B2X Care Solutions

OverviewSuggest Edit

B2X is the provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. The Company's Smart Service Platform consists of a global organization of highly experienced staff, a trusted and reliable operational fulfillment partner network and best practice service delivery processes. An end-to-end technology platform ensures consistency and quality across the service operations. B2X manages backend repairs, parts and logistics services and provides front end consumer facing services. The Company supports consumers from the moment they receive a device to when they have a problem and all the way through the logistics and repair process of a broken device.

TypePrivate
Founded2007
HQMünchen, DE
Websiteb2x.com
Employee Ratings3.8

Latest Updates

Employees (est.) (Oct 2019)579

Key People/Management at B2X Care Solutions

Rainer Koppitz

Rainer Koppitz

CEO
Kimberly Meyer

Kimberly Meyer

Head of Marketing & Communication
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B2X Care Solutions Office Locations

B2X Care Solutions has offices in München, Regensburg and Atlanta
München, DE (HQ)
Rosenheimer Str. 145
Regensburg, DE
Ostengasse 14
Atlanta, US
5660 New Northside Dr NW #1040
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B2X Care Solutions Financials and Metrics

Summary Metrics

Founding Date

2007

B2X Care Solutions total Funding

$35.5 m

B2X Care Solutions latest funding size

$7.70 m

Time since last funding

2 years ago

B2X Care Solutions investors

B2X Care Solutions's latest funding round in March 2018 was reported to be $7.7 m. In total, B2X Care Solutions has raised $35.5 m
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B2X Care Solutions Online and Social Media Presence

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B2X Care Solutions Blogs

Seven Reasons Why Startups Should Outsource Customer Service

Refining products, integrating new employees, calculating finances and optimizing processes: Startups and growth companies have to juggle a lot of things and deal with thousands of details simultaneously. Especially in this phase, it is vital to set the right course for the future. The s…

IoT Customer Service Strategies for Internet of Things Innovators

Smart home applications, infotainment products and wearables: The consumer market for Internet of Things (IoT) products is booming. According to a survey conducted by the market research institute International Data Corporation (IDC), private households will invest 108 billion US dollars…

Top Ten Business Process Outsourcing Risks and How to Mitigate Them

Business Process Outsourcing (BPO) provides companies with decisive strategic advantages and makes them more efficient. At the same time, however, such a fundamental change in work processes entails a whole series of risks that should not be underestimated. From careful planning, control…

After-Sales Service: Create Loyalty and Win in Global Markets!

Are you a manager or executive in a large company, for example in the consumer electronics or telecommunications industry? Are you responsible for strengthening customer loyalty to your brand in order to sell more products and increase your company’s market share?

Customer Service Outsourcing the Right Way: All You Need to Know!

Still remember the little corner shop on your street? Although the shop owner only had a limited array of products, they knew every visitor by name and could tell what they wanted just by looking at them. The customer always knew they were in good hands and felt like their needs were cat…

Business Process Outsourcing: What You Should Know About BPO

“If we can’t do it, it won’t happen” was the attitude that many companies adopted as they successfully asserted themselves on the market in days gone by. Whether product development, production, human resources, accounting, IT, sales or customer service – all business processes were hand…
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B2X Care Solutions Frequently Asked Questions

  • When was B2X Care Solutions founded?

    B2X Care Solutions was founded in 2007.

  • Who are B2X Care Solutions key executives?

    B2X Care Solutions's key executives are Rainer Koppitz and Kimberly Meyer.

  • How many employees does B2X Care Solutions have?

    B2X Care Solutions has 579 employees.

  • Who are B2X Care Solutions competitors?

    Competitors of B2X Care Solutions include Sykes Enterprises, LiveOps and eBuilder.

  • Where is B2X Care Solutions headquarters?

    B2X Care Solutions headquarters is located at Rosenheimer Str. 145, München.

  • Where are B2X Care Solutions offices?

    B2X Care Solutions has offices in München, Regensburg and Atlanta.

  • How many offices does B2X Care Solutions have?

    B2X Care Solutions has 3 offices.