• Home
  •  / Western Union

Western Union

OverviewSuggest Edit

Western Union is a global provider of money movement and payment services for consumers and businesses. The company operates in two business segments: Consumer-to-Consumer and Business Solutions. Its Consumer-to-Consumer money transfer service enables people to send money through a global network of agent locations and branded websites. The Business Solutions segment facilitates payment and foreign exchange solutions, primarily cross-border and cross-currency transactions, for small and medium-sized enterprises and other organizations and individuals. Western Union also provides electronic-based and cash-based bill payment services that facilitate payments from consumers to businesses and other organizations.

TypePublic
Founded1851
HQDenver, CO, USMap
Websitewesternunion.com
Overall CultureCMore
View Jobs (206)

Recent NewsAll News

Latest Updates

Employees (est.) (Dec 2019)11,500(-4%)
Job Openings206
Revenue (FY, 2020)$4.6 B(-12%)
Share Price (Jul 2021)$23.2
Cybersecurity ratingBMore

Key People/Management at Western Union

Hikmet Ersek

Hikmet Ersek

President, CEO, Director
Andrew Summerill

Andrew Summerill

President Payments
Raj Agrawal

Raj Agrawal

Chief Financial Officer
Jean Claude Farah

Jean Claude Farah

President Global Network
Richard A. Goodman

Richard A. Goodman

Director, Chair of the Audit Committee and Member of the Compensation and Benefits Committee
Betsy D. Holden

Betsy D. Holden

Director, Chair of the Compensation and Benefits Committee and Member of the Audit Committee
Show more

Western Union Office Locations

Western Union has offices in Denver, New York, Adelaide, Brisbane City and in 28 other locations
Denver, CO, US (HQ)
7001 E Belleview Ave
New York, NY, US
199 Water St floor 29
Brisbane City, AU
Emirates House, level 15/167 Eagle St
Melbourne, AU
level 3/303 Collins St
Perth, AU
level 9/37 St Georges Terrace
Sydney, AU
Level 12/1 Margaret St
Show all (33)

Western Union Financials and Metrics

Western Union Revenue

Embed Graph
View revenue for all periods
Western Union's revenue was reported to be $4.63 b in FY, 2020
USD

Revenue (Q1, 2021)

1.2b

Net income (Q1, 2021)

181.8m

EBIT (Q1, 2021)

232.8m

Market capitalization (23-Jul-2021)

9.5b

Closing stock price (23-Jul-2021)

23.2

Cash (31-Mar-2021)

1.5b

EV

11.2b
Western Union's current market capitalization is $9.5 b.
Annual
USDFY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Revenue

5.5b5.4b5.5b5.6b5.3b4.6b

Revenue growth, %

(2%)(1%)2%1%

Cost of goods sold

3.2b3.3b3.4b3.3b3.1b2.8b

Gross profit

2.3b2.2b2.2b2.3b2.2b1.8b
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Revenue

1.3b1.4b1.4b1.3b1.4b1.4b1.4b1.4b1.4b1.3b1.3b1.3b1.1b1.1b1.3b1.2b

Cost of goods sold

779.4m821.9m822.9m799.9m842.3m840.5m825.4m829.2m812.4m785.0m776.4m768.6m683.4m662.2m721.7m

Gross profit

518.3m553.8m554.9m502.5m536.6m564.2m564.0m581.9m575.4m552.0m564.1m538.3m439.2m452.5m536.8m

Gross profit Margin, %

40%40%40%39%39%40%41%41%41%41%42%41%39%41%43%
show all
Annual
USDFY, 2015FY, 2016FY, 2017FY, 2018FY, 2019FY, 2020

Net Income

837.8m253.2m(557.1m)581.9m1.1b744.3m

Depreciation and Amortization

270.2m263.2m262.9m264.7m257.7m225.6m

Accounts Payable

14.2m522.8m(417.6m)(126.5m)94.3m(96.6m)

Cash From Operating Activities

1.1b1.0b735.8m821.3m914.6m877.5m
Quarterly
USDQ1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018Q1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021

Net Income

185.7m391.3m608.2m161.7m328.2m563.8m213.6m431.2m639.8m173.1m787.9m922.9m176.7m338.6m567.2m181.8m

Depreciation and Amortization

65.6m131.5m197.9m66.4m131.6m197.1m66.7m132.4m196.0m64.8m129.6m190.7m58.2m83.3m169.5m53.4m

Accounts Payable

(51.0m)(99.5m)(50.2m)(192.7m)(606.9m)(538.4m)(123.2m)(140.4m)(109.7m)(44.1m)(59.3m)67.9m(109.3m)(130.9m)(142.7m)(35.8m)

Cash From Operating Activities

212.7m485.6m821.9m86.3m(24.0m)423.1m132.7m298.7m518.5m239.6m402.6m665.3m112.4m347.8m585.6m175.8m
show all
USDFY, 2015

Revenue/Employee

548.4k

Debt/Equity

2.3 x

Debt/Assets

0.3 x

Financial Leverage

6.7 x
Show all financial metrics

Western Union Operating Metrics

FY, 2014FY, 2015FY, 2016Q1, 2017Q2, 2017Q3, 2017FY, 2017Q1, 2018Q2, 2018Q3, 2018FY, 2018Q1, 2019Q2, 2019Q3, 2019

Transactions

254.9 m261.5 m268.3 m65.3 m69.9 m69.2 m275.8 m67.8 m73.1 m71.8 m287 m69.1 m73.5 m73 m

