Concentrix

OverviewSuggest Edit

Concentrix (formerly known as Convergys) is a company that provides customer experience (CX) and information management solutions. It offers CX process optimization, technology innovation, marketing solutions, front- and back-office automation, analytics, and business transformation services. The company caters to technology and consumer electronics, retail, travel, eCommerce, banking, financial services, insurance, healthcare, communications, media, automotive, energy, and public sector industries.
TypePublic
Founded1998
HQFremont, CA, US
Websiteconcentrix.com
Employee Ratings3.3
Overall CultureA+

Latest Updates

Employees (est.) (Nov 2021)290,000(+8%)
Job Openings2,369
Revenue (FY, 2021)$5.6 B(+19%)
Share Price (Jul 2022)$133.8
Cybersecurity ratingBMore
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Key People/Management at Concentrix

Chris Caldwell

Chris Caldwell

President and Chief Executive Officer, Director
Andre Valentine

Andre Valentine

Chief Financial Officer
Guy Brosseau

Guy Brosseau

Executive Vice President, Information Systems and Security
Philip Cassidy

Philip Cassidy

Executive Vice President, Strategic Projects and Corporate Strategy
Jane Fogarty

Jane Fogarty

Executive Vice President, Legal and Corporate Secretary
Kathy Juve

Kathy Juve

Executive Vice President, CX Technology, Analytics and Insights
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Concentrix Office Locations

Concentrix has offices in Fremont, Arnold, Atlanta, Bellevue and in 155 other locations
Fremont, CA, US (HQ)
44111 Nobel Dr
Fremont, CA, US
44201 Nobel Dr
Barueri, BR
Alameda Itapecuru, 124 - Alphaville Industrial
Fortaleza, BR
R. Gonçalves Lêdo, 777 - Papicu
São Paulo, BR
Av. Francisco Matarazzo, 1500 - Barra Funda
São Paulo, BR
R. Inocêncio Tobias, 185 - Parque Industrial Tomas Edson
Show all (174)

Concentrix Financials and Metrics

Concentrix Revenue

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Concentrix's revenue was reported to be $5.59 b in FY, 2021
USD

Revenue (Q2, 2022)

1.6b

Gross profit (Q2, 2022)

558.9m

Net income (Q2, 2022)

113.0m

EBIT (Q2, 2022)

156.9m

Market capitalization (29-Jul-2022)

7.0b

Closing stock price (29-Jul-2022)

133.8

Cash (31-May-2022)

163.4m
Concentrix's current market capitalization is $7 b.
Annual
USDFY, 2020FY, 2021

Revenue

4.7b5.6b

Cost of goods sold

3.1b3.6b

Gross profit

1.7b2.0b

Gross profit Margin, %

35%35%
Quarterly
USDQ1, 2021Q2, 2021Q3, 2021Q1, 2022Q2, 2022

Revenue

1.4b1.4b1.4b1.5b1.6b

Cost of goods sold

867.2m887.1m915.9m997.9m1.0b

Gross profit

486.1m482.7m481.3m538.1m558.9m

Gross profit Margin, %

36%35%34%35%
Annual
USDFY, 2020FY, 2021

Cash

152.7m182.0m

Accounts Receivable

1.1b1.2b

Current Assets

1.4b1.5b

PP&E

451.6m407.1m
Quarterly
USDQ1, 2021Q2, 2021Q3, 2021Q1, 2022Q2, 2022

Cash

117.6m131.2m154.2m142.2m163.4m

Accounts Receivable

1.1b1.1b1.1b1.3b1.3b

Current Assets

1.4b1.5b1.5b1.6b1.6b

PP&E

445.3m399.4m397.8m416.9m401.7m
Annual
USDFY, 2020FY, 2021

Net Income

164.8m405.6m

Depreciation and Amortization

276.6m277.2m

Accounts Payable

36.6m(4.5m)

Cash From Operating Activities

507.6m514.2m
Quarterly
USDQ1, 2021Q2, 2021Q3, 2021Q1, 2022Q2, 2022

Net Income

88.8m171.7m281.5m110.5m223.6m

Depreciation and Amortization

70.6m141.4m208.6m74.1m152.7m

Accounts Payable

(27.8m)(15.0m)(42.3m)(7.2m)(17.8m)

Cash From Operating Activities

35.9m239.1m332.1m45.0m212.5m
USDFY, 2020

Revenue/Employee

60.1k

Debt/Equity

0.5 x

Debt/Assets

0.2 x

Financial Leverage

2.2 x
Show all financial metrics

Concentrix Operating Metrics

FY, 2020Q1, 2021Q2, 2021Q3, 2021FY, 2021Q1, 2022

Countries

404040404040

Languages

7070

Concentrix Acquisitions / Subsidiaries

Company NameDateDeal Size
ServiceSourceMay 09, 2022$131 m
ProKarmaNovember 22, 2021$1.6 b
TigerSpikeJuly 20, 2017
Genelco Software SolutionsJune 30, 2014
EncoverNovember 23, 2010
Beijing Jumeng Technology Development Ltd.
BPO Holdco Coöperatief U.A.
Chongqing Jumeng Technologies Development Ltd.
CNX Services Jamaica Limited
Concentrix Beteiligungen GmbH
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Concentrix Revenue Breakdown

