OverviewSuggest Edit

Western Union is a global provider of money movement and payment services for consumers and businesses. The company operates in two business segments: Consumer-to-Consumer and Business Solutions. Its Consumer-to-Consumer money transfer service enables people to send money through a global network of agent locations and branded websites. The Business Solutions segment facilitates payment and foreign exchange solutions, primarily cross-border and cross-currency transactions, for small and medium-sized enterprises and other organizations and individuals. Western Union also provides electronic-based and cash-based bill payment services that facilitate payments from consumers to businesses and other organizations.

TypePublic
Founded1851
HQDenver, US
Websitewesternunion.com
Culture scoreD+

Latest Updates

Employees (est.) (Dec 2019)11,500(-4%)
Job Openings30
Revenue (FY, 2019)$5.3 B(-5%)
Share Price (May 2020)$19

Key People/Management at Western Union

Hikmet Ersek

Hikmet Ersek

President, CEO, Director
Raj Agrawal

Raj Agrawal

Chief Financial Officer
Jean Claude Farah

Jean Claude Farah

President Global Network
Khalid Fellahi

Khalid Fellahi

President Consumer Money Transfer
Jeffrey Hochstadt

Jeffrey Hochstadt

Chief Strategy Officer
Shelly Swanback

Shelly Swanback

President, Product & Platform
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Western Union Office Locations

Western Union has offices in Denver, Los Angeles, New York, Omaha and in 30 other locations
Denver, US (HQ)
7001 E Belleview Ave
Los Angeles, US
1880 Century Park E #413
New York, US
85 Broad St floor 18 - 137
Omaha, US
13710 FNB Pkwy #200
Washington, US
1152 15th St NW suite 700, 7th floor
Brisbane City, AU
Emirates House, level 15/167 Eagle St
Show all (37)

Western Union Financials and Metrics

Western Union Revenue

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Western Union's revenue was reported to be $5.29 b in FY, 2019
USD

Revenue (Q1, 2020)

1.1b

Gross profit (Q1, 2020)

439.2m

Gross profit margin (Q1, 2020), %

39.1%

Net income (Q1, 2020)

176.7m

EBIT (Q1, 2020)

233.2m

Market capitalization (22-May-2020)

7.8b

Closing stock price (22-May-2020)

19.0

Cash (31-Mar-2020)

1.1b

EV

9.8b
Western Union's current market capitalization is $7.8 b.
Annual
USDFY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Revenue

5.5b5.4b5.5b5.6b5.3b

Revenue growth, %

(2%)(1%)2%1%

Cost of goods sold

3.2b3.3b3.4b3.3b3.1b

Gross profit

2.3b2.2b2.2b2.3b2.2b
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020

Revenue

1.3b1.4b1.4b1.3b1.4b1.4b1.4b1.4b1.4b1.3b1.3b1.3b1.1b

Cost of goods sold

779.4m821.9m822.9m799.9m842.3m840.5m825.4m829.2m812.4m785.0m776.4m768.6m683.4m

Gross profit

518.3m553.8m554.9m502.5m536.6m564.2m564.0m581.9m575.4m552.0m564.1m538.3m439.2m

Gross profit Margin, %

40%40%40%39%39%40%41%41%41%41%42%41%39%
Annual
USDFY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Net Income

837.8m253.2m(557.1m)581.9m1.1b

Depreciation and Amortization

270.2m263.2m262.9m264.7m257.7m

Accounts Payable

14.2m522.8m(417.6m)(126.5m)94.3m

Cash From Operating Activities

1.1b1.0b735.8m821.3m914.6m
USDY, 2020

EV/EBIT

42.1 x

EV/CFO

87.3 x

Financial Leverage

-55.9 x
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Western Union Operating Metrics

FY, 2014FY, 2015FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Transactions

254.90 m261.50 m268.30 m65.30 m69.90 m69.20 m275.80 m67.80 m73.10 m71.80 m287 m69.10 m73.50 m73 m

Customer Locations

500 k500 k500 k550 k

Countries

50 50 50 50
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Western Union Acquisitions / Subsidiaries

