Sykes Enterprises

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.  The Company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). It also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Company Growth (employees)
Type
Public
HQ
Tampa, US
Founded
1977
Size (employees)
55,525 (est)
Website
sykes.com
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, US

Sykes Enterprises Office Locations

Sykes Enterprises has an office in Tampa
Tampa, US (HQ)
2800 Rivergate Tower 400 N Ashley Dr

Sykes Enterprises Data and Metrics

Sykes Enterprises Financial Metrics

Sykes Enterprises's revenue was reported to be $384 m in Q1, 2017
USD

Revenue (Q1, 2017)

384 m

Net income (Q1, 2017)

18.7 m

EBIT (Q1, 2017)

26 m

Market capitalization (21-Sep-2017)

1.2 b

Cash (31-Mar-2017)

286.8 m
Sykes Enterprises's current market capitalization is $1.2 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

1.3 b1.3 b1.3 b1.5 b

Revenue growth, %

5%(3%)14%

General and administrative expense

351.4 m

Operating expense total

351.4 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

320.5 m332.7 m323.7 m307.5 m317.9 m320.7 m364.4 m385.7 m384 m

General and administrative expense

74 m73.9 m72.7 m72.7 m72.7 m80.5 m94.3 m88 m92.3 m

Operating expense total

74 m73.9 m72.7 m72.7 m72.7 m80.5 m94.3 m88 m92.3 m

EBIT

10.4 m22.1 m22.5 m18.2 m24.5 m20.3 m13.4 m29.7 m26 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

212 m215.1 m235.4 m266.7 m

Accounts Receivable

138.5 m

Current Assets

513.3 m550.1 m563 m623.2 m

PP&E

117.5 m109.9 m112 m156.2 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

204.5 m209.6 m214.1 m222.4 m226.7 m259.9 m273.2 m283.3 m286.8 m

Current Assets

530.8 m535.1 m541.5 m552.5 m554.8 m580.7 m605.5 m630.5 m661.3 m

PP&E

115.4 m112.3 m104.2 m104.2 m111 m118.1 m138.2 m149 m154.3 m

Total Assets

945.9 m938.3 m919.1 m928.6 m944.6 m987.3 m1.2 b1.2 b1.3 b
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

37.3 m57.8 m68.6 m62.4 m

Depreciation and Amortization

14.9 m14.4 m14.2 m69 m

Accounts Payable

(1.3 m)2 m(124 k)(2.9 m)

Cash From Operating Activities

86.2 m94.3 m120.5 m130.7 m
USDQ2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

8.3 m16.6 m15.6 m12.9 m20 m14 m9.1 m21.3 m18.7 m

Depreciation and Amortization

3.7 m3.6 m3.4 m3.4 m3.6 m3.6 m5.3 m5.3 m5.2 m

Accounts Payable

24.4 m24.7 m21.3 m20.4 m23.1 m20.9 m26 m28.7 m24.4 m
USDY, 2017

Revenue/Employee

6.9 k

Financial Leverage

1.7 x
Show all financial metrics

Sykes Enterprises Operating Metrics

FY, 2014FY, 2015FY, 2016

Contracts

250 m250 m

Operating Centers

676774

Agents

37.8 k41.7 k44.2 k

Markets

151414
Show all operating metrics

Sykes Enterprises Market Value History

Sykes Enterprises Revenue Breakdown

Traffic Overview of Sykes Enterprises

Sykes Enterprises Online and Social Media Presence

Sykes Enterprises Company Life and Culture

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