Sykes Enterprises

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Company Growth (employees)
Tampa, US
Size (employees)
55,525 (est)+2%
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, US

Sykes Enterprises Office Locations

Sykes Enterprises has offices in Tampa, Denver
Tampa, US
Denver, US

Sykes Enterprises Metrics

Sykes Enterprises Summary

Market capitalization

$1.2 b

Closing share price

Sykes Enterprises's current market capitalization is $1.2 b.

Sykes Enterprises Financials

Sykes Enterprises's revenue is $1.5 b in FY, 2016 which is a 13.5% increase from the previous period.
FY, 2013FY, 2014FY, 2015FY, 2016


$1.3 b$1.3 b$1.3 b$1.5 b

Revenue growth, %


Gross profit

$408.2 m$435.4 m$449.8 m

Operating expense total

$354.7 m$355.9 m$355.6 m


$53.5 m$79.6 m$94.3 m

Net Income

$37.3 m$57.8 m$68.6 m$62.4 m

Operating cash flow

$24.7 m$3.2 m$20.2 m

Sykes Enterprises Market Value History

Sykes Enterprises Online Presence

Sykes Enterprises Company Life

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