The company provides customer interaction management, reverse/service logistics, depot and onsite repair services, warranty support management, returns management, field service and parts management, and in-home integration, as well as e-business solutions. It integrates, manages, and automates its service solutions through its Helix by Alorica, which is an integrated and Web-based technology management service platform that captures and saves historical data on customer interactions and enables clients to access call tracking, reporting, and performance information in real-time. The company was founded in 1999 and is headquartered in Chino, California. It has operations in Oak Brook, Illinois; Clovis, California; El Paso, Texas; Fort Myers, Florida; Manhattan and Topeka, Kansas; North Sioux City, South Dakota; Magna, Utah; Terre Haute, Indiana; Tulsa, Oklahoma; and Nashville and LaVergne, Tennessee; as well as in Pasig City and Quezon City, the Philippines.
Company Growth (employees)