Avaya

OverviewSuggest Edit

Avaya is a company providing contact center, unified communications, and networking products and services. It operates through two segments: Products & Solutions and Services. The Products & Solutions segment offers voice and video calling, messaging and employee collaboration, meetings and conferencing, application developer products, communication platform as a service, assisted service, self-service, workforce engagement management, AI solutions, as well as devices. The Services segment is divided into Professional Services, Global Support Services, Enterprise Cloud, and Managed Services. In addition, Avaya supplies cloud enablement products.
TypePublic
Founded2000
HQDurham, NC, US
Websiteavaya.com
Employee Ratings3.9
Overall CultureD

Latest Updates

Employees (est.) (Sept 2021)8,063(-2%)
Job Openings193
Revenue (FY, 2021)$3 B(+4%)
Share Price (May 2022)$6.3(+9%)
Cybersecurity ratingCMore
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Key People/Management at Avaya

Jim Chirico

Jim Chirico

President and Chief Executive Officer, Director
Faye Tylee

Faye Tylee

Chief Human Resources Officer
Nidal Abou-Ltaif

Nidal Abou-Ltaif

President, Avaya International
Sliding Arrow

Sliding Arrow

President, Avaya International
Simon Harrison

Simon Harrison

Senior Vice President and Chief Marketing Officer
Kieran McGrath

Kieran McGrath

Executive Vice President and Chief Financial Officer
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Avaya Office Locations

Avaya has offices in Durham, Alpharetta, Chicago, Fairfax and in 82 other locations
Durham, NC, US (HQ)
2605 Meridian Pkwy #200
Alpharetta, GA, US
1145 Sanctuary Pkwy
Chicago, IL, US
30 S Wacker Dr #1450Chicago
Fairfax, VA, US
12730 Fair Lakes Cir
Highlands Ranch, CO, US
8744 Lucent Blvd
Irving, TX, US
6021 Connection Dr
Show all (87)

Avaya Financials and Metrics

Avaya Revenue

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Avaya's revenue was reported to be $2.97 b in FY, 2021 which is a 3.5% increase from the previous period.
USD

Revenue (Q1, 2022)

713.0m

Gross profit (Q1, 2022)

369.0m

Gross profit margin (Q1, 2022), %

51.8%

Net income (Q1, 2022)

(66.0m)

EBIT (Q1, 2022)

(1.0m)

Market capitalization (13-May-2022)

532.5m

Closing stock price (13-May-2022)

6.3

Cash (31-Dec-2021)

354.0m

EV

3.1b
Avaya's current market capitalization is $532.5 m.
Annual
USDFY, 2019FY, 2020FY, 2021

Revenue

2.9b2.9b3.0b

Revenue growth, %

28%0%3%

Cost of goods sold

1.3b1.3b1.3b

Gross profit

1.6b1.6b1.7b
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Revenue

715.0m682.0m721.0m743.0m738.0m732.0m713.0m

Cost of goods sold

321.0m311.0m324.0m327.0m326.0m325.0m344.0m

Gross profit

394.0m371.0m397.0m416.0m412.0m407.0m369.0m

Gross profit Margin, %

55%54%55%56%56%56%52%
Annual
USDFY, 2019FY, 2020FY, 2021

Cash

752.0m727.0m498.0m

Accounts Receivable

314.0m275.0m307.0m

Inventories

63.0m54.0m51.0m

Current Assets

1.5b1.6b1.6b
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Cash

766.0m553.0m742.0m750.0m593.0m562.0m354.0m

Accounts Receivable

281.0m262.0m260.0m258.0m289.0m281.0m350.0m

Inventories

61.0m56.0m56.0m53.0m51.0m50.0m49.0m

Current Assets

1.6b1.4b1.6b1.6b1.6b1.6b1.5b
Annual
USDFY, 2019FY, 2020FY, 2021

Net Income

(671.0m)(680.0m)(13.0m)

Depreciation and Amortization

443.0m423.0m425.0m

Inventories

(7.0m)8.0m1.0m

Accounts Payable

24.0m(48.0m)53.0m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Net Income

(54.0m)(726.0m)(717.0m)(4.0m)(62.0m)(19.0m)(66.0m)

Depreciation and Amortization

107.0m212.0m319.0m103.0m209.0m314.0m104.0m

Inventories

3.0m6.0m6.0m2.0m3.0m4.0m1.0m

Accounts Payable

(15.0m)(31.0m)(37.0m)51.0m21.0m35.0m46.0m
USDFY, 2019

EV/EBIT

-7.4 x

EV/CFO

14.5 x

EV/FCF

27.4 x

Revenue/Employee

365.4k

Debt/Equity

2.4 x

Debt/Assets

0.4 x

Financial Leverage

5.3 x
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Avaya Operating Metrics

FY, 2017FY, 2018FY, 2019FY, 2020FY, 2021

Countries Covered

100180180190190

Deals

510

Facilities Leased

131131175126117

Patents and Patent Applications

4.8 k4.7 k4.5 k4.4 k4.3 k

Avaya Acquisitions / Subsidiaries

Company NameDateDeal Size
CT SuiteAugust 09, 2021
Spoken CommunicationsJanuary 29, 2018
TelAPIMarch 02, 2016
Esna Technologies Inc.May 28, 2015
ITNavigatorOctober 01, 2013
RADVISIONMarch 15, 2012
Aurix LimitedOctober 19, 2011
Sipera Systems Private LimitedOctober 04, 2011
Konftel ABJanuary 04, 2011
Nortel - Enterprise Solutions BusinessDecember 18, 2009
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Avaya Revenue Breakdown

