ServiceMax
OverviewSuggest Edit
ServiceMax is a company developing field service management software. It offers a cloud-based platform that comprises Field Service Management, Asset Service Management, and Zinc Real-Time Communication tools. The company serves life sciences, medical equipment, manufacturing, oil and gas, building and construction equipment, telecommunications, mining, aviation, and rail transportation industries.
| Type | Private | |
| Founded | 2007 | |
| HQ | Pleasanton, US | Map |
| Website | servicemax.com | |
| Employee Ratings | More |
Recent NewsAll News
- ServiceMax Reaches 200 Million Assets Under Management Milestone
- ServiceMax named a Leader in the Gartner Magic Quadrant for Field Service Management for the 4th consecutive time
- Fresh off Silver Lake acquisition, ServiceMax buys collaboration startup Zinc
- ServiceMax Acquires Zinc to Expand Service Execution Management Offering
Key People/Management at ServiceMax
Neil Barua
Chief Executive Officer
Stacey Epstein
Chief Marketing & Customer Experience Officer
Simon Edwards
Chief Financial Officer
Mike Jerich
Chief Revenue Officer
Megan Henf
Chief Information Officer, Head Of Customer Experience
Ashish Agrawal
Senior Vice President of Engineering
ServiceMax Office Locations
ServiceMax has offices in Pleasanton, Austin, North Sydney, Halasuru and in 3 other locations
Pleasanton, US (HQ)
4450 Rosewood Dr #200
Austin, US
Great Hills Plaza, 9600 Great Hills Trail #150W
North Sydney, AU
20/99 Walker St
Halasuru, IN
The Millenia Tower, D # 1 & 2, Murphy Rd, Kensington Gardens, Kalhalli
Minato City, JP
1 Chome Konan
Singapore, SG
11 North Buona Vista Drive Tower 2,
The Metropolis
ServiceMax Financials and Metrics
Summary Metrics
Founding Date | 2007 |
ServiceMax total Funding | $284 m |
ServiceMax latest funding size | $80 m |
Time since last funding | 5 months ago |
ServiceMax investors | Kleiner Perkins, Cross Creek Advisors, Trinity Ventures, SharesPost Investment Management, Mayfield Fund, Meritech Capital Partners, Adams Street Partners, Crosslink Capital, Silver Lake Partners, Emergence Capital, Sozo Ventures, QuestMark Partners, GE Ventures, Salesforce Ventures, PremjiInvest, Cloud Apps Capital Partners, PTC Inc |
ServiceMax's latest funding round in February 2020 was reported to be $80 m. In total, ServiceMax has raised $284 m
ServiceMax Revenue
ServiceMax's revenue was reported to be $60 m in Y, 2016
| USD | |
|---|---|
Revenue (Y, 2016) | 60.0m |
| USD | Y, 2016E |
|---|---|
Revenue | 60.0m |
| USD | Y, 2016 |
|---|---|
Revenue/Employee | 130.6k |
ServiceMax Operating Metrics
ServiceMax's Enterprise Customers was reported to be 300 in Mar, 2015. ServiceMax's Users was reported to be 20 m in Apr, 2017. ServiceMax's Customers was reported to be 52 in Sep, 2019.
ServiceMax Acquisitions / Subsidiaries
| Company Name | Date | Deal Size |
|---|---|---|
| Zinc | February 26, 2019 |
ServiceMax Cybersecurity Score
ServiceMax Online and Social Media Presence
5.93k Twitter followers
ServiceMax has 5.93k Twitter Followers. The number of followers has decreased 0.1% month over month and decreased 0.3% quarter over quarter
ServiceMax's Trends
Twitter Engagement Stats for @ServiceMax
7.5k
Tweets
2.7k
Following
5.9k
Followers
77
Tweets last 30 days
1.6
Avg. likes per Tweet
97.4%
Tweets with engagement
ServiceMax News and Updates
June 13, 2019
ServiceMax Reaches 200 Million Assets Under Management Milestone
PLEASANTON, Calif., June 13, 2019 /PRNewswire/ -- ServiceMax today announced a new company milestone as 200 million assets are now under management on the company's cloud-based service execution management platform. From jet engines to medical and gym equipment, customers around the globe ...
