The Western Union Company is an American financial service and communications company. The Company manages its business around the consumers and businesses it serves and the types of services it offers. Each of Western Union's three segments addresses a different combination of customer groups, distribution networks, and services offered. Its segments are Consumer-to-Consumer, Consumer-to-Business and Business Solutions. The Company's Сonsumer-to-Consumer segment facilitates money transfers between two consumers, primarily through a network of third-party agents. The Consumer-to-Business segment provides options to make one-time or recurring payments from consumers to businesses and other organizations, including utilities, auto finance companies, mortgage servicers, financial service providers and government agencies. Its Business Solutions operating segment facilitates payment and foreign exchange solutions, primarily cross-border, cross-currency transactions, for small and medium size enterprises and other organizations and individuals.
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Englewood, US
Size (employees)
10,700 (est)
Western Union was founded in 1851 and is headquartered in Englewood, US
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Key People/Management at Western Union

Hikmet Ersek

Hikmet Ersek

President, CEO, Director
Raj Agrawal

Raj Agrawal

Executive Vice President, Chief Financial Officer
Odilon Almeida

Odilon Almeida

President, Western Union Global Money Transfer
Jean Farah

Jean Farah

President, Global Payments
Sheri Rhodes

Sheri Rhodes

Executive Vice President, Chief Technology Officer
Caroline Tsai

Caroline Tsai

Executive Vice President, General Counsel and Corporate Secretary
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Western Union Office Locations

Western Union has offices in Istanbul, Glasgow, Hanover, Pensacola and in 59 other locations
Englewood, US (HQ)
12500 East Belford Avenue
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Western Union Financials and Metrics

Western Union Financials

Western Union's revenue was reported to be $5.42 b in FY, 2016 which is a 1.1% decrease from the previous period.

Revenue (Q2, 2017)

1.4 b

Gross profit (Q2, 2017)

536 m

Gross profit margin (Q2, 2017), %


Net income (Q2, 2017)

166.5 m

EBIT (Q2, 2017)

214.8 m

Market capitalization (18-Jun-2018)

9.6 b

Closing share price (18-Jun-2018)

Western Union's current market capitalization is $9.6 b.
USDFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016


5.2 b5.5 b5.7 b5.5 b5.6 b5.5 b5.4 b

Revenue growth, %


Cost of goods sold

3.2 b3.3 b3.2 b3.3 b

Gross profit

2.3 b2.3 b2.3 b2.2 b
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


1.4 b1.4 b1.4 b1.4 b1.3 b1.4 b1.4 b1.3 b1.4 b1.4 b1.3 b1.4 b

Cost of goods sold

818.2 m797.2 m827.8 m840.5 m771.8 m799.4 m817.2 m779.4 m821.9 m822.9 m800.5 m842.9 m

Gross profit

590.6 m553.6 m577.8 m600.4 m549.1 m584.2 m582 m518.3 m553.8 m554.9 m501.9 m536 m

Gross profit Margin, %

usdY, 2009Y, 2010Y, 2011Y, 2012FY, 2013FY, 2014FY, 2015FY, 2016


1.7 b2.2 b1.4 b1.8 b2.1 b1.8 b1.3 b877.5 m

Accounts Receivable

8.4 m


209.9 m206.4 m231.8 m220.5 m


3.2 b3.2 b3.2 b3.2 b
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q1, 2018


1.7 b1.7 b1.6 b1.7 b1.8 b1.6 b1.4 b1.2 b1.2 b1.3 b1.3 b1.1 b


3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b

Total Assets

9.9 b9.9 b9.9 b9.8 b10.4 b10.1 b9.8 b9.4 b9.4 b9.5 b9.5 b9.4 b9.2 b

Accounts Payable

599.1 m574.4 m553.6 m596.1 m580.4 m587.8 m648 m579 m512.4 m557.4 m973.7 m523.8 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

798.4 m852.4 m837.8 m253.2 m

Depreciation and Amortization

74.2 m

Cash From Operating Activities

1.1 b1 b1.1 b1 b

Purchases of PP&E

(80.2 m)(67.8 m)(94.4 m)(68.8 m)
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q1, 2018

Net Income

214.4 m203 m193.8 m234.1 m203.9 m189.3 m232.3 m185.7 m205.6 m216.9 m161.7 m

Interest Paid

23 m
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Western Union Operating Metrics

FY, 2014FY, 2015FY, 2016


50 50 50

Customer Locations

500 k500 k500 k


400 400 400
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Western Union Revenue Breakdown

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Western Union revenue breakdown by business segment: 7.3% from Business Solutions, 11.5% from Consumer-to-Business, 79.4% from Consumer-to-Consumer and 1.9% from Other

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Western Union Online and Social Media Presence

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Western Union News and Updates

Western Union has gone all in on their chatbot — learn why (VB Live)

VB LIVE: Chatbots are the most accessible way to leverage AI, and major brands are demonstrating how they can create powerful, engaging human-to-AI experiences and transform customer service.

Western Union CEO: Moving Money Is About Connecting People

Hikmet Ersek knows just how important the service his company offers is to people all around the world.
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