OverviewSuggest Edit

Avaya is a company providing contact center, unified communications, and networking products and services. It operates through three segments: Global Communications Solutions (GCS), Avaya Networking (Networking), and Avaya Global Services (AGS). The GCS segment offers video, conferencing, communications, and messaging platforms, infrastructure and phones, assisted and automated experience management, performance management, and cloud enablement products. The Networking segment provides a range of Internet protocol networking infrastructure products, such as Ethernet switches, routers and virtual private network appliances, wireless networking routers, access control products, unified management products, and end-to-end virtualization strategies and architectures. The AGS segment offers product support, integration and professional, and cloud and managed services, which enable customers to optimize and manage their converged communications networks.
TypePublic
Founded2000
HQSanta Clara, US
Websiteavaya.com
Employee Ratings3.4

Latest Updates

Employees (est.) (Sept 2019)7,900(-2%)
Job Openings122
Revenue (FY, 2019)$2.9 B(+29%)
Share Price (Dec 2019)$11.8 (-1%)

Key People/Management at Avaya

Jacob Bailon

Jacob Bailon

Client Solutions Manager
Stephan Scholl

Stephan Scholl

Director
Susan Spradley

Susan Spradley

Director
Frank Ciccone

Frank Ciccone

Senior Vice President, North America Sales
Nidal Abou-Ltaif

Nidal Abou-Ltaif

President, Avaya International
Karen Hardy

Karen Hardy

Vice President, Avaya Global Marketing
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Avaya Office Locations

Avaya has offices in Santa Clara, Alpharetta, Chicago, Coppell and in 86 other locations
Santa Clara, US (HQ)
4655 Great America Pkwy
Alpharetta, US
1145 Sanctuary Pkwy
Chicago, US
30 S Wacker Dr #1450Chicago
Coppell, US
1111 Freeport Pkwy
Durham, US
2605 Meridian Pkwy #200
Fairfax, US
12730 Fair Lakes Cir
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Avaya Financials and Metrics

Avaya Revenue

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Avaya's revenue was reported to be $2.89 b in FY, 2019
USD

Revenue (FY, 2019)

2.9b

Gross profit (FY, 2019)

1.6b

Gross profit margin (FY, 2019), %

54.6%

Net income (FY, 2019)

(671.0m)

Market capitalization (6-Dec-2019)

1.3b

Closing stock price (6-Dec-2019)

11.8

Cash (30-Sept-2019)

752.0m

EV

3.7b
Avaya's current market capitalization is $1.3 b.
Annual
USDFY, 2017FY, 2018FY, 2019

Revenue

3.3b2.2b2.9b

Revenue growth, %

(31%)

Cost of goods sold

1.3b1.1b1.3b

Gross profit

2.0b1.1b1.6b
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Revenue

148.0m672.0m692.0m738.0m709.0m717.0m

Cost of goods sold

70.0m349.0m340.0m331.0m323.0m327.0m

Gross profit

78.0m323.0m352.0m407.0m386.0m390.0m

Gross profit Margin, %

53%48%51%55%54%54%
Annual
USDFY, 2017FY, 2018FY, 2019

Cash

876.0m700.0m752.0m

Accounts Receivable

536.0m377.0m314.0m

Prepaid Expenses

115.0m

Inventories

96.0m81.0m63.0m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Cash

417.0m311.0m685.0m743.0m735.0m729.0m

Accounts Receivable

413.0m366.0m367.0m327.0m300.0m276.0m

Inventories

124.0m106.0m102.0m68.0m66.0m71.0m

Current Assets

1.2b1.1b1.4b1.5b1.5b1.5b
Annual
USDFY, 2017FY, 2018FY, 2019

Net Income

(182.0m)287.0m(671.0m)

Depreciation and Amortization

326.0m384.0m443.0m

Inventories

22.0m36.0m(7.0m)

Accounts Payable

(27.0m)(16.0m)24.0m
Quarterly
USDQ1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019

Net Income

237.0m107.0m19.0m9.0m(4.0m)(637.0m)

Depreciation and Amortization

22.0m145.0m264.0m117.0m225.0m335.0m

Inventories

3.0m22.0m24.0m(11.0m)(9.0m)(14.0m)

Accounts Payable

27.0m50.0m42.0m26.0m5.0m27.0m
USDY, 2019

EV/CFO

15.3 x

Revenue/Employee

365.4k

Financial Leverage

5.3 x
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Avaya Operating Metrics

FY, 2017FY, 2018

Facilities

131 131

Floor Space, sq. ft.