Customer Locations

500 k500 k500 k550 k

Countries

50505050
Show all operating metrics

Western Union Acquisitions / Subsidiaries

Company NameDateDeal Size
CoinsApril 04, 2019
Opus Software Technologies Private LimitedNovember 06, 2017$25.3 m
TravelexJuly 05, 2011
Custom HouseSeptember 02, 2009
SpeedpayJanuary 01, 2002
Banco Western Union do Brasil S.A.
Custom House Currency Exchange (Australia) Pty. Limited
Custom House Currency Exchange (Singapore) Pte. Limited
Custom House Financial Ltd.
Custom House Financial (UK) Limited
Show more

Western Union Revenue Breakdown

Embed Graph

Western Union revenue breakdown by business segment: 6.9% from Business Solutions, 79.7% from Consumer-to-Consumer and 13.4% from Other

Western Union revenue breakdown by geographic segment: 62.0% from International and 38.0% from United States

Human Capital Metrics

Source: s21.q4cdn.com
Western Union's employees are reported to be approximately 50% female and 50% male.
Embed Graph
Show all human capital metrics

Western Union Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

Learn more about our premium products
SecurityScorecard logo

Western Union Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

Learn more about our premium products
CSRHub logo

Western Union Online and Social Media Presence

Western Union's Trends

Embed Graph

Western Union Company Culture

  • Overall Culture

    C

    66/100

  • CEO Rating

    B

    70/100

  • Compensation

    B

    75/100

  • Diversity

    C+

    66/100

Learn more on Comparably

Western Union News and Updates

March 25, 2021

Steve Scott joins Cambridge Healthcare Research as Head of Finance, formerly of McCarthy Law and Western Union

CAMBRIDGE, England, March 25, 2021 /PRNewswire/ -- 2020 winners of the Queen's Award for Enterprise Cambridge Healthcare Research (CHR), and its market research division Vox.Bio, announces the appointment of Steve Scott as Head of Finance. Steve offers the group a wealth of experience in...
March 09, 2021

Triterras Announces Strategic Partnership with Western Union Business Solutions

SINGAPORE, March 09, 2021 (GLOBE NEWSWIRE) -- Triterras Inc. (Nasdaq: TRIT, TRITW) (“Triterras” or the “Company”), a leading fintech company for trade and trade finance, today announced its partnership with Western Union Business Solutions to provide cross-border payments services between traders …
February 25, 2021

Western Union integrates with Swift gpi

Western Union Business Solutions, the payments arm of the Western Union Company (NYSE: WU), a leader in cross-border, cross-currency money movement and payments, announced the expansion of its global capabilities, bringing faster and more transparent payment services to business customers. Western U…
January 24, 2021

BOE’s Bailey, Western Union CEO Part of Davos Panel on Digital Currencies

The session will focus on the diminishing role of cash and the emergence of central bank digital currencies, moves accelerated by the pandemic.
January 19, 2021

Western Union shares rally after striking Walmart deal

Western Union shares rally after striking Walmart deal
November 24, 2020

Saudi unicorn looks beyond kingdom after Western Union deal

Western Union invested $200m for a 15 percent stake in digital payments firm stc pay earlier this week
Show more

Western Union Blogs

July 22, 2021

Techstars and Western Union 2021 Accelerator Class – Innovation in the Movement of Money

The post Techstars and Western Union 2021 Accelerator Class – Innovation in the Movement of Money appeared first on Blog | Western Union.
July 15, 2021

Western Union and Al Fardan Exchange launch high value direct-to-account payout transfers from the UAE to the world

The post Western Union and Al Fardan Exchange launch high value direct-to-account payout transfers from the UAE to the world appeared first on Blog | Western Union.
July 14, 2021

Digital money transfers for customers of Kenya’s biggest commercial bank

The post Digital money transfers for customers of Kenya’s biggest commercial bank appeared first on Blog | Western Union.
July 13, 2021

Western Union Foundation Celebrates Youth

The post Western Union Foundation Celebrates Youth appeared first on Blog | Western Union.
July 13, 2021

Celebrate Eid Al-Adha in style this year

The post Celebrate Eid Al-Adha in style this year appeared first on Blog | Western Union.
June 29, 2021

Western Union collaborates with leading French fintech Linxo to launch digital money transfers

The post Western Union collaborates with leading French fintech Linxo to launch digital money transfers appeared first on Blog | Western Union.
Show more

 Western Union Frequently Asked Questions

  • When was Western Union founded?

    Western Union was founded in 1851.

  • Who are Western Union key executives?

    Western Union's key executives are Hikmet Ersek, Andrew Summerill and Raj Agrawal.

  • How many employees does Western Union have?

    Western Union has 11,500 employees.

  • What is Western Union revenue?

    Latest Western Union annual revenue is $4.6 b.

  • What is Western Union revenue per employee?

    Latest Western Union revenue per employee is $402.2 k.

  • Who are Western Union competitors?

    Competitors of Western Union include TransferWise, Ebury and Flywire.

  • Where is Western Union headquarters?

    Western Union headquarters is located at 7001 E Belleview Ave, Denver.

  • Where are Western Union offices?

    Western Union has offices in Denver, New York, Adelaide, Brisbane City and in 28 other locations.

  • How many offices does Western Union have?

    Western Union has 33 offices.