Sykes Enterprises

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.  The Company provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). It also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Company Growth (employees)
Tampa, US
Size (employees)
55,525 (est)+2%
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, US

Sykes Enterprises Office Locations

Sykes Enterprises has an office in Tampa
Tampa, US (HQ)
2800 Rivergate Tower 400 N Ashley Dr

Sykes Enterprises Data and Metrics

Sykes Enterprises Financial Metrics

Sykes Enterprises's revenue was reported to be $1.5 b in FY, 2016 which is a 14% increase from the previous period.

Revenue (FY, 2016)

1.5 b

Revenue growth (FY, 2015 - FY, 2016), %


Net income (FY, 2016)

62.4 m

EBIT (FY, 2016)

92.2 m

Market capitalization (21-Jul-2017)

1.4 b

Cash (31-Dec-2016)

266.7 m


1.4 b
Sykes Enterprises's current market capitalization is $1.4 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016


1.3 b1.3 b1.3 b1.5 b

Revenue growth, %


Gross profit

408.2 m435.4 m449.8 m

Gross profit Margin, %


General and administrative expense

351.4 m

Operating expense total

354.7 m355.9 m355.6 m1.4 b


53.5 m79.6 m94.3 m92.2 m

EBIT margin, %


Interest expense

2.3 m2 m2.5 m5.6 m

Interest income

866 k958 k668 k607 k

Pre tax profit

51.3 m77.2 m90 m88.9 m

Income tax expense

14.1 m19.4 m21.4 m26.5 m

Net Income

37.3 m57.8 m68.6 m62.4 m
USDFY, 2013FY, 2014FY, 2015FY, 2016


212 m215.1 m235.4 m266.7 m

Accounts Receivable

138.5 m

Current Assets

513.3 m550.1 m563 m623.2 m


117.5 m109.9 m112 m156.2 m

Total Assets

950.3 m944.5 m947.8 m1.2 b

Accounts Payable

25.5 m25.5 m23.3 m29.2 m

Total Debt

267 m

Current Liabilities

173.4 m167.9 m153.2 m202.9 m

Total Liabilities

511.9 m

Additional Paid-in Capital

279.5 m279.3 m275.4 m281.4 m

Retained Earnings

349.4 m400.5 m458.3 m518.6 m

Total Equity

635.7 m658.2 m678.7 m724.5 m

Debt to Equity Ratio

0.4 x

Debt to Assets Ratio

0.2 x

Financial Leverage

1.5 x1.4 x1.4 x1.7 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

37.3 m57.8 m68.6 m62.4 m

Depreciation and Amortization

14.9 m14.4 m14.2 m69 m

Accounts Payable

(1.3 m)2 m(124 k)(2.9 m)

Cash From Operating Activities

86.2 m94.3 m120.5 m130.7 m

Capital Expenditures

(59.2 m)(44.7 m)(49.7 m)(78.3 m)

Cash From Investing Activities

(59.4 m)(40.9 m)(57 m)(272.8 m)

Long-term Borrowings

(25 m)(23 m)(10 m)(19 m)

Cash From Financing Activities

1.6 m(35.8 m)(29.4 m)181.8 m

Free Cash Flow

145.4 m138.9 m170.1 m52.4 m
USDY, 2016


15.5 x


10.9 x


27.3 x


26.8 k


0.4 x


0.2 x

Financial Leverage

1.7 x

Sykes Enterprises Market Value History

Sykes Enterprises Online and Social Media Presence

Sykes Enterprises Company Life and Culture

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