Avaya

OverviewSuggest Edit

Avaya is a company providing contact center, unified communications, and networking products and services. It operates through two segments: Products & Solutions and Services. The Products & Solutions segment offers voice and video calling, messaging and employee collaboration, meetings and conferencing, application developer products, communication platform as a service, assisted service, self-service, workforce engagement management, AI solutions, as well as devices. The Services segment is divided into Professional Services, Global Support Services, Enterprise Cloud, and Managed Services. In addition, Avaya supplies cloud enablement products.

TypePublic
Founded2000
HQDurham, NC, USMap
Websiteavaya.com
Employee Ratings3.8More
Overall CultureDMore
View Jobs (151)

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Latest Updates

Employees (est.) (Sept 2020)8,266(+5%)
Job Openings151
Revenue (FY, 2020)$2.9 B
Share Price (Jul 2021)$24.2(-2%)
Cybersecurity ratingBMore

Key People/Management at Avaya

Jim Chirico

Jim Chirico

President and Chief Executive Officer, Director
Nidal Abou-Ltaif

Nidal Abou-Ltaif

President, Avaya International
Anthony Bartolo

Anthony Bartolo

Executive Vice President and Chief Product Officer
Kieran McGrath

Kieran McGrath

Executive Vice President and Chief Financial Officer
Shefali Shah

Shefali Shah

Executive Vice President, Chief Administrative Officer and General Counsel
Tony Alfano

Tony Alfano

Senior Vice President, Global Services
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Avaya Office Locations

Avaya has offices in Durham, Alpharetta, Chicago, Fairfax and in 83 other locations
Durham, NC, US (HQ)
2605 Meridian Pkwy #200
Alpharetta, GA, US
1145 Sanctuary Pkwy
Chicago, IL, US
30 S Wacker Dr #1450Chicago
Fairfax, VA, US
12730 Fair Lakes Cir
Highlands Ranch, CO, US
8744 Lucent Blvd
Irving, TX, US
6021 Connection Dr
Show all (88)

Avaya Financials and Metrics

Avaya Revenue

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Avaya's revenue was reported to be $2.87 b in FY, 2020
USD

Revenue (Q2, 2021)

226.0m

Gross profit (Q2, 2021)

134.0m

Gross profit margin (Q2, 2021), %

59.3%

Market capitalization (30-Jul-2021)

2.0b

Closing stock price (30-Jul-2021)

24.2

Cash (31-Mar-2021)

593.0m

EV

4.4b
Avaya's current market capitalization is $2 b.
Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Revenue

3.3b2.2b2.9b2.9b

Revenue growth, %

(12%)(31%)28%

Cost of goods sold

1.3b1.1b1.3b1.3b

Gross profit

2.0b1.1b1.6b1.6b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021

Revenue

148.0m672.0m692.0m738.0m709.0m717.0m715.0m245.0m261.0m743.0m226.0m

Cost of goods sold

70.0m349.0m340.0m331.0m323.0m327.0m321.0m92.0m103.0m327.0m92.0m

Gross profit

78.0m323.0m352.0m407.0m386.0m390.0m394.0m153.0m158.0m416.0m134.0m

Gross profit Margin, %

53%48%51%55%54%54%55%62%61%56%59%
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Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Cash

876.0m700.0m752.0m727.0m

Accounts Receivable

536.0m377.0m314.0m275.0m

Inventories

96.0m81.0m63.0m54.0m

Current Assets

1.8b1.3b1.5b1.6b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021

Cash

417.0m311.0m685.0m743.0m735.0m729.0m766.0m553.0m742.0m750.0m593.0m

Accounts Receivable

413.0m366.0m367.0m327.0m300.0m276.0m281.0m262.0m260.0m258.0m289.0m

Inventories

124.0m106.0m102.0m68.0m66.0m71.0m61.0m56.0m56.0m53.0m51.0m

Current Assets

1.2b1.1b1.4b1.5b1.5b1.5b1.6b1.4b1.6b1.6b1.6b
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Annual
USDFY, 2017FY, 2018FY, 2019FY, 2020

Net Income

(182.0m)287.0m(671.0m)(680.0m)

Depreciation and Amortization

326.0m384.0m443.0m423.0m

Inventories

22.0m36.0m(7.0m)8.0m

Accounts Payable

(27.0m)(16.0m)24.0m(48.0m)
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021

Net Income

237.0m107.0m19.0m9.0m(4.0m)(637.0m)(54.0m)(726.0m)(717.0m)(4.0m)(62.0m)

Depreciation and Amortization

22.0m145.0m264.0m117.0m225.0m335.0m107.0m212.0m319.0m103.0m209.0m

Inventories

3.0m22.0m24.0m(11.0m)(9.0m)(14.0m)3.0m6.0m6.0m2.0m3.0m

Accounts Payable

27.0m50.0m42.0m26.0m5.0m27.0m(15.0m)(31.0m)(37.0m)51.0m21.0m
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USDFY, 2017

Revenue/Employee

374.6k

Debt/Equity

-1.2 x

Debt/Assets

1 x

Financial Leverage

-1.2 x
Show all financial metrics

Avaya Operating Metrics

FY, 2017FY, 2018FY, 2019

Countries Covered

100180180

Deals

510

Facilities Leased

131131175

Patents and Patent Applications

4.8 k4.7 k4.5 k
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Avaya Acquisitions / Subsidiaries

Company NameDateDeal Size
Spoken CommunicationsJanuary 29, 2018
TelAPIMarch 02, 2016
Esna Technologies Inc.May 28, 2015
ITNavigatorOctober 01, 2013
RADVISIONMarch 15, 2012
Aurix LimitedOctober 19, 2011
Sipera Systems Private LimitedOctober 04, 2011
Konftel ABJanuary 04, 2011
Nortel - Enterprise Solutions BusinessDecember 18, 2009
AdomoJuly 24, 2009
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Avaya Revenue Breakdown

