OverviewSuggest Edit

Avaya is a company providing contact center, unified communications, and networking products and services. It operates through two segments: Products & Solutions and Services. The Products & Solutions segment offers voice and video calling, messaging and employee collaboration, meetings and conferencing, application developer products, communications platform as a service, assisted service, self-service, workforce engagement management, AI solutions, as well as devices. The Services segment is divided into Professional Services, Global Support Services, and Enterprise Cloud and Managed Services. In addition, Avaya supplies cloud enablement products.

TypePublic
Founded2000
HQSanta Clara, US
Websiteavaya.com
Employee Ratings3.5

Latest Updates

Employees (est.) (Sept 2019)7,900(-2%)
Job Openings48
Revenue (FY, 2019)$2.9 B(+29%)
Share Price (Sept 2020)$14.9
Cybersecurity ratingBMore

Key People/Management at Avaya

Jim Chirico

Jim Chirico

President and Chief Executive Officer, Director
Nidal Abou-Ltaif

Nidal Abou-Ltaif

President, Avaya International
Anthony Bartolo

Anthony Bartolo

Executive Vice President and Chief Product Officer
Kieran McGrath

Kieran McGrath

Executive Vice President and Chief Financial Officer
Shefali Shah

Shefali Shah

Executive Vice President, Chief Administrative Officer and General Counsel
Fred Hayes

Fred Hayes

Senior Vice President, Global Business Operations
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Avaya Office Locations

Avaya has offices in Santa Clara, Alpharetta, Chicago, Durham and in 79 other locations
Santa Clara, US (HQ)
4655 Great America Pkwy
Alpharetta, US
1145 Sanctuary Pkwy
Chicago, US
30 S Wacker Dr #1450Chicago
Durham, US
2605 Meridian Pkwy #200
Fairfax, US
12730 Fair Lakes Cir
Highlands Ranch, US
8744 Lucent Blvd
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Avaya Financials and Metrics

Avaya Revenue

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Avaya's revenue was reported to be $2.89 b in FY, 2019 which is a 28.5% increase from the previous period.
USD

Revenue (Q3, 2020)

261.0m

Gross profit (Q3, 2020)

158.0m

Gross profit margin (Q3, 2020), %

60.5%

Market capitalization (15-Sept-2020)

1.2b

Closing stock price (15-Sept-2020)

14.9

Cash (30-Jun-2020)

742.0m

EV

3.6b
Avaya's current market capitalization is $1.2 b.
Annual
USDFY, 2017FY, 2018FY, 2019

Revenue

3.3b2.2b2.9b

Revenue growth, %

(12%)(31%)28%

Cost of goods sold

1.3b1.1b1.3b

Gross profit

2.0b1.1b1.6b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Revenue

148.0m672.0m692.0m738.0m709.0m717.0m715.0m245.0m261.0m

Cost of goods sold

70.0m349.0m340.0m331.0m323.0m327.0m321.0m92.0m103.0m

Gross profit

78.0m323.0m352.0m407.0m386.0m390.0m394.0m153.0m158.0m

Gross profit Margin, %

53%48%51%55%54%54%55%62%61%
Annual
USDFY, 2017FY, 2018FY, 2019

Cash

876.0m700.0m752.0m

Accounts Receivable

536.0m377.0m314.0m

Inventories

96.0m81.0m63.0m

Current Assets

1.8b1.3b1.5b
Quarterly
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

(182.0m)287.0m(671.0m)

Depreciation and Amortization

326.0m384.0m443.0m

Inventories

22.0m36.0m(7.0m)

Accounts Payable

(27.0m)(16.0m)24.0m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020

Net Income

237.0m107.0m19.0m9.0m(4.0m)(637.0m)(54.0m)(726.0m)(717.0m)

Depreciation and Amortization

22.0m145.0m264.0m117.0m225.0m335.0m107.0m212.0m319.0m

Inventories

3.0m22.0m24.0m(11.0m)(9.0m)(14.0m)3.0m6.0m6.0m

Accounts Payable

27.0m50.0m42.0m26.0m5.0m27.0m(15.0m)(31.0m)(37.0m)
USDFY, 2017

Revenue/Employee

374.6k

Debt/Equity

-1.2 x

Debt/Assets

1 x

Financial Leverage

-1.2 x
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Avaya Operating Metrics

FY, 2017FY, 2018FY, 2019

Countries Covered

100 180 180

Deals

510

Facilities Leased

131 131 175

Patents and Patent Applications

4.80 k4.70 k4.50 k
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Avaya Acquisitions / Subsidiaries