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Concentrix revenue breakdown by business segment: 15.4% from Banking, financial services and insurance, 8.8% from Healthcare, 18.0% from Communications and media, 17.6% from Retail, travel and ecommerce, 31.5% from Technology and consumer electronics and 8.7% from Other

Concentrix revenue breakdown by geographic segment: 12.9% from India, 35.8% from Others, 23.9% from Philippines, 6.1% from Canada, 5.5% from Great Britain and 15.8% from United States

Concentrix Cybersecurity Score

Cybersecurity ratingPremium dataset

B

83/100

SecurityScorecard logo

Concentrix Online and Social Media Presence

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Concentrix Company Culture

  • Overall Culture

    A+

    84/100

  • CEO Rating

    A+

    91/100

  • Compensation

    B+

    74/100

  • Diversity

    A+

    84/100

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Concentrix News and Updates

Concentrix Closes Acquisition of ServiceSource, a Global B2B Digital Sales Company

NEWARK, Calif., July 20, 2022 (GLOBE NEWSWIRE) -- Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technologies, has closed its recently announced acquisition of ServiceSource International, Inc., a global market leader in B2B digital sales…

Worldwide Healthcare Payer Services Industry to 2027 - Featuring Accenture, Cognizant Technology Solutions and Concentrix Among Others

Dublin, July 06, 2022 (GLOBE NEWSWIRE) -- The "Healthcare Payer Services Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027" report has been added to ResearchAndMarkets.com's offering. The global healthcare payer services market reached a value of US$ 27.1 Bill…

SHAREHOLDER ALERT: Weiss Law Reminds WWE, DRE, SREV, and HR Shareholders About Its Ongoing Investigations

NEW YORK, June 27, 2022 /PRNewswire/ -- If you own shares in any of the companies listed above and would like to discuss our investigations or have any questions concerning this notice or your rights or interests, please contact: Joshua Rubin, Esq. Weiss Law 305 Broadway, 7th Floor New...

Concentrix Reports Second Quarter 2022 Results

NEWARK, Calif., June 27, 2022 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, today announced financial results for the fiscal second quarter ended May 31, 2022.

Concentrix Schedules Release of Fiscal Second Quarter 2022 Financial Results and Webcast of Investor Conference Call

NEWARK, Calif., May 31, 2022 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, plans to announce its fiscal second quarter 2022 financial results after market close on Monday, June 27, 2022.   The Company also…

Concentrix To Present at Baird 2022 Global Consumer, Technology & Services Conference

NEWARK, Calif., May 24, 2022 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, today announced that President and CEO Chris Caldwell and CFO Andre Valentine will present at the Baird 2022 Global Consumer, Tech…
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Concentrix Blogs

From Chaos to Harmony: 3 Ways Cloud is Better

Moving your contact center to the cloud can deliver remarkable benefits! The post From Chaos to Harmony: 3 Ways Cloud is Better appeared first on Concentrix.

Sending a Message about Digital Transformation

Telecommunications company delivers record CSAT with text messaging The post Sending a Message about Digital Transformation appeared first on Concentrix.

How Fit Is Your Digital Experience Strategy?

Refine your digital roadmap with insights from our latest research. The post How Fit Is Your Digital Experience Strategy? appeared first on Concentrix.

5 Steps to Modernize Your IVR

Proven steps to transform your self service experience The post 5 Steps to Modernize Your IVR appeared first on Concentrix.

ConcentrixCX Digital HealthCheck

Get insights to guide your digital experience strategy The post ConcentrixCX Digital HealthCheck appeared first on Concentrix.

Concentrix Named Disruptive Partner of the Year

Automation Anywhere Recognizes Concentrix in the Prestigious IMEA Partner Awards The post Concentrix Named Disruptive Partner of the Year appeared first on Concentrix.
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Concentrix Frequently Asked Questions

  • When was Concentrix founded?

    Concentrix was founded in 1998.

  • Who are Concentrix key executives?

    Concentrix's key executives are Chris Caldwell, Andre Valentine and Guy Brosseau.

  • How many employees does Concentrix have?

    Concentrix has 290,000 employees.

  • What is Concentrix revenue?

    Latest Concentrix annual revenue is $5.6 b.

  • What is Concentrix revenue per employee?

    Latest Concentrix revenue per employee is $19.3 k.

  • Who are Concentrix competitors?

    Competitors of Concentrix include Ibex, Sitel Group and Conduent.

  • Where is Concentrix headquarters?

    Concentrix headquarters is located at 44111 Nobel Dr, Fremont.

  • Where are Concentrix offices?

    Concentrix has offices in Fremont, Arnold, Atlanta, Bellevue and in 155 other locations.

  • How many offices does Concentrix have?

    Concentrix has 174 offices.