Sykes Enterpris…
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Sykes Enterprises

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    • Technologycustomer servicescustomer supportoutsourcing
    SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.  The Company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). It also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
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    Revenue(FY, 2017)
    $1.6 B
    Market capitalization(2018-04-25)
    $1.2 B
    Type
    Public
    HQ
    Tampa, US
    Founded
    1977
    Size (employees)
    55,525 (est)
    Website
    sykes.com
    Sykes Enterprises was founded in 1977 and is headquartered in Tampa, US
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    Sykes Enterprises Office Locations

    Sykes Enterprises has an office in Tampa
    Tampa, US (HQ)
    2800 Rivergate Tower 400 N Ashley Dr
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    Sykes Enterprises Financials and Metrics

    Sykes Enterprises Financials

    Sykes Enterprises's revenue was reported to be $1.59 b in FY, 2017
    USD

    Revenue (FY, 2017)

    		1.6 b

    Net income (FY, 2017)

    		32.2 m

    EBIT (FY, 2017)

    		86.9 m

    Market capitalization (25-Apr-2018)

    		1.2 b

    Cash (31-Dec-2017)

    		343.7 m

    EV

    		1.2 b
    Sykes Enterprises's current market capitalization is $1.2 b.
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Revenue

    		1.3 b1.3 b1.3 b1.5 b1.6 b

    Revenue growth, %

    		5%(3%)14%

    General and administrative expense

    		351.4 m376.9 m

    Operating expense total

    		351.4 m1.5 b
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

    Revenue

    		322.1 m324.4 m320.5 m332.7 m323.7 m307.5 m317.9 m320.7 m364.4 m385.7 m384 m375.4 m

    General and administrative expense

    		74 m73.4 m74 m73.9 m72.7 m72.7 m72.7 m80.5 m94.3 m88 m92.3 m92.2 m

    Operating expense total

    		303.4 m310 m310.1 m310.6 m301.1 m289.2 m293.4 m300.5 m351 m356.1 m358 m364.1 m

    EBIT

    		14.5 m10.4 m22.1 m22.5 m18.2 m24.5 m20.3 m13.4 m29.7 m26 m11.3 m
    show all
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Cash

    		212 m215.1 m235.4 m266.7 m343.7 m

    Accounts Receivable

    		138.5 m

    Inventories

    Current Assets

    		513.3 m550.1 m563 m623.2 m727.6 m
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

    Cash

    		196.7 m210.5 m204.5 m209.6 m214.1 m222.4 m226.7 m259.9 m273.2 m283.3 m286.8 m301.5 m

    Current Assets

    		509.5 m522.9 m530.8 m535.1 m541.5 m552.5 m554.8 m580.7 m605.5 m630.5 m661.3 m672 m

    PP&E

    		114.9 m114.7 m115.4 m112.3 m104.2 m104.2 m111 m118.1 m138.2 m149 m154.3 m160.1 m

    Total Assets

    		949.9 m936.7 m945.9 m938.3 m919.1 m928.6 m944.6 m987.3 m1.2 b1.2 b1.3 b1.3 b
    show all
    Annual
    USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

    Net Income

    		37.3 m57.8 m68.6 m62.4 m32.2 m

    Depreciation and Amortization

    		14.9 m14.4 m14.2 m69 m56.5 m

    Inventories

    Accounts Payable

    		(1.3 m)2 m(124 k)(2.9 m)7.3 m
    Quarterly
    USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

    Net Income

    		14.1 m10.3 m8.3 m16.6 m15.6 m28.6 m48.6 m14 m23.1 m44.4 m18.7 m27.6 m

    Depreciation and Amortization

    		3.7 m3.6 m3.4 m29.3 m44.1 m14.6 m31.9 m50.4 m18.7 m37.9 m

    Accounts Payable

    		24.4 m24.7 m21.3 m(3.5 m)(982 k)(2.8 m)(3.1 m)(391 k)679 k2.4 m

    Cash From Operating Activities

    		57.1 m94.9 m25.5 m64.6 m103.3 m37.2 m71.6 m
    show all
    USDY, 2017

    EV/EBIT

    		13.3 x

    EV/CFO

    		8.6 x

    EV/FCF

    		16.2 x

    Revenue/Employee

    		28.6 k

    Financial Leverage

    		1.7 x
    Show all financial metrics

    Sykes Enterprises Operating Metrics

    FY, 2014FY, 2015FY, 2016

    Agents

    		37.80 k41.70 k44.20 k

    Contracts

    		250 m250 m

    Countries

    		21 20 20

    Operating Centers

    		67 67 74
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    Competitors

    Conduent
    Business Services - Public
    Sitel
    Technology - Subsidiary
    Ibex Global
    Business Services - Private
    Resolving
    Technology - Private
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