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Avaya revenue breakdown by business segment: 37.6% from Global Support Services, 10.3% from Enterprise Cloud and Managed Services, 12.4% from Contact Center, 9.8% from Professional Services and 29.9% from Unified Communications

Avaya revenue breakdown by geographic segment: 53.8% from United States, 26.1% from EMEA, 11.3% from APAC-Asia Pacific and 8.8% from Americas International - Canada and Latin America

Avaya Cybersecurity Score

Cybersecurity ratingPremium dataset

B

85/100

Learn more about our premium products
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Avaya Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

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Avaya Online and Social Media Presence

Avaya's Trends

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Avaya Company Culture

  • Overall Culture

    D

    58/100

  • CEO Rating

    F

    53/100

  • Compensation

    C+

    64/100

  • Diversity

    C

    65/100

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Avaya News and Updates

July 30, 2021

Bayestree Intelligence Inc. Selected for Membership in Avaya DevConnect Program

Joins network of companies transforming the customer experience with solutions that leverage Avaya OneCloudâ„¢ UCaaS and CCaaS
June 28, 2021

Avaya Identified as a Leader in Aragon Research Globe for Unified Communications and Collaboration for 4th Consecutive Year

Raleigh-Durham, NC – June 28, 2021  – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration (UC&C) 2021. Evaluation was based o…
May 25, 2021

Pexip Service Now Supports Avaya Video Conferencing Systems

OSLO, Norway, May 25, 2021 /PRNewswire/ -- Pexip, a leading provider of enterprise video conferencing and collaboration solutions, today announced that Avaya endpoints can now register to the Pexip Service. This enables Avaya customers to use their hardware to place and receive...
April 01, 2021

Worldwide Experiential Networking Industry to 2026 - Featuring Accedian, AppNeta and Avaya Among Others

Dublin, April 01, 2021 (GLOBE NEWSWIRE) -- The "Experiential Networking Market by Technology, Use Case, and Solutions 2021 - 2026" report has been added to ResearchAndMarkets.com's offering.
March 22, 2021

Avaya Spaces adds new capabilities to its modern workstream collaboration platform for the hybrid work-from-anywhere era

New capabilities include enhanced calling, creating seamless workflows, AI enhancements, increased participation and high-quality audio - even in busy environments
March 22, 2021

Avaya Acclaimed by Frost & Sullivan for Seizing Growth Opportunities with its Robust Portfolio of Intelligent Contact Center Solutions

SINGAPORE, March 22, 2021 /PRNewswire/ -- Based on its recent analysis of the contact center market, Frost & Sullivan recognizes Avaya, Inc. as the Inbound Contact Routing Systems Market Leader in Asia-Pacific, the Contact Center Applications Market Leader in Southeast Asia and Malaysia...
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Avaya Blogs

August 13, 2018

Combining Humans & AI: Is It an Art(ificial) or a Science?

Time magazine recently wrote that Artificial Intelligence “is one of the hottest, least understood and most debated tech breakthroughs in The post Combining Humans & AI: Is It an Art(ificial) or a Science? appeared first on Avaya Connected Blog.
August 10, 2018

Why Should You Replace Your Perfectly Good Business Phone? Reason 3

Upgrading your business phones may not be high on your priority list, but making the switch could create a positive The post Why Should You Replace Your Perfectly Good Business Phone? Reason 3 appeared first on Avaya Connected Blog.
August 08, 2018

Avaya Vantage for Today’s UX, Where Screen Size & Sound Really Matter

Tech fans might have noticed that over the past year something has been happening to the way we look at The post Avaya Vantage for Today’s UX, Where Screen Size & Sound Really Matter appeared first on Avaya Connected Blog.
August 06, 2018

Digital Transformation Without a Human Touch Becomes Digital Dystopia

Trillions are expected to be spent on digital transformation in the coming years, with a large share allocated towards communications The post Digital Transformation Without a Human Touch Becomes Digital Dystopia appeared first on Avaya Connected Blog.
August 02, 2018

The Mantra for Every Company Today: Transform or Be Left Behind

I remember getting the call from Jim Chirico asking me to join the Avaya family as their new head of The post The Mantra for Every Company Today: Transform or Be Left Behind appeared first on Avaya Connected Blog.
July 30, 2018

Prime Position: Gartner Recognizes Avaya as a UC Leader for the Ninth Time

“Leader” is a word thrown around so widely it can lose meaning. When every company calls itself a “market leader.” The post Prime Position: Gartner Recognizes Avaya as a UC Leader for the Ninth Time appeared first on Avaya Connected Blog.
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 Avaya Frequently Asked Questions

  • When was Avaya founded?

    Avaya was founded in 2000.

  • Who are Avaya key executives?

    Avaya's key executives are Jim Chirico, Nidal Abou-Ltaif and Anthony Bartolo.

  • How many employees does Avaya have?

    Avaya has 8,266 employees.

  • What is Avaya revenue?

    Latest Avaya annual revenue is $2.9 b.

  • What is Avaya revenue per employee?

    Latest Avaya revenue per employee is $347.6 k.

  • Who are Avaya competitors?

    Competitors of Avaya include Orange Business Services, NICE inContact and Mavenir.

  • Where is Avaya headquarters?

    Avaya headquarters is located at 2605 Meridian Pkwy #200, Durham.

  • Where are Avaya offices?

    Avaya has offices in Durham, Alpharetta, Chicago, Fairfax and in 83 other locations.

  • How many offices does Avaya have?

    Avaya has 88 offices.