OverviewSuggest Edit

ServiceMax is a company developing field service management software. It offers a cloud-based platform that comprises Field Service Management, Asset Service Management, and Zinc Real-Time Communication tools. The company serves life sciences, medical equipment, manufacturing, oil and gas, building and construction equipment, telecommunications, mining, aviation, and rail transportation industries.
HQPleasanton, US
Employee Ratings3.2

Latest Updates

Employees (est.) (Jul 2020)588
Job Openings19
Revenue (Y, 2016)$60 M
Cybersecurity ratingBMore

Key People/Management at ServiceMax

Neil Barua

Neil Barua

Chief Executive Officer
Stacey Epstein

Stacey Epstein

Chief Marketing & Customer Experience Officer
Simon Edwards

Simon Edwards

Chief Financial Officer
Mike Jerich

Mike Jerich

Chief Revenue Officer
Megan Henf

Megan Henf

Chief Information Officer, Head Of Customer Experience
Ashish Agrawal

Ashish Agrawal

Senior Vice President of Engineering
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ServiceMax Office Locations

ServiceMax has offices in Pleasanton, Austin, North Sydney, Halasuru and in 3 other locations
Pleasanton, US (HQ)
4450 Rosewood Dr #200
Austin, US
Great Hills Plaza, 9600 Great Hills Trail #150W
North Sydney, AU
20/99 Walker St
Halasuru, IN
The Millenia Tower, D # 1 & 2, Murphy Rd, Kensington Gardens, Kalhalli
Minato City, JP
1 Chome Konan
Singapore, SG
11 North Buona Vista Drive Tower 2, The Metropolis
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ServiceMax Financials and Metrics

Summary Metrics

ServiceMax's latest funding round in February 2020 was reported to be $80 m. In total, ServiceMax has raised $284 m
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ServiceMax Revenue

ServiceMax's revenue was reported to be $60 m in Y, 2016

Revenue (Y, 2016)

USDY, 2016E


USDY, 2016


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ServiceMax Operating Metrics

ServiceMax's Enterprise Customers was reported to be 300 in Mar, 2015. ServiceMax's Users was reported to be 20 m in Apr, 2017. ServiceMax's Customers was reported to be 52 in Sep, 2019.
Mar, 2015Apr, 2017Mar, 2019Sep, 2019



Enterprise Customers





20 m
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ServiceMax Acquisitions / Subsidiaries

Company NameDateDeal Size
ZincFebruary 26, 2019

ServiceMax Cybersecurity Score

Cybersecurity ratingPremium dataset



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ServiceMax Online and Social Media Presence

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ServiceMax News and Updates

ServiceMax Reaches 200 Million Assets Under Management Milestone

PLEASANTON, Calif., June 13, 2019 /PRNewswire/ -- ServiceMax today announced a new company milestone as 200 million assets are now under management on the company's cloud-based service execution management platform. From jet engines to medical and gym equipment, customers around the globe ...

ServiceMax named a Leader in the Gartner Magic Quadrant for Field Service Management for the 4th consecutive time

PLEASANTON, Calif., April 18, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced that Gartner has positioned the company as a Leader in the Gartner 2019 Magic Quadrant for Field Service Management. To view a complimentary...

Fresh off Silver Lake acquisition, ServiceMax buys collaboration startup Zinc

ServiceMax Inc. today announced that it has picked up collaboration startup Zinc Inc. in its first acquisition since moving under the wing of Silver Lake Partners LP. The private equity firm, which is known for its investments in major enterprise technology players such as Dell Technologies Inc., b…

ServiceMax Acquires Zinc to Expand Service Execution Management Offering

PLEASANTON, Calif., Feb. 26, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced it has acquired Zinc, the company providing a frictionless way for service workers to get and share knowledge in real-time. The acquisition...

GE's digital unit to sell majority stake in ServiceMax

General Electric Co on Thursday said its digital unit would sell a majority stake in ServiceMax, a cloud-based provider of software used in inventory and workforce management, to technology-focused private equity firm Silver Lake.

Mobile Workforce Management Market by Investment Feasibility, Sales, Production, Trends, Regions and Opportunity assessment and Forecast to 2023

Mobile Workforce Management Market, by Deployment (Cloud, On-Premise), by End-User (BFSI, Communication, Logistics, Manufacturing, Procurement), by Tools (IOS, Android, MySQL) – Forecast 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday
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ServiceMax Blogs

Digital Transformation & COVID-19: Field Service Beyond the Field

I recently read a Twitter post that asked the following poll question: Who led the digital transformation of your company? CEO CTO Agile Squads COVID-19 COVID-19 was checked as the correct answer. This post led me to think about how the COVID-19 crisis has catapulted many organizations into a degree…

2 Steps to Take Control of Your Entitlements

Forward-thinking service leaders realize that to move their service team from a cost-center to a profit-center, they have to get entitlements right. Entitlements give insight into exactly what level of service the customer is supposed to receive. This includes things such as cost for spare parts, bi…

Solving the Service Industry Data Problem with AI, Part 2

In the first installment of the blog, we looked at the vast challenges facing the service industry today and the organizational benefits of better gathering and analyzing that data. Today we’re talking about specific ways to capture and use the data that already exists in your service organization. …

Will the Risk Takers Be Rewarded?

Who are the risk-takers? The companies that invest in full-time employees to deliver your service promise. As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain as companies do t…

Challenges and Solutions for Depot Service Management

Equipment repair and maintenance companies provide many variations of repair and maintenance services. While many companies that support equipment and asset maintenance programs are associated with the nomenclature “field service management,” they may in fact operate either partially or wholly as de…

A Post-Crisis Handbook For Service Leaders, Part I

As a member of the Global Customer Transformation team at ServiceMax, I have the opportunity to interact with customers both before and after they have gone live with ServiceMax. Nowhere is that interaction more apparent than with our Chief Service Officer (CSO) Summit. The CSO Summit brings togethe…
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ServiceMax Frequently Asked Questions

  • When was ServiceMax founded?

    ServiceMax was founded in 2007.

  • Who are ServiceMax key executives?

    ServiceMax's key executives are Neil Barua, Stacey Epstein and Simon Edwards.

  • How many employees does ServiceMax have?

    ServiceMax has 588 employees.

  • What is ServiceMax revenue?

    Latest ServiceMax annual revenue is $60 m.

  • What is ServiceMax revenue per employee?

    Latest ServiceMax revenue per employee is $102 k.

  • Who are ServiceMax competitors?

    Competitors of ServiceMax include FieldAware, ServicePower and OverIT.

  • Where is ServiceMax headquarters?

    ServiceMax headquarters is located at 4450 Rosewood Dr #200, Pleasanton.

  • Where are ServiceMax offices?

    ServiceMax has offices in Pleasanton, Austin, North Sydney, Halasuru and in 3 other locations.

  • How many offices does ServiceMax have?

    ServiceMax has 7 offices.