Company NameDateDeal Size
CoinsApril 04, 2019
Opus Software Technologies Private LimitedNovember 06, 2017$25.30 m
TravelexJuly 05, 2011
Custom HouseSeptember 02, 2009
SpeedpayJanuary 01, 2002
Banco Western Union do Brasil S.A.
Custom House Currency Exchange (Australia) Pty. Limited
Custom House Currency Exchange (Singapore) Pte. Limited
Custom House Financial Ltd.
Custom House Financial (UK) Limited
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Western Union Revenue Breakdown

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Western Union revenue breakdown by business segment: 6.9% from Business Solutions, 79.7% from Consumer-to-Consumer and 13.4% from Other

Western Union revenue breakdown by geographic segment: 62.0% from International and 38.0% from United States

Human Capital Metrics

Western Union's employees are reported to be approximately 50% female and 50% male.
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Western Union Online and Social Media Presence

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Western Union Company Culture

  • Overall Culture

    D+

    60/100

  • CEO Rating

    D

    59/100

  • Compensation

    B-

    68/100

  • Diversity

    D

    55/100

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Western Union News and Updates

Western Union withdraws 2020 outlook on coronavirus concerns

Western Union Co, the world's largest money transfer firm, said on Friday it is withdrawing its full-year financial outlook amid the coronavirus pandemic.

Western Union introduces 'Digital Location' for money transfers from home

Western Union has introduced 'Digital Location', a service which enables users to send and receive m...

Western Union deploys Integral BankFX

Integral announced today that it has partnered with Western Union, a leader in cross-border, cross-c...

Video: Western Union CEO on how large organizations can be customer centric

Hikmet Ersek of Western Union in conversation with Stephanie Mehta. Davos Dialogues, a series of editorial panels, videos, and news coverage, is produced in partnership with HCL Technologies. Hikmet Ersek of Western Union in conversation with Stephanie Mehta. Davos Dialogues, a series of e…

La Banque Postale and Western Union expand digital payment services

La Banque Postale, the banking subsidiary of France’s postal services’ operator, La Poste Group and...

Western Union partners Bharti Airtel in India and Africa

Western Union, a global leader in cross-border, cross-currency money movement and payments, and Bhar...
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Western Union Blogs

‘Desperate’ tourists stranded by India lockdown told to wait

The post ‘Desperate’ tourists stranded by India lockdown told to wait appeared first on Blog | Western Union.

3 coronavirus budgeting changes you should make permanent

The post 3 coronavirus budgeting changes you should make permanent appeared first on Blog | Western Union.

How the payments industry is responding to coronavirus

The post How the payments industry is responding to coronavirus appeared first on Blog | Western Union.

Real-time payments poised to surge, ACI Worldwide study predicts

The post Real-time payments poised to surge, ACI Worldwide study predicts appeared first on Blog | Western Union.

Teach kids about money while you’re stuck at home

The post Teach kids about money while you’re stuck at home appeared first on Blog | Western Union.

Receive money into your mobile wallets in the Philippines

The post Receive money into your mobile wallets in the Philippines appeared first on Blog | Western Union.
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Western Union Frequently Asked Questions

  • When was Western Union founded?

    Western Union was founded in 1851.

  • Who are Western Union key executives?

    Western Union's key executives are Hikmet Ersek, Raj Agrawal and Jean Claude Farah.

  • How many employees does Western Union have?

    Western Union has 11,500 employees.

  • What is Western Union revenue?

    Latest Western Union annual revenue is $5.3 b.

  • What is Western Union revenue per employee?

    Latest Western Union revenue per employee is $460.2 k.

  • Who are Western Union competitors?

    Competitors of Western Union include American Express, PayPal and MoneyGram.

  • Where is Western Union headquarters?

    Western Union headquarters is located at 7001 E Belleview Ave, Denver.

  • Where are Western Union offices?

    Western Union has offices in Denver, Los Angeles, New York, Omaha and in 30 other locations.

  • How many offices does Western Union have?

    Western Union has 37 offices.