates the fun environment Teleperformance provides that enabled her to have great memories. For Janby Teodoro, our Social Media Community Manager based at Teleperformance in the Philippines, his life at TP revolves around growth. He shares: “The immense leaning that I’ve gotten so far has changed my perspective about work and life in general.” The road towards success treads on, and all these wonderful #LifeatTP testimonials from our people are the greatest rewards that inspire us to move forward. Thank you for sharing your passion and dedication with us. Together, our journey has become gratifying, and even more inspiring. The post Life at TP: Testimonials of the Teleperformance Journey appeared first on Global.
Aug 23, 2018
Choosing the Mediterranean Experience: Teleperformance in Greece
Standing out under the glint of the Mediterranean sun is Greece, a Eurozone-member country with a population of 11.14 million, a country that features a high quality of life, and has a very high standard of living. It’s no surprise how Greece has become a dream destination, whose visitors include those in pursuit of the high life, the romance, the toasty sunlight—and it’s even less surprising how many businesses ventured into the country and chose Greece in order to get a slice of that Mediterranean experience. Established in 1989, the Greek subsidiary was the company that introduced contact center services in the country, and fast forward to 13 years later, it became a regional HQ for South-East Europe and the Middle-East in 2002. Home to over 6,500 employees who represent 91 countries, our operations in Greece have become a multilingual destination for Europe, Middle East, and Africa, offering customer care, technical support, customer acquisition, accounts receivable management, and BPO services. Spread over four centers in Athens and one in Chania, Teleperformance in Greece carries more than 7,600 workstations in total, offering services to 140 markets in 36 languages and dialects. Communication barriers? No problem! Teleperformance in Greece has a workforce comprising of 90% bilinguals, 28% trilinguals, and 6% quadrilinguals. They’ve got you covered—whether your industry is in automotive, travel, gaming, retail/e-retail, healthcare, insurance, telecom, consumer electronics/technology, finance, energy, or fast-moving consumer goods. The success of Teleperformance in Greece has been cemented by our solid experience in providing tailored omnichannel solutions that have impacted the way our clients manage their customer service. As Interactions Experts, we can help you maximize your business results and elevate the customer experience in Greece. Contact us now to learn more our services! The post Choosing the Mediterranean Experience: Teleperformance in Greece appeared first on Global.
Aug 16, 2018
Corporate Innovation
For most brands and businesses, staying ahead of the competition requires strategy, planning, and the means and resources to execute processes that aim to hit goals and business targets. These are basically etched inside every business textbook, located between the lines of price, product, place, and promotion—the foundation of every business model, created to maximize results. "Adapt and survive" is an interesting notion, especially when applied in a very competitive industry. Today’s fast-paced living has pushed companies to take action, and more often than not—pushed them out of their comfort zones in order to keep up with the changing trends and demands of their customers. As the competition heats up, the desire for companies to innovate rises: these days, being relevant is almost as important as being able to increase revenues or providing exceptional customer service. Innovation requires a wide understanding of how change can yield favorable outcomes. For companies, it involves a clearer definition, a broadening of company culture, a target in the form of a simple question: “where can we exactly inject innovation in our current process?” By focusing on strengths and weaknesses in order to define areas of improvement, the ability to set feasible expectations and learning how much effort to put towards creating a change can now follow. Behind every successful innovation strategy is a team of passionate individuals who run the ideas machine. Assembling an innovation dream team can be sparked by filtering the strategists, subject-matter experts, communicators, collaborators, creatives, and the analyzers. Finding the right people with the right mindset for the job may be a challenge, but it all starts with empowering your people through innovation projects that instill strategy, quick-thinking, and expertise. While the task at hand can be challenging, finding the right balance can produce the right results. Finally, a skill that can’t be taught through textbooks: innovation requires an open mind, and exploring the many possibilities of collaborations. BMW and Daimler, big names and rivals in the auto industry, recently teamed up by merging their car-sharing business in the hopes of competing better with other car-sharing businesses in Silicon Valley and providing outstanding customer service. Corporate innovation is vital in keeping brands and businesses afloat. By developing innovative technologies and strategies, companies remain relevant and interesting, and when executed properly—one step ahead of the competition. The post Corporate Innovation appeared first on Global.
