Alorica

OverviewSuggest Edit

Alorica is a company that provides customer management solutions for business-to-consumer and business-to-business sectors. It offers customer experience management solutions, such as customer care, revenue generation, technical support, direct response, and receivables management; supply chain management solutions, which include back-office, fulfillment and reverse logistics solutions, and B2B inbound and outbound sales solutions, including appointment setting, lead generation, customer acquisition, and account development. The company also provides hosted solutions, including customer relationship management and hosted contact center solutions, and social CRM solutions, such as monitoring, engaging, and improving social media experiences.

TypePrivate
Founded1999
HQIrvine, US
Websitealorica.com
Employee Ratings2.9

Latest Updates

Employees (est.) (Oct 2020)24,540(+2%)
Job Openings254
Cybersecurity ratingBMore

Key People/Management at Alorica

Andy Lee

Andy Lee

Chairman & Chief Executive Officer
Chris Crowley

Chris Crowley

Executive Vice President & Chief Commercial Officer
Greg Haller

Greg Haller

Chief Operating Officer
Susan Dumond

Susan Dumond

Chief Employee Experience Officer
Max Schwendner

Max Schwendner

Executive Vice President, Finance & Planning
Bhaskar Menon

Bhaskar Menon

Chief Transformation Officer
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Alorica Office Locations

Alorica has offices in Irvine, Charleston, Fargo, Las Vegas and in 34 other locations
Irvine, US (HQ)
5161 California Ave
Charleston, US
408 Leon Sullivan Way
Fargo, US
300 45th St S #311
Irvine, US
5161 California Ave # 100
Las Vegas, US
625 E Pilot Rd
Mesa, US
1906 E Main St
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Alorica Financials and Metrics

Summary Metrics

Founding Date

1999

Alorica total Funding

$2.6 m

Alorica latest funding size

$2.62 m

Time since last funding

11 years ago
Alorica's latest funding round in August 2009 was reported to be $2.6 m. In total, Alorica has raised $2.6 m
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Alorica Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

Alorica Online and Social Media Presence

Embed Graph

Alorica News and Updates

Customer Care BPO Market 2018: Global Analysis by Key Players – Teleperformance, Concentrix, Alorica, Atento, Arvato

Wiseguyreports.Com Publish New Market Research Report On -“Customer Care BPO Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2025” Posted via Industry Today. Follow us on Twitter @IndustryToday

Global Outbound Telemarketing Market 2018-2025 Research Report By TeleTech Holdings, Inc., Atento S.A., Concentrix Corporation, Alorica Inc., Arvato AG, MarketOne International LLP, MarketMakers Inc. Ltd, OnBrand24, Inc., Teleperformance Group, Inc., Conv

This report provides an in-depth insight of Global Outbound Telemarketing Industry covering all important parameters including development trends, challenges, opportunities, key manufacturers and competitive analysis. Posted via Industry Today. Follow us on Twitter @IndustryToday

New Research Focusing on Outbound Telemarketing Market Growth with Challenges, Standardization, Competitive Market Share By Focusing on Top Companies like TeleTech Holdings, Concentrix, Alorica, Arvato, MarketOne International, Convergys Corporation

This research report presents a comprehensive segmentation of Outbound Telemarketing market by type of carriers. It outlines the market shares for key regions and key vendors such as TeleTech Holdings, Concentrix Corporation, Alorica, Arvato, MarketOne International, Teleperformance Group, Convergys…

Outbound Telemarketing Market 2018: Global Analysis by Key Players – TeleTech Holdings, Atento, Concentrix Corporation, Alorica, Arvato

Wiseguyreports.Com Publish New Market Research Report On -“Outbound Telemarketing Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday

Alorica Blogs

Alorica Named an Impact Sourcing Champion on IAOP’s First-Ever Distinguished List

Doing Good Around the World by Hiring People in Disadvantaged Circumstances   Alorica Inc., a global leader in customer experience solutions, today announced it has been selected to be included in IAOP’s Impact Sourcing Champions Index in partnership with the Global Mentorship Initiative (GMI). The …

Colleen Beers of Alorica: How To Identify And Retain Fantastic Talent

As a part of my HR Strategy Series, I’m talking to top experts in the field to teach prospects what hiring managers are actually looking for, while also supporting business leaders in their hiring and retention strategies. Today I had the pleasure of talking with Colleen Beers.   With nearly 30 year…

COVID-19: Digital Transformation Plans are Being Put on Fast-Forward

Post-pandemic plans for digital transformation should include omnichannel communications, automation, and agent-assisted AI models.

Alorica Achieves North America TSIA Rated Outstanding In Assisted Support Certification For Pitney Bowes

Customer Experience Leader Receives Industry Recognition for Technical Phone and Chat Support   IRVINE, Calif. – (May 12, 2020) – Alorica Inc., a global leader in customer experience solutions, has achieved North America TSIA Rated Outstanding Assisted Support certification for technical phone and c…

Covid-19 lockdowns prompt firms to ‘reshore’ jobs | ANC

Some global companies have started to reshore jobs due to ongoing lockdowns from Manila to Bangalore. But Alorica President Bong Borja is confident they can entice foreign companies to return to outsourcing in the Philippines by enforcing work-from-home arrangements for their employees.     This vid…

Alorica looking to hire 400 people in Tucson

TUCSON, Ariz. — KGUN 9 is dedicated to helping our community rebound during these troubling times and part of that is letting you know whose hiring. One company in Tucson is looking to hire 400 people.   “Actually we started our first class of 40 today and that will go through August,” said Alorica …
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Alorica Frequently Asked Questions

  • When was Alorica founded?

    Alorica was founded in 1999.

  • Who are Alorica key executives?

    Alorica's key executives are Andy Lee, Chris Crowley and Greg Haller.

  • How many employees does Alorica have?

    Alorica has 24,540 employees.

  • Who are Alorica competitors?

    Competitors of Alorica include Ibex, Sitel and Capita.

  • Where is Alorica headquarters?

    Alorica headquarters is located at 5161 California Ave, Irvine.

  • Where are Alorica offices?

    Alorica has offices in Irvine, Charleston, Fargo, Las Vegas and in 34 other locations.

  • How many offices does Alorica have?

    Alorica has 39 offices.