OverviewSuggest Edit

Western Union is a global provider of money movement and payment services for consumers and businesses. The company operates in two business segments: Consumer-to-Consumer and Business Solutions. Its Consumer-to-Consumer money transfer service enables people to send money through a global network of agent locations and branded websites. The Business Solutions segment facilitates payment and foreign exchange solutions, primarily cross-border and cross-currency transactions, for small and medium-sized enterprises and other organizations and individuals. Western Union also provides electronic-based and cash-based bill payment services that facilitate payments from consumers to businesses and other organizations.

TypePublic
Founded1851
HQDenver, CO, US
Websitewesternunion.com
Overall CultureC

Latest Updates

Employees (est.) (Dec 2019)11,500(-4%)
Job Openings220
Revenue (FY, 2020)$4.6 B(-12%)
Share Price (Apr 2021)$25.1(+2%)
Cybersecurity ratingCMore

Key People/Management at Western Union

Hikmet Ersek

Hikmet Ersek

President, CEO, Director
Andrew Summerill

Andrew Summerill

President Payments
Raj Agrawal

Raj Agrawal

Chief Financial Officer
Jean Claude Farah

Jean Claude Farah

President Global Network
Richard A. Goodman

Richard A. Goodman

Director, Chair of the Audit Committee and Member of the Compensation and Benefits Committee
Betsy D. Holden

Betsy D. Holden

Director, Chair of the Compensation and Benefits Committee and Member of the Audit Committee
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Western Union Office Locations

Western Union has offices in Denver, Los Angeles, New York, Omaha and in 30 other locations
Denver, CO, US (HQ)
7001 E Belleview Ave
Los Angeles, CA, US
1880 Century Park E #413
New York, NY, US
85 Broad St floor 18 - 137
Omaha, NE, US
13710 FNB Pkwy #200
Washington, DC, US
1152 15th St NW suite 700, 7th floor
Brisbane City, AU
Emirates House, level 15/167 Eagle St
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Western Union Financials and Metrics

Western Union Revenue

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Western Union's revenue was reported to be $4.63 b in FY, 2020
USD

Revenue (FY, 2020)

4.6b

Gross profit (FY, 2020)

1.8b

Gross profit margin (FY, 2020), %

38.9%

Net income (FY, 2020)

744.3m

EBIT (FY, 2020)

967.3m

Market capitalization (1-Apr-2021)

10.3b

Closing stock price (1-Apr-2021)

25.1

Cash (31-Dec-2020)

1.4b

EV

12.0b
Western Union's current market capitalization is $10.3 b.
Annual
USDFY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

5.5b5.4b5.5b5.6b5.3b4.6b

Revenue growth, %

(2%)(1%)2%1%

Cost of goods sold

3.2b3.3b3.4b3.3b3.1b2.8b

Gross profit

2.3b2.2b2.2b2.3b2.2b1.8b
Quarterly
Annual
USDFY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

837.8m253.2m(557.1m)581.9m1.1b744.3m

Depreciation and Amortization

270.2m263.2m262.9m264.7m257.7m225.6m

Accounts Payable

14.2m522.8m(417.6m)(126.5m)94.3m(96.6m)

Cash From Operating Activities

1.1b1.0b735.8m821.3m914.6m877.5m
USDFY, 2015

Revenue/Employee

548.4k

Debt/Equity

2.3 x

Debt/Assets

0.3 x

Financial Leverage

6.7 x
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Western Union Operating Metrics

FY, 2014FY, 2015FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Transactions

254.9 m261.5 m268.3 m65.3 m69.9 m69.2 m275.8 m67.8 m73.1 m71.8 m287 m69.1 m73.5 m73 m

Customer Locations

500 k500 k500 k550 k

Countries

50505050
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Western Union Acquisitions / Subsidiaries

Company NameDateDeal Size
CoinsApril 04, 2019
Opus Software Technologies Private LimitedNovember 06, 2017$25.3 m
TravelexJuly 05, 2011
Custom HouseSeptember 02, 2009
SpeedpayJanuary 01, 2002
Banco Western Union do Brasil S.A.
Custom House Currency Exchange (Australia) Pty. Limited
Custom House Currency Exchange (Singapore) Pte. Limited
Custom House Financial Ltd.
Custom House Financial (UK) Limited
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Western Union Revenue Breakdown

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Western Union revenue breakdown by business segment: 6.9% from Business Solutions, 79.7% from Consumer-to-Consumer and 13.4% from Other

