OverviewSuggest Edit

Tethr (also known as CollabIP) is a company developing an AI-powered conversation intelligence platform. It delivers Tethr Effort Index (TEI), a machine learning-based predictive customer effort score that enables users to track customer effort at a conversation level and drill down into interactions that are likely to create disloyalty and churn.

TypePrivate
Founded2012
HQAustin, TX, US
Websitetethr.com

Latest Updates

Employees (est.) (Jul 2021)60(+2%)
Cybersecurity ratingBMore

Key People/Management at Tethr

Gary Clark

Gary Clark

CEO
Mike Mings

Mike Mings

Founder
Richard Tober

Richard Tober

President & COO
Steve Trier

Steve Trier

Chief Customer & Strategy Officer
Ross Jones

Ross Jones

CFO
Matt Dixon

Matt Dixon

Chief Product and Research Officer
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Tethr Office Locations

Tethr has an office in Austin
Austin, TX, US (HQ)
9606 N Mopac Expy, Bldg 1, Ste 110
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Tethr Financials and Metrics

Summary Metrics

Founding Date

2012

Tethr total Funding

$36.2 m

Tethr latest funding size

$15 m

Time since last funding

2 years ago

Tethr investors

Tethr's latest funding round in September 2019 was reported to be $15 m. In total, Tethr has raised $36.2 m
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Tethr Operating Metrics

Jun, 2020

Partners

26
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Tethr Cybersecurity Score

Cybersecurity ratingPremium dataset

B

85/100

SecurityScorecard logo

Tethr Online and Social Media Presence

Embed Graph

Tethr Blogs

Visionary leaders turn to unstructured data analytics to lead the way in 2021

At the beginning of 2021, our research leaders took a look back at the trends that surfaced over the course of the pandemic year, and made some predictions about the… The post Visionary leaders turn to unstructured data analytics to lead the way in 2021 appeared first on Tethr.

The most direct cause of customer loyalty is…

We’ve talked about a lot of ways to build customer loyalty over the years, from first contact resolution, to more digital options, to staffing choices. But there’s one secret that… The post The most direct cause of customer loyalty is… appeared first on Tethr.

June podcast roundup: Measuring customer effort

We’re halfway through our latest podcast series! If you’ve been listening along as each episode rolls out, you’ll have followed along with us as we traced the origins of customer… The post June podcast roundup: Measuring customer effort appeared first on Tethr.

How to improve the customer experience in 3 simple steps

It’s a fundamental truth about customer experience (CX): Reducing customer effort is the key to a great customer experience. Lowering the effort required to do business with your company can… The post How to improve the customer experience in 3 simple steps appeared first on Tethr.

Understanding your customer effort score (and how to improve it!)

We talk a lot about the customer effort score (CES). Between our work in customer experience, the research that went into The Effortless Experience, and our own effort measurement score,… The post Understanding your customer effort score (and how to improve it!) appeared first on Tethr.

Struggling with your customer feedback survey? Try this instead

Are your survey response rates way, way down? Do you struggle to find out what your customers actually think about your product or service? If your insights feel empty and you’re starting to feel more and more disconnected from your customers, you’re not alone. Fortunately, the customer feedback sur…
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Tethr Frequently Asked Questions

  • When was Tethr founded?

    Tethr was founded in 2012.

  • Who are Tethr key executives?

    Tethr's key executives are Gary Clark, Mike Mings and Richard Tober.

  • How many employees does Tethr have?

    Tethr has 60 employees.

  • Who are Tethr competitors?

    Competitors of Tethr include Gong, Chorus.ai and Lang.ai.

  • Where is Tethr headquarters?

    Tethr headquarters is located at 9606 N Mopac Expy, Bldg 1, Ste 110, Austin.

  • Where are Tethr offices?

    Tethr has an office in Austin.

  • How many offices does Tethr have?

    Tethr has 1 office.