OverviewSuggest Edit

Tethr (also known as CollabIP) is a company developing an AI-powered conversation intelligence platform. It delivers Tethr Effort Index (TEI), a machine learning-based predictive customer effort score that enables users to track customer effort at a conversation level and drill down into interactions that are likely to create disloyalty and churn.

TypePrivate
Founded2012
HQAustin, US
Websitetethr.com

Latest Updates

Employees (est.) (Oct 2020)55(-1%)
Cybersecurity ratingBMore

Key People/Management at Tethr

Gary Clark

Gary Clark

CEO
Mike Mings

Mike Mings

Founder
Richard Tober

Richard Tober

President & COO
Steve Trier

Steve Trier

Chief Customer & Strategy Officer
Ross Jones

Ross Jones

CFO
Matt Dixon

Matt Dixon

Chief Product and Research Officer
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Tethr Office Locations

Tethr has an office in Austin
Austin, US (HQ)
9606 N Mopac Expy, Bldg 1, Ste 110
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Tethr Financials and Metrics

Summary Metrics

Founding Date

2012

Tethr total Funding

$36.2 m

Tethr latest funding size

$15 m

Time since last funding

a year ago

Tethr investors

Tethr's latest funding round in September 2019 was reported to be $15 m. In total, Tethr has raised $36.2 m
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Tethr Operating Metrics

Jun, 2020

Partners

26
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Tethr Cybersecurity Score

Cybersecurity ratingPremium dataset

B

86/100

SecurityScorecard logo

Tethr Online and Social Media Presence

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Tethr Blogs

Lead with insights, not your gut: How customer listening gives you the competitive edge

Lead with insights, not assumptions. A business leading with their own assumptions about customer needs will never win out against a company that leads with an open mind, looking for actual insights. Invest in the ability to listen to your customers or they will invest in someone else.  Forget every…

In case you need more convincing, here are 4 reasons to use AI in your VoC programs

The customer’s unadulterated perspective is the value VoC programs deliver, with the most worthy ones providing data to guide strategy. AI gives your voice of the customer programs the edge they need to make measurable change.  An NTT study found that 44 percent of enterprises now operate structured…

Maximizing the value of your data science investments

Data scientists are tired of being bogged down by your organization’s lower-value tasks. They didn’t know they signed up to be your go-to reporting person, your call center database expert and at everyone’s beck and call for even the simplest of questions about data. They got into data science to so…

7 conversation analytics features to turn you into a customer listening pro

Get 7 customer conversation analytics features to transform customer feedback into actionable insights and transform you into a customer listening pro. The post 7 conversation analytics features to turn you into a customer listening pro appeared first on Tethr.

Grounds for investing more in customer experience

There is no such thing as placing too much emphasis on the customer experience. But are you committed to securing the resources to do so? As brands battle for the largest share of customer minds and wallets, it’s clear that appeasing the customer’s entire journey is the best way to stay competitive …

If your frontline isn’t empowered, your customers feel it.

Your frontline employees set the stage for the customer experience. After all, they’re the first impression of what your company is all about. Frontline employees are constantly observing how your customers interact with your offerings, so they are much better sources of information than conventiona…
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Tethr Frequently Asked Questions

  • When was Tethr founded?

    Tethr was founded in 2012.

  • Who are Tethr key executives?

    Tethr's key executives are Gary Clark, Mike Mings and Richard Tober.

  • How many employees does Tethr have?

    Tethr has 55 employees.

  • Who are Tethr competitors?

    Competitors of Tethr include Gong, Chorus.ai and Semantic Machines.

  • Where is Tethr headquarters?

    Tethr headquarters is located at 9606 N Mopac Expy, Bldg 1, Ste 110, Austin.

  • Where are Tethr offices?

    Tethr has an office in Austin.

  • How many offices does Tethr have?

    Tethr has 1 office.