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Convergys

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Convergys Corporation is a corporation that sells customer management and information management products, primarily to large corporations. Customer management products include agent-assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product, and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.

Revenue(FY, 2017)
$2.8 B

Employee Rating

2.9More
TypeSubsidiary
Parent CompanySynnex
HQCincinnati, US
Founded1998
Websiteconvergys.com
Convergys was founded in 1998 and is headquartered in Cincinnati, US

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Key People/Management at Convergys

Andrea Ayers

Andrea Ayers

President and CEO, Board of Directors

Convergys Office Locations

Convergys has an office in Cincinnati
Cincinnati, US (HQ)
201 E 4th St
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Convergys Financials and Metrics

Summary Metrics

Founding Date

1998
Convergys is a subsidiary of Synnex

Convergys Revenue

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Convergys's revenue was reported to be $2.79 b in FY, 2017
Annual
USDFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

2.2b2.3b2.0b2.0b2.9b3.0b2.9b2.8b

Revenue growth, %

40%3%(1%)

Cost of goods sold

1.3b1.4b1.3b1.3b1.8b1.9b1.9b1.7b

Gross profit

862.5m841.5m715.5m711.0m1.0b1.1b1.0b1.1b
Quarterly
USDQ2, 2010Q3, 2010Q1, 2011Q2, 2011Q3, 2011Q1, 2012Q2, 2012Q3, 2012Q1, 2013Q2, 2013Q3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Revenue

528.2m556.0m544.6m551.6m576.9m497.5m491.1m507.6m493.5m504.3m521.0m605.7m736.4m749.5m740.5m716.7m741.6m722.2m692.3m741.2m727.6m686.8m688.3m674.2m649.4m

Cost of goods sold

319.4m341.1m338.7m346.4m364.7m317.7m316.5m325.7m318.2m327.3m341.0m380.1m471.2m476.1m472.4m463.1m471.1m451.2m435.9m480.5m450.2m426.7m428.1m417.7m407.8m

Gross profit

208.8m214.9m205.9m205.2m212.2m179.8m174.6m181.9m175.3m177.0m180.0m225.6m265.2m273.4m268.1m253.6m270.5m271.0m256.4m260.7m277.4m260.1m260.2m256.5m241.6m

Gross profit Margin, %

40%39%38%37%37%36%36%36%36%35%35%37%36%36%36%35%36%38%37%35%38%38%38%38%37%
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Annual
USDFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

186.1m421.8m554.7m580.8m198.9m204.7m138.8m193.7m

Accounts Receivable

371.6m383.0m319.8m319.8m511.1m95.0m567.2m

Prepaid Expenses

38.3m35.4m33.2m25.2m28.9m37.9m35.9m

Inventories

Quarterly
USDQ2, 2010Q3, 2010Q1, 2011Q2, 2011Q3, 2011Q1, 2012Q2, 2012Q3, 2012Q1, 2013Q2, 2013Q3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Cash

129.7m154.7m166.3m181.3m472.5m410.5m718.8m697.3m525.0m515.2m525.9m182.2m183.4m228.6m232.2m195.3m175.8m221.5m242.7m129.1m177.1m162.7m167.8m186.3m51.5m

Accounts Receivable

365.3m354.4m362.1m359.7m376.8m302.6m307.8m311.1m325.7m319.5m320.4m515.1m498.8m499.1m556.4m551.3m545.8m552.6m547.2m555.8m567.7m547.1m

Prepaid Expenses

35.7m31.8m45.2m42.4m40.8m36.5m36.6m35.7m35.6m36.9m36.4m34.1m45.1m41.6m31.4m45.6m50.5m38.5m50.2m44.5m38.6m47.9m44.0m39.5m39.1m

Current Assets

645.2m642.8m685.7m691.9m1.0b1.2b1.2b1.2b1.1b1.1b1.1b1.1b877.2m891.8m939.5m919.6m937.9m852.6m861.9m770.9m824.1m820.2m819.0m856.5m705.9m
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Annual
USDFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

(53.2m)334.8m100.6m60.9m120.0m169.0m143.0m121.4m

Depreciation and Amortization

107.4m96.5m88.7m90.8m167.6m168.5m150.3m134.0m

Cash From Operating Activities

194.2m196.6m113.0m210.0m261.0m249.3m305.4m263.0m

Purchases of PP&E

(66.0m)(88.3m)(98.4m)(63.8m)(116.7m)(109.2m)(87.0m)(58.5m)
Quarterly
USDQ2, 2010Q3, 2010Q1, 2011Q2, 2011Q3, 2011Q1, 2012Q2, 2012Q3, 2012Q1, 2013Q2, 2013Q3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Net Income

62.7m91.5m34.9m66.6m280.3m26.1m40.7m68.6m25.1m48.5m82.4m14.2m38.9m71.7m39.4m68.3m126.4m44.5m77.7m125.5m37.9m77.7m112.5m29.8m43.7m

Depreciation and Amortization

56.5m83.0m23.6m47.1m71.1m22.2m44.5m65.6m22.1m44.7m68.3m29.9m76.3m122.4m43.6m86.9m38.7m76.9m114.2m34.6m69.0m102.3m30.7m58.9m

Cash From Operating Activities

112.2m159.9m34.8m102.0m135.0m11.9m51.6m106.2m22.7m72.2m149.3m15.7m91.7m207.4m65.1m132.8m182.7m76.6m156.3m236.8m32.9m122.4m186.1m12.7m71.3m

