Western Union

The Western Union Company is an American financial service and communications company. The Company manages its business around the consumers and businesses it serves and the types of services it offers. Each of Western Union's three segments addresses a different combination of customer groups, distribution networks, and services offered. Its segments are Consumer-to-Consumer, Consumer-to-Business and Business Solutions. The Company's Сonsumer-to-Consumer segment facilitates money transfers between two consumers, primarily through a network of third-party agents. The Consumer-to-Business segment provides options to make one-time or recurring payments from consumers to businesses and other organizations, including utilities, auto finance companies, mortgage servicers, financial service providers and government agencies. Its Business Solutions operating segment facilitates payment and foreign exchange solutions, primarily cross-border, cross-currency transactions, for small and medium size enterprises and other organizations and individuals.
Company Growth (employees)
Englewood, US
Size (employees)
10,700 (est)
Western Union was founded in 1851 and is headquartered in Englewood, US

Key People/Management at Western Union

Hikmet Ersek

Hikmet Ersek

President, CEO, Director
Raj Agrawal

Raj Agrawal

Executive Vice President, Chief Financial Officer
Jean Farah

Jean Farah

EVP, President, Global Payments
Richard Williams

Richard Williams

Executive Vice President, Chief Human Resources Officer and WU Way Global Leader
Caroline Tsai

Caroline Tsai

Executive Vice President, General Counsel and Corporate Secretary
Khalid Fellahi

Khalid Fellahi

Senior Vice President and General Manager, Western Union Digital
Odilon Almeida

Odilon Almeida

President Western Union Global Money Transfer
Jacqueline Molnar

Jacqueline Molnar

Chief Compliance Officer

Western Union Office Locations

Western Union has offices in Englewood, Vilnius, Gothenburg, San Jose and in 61 other locations
Englewood, US (HQ)
12500 East Belford Avenue
Show all (63)

Western Union Financials and Metrics

Western Union Financials

Western Union's revenue was reported to be $5.4 b in FY, 2016

Revenue (Q2, 2017)

1.4 b

Gross profit (Q2, 2017)

536 m

Gross profit margin (Q2, 2017), %


Net income (Q2, 2017)

166.5 m

EBIT (Q2, 2017)

214.8 m

Market capitalization (23-Feb-2018)

9.5 b

Cash (30-Jun-2017)

1.1 b
Western Union's current market capitalization is $9.5 b.
USDFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016


5.2 b5.5 b5.7 b5.5 b5.6 b5.5 b5.4 b

Revenue growth, %


Cost of goods sold

3.2 b3.3 b3.2 b3.3 b

Gross profit

2.3 b2.3 b2.3 b2.2 b
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


1.4 b1.4 b1.4 b1.4 b1.3 b1.4 b1.4 b1.3 b1.4 b1.4 b1.3 b1.4 b

Cost of goods sold

818.2 m797.2 m827.8 m840.5 m771.8 m799.4 m817.2 m779.4 m821.9 m822.9 m800.5 m842.9 m

Gross profit

590.6 m553.6 m577.8 m600.4 m549.1 m584.2 m582 m518.3 m553.8 m554.9 m501.9 m536 m

Gross profit Margin, %

USDY, 2009Y, 2010Y, 2011Y, 2012FY, 2013FY, 2014FY, 2015FY, 2016


1.7 b2.2 b1.4 b1.8 b2.1 b1.8 b1.3 b877.5 m

Accounts Receivable

8.4 m


209.9 m206.4 m231.8 m220.5 m


3.2 b3.2 b3.2 b3.2 b
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017


1.7 b1.7 b1.6 b1.7 b1.8 b1.6 b1.4 b1.2 b1.2 b1.3 b1.3 b1.1 b


3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b3.2 b

Total Assets

9.9 b9.9 b9.9 b9.8 b10.4 b10.1 b9.8 b9.4 b9.4 b9.5 b9.5 b9.4 b

Accounts Payable

599.1 m574.4 m553.6 m596.1 m580.4 m587.8 m648 m579 m512.4 m557.4 m973.7 m523.8 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

798.4 m852.4 m837.8 m253.2 m

Depreciation and Amortization

74.2 m

Cash From Operating Activities

1.1 b1 b1.1 b1 b

Purchases of PP&E

(80.2 m)(67.8 m)(94.4 m)(68.8 m)
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

214.4 m203 m193.8 m234.1 m203.9 m189.3 m232.3 m185.7 m205.6 m216.9 m161.7 m
USDY, 2017


128.9 k

Financial Leverage

14.2 x
Show all financial metrics

Western Union Operating Metrics

FY, 2014FY, 2015FY, 2016





Customer Locations

500 k500 k500 k
Show all operating metrics

Western Union Market Value History

Western Union Revenue Breakdown

Western Union Median Salaries

Source: 161 public H-1B filings from Western Union

Western Union's Web-traffic and Trends

Western Union Online and Social Media Presence

Western Union Company Life and Culture

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