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Avaya revenue breakdown by business segment: 10.1% from Professional Services, 47.1% from Global Support Services, 23.0% from Unified Communications, 10.4% from Contact Center and 9.5% from Enterprise Cloud and Managed Services

Avaya revenue breakdown by geographic segment: 10.0% from APAC-Asia Pacific, 57.3% from United States, 8.1% from Americas International - Canada and Latin America and 24.6% from EMEA

Avaya Cybersecurity Score

Cybersecurity ratingPremium dataset

C

78/100

SecurityScorecard logo

Avaya Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

Avaya Online and Social Media Presence

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Avaya Company Culture

  • Overall Culture

    D

    58/100

  • CEO Rating

    D-

    55/100

  • Compensation

    C

    61/100

  • Diversity

    C+

    67/100

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Avaya News and Updates

Avaya shares fall on disappointing earnings and guidance but cloud shift advances

Business communications service provider Avaya Inc. today reported disappointing second-quarter earnings and provided weak guidance for the third quarter, but there’s evidence that its shift to the cloud is gaining momentum. Revenue fell 2% from a year ago, to $716 million, missing a consensus esti…

Avaya and DIDWW Empower Customers with Cost-effective Global Voice Solutions

DUBLIN, May 10, 2022 /PRNewswire/ -- DIDWW, a global telecoms operator that offers premium quality VoIP communications, today announced that its two-way SIP Trunking solution is compliant with key Avaya OneCloud™ solutions, helping customers securely and reliably expand their local and...

Shares of Avaya plunge after first-quarter results miss expectations

Shares of communications software provider Avaya Holdings Corp. dropped more than 21% in trading today after the company posted first-quarter financial results that missed expectations.  NYSE-traded Avaya provides software products for business collaboration and contact center management. Like many…

Avaya shares soar after strong earnings results

Avaya Holdings Corp., a major provider of communications software for enterprises, today posted better-than-expected fourth-quarter results that sent its share price soaring more than 23%. NYSE-listed Avaya also reported results for the full 2021 fiscal year. Boosted by its strong performance, the …

Thinking about buying stock in Innoviz Technologies, Avaya Holdings, BioCryst Pharmaceuticals, Lithium Americas Corp, or FuelCell Energy?

NEW YORK, Nov. 22, 2021 /PRNewswire/ -- InvestorsObserver issues critical PriceWatch Alerts for INVZ, AVYA, BCRX, LAC, and FCEL. To see how InvestorsObserver's proprietary scoring system rates these stocks, view the InvestorsObserver's PriceWatch Alert by selecting the corresponding link....

RingByName Offers Cloud Integration with Avaya Legacy PBX

MIAMI, Nov. 22, 2021 /PRNewswire/ -- RingByName has a product that will fully integrate its cloud-based product with any SIP-enabled Avaya phone system. The new product, called RingByName Bridge™ is a solution for businesses that want to preserve its on-premise AVAYA phone system, and...
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Avaya Blogs

Combining Humans & AI: Is It an Art(ificial) or a Science?

Time magazine recently wrote that Artificial Intelligence “is one of the hottest, least understood and most debated tech breakthroughs in The post Combining Humans & AI: Is It an Art(ificial) or a Science? appeared first on Avaya Connected Blog.

Why Should You Replace Your Perfectly Good Business Phone? Reason 3

Upgrading your business phones may not be high on your priority list, but making the switch could create a positive The post Why Should You Replace Your Perfectly Good Business Phone? Reason 3 appeared first on Avaya Connected Blog.

Avaya Vantage for Today’s UX, Where Screen Size & Sound Really Matter

Tech fans might have noticed that over the past year something has been happening to the way we look at The post Avaya Vantage for Today’s UX, Where Screen Size & Sound Really Matter appeared first on Avaya Connected Blog.

Digital Transformation Without a Human Touch Becomes Digital Dystopia

Trillions are expected to be spent on digital transformation in the coming years, with a large share allocated towards communications The post Digital Transformation Without a Human Touch Becomes Digital Dystopia appeared first on Avaya Connected Blog.

The Mantra for Every Company Today: Transform or Be Left Behind

I remember getting the call from Jim Chirico asking me to join the Avaya family as their new head of The post The Mantra for Every Company Today: Transform or Be Left Behind appeared first on Avaya Connected Blog.

Prime Position: Gartner Recognizes Avaya as a UC Leader for the Ninth Time

“Leader” is a word thrown around so widely it can lose meaning. When every company calls itself a “market leader.” The post Prime Position: Gartner Recognizes Avaya as a UC Leader for the Ninth Time appeared first on Avaya Connected Blog.
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Avaya Frequently Asked Questions

  • When was Avaya founded?

    Avaya was founded in 2000.

  • Who are Avaya key executives?

    Avaya's key executives are Jim Chirico, Faye Tylee and Nidal Abou-Ltaif.

  • How many employees does Avaya have?

    Avaya has 8,063 employees.

  • What is Avaya revenue?

    Latest Avaya annual revenue is $3 b.

  • What is Avaya revenue per employee?

    Latest Avaya revenue per employee is $368.7 k.

  • Who are Avaya competitors?

    Competitors of Avaya include Orange Business Services, NICE inContact and Mavenir.

  • Where is Avaya headquarters?

    Avaya headquarters is located at 2605 Meridian Pkwy #200, Durham.

  • Where are Avaya offices?

    Avaya has offices in Durham, Alpharetta, Chicago, Fairfax and in 82 other locations.

  • How many offices does Avaya have?

    Avaya has 87 offices.