Western Union revenue breakdown by geographic segment: 62.0% from International and 38.0% from United States

Human Capital Metrics

Western Union's employees are reported to be approximately 50% female and 50% male.
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Western Union Cybersecurity Score

Cybersecurity ratingPremium dataset

C

70/100

SecurityScorecard logo

Western Union Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

Western Union Online and Social Media Presence

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Western Union Company Culture

  • Overall Culture

    C

    65/100

  • CEO Rating

    C

    66/100

  • Compensation

    B

    72/100

  • Diversity

    C

    64/100

Learn more on Comparably

Western Union News and Updates

Steve Scott joins Cambridge Healthcare Research as Head of Finance, formerly of McCarthy Law and Western Union

CAMBRIDGE, England, March 25, 2021 /PRNewswire/ -- 2020 winners of the Queen's Award for Enterprise Cambridge Healthcare Research (CHR), and its market research division Vox.Bio, announces the appointment of Steve Scott as Head of Finance. Steve offers the group a wealth of experience in...

Triterras Announces Strategic Partnership with Western Union Business Solutions

SINGAPORE, March 09, 2021 (GLOBE NEWSWIRE) -- Triterras Inc. (Nasdaq: TRIT, TRITW) (“Triterras” or the “Company”), a leading fintech company for trade and trade finance, today announced its partnership with Western Union Business Solutions to provide cross-border payments services between traders …

Western Union integrates with Swift gpi

Western Union Business Solutions, the payments arm of the Western Union Company (NYSE: WU), a leader in cross-border, cross-currency money movement and payments, announced the expansion of its global capabilities, bringing faster and more transparent payment services to business customers. Western U…

BOE’s Bailey, Western Union CEO Part of Davos Panel on Digital Currencies

The session will focus on the diminishing role of cash and the emergence of central bank digital currencies, moves accelerated by the pandemic.

Western Union shares rally after striking Walmart deal

Western Union shares rally after striking Walmart deal

Saudi unicorn looks beyond kingdom after Western Union deal

Western Union invested $200m for a 15 percent stake in digital payments firm stc pay earlier this week
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Western Union Blogs

Fintech Stripe Scores Blockbuster $95 Billion Valuation

Although San Francisco-based Stripe doesn’t disclose its payment volumes or financial results, the company has recently been valued at $95... The post Fintech Stripe Scores Blockbuster $95 Billion Valuation appeared first on Blog | Western Union.

Great Place to Work certifies Western Union for 2021

The post Great Place to Work certifies Western Union for 2021 appeared first on Blog | Western Union.

Sending and receiving money from Germany to Bosnia-Herzegovina

The post Sending and receiving money from Germany to Bosnia-Herzegovina appeared first on Blog | Western Union.

Money Transmitter Alliance (MTA) Unveils Tool to Strengthen Compliance at an Industry Level

The Money Transmitter Alliance (MTA), which is comprised of six Money Service Business (MSB) members, including Western Union, Viamericas, Barri,... The post Money Transmitter Alliance (MTA) Unveils Tool to Strengthen Compliance at an Industry Level appeared first on Blog | Western Union.

Western Union Foundation Announces New Partnerships to Advance Vaccine Education & Workforce Training

The post Western Union Foundation Announces New Partnerships to Advance Vaccine Education & Workforce Training appeared first on Blog | Western Union.

What is Ramadan and when is it celebrated in 2021?

The post What is Ramadan and when is it celebrated in 2021? appeared first on Blog | Western Union.
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Western Union Frequently Asked Questions

  • When was Western Union founded?

    Western Union was founded in 1851.

  • Who are Western Union key executives?

    Western Union's key executives are Hikmet Ersek, Andrew Summerill and Raj Agrawal.

  • How many employees does Western Union have?

    Western Union has 11,500 employees.

  • What is Western Union revenue?

    Latest Western Union annual revenue is $4.6 b.

  • What is Western Union revenue per employee?

    Latest Western Union revenue per employee is $402.2 k.

  • Who are Western Union competitors?

    Competitors of Western Union include TransferWise, Ebury and Flywire.

  • Where is Western Union headquarters?

    Western Union headquarters is located at 7001 E Belleview Ave, Denver.

  • Where are Western Union offices?

    Western Union has offices in Denver, Los Angeles, New York, Omaha and in 30 other locations.

  • How many offices does Western Union have?

    Western Union has 37 offices.