Company NameDateDeal Size
Spoken CommunicationsJanuary 29, 2018
TelAPIMarch 02, 2016
Esna Technologies Inc.May 28, 2015
ITNavigatorOctober 01, 2013
RADVISIONMarch 15, 2012
Aurix LimitedOctober 19, 2011
Sipera Systems Private LimitedOctober 04, 2011
Konftel ABJanuary 04, 2011
Nortel - Enterprise Solutions BusinessDecember 18, 2009
AdomoJuly 24, 2009
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Avaya Cybersecurity Score

Cybersecurity ratingPremium dataset

B

86/100

SecurityScorecard logo

Avaya Revenue Breakdown

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Avaya revenue breakdown by business segment: 37.6% from Global Support Services, 10.3% from Enterprise Cloud and Managed Services, 12.4% from Contact Center, 9.8% from Professional Services and 29.9% from Unified Communications

Avaya revenue breakdown by geographic segment: 53.8% from United States, 26.1% from EMEA, 11.3% from APAC-Asia Pacific and 8.8% from Americas International - Canada and Latin America

Avaya Online and Social Media Presence

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Avaya News and Updates

Network Management Market Worth Observing Growth | Netscout System,, Avaya, IBM

COVID-19 Outbreak-Global Network Management Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020 is latest research study released by HTF MI evaluating the market, highlighting opportunities, risk side analysis, and leveraged with strategic and tactical…

Avaya to Support American Red Cross Disaster Recovery and Humanitarian Relief Capabilities with Cloud Communications and Mobile Solutions

A single cloud-based contact center will help increase employee productivity, improve experiences for those seeking relief, and boost organizational efficiencies.read more

Avaya Expands Free Offers for Work-From-Anywhere Apps to Help Businesses Respond to the COVID-19 Pandemic and Protect Employee Health

As organizations everywhere turn to remote team collaboration, Avaya is providing more free software to stay engaged, productive and connected.read more

eGain partners with Avaya to deliver digital-first customer engagement

SUNNYVALE, Calif., Feb. 06, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, today announced that it has partnered with Avaya to accelerate digital transformation of customer engagement.

Afiniti and Avaya Expand Partnership Bringing the Power of AI to Any Size of Business, Introduce Avaya AI Routing With Afiniti AiRo

Behavioral pairing AI goes mainstream, improving customer and agent satisfaction, operational metrics, and customer lifetime value

RingCentral Stock Gains 54% In Four Months On New Avaya Partnership

In early October, RingCentral announced it would become the exclusive provider of cloud-based unified communications solutions to Avaya.
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Avaya Blogs

Avaya Named a Leader in Gartner Unified Communications Magic Quadrant

I’ve been telling people about the positive feedback I get as I visit Avaya locations and customers around the world, The post Avaya Named a Leader in Gartner Unified Communications Magic Quadrant appeared first on Avaya Connected Blog.

Happily Consumed by Wanderlust: How a Life of Travel Shaped My HR Career

Growing up, I traveled a lot. This was by design. My mum thought it was important for her children to The post Happily Consumed by Wanderlust: How a Life of Travel Shaped My HR Career appeared first on Avaya Connected Blog.

Strengthening Our Partner Network with the Avaya Master Agent Program

I’ve had my eye on Avaya for a while. It’s a company that’s a leader in its category with a The post Strengthening Our Partner Network with the Avaya Master Agent Program appeared first on Avaya Connected Blog.

Three Essentials for Digital Customer Experience Success

A new generation of connected smart services are redefining the way organizations in the Middle East are approaching customer experience The post Three Essentials for Digital Customer Experience Success appeared first on Avaya Connected Blog.

New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

No matter how well they have worked in the past, there comes a point at which all legacy systems simply The post New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital appeared first on Avaya Connected Blog.

Improve Adoption of Communication Tools and Watch Your DX Succeed

Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021, according to The post Improve Adoption of Communication Tools and Watch Your DX Succeed appeared first on Avaya Connected Blog.
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Avaya Frequently Asked Questions

  • When was Avaya founded?

    Avaya was founded in 2000.

  • Who are Avaya key executives?

    Avaya's key executives are Jim Chirico, Nidal Abou-Ltaif and Anthony Bartolo.

  • How many employees does Avaya have?

    Avaya has 7,900 employees.

  • What is Avaya revenue?

    Latest Avaya annual revenue is $2.9 b.

  • What is Avaya revenue per employee?

    Latest Avaya revenue per employee is $365.4 k.

  • Who are Avaya competitors?

    Competitors of Avaya include ScanSource, Twilio and Zoom.

  • Where is Avaya headquarters?

    Avaya headquarters is located at 4655 Great America Pkwy, Santa Clara.

  • Where are Avaya offices?

    Avaya has offices in Santa Clara, Alpharetta, Chicago, Durham and in 79 other locations.

  • How many offices does Avaya have?

    Avaya has 84 offices.