ServiceMax
OverviewSuggest Edit
ServiceMax is a company developing field service management software. It offers a cloud-based platform that comprises field service management, asset service management, and zinc real-time communication tools. The company serves life sciences, medical equipment, manufacturing, oil and gas, building and construction equipment, telecommunications, mining, aviation, and rail transportation industries.
| Type | Private | |
| Founded | 2007 | |
| HQ | Pleasanton, CA, US | Map |
| Website | servicemax.com | |
| Employee Ratings | More | |
| Overall Culture | C | More |
Recent NewsAll News
- ServiceMax Announces Winners of 2021 MaxChoice Awards at Annual Maximize Conference
- Veolia Nordic Selects ServiceMax For Digital Cloud Field Service Management
- ServiceMax announces new product that integrates data with Salesforce Field Services
- Scope AR partners with ServiceMax to bring enhanced visual knowledge to technicians
Key People/Management at ServiceMax
Neil Barua
Chief Executive Officer
Stacey Epstein
Chief Marketing & Customer Experience Officer
Simon Edwards
Chief Financial Officer
Mike Jerich
Chief Revenue Officer
Megan Henf
Head Of Customer Experience, Chief Information Officer
Ashish Agrawal
Senior Vice President of Engineering
ServiceMax Office Locations
ServiceMax has offices in Pleasanton, Austin, North Sydney, Bengaluru and in 3 other locations
Pleasanton, CA, US (HQ)
4450 Rosewood Dr #200
Austin, TX, US
Great Hills Plaza, 9600 Great Hills Trail #150W
North Sydney, AU
20/99 Walker St
Bengaluru, IN
# 1&2 , Murphy Road The Millenia Tower A , Level 1&2 Halasuru
港区, JP
4/F
Singapore, SG
11 North Buona Vista Drive Tower 2,
The Metropolis
ServiceMax Financials and Metrics
Summary Metrics
Founding Date | 2007 |
ServiceMax total Funding | $284 m |
ServiceMax latest funding size | $80 m |
Time since last funding | a year ago |
ServiceMax investors | Kleiner Perkins, Cross Creek Advisors, Trinity Ventures, SharesPost Investment Management, Mayfield Fund, Meritech Capital Partners, Adams Street Partners, Crosslink Capital, Silver Lake Partners, Emergence Capital, Sozo Ventures, QuestMark Partners, GE Ventures, Salesforce Ventures, PremjiInvest, Cloud Apps Capital Partners, PTC Inc |
ServiceMax's latest funding round in February 2020 was reported to be $80 m. In total, ServiceMax has raised $284 m
ServiceMax Revenue
ServiceMax's revenue was reported to be $60 m in Y, 2016
| USD | |
|---|---|
Revenue (Y, 2016) | 60.0m |
| USD | Y, 2016E |
|---|---|
Revenue | 60.0m |
| USD | Y, 2016 |
|---|---|
Revenue/Employee | 130.6k |
ServiceMax Operating Metrics
ServiceMax's Enterprise Customers was reported to be 300 in Mar, 2015. ServiceMax's Users was reported to be 20 m in Apr, 2017. ServiceMax's Customers was reported to be 58 in Jul, 2020.
ServiceMax Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Zinc | February 26, 2019 |
ServiceMax Cybersecurity Score
ServiceMax Online and Social Media Presence
5.87k Twitter followers
ServiceMax has 5.87k Twitter Followers. The number of followers has decreased 0.6% quarter over quarter
ServiceMax's Trends
Twitter Engagement Stats for @ServiceMax
8k
Tweets
2.8k
Following
5.9k
Followers
97
Tweets last 30 days
2.5
Avg. likes per Tweet
92.8%
Tweets with engagement
ServiceMax Company Culture
Overall Culture
C
69/100
CEO Rating
B-
73/100
Compensation
B
76/100
ServiceMax News and Updates
March 22, 2021
ServiceMax Announces Winners of 2021 MaxChoice Awards at Annual Maximize Conference
PLEASANTON, Calif., March 22, 2021 /PRNewswire/ -- ServiceMax, the leader in asset-centric field service management, announced the winners of the 2021 MaxChoice Awards at Maximize 2021, the 10th annual global field service conference. The MaxChoice Awards recognize ServiceMax customers...
