LeadDesk

OverviewSuggest Edit

Close more! LeadDesk is the fast growing Finnish company that makes Europe’s #1 telesales software for sales and customer service. The service is used by over 5,000 professionals in 10 countries on a daily basis. Our clients include small and large companies that use LeadDesk to make 100,000 deals per week – increasing every week.

Our service offering includes the core of LeadDesk Software for agents and admins, LeadDesk Contacts for integrated lists, and LeadDesk Channel for advanced multi-site monitoring and reporting. We have a vibrant and responsive developer team, we regularly introduce new features and add-on apps, and we create custom solutions via our powerful and flexible developer API. 

LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. 

Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. 

We are sales people. We make tools to help sales people. And we are interested in everything that helps us close more!
TypePrivate
Founded2010
HQHelsinki, FI
Websiteleaddesk.com
Employee Ratings3.5

Latest Updates

Employees (est.) (Jan 2021)113
Cybersecurity ratingDMore

Key People/Management at LeadDesk

Olli Nokso-Koivisto

Olli Nokso-Koivisto

CEO
Pauliina Leimu

Pauliina Leimu

CFO
Toni Laturi

Toni Laturi

VP of Product & Marketing
Timo Kättö

Timo Kättö

VP of Sales
Saija Pouru

Saija Pouru

VP of Business Development
Mika Matikainen

Mika Matikainen

VP of Enterprise Sales
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LeadDesk Office Locations

LeadDesk has offices in Helsinki, København, Berlin, Amsterdam and in 5 other locations
Helsinki, FI (HQ)
19 Hämeentie
København, DK
Flæsketorvet 68
Berlin, DE
Markgrafenstraße 62-63
Amsterdam, NL
55 Piet Heinkade
Oslo, NO
Olaf Helsets vei 6
Oslo, NO
Wergelandsveien 3
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LeadDesk Financials and Metrics

Summary Metrics

Founding Date

2010

LeadDesk total Funding

$6.2 m

LeadDesk latest funding size

$6.2 m

Time since last funding

6 years ago

LeadDesk investors

LeadDesk's latest funding round in February 2015 was reported to be $6.2 m. In total, LeadDesk has raised $6.2 m
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LeadDesk Cybersecurity Score

Cybersecurity ratingPremium dataset

D

64/100

SecurityScorecard logo

LeadDesk Online and Social Media Presence

Embed Graph

LeadDesk Blogs

How self-service is driving change in contact centers in 2021 and beyond

Self-service is a growing trend driven by both consumer behavior and cost-savings. The relationship between customer service and customer support will strengthen. We will also see the rise of new, highly focused contact centers with expertise to handle demanding cases. The post How self-service is d…

How contact centers can use audio dialogue to create new value and new innovation

The smart speaker market has been growing by an average of 40% each year. There are more than two million active podcasts. Audiobooks already generate more than a billion in revenue each year. Clubhouse is the hottest social media right now and practically everyone is walking around with headphones …

Can contact centers use their expertise in audio dialogue to create new value and new innovation?

The smart speaker market has been growing by an average of 40% each year. There are more than two million active podcasts. Audiobooks already generate more than a billion in revenue each year. Clubhouse is the hottest social media right now and practically everyone is walking around with headphones …

Impacts of the new remote world

2020 suddenly saw millions of people begin working from home full-time. Immediate impacts of the shift were a transition to cloud services. Even as people slowly return to their offices, permanent changes that impact contact centers will remain. The post Impacts of the new remote world appeared firs…

How to change with the conversational customer dialogue

Conversational customer dialogue signifies a shift away from managing customer experience as tickets towards authentic, channel agnostic conversations with customers. This strategy calls for the cooperation of all channels and touch points to the benefit of the customer. The post How to change with …

How AI can help your contact center be more efficient

Artificial intelligence, or AI, is the simulation of human intelligence by machines. AI in the contact center industry is entering a post-hype era, where we are finally seeing real-life examples of the benefits, especially in quality assurance.  The post How AI can help your contact center be more e…
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LeadDesk Frequently Asked Questions

  • When was LeadDesk founded?

    LeadDesk was founded in 2010.

  • Who are LeadDesk key executives?

    LeadDesk's key executives are Olli Nokso-Koivisto, Pauliina Leimu and Toni Laturi.

  • How many employees does LeadDesk have?

    LeadDesk has 113 employees.

  • Who are LeadDesk competitors?

    Competitors of LeadDesk include Kiite, Cadalys and Conquer.

  • Where is LeadDesk headquarters?

    LeadDesk headquarters is located at 19 Hämeentie, Helsinki.

  • Where are LeadDesk offices?

    LeadDesk has offices in Helsinki, København, Berlin, Amsterdam and in 5 other locations.

  • How many offices does LeadDesk have?

    LeadDesk has 10 offices.