Convergys Corporation is a corporation that sells customer management and information management products, primarily to large corporations. Customer management products include agent-assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product, and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.

Type
Public
HQ
Cincinnati, US
Founded
1998
Size (employees)
130,000 (est)
Convergys was founded in 1998 and is headquartered in Cincinnati, US
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Key People/Management at Convergys

Andrea Ayers

Andrea Ayers

President and CEO, Board of Directors

Convergys Office Locations

Convergys has an office in Cincinnati
Cincinnati, US (HQ)
201 E 4th St
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Convergys Financials and Metrics

Convergys Financials

Convergys's revenue was reported to be $2.91 b in FY, 2016 which is a 1.3% decrease from the previous period.
USD

Market capitalization (22-Jun-2018)

2.3 b

Closing share price (22-Jun-2018)

24.7
Convergys's current market capitalization is $2.3 b.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

2 b2.9 b3 b2.9 b

Revenue growth, %

40%3%(1%)

Cost of goods sold

1.3 b1.8 b

Gross profit

711 m1 b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Revenue

716.7 m741.6 m722.2 m692.3 m741.2 m727.6 m686.8 m

General and administrative expense

167.6 m175.9 m171.8 m170 m171 m177.5 m174.1 m

Operating expense total

680.4 m693.8 m663.2 m647.3 m691.8 m678.8 m638 m

EBIT

36.3 m47.8 m59 m45 m49.4 m48.8 m48.8 m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

580.8 m198.9 m204.7 m138.8 m

Accounts Receivable

95 m

Inventories

Current Assets

1.1 b890.9 m823.4 m784.8 m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q1, 2018

Cash

525.9 m182.2 m183.4 m228.6 m232.2 m195.3 m175.8 m221.5 m242.7 m129.1 m177.1 m162.7 m

Current Assets

1.1 b1.1 b877.2 m891.8 m939.5 m919.6 m937.9 m852.6 m861.9 m770.9 m824.1 m820.2 m

PP&E

246.5 m395.8 m390.9 m376.5 m354.8 m350 m349.2 m313 m301.2 m306.5 m291.2 m284.1 m240 m

Goodwill

589.3 m870.1 m871.1 m860.9 m836.1 m840.1 m834.8 m920.1 m930.8 m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

60.9 m120 m169 m143 m

Depreciation and Amortization

90.8 m167.6 m141.5 m150.3 m134 m

Inventories

Accounts Payable

Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Net Income

82.4 m14.2 m38.9 m71.7 m39.4 m68.3 m126.4 m44.5 m77.7 m125.5 m37.9 m77.7 m

Depreciation and Amortization

68.3 m29.9 m76.3 m122.4 m43.6 m86.9 m128.7 m38.7 m76.9 m114.2 m34.6 m69 m

Cash From Operating Activities

149.3 m15.7 m91.7 m207.4 m65.1 m132.8 m182.7 m76.6 m156.3 m236.8 m32.9 m122.4 m

Cash From Investing Activities

(60.4 m)(760.9 m)(792.1 m)(827.6 m)(28.6 m)(51.6 m)(88.4 m)(11.8 m)(35.1 m)(194.3 m)(8.9 m)(27.2 m)
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Convergys Operating Metrics

FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017Sep, 2017

Countries

31 31 31 31 31 31 31 33 33 33 33

Interactions per Year

8 b

Languages

47 47 47 47 58 58 58 58 58 58 58

Total Workstations

89.90 k92.90 k99.70 k
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Convergys Revenue Breakdown

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Convergys revenue breakdown by geographic segment: 22.8% from Rest of World and 77.2% from North America

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Convergys Online and Social Media Presence

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