Convergys Corporation is a corporation that sells customer management and information management products, primarily to large corporations. Customer management products include agent-assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product, and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.

Employee Rating

2.9More
TypeSubsidiary
Parent CompanySynnex
HQCincinnati, US
Founded1998
Websiteconvergys.com
Convergys was founded in 1998 and is headquartered in Cincinnati, US
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Key People/Management at Convergys

Andrea Ayers

Andrea Ayers

President and CEO, Board of Directors

Convergys Office Locations

Convergys has an office in Cincinnati
Cincinnati, US (HQ)
201 E 4th St
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Convergys Financials and Metrics

Summary Metrics

Founding Date

1998
Convergys is a subsidiary of Synnex

Convergys Revenue

Convergys's revenue was reported to be $2.86 b in FY, 2014 which is a 39.6% increase from the previous period.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

2.0b2.9b

Revenue growth, %

40%3%(1%)

Cost of goods sold

1.3b1.8b

Gross profit

711.0m1.0b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q1, 2017

Revenue

727.6m

General and administrative expense

177.5m

Operating expense total

678.8m

EBIT

48.8m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

580.8m198.9m138.8m

Accounts Receivable

95.0m

Inventories

Current Assets

1.1b890.9m784.8m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018

Cash

182.2m183.4m232.2m175.8m242.7m129.1m177.1m

Current Assets

1.1b877.2m939.5m937.9m861.9m770.9m824.1m819.0m

PP&E

395.8m390.9m354.8m350.0m349.2m313.0m301.2m306.5m291.2m240.0m

Goodwill

870.1m871.1m836.1m834.8m920.1m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

120.0m169.0m143.0m

Depreciation and Amortization

167.6m134.0m

Inventories

Accounts Payable

Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Net Income

82.4m14.2m39.4m68.3m125.5m37.9m

Depreciation and Amortization

68.3m29.9m43.6m86.9m114.2m34.6m69.0m

Cash From Operating Activities

149.3m15.7m65.1m132.8m236.8m32.9m

Cash From Investing Activities

(60.4m)(760.9m)(28.6m)(51.6m)(194.3m)(8.9m)
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Convergys Operating Metrics

FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Sep, 2017

Countries

31 31 31 31 31 31 31 33 33 33 33

Interactions per Year

8 b

Languages

47 47 47 47 58 58 58 58 58 58 58

Total Workstations

89.90 k92.90 k99.70 k
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Convergys Revenue Breakdown

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Convergys revenue breakdown by geographic segment: 22.8% from Rest of World and 77.2% from North America

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Convergys Online and Social Media Presence

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Convergys News and Updates

Front Office BPO Services Global Market 2018-2023: Xerox, HP, Convergys, Sitel, IBM, Williams Lea, Ricoh

Wiseguyreports.Com Publish New Market Research Report On -“Front Office BPO Services Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2023” Posted via Industry Today. Follow us on Twitter @IndustryToday

Concentrix Announces Close of Acquisition with Convergys

FREMONT, Calif., Oct. 5, 2018 /PRNewswire/ -- Concentrix today confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun. Experience the interactive Multichannel News Release here:...

SYNNEX Corporation Announces Acquisition of Convergys to Close on October 5, 2018

FREMONT, Calif., Oct. 3, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced that the acquisition of Convergys is expected to close on Friday, October 5, 2018. Both SYNNEX and Convergys received their respective shareholder...

New Research Report on Global OSS-BSS Software Market 2018 to 2023 Profiling Major Key Players Like Comptel, Convergys, Oracle, Elitecore Technologies, HP Development Company, Intec Systems

Operational Support System (OSS) refers to specialized software that supports various components within a system, such as network operations, service management, and provisioning services. Business Support System (BSS) refers to software that handles tasks such as customer support processes, billing…

SYNNEX Corporation Provides Update on Pending Acquisition of Convergys and Announces Date for Fiscal 2018 Third Quarter Results

FREMONT, Calif., Sept. 13, 2018 /PRNewswire/ -- SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced the pending acquisition of Convergys is expected to close earlier than anticipated. Regarding the transaction, both SYNNEX and Convergys have set...

New Research Focusing on Outbound Telemarketing Market Growth with Challenges, Standardization, Competitive Market Share By Focusing on Top Companies like TeleTech Holdings, Concentrix, Alorica, Arvato, MarketOne International, Convergys Corporation

This research report presents a comprehensive segmentation of Outbound Telemarketing market by type of carriers. It outlines the market shares for key regions and key vendors such as TeleTech Holdings, Concentrix Corporation, Alorica, Arvato, MarketOne International, Teleperformance Group, Convergys…
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Convergys Company Life and Culture

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Convergys Frequently Asked Questions

  • When was Convergys founded?

    Convergys was founded in 1998.

  • Who are Convergys key executives?

    Convergys's key executives are Andrea Ayers.

  • Who are Convergys competitors?

    Competitors of Convergys include Alorica, [24]7.ai and Telus.

  • Where is Convergys headquarters?

    Convergys headquarters is located at 201 E 4th St, Cincinnati.

  • Where are Convergys offices?

    Convergys has an office in Cincinnati.

  • How many offices does Convergys have?

    Convergys has 1 office.