Craft

Sykes Enterprises

Stock Price

$54

2021-09-02

Market Capitalization

$2.1 B

2021-09-02

Revenue

$1.7 B

FY, 2020

Sykes Enterprises Summary

Company Summary

Overview
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.  The Company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). It also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Type
Public
Status
Active
Founded
1977
HQ
Tampa, FL, US | view all locations
Website
http://www.sykes.com/
Cybersecurity rating
ESG rating
50-59 out of 100|View all ESG data
Sectors

Key People

  • Subhaash Kumar, Global Vice President, Finance , Investor Relations

    • Charles E. Sykes

      Charles E. Sykes, President , Chief Executive Officer

    • William J. Meurer

      William J. Meurer, Director

      • Jenna R. Nelson

        Jenna R. Nelson, Chief Human Resources Officer

      Operating MetricsView all

      Contracts

      250M

      FY, 2015

      Operating Centers

      74
      10.4%

      FY, 2016

      Agents

      44.2K
      6.0%

      FY, 2016

      LocationsView all

      54 locations detected

      • Tampa, FL HQ

        United States

        400 N Ashley Dr

      • Chavies, KY

        United States

        101 Sykes Blvd

      • DeLand, FL

        United States

        1398 S Woodland Blvd

      • Fayetteville, NC

        United States

        921 Strickland Bridge Rd

      • Fort Smith, AR

        United States

        4600 Towson Ave

      • Lakeland, FL

        United States

        1144 Griffin Rd

      and 48 others

      Sykes Enterprises Financials

      Summary Financials

      Revenue (Q2, 2021)
      $448.9M
      Gross profit (Q2, 2021)
      $156.8M
      Net income (Q2, 2021)
      $23.2M
      Cash (Q2, 2021)
      $103.2M
      EBIT (Q2, 2021)
      $29.7M

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