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Sykes Enterprises

OverviewSuggest Edit

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.  The Company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). It also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
TypePublic
Founded1977
HQTampa, USMap
Websitesykes.com
Employee Ratings2.9More
View Jobs (421)

Recent NewsAll News

Latest Updates

Employees (est.) (Jan 2019)51,600(-6%)
Job Openings421
Revenue (FY, 2018)$1.6 B(+3%)
Share Price (Jan 2020)$36.8

Key People/Management at Sykes Enterprises

James S. MacLeod

James S. MacLeod

Director and Board Chair
Charles E. Sykes

Charles E. Sykes

President and Chief Executive Officer
Lorraine Leigh Lutton

Lorraine Leigh Lutton

Director
John Chapman

John Chapman

Executive Vice President & CFO
Jim Farnsworth

Jim Farnsworth

EVP & GM, Virtual Operations, ETC
Jenna R. Nelson

Jenna R. Nelson

Executive Vice President, Human Resources
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Sykes Enterprises Office Locations

Sykes Enterprises has an office in Tampa
Tampa, US (HQ)
400 N Ashley Dr
Show all (1)

Sykes Enterprises Financials and Metrics

Sykes Enterprises Revenue

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Sykes Enterprises's revenue was reported to be $1.63 b in FY, 2018
USD

Revenue (Q3, 2019)

397.5m

Gross profit (Q3, 2019)

143.9m

Gross profit margin (Q3, 2019), %

36.2%

Net income (Q3, 2019)

18.1m

EBIT (Q3, 2019)

24.7m

Market capitalization (20-Jan-2020)

1.5b

Closing stock price (20-Jan-2020)

36.8

Cash (30-Sept-2019)

142.6m

EV

1.5b
Sykes Enterprises's current market capitalization is $1.5 b.
Annual
USDFY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

1.2b1.1b1.3b1.3b1.3b1.5b1.6b1.6b

Revenue growth, %

5%(3%)14%

Cost of goods sold

763.9m738.0m855.3m892.1m836.5m947.7m1.0b1.1b

Gross profit

405.3m389.7m408.2m435.4m449.8m512.4m546.2m552.8m
Quarterly
USDQ2, 2011Q3, 2011Q1, 2012Q3, 2012Q1, 2013Q2, 2013Q3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Revenue

309.9m302.5m278.1m280.5m301.2m304.7m322.1m324.4m320.5m332.7m323.7m307.5m317.9m320.7m364.4m385.7m384.0m375.4m407.3m414.4m396.8m399.3m402.9m389.0m397.5m

Cost of goods sold

208.3m197.5m178.5m183.6m203.7m210.1m215.0m221.6m221.1m221.6m213.9m202.1m206.1m205.6m249.9m247.2m248.6m267.5m275.1m264.9m261.5m261.7m252.2m253.7m

Gross profit

101.6m105.1m99.6m96.9m97.5m94.6m107.1m102.8m99.4m111.1m109.8m105.3m111.8m115.2m135.9m136.8m126.8m139.8m139.3m131.9m137.9m141.2m136.8m143.9m

Gross profit Margin, %

33%35%36%35%32%31%33%32%31%33%34%34%35%36%35%36%34%34%34%33%35%35%35%36%
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Annual
USDFY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

211.1m187.3m212.0m215.1m235.4m266.7m343.7m128.7m

Accounts Receivable

229.7m247.6m264.9m290.4m277.1m138.5m342.0m347.4m

Prepaid Expenses

11.5m12.4m15.7m14.9m17.3m22.1m23.8m

Inventories

508.0k
Quarterly
USDQ2, 2011Q3, 2011Q1, 2012Q2, 2012Q3, 2012Q1, 2013Q2, 2013Q3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Cash

211.9m204.8m196.0m204.7m176.6m177.8m167.4m196.7m210.5m204.5m209.6m214.1m222.4m226.7m259.9m273.2m283.3m286.8m301.5m328.2m172.6m162.4m157.3m148.2m136.6m142.6m

Accounts Receivable

271.1m242.6m248.4m233.4m251.1m266.6m282.1m274.2m272.4m283.5m283.0m270.9m272.4m279.1m286.3m296.4m313.7m321.9m332.5m342.6m346.9m347.9m353.9m349.4m351.2m353.7m

Prepaid Expenses

13.4m14.5m16.4m13.9m12.8m13.1m20.8m17.2m15.1m18.5m17.7m14.7m15.9m15.3m21.1m21.7m19.7m37.1m22.1m20.8m22.3m23.5m23.0m19.3m21.7m20.7m

Current Assets

519.1m486.9m482.2m472.3m460.6m483.1m494.2m509.5m522.9m530.8m535.1m541.5m552.5m554.8m580.7m605.5m630.5m661.3m672.0m708.6m558.2m553.0m553.2m535.6m529.7m535.5m
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Annual
USDFY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

48.3m28.4m37.3m57.8m68.6m62.4m32.2m48.9m

Depreciation and Amortization

53.5m50.8m58.0m60.7m58.7m69.0m77.6m73.4m

Accounts Payable

(6.9m)(1.6m)(1.3m)2.0m(124.0k)(2.9m)7.3m(1.6m)

Cash From Operating Activities

102.6m86.5m86.2m94.3m120.5m130.7m134.8m109.1m
Quarterly
USDQ2, 2011Q3, 2011Q1, 2012Q2, 2012Q3, 2012Q1, 2013Q2, 2013Q3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Net Income