Aug 14, 2018
Linkedin´s Top 10 Company Pages of 2018
In today’s digital era, one of the greatest challenges companies have to face daily is creating online visibility, and even harder—maintaining that visibility to reach new customers, product advocates, or business partnerships. This is why social media has played an important role in elevating companies’ marketing strategies to the next level—it allows companies to connect with their audience with a simple click of a button whenever, wherever. Case in point: LinkedIn, where professionals seek other professionals, an avenue for brands and businesses to stand out as one of the best. Teleperformance is therefore proud to announce our inclusion in LinkedIn’s “Best of Company Pages 2018,” ranking fourth as nominated by our peers and partners from all over the world! On their official page, LinkedIn writes: “[Teleperformance’s] Updates on their Company Page feature bold imagery containing text, catching the eyes of readers and drawing them to the words.” This recognition truly acknowledges our commitment to interact with our people, clients, and potential employees on a deeper level by posting relevant content, sharing informative insights, and giving them a glimpse of what working with Teleperformance is like. Here’s a big thank you to everyone who nominated and gave Teleperformance a nod! We’re only about to work even harder to ensure that we’ll remain visible and continue making an impact through positive interactions. Click here to read LinkedIn’s official announcement, as well as to view the full list of this year’s Best Company Pages on LinkedIn. The post Linkedin´s Top 10 Company Pages of 2018 appeared first on Global.
Aug 14, 2018
Valuing Human Interactions in the Digital Age
In today’s digital era where brands and companies offer customer service on-the-go for the convenience of their consumers, chat support has evolved and has become a method for customers to get in touch with brands and businesses. While Voice is still the most used and preferred channel over the years, there is no denying how technology has steered consumers towards more communication channels and options, one of which, are chatbots. Previously, we talked about how chatbots could revolutionize customer service; today, we continue to see the growth of chatbots over the years. Compared with mobile apps, chatbots have experienced a steady development—according to Business Insider, chatbots have increased in number in 2017, tallying a 170% growth in three months compared with apps, which stayed behind with a 100% increase. Despite the growth in numbers among chatbots, providing exceptional customer experience remains reliant on human interactions as brands and companies push towards customer satisfaction. It’s called “customer care” for a reason—because customers want the connection, the personal touch, the transparency, and personalization with every interaction. Humans continue to set the pace in this arena: operational complexity will need to go to the next level in order to keep up with increasingly complex human interactions. Customers—like technology—will continue to evolve, and with this comes their need for detailed answers to intricate queries, or solutions to challenging issues that would require highly skilled agents with specific specializations. Digital channels continue to be available for consumers as a way to reduce customer effort, provide convenience, and to promote better customer experience. Yet human interactions continue to play an important role in customer service: it’s the entire package of empathy, technical know-how, customized and personalized experiences, and proactive customer service methods aided by analytics that remain pivotal in creating customer experiences that last. Interested in planning a business strategy that strengthens the value of every human interaction? Contact us to learn more about our services. The post Valuing Human Interactions in the Digital Age appeared first on Global.

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When was Teleperformance founded?
Teleperformance was founded in 1978.
Who are Teleperformance key executives?
Teleperformance's key executives are Olivier Rigaudy, Leigh P. Ryan and Bhupender Singh.
How many employees does Teleperformance have?
Teleperformance has 383,233 employees.
What is Teleperformance revenue?
Latest Teleperformance annual revenue is €5.73 b.
What is Teleperformance revenue per employee?
Latest Teleperformance revenue per employee is €14.96 k.
Who are Teleperformance competitors?
Competitors of Teleperformance include TD SYNNEX, Telus and TaskUs.
Where is Teleperformance headquarters?
Teleperformance headquarters is located at 21 Rue Balzac, Paris.
Where are Teleperformance offices?
Teleperformance has offices in Paris, Tiranë, Pardubice, København and 17 other locations
How many offices does Teleperformance have?
Teleperformance has 21 offices.

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