March 11, 2021
Veolia Nordic Selects ServiceMax For Digital Cloud Field Service Management
LONDON, March 11, 2021 /PRNewswire/ -- ServiceMax, the leader in asset-centric field service management, today announced that Veolia Nordic, part of the Veolia Group, the global leader in optimized resource management for water, waste and energy management solutions, has selected...
September 01, 2020
ServiceMax announces new product that integrates data with Salesforce Field Services
Service execution management firm ServiceMax Inc. has announced a new service that allows users to integrate their data with Salesforce.com Inc. ServiceMax Asset 360 for Salesforce combines ServiceMax’s asset-centric service with Salesforce Field Service enabling users to keep critical assets runni…
August 06, 2020
Scope AR partners with ServiceMax to bring enhanced visual knowledge to technicians
Scope AR, an enterprise-grade augmented reality solution provider, today announced a partnership with ServiceMax Inc., a leader in asset-centric field service management, that will provide a large-scale visual knowledge base for industrial workers in the field. With this partnership, users will now…
June 13, 2019
ServiceMax Reaches 200 Million Assets Under Management Milestone
PLEASANTON, Calif., June 13, 2019 /PRNewswire/ -- ServiceMax today announced a new company milestone as 200 million assets are now under management on the company's cloud-based service execution management platform. From jet engines to medical and gym equipment, customers around the globe ...
April 18, 2019
ServiceMax named a Leader in the Gartner Magic Quadrant for Field Service Management for the 4th consecutive time
PLEASANTON, Calif., April 18, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced that Gartner has positioned the company as a Leader in the Gartner 2019 Magic Quadrant for Field Service Management. To view a complimentary...
ServiceMax Blogs
April 15, 2021
Agility and Resilience: Themes and Takeaways from Maximize Roundtables
During Maximize 2021, the Global Customer Transformation (GCT) team offered a set of 12 roundtables spanning a range of topics, from COVID-19 implications to asset-centric business models and commercial maturity. These topics fuelled a wide range of conversations and I will detail a few of those her…
April 14, 2021
The 2021 CSO Report: Service Resilience in a Time of Crisis
I’m pleased to represent ServiceMax’s Global Customer Transformation team in announcing the publication and release of our 3rd annual Chief Service Officer (CSO) Report. This report encapsulates the key themes and observations captured from last year’s series of virtual CSO Summits, led by my collea…
April 13, 2021
Total Cost Optimization – Part 1: Stockout Costs
Editor’s note: A version of this article appeared on the Baxter Planning Blog and is adapted here with permission. The costs of not having the right part at the right place at the right time. This is part one of a three-part discussion on Total Cost Optimization, Baxter Planning’s unique, proprietar…
April 08, 2021
Crucial Metrics for Medical Device Manufacturers, Part 2: Cost-to-Serve
Editor’s note: A version of this article appeared on MedTech Intelligence and is adapted here with permission. In Part One of this series, I went in-depth on contract profitability, the first of two metrics I recommend all medical device manufacturers prioritize. In this article, I’ll take a closer …
April 07, 2021
How to Succeed in Managing Construction Equipment in 2021
As a leader in the construction industry, it can be difficult to consistently and efficiently oversee all aspects of your building projects and key asset data. Many companies could use help gaining insight into a multitude of critical construction site details such as: How is the site Safety Program…
April 06, 2021
Crucial Metrics for Medical Device Manufacturers, Part 1: Contract Profitability
I have been in the medical device service business for over 20 years, and most of those years have been spent in leadership roles for companies that generate multi-billions in service revenue. Over the course of those years the conversation has evolved from following quality related metrics like Par…
ServiceMax Frequently Asked Questions
When was ServiceMax founded?
ServiceMax was founded in 2007.
Who are ServiceMax key executives?
ServiceMax's key executives are Neil Barua, Stacey Epstein and Simon Edwards.
How many employees does ServiceMax have?
ServiceMax has 583 employees.
What is ServiceMax revenue?
Latest ServiceMax annual revenue is $60 m.
What is ServiceMax revenue per employee?
Latest ServiceMax revenue per employee is $102.9 k.
Who are ServiceMax competitors?
Competitors of ServiceMax include ServiceNow, OverIT and ServicePower.
Where is ServiceMax headquarters?
ServiceMax headquarters is located at 4450 Rosewood Dr #200, Pleasanton.
Where are ServiceMax offices?
ServiceMax has offices in Pleasanton, Austin, North Sydney, Bengaluru and in 3 other locations.
How many offices does ServiceMax have?
ServiceMax has 7 offices.
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