Cognigy

OverviewSuggest Edit

Cognigy offers an enterprise conversational AI platform for customer and employee support process automation. It enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones.
TypePrivate
Founded2016
HQDüsseldorf, DE
Websitecognigy.com

Latest Updates

Employees (est.) (Jan 2021)52(+2%)
Cybersecurity ratingAMore

Cognigy Office Locations

Cognigy has offices in Düsseldorf, Cambridge, San Francisco, Sydney and in 1 other location
Düsseldorf, DE (HQ)
Speditionstraße 1
Sydney, AU
level 12/95 Pitt St
Shinjuku City, JP
3-chōme-20-2 Nishishinjuku
Cambridge, MA, US
25 First St 2nd floor
San Francisco, CA, US
535 Mission St 14th floor, San Francisco
Show all (6)

Cognigy Financials and Metrics

Summary Metrics

Founding Date

2016

Cognigy total Funding

$6.1 m

Cognigy latest funding size

$6.06 m

Time since last funding

a year ago

Cognigy investors

Cognigy's latest funding round in November 2019 was reported to be $6.1 m. In total, Cognigy has raised $6.1 m
Show all financial metrics

Cognigy Cybersecurity Score

Cybersecurity ratingPremium dataset

A

92/100

SecurityScorecard logo

Cognigy Online and Social Media Presence

Embed Graph

Cognigy Blogs

Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and responsible for ARAG's Conversational AI initiatives, spoke in an interview with Cognigy's Senior Technology Evangelist Sebastian Glock about…

10 Best Practices for Contact Center Automation

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging with a product to pre or post-sales support. When the experience is less than desirable, they don’t hesitate in jumping ship, and they will also spread the word about it. In the w…

Cognigy and Telekom Partner on Conversational AI

Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in contact centers.

10 Ways to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that measure, a call center has the potential to act as the first line of defense in building up and maintaining your brand image. When a caller dials in, the customer support team is …

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the correct user intent in a given input. At the same time, the machine should make very few “false positive” mistakes – the error of incorrectly finding a given intent when possibly …

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.
Show more

Cognigy Frequently Asked Questions

  • When was Cognigy founded?

    Cognigy was founded in 2016.

  • How many employees does Cognigy have?

    Cognigy has 52 employees.

  • Who are Cognigy competitors?

    Competitors of Cognigy include Sunlight.io, Exceed.ai and Turbonomic.

  • Where is Cognigy headquarters?

    Cognigy headquarters is located at Speditionstraße 1, Düsseldorf.

  • Where are Cognigy offices?

    Cognigy has offices in Düsseldorf, Cambridge, San Francisco, Sydney and in 1 other location.

  • How many offices does Cognigy have?

    Cognigy has 6 offices.