ServiceMax

OverviewSuggest Edit

ServiceMax is a company developing field service management software. It offers a cloud-based platform that comprises field service management, asset service management, and zinc real-time communication tools. The company serves life sciences, medical equipment, manufacturing, oil and gas, building and construction equipment, telecommunications, mining, aviation, and rail transportation industries.

TypePrivate
Founded2007
HQPleasanton, CA, US
Websiteservicemax.com
Employee Ratings3.5
Overall CultureC

Latest Updates

Employees (est.) (Mar 2021)582(-2%)
Job Openings37
Revenue (Y, 2016)$60 M
Cybersecurity ratingBMore

Key People/Management at ServiceMax

Neil Barua

Neil Barua

Chief Executive Officer
Stacey Epstein

Stacey Epstein

Chief Marketing & Customer Experience Officer
Simon Edwards

Simon Edwards

Chief Financial Officer
Mike Jerich

Mike Jerich

Chief Revenue Officer
Megan Henf

Megan Henf

Head Of Customer Experience, Chief Information Officer
Ashish Agrawal

Ashish Agrawal

Senior Vice President of Engineering
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ServiceMax Office Locations

ServiceMax has offices in Pleasanton, Austin, North Sydney, Bengaluru and in 3 other locations
Pleasanton, CA, US (HQ)
4450 Rosewood Dr #200
Austin, TX, US
Great Hills Plaza, 9600 Great Hills Trail #150W
North Sydney, AU
20/99 Walker St
Bengaluru, IN
# 1&2 , Murphy Road The Millenia Tower A , Level 1&2 Halasuru
港区, JP
4/F
Singapore, SG
11 North Buona Vista Drive Tower 2, The Metropolis
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ServiceMax Financials and Metrics

Summary Metrics

Founding Date

2007

ServiceMax total Funding

$284 m

ServiceMax latest funding size

$80 m

Time since last funding

a year ago

ServiceMax investors

ServiceMax's latest funding round in February 2020 was reported to be $80 m. In total, ServiceMax has raised $284 m
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ServiceMax Revenue

ServiceMax's revenue was reported to be $60 m in Y, 2016
USD

Revenue (Y, 2016)

60.0m
USDY, 2016E

Revenue

60.0m
USDY, 2016

Revenue/Employee

130.6k
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ServiceMax Operating Metrics

ServiceMax's Enterprise Customers was reported to be 300 in Mar, 2015. ServiceMax's Users was reported to be 20 m in Apr, 2017. ServiceMax's Customers was reported to be 58 in Jul, 2020.
Mar, 2015Apr, 2017Mar, 2019Sep, 2019Jul, 2020

Customers

5258

Enterprise Customers

300

Partners

350

Users

20 m
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ServiceMax Acquisitions / Subsidiaries

Company NameDateDeal Size
ZincFebruary 26, 2019

ServiceMax Cybersecurity Score

Cybersecurity ratingPremium dataset

B

88/100

SecurityScorecard logo

ServiceMax Online and Social Media Presence

Embed Graph

ServiceMax Company Culture

  • Overall Culture

    C

    69/100

  • CEO Rating

    B-

    73/100

  • Compensation

    B

    76/100

Learn more on Comparably

ServiceMax News and Updates

ServiceMax Announces Winners of 2021 MaxChoice Awards at Annual Maximize Conference

PLEASANTON, Calif., March 22, 2021 /PRNewswire/ -- ServiceMax, the leader in asset-centric field service management, announced the winners of the 2021 MaxChoice Awards at Maximize 2021, the 10th annual global field service conference. The MaxChoice Awards recognize ServiceMax customers...

Veolia Nordic Selects ServiceMax For Digital Cloud Field Service Management

LONDON, March 11, 2021 /PRNewswire/ -- ServiceMax, the leader in asset-centric field service management, today announced that Veolia Nordic, part of the Veolia Group, the global leader in optimized resource management for water, waste and energy management solutions, has selected...

