Convergys Corporation is a corporation that sells customer management and information management products, primarily to large corporations. Customer management products include agent-assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product, and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.

TypeSubsidiary
Parent CompanySynnex
HQCincinnati, US
Founded1998
Websiteconvergys.com
Convergys was founded in 1998 and is headquartered in Cincinnati, US
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Key People/Management at Convergys

Andrea Ayers

Andrea Ayers

President and CEO, Board of Directors

Convergys Office Locations

Convergys has an office in Cincinnati
Cincinnati, US (HQ)
201 E 4th St
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Convergys Financials and Metrics

Summary Metrics

Founding Date

1998
Convergys is a subsidiary of Synnex

Convergys Revenue

Convergys's revenue was reported to be $2.91 b in FY, 2016 which is a 1.3% decrease from the previous period.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

2 b2.9 b3 b2.9 b

Revenue growth, %

40%3%(1%)

Cost of goods sold

1.3 b1.8 b

Gross profit

711 m1 b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Revenue

716.7 m741.6 m722.2 m692.3 m741.2 m727.6 m686.8 m

General and administrative expense

167.6 m175.9 m171.8 m170 m171 m177.5 m174.1 m

Operating expense total

680.4 m693.8 m663.2 m647.3 m691.8 m678.8 m638 m

EBIT

36.3 m47.8 m59 m45 m49.4 m48.8 m48.8 m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

580.8 m198.9 m204.7 m138.8 m

Accounts Receivable

95 m

Inventories

Current Assets

1.1 b890.9 m823.4 m784.8 m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q1, 2018Q2, 2018

Cash

525.9 m182.2 m183.4 m228.6 m232.2 m195.3 m175.8 m221.5 m242.7 m129.1 m177.1 m162.7 m

Current Assets

1.1 b1.1 b877.2 m891.8 m939.5 m919.6 m937.9 m852.6 m861.9 m770.9 m824.1 m820.2 m

PP&E

246.5 m395.8 m390.9 m376.5 m354.8 m350 m349.2 m313 m301.2 m306.5 m291.2 m284.1 m240 m

Goodwill

589.3 m870.1 m871.1 m860.9 m836.1 m840.1 m834.8 m920.1 m930.8 m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

60.9 m120 m169 m143 m

Depreciation and Amortization

90.8 m167.6 m141.5 m150.3 m134 m

Inventories

Accounts Payable

Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Net Income

82.4 m14.2 m38.9 m71.7 m39.4 m68.3 m126.4 m44.5 m77.7 m125.5 m37.9 m77.7 m

Depreciation and Amortization

68.3 m29.9 m76.3 m122.4 m43.6 m86.9 m128.7 m38.7 m76.9 m114.2 m34.6 m69 m

Cash From Operating Activities

149.3 m15.7 m91.7 m207.4 m65.1 m132.8 m182.7 m76.6 m156.3 m236.8 m32.9 m122.4 m

Cash From Investing Activities

(60.4 m)(760.9 m)(792.1 m)(827.6 m)(28.6 m)(51.6 m)(88.4 m)(11.8 m)(35.1 m)(194.3 m)(8.9 m)(27.2 m)
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Convergys Operating Metrics

FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Sep, 2017

Countries

31 31 31 31 31 31 31 33 33 33 33

Interactions per Year

8 b

Languages

47 47 47 47 58 58 58 58 58 58 58

Total Workstations

89.90 k92.90 k99.70 k
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Convergys Revenue Breakdown

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Convergys revenue breakdown by geographic segment: 22.8% from Rest of World and 77.2% from North America

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Convergys Online and Social Media Presence

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Convergys News and Updates

SYNNEX Corporation Provides Update on Pending Acquisition of Convergys and Announces Date for Fiscal 2018 Third Quarter Results

FREMONT, Calif., Sept. 13, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced the pending acquisition of Convergys is expected to close earlier than anticipated. Regarding the transaction, both SYNNEX and Convergys have set...

New Research Focusing on Outbound Telemarketing Market Growth with Challenges, Standardization, Competitive Market Share By Focusing on Top Companies like TeleTech Holdings, Concentrix, Alorica, Arvato, MarketOne International, Convergys Corporation

This research report presents a comprehensive segmentation of Outbound Telemarketing market by type of carriers. It outlines the market shares for key regions and key vendors such as TeleTech Holdings, Concentrix Corporation, Alorica, Arvato, MarketOne International, Teleperformance Group, Convergys…

IVR System Market Is Thriving Worldwide with Convergys Crop, Dialogic Corporation, Mitel Networks Corporation

Get an extensive IVR System Market analysis of the dominant vendors, their latest products and services, and the competitive landscape of the industry. Posted via Industry Today. Follow us on Twitter @IndustryToday

Speech Based Interactive Voice Response Software 2018 Global Market Key Players – 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US) – Analysis and Forecast to 2023

WiseGuyRerports.com Presents “Global Speech Based Interactive Voice Response Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023” New Document to its Studies Database Posted via Industry Today. Follow us on Twitter @IndustryToday

SHAREHOLDER ALERT: Monteverde & Associates PC Announces An Investigation Of Convergys Corporation - CVG

NEW YORK, Aug. 15, 2018 /PRNewswire/ -- Juan Monteverde, founder and managing partner at Monteverde & Associates PC, a national securities firm headquartered at the Empire State Building in New York City, is investigating Convergys Corporation ("Convergys" or the "Company") (NYSE: CVG)...

SYNNEX Corporation Completes Credit Facility and Receives Early Termination of HSR Waiting Period

FREMONT, Calif., Aug. 9, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced that it has successfully renewed its existing credit agreement and secured $1.8 billion of incremental financing, in connection with the proposed...
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Convergys Company Life and Culture

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