Cognigy
OverviewSuggest Edit
Cognigy offers an enterprise conversational AI platform for customer and employee support process automation. It enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones.
| Type | Private | |
| Founded | 2016 | |
| HQ | Düsseldorf, DE | Map |
| Website | cognigy.com |
Latest Updates
| Employees (est.) (Jan 2021) | 52 | (+2%) |
| Cybersecurity rating | A | More |
Cognigy Office Locations
Cognigy has offices in Düsseldorf, Cambridge, San Francisco, Sydney and in 1 other location
Düsseldorf, DE (HQ)
Speditionstraße 1
Sydney, AU
level 12/95 Pitt St
Shinjuku City, JP
3-chōme-20-2 Nishishinjuku
Cambridge, MA, US
25 First St 2nd floor
San Francisco, CA, US
535 Mission St 14th floor, San Francisco
Cognigy Financials and Metrics
Summary Metrics
Founding Date | 2016 |
Cognigy total Funding | $6.1 m |
Cognigy latest funding size | $6.06 m |
Time since last funding | a year ago |
Cognigy investors | DN Capital, Inventures, Nordic Makers |
Cognigy's latest funding round in November 2019 was reported to be $6.1 m. In total, Cognigy has raised $6.1 m
Cognigy Cybersecurity Score
Cognigy Online and Social Media Presence
487 Twitter followers
Cognigy has 487 Twitter Followers. The number of followers has increased 0.7% month over month and increased 1.7% quarter over quarter
Cognigy's Trends
Twitter Engagement Stats for @cognigy
802
Tweets
72
Following
487
Followers
12
Tweets last 30 days
1.3
Avg. likes per Tweet
100%
Tweets with engagement
Cognigy Blogs
January 07, 2021
Customer Interview: How ARAG leverages Conversational AI
For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and responsible for ARAG's Conversational AI initiatives, spoke in an interview with Cognigy's Senior Technology Evangelist Sebastian Glock about…
December 17, 2020
10 Best Practices for Contact Center Automation
The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging with a product to pre or post-sales support. When the experience is less than desirable, they don’t hesitate in jumping ship, and they will also spread the word about it. In the w…
December 17, 2020
Cognigy and Telekom Partner on Conversational AI
Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in contact centers.
December 10, 2020
10 Ways to Improve First Call Resolution With Conversational AI
Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that measure, a call center has the potential to act as the first line of defense in building up and maintaining your brand image. When a caller dials in, the customer support team is …
November 26, 2020
Benchmarking NLU Engines: A Comparison of Market Leaders
What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the correct user intent in a given input. At the same time, the machine should make very few “false positive” mistakes – the error of incorrectly finding a given intent when possibly …
November 16, 2020
Transforming Customer Service – What to Look for in a Conversational AI Tool
This article was originally published on The Magazine for Customer Service Managers and Professionals.
Cognigy Frequently Asked Questions
When was Cognigy founded?
Cognigy was founded in 2016.
How many employees does Cognigy have?
Cognigy has 52 employees.
Who are Cognigy competitors?
Competitors of Cognigy include Sunlight.io, Exceed.ai and Turbonomic.
Where is Cognigy headquarters?
Cognigy headquarters is located at Speditionstraße 1, Düsseldorf.
Where are Cognigy offices?
Cognigy has offices in Düsseldorf, Cambridge, San Francisco, Sydney and in 1 other location.
How many offices does Cognigy have?
Cognigy has 6 offices.
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