ServiceMax announces new product that integrates data with Salesforce Field Services

Service execution management firm ServiceMax Inc. has announced a new service that allows users to integrate their data with Salesforce.com Inc. ServiceMax Asset 360 for Salesforce combines ServiceMax’s asset-centric service with Salesforce Field Service enabling users to keep critical assets runni…

Scope AR partners with ServiceMax to bring enhanced visual knowledge to technicians

Scope AR, an enterprise-grade augmented reality solution provider, today announced a partnership with ServiceMax Inc., a leader in asset-centric field service management, that will provide a large-scale visual knowledge base for industrial workers in the field. With this partnership, users will now…

ServiceMax Reaches 200 Million Assets Under Management Milestone

PLEASANTON, Calif., June 13, 2019 /PRNewswire/ -- ServiceMax today announced a new company milestone as 200 million assets are now under management on the company's cloud-based service execution management platform. From jet engines to medical and gym equipment, customers around the globe ...

ServiceMax named a Leader in the Gartner Magic Quadrant for Field Service Management for the 4th consecutive time

PLEASANTON, Calif., April 18, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced that Gartner has positioned the company as a Leader in the Gartner 2019 Magic Quadrant for Field Service Management. To view a complimentary...
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ServiceMax Blogs

Agility and Resilience: Themes and Takeaways from Maximize Roundtables

During Maximize 2021, the Global Customer Transformation (GCT) team offered a set of 12 roundtables spanning a range of topics, from COVID-19 implications to asset-centric business models and commercial maturity. These topics fuelled a wide range of conversations and I will detail a few of those her…

The 2021 CSO Report: Service Resilience in a Time of Crisis

I’m pleased to represent ServiceMax’s Global Customer Transformation team in announcing the publication and release of our 3rd annual Chief Service Officer (CSO) Report. This report encapsulates the key themes and observations captured from last year’s series of virtual CSO Summits, led by my collea…

Total Cost Optimization – Part 1: Stockout Costs

Editor’s note: A version of this article appeared on the Baxter Planning Blog and is adapted here with permission. The costs of not having the right part at the right place at the right time. This is part one of a three-part discussion on Total Cost Optimization, Baxter Planning’s unique, proprietar…

Crucial Metrics for Medical Device Manufacturers, Part 2: Cost-to-Serve

Editor’s note: A version of this article appeared on MedTech Intelligence and is adapted here with permission. In Part One of this series, I went in-depth on contract profitability, the first of two metrics I recommend all medical device manufacturers prioritize. In this article, I’ll take a closer …

How to Succeed in Managing Construction Equipment in 2021

As a leader in the construction industry, it can be difficult to consistently and efficiently oversee all aspects of your building projects and key asset data. Many companies could use help gaining insight into a multitude of critical construction site details such as: How is the site Safety Program…

Crucial Metrics for Medical Device Manufacturers, Part 1: Contract Profitability

I have been in the medical device service business for over 20 years, and most of those years have been spent in leadership roles for companies that generate multi-billions in service revenue. Over the course of those years the conversation has evolved from following quality related metrics like Par…
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ServiceMax Frequently Asked Questions

  • When was ServiceMax founded?

    ServiceMax was founded in 2007.

  • Who are ServiceMax key executives?

    ServiceMax's key executives are Neil Barua, Stacey Epstein and Simon Edwards.

  • How many employees does ServiceMax have?

    ServiceMax has 583 employees.

  • What is ServiceMax revenue?

    Latest ServiceMax annual revenue is $60 m.

  • What is ServiceMax revenue per employee?

    Latest ServiceMax revenue per employee is $102.9 k.

  • Who are ServiceMax competitors?

    Competitors of ServiceMax include ServiceNow, OverIT and ServicePower.

  • Where is ServiceMax headquarters?

    ServiceMax headquarters is located at 4450 Rosewood Dr #200, Pleasanton.

  • Where are ServiceMax offices?

    ServiceMax has offices in Pleasanton, Austin, North Sydney, Bengaluru and in 3 other locations.

  • How many offices does ServiceMax have?

    ServiceMax has 7 offices.