25.1m43.3m(757.0k)7.0m15.1m6.5m12.1m26.3m10.3m18.7m35.3m15.6m28.6m48.6m14.0m23.1m44.4m18.7m27.6m49.3m10.9m18.1m31.9m11.7m23.0m41.1m

Depreciation and Amortization

28.3m41.6m12.5m24.3m36.7m10.2m20.2m42.8m15.2m30.4m45.7m14.7m29.3m44.1m14.6m31.9m50.4m18.7m37.9m57.6m19.2m37.5m55.3m18.2m35.5m52.1m

Accounts Payable

(4.0m)(4.2m)(1.6m)(2.5m)(2.2m)(5.3m)(3.8m)(2.0m)2.5m2.5m3.2m(26.0k)(3.5m)(982.0k)(2.8m)(3.1m)(391.0k)679.0k2.4m2.9m(4.4m)(5.5m)(1.5m)(15.0k)(2.8m)(2.7m)

Cash From Operating Activities

34.0m79.9m4.1m24.9m55.3m(12.8m)(5.7m)50.5m16.2m39.3m66.7m28.6m57.1m94.9m25.5m64.6m103.3m37.2m71.6m118.4m28.6m47.4m89.5m39.3m56.3m97.6m
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USDY, 2019

EV/EBIT

59.1 x

EV/CFO

15 x

Debt/Equity

0.1 x

Debt/Assets

0.1 x

Financial Leverage

1.6 x
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Sykes Enterprises Operating Metrics

FY, 2014FY, 2015FY, 2016

Agents

37.80 k41.70 k44.20 k

Countries

21 20 20

Markets

15 14 14

Operating Centers

67 67 74
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Sykes Enterprises Revenue Breakdown

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Sykes Enterprises revenue breakdown by business segment: 83.6% from Americas, 16.4% from EMEA and 0.0% from Other

Sykes Enterprises Online and Social Media Presence

Sykes Enterprises's Trends

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Sykes Enterprises News and Updates

July 30, 2019

Sykes Enterprises, Incorporated Issues Notice of Release for Second-Quarter 2019 Financial Results

Second-quarter 2019 financial results press release now posted to SYKES’ website Second-quarter 2019 financial results press release now posted to SYKES’ website
July 05, 2019

Sykes Enterprises, Incorporated to Webcast Second-Quarter 2019 Financial Results

TAMPA, Fla., July 05, 2019 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multi-channel demand generation and global customer engagement services, announced today it will release financial results for the second-quarter ended Ju…
May 31, 2019

Sykes Enterprises, Incorporated to Attend Baird’s 2019 Global Consumer, Technology & Services Conference

TAMPA, Fla., May 31, 2019 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multi-channel demand generation and global customer engagement services, plans to attend Baird's 2019 Global Consumer, Technology & Services Conference…
April 04, 2019

Sykes Enterprises, Incorporated to Webcast First-Quarter 2019 Financial Results

TAMPA, Fla., April 04, 2019 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multi-channel demand generation and global customer engagement services, announced today it will release financial results for the first-quarter ended Ma…
January 08, 2019

Sykes Enterprises, Incorporated to Webcast Fourth-Quarter 2018 Financial Results

TAMPA, Fla., Jan. 08, 2019 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multi-channel demand generation and global customer engagement services, announced today it will release financial results for the fourth-quarter ended D…
October 22, 2018

Sykes Enterprises, Incorporated Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures Limited

Move accelerates leadership in Robotic Process Automation (RPA)
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Sykes Enterprises Blogs

November 14, 2019

Future of Work Survey Report

SURVEY: Americans’ Perceptions of the Future of Work What Americans really think about working with robots and how they’re preparing for automation at work. Over the past five years, both... The post Future of Work Survey Report appeared first on SYKES.
September 11, 2019

SYKES Featured on IAOP® Best of the Global Outsourcing 100® List

Recognized as a Top Leader, Top CSR and Multiple Appearances Company TAMPA, FL — September 11, 2019 — Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), a leading provider... The post SYKES Featured on IAOP® Best of the Global Outsourcing 100® List appeared first on SYKES.

 Sykes Enterprises Frequently Asked Questions

  • When was Sykes Enterprises founded?

    Sykes Enterprises was founded in 1977.

  • Who are Sykes Enterprises key executives?

    Sykes Enterprises's key executives are James S. MacLeod, Charles E. Sykes and Lorraine Leigh Lutton.

  • How many employees does Sykes Enterprises have?

    Sykes Enterprises has 51,600 employees.

  • What is Sykes Enterprises revenue?

    Latest Sykes Enterprises annual revenue is $1.6 b.

  • What is Sykes Enterprises revenue per employee?

    Latest Sykes Enterprises revenue per employee is $31.5 k.

  • Who are Sykes Enterprises competitors?

    Competitors of Sykes Enterprises include Ibex, Sitel and Conduent.

  • Where is Sykes Enterprises headquarters?

    Sykes Enterprises headquarters is located at 400 N Ashley Dr, Tampa.

  • Where are Sykes Enterprises offices?

    Sykes Enterprises has an office in Tampa.

  • How many offices does Sykes Enterprises have?

    Sykes Enterprises has 1 office.