Purchases of PP&E

(27.3m)(48.5m)(17.7m)(37.3m)(57.0m)(17.0m)(40.8m)(65.6m)(12.1m)(26.3m)(43.2m)(18.3m)(56.3m)(86.5m)(28.6m)(51.6m)(88.4m)(11.0m)(34.3m)(63.6m)(8.9m)(27.9m)(44.9m)(5.9m)(17.6m)
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Convergys Operating Metrics

FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Sep, 2017

Countries

31 31 31 31 31 31 31 33 33 33 33

Interactions per Year

8 b

Languages

47 47 47 47 58 58 58 58 58 58 58

Patents Issued

162 147 119
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Convergys Revenue Breakdown

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Convergys revenue breakdown by geographic segment: 77.2% from North America and 22.8% from Rest of World

Convergys Online and Social Media Presence

Convergys's Trends

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Convergys News and Updates

December 19, 2018

Bpo 2018 Global Market Key Players – Convergys Corp., EXLService Holdings Inc., NCO Financial Systems Inc., IBM Corp., Aon plc, Wipro Ltd., 3i Infotech Ltd., Accenture Plc, Capgemini S.A., Infosys Ltd., Tata Consultancy Services Ltd......

Bpo – Global Market Growth, Opportunities, Analysis Of Top Key Players And Forecast To 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday
December 17, 2018

Crm Outsourcing 2018 Global Market Key Players – HP, WNS, Hinduja Global Solutions, Intelenet, Teletech, Aegis, Convergys, Capgemini, NCO Financial, Genpact, Cognizant, Infosys, IBM, Tata Consultancy Services, Wipro, Accenture.....

Crm Outsourcing – Global Market Growth, Opportunities, Analysis Of Top Key Players And Forecast To 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday
November 05, 2018

Front Office BPO Services Global Market 2018-2023: Xerox, HP, Convergys, Sitel, IBM, Williams Lea, Ricoh

Wiseguyreports.Com Publish New Market Research Report On -“Front Office BPO Services Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2023” Posted via Industry Today. Follow us on Twitter @IndustryToday
October 05, 2018

Concentrix Announces Close of Acquisition with Convergys

FREMONT, Calif., Oct. 5, 2018 /PRNewswire/ -- Concentrix today confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun. Experience the interactive Multichannel News Release here:...
October 03, 2018

SYNNEX Corporation Announces Acquisition of Convergys to Close on October 5, 2018

FREMONT, Calif., Oct. 3, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced that the acquisition of Convergys is expected to close on Friday, October 5, 2018. Both SYNNEX and Convergys received their respective shareholder...
October 01, 2018

New Research Report on Global OSS-BSS Software Market 2018 to 2023 Profiling Major Key Players Like Comptel, Convergys, Oracle, Elitecore Technologies, HP Development Company, Intec Systems

Operational Support System (OSS) refers to specialized software that supports various components within a system, such as network operations, service management, and provisioning services. Business Support System (BSS) refers to software that handles tasks such as customer support processes, billing…
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Convergys Blogs

December 12, 2019

Comparably Awards Recognizes Concentrix Again

Concentrix Wins for Best Companies for Women and Best Companies for Diversity Fremont, CA – Every year Comparably celebrates the companies and leaders that are deemed as the most exceptional in 16 categories. Four different awards are released each quarter, culminating in the biggest awards given at…
December 10, 2019

Accelerating CX Through an Optimized Contact Center Outsourcing (CCO) Model

Read Everest Group’s Pinnacle Model™ Analysis 2019 excerpt, which assesses enterprises’ CX outsourcing strategies. The post Accelerating CX Through an Optimized Contact Center Outsourcing (CCO) Model appeared first on Concentrix.
November 29, 2019

Innovation in Customer Service Wins Concentrix European Contact Centre & Customer Service Award (ECCCSA)

Strategic partnership with Unbabel leads to industry-disrupting advantage ECCCSA announced Unbabel and Concentrix among their 2019 winners at a gala in London on Nov. 26. Our partnership was recognized for Innovation in Customer Service from ECCCSA thanks to an industry-disrupting solution. The part…
November 18, 2019

Rethinking CX via Gig

Deliver future-proof CX by leveraging a gig workforce model. The post Rethinking CX via Gig appeared first on Concentrix.
November 18, 2019

Concentrix Female Leaders Shine with Five Stevie Wins

Our Commitment to Women and Innovation Gets Recognized at the Stevie Women in Business Awards New York, NY – As part of its goal to be the greatest customer engagement services company in the world, rich in diversity and talent, Concentrix has a strong commitment to investing in diverse leadership a…
November 17, 2019

Jumpstart Stalled VOC Programs with Customer Journey Insights

Learn how journey insights can revitalize enterprise-wide survey programs, improving the CX and your ROI. The post Jumpstart Stalled VOC Programs with Customer Journey Insights appeared first on Concentrix.
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 Convergys Frequently Asked Questions

  • When was Convergys founded?

    Convergys was founded in 1998.

  • Who are Convergys key executives?

    Convergys's key executives are Andrea Ayers.

  • What is Convergys revenue?

    Latest Convergys annual revenue is $2.8 b.

  • Who are Convergys competitors?

    Competitors of Convergys include Ibex, Sitel and Conduent.

  • Where is Convergys headquarters?

    Convergys headquarters is located at 201 E 4th St, Cincinnati.

  • Where are Convergys offices?

    Convergys has an office in Cincinnati.

  • How many offices does Convergys have?

    Convergys has 1 office.