SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.  The Company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). It also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
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Type
Public
HQ
Tampa, US
Founded
1977
Size (employees)
55,525 (est)
Website
sykes.com
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, US
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Sykes Enterprises Office Locations

Sykes Enterprises has an office in Tampa
Tampa, US (HQ)
2800 Rivergate Tower 400 N Ashley Dr
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Sykes Enterprises Financials and Metrics

Sykes Enterprises Financials

Sykes Enterprises's revenue was reported to be $1.59 b in FY, 2017
USD

Revenue (FY, 2017)

1.6 b

Net income (FY, 2017)

32.2 m

EBIT (FY, 2017)

86.9 m

Market capitalization (25-Apr-2018)

1.2 b

Cash (31-Dec-2017)

343.7 m

EV

1.2 b
Sykes Enterprises's current market capitalization is $1.2 b.
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

1.3 b1.3 b1.3 b1.5 b1.6 b

Revenue growth, %

5%(3%)14%

General and administrative expense

351.4 m376.9 m

Operating expense total

351.4 m1.5 b
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Revenue

322.1 m324.4 m320.5 m332.7 m323.7 m307.5 m317.9 m320.7 m364.4 m385.7 m384 m375.4 m

General and administrative expense

74 m73.4 m74 m73.9 m72.7 m72.7 m72.7 m80.5 m94.3 m88 m92.3 m92.2 m

Operating expense total

303.4 m310 m310.1 m310.6 m301.1 m289.2 m293.4 m300.5 m351 m356.1 m358 m364.1 m

EBIT

14.5 m10.4 m22.1 m22.5 m18.2 m24.5 m20.3 m13.4 m29.7 m26 m11.3 m
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

212 m215.1 m235.4 m266.7 m343.7 m

Accounts Receivable

138.5 m

Inventories

Current Assets

513.3 m550.1 m563 m623.2 m727.6 m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Cash

196.7 m210.5 m204.5 m209.6 m214.1 m222.4 m226.7 m259.9 m273.2 m283.3 m286.8 m301.5 m

Current Assets

509.5 m522.9 m530.8 m535.1 m541.5 m552.5 m554.8 m580.7 m605.5 m630.5 m661.3 m672 m

PP&E

114.9 m114.7 m115.4 m112.3 m104.2 m104.2 m111 m118.1 m138.2 m149 m154.3 m160.1 m

Total Assets

949.9 m936.7 m945.9 m938.3 m919.1 m928.6 m944.6 m987.3 m1.2 b1.2 b1.3 b1.3 b
Annual
USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

37.3 m57.8 m68.6 m62.4 m32.2 m

Depreciation and Amortization

14.9 m14.4 m14.2 m69 m56.5 m

Inventories

Accounts Payable

(1.3 m)2 m(124 k)(2.9 m)7.3 m
Quarterly
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017

Net Income

14.1 m10.3 m8.3 m16.6 m15.6 m28.6 m48.6 m14 m23.1 m44.4 m18.7 m27.6 m

Depreciation and Amortization

3.7 m3.6 m3.4 m29.3 m44.1 m14.6 m31.9 m50.4 m18.7 m37.9 m

Accounts Payable

24.4 m24.7 m21.3 m(3.5 m)(982 k)(2.8 m)(3.1 m)(391 k)679 k2.4 m

Cash From Operating Activities

57.1 m94.9 m25.5 m64.6 m103.3 m37.2 m71.6 m
USDY, 2017

EV/EBIT

13.3 x

EV/CFO

8.6 x

EV/FCF

16.2 x

Revenue/Employee

28.6 k

Financial Leverage

1.7 x
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Sykes Enterprises Operating Metrics

FY, 2014FY, 2015FY, 2016

Agents

37.80 k41.70 k44.20 k

Contracts

250 m250 m

Countries

21 20 20

Operating Centers

67 67 74
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