B2X Care Solutions

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B2X is the provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. The Company's Smart Service Platform consists of a global organization of highly experienced staff, a trusted and reliable operational fulfillment partner network and best practice service delivery processes. An end-to-end technology platform ensures consistency and quality across the service operations. B2X manages backend repairs, parts and logistics services and provides front end consumer facing services. The Company supports consumers from the moment they receive a device to when they have a problem and all the way through the logistics and repair process of a broken device.

HQMünchen, DE
Employee Ratings3.5

Latest Updates

Employees (est.) (Jun 2021)550(-1%)
Cybersecurity ratingBMore

Key People/Management at B2X Care Solutions

Dirk Hemmerich-Diehl

Dirk Hemmerich-Diehl

HR & People Director
Andrew Humphries

Andrew Humphries

VP Europe
Alok Deep

Alok Deep

Director Operations India
Alfons Krauthausen

Alfons Krauthausen

Group CEO
Dion Carter

Dion Carter

Group Finance Director
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B2X Care Solutions Office Locations

B2X Care Solutions has offices in München and Atlanta
München, DE (HQ)
Rosenheimer Str. 145
Atlanta, GA, US
5660 New Northside Dr NW #1040
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B2X Care Solutions Financials and Metrics

Summary Metrics

Founding Date


B2X Care Solutions total Funding

$35.5 m

B2X Care Solutions latest funding size

$7.7 m

Time since last funding

3 years ago

B2X Care Solutions investors

B2X Care Solutions's latest funding round in March 2018 was reported to be $7.7 m. In total, B2X Care Solutions has raised $35.5 m
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B2X Care Solutions Cybersecurity Score

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B2X Care Solutions Online and Social Media Presence

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B2X Care Solutions Blogs

Digital Post-Sales Service: Transparency and Better Customer Experiences

The global, digitalized world presents both an opportunity and challenge for hardware manufacturers. On the one hand, markets have become increasingly permeable and open to new, innovative technologies; on the other, product life cycles are becoming shorter, trends more fast-moving and c…

Here you will find further information on post-sales services in the payment and vending sector.

The post Here you will find further information on post-sales services in the payment and vending sector. appeared first on B2X.

Home Automation: A Success Story, But Not Without Customer Service

If you work in home automation, you probably already know that you are making your money in one of the largest growth markets for consumer electronics. At the moment, annual sales growth rates of 15% are predicted for the home automation product segment over the next four years.

How to Improve the Customer Experience in Consumer Electronics | B2X

“Please remain loyal to us, dear customers!” In the highly competitive market for consumer electronics, customer churn poses one of the biggest challenges to sustainable success. Nowadays, every customer experience professional will certainly be aware that it’s much cheaper to keep an ex…

How to Mitigate the Impacts of COVID-19 on Your Customer Service

Lockdown, social distancing, travel bans: The COVID-19 pandemic is keeping the world in suspense and has left life in many parts of the world in a state of shock. While case numbers continue to surge in most countries and doctors and nurses fight day and night to save the lives of those …

How B2X Is Responding to Coronavirus (COVID-19)

There is a lot of uncertainty and fear around the world as we collectively fight COVID-19. We believe it’s important to be transparent about how B2X is responding to the pandemic.
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B2X Care Solutions Frequently Asked Questions

  • When was B2X Care Solutions founded?

    B2X Care Solutions was founded in 2007.

  • Who are B2X Care Solutions key executives?

    B2X Care Solutions's key executives are Dirk Hemmerich-Diehl, Andrew Humphries and Alok Deep.

  • How many employees does B2X Care Solutions have?

    B2X Care Solutions has 550 employees.

  • Who are B2X Care Solutions competitors?

    Competitors of B2X Care Solutions include Sykes Enterprises, LiveOps and eBuilder.

  • Where is B2X Care Solutions headquarters?

    B2X Care Solutions headquarters is located at Rosenheimer Str. 145, München.

  • Where are B2X Care Solutions offices?

    B2X Care Solutions has offices in München and Atlanta.

  • How many offices does B2X Care Solutions have?

    B2X Care Solutions has 2 offices.