April 18, 2019
ServiceMax named a Leader in the Gartner Magic Quadrant for Field Service Management for the 4th consecutive time
PLEASANTON, Calif., April 18, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced that Gartner has positioned the company as a Leader in the Gartner 2019 Magic Quadrant for Field Service Management. To view a complimentary...
February 26, 2019
Fresh off Silver Lake acquisition, ServiceMax buys collaboration startup Zinc
ServiceMax Inc. today announced that it has picked up collaboration startup Zinc Inc. in its first acquisition since moving under the wing of Silver Lake Partners LP. The private equity firm, which is known for its investments in major enterprise technology players such as Dell Technologies Inc., b…
February 26, 2019
ServiceMax Acquires Zinc to Expand Service Execution Management Offering
PLEASANTON, Calif., Feb. 26, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced it has acquired Zinc, the company providing a frictionless way for service workers to get and share knowledge in real-time. The acquisition...
December 13, 2018
GE's digital unit to sell majority stake in ServiceMax
General Electric Co on Thursday said its digital unit would sell a majority stake in ServiceMax, a cloud-based provider of software used in inventory and workforce management, to technology-focused private equity firm Silver Lake.
March 12, 2018
Mobile Workforce Management Market by Investment Feasibility, Sales, Production, Trends, Regions and Opportunity assessment and Forecast to 2023
Mobile Workforce Management Market, by Deployment (Cloud, On-Premise), by End-User (BFSI, Communication, Logistics, Manufacturing, Procurement), by Tools (IOS, Android, MySQL) – Forecast 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday
ServiceMax Blogs
June 23, 2020
Digital Transformation & COVID-19: Field Service Beyond the Field
I recently read a Twitter post that asked the following poll question: Who led the digital transformation of your company? CEO CTO Agile Squads COVID-19 COVID-19 was checked as the correct answer. This post led me to think about how the COVID-19 crisis has catapulted many organizations into a degree…
June 18, 2020
2 Steps to Take Control of Your Entitlements
Forward-thinking service leaders realize that to move their service team from a cost-center to a profit-center, they have to get entitlements right. Entitlements give insight into exactly what level of service the customer is supposed to receive. This includes things such as cost for spare parts, bi…
June 17, 2020
Solving the Service Industry Data Problem with AI, Part 2
In the first installment of the blog, we looked at the vast challenges facing the service industry today and the organizational benefits of better gathering and analyzing that data. Today we’re talking about specific ways to capture and use the data that already exists in your service organization. …
June 16, 2020
Will the Risk Takers Be Rewarded?
Who are the risk-takers? The companies that invest in full-time employees to deliver your service promise. As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain as companies do t…
June 11, 2020
Challenges and Solutions for Depot Service Management
Equipment repair and maintenance companies provide many variations of repair and maintenance services. While many companies that support equipment and asset maintenance programs are associated with the nomenclature “field service management,” they may in fact operate either partially or wholly as de…
June 09, 2020
A Post-Crisis Handbook For Service Leaders, Part I
As a member of the Global Customer Transformation team at ServiceMax, I have the opportunity to interact with customers both before and after they have gone live with ServiceMax. Nowhere is that interaction more apparent than with our Chief Service Officer (CSO) Summit. The CSO Summit brings togethe…
ServiceMax Frequently Asked Questions
When was ServiceMax founded?
ServiceMax was founded in 2007.
Who are ServiceMax key executives?
ServiceMax's key executives are Neil Barua, Stacey Epstein and Simon Edwards.
How many employees does ServiceMax have?
ServiceMax has 588 employees.
What is ServiceMax revenue?
Latest ServiceMax annual revenue is $60 m.
What is ServiceMax revenue per employee?
Latest ServiceMax revenue per employee is $102 k.
Who are ServiceMax competitors?
Competitors of ServiceMax include FieldAware, ServicePower and OverIT.
Where is ServiceMax headquarters?
ServiceMax headquarters is located at 4450 Rosewood Dr #200, Pleasanton.
Where are ServiceMax offices?
ServiceMax has offices in Pleasanton, Austin, North Sydney, Halasuru and in 3 other locations.
How many offices does ServiceMax have?
ServiceMax has 7 offices.
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