Vocalcom is one of the World’s Leader in Multi-channel Contact Center Software Solutions available in the cloud, Customer Experience Management and Mobile Customer Engagement Apps, bringing the power of meaningful, rich-customer interactions to thousands of contact centers worldwide— Trusted by over 3,500 companies in 47 countries.
Whether your goal is to increase productivity through efficiency gains, drive successful mobile customer engagement, reduce operational costs, or deliver a faster customer service , Vocalcom offers an open contact center software that efficiently improve sales effectiveness and customer experiences, giving you a significant competitive advantage. Businesses that want to provide an effortless experience for customers who are using mobile devices for voice, text, social media, video and Web interactions gain significant advantage using Vocalcom contact center software. In contrast to conventional contact center software, you are freed from the ongoing expenses and headaches of running IT infrastructure. No other contact center software provides this kind of easy, efficient access to rich customer engagement capabilities.
By offering consumers a wide range of options for connecting with your company, you create the opportunity for a differentiated and dramatically improved customer experience. A Stunning all-in-one contact center software that easily connect your team to everything, and automatically provides in real time full context, including elements such as customer history, app navigation flow, previous contacts, location, and preferences. PCI DSS-compliant, it comes with best-in-class multi-channel routing, rich customer interactions capabilities, a powerful dialer, and a complete set of customer engagement applications to manage faster and more efficiently customer interactions over mobile devices, and across every channel—and by so doing, boosts agent productivity and improves customer experiences, while powering successful & profitable customer interactions. Turn customer service into ROI, ASAP—No IT support needed
Vocalcom, together with its subsidiaries, develops and markets call center software and voice over Internet protocol solutions to contact centers in Europe and internationally. It provides Hermes .Net, a call center software that allows the management of video calls and Web surfers; Hermes Eagle, a predictive dialer algorithm that is used to optimize outbound campaigns; live chat applications; IPBX OnXMedia, which include tools to improve customer service, streamline operations, and optimize human resources; and VoiceVision, a video call application that provides personalized visual communications solutions. The company also offers Natural Language, a speech recognition software that manages voice and chat dialogues with the capability of changing the language during the conversation; Hermes pro, a call center software solution for leveraging various communication channels; Hermes Fox, a predictive dialer Avaya solution developed to work together in an outbound call environment; and iRecoder, a call recording software. In addition, it provides consulting, installation, training, VRU and agent script development, and support and guidance services for its products. The company's products are used in debt collection, telemarketing, sales force, live chat, and Web and home-based call center applications. VocalCom S.A. was founded in 1995 and is based in Paris, France. It has subsidiary locations in Martinique, Guadeloupe, Venezuela, Colombia, Senegal, Algeria, Egypt, Israel, Saudi Arabia, Ivory Coast, Benn, Cameroun, and India.