Convergys
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Convergys

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    • Technologyenterprise softwarespeech recognition

    Convergys Corporation is a corporation that sells customer management and information management products, primarily to large corporations. Customer management products include agent-assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product, and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.

    TypeSubsidiary
    Parent CompanySynnex
    HQCincinnati, US
    Founded1998
    Websiteconvergys.com
    Convergys was founded in 1998 and is headquartered in Cincinnati, US
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    Key People/Management at Convergys

    Andrea Ayers

    Andrea Ayers

    President and CEO, Board of Directors

    Convergys Office Locations

    Convergys has an office in Cincinnati
    Cincinnati, US (HQ)
    201 E 4th St
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    Convergys Financials and Metrics

    Summary Metrics

    Founding Date

    		1998
    Convergys is a subsidiary of Synnex

    Convergys Revenue

    Convergys's revenue was reported to be $2.91 b in FY, 2016 which is a 1.3% decrease from the previous period.
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016

    Revenue

    		2 b2.9 b3 b2.9 b

    Revenue growth, %

    		40%3%(1%)

    Cost of goods sold

    		1.3 b1.8 b

    Gross profit

    		711 m1 b
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

    Revenue

    		716.7 m741.6 m722.2 m692.3 m741.2 m727.6 m686.8 m

    General and administrative expense

    		167.6 m175.9 m171.8 m170 m171 m177.5 m174.1 m

    Operating expense total

    		680.4 m693.8 m663.2 m647.3 m691.8 m678.8 m638 m

    EBIT

    		36.3 m47.8 m59 m45 m49.4 m48.8 m48.8 m
    show all
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Cash

    		580.8 m198.9 m204.7 m138.8 m

    Accounts Receivable

    		95 m

    Inventories

    Current Assets

    		1.1 b890.9 m823.4 m784.8 m
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q1, 2018Q2, 2018

    Cash

    		525.9 m182.2 m183.4 m228.6 m232.2 m195.3 m175.8 m221.5 m242.7 m129.1 m177.1 m162.7 m

    Current Assets

    		1.1 b1.1 b877.2 m891.8 m939.5 m919.6 m937.9 m852.6 m861.9 m770.9 m824.1 m820.2 m

    PP&E

    		246.5 m395.8 m390.9 m376.5 m354.8 m350 m349.2 m313 m301.2 m306.5 m291.2 m284.1 m240 m

    Goodwill

    		589.3 m870.1 m871.1 m860.9 m836.1 m840.1 m834.8 m920.1 m930.8 m
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    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Net Income

    		60.9 m120 m169 m143 m

    Depreciation and Amortization

    		90.8 m167.6 m141.5 m150.3 m134 m

    Inventories

    Accounts Payable

    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

    Net Income

    		82.4 m14.2 m38.9 m71.7 m39.4 m68.3 m126.4 m44.5 m77.7 m125.5 m37.9 m77.7 m

    Depreciation and Amortization

    		68.3 m29.9 m76.3 m122.4 m43.6 m86.9 m128.7 m38.7 m76.9 m114.2 m34.6 m69 m

    Cash From Operating Activities

    		149.3 m15.7 m91.7 m207.4 m65.1 m132.8 m182.7 m76.6 m156.3 m236.8 m32.9 m122.4 m

    Cash From Investing Activities

    		(60.4 m)(760.9 m)(792.1 m)(827.6 m)(28.6 m)(51.6 m)(88.4 m)(11.8 m)(35.1 m)(194.3 m)(8.9 m)(27.2 m)
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    Convergys Operating Metrics

    FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Sep, 2017

    Countries

    		31 31 31 31 31 31 31 33 33 33 33

    Interactions per Year

    		8 b

    Languages

    		47 47 47 47 58 58 58 58 58 58 58

    Total Workstations

    		89.90 k92.90 k99.70 k
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    Convergys Revenue Breakdown

    Embed Graph

    Convergys revenue breakdown by geographic segment: 22.8% from Rest of World and 77.2% from North America

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    Competitors

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    Sitel
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    Conduent
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    Capita
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    Telus Corporation
    Mobile & Telecommunications - Public
    [24]7.ai
    Technology - Private
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    Convergys Online and Social Media Presence

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    Convergys News and Updates

    September 13, 2018

    SYNNEX Corporation Provides Update on Pending Acquisition of Convergys and Announces Date for Fiscal 2018 Third Quarter Results

    FREMONT, Calif., Sept. 13, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced the pending acquisition of Convergys is expected to close earlier than anticipated. Regarding the transaction, both SYNNEX and Convergys have set...
    August 31, 2018

    New Research Focusing on Outbound Telemarketing Market Growth with Challenges, Standardization, Competitive Market Share By Focusing on Top Companies like TeleTech Holdings, Concentrix, Alorica, Arvato, MarketOne International, Convergys Corporation

    This research report presents a comprehensive segmentation of Outbound Telemarketing market by type of carriers. It outlines the market shares for key regions and key vendors such as TeleTech Holdings, Concentrix Corporation, Alorica, Arvato, MarketOne International, Teleperformance Group, Convergys…
    August 29, 2018

    IVR System Market Is Thriving Worldwide with Convergys Crop, Dialogic Corporation, Mitel Networks Corporation

    Get an extensive IVR System Market analysis of the dominant vendors, their latest products and services, and the competitive landscape of the industry. Posted via Industry Today. Follow us on Twitter @IndustryToday
    August 22, 2018

    Speech Based Interactive Voice Response Software 2018 Global Market Key Players – 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US) – Analysis and Forecast to 2023

    WiseGuyRerports.com Presents “Global Speech Based Interactive Voice Response Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023” New Document to its Studies Database Posted via Industry Today. Follow us on Twitter @IndustryToday
    August 15, 2018

    SHAREHOLDER ALERT: Monteverde & Associates PC Announces An Investigation Of Convergys Corporation - CVG

    NEW YORK, Aug. 15, 2018 /PRNewswire/ -- Juan Monteverde, founder and managing partner at Monteverde & Associates PC, a national securities firm headquartered at the Empire State Building in New York City, is investigating Convergys Corporation ("Convergys" or the "Company") (NYSE: CVG)...
    August 09, 2018

    SYNNEX Corporation Completes Credit Facility and Receives Early Termination of HSR Waiting Period

    FREMONT, Calif., Aug. 9, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced that it has successfully renewed its existing credit agreement and secured $1.8 billion of incremental financing, in connection with the proposed...
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    Convergys Company Life and Culture

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