3.20 m2.80 m
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Avaya Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
Spoken CommunicationsJanuary 29, 2018
TelAPIMarch 02, 2016
Esna Technologies Inc.May 28, 2015
ITNavigatorOctober 01, 2013
RADVISIONMarch 15, 2012
Aurix LimitedOctober 19, 2011
Sipera Systems Private LimitedOctober 04, 2011
Konftel ABJanuary 04, 2011
Nortel - Enterprise Solutions BusinessDecember 18, 2009
AdomoJuly 24, 2009
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Avaya Revenue Breakdown

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Avaya revenue breakdown by business segment: 35.0% from Global Support Services, 10.9% from Enterprise Cloud and Managed Services, 10.1% from Professional Services, 12.1% from Contact Center and 32.0% from Unified Communications

Avaya revenue breakdown by geographic segment: 52.7% from United States, 26.8% from EMEA, 11.4% from APAC-Asia Pacific and 9.1% from Americas International - Canada and Latin America

Avaya Online and Social Media Presence

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Avaya News and Updates

CCNA Wins Avaya APAC Partner Award

CCNA recognised as Avaya's Team Engagement Partner of the Year for APAC

Avaya Announces Availability of Google Cloud Contact Center AI Integration With Avayas IX Contact Center Solutions

Global customers now onboarding as joint implementations demonstrate enhanced customer experience Avaya and Google continue to work jointly together to expand AI capabilities.read more

Avaya sets the stage for its biggest customer and channel event in the international region

Avaya ENGAGE will feature the Avaya Partner Summit and Awards, customer-focused keynotes and breakout sessions, and will culminate in the inaugural Dubai Police International Call Center Awards

Shine at the International Call Center Awards as part of Avaya Engage Dubai

Following a rigorous selection process, 9 winners across three category - Police, Government, Private sector - will be selected by an expert panel of specialist assessors

Avaya dials up RingCentral for cloud technology after suitor search

After months of evaluating sale and merger options, telecommunications gear provider Avaya Holdings Corp on Thursday announced a strategic partnership and $500 million cash contribution from RingCentral Inc.

Stocks making the biggest moves after hours: Costco, Smart Global, Avaya and more

See which stocks are posting big moves after the bell.
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Avaya Blogs

Combining Humans & AI: Is It an Art(ificial) or a Science?

Time magazine recently wrote that Artificial Intelligence “is one of the hottest, least understood and most debated tech breakthroughs in The post Combining Humans & AI: Is It an Art(ificial) or a Science? appeared first on Avaya Connected Blog.

Why Should You Replace Your Perfectly Good Business Phone? Reason 3

Upgrading your business phones may not be high on your priority list, but making the switch could create a positive The post Why Should You Replace Your Perfectly Good Business Phone? Reason 3 appeared first on Avaya Connected Blog.

Avaya Vantage for Today’s UX, Where Screen Size & Sound Really Matter

Tech fans might have noticed that over the past year something has been happening to the way we look at The post Avaya Vantage for Today’s UX, Where Screen Size & Sound Really Matter appeared first on Avaya Connected Blog.

Digital Transformation Without a Human Touch Becomes Digital Dystopia

Trillions are expected to be spent on digital transformation in the coming years, with a large share allocated towards communications The post Digital Transformation Without a Human Touch Becomes Digital Dystopia appeared first on Avaya Connected Blog.

The Mantra for Every Company Today: Transform or Be Left Behind

I remember getting the call from Jim Chirico asking me to join the Avaya family as their new head of The post The Mantra for Every Company Today: Transform or Be Left Behind appeared first on Avaya Connected Blog.

Prime Position: Gartner Recognizes Avaya as a UC Leader for the Ninth Time

“Leader” is a word thrown around so widely it can lose meaning. When every company calls itself a “market leader.” The post Prime Position: Gartner Recognizes Avaya as a UC Leader for the Ninth Time appeared first on Avaya Connected Blog.
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Avaya Frequently Asked Questions

  • When was Avaya founded?

    Avaya was founded in 2000.

  • Who are Avaya key executives?

    Avaya's key executives are Jacob Bailon, Stephan Scholl and Susan Spradley.

  • How many employees does Avaya have?

    Avaya has 7,900 employees.

  • What is Avaya revenue?

    Latest Avaya annual revenue is $2.9 b.

  • What is Avaya revenue per employee?

    Latest Avaya revenue per employee is $365.4 k.

  • Who are Avaya competitors?

    Competitors of Avaya include Telephone and Data Systems, Cincinnati Bell and SpatialBuzz.

  • Where is Avaya headquarters?

    Avaya headquarters is located at 4655 Great America Pkwy, Santa Clara.

  • Where are Avaya offices?

    Avaya has offices in Santa Clara, Alpharetta, Chicago, Coppell and in 86 other locations.

  • How many offices does Avaya have?

    